コンタクトセンターソフトウェアの世界市場レポート 2024年

コンタクトセンターソフトウェアの市場規模は近年急速に拡大しています。2023年の371億9,000万米ドルから2024年には443億1,000万米ドルへと、CAGR19.2％で拡大します。歴史的な期間の成長は、顧客体験の重視、成長企業向けの拡張性、リアルタイムコミュニケーション、データセキュリティの遵守、リモートワークの実現などに起因しています。.

クラウドベースのコンタクトセンターの急速な普及が、コンタクトセンターソフトウェア市場の成長に大きく寄与しています。クラウドベースのコンタクトセンターは、インターネットサーバー上でホストされ、すべてのインバウンドおよびアウトバウンドの顧客とのコミュニケーションが処理されます。従来のコンタクトセンターよりも拡張性と柔軟性が高いため、クラウドベースのコンタクトセンターの採用が拡大しており、コンタクトセンターソフトウェア市場の成長を促進しています。例えば、2021年4月に発表された「State of the Contact Center Report 2021」の調査によると、クラウドベースのコンタクトセンターが多数派となり、現在コンタクトセンターの75％がクラウドで運用されている（完全クラウド44％、ハイブリッド31％）。そのため、クラウドベースのコンタクトセンター導入の急速な拡大が、コンタクトセンターソフトウェア市場の成長を牽引しています。

顧客体験の向上に対する需要の高まりが、コンタクトセンターソフトウェア市場の今後の成長を後押しします。カスタマー・エクスペリエンスとは、顧客が企業の製品、サービス、ブランドと接する際の全体的な認識と満足度を指します。コンタクトセンターソフトウェアは、効率的でパーソナライズされたマルチチャネルのコミュニケーションを提供することで顧客体験を向上させ、満足度とロイヤルティの向上につながります。例えば、2023年1月、米国を拠点とするSaaS（Software-as-a-Service）製品のプロバイダーであるZendesk社の「Zendesk Customer Experience Trends Report 2022」によると、企業経営者の60%は、優れたカスタマーサービスを提供することが顧客維持を促し、64%は成長にプラスに働くと考えています。したがって、顧客体験の向上に対する需要の高まりが、コンタクトセンターソフトウェア市場の成長に寄与することになります。

2023年のコンタクトセンターソフトウェア市場で最大の地域は北米です。アジア太平洋は予測期間中に最も急成長する地域となる見込みです。コンタクトセンターソフトウェア市場レポートの対象地域は、アジア太平洋、西欧、東欧、北米、南米、中東・アフリカです。

目次

第1章 エグゼクティブサマリー

第2章 コンタクトセンターソフトウェア市場の特徴

第3章 コンタクトセンターソフトウェア市場の動向と戦略

第4章 コンタクトセンターソフトウェア市場- マクロ経済シナリオ

• 高インフレが市場に与える影響
• ウクライナ・ロシア戦争が市場に与える影響
• COVID-19による市場への影響

第5章 世界のコンタクトセンターソフトウェア市場規模と成長

• 世界の市場促進要因と抑制要因
  • 市場促進要因
  • 市場抑制要因
• 世界の市場規模実績と成長、2018年から2023年
• 世界の市場規模予測と成長、2023年～2028年、2033年

第6章 コンタクトセンターソフトウェア市場セグメンテーション

• 世界のコンタクトセンターソフトウェア市場、コンポーネント別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• ソフトウェア
• サービス
• 世界のコンタクトセンターソフトウェア市場、サービスタイプ別セグメンテーション、実績および予測、2018年から2023年、2023年から2028年まで、2033年まで
• プロフェッショナルサービス
• マネージドサービス
• 世界のコンタクトセンターソフトウェア市場、展開別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• クラウドベース
• オンプレミス
• 世界のコンタクトセンターソフトウェア市場、エンドユーザー別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• 銀行、金融サービス、保険（BFSI）
• 消費財と小売
• ヘルスケア
• ITとテレコム
• 政府

