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市場調査レポート
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1476319

セルフサービス技術市場の2030年までの予測:タイプ別、コンポーネント別、エンドユーザー別、地域別の世界分析

Self-service Technology Market Forecasts to 2030 - Global Analysis By Type (Kiosks, ATM (Automated Teller Machines), Vending Machines and Other Types), By Component (Hardware, Software and Services), End User and By Geography


出版日
ページ情報
英文 200+ Pages
納期
2~3営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=144.06円
セルフサービス技術市場の2030年までの予測:タイプ別、コンポーネント別、エンドユーザー別、地域別の世界分析
出版日: 2024年05月05日
発行: Stratistics Market Research Consulting
ページ情報: 英文 200+ Pages
納期: 2~3営業日
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  • 概要
  • 図表
  • 目次
概要

Stratistics MRCによると、世界のセルフサービス技術市場は2023年に394億米ドルを占め、予測期間中のCAGRは15.8%で成長し、2030年には1,100億3,000万米ドルに達すると予測されています。

セルフサービス技術には、人の手を借りずにさまざまなプロセスをコントロールできるように設計された、さまざまな対話型ソリューションが含まれます。インタラクティブなキオスク端末や現金自動預け払い機(ATM)からセルフチェックアウトシステムやデジタルサイネージに至るまで、これらのテクノロジーは小売、銀行、ヘルスケアなどの業界において、業務を合理化し、利便性を高め、顧客体験を向上させる。

PYMTSの世論調査によると、セルフサービスレジは小売店の買い物客の34.7%に利用されており、その理由は行列が少ないからで、49.4%は手続きが早いからです。

利便性に対する消費者の要求

利便性に対する消費者の需要は、セルフサービス技術市場の主な促進要因です。現代の消費者は、キオスク端末、ATM、自動販売機などのセルフサービス技術が提供する、迅速で効率的なサービス提供を重視しています。これらの技術により、利用者は直接人の手を借りずに様々な取引やサービスへのアクセスが可能となり、待ち時間が短縮され、全体的な顧客体験が向上します。この利便性は、ペースの速い環境では特に魅力的であり、セルフサービス・ソリューションの採用の主要因となって、市場の成長を促進しています。

技術の陳腐化

技術進歩のペースが速いため、セルフサービス・ソリューションはすぐに時代遅れになり、頻繁な更新や交換が必要になります。このような継続的な近代化の必要性は、企業にとってコスト増を招き、中小企業にとっては参入障壁となり得る。さらに、陳腐化を恐れて新技術への投資に消極的になることも、市場成長の妨げとなります。

新興市場での事業拡大

新興市場での拡大は、セルフサービス技術市場にとって大きなチャンスとなります。アジア太平洋、ラテンアメリカ、アフリカなどの地域の経済成長に伴い、自動化サービスに対する需要が高まっています。これらの地域では、中間層の増加、都市化、デジタル化がセルフサービス技術の採用に寄与しています。さらに、これらの市場には未開拓の潜在力があり、企業が新たな顧客層に対応しようとする中で、大きな成長の余地があります。

セキュリティへの懸念

セルフサービス技術市場にとって、セキュリティへの懸念は大きな脅威です。こうしたテクノロジーは機密情報や取引を扱うことが多いため、詐欺やサイバー攻撃の標的になりやすいです。ユーザーデータのセキュリティとプライバシーの確保は最も重要であり、違反があれば消費者の信頼を失い、市場成長の妨げとなる法的措置が取られる可能性があります。

COVID-19の影響:

COVID-19の流行は、企業や消費者が非接触型のやり取りを求める中で、セルフサービス技術の採用を加速させています。ウイルス感染を減らすために物理的接触を最小限に抑えることが重視され、小売、銀行、ヘルスケアなどさまざまな分野でセルフサービス・ソリューションへの依存度が高まっています。このシフトは市場力学に永続的な影響を与え、自動化とセルフサービス化の傾向を強める可能性が高いです。

ATM(現金自動預け払い機)分野は予測期間中最大になる見込み

ATM(現金自動預け払い機)分野は、予測期間中に最大となる見込みです。ATMは、顧客に現金やその他の金融サービスへの24時間365日のアクセスを提供する、銀行インフラの不可欠な要素です。デジタルバンキングの成長にもかかわらず、特に銀行口座の少ない地域では、現物の通貨に対するニーズが残っています。また、ATMは日常的な金融取引に広く利用され、その必要性も高いことから、同市場では引き続き優位を保っています。

