セルフサービス技術市場規模：構成、タイプ、エンドユース別＆予測、2024-2032年

セルフサービス技術市場は、便利で効率的な顧客サービスソリューションに対する需要の高まりにより、2024年から2032年にかけて約10％のCAGRを記録すると見られています。

さまざまな業界の企業が、プロセスを合理化し顧客満足度を高めるためにセルフサービスオプションを提供することの重要性を認識しています。これは、迅速でアクセスしやすいサービスを求める消費者の嗜好を進化させ、企業がこれらの期待に応えるためにインタラクティブKiosks、モバイルアプリ、セルフチェックアウトシステムなどの技術に投資することを促しています。

さらに、AI、ML、モノのインターネット（IoT）の出現が、セルフサービス技術市場におけるイノベーションを促進しています。2023年3月、現代企業向けの統合カスタマーエクスペリエンス管理プラットフォームであるSprinklrは、業界をリードするソーシャルメディア管理ソリューションであるSprinklr Socialのセルフサービスバージョンのローンチを発表しました。これらの技術的進歩により、ユーザーにパーソナライズされた体験と予測支援を提供できる、より洗練された直感的なセルフサービスソリューションの開発が可能になります。

セルフサービス技術産業は、構成、タイプ、最終用途、地域によって区分されます。

Kiosks端末分野は、汎用性、アクセシビリティ、幅広い産業や用途に対応する能力により、2024年から2032年にかけて適切な成長を記録すると思われます。Kiosksはユーザーフレンドリーなインターフェースを提供し、顧客が単独で情報にアクセスし、取引を行い、タスクを迅速かつ効率的に完了できるようにします。技術の進歩に伴い、最新のKiosksは現在、タッチスクリーン・ディスプレイ、インタラクティブ・メニュー、統合決済システムなどの機能を組み込んでおり、機能性とユーザー体験をさらに高めています。

企業オフィス分野は、職場の効率と従業員体験を向上させる革新的なソリューションに牽引され、2024年から2032年にかけて力強いCAGRが見込まれます。合理化された業務とセルフサービス機能に対する需要の高まりに伴い、企業オフィスでは、自動訪問者管理システム、従業員チェックイン用のセルフサービス・Kiosks、時間追跡や福利厚生登録などのタスクのためのデジタル人事ポータルなどの技術の採用が増加しています。

北米のセルフサービス技術産業規模は2032年まで顕著な成長を記録すると予想されるが、これは同地域の強固な技術インフラと高いインターネット普及率に起因します。加えて、企業では顧客体験と満足度が重視されているため、進化する消費者の期待に応えるための革新的テクノロジーへの投資が活発化しています。小売、ヘルスケア、銀行などの業界でデジタル化と自動化を促進する規制イニシアチブが、この地域の市場成長をさらに刺激しています。

目次

第1章 調査手法と調査範囲

第2章 エグゼクティブサマリー

第3章 セルフサービス技術業界考察

• エコシステム分析
• ベンダー・マトリックス
• 利益率分析
• テクノロジーとイノベーションの展望
• 特許分析
• 主要ニュースとイニシアチブ
  • パートナーシップ/コラボレーション
  • 合併/買収
  • 投資
  • 製品上市とイノベーション
• 規制状況
• 影響要因
  • 促進要因
    • 技術の進歩
    • 企業のコスト削減
    • 世界化と市場拡大
    • 消費者の技術リテラシーの向上
    • 非接触ソリューション重視の高まり
  • 業界の潜在的リスク＆課題
    • 技術的な不具合と信頼性の問題
    • ユーザーの抵抗と採用課題
• 成長可能性分析
• ポーター分析
• PESTEL分析

第4章 競合情勢

• イントロダクション
• 各社の市場シェア
• 主要市場企業の競合分析
  • Avanti Markets
  • Diebold Nixdorf
  • Elo Touch Solutions
  • Embross
  • GRG Banking
  • Toshiba Tec Corporation.
  • KIOSK Information Systems
• 競合のポジショニング・マトリックス
• 戦略展望マトリックス

第5章 セルフサービス技術市場推計・予測：構成別、2018年～2032年

• 主要動向：構成別
• ハードウェア
• ソフトウェア
• サービス

第6章 セルフサービス技術市場推計・予測：タイプ別、2018年～2032年

• 主要動向：タイプ別
• ATM
• 自動販売機
• Kiosks端末
• その他

第7章 セルフサービス技術市場推計・予測：エンドユーザー別、2018年～2032年

• 主要動向：エンドユーザー別
• 小売
• クイックサービスレストラン
• ホスピタリティ
• ヘルスケア
• 企業オフィス
• 運輸
• BFSI
• その他

