ソーシャルCRM（顧客関係管理）の世界市場レポート 2024年

ソーシャルCRM（顧客関係管理）市場規模は、今後数年間で飛躍的な成長が見込まれます。2028年の年間平均成長率（CAGR）は53.6％で、8,364億米ドルに成長します。予測期間中に予想される成長は、会話型マーケティング戦略の台頭、顧客体験を向上させるオムニチャネル・アプローチの統合、顧客情報を保護するためのプライバシーおよびデータセキュリティ対策の優先順位付けなど、いくつかの要因に起因しています。この期間に予想される主な動向としては、個人の嗜好に合わせてインタラクションを調整するハイパーパーソナライゼーション技術の導入、より効果的なターゲティングとエンゲージメントのためのAI主導型ソーシャルインサイトの活用、モバイル利用の増加に対応するためのモバイル中心のソリューションの採用、没入型体験を創出するための拡張現実（AR）および仮想現実（VR）技術との統合、ソーシャルメディアプラットフォームを通じた直接販売を可能にするソーシャルコマース機能の統合などが挙げられます。

ソーシャルCRM（顧客関係管理）市場は、ソーシャル・メディア・プラットフォームの導入拡大が成長の原動力となっています。ソーシャルメディアは、ユーザーがつながり、コンテンツを共有し、ネットワーキングに参加することを可能にし、つながり、コミュニケーション、自己表現、エンターテインメントを促進します。企業はソーシャルメディアを活用することで、顧客との関係を強化し、ブランド認知を向上させ、顧客ロイヤルティを育成しています。Avacado Socialのレポートによると、英国のソーシャル・メディア・ユーザーの総数は2021年に4億2,400万人増加し、ソーシャル・メディアの採用とソーシャルCRM市場への影響の大幅な増加を示しています。

ソーシャルCRM（顧客関係管理）市場の主要プレーヤーは、成長企業に合わせた包括的なCRMソリューションを提供するため、イノベーションに注力しています。例えば、2024年3月にSalesforce Inc.は、CRM、AI、データ、信頼を統合したPro Suite CRMソリューションを発表し、企業の業務改革を支援しています。このソリューションは、中小企業がCRMシステムを導入・活用する際に直面する課題に対応し、マーケティングキャンペーンテンプレート、リード・案件管理、迅速な案件解決、マーケティング・営業・サービスにわたるパーソナライズされた顧客体験などの機能を提供します。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 マクロ経済シナリオ

• 高インフレが市場に与える影響
• ウクライナ・ロシア戦争が市場に与える影響
• COVID-19による市場への影響

第5章 世界の市場規模と成長

• 世界のソーシャルCRM（顧客関係管理）市場：促進要因と抑制要因
  • 市場促進要因
  • 市場抑制要因
• 世界のソーシャルCRM（顧客関係管理）市場の実績：規模と成長, 2018-2023
• 世界のソーシャルCRM（顧客関係管理）市場の予測：規模と成長, 2023-2028, 2033F

第6章 市場セグメンテーション

• 世界のソーシャルCRM（顧客関係管理）市場：展開モデル別、実績と予測, 2018-2023, 2023-2028F, 2033F
• クラウド
• オンプレミス
• 世界のソーシャルCRM（顧客関係管理）市場：機能別、実績と予測, 2018-2023, 2023-2028F, 2033F
• 組み込みソーシャルCRM
• スタンドアロンソーシャルCRM
• 世界のソーシャルCRM（顧客関係管理）市場：組織規模別、実績と予測, 2018-2023, 2023-2028F, 2033F
• 中小企業（SMB）
• 大企業
• 世界のソーシャルCRM（顧客関係管理）市場：用途別、実績と予測, 2018-2023, 2023-2028F, 2033F
• セールスオートメーション
• マーケティング
• カスタマーサービスとサポート
• その他の用途
• 世界のソーシャルCRM（顧客関係管理）市場：エンドユーザー別、実績と予測, 2018-2023, 2023-2028F, 2033F
• 情報技術と通信
• ヘルスケア
• 銀行、金融サービス、保険（BFSI）
• 小売業とeコマース
• 教育
• 政府
• ホスピタリティ
• 輸送と物流
• 製造業
• その他のエンドユーザー

第7章 地域別・国別分析

• 世界のソーシャルCRM（顧客関係管理）市場：地域別、実績と予測, 2018-2023, 2023-2028F, 2033F
• 世界のソーシャルCRM（顧客関係管理）市場：国別、実績と予測, 2018-2023, 2023-2028F, 2033F