予測期間中にCAGRが最も高くなると予想されるのはソフトウェア・セグメントです。

予測期間中、CAGRが最も高くなると予想されるのはソフトウェア分野です。ソフトウェアはセルフサービス技術の機能にとって不可欠であり、ユーザーとの対話、取引処理、遠隔監視を可能にします。これらの技術が高度化するにつれて、パーソナライゼーション、分析、他のデジタルシステムとの統合などの強化された機能を提供する高度なソフトウェアソリューションに対する需要が急速に高まると予想されます。こうした側面が、同分野の成長を後押ししています。

最大のシェアを占める地域:

予測期間中、北米がセルフサービス技術市場を独占する見通しです。同地域のシェアが高いのは、セルフサービス技術の普及率が高いこと、市場をリードするプレーヤーが存在すること、自動化されたサービスを好む消費者が多いことによる。さらに、北米の金融・小売業界はセルフサービス・ソリューションを早くから導入しており、同地域の市場リーダーシップはさらに強固なものとなっています。

CAGRが最も高い地域:

予測期間中、アジア太平洋地域はセルフサービス技術市場の急速な拡大が見込まれています。この成長の要因としては、この地域の人口の多さ、都市化の進展、可処分所得の増加などが挙げられます。さらに、中国、インド、東南アジア諸国などの小売業や銀行業の拡大と相まって、デジタル技術の採用が拡大していることも、セルフサービス・ソリューションの需要を促進しています。同地域では、顧客体験と業務効率の向上に重点を置いているため、さまざまな業界でセルフサービス技術の採用がさらに進むと思われます。

無料のカスタマイズサービス:

本レポートをご購読のお客様には、以下の無料カスタマイズオプションのいずれかをご利用いただけます:

  • 企業プロファイル
    • 追加市場プレイヤーの包括的プロファイリング(3社まで)
    • 主要企業のSWOT分析(3社まで)
  • 地域セグメンテーション
    • 顧客の関心に応じた主要国の市場推計・予測・CAGR(注:フィージビリティチェックによる)
  • 競合ベンチマーキング
    • 製品ポートフォリオ、地理的プレゼンス、戦略的提携に基づく主要企業のベンチマーキング

目次

第1章 エグゼクティブサマリー

第2章 序文

  • 概要
  • ステークホルダー
  • 調査範囲
  • 調査手法
    • データマイニング
    • データ分析
    • データ検証
    • 調査アプローチ
  • 調査情報源
    • 1次調査情報源
    • 2次調査情報源
    • 前提条件

第3章 市場動向分析

  • 促進要因
  • 抑制要因
  • 機会
  • 脅威
  • エンドユーザー分析
  • 新興市場
  • COVID-19の影響

第4章 ポーターのファイブフォース分析

  • 供給企業の交渉力
  • 買い手の交渉力
  • 代替品の脅威
  • 新規参入業者の脅威
  • 競争企業間の敵対関係

第5章 世界のセルフサービス技術市場:タイプ別

  • キオスク
  • ATM(自動現金自動預け払い機)
  • 自動販売機
  • その他のタイプ

第6章 世界のセルフサービス技術市場:コンポーネント別

  • ハードウェア
  • ソフトウェア
  • サービス

第7章 世界のセルフサービス技術市場:エンドユーザー別

  • BFSI(銀行、金融サービス、保険)
  • 教育
  • ヘルスケア
  • 製造業
  • オフィス
  • 小売り
  • 旅行と観光
  • その他のエンドユーザー

第8章 世界のセルフサービス技術市場:地域別

  • 北米
    • 米国
    • カナダ
    • メキシコ
  • 欧州
    • ドイツ
    • 英国
    • イタリア
    • フランス
    • スペイン
    • その他欧州
  • アジア太平洋地域
    • 日本
    • 中国
    • インド
    • オーストラリア
    • ニュージーランド
    • 韓国
    • その他アジア太平洋地域
  • 南米
    • アルゼンチン
    • ブラジル
    • チリ
    • その他南米
  • 中東・アフリカ
    • サウジアラビア
    • アラブ首長国連邦
    • カタール
    • 南アフリカ
    • その他中東とアフリカ

第9章 主な発展

  • 契約、パートナーシップ、コラボレーション、合弁事業
  • 買収と合併
  • 新製品発売
  • 事業拡大
  • その他の主要戦略

第10章 企業プロファイリング

  • Advanced Kiosks
  • Advantech Co., Limited
  • Applova Inc
  • Azkoyen Group
  • Crane Co.
  • Diebold Nixdorf
  • Fastcorp Vending LLC
  • Frank Mayer & Associates, Inc.
  • Fujitsu Limited
  • Glory Ltd
  • HESS Cash Systems GmbH
  • Hyosung TNS Inc.
  • IBM Corporation
  • Kiosk Information Systems, Inc.
  • Maas International
  • NCR Voyix Corporation
  • Solvpath
  • The Wonderful Company
  • Toshiba Tec Corporation
図表

List of Tables

  • Table 1 Global Self-service Technology Market Outlook, By Region (2021-2030) ($MN)
  • Table 2 Global Self-service Technology Market Outlook, By Type (2021-2030) ($MN)
  • Table 3 Global Self-service Technology Market Outlook, By Kiosks (2021-2030) ($MN)
  • Table 4 Global Self-service Technology Market Outlook, By ATM (Automated Teller Machines) (2021-2030) ($MN)
  • Table 5 Global Self-service Technology Market Outlook, By Vending Machines (2021-2030) ($MN)
  • Table 6 Global Self-service Technology Market Outlook, By Other Types (2021-2030) ($MN)
  • Table 7 Global Self-service Technology Market Outlook, By Component (2021-2030) ($MN)
  • Table 8 Global Self-service Technology Market Outlook, By Hardware (2021-2030) ($MN)
  • Table 9 Global Self-service Technology Market Outlook, By Software (2021-2030) ($MN)
  • Table 10 Global Self-service Technology Market Outlook, By Services (2021-2030) ($MN)
  • Table 11 Global Self-service Technology Market Outlook, By End User (2021-2030) ($MN)
  • Table 12 Global Self-service Technology Market Outlook, By BFSI (Banking, Financial Services and Insurance) (2021-2030) ($MN)
  • Table 13 Global Self-service Technology Market Outlook, By Education (2021-2030) ($MN)
  • Table 14 Global Self-service Technology Market Outlook, By Healthcare (2021-2030) ($MN)
  • Table 15 Global Self-service Technology Market Outlook, By Manufacturing (2021-2030) ($MN)
  • Table 16 Global Self-service Technology Market Outlook, By Offices (2021-2030) ($MN)
  • Table 17 Global Self-service Technology Market Outlook, By Retail (2021-2030) ($MN)
  • Table 18 Global Self-service Technology Market Outlook, By Travel and Tourism (2021-2030) ($MN)
  • Table 19 Global Self-service Technology Market Outlook, By Other End Users (2021-2030) ($MN)
  • Table 20 North America Self-service Technology Market Outlook, By Country (2021-2030) ($MN)
  • Table 21 North America Self-service Technology Market Outlook, By Type (2021-2030) ($MN)
  • Table 22 North America Self-service Technology Market Outlook, By Kiosks (2021-2030) ($MN)
  • Table 23 North America Self-service Technology Market Outlook, By ATM (Automated Teller Machines) (2021-2030) ($MN)
  • Table 24 North America Self-service Technology Market Outlook, By Vending Machines (2021-2030) ($MN)
  • Table 25 North America Self-service Technology Market Outlook, By Other Types (2021-2030) ($MN)
  • Table 26 North America Self-service Technology Market Outlook, By Component (2021-2030) ($MN)
  • Table 27 North America Self-service Technology Market Outlook, By Hardware (2021-2030) ($MN)
  • Table 28 North America Self-service Technology Market Outlook, By Software (2021-2030) ($MN)
  • Table 29 North America Self-service Technology Market Outlook, By Services (2021-2030) ($MN)
  • Table 30 North America Self-service Technology Market Outlook, By End User (2021-2030) ($MN)
  • Table 31 North America Self-service Technology Market Outlook, By BFSI (Banking, Financial Services and Insurance) (2021-2030) ($MN)
  • Table 32 North America Self-service Technology Market Outlook, By Education (2021-2030) ($MN)
  • Table 33 North America Self-service Technology Market Outlook, By Healthcare (2021-2030) ($MN)
  • Table 34 North America Self-service Technology Market Outlook, By Manufacturing (2021-2030) ($MN)
  • Table 35 North America Self-service Technology Market Outlook, By Offices (2021-2030) ($MN)