第8章 セルフサービス技術市場推計・予測：地域別、2018年～2032年

• 主要動向：地域別
• 北米
  • 米国
  • カナダ
• 欧州
  • 英国
  • ドイツ
  • フランス
  • イタリア
  • スペイン
  • ロシア
  • その他欧州
• アジア太平洋
  • 中国
  • インド
  • 日本
  • 韓国
  • ニュージーランド
  • その他アジア太平洋地域
• ラテンアメリカ
  • ブラジル
  • メキシコ
  • その他ラテンアメリカ
• 中東・アフリカ
  • GCC
  • 南アフリカ
  • その他のMEA

第9章 企業プロファイル

• Avanti Markets
• Diebold Nixdorf
• Elo Touch Solutions
• Embross
• GRG Banking
• Toshiba Tec Corporation.
• KIOSK Information Systems
• Meridian Kiosks
• NCR Corporation
• Olea Kiosks
• Phoenix Kiosk
• RedyRef Interactive Kiosks
• SlabbKiosks
• Source Technologies
• Toshiba Global Commerce Solutions
• Ugenie.io
• Verifone
• Wincor Nixdorf (Now part of Diebold Nixdorf)
• XIPHIAS Software Technologies
• Zebra Technologies

Data Tables

• TABLE 1 Global self-service technology market 360 degree synopsis, 2018-2032
• TABLE 2 Self-service technology market, 2018 - 2023, (USD Million)
• TABLE 3 Self-service technology market, 2024 - 2032, (USD Million)
• TABLE 4 Self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 5 Self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 6 Self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 7 Self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 8 Self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 9 Self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 10 Vendor matrix
• TABLE 11 Patent analysis
• TABLE 12 Industry impact forecast
• TABLE 13 Company market share, 2023
• TABLE 14 Competitive analysis of major market players, 2023
• TABLE 15 Hardware market, 2018 - 2023 (USD Million)
• TABLE 16 Hardware market, 2024 - 2032 (USD Million)
• TABLE 17 Software market, 2018 - 2023 (USD Million)
• TABLE 18 Software market, 2024 - 2032 (USD Million)
• TABLE 19 Services market, 2018 - 2023 (USD Million)
• TABLE 20 Services market, 2024 - 2032 (USD Million)
• TABLE 21 ATM market, 2018 - 2023 (USD Million)
• TABLE 22 ATM market, 2024 - 2032 (USD Million)
• TABLE 23 Vending machine market, 2018 - 2023 (USD Million)
• TABLE 24 Vending machine market, 2024 - 2032 (USD Million)
• TABLE 25 Kiosks market, 2018 - 2023 (USD Million)
• TABLE 26 Kiosks market, 2024 - 2032 (USD Million)
• TABLE 27 Others market, 2018 - 2023 (USD Million)
• TABLE 28 Others market, 2024 - 2032 (USD Million)
• TABLE 29 Retail market, 2018 - 2023 (USD Million)
• TABLE 30 Retail market, 2024 - 2032 (USD Million)
• TABLE 31 Quick service restaurant market, 2018 - 2023 (USD Million)
• TABLE 32 Quick service restaurant market, 2024 - 2032 (USD Million)
• TABLE 33 Hospitality market, 2018 - 2023 (USD Million)
• TABLE 34 Hospitality market, 2024 - 2032 (USD Million)
• TABLE 35 Healthcare market, 2018 - 2023 (USD Million)
• TABLE 36 Healthcare market, 2024 - 2032 (USD Million)
• TABLE 37 Corporate offices market, 2018 - 2023 (USD Million)
• TABLE 38 Corporate offices market, 2024 - 2032 (USD Million)
• TABLE 39 Transportation market, 2018 - 2023 (USD Million)
• TABLE 40 Transportation market, 2024 - 2032 (USD Million)
• TABLE 41 BFSI market, 2018 - 2023 (USD Million)
• TABLE 42 BFSI market, 2024 - 2032 (USD Million)
• TABLE 43 Others market, 2018 - 2023 (USD Million)
• TABLE 44 Others market, 2024 - 2032 (USD Million)
• TABLE 45 North America self-service technology market, 2018 - 2023 (USD Million)
• TABLE 46 North America self-service technology market, 2024 - 2032 (USD Million)
• TABLE 47 North America self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 48 North America self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 49 North America self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 50 North America self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 51 North America self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 52 North America self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 53 U.S. self-service technology market, 2018 - 2023 (USD Million)
• TABLE 54 U.S. self-service technology market, 2024 - 2032 (USD Million)
• TABLE 55 U.S. self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 56 U.S. self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 57 U.S. self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 58 U.S. self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 59 U.S. self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 60 U.S. self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 61 Canada self-service technology market, 2018 - 2023 (USD Million)
• TABLE 62 Canada self-service technology market, 2024 - 2032 (USD Million)
• TABLE 63 Canada self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 64 Canada self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 65 Canada self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 66 Canada self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 67 Canada self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 68 Canada self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 69 Europe self-service technology market, 2018 - 2023 (USD Million)
• TABLE 70 Europe self-service technology market, 2024 - 2032 (USD Million)
• TABLE 71 Europe self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 72 Europe self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 73 Europe self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 74 Europe self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 75 Europe self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 76 Europe self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 77 UK self-service technology market, 2018 - 2023 (USD Million)
• TABLE 78 UK self-service technology market, 2024 - 2032 (USD Million)
• TABLE 79 UK self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 80 UK self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 81 UK self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 82 UK self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 83 UK self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 84 UK self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 85 Germany self-service technology market, 2018 - 2023 (USD Million)