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

• ソーシャルCRM（顧客関係管理）市場：競合情勢
• ソーシャルCRM（顧客関係管理）市場：企業プロファイル
  • Microsoft Corporation
  • International Business Machines Corporation
  • Oracle Corporation
  • SAP SE
  • Salesforce Inc

第31章 その他の大手企業と革新的企業

• Adobe Inc
• SAS Institute
• ReplyApp Inc.
• HubSpot Inc
• Pegasystems Inc
• Zendesk
• Zoho Corporation
• Verint Systems
• RWS Holdings
• monday.com
• Freshworks Inc
• Sprout Social Inc
• Brandwatch
• Jive Software Inc
• Agora Media SAS

第32章 競合ベンチマーキング

第33章 競合ダッシュボード

第34章 主要な合併と買収

第35章 将来の見通しと潜在的な分析

第36章 付録

Social customer relationship management (CRM) refers to the strategies and processes employed by businesses to efficiently engage with and manage relationships with customers through social media platforms. This approach involves integrating social media data with traditional CRM systems to gather insights into customer interactions, improve the quality of engagement, and enable communication with customers across various social networking sites.

The main types of deployment models in social customer relationship management (CRM) are cloud-based and on-premises solutions. In a cloud-based deployment model, computing resources such as computing power, storage, and applications are provided to users over the internet as a service. This approach supports various functions, including built-in social CRM and standalone social CRM, and caters to organizations of various sizes, including small and medium-sized businesses (SMBs) and large enterprises. Cloud-based social CRM is utilized across multiple applications, including sales automation, marketing, customer service and support, among others, and serves diverse end users such as information technology and telecom, healthcare, banking, financial services and insurance (BFSI), retail and e-commerce, education, government, hospitality, transportation and logistics, manufacturing, and others.

The social customer relationship management market research report is one of a series of new reports from The Business Research Company that provides social customer relationship management market statistics, including social customer relationship management industry global market size, regional shares, competitors with a social customer relationship management market share, detailed social customer relationship management market segments, market trends and opportunities, and any further data you may need to thrive in the social customer relationship management industry. This social customer relationship management market research report delivers a complete perspective on everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The social customer relationship management market size has grown exponentially in recent years. It will grow from $98.04 billion in 2023 to $150.17 billion in 2024 at a compound annual growth rate (CAGR) of 53.2%. The growth observed during the historic period can be attributed to several factors, including the emergence of social media platforms as key communication channels, the escalating expectations of customers for personalized and engaging interactions, and the rise of influencer marketing as a powerful tool for reaching and influencing target audiences.

The social customer relationship management market size is expected to see exponential growth in the next few years. It will grow to $836.40 billion in 2028 at a compound annual growth rate (CAGR) of 53.6%. The anticipated growth in the forecast period can be attributed to several factors, including the rise of conversational marketing strategies, the integration of omnichannel approaches to enhance customer experiences, and the prioritization of privacy and data security measures to safeguard customer information. Key trends expected during this period include the implementation of hyper-personalization techniques to tailor interactions to individual preferences, leveraging AI-driven social insights for more effective targeting and engagement, the adoption of mobile-centric solutions to cater to the increasing mobile usage, integration with augmented reality (AR) and virtual reality (VR) technologies to create immersive experiences, and the integration of social commerce functionalities to enable direct sales through social media platforms.

The social customer relationship management market is poised for growth driven by the increasing adoption of social media platforms. Social media enables users to connect, share content, and engage in networking, fostering connectivity, communication, self-expression, and entertainment. Businesses leverage social media to enhance customer relationships, improve brand perception, and foster customer loyalty. According to Avacado Social reports, the total number of social media users in the UK increased by 424 million in 2021, indicating a significant uptick in social media adoption and its impact on the social CRM market.

Key players in the social customer relationship management market are focusing on innovation to provide comprehensive CRM solutions tailored to growing businesses. For example, in March 2024, Salesforce Inc. introduced the Pro Suite CRM solution integrating CRM, AI, data, and trust to empower businesses in transforming their operations. This solution addresses the challenges faced by small businesses in implementing and utilizing CRM systems, offering features such as marketing campaign templates, lead and deal management, faster case resolution, and personalized customer experiences across marketing, sales, and service.

In February 2024, Volaris Group expanded its marketing management portfolio by acquiring Gold-Vision CRM. This acquisition enhances Volaris' offerings with Gold-Vision's complete CRM solutions, catering to mid-market businesses seeking to improve sales and marketing performance. Gold-Vision CRM, a UK-based software developer, aligns with Volaris Group's strategy of providing diverse and versatile CRM solutions to its customer base, further solidifying its position in the social CRM market.

