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セルフサービス技術の市場規模、シェア、動向分析レポート：製品タイプ別、用途別、地域別、セグメント別予測、2023年～2030年

Self-service Technology Market Size, Share & Trends Analysis Report By Product Type (ATM, Kiosks, Vending Machines), By Application (Retail, QSR, Banking, Healthcare), By Region, And Segment Forecasts, 2023 - 2030
出版日: | 発行: Grand View Research | ページ情報: 英文 90 Pages | 納期: 2～10営業日

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セルフサービス技術の市場規模、シェア、動向分析レポート：製品タイプ別、用途別、地域別、セグメント別予測、2023年～2030年
出版日: 2023年11月09日
発行: Grand View Research
ページ情報: 英文 90 Pages
納期: 2～10営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

セルフサービス技術市場の成長と動向：

Grand View Research, Inc.の最新調査によると、世界のセルフサービス技術市場規模は、2023年から2030年にかけてCAGR13.8を記録し、2030年には922億4,000万米ドルに達すると予測されています。

同市場は、同技術が顧客と企業の双方に提供する数多くの利点により、著しいペースで成長する見通しです。組織は、サービス交換を強化するための方策として、ますますこのような技術を採用しています。レストランから銀行、空港からホテルに至るまで、セルフサービス技術の利用は、顧客との個人的なサービス交流を浸透させるため、顧客満足度を高めています。請求書の発行、取引、食事の注文、行列での待ち時間といったプロセスにおいて、テクノロジーは人間同士のやりとりに取って代わっています。セルフサービス技術が提供するこうした利点の増加は、市場全体を牽引すると予想されます。

セルフサービス・チェックアウト・システムは、銀行サービスへの容易なアクセスを提供する主要チャネルとなっています。世界中で現金または紙ベースの取引に対する需要が続いているため、ATMや現金自動預け払いシステムの需要が一貫して高まっています。デジタル決済の台頭により現金決済の普及率は変化しているもの、ATMでの引き出しや現金の需要は、さまざまな新興経済国で依然として根強いです。英国のセキュリティサービス会社G4S plcが2018年に発表したWorld Cash Reportによると、欧州全体の現金取引の成長率はプラスでした。さらに同レポートは、大半の国がATMと現金引き出しに対する一定の需要を表明していることも強調しています。このように、ATMのようなセルフサービス技術の必要性は、24時間365日体制で充実したサービスを提供するための主要なチャネルであり続けています。

さらに、小売業界におけるデジタルトランスフォーメーションの動向も、市場成長の重要な要因となっています。顧客行動の急激な変化と消費者の期待の高まりにより、小売業者は店舗での購買プロセス全体を通じて顧客満足を提供するための先進技術の導入を余儀なくされています。さらに、eコマースの普及に伴い、小売業の店舗内変革が生き残りのための重要な要因となっています。小売企業は、セルフサービス技術を独自の販売提案（USP）として活用し、顧客が店内での買い物体験を自由に選択できるようにしています。Albertsons社やMacy's社などの大手小売企業は、こうしたテクノロジーを試験的に導入し、店舗内での顧客体験を向上させています。

セルフサービス技術市場レポートハイライト

  • ATM分野は2019年に最大の市場シェアを占めたが、これは新興経済諸国全体で現金取引の需要が続いているためです。
  • 自動販売機製品タイプは、企業部門やQSRでの需要の高まりにより、予測期間中に最も急成長するセグメントとして浮上する見込みです。
  • 2022年のセルフサービス技術市場の売上高シェアは33.2%で、小売部門が支配的でした。この背景には、小売業の店舗内変革の進展と、パーソナライズされた顧客体験を提供する必要性があります。
  • アジア太平洋は、2019年に最大の収益シェアを占め、旅行、小売、その他の商業アプリケーションの間でATM、モバイルATM、セルフチェックアウトキオスク、自動販売機の導入が増加しているため、予測期間中に最も速いCAGRを記録すると予測されています。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 セルフサービス技術市場の変数、動向、範囲