• TABLE 86 Germany self-service technology market, 2024 - 2032 (USD Million)
• TABLE 87 Germany self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 88 Germany self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 89 Germany self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 90 Germany self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 91 Germany self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 92 Germany self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 93 France self-service technology market, 2018 - 2023 (USD Million)
• TABLE 94 France self-service technology market, 2024 - 2032 (USD Million)
• TABLE 95 France self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 96 France self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 97 France self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 98 France self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 99 France self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 100 France self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 101 Italy self-service technology market, 2018 - 2023 (USD Million)
• TABLE 102 Italy self-service technology market, 2024 - 2032 (USD Million)
• TABLE 103 Italy self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 104 Italy self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 105 Italy self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 106 Italy self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 107 Italy self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 108 Italy self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 109 Spain self-service technology market, 2018 - 2023 (USD Million)
• TABLE 110 Spain self-service technology market, 2024 - 2032 (USD Million)
• TABLE 111 Spain self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 112 Spain self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 113 Spain self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 114 Spain self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 115 Spain self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 116 Spain self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 117 Russia self-service technology market, 2018 - 2023 (USD Million)
• TABLE 118 Russia self-service technology market, 2024 - 2032 (USD Million)
• TABLE 119 Russia self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 120 Russia self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 121 Russia self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 122 Russia self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 123 Russia self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 124 Russia self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 125 Rest of Europe self-service technology market, 2018 - 2023 (USD Million)
• TABLE 126 Rest of Europe self-service technology market, 2024 - 2032 (USD Million)
• TABLE 127 Rest of Europe self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 128 Rest of Europe self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 129 Rest of Europe self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 130 Rest of Europe self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 131 Rest of Europe self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 132 Rest of Europe self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 133 Asia-Pacific self-service technology market, 2018 - 2023 (USD Million)
• TABLE 134 Asia-Pacific self-service technology market, 2024 - 2032 (USD Million)
• TABLE 135 Asia-Pacific self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 136 Asia-Pacific self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 137 Asia-Pacific self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 138 Asia-Pacific self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 139 Asia-Pacific self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 140 Asia-Pacific self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 141 China self-service technology market, 2018 - 2023 (USD Million)
• TABLE 142 China self-service technology market, 2024 - 2032 (USD Million)
• TABLE 143 China self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 144 China self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 145 China self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 146 China self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 147 China self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 148 China self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 149 India self-service technology market, 2018 - 2023 (USD Million)
• TABLE 150 India self-service technology market, 2024 - 2032 (USD Million)
• TABLE 151 India self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 152 India self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 153 India self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 154 India self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 155 India self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 156 India self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 157 Japan self-service technology market, 2018 - 2023 (USD Million)
• TABLE 158 Japan self-service technology market, 2024 - 2032 (USD Million)
• TABLE 159 Japan self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 160 Japan self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 161 Japan self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 162 Japan self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 163 Japan self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 164 Japan self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 165 South Korea self-service technology market, 2018 - 2023 (USD Million)
• TABLE 