Major companies operating in the social customer relationship management market are Microsoft Corporation, International Business Machines Corporation, Oracle Corporation, SAP SE, Salesforce Inc, Adobe Inc, SAS Institute, ReplyApp Inc., HubSpot Inc, Pegasystems Inc, Zendesk, Zoho Corporation, Verint Systems, RWS Holdings, monday.com, Freshworks Inc, Sprout Social Inc, Brandwatch, Jive Software Inc, Agora Media SAS, Bitrix Inc., Act-On Software Inc., VanillaSoft Inc., Insightly Inc., Clarabridge

North America was the largest region in the social customer relationship management market in 2023. The regions covered in the social customer relationship management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the social customer relationship management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The social customer relationship management market includes revenues earned by entities by providing services such as social listening and monitoring, social engagement, content creation and management, customer data integration, and social customer relationship management strategy and consultation. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

• Including: 1) By Deployment Model: Cloud; On-Premises
• 2) By Functionality: Built-In Social CRM; Standalone Social CRM
• 3) By Organization Size: Small And Medium Sized Businesses (SMBs); Large Enterprises
• 4) By Application: Sales Automation; Marketing; Customer Service And Support
• 5) By End Users: Information Technology And Telecom; Healthcare; Banking, Financial Services And Insurance (BFSI); Retail And E-Commerce; Education; Government; Hospitality; Transportation And Logistics; Manufacturing
• Covering: Microsoft Corporation; International Business Machines Corporation; Oracle Corporation; SAP SE; Salesforce Inc.

Table of Contents

1. Executive Summary

2. Social Customer Relationship Management Market Characteristics

3. Social Customer Relationship Management Market Trends And Strategies

4. Social Customer Relationship Management Market - Macro Economic Scenario

• 4.1. Impact Of High Inflation On The Market
• 4.2. Ukraine-Russia War Impact On The Market
• 4.3. COVID-19 Impact On The Market

5. Global Social Customer Relationship Management Market Size and Growth

• 5.1. Global Social Customer Relationship Management Market Drivers and Restraints
  • 5.1.1. Drivers Of The Market
  • 5.1.2. Restraints Of The Market
• 5.2. Global Social Customer Relationship Management Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
• 5.3. Global Social Customer Relationship Management Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Social Customer Relationship Management Market Segmentation

• 6.1. Global Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• Cloud
• On-Premises
• 6.2. Global Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• Built-In Social CRM
• Standalone Social CRM
• 6.3. Global Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• Small And Medium Sized Businesses (SMBs)
• Large Enterprises
• 6.4. Global Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• Sales Automation
• Marketing
• Customer Service And Support
• Other Applications
• 6.5. Global Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• Information Technology And Telecom
• Healthcare
• Banking, Financial Services And Insurance (BFSI)
• Retail And E-Commerce
• Education
• Government
• Hospitality
• Transportation And Logistics
• Manufacturing
• Other End Users

7. Social Customer Relationship Management Market Regional And Country Analysis

• 7.1. Global Social Customer Relationship Management Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 7.2. Global Social Customer Relationship Management Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Social Customer Relationship Management Market

• 8.1. Asia-Pacific Social Customer Relationship Management Market Overview
• Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 8.3. Asia-Pacific Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 8.4. Asia-Pacific Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Social Customer Relationship Management Market

• 9.1. China Social Customer Relationship Management Market Overview
• 9.2. China Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
• 9.3. China Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
• 9.4. China Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Social Customer Relationship Management Market

• 10.1. India Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 10.2. India Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 10.3. India Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Social Customer Relationship Management Market

• 11.1. Japan Social Customer Relationship Management Market Overview
• 11.2. Japan Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 11.3. Japan Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 11.4. Japan Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Social Customer Relationship Management Market

• 12.1. Australia Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 12.2. Australia Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 12.3. Australia Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Social Customer Relationship Management Market

• 13.1. Indonesia Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 13.2. Indonesia Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 13.3. Indonesia Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Social Customer Relationship Management Market

• 14.1. South Korea Social Customer Relationship Management Market Overview
• 14.2. South Korea Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 14.3. South Korea Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 14.4. South Korea Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Social Customer Relationship Management Market

• 15.1. Western Europe Social Customer Relationship Management Market Overview
• 15.2. Western Europe Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 15.3. Western Europe Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 15.4. Western Europe Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Social Customer Relationship Management Market

• 16.1. UK Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 16.2. UK Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 16.3. UK Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Social Customer Relationship Management Market