  • Table 36 North America Self-service Technology Market Outlook, By Retail (2021-2030) ($MN)
  • Table 37 North America Self-service Technology Market Outlook, By Travel and Tourism (2021-2030) ($MN)
  • Table 38 North America Self-service Technology Market Outlook, By Other End Users (2021-2030) ($MN)
  • Table 39 Europe Self-service Technology Market Outlook, By Country (2021-2030) ($MN)
  • Table 40 Europe Self-service Technology Market Outlook, By Type (2021-2030) ($MN)
  • Table 41 Europe Self-service Technology Market Outlook, By Kiosks (2021-2030) ($MN)
  • Table 42 Europe Self-service Technology Market Outlook, By ATM (Automated Teller Machines) (2021-2030) ($MN)
  • Table 43 Europe Self-service Technology Market Outlook, By Vending Machines (2021-2030) ($MN)
  • Table 44 Europe Self-service Technology Market Outlook, By Other Types (2021-2030) ($MN)
  • Table 45 Europe Self-service Technology Market Outlook, By Component (2021-2030) ($MN)
  • Table 46 Europe Self-service Technology Market Outlook, By Hardware (2021-2030) ($MN)
  • Table 47 Europe Self-service Technology Market Outlook, By Software (2021-2030) ($MN)
  • Table 48 Europe Self-service Technology Market Outlook, By Services (2021-2030) ($MN)
  • Table 49 Europe Self-service Technology Market Outlook, By End User (2021-2030) ($MN)
  • Table 50 Europe Self-service Technology Market Outlook, By BFSI (Banking, Financial Services and Insurance) (2021-2030) ($MN)
  • Table 51 Europe Self-service Technology Market Outlook, By Education (2021-2030) ($MN)
  • Table 52 Europe Self-service Technology Market Outlook, By Healthcare (2021-2030) ($MN)
  • Table 53 Europe Self-service Technology Market Outlook, By Manufacturing (2021-2030) ($MN)
  • Table 54 Europe Self-service Technology Market Outlook, By Offices (2021-2030) ($MN)
  • Table 55 Europe Self-service Technology Market Outlook, By Retail (2021-2030) ($MN)
  • Table 56 Europe Self-service Technology Market Outlook, By Travel and Tourism (2021-2030) ($MN)
  • Table 57 Europe Self-service Technology Market Outlook, By Other End Users (2021-2030) ($MN)
  • Table 58 Asia Pacific Self-service Technology Market Outlook, By Country (2021-2030) ($MN)
  • Table 59 Asia Pacific Self-service Technology Market Outlook, By Type (2021-2030) ($MN)
  • Table 60 Asia Pacific Self-service Technology Market Outlook, By Kiosks (2021-2030) ($MN)
  • Table 61 Asia Pacific Self-service Technology Market Outlook, By ATM (Automated Teller Machines) (2021-2030) ($MN)
  • Table 62 Asia Pacific Self-service Technology Market Outlook, By Vending Machines (2021-2030) ($MN)
  • Table 63 Asia Pacific Self-service Technology Market Outlook, By Other Types (2021-2030) ($MN)
  • Table 64 Asia Pacific Self-service Technology Market Outlook, By Component (2021-2030) ($MN)
  • Table 65 Asia Pacific Self-service Technology Market Outlook, By Hardware (2021-2030) ($MN)
  • Table 66 Asia Pacific Self-service Technology Market Outlook, By Software (2021-2030) ($MN)
  • Table 67 Asia Pacific Self-service Technology Market Outlook, By Services (2021-2030) ($MN)
  • Table 68 Asia Pacific Self-service Technology Market Outlook, By End User (2021-2030) ($MN)
  • Table 69 Asia Pacific Self-service Technology Market Outlook, By BFSI (Banking, Financial Services and Insurance) (2021-2030) ($MN)
  • Table 70 Asia Pacific Self-service Technology Market Outlook, By Education (2021-2030) ($MN)
  • Table 71 Asia Pacific Self-service Technology Market Outlook, By Healthcare (2021-2030) ($MN)
  • Table 72 Asia Pacific Self-service Technology Market Outlook, By Manufacturing (2021-2030) ($MN)
  • Table 73 Asia Pacific Self-service Technology Market Outlook, By Offices (2021-2030) ($MN)
  • Table 74 Asia Pacific Self-service Technology Market Outlook, By Retail (2021-2030) ($MN)
  • Table 75 Asia Pacific Self-service Technology Market Outlook, By Travel and Tourism (2021-2030) ($MN)
  • Table 76 Asia Pacific Self-service Technology Market Outlook, By Other End Users (2021-2030) ($MN)