第7章 コンタクトセンターソフトウェア市場の地域および国分析

• 世界のコンタクトセンターソフトウェア市場、地域別、実績および予測、2018年から2023年、2023年から2028年まで、2033年まで
• 世界のコンタクトセンターソフトウェア市場、国別、実績および予測、2018年から2023年、2023年から2028年まで、2033年まで

第8章 アジア太平洋のコンタクトセンターソフトウェア市場

• 概要
• 地域情報、COVID-19症の影響、市場情報、背景情報、政府の取り組み、規制、規制機関、主要団体、課税額、法人税構造、投資、主要企業
• コンポーネント別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• サービスタイプ別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• エンドユーザー別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F

第9章 中国のコンタクトセンターソフトウェア市場

第10章 インドのコンタクトセンターソフトウェア市場

第11章 日本のコンタクトセンターソフトウェア市場

第12章 オーストラリアのコンタクトセンターソフトウェア市場

第13章 インドネシアのコンタクトセンターソフトウェア市場

第14章 韓国のコンタクトセンターソフトウェア市場

第15章 西欧のコンタクトセンターソフトウェア市場

• 概要
• コンポーネント別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• サービスタイプ別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• エンドユーザー別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F

第16章 英国のコンタクトセンターソフトウェア市場

第17章 ドイツのコンタクトセンターソフトウェア市場

第18章 フランスのコンタクトセンターソフトウェア市場

第19章 イタリアのコンタクトセンターソフトウェア市場

第20章 スペインのコンタクトセンターソフトウェア市場

第21章 東欧のコンタクトセンターソフトウェア市場

• 概要
• コンポーネント別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• サービスタイプ別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• エンドユーザー別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F

第22章 ロシアのコンタクトセンターソフトウェア市場

第23章 北米のコンタクトセンターソフトウェア市場

• 概要
• コンポーネント別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• サービスタイプ別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• エンドユーザー別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F

第24章 米国のコンタクトセンターソフトウェア市場

第25章 カナダのコンタクトセンターソフトウェア市場

第26章 南米のコンタクトセンターソフトウェア市場

• 概要
• コンポーネント別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• サービスタイプ別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• エンドユーザー別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F

第27章 ブラジルのコンタクトセンターソフトウェア市場

第28章 中東のコンタクトセンターソフトウェア市場

• 概要
• コンポーネント別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• サービスタイプ別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• エンドユーザー別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F

第29章 アフリカのコンタクトセンターソフトウェア市場

• 概要
• コンポーネント別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• サービスタイプ別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F
• エンドユーザー別セグメンテーション、実績および予測、2018-2023、2023-2028F、2033F

第30章 コンタクトセンターソフトウェア市場の競合情勢と企業プロファイル

• コンタクトセンターソフトウェア市場の競合情勢
• コンタクトセンターソフトウェア市場の企業プロファイル
  • Cisco Systems Inc.
  • Oracle Corporation.
  • SAP SE
  • ZTE Corporation
  • Nippon Electric Company Limited

第31章 世界のコンタクトセンターソフトウェア市場の競合ベンチマーキング

第32章 世界のコンタクトセンターソフトウェア市場競争ダッシュボード

第33章 コンタクトセンターソフトウェア市場における主要な合併と買収

第34章 コンタクトセンターソフトウェア市場の将来展望と可能性分析

第35章 付録

“Contact Centre Software Global Market Report 2024 ” from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on contact center software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for contact center software? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? “The contact center software market global report ” from The Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

Scope

Markets Covered:

• 1) By Component: Software; Services
• 2) By Service Type: Professional Services; Managed Services
• 3) By Deployment: Cloud-Based; On-Premise
• 4) By End User: Banking, Financial Services, And Insurance (BFSI); Consumer Goods And Retail; Healthcare; IT And Telecom; Government
• Companies Mentioned: Cisco Systems Inc.; Oracle Corporation.; SAP SE;ZTE Corporation; Nippon Electric Company Limited
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery format: PDF, Word and Excel Data Dashboard.

Executive Summary

The contact center software are used for optimizing operations and communicating with customers by real-time call monitoring, routing customer contacts to agents, analyzing, tracking, and reporting critical metrics through a centralized platform. The contact center software is a telecommunication system that helps in increasing the efficiency of a contact center by focusing on interactions between contact center agents and customers.

The main components of contact center software are software and services. The contact center software improves the efficiency of the contact center and contributes to its success. The type of contact center software services provided is professional services and managed services that are deployed as cloud-based and on-premise. The various end-users of contact center software are banking, financial services, and insurance (BFSI), consumer goods and retail, healthcare, IT and telecom, and government.

The contact center software market research report is one of a series of new reports from The Business Research Company that provides contact center software market statistics, including contact center software industry global market size, regional shares, competitors with a contact center software market share, detailed contact center software market segments, market trends and opportunities, and any further data you may need to thrive in the contact center software industry. This contact center software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The contact centre software market size has grown rapidly in recent years. It will grow from $37. 19 billion in 2023 to $44. 31 billion in 2024 at a compound annual growth rate (CAGR) of 19. 2%. The growth in the historic period can be attributed to customer experience focus, scalability for growing businesses, real-time communication, compliance with data security, remote work enablement. .

The contact centre software market size is expected to see exponential growth in the next few years. It will grow to $94. 08 billion in 2028 at a compound annual growth rate (CAGR) of 20. 7%. The growth in the forecast period can be attributed to predictive analytics for customer insights, self-service and knowledge bases, continuous improvement through feedback, remote monitoring and coaching. . Major trends in the forecast period include omnichannel communication, shift to cloud-based solutions, automation for routine tasks, agent assistive technologies, analytics and reporting enhancements, personalization through data utilization. .

The rapid growth in the adoption of the cloud-based contact center is significantly contributing to the growth of the contact center software market. The cloud-based contact center is hosted on an internet server through which all inbound and outbound customer communications are handled. The growing adoption of the cloud-based contact center as they provide more scalability and flexibility than traditional contact centers is promoting the growth of the contact center software market. For instance, in April 2021, according to a survey of State of the Contact Center Report 2021, cloud-based contact centers have become the majority, with 75% of contact centers now operating in the cloud (44% fully, 31% hybrid). Therefore, the rapid growth in the adoption of the cloud-based contact center is driving the contact center software market growth.

The increasing demand for enhanced customer experience will propel the growth of the contact center software market going forward. Customer experience refers to the overall perception and satisfaction a customer has when interacting with a company's products, services, and brand throughout their journey. Contact center software is used to enhance the customer experience by providing efficient, personalized, and multi-channel communication, leading to improved satisfaction and loyalty. For instance, in January 2023, according to the Zendesk Customer Experience Trends Report 2022, a US-based provider of software-as-a-service products, 60% of business owners believe that providing good customer service encourages client retention, and 64% believe it has a positive effect on growth. Therefore, the increasing demand for enhanced customer experience will contribute to the growth of the contact center software market.

Technological advancements are the key trends gaining popularity in the contact center software market. Enterprises are integrating cloud to enhance the efficiency of contact center software. Cloud integration in contact center software enables the seamless connection and synchronization of data and communication channels across cloud-based applications and services, enabling efficient customer interactions and streamlined operations. For instance, in October 2023, Bharti Airtel, an India-based telecommunications company, launched an integrated omnichannel cloud platform called Airtel CCaaS (contact center as a service) under its Airtel IQ vertical. The new platform gives end-to-end solutions for contact centers, including voice, cloud, and software. The telco added that this is the first of its kind service in the country, where so far contact centers have contracted different vendors across different functions. Airtel CCaaS will enable call handling for both inbound and outbound calls in addition to call routing, call queuing, conference calling, call redirecting, and cloud monitoring accessible across all office locations.

Major companies operating in the contact center software market focus on technological advancements, such as AI-enabled platform, to improve customer engagement and service delivery. An AI-enabled platform in contact center software is a system that integrates artificial intelligence to enhance customer interactions and support, improving efficiency and customer satisfaction. For instance, in July 2022, Microsoft Corporation, a US-based technology company, launched the Microsoft digital contact center platform. Microsoft's Digital Contact Center platform is a comprehensive cloud-based solution for customer service and support, integrating AI and automation to enhance customer interactions. It is outfitted with cutting-edge digital capabilities for engaging clients via voice, video, and other digital engagement channels. The platform combines a comprehensive yet adaptable contact center solution, delivering best-in-class AI that drives self-service experiences, live customer engagements, collaborative agent experiences, business process automation, sophisticated telephony, and fraud prevention capabilities.

In August 2021, Avaya Holdings Corp., a US-based multinational technology company, acquired CTIntegrations, LLC, for an undisclosed amount. Through this acquisition, Avaya Holdings Corp. aims to strengthen its portfolio in composable cloud platform solutions. CTIntegrations, LLC, is a US-based contact center software development and system integration company.

Major companies operating in the in the contact centre software market report are: Cisco Systems Inc., Oracle Corporation., SAP SE,ZTE Corporation,Nippon Electric Company Limited, Genesys Telecommunications Laboratories Inc., Mitel Networks Corporation., Talkdesk Inc., Drishti soft Solutions Pvt Ltd.,8x8 Inc., Aspect Software Inc.,Siemens Enterprise Communications Inc., Five9 Inc., Vocalcom SA,Enghouse Systems Limited, NICE Systems Ltd., Cisco Systems Inc.,Genesys Telecommunications Laboratories Inc., Genpact Ltd., RingCentral Inc., Salesforce com Inc., Talkdesk Inc., Twilio Inc., Zendesk Inc., Alcatel-Lucent Enterprise, Connect First Inc., NEC Corporation, Noble Systems Corporation, Serenova LLC., ShoreTel Inc.

North America was the largest region in the contact center software market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the contact centre software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the contact centre software market report are: Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The contact center software market includes revenues earned by entities by providing services such as interactive voice response, real-time reporting, CRM integration, call routing. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified)).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Table of Contents

1. Executive Summary

2. Contact Centre Software Market Characteristics

3. Contact Centre Software Market Trends And Strategies

4. Contact Centre Software Market - Macro Economic Scenario

• 4.1. Impact Of High Inflation On The Market
• 4.2. Ukraine-Russia War Impact On The Market
• 4.3. COVID-19 Impact On The Market

5. Global Contact Centre Software Market Size and Growth

• 5.1. Global Contact Centre Software Market Drivers and Restraints
  • 5.1.1. Drivers Of The Market
  • 5.1.2. Restraints Of The Market
• 5.2. Global Contact Centre Software Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
• 5.3. Global Contact Centre Software Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Contact Centre Software Market Segmentation

• 6.1. Global Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• Software
• Services
• 6.2. Global Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• Professional Services
• Managed Services
• 6.3. Global Contact Centre Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• Cloud-Based
• On-Premises
• 6. 4. Global Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• Banking, Financial Services, And Insurance (BFSI)
• Consumer Goods And Retail
• Healthcare
• IT And Telecom
• Government

7. Contact Centre Software Market Regional And Country Analysis

• 7.1. Global Contact Centre Software Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 7.2. Global Contact Centre Software Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Contact Centre Software Market

• 8.1. Asia-Pacific Contact Centre Software Market Overview
• Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 8.3. Asia-Pacific Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 8. 4. Asia-Pacific Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Contact Centre Software Market

• 9.1. China Contact Centre Software Market Overview
• 9.2. China Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
• 9.3. China Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
• 9. 4. China Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Contact Centre Software Market

• 10.1. India Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 10.2. India Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 10.3. India Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Contact Centre Software Market

• 11.1. Japan Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 11.2. Japan Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 11.3. Japan Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Contact Centre Software Market

• 12.1. Australia Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 12.2. Australia Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 12.3. Australia Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Contact Centre Software Market

• 13.1. Indonesia Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 13.2. Indonesia Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 13.3. Indonesia Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Contact Centre Software Market

• 14.1. South Korea Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 14.2. South Korea Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 14.3. South Korea Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Contact Centre Software Market

• 15.1. Western Europe Contact Centre Software Market Overview
• 15.2. Western Europe Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 15.3. Western Europe Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 15. 4. Western Europe Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Contact Centre Software Market

• 16.1. UK Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 16.2. UK Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 16.3. UK Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Contact Centre Software Market

• 17.1. Germany Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 17.2. Germany Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 17.3. Germany Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Contact Centre Software Market

• 18. 5. France Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 18. 6. France Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 18. 7. France Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Contact Centre Software Market

• 19. 9. Italy Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 19.10. Italy Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 19.11. Italy Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Contact Centre Software Market

• 20.13. Spain Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 20.14. Spain Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 20.15. Spain Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Contact Centre Software Market

• 21.1. Eastern Europe Contact Centre Software Market Overview
• 21.2. Eastern Europe Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 21.3. Eastern Europe Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 21. 4. Eastern Europe Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Contact Centre Software Market

• 22.1. Russia Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 22.2. Russia Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 22.3. Russia Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Contact Centre Software Market

• 23.1. North America Contact Centre Software Market Overview
• 23.2. North America Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 23.3. North America Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 23. 4. North America Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Contact Centre Software Market

• 24.1. USA Contact Centre Software Market Overview
• 24.2. USA Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 24.3. USA Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 24. 4. USA Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Contact Centre Software Market

• 25.1. Canada Contact Centre Software Market Overview
• 25.2. Canada Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 25.3. Canada Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 25. 4. Canada Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Contact Centre Software Market

• 26.1. South America Contact Centre Software Market Overview
• 26.2. South America Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 26.3. South America Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 26. 4. South America Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Contact Centre Software Market

• 27.1. Brazil Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 27.2. Brazil Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 27.3. Brazil Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Contact Centre Software Market

• 28.1. Middle East Contact Centre Software Market Overview
• 28.2. Middle East Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 28.3. Middle East Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 28. 4. Middle East Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Contact Centre Software Market

• 29.1. Africa Contact Centre Software Market Overview
• 29.2. Africa Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 29.3. Africa Contact Centre Software Market, Segmentation By Services Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 29. 4. Africa Contact Centre Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Contact Centre Software Market Competitive Landscape And Company Profiles

• 30.1. Contact Centre Software Market Competitive Landscape
• 30.2. Contact Centre Software Market Company Profiles
  • 30.2.1. Cisco Systems Inc.
    • 30.2.1.1. Overview
    • 30.2.1.2. Products and Services
    • 30.2.1.3. Strategy
    • 30.2.1. 4. Financial Performance
  • 30.2.2. Oracle Corporation.
    • 30.2.2.1. Overview
    • 30.2.2.2. Products and Services
    • 30.2.2.3. Strategy
    • 30.2.2. 4. Financial Performance
  • 30.2.3. SAP SE
    • 30.2.3.1. Overview
    • 30.2.3.2. Products and Services
    • 30.2.3.3. Strategy
    • 30.2.3. 4. Financial Performance
  • 30.2. 4. ZTE Corporation
    • 30.2. 4.1. Overview
    • 30.2. 4.2. Products and Services
    • 30.2. 4.3. Strategy
    • 30.2. 4. 4. Financial Performance
  • 30.2. 5. Nippon Electric Company Limited
    • 30.2. 5.1. Overview
    • 30.2. 5.2. Products and Services
    • 30.2. 5.3. Strategy
    • 30.2. 5. 4. Financial Performance

31. Global Contact Centre Software Market Competitive Benchmarking

32. Global Contact Centre Software Market Competitive Dashboard

33. Key Mergers And Acquisitions In The Contact Centre Software Market

34. Contact Centre Software Market Future Outlook and Potential Analysis

• 34.1 Contact Centre Software Market In 2028 - Countries Offering Most New Opportunities
• 34.2 Contact Centre Software Market In 2028 - Segments Offering Most New Opportunities
• 34. 3 Contact Centre Software Market In 2028 - Growth Strategies
  • 34.3.1 Market Trend Based Strategies
  • 34.3.2 Competitor Strategies

35. Appendix

• 35.1. Abbreviations
• 35.2. Currencies
• 35.3. Historic And Forecast Inflation Rates
• 35. 4. Research Inquiries
• 35. 5. The Business Research Company
• 35. 6. Copyright And Disclaimer