  • 市場系統の見通し
  • 業界のバリューチェーン分析
  • 市場力学
    • 市場促進要因分析
    • 市場抑制要因分析
    • 市場機会分析
  • セルフサービスのテクノロジー市場分析ツール
    • 業界分析- ポーターのファイブフォース分析
    • PESTEL分析

第4章 セルフサービス技術：製品タイプの推定・動向分析

  • セルフサービス技術市場：重要なポイント
  • セルフサービス技術市場：動向と市場シェア分析、2022年と2030年
  • 自動販売機
  • ATM
  • キオスク

第5章 セルフサービス技術：用途の推定・動向分析

  • セルフサービス技術市場：重要なポイント
  • セルフサービス技術市場：動向と市場シェア分析、2022年と2030年
  • 小売り
  • QSR
  • 銀行業
  • 旅行と観光
  • ヘルスケア
  • その他

第6章 セルフサービス技術市場：地域推定・動向分析

  • 地域別の見通し
  • 地域別のセルフサービス技術市場：重要なポイント
  • 北米
    • 北米市場推計・予測、2017年から2030年まで
    • 米国
    • カナダ
  • 欧州
    • 欧州市場推計・予測、2017年から2030年まで
    • 英国
    • ドイツ
    • フランス
  • アジア太平洋地域
    • アジア太平洋市場推計・予測、2017年から2030年まで
    • 日本
    • 中国
    • インド
    • オーストラリア
    • 韓国
  • ラテンアメリカ
    • ラテンアメリカ市場推計・予測、2017年から2030年まで
    • ブラジル
    • メキシコ
  • 中東・アフリカ
    • MEA市場推計・予測、2017年から2030年まで
    • サウジアラビア
    • 南アフリカ
    • アラブ首長国連邦

第7章 競合情勢

  • 主要市場参入企業による最近の動向と影響分析
  • 市場参入企業の分類
    • AZKOYEN, S.A.
    • AG HYOSUNG TNS
    • KIOSK Information Systems.
    • HESS Cash Systems
    • Crane Company
    • Toshiba Tec Corporation.
    • Fastcorp Vending LLC
図表

List of Tables

  • Table 1 List of abbreviation
  • Table 2 North America self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 3 North America self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 4 North America self-service technology market, by region, 2017 to 2030 (USD Million)
  • Table 5 U.S. self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 6 U.S. self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 7 Canada self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 8 Canada self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 9 Europe self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 10 Europe self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 11 Europe self-service technology market, by region, 2017 to 2030 (USD Million)
  • Table 12 Germany self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 13 Germany self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 14 UK self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 15 UK self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 16 France self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 17 France self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 18 Asia Pacific self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 19 Asia Pacific self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 20 Asia Pacific self-service technology market, by region, 2017 to 2030 (USD Million)
  • Table 21 China self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 22 China self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 23 Japan self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 24 Japan self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 25 India self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 26 India self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 27 Australia self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 28 Australia self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 29 South Korea self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 30 South Korea self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 31 Latin America self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 32 Latin America self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 33 Latin America self-service technology market, by region, 2017 to 2030 (USD Million)
  • Table 34 Brazil self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 35 Brazil self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 36 Mexico self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 37 Mexico self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 38 Middle East and Africa self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 39 Middle East and Africa self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 40 Middle East and Africa self-service technology market, by region, 2017 to 2030 (USD Million)
  • Table 41 South Africa self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 42 South Africa self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 43 Saudi Arabia self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 44 Saudi Arabia self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 45 UAE self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 46 UAE self-service technology market, by application, 2017 - 2030 (USD Million)