  • Table 77 South America Self-service Technology Market Outlook, By Country (2021-2030) ($MN)
  • Table 78 South America Self-service Technology Market Outlook, By Type (2021-2030) ($MN)
  • Table 79 South America Self-service Technology Market Outlook, By Kiosks (2021-2030) ($MN)
  • Table 80 South America Self-service Technology Market Outlook, By ATM (Automated Teller Machines) (2021-2030) ($MN)
  • Table 81 South America Self-service Technology Market Outlook, By Vending Machines (2021-2030) ($MN)
  • Table 82 South America Self-service Technology Market Outlook, By Other Types (2021-2030) ($MN)
  • Table 83 South America Self-service Technology Market Outlook, By Component (2021-2030) ($MN)
  • Table 84 South America Self-service Technology Market Outlook, By Hardware (2021-2030) ($MN)
  • Table 85 South America Self-service Technology Market Outlook, By Software (2021-2030) ($MN)
  • Table 86 South America Self-service Technology Market Outlook, By Services (2021-2030) ($MN)
  • Table 87 South America Self-service Technology Market Outlook, By End User (2021-2030) ($MN)
  • Table 88 South America Self-service Technology Market Outlook, By BFSI (Banking, Financial Services and Insurance) (2021-2030) ($MN)
  • Table 89 South America Self-service Technology Market Outlook, By Education (2021-2030) ($MN)
  • Table 90 South America Self-service Technology Market Outlook, By Healthcare (2021-2030) ($MN)
  • Table 91 South America Self-service Technology Market Outlook, By Manufacturing (2021-2030) ($MN)
  • Table 92 South America Self-service Technology Market Outlook, By Offices (2021-2030) ($MN)
  • Table 93 South America Self-service Technology Market Outlook, By Retail (2021-2030) ($MN)
  • Table 94 South America Self-service Technology Market Outlook, By Travel and Tourism (2021-2030) ($MN)
  • Table 95 South America Self-service Technology Market Outlook, By Other End Users (2021-2030) ($MN)
  • Table 96 Middle East & Africa Self-service Technology Market Outlook, By Country (2021-2030) ($MN)
  • Table 97 Middle East & Africa Self-service Technology Market Outlook, By Type (2021-2030) ($MN)
  • Table 98 Middle East & Africa Self-service Technology Market Outlook, By Kiosks (2021-2030) ($MN)
  • Table 99 Middle East & Africa Self-service Technology Market Outlook, By ATM (Automated Teller Machines) (2021-2030) ($MN)
  • Table 100 Middle East & Africa Self-service Technology Market Outlook, By Vending Machines (2021-2030) ($MN)
  • Table 101 Middle East & Africa Self-service Technology Market Outlook, By Other Types (2021-2030) ($MN)
  • Table 102 Middle East & Africa Self-service Technology Market Outlook, By Component (2021-2030) ($MN)
  • Table 103 Middle East & Africa Self-service Technology Market Outlook, By Hardware (2021-2030) ($MN)
  • Table 104 Middle East & Africa Self-service Technology Market Outlook, By Software (2021-2030) ($MN)
  • Table 105 Middle East & Africa Self-service Technology Market Outlook, By Services (2021-2030) ($MN)
  • Table 106 Middle East & Africa Self-service Technology Market Outlook, By End User (2021-2030) ($MN)
  • Table 107 Middle East & Africa Self-service Technology Market Outlook, By BFSI (Banking, Financial Services and Insurance) (2021-2030) ($MN)
  • Table 108 Middle East & Africa Self-service Technology Market Outlook, By Education (2021-2030) ($MN)
  • Table 109 Middle East & Africa Self-service Technology Market Outlook, By Healthcare (2021-2030) ($MN)
  • Table 110 Middle East & Africa Self-service Technology Market Outlook, By Manufacturing (2021-2030) ($MN)
  • Table 111 Middle East & Africa Self-service Technology Market Outlook, By Offices (2021-2030) ($MN)
  • Table 112 Middle East & Africa Self-service Technology Market Outlook, By Retail (2021-2030) ($MN)
  • Table 113 Middle East & Africa Self-service Technology Market Outlook, By Travel and Tourism (2021-2030) ($MN)
  • Table 114 Middle East & Africa Self-service Technology Market Outlook, By Other End Users (2021-2030) ($MN)
目次
Product Code: SMRC25865