• 17.1. Germany Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 17.2. Germany Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 17.3. Germany Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Social Customer Relationship Management Market

• 18.1. France Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 18.2. France Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 18.3. France Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Social Customer Relationship Management Market

• 19.1. Italy Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 19.2. Italy Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 19.3. Italy Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Social Customer Relationship Management Market

• 20.1. Spain Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 20.2. Spain Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 20.3. Spain Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Social Customer Relationship Management Market

• 21.1. Eastern Europe Social Customer Relationship Management Market Overview
• 21.2. Eastern Europe Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 21.3. Eastern Europe Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 21.4. Eastern Europe Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Social Customer Relationship Management Market

• 22.1. Russia Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 22.2. Russia Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 22.3. Russia Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Social Customer Relationship Management Market

• 23.1. North America Social Customer Relationship Management Market Overview
• 23.2. North America Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 23.3. North America Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 23.4. North America Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Social Customer Relationship Management Market

• 24.1. USA Social Customer Relationship Management Market Overview
• 24.2. USA Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 24.3. USA Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 24.4. USA Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Social Customer Relationship Management Market

• 25.1. Canada Social Customer Relationship Management Market Overview
• 25.2. Canada Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 25.3. Canada Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 25.4. Canada Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Social Customer Relationship Management Market

• 26.1. South America Social Customer Relationship Management Market Overview
• 26.2. South America Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 26.3. South America Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 26.4. South America Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Social Customer Relationship Management Market

• 27.1. Brazil Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 27.2. Brazil Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 27.3. Brazil Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Social Customer Relationship Management Market

• 28.1. Middle East Social Customer Relationship Management Market Overview
• 28.2. Middle East Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 28.3. Middle East Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 28.4. Middle East Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Social Customer Relationship Management Market

• 29.1. Africa Social Customer Relationship Management Market Overview
• 29.2. Africa Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 29.3. Africa Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 29.4. Africa Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Social Customer Relationship Management Market Competitive Landscape And Company Profiles

• 30.1. Social Customer Relationship Management Market Competitive Landscape
• 30.2. Social Customer Relationship Management Market Company Profiles
  • 30.2.1. Microsoft Corporation
    • 30.2.1.1. Overview
    • 30.2.1.2. Products and Services
    • 30.2.1.3. Strategy
    • 30.2.1.4. Financial Performance
  • 30.2.2. International Business Machines Corporation
    • 30.2.2.1. Overview
    • 30.2.2.2. Products and Services
    • 30.2.2.3. Strategy
    • 30.2.2.4. Financial Performance
  • 30.2.3. Oracle Corporation
    • 30.2.3.1. Overview
    • 30.2.3.2. Products and Services
    • 30.2.3.3. Strategy
    • 30.2.3.4. Financial Performance
  • 30.2.4. SAP SE
    • 30.2.4.1. Overview
    • 30.2.4.2. Products and Services
    • 30.2.4.3. Strategy
    • 30.2.4.4. Financial Performance
  • 30.2.5. Salesforce Inc
    • 30.2.5.1. Overview
    • 30.2.5.2. Products and Services
    • 30.2.5.3. Strategy
    • 30.2.5.4. Financial Performance

31. Social Customer Relationship Management Market Other Major And Innovative Companies

• 31.1. Adobe Inc
• 31.2. SAS Institute
• 31.3. ReplyApp Inc.
• 31.4. HubSpot Inc
• 31.5. Pegasystems Inc
• 31.6. Zendesk
• 31.7. Zoho Corporation
• 31.8. Verint Systems
• 31.9. RWS Holdings
• 31.10. monday.com
• 31.11. Freshworks Inc
• 31.12. Sprout Social Inc
• 31.13. Brandwatch
• 31.14. Jive Software Inc
• 31.15. Agora Media SAS

32. Global Social Customer Relationship Management Market Competitive Benchmarking

33. Global Social Customer Relationship Management Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Social Customer Relationship Management Market

35. Social Customer Relationship Management Market Future Outlook and Potential Analysis

• 35.1 Social Customer Relationship Management Market In 2028 - Countries Offering Most New Opportunities
• 35.2 Social Customer Relationship Management Market In 2028 - Segments Offering Most New Opportunities
• 35.3 Social Customer Relationship Management Market In 2028 - Growth Strategies
  • 35.3.1 Market Trend Based Strategies
  • 35.3.2 Competitor Strategies

36. Appendix

• 36.1. Abbreviations
• 36.2. Currencies
• 36.3. Historic And Forecast Inflation Rates
• 36.4. Research Inquiries
• 36.5. The Business Research Company
• 36.6. Copyright And Disclaimer