List of Figures

  • Fig. 1 Market research process
  • Fig. 2 Data triangulation techniques
  • Fig. 3 Primary research pattern
  • Fig. 4 Market research approaches
  • Fig. 5 Value-chain-based sizing & forecasting
  • Fig. 6 QFD modeling for market share assessment
  • Fig. 7 Market formulation & validation
  • Fig. 8 Self-service technology: Market outlook
  • Fig. 9 Self-service technology: Competitive insights
  • Fig. 10 Parent market outlook
  • Fig. 11 Related/ancillary market outlook
  • Fig. 12 Penetration and growth prospect mapping
  • Fig. 13 Industry value chain analysis
  • Fig. 14 Self-service technology market driver impact
  • Fig. 15 Self-service technology market restraint impact
  • Fig. 16 Self-service technology market strategic initiatives analysis
  • Fig. 17 Self-service technology market: Product type movement analysis
  • Fig. 18 Self-service technology market: Product type outlook and key takeaways
  • Fig. 19 Vending machine market estimates and forecasts, 2017 - 2030
  • Fig. 20 ATM market estimates and forecasts, 2017 - 2030
  • Fig. 21 Kiosks market estimates and forecasts, 2017 - 2030
  • Fig. 22 Self-service technology market: Application movement analysis
  • Fig. 23 Self-service technology market: Application outlook and key takeaways
  • Fig. 24 Retail market estimates and forecasts, 2017 - 2030
  • Fig. 25 QSR delivery market estimates and forecasts, 2017 - 2030
  • Fig. 26 Banking market estimates and forecasts, 2017 - 2030
  • Fig. 27 Travel & tourism market estimates and forecasts, 2017 - 2030
  • Fig. 28 Healthcare market estimates and forecasts, 2017 - 2030
  • Fig. 29 Others market estimates and forecasts, 2017 - 2030
  • Fig. 30 Global self-service technology market: Regional movement analysis
  • Fig. 31 Global self-service technology market: Regional outlook and key takeaways
  • Fig. 32 North America market estimates and forecasts, 2017 - 2030
  • Fig. 33 U.S. market estimates and forecasts, 2017 - 2030
  • Fig. 34 Canada market estimates and forecasts, 2017 - 2030
  • Fig. 35 Europe market estimates and forecasts, 2017 - 2030
  • Fig. 36 UK market estimates and forecasts, 2017 - 2030
  • Fig. 37 Germany market estimates and forecasts, 2017 - 2030
  • Fig. 38 France market estimates and forecasts, 2017 - 2030
  • Fig. 39 Asia Pacific market estimates and forecasts, 2017 - 2030
  • Fig. 40 Japan market estimates and forecasts, 2017 - 2030
  • Fig. 41 China market estimates and forecasts, 2017 - 2030
  • Fig. 42 India market estimates and forecasts, 2017 - 2030
  • Fig. 43 Australia market estimates and forecasts, 2017 - 2030
  • Fig. 44 South Korea market estimates and forecasts, 2017 - 2030
  • Fig. 45 Latin America market estimates and forecasts, 2017 - 2030
  • Fig. 46 Brazil market estimates and forecasts, 2017 - 2030
  • Fig. 47 Mexico market estimates and forecasts, 2017 - 2030
  • Fig. 48 Middle East and Africa market estimates and forecasts, 2017 - 2030
  • Fig. 49 Saudi Arabia market estimates and forecasts, 2017 - 2030
  • Fig. 50 South Africa market estimates and forecasts, 2017 - 2030
  • Fig. 51 UAE market estimates and forecasts, 2017 - 2030
目次
Product Code: 978-1-68038-649-3

Self-service Technology Market Growth & Trends:

The global self-service technology market size is expected to reach USD 92.24 billion by 2030, registering a compound annual growth rate (CAGR) of 13.8 from 2023 to 2030, according to the new study conducted by Grand View Research, Inc. The market is poised to grow at a significant pace owing to the numerous benefits offered by the technology for both the customers and businesses. Organizations are increasingly adopting such technologies as a measure to enhance their service exchanges. From restaurants to banks and airports to hotels, the usage of self-service technology has increased the customer satisfaction as it infuses personal service interaction with the customers. The technology has replaced human interaction in the process of billing statements, transactions, ordering food, and waiting in queues. These increasing benefits offered by the self-service technologies are anticipated to drive the overall market.