According to Stratistics MRC, the Global Self-service Technology Market is accounted for $39.40 billion in 2023 and is expected to reach $110.03 billion by 2030 growing at a CAGR of 15.8% during the forecast period. Self-service technology encompasses a range of interactive solutions designed to empower users with control over various processes without direct human assistance. From interactive kiosks and automated teller machines (ATMs) to self-checkout systems and digital signage, these technologies streamline operations, enhance convenience, and improve customer experiences across industries such as retail, banking and healthcare.

According to a PYMTS poll, self-service checkouts are used by 34.7% of retail shoppers because they have fewer line-ups and 49.4% do so because the process is quicker.

Market Dynamics:

Driver:

Consumer demand for convenience

Consumer demand for convenience is a primary driver for the self-service technology market. Modern consumers value quick and efficient service delivery, which self-service technologies such as kiosks, ATMs, and vending machines provide. These technologies enable users to perform various transactions and access services without the need for direct human assistance, reducing wait times and improving the overall customer experience. This convenience is particularly appealing in fast-paced environments and is a key factor in the adoption of self-service solutions, which is fueling market growth.

Restraint:

Technological obsolescence

The rapid pace of technological advancements means that self-service solutions can quickly become outdated, requiring frequent updates and replacements. This continuous need for modernization results in higher costs for businesses and can be a barrier to entry for smaller players. Additionally, the reluctance to invest in new technologies due to the fear of them becoming obsolete can hinder market growth.

Opportunity:

Expansion in emerging markets

Expansion in emerging markets presents a substantial opportunity for the self-service technology market. As economies in regions such as Asia-Pacific, Latin America, and Africa grow, there is an increasing demand for automated services. The rising middle class, urbanization, and digitalization in these areas are contributing to the adoption of self-service technologies. Moreover, the untapped potential in these markets offers significant room for growth as businesses seek to cater to a new customer base.

Threat:

Security concerns

Security concerns are a major threat to the self-service technology market. As these technologies often handle sensitive information and transactions, they are targets for fraud and cyberattacks. Ensuring the security and privacy of user data is paramount, and any breaches can lead to a loss of consumer trust and potential legal repercussions that will hinder market growth.

Covid-19 Impact:

The COVID-19 pandemic has accelerated the adoption of self-service technologies as businesses and consumers seek contactless interactions. The emphasis on minimizing physical contact to reduce virus transmission has led to increased reliance on self-service solutions across various sectors, including retail, banking, and healthcare. This shift is likely to have a lasting impact on market dynamics, reinforcing the trend towards automation and self-service.

The ATM (Automated Teller Machines) segment is expected to be the largest during the forecast period

The ATM (Automated Teller Machines) segment is expected to be the largest during the forecast period. ATMs are an essential component of the banking infrastructure, providing customers with 24/7 access to cash and other financial services. Despite the growth of digital banking, the need for physical currency remains, especially in underbanked regions. Additionally, the widespread use and necessity of ATMs in daily financial transactions ensure their continued dominance in the market.

The software segment is expected to have the highest CAGR during the forecast period

The software segment is expected to have the highest CAGR during the forecast period. Software is integral to the functionality of self-service technologies, enabling user interaction, transaction processing, and remote monitoring. As these technologies become more sophisticated, the demand for advanced software solutions that offer enhanced features, such as personalization, analytics, and integration with other digital systems, is expected to grow rapidly. Such aspects are fueling segment growth.

Region with largest share:

Over the forecast period, North America is poised to dominate the self-service technology market. The region's large share can be attributed to the high penetration of self-service technologies, the presence of leading market players, and the consumer preference for automated services. Additionally, the established financial and retail sectors in North America have been early adopters of self-service solutions, further solidifying the region's market leadership.

Region with highest CAGR:

During the forecast period, the Asia Pacific region is expected to experience rapid expansion in the self-service technology market. Factors contributing to this growth include the region's large population, rising urbanization, and increasing disposable incomes. Additionally, the growing adoption of digital technologies, coupled with the expansion of the retail and banking sectors in countries like China, India, and Southeast Asian nations, is fueling the demand for self-service solutions. The region's focus on enhancing customer experiences and operational efficiencies will further drive the adoption of self-service technologies across various industries.

Key players in the market

Some of the key players in Self-service Technology Market include Advanced Kiosks, Advantech Co., Limited, Applova Inc, Azkoyen Group, Crane Co., Diebold Nixdorf, Fastcorp Vending LLC, Frank Mayer & Associates, Inc., Fujitsu Limited, Glory Ltd, HESS Cash Systems GmbH, Hyosung TNS Inc., IBM Corporation, Kiosk Information Systems, Inc., Maas International, NCR Voyix Corporation, Solvpath, The Wonderful Company and Toshiba Tec Corporation.

Key Developments:

In May 2023, Applova Inc., a Silicon Valley-based technology company announced a partnership with Samsung to launch a self-service kiosk for restaurants. These kiosks offers contactless ordering and payment, helping restaurants streamline operations, increase sales, and boost profits.

In May 2022, the U.S.-based companies, Solvpath LLC., a self-service customer support company, and sticky.io, a subscription management and recurring billing platform provider announced collaboration. Through this collaboration both companies aim to help e-commerce merchants quickly resolve customer support inquiries using intelligent self-service methods.

Types Covered:

  • Kiosks
  • ATM (Automated Teller Machines)
  • Vending Machines
  • Other Types

Components Covered:

  • Hardware
  • Software
  • Services

End Users Covered:

  • BFSI (Banking, Financial Services and Insurance)
  • Education
  • Healthcare
  • Manufacturing
  • Offices
  • Retail
  • Travel and Tourism
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2021, 2022, 2023, 2026, and 2030
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 End User Analysis
  • 3.7 Emerging Markets
  • 3.8 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Self-service Technology Market, By Type

  • 5.1 Introduction
  • 5.2 Kiosks
  • 5.3 ATM (Automated Teller Machines)
  • 5.4 Vending Machines
  • 5.5 Other Types

6 Global Self-service Technology Market, By Component

  • 6.1 Introduction
  • 6.2 Hardware
  • 6.3 Software
  • 6.4 Services

7 Global Self-service Technology Market, By End User

  • 7.1 Introduction
  • 7.2 BFSI (Banking, Financial Services and Insurance)
  • 7.3 Education
  • 7.4 Healthcare
  • 7.5 Manufacturing
  • 7.6 Offices
  • 7.7 Retail
  • 7.8 Travel and Tourism
  • 7.9 Other End Users

8 Global Self-service Technology Market, By Geography

  • 8.1 Introduction
  • 8.2 North America
    • 8.2.1 US
    • 8.2.2 Canada
    • 8.2.3 Mexico
  • 8.3 Europe
    • 8.3.1 Germany
    • 8.3.2 UK
    • 8.3.3 Italy
    • 8.3.4 France
    • 8.3.5 Spain
    • 8.3.6 Rest of Europe
  • 8.4 Asia Pacific
    • 8.4.1 Japan
    • 8.4.2 China
    • 8.4.3 India
    • 8.4.4 Australia
    • 8.4.5 New Zealand
    • 8.4.6 South Korea
    • 8.4.7 Rest of Asia Pacific
  • 8.5 South America
    • 8.5.1 Argentina
    • 8.5.2 Brazil
    • 8.5.3 Chile
    • 8.5.4 Rest of South America
  • 8.6 Middle East & Africa
    • 8.6.1 Saudi Arabia
    • 8.6.2 UAE
    • 8.6.3 Qatar
    • 8.6.4 South Africa
    • 8.6.5 Rest of Middle East & Africa

9 Key Developments

  • 9.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 9.2 Acquisitions & Mergers
  • 9.3 New Product Launch
  • 9.4 Expansions
  • 9.5 Other Key Strategies

10 Company Profiling

  • 10.1 Advanced Kiosks
  • 10.2 Advantech Co., Limited
  • 10.3 Applova Inc
  • 10.4 Azkoyen Group
  • 10.5 Crane Co.
  • 10.6 Diebold Nixdorf
  • 10.7 Fastcorp Vending LLC
  • 10.8 Frank Mayer & Associates, Inc.
  • 10.9 Fujitsu Limited
  • 10.10 Glory Ltd
  • 10.11 HESS Cash Systems GmbH
  • 10.12 Hyosung TNS Inc.
  • 10.13 IBM Corporation
  • 10.14 Kiosk Information Systems, Inc.
  • 10.15 Maas International
  • 10.16 NCR Voyix Corporation
  • 10.17 Solvpath
  • 10.18 The Wonderful Company
  • 10.19 Toshiba Tec Corporation