The self-service checkout systems have become the primary channel to provide easy access to banking services. The continued demand for cash or paper-based transactions across the globe has consistently driven the demand for ATM and cash dispensing systems. Although the rise in digital mode of transactions has varied the prevalence of cash payments, the demand for ATM withdrawals and cash remains prevalent across various emerging economies. According to the World Cash Report published in 2018 by G4S plc, a U.K. based security service company, the overall growth rate of cash transactions across Europe was positive. Furthermore, the report also highlighted that majority of the countries had expressed constant demand for ATMs and cash withdrawals. Thus, the need for self-service technology such as ATM remains the primary channel for providing enhanced service 24*7.

Furthermore, the growing trend of digital transformation in retail industry is another critical factor responsible for market growth. The radical shift in customer behavior and increasing consumer expectations have forced retailers to embrace advanced technologies to provide customer satisfaction throughout their in-store buying process. Furthermore, with the increasing popularity of e-commerce, the retail in-store transformation has been a critical factor for their survival. Retailers are using self-servicing technologies as their Unique Selling Proposition (USP) to allow customers free of space to select their in-store shopping experience. Major retailers such as Albertsons and Macy's are piloting such technologies to improve their in-store customer experience.

Self-service Technology Market Report Highlights:

  • The ATM segment accounted for the largest market share in 2019 and owing to the continued demand for cash transactions across developing economies
  • The vending machine product type is expected to emerge as the fastest growing segment over the forecast period, owing to its rising demand across corporate sector and QSRs
  • The retail segment dominated the self-service technology market market with a revenue share of 33.2% in 2022. This can be attributed to the growing retail in-store transformation and the need to provide personalized customer experience
  • Asia Pacific accounted for the largest revenue share in 2019 and is expected to register the fastest CAGR over the forecast period owing to the rise in deployments of ATMs, mobile ATMs, self-checkout kiosks, and vending machines among travel, retail, and other commercial applications

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation & Scope
    • 1.1.1. Product Type
    • 1.1.2. Application
    • 1.1.3. Regional scope
    • 1.1.4. Estimates and forecast timeline
  • 1.2. Research Methodology
  • 1.3. Information Procurement
    • 1.3.1. Purchased database
    • 1.3.2. GVR's internal database
    • 1.3.3. Secondary sources
    • 1.3.4. Primary research
    • 1.3.5. Details of primary research
  • 1.4. Information or Data Analysis
  • 1.5. Market Formulation & Validation
  • 1.6. Model Details
  • 1.7. List of Secondary Sources
  • 1.8. List of Primary Sources
  • 1.9. Objectives

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
    • 2.2.1. Product type outlook
    • 2.2.2. Application outlook
    • 2.2.3. Regional outlook
  • 2.3. Competitive Insights

Chapter 3. Self-service Technology Market Variables, Trends & Scope

  • 3.1. Market Lineage Outlook
  • 3.2. Industry Value Chain Analysis
  • 3.3. Market Dynamics
    • 3.3.1. Market driver analysis
    • 3.3.2. Market restraint analysis
    • 3.3.3. Market opportunity analysis
  • 3.4. Self-service Technology Market Analysis Tools
    • 3.4.1. Industry analysis - Porter's
      • 3.4.1.1. Supplier power
      • 3.4.1.2. Buyer power
      • 3.4.1.3. Substitution threat
      • 3.4.1.4. Threat of new entrant
      • 3.4.1.5. Competitive rivalry
    • 3.4.2. PESTEL analysis
      • 3.4.2.1. Political landscape
      • 3.4.2.2. Technological landscape
      • 3.4.2.3. Economic landscape
      • 3.4.2.4. Social landscape

Chapter 4. Self-service Technology: Product Type Estimates & Trend Analysis

  • 4.1. Self-service Technology Market: Key Takeaways
  • 4.2. Self-service Technology Market: Movement & Market Share Analysis, 2022 & 2030
  • 4.3. Vending Machine
    • 4.3.1. Vending machine market estimates and forecasts, 2017 to 2030 (USD Million)
  • 4.4. ATM
    • 4.4.1. ATM market estimates and forecasts, 2017 to 2030 (USD Million)
  • 4.5. Kiosks
    • 4.5.1. Kiosks market estimates and forecasts, 2017 to 2030 (USD Million)

Chapter 5. Self-service Technology: Application Estimates & Trend Analysis

  • 5.1. Self-service Technology Market: Key Takeaways
  • 5.2. Self-service Technology Market: Movement & Market Share Analysis, 2022 & 2030
  • 5.3. Retail
    • 5.3.1. Retail market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.4. QSR
    • 5.4.1. QSR market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.5. Banking
    • 5.5.1. Banking market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.6. Travel & Tourism
    • 5.6.1. Travel & tourism market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.7. Healthcare
    • 5.7.1. Healthcare market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.8. Others
    • 5.8.1. Other market estimates and forecasts, 2017 to 2030 (USD Million)

Chapter 6. Self-service Technology Market: Regional Estimates & Trend Analysis

  • 6.1. Regional Outlook
  • 6.2. Self-service Technology Market by Region: Key Takeaway
  • 6.3. North America
    • 6.3.1. North America market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.3.2. U.S.
      • 6.3.2.1. U.S. market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.3.3. Canada
      • 6.3.3.1. Canada market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
  • 6.4. Europe
    • 6.4.1. Europe market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.4.2. UK
      • 6.4.2.1. UK market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.4.3. Germany
      • 6.4.3.1. Germany market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.4.4. France
      • 6.4.4.1. France market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
  • 6.5. Asia Pacific
    • 6.5.1. Asia Pacific market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.5.2. Japan
      • 6.5.2.1. Japan market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.5.3. China
      • 6.5.3.1. China market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.5.4. India
      • 6.5.4.1. India market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.5.5. Australia
      • 6.5.5.1. Australia market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.5.6. South Korea
      • 6.5.6.1. South Korea market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
  • 6.6. Latin America
    • 6.6.1. Latin America market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.6.2. Brazil
      • 6.6.2.1. Brazil market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.6.3. Mexico
      • 6.6.3.1. Mexico market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
  • 6.7. MEA
    • 6.7.1. MEA market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.7.2. Saudi Arabia
      • 6.7.2.1. Saudi Arabia market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.7.3. South Africa
      • 6.7.3.1. South Africa market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.7.4. UAE
      • 6.7.4.1. UAE market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)

Chapter 7. Competitive Landscape

  • 7.1. Recent Developments & Impact Analysis, By Key Market Participants
  • 7.2. Market Participant Categorization
    • 7.2.1. AZKOYEN, S.A.
      • 7.2.1.1. Company overview
      • 7.2.1.2. Financial performance
      • 7.2.1.3. Product benchmarking
      • 7.2.1.4. Strategic initiatives
    • 7.2.2. AG HYOSUNG TNS
      • 7.2.2.1. Company overview
      • 7.2.2.2. Financial performance
      • 7.2.2.3. Product benchmarking
      • 7.2.2.4. Strategic initiatives
    • 7.2.3. KIOSK Information Systems.
      • 7.2.3.1. Company overview
      • 7.2.3.2. Financial performance
      • 7.2.3.3. Product benchmarking
      • 7.2.3.4. Strategic initiatives
    • 7.2.4. HESS Cash Systems
      • 7.2.4.1. Company overview
      • 7.2.4.2. Financial performance
      • 7.2.4.3. Product benchmarking
      • 7.2.4.4. Strategic initiatives
    • 7.2.5. Crane Company
      • 7.2.5.1. Company overview
      • 7.2.5.2. Financial performance
      • 7.2.5.3. Product benchmarking
      • 7.2.5.4. Strategic initiatives
    • 7.2.6. Toshiba Tec Corporation.
      • 7.2.6.1. Company overview
      • 7.2.6.2. Financial performance
      • 7.2.6.3. Product benchmarking
      • 7.2.6.4. Strategic initiatives
    • 7.2.7. Fastcorp Vending LLC
      • 7.2.7.1. Company overview
      • 7.2.7.2. Financial performance
      • 7.2.7.3. Product benchmarking
      • 7.2.7.4. Strategic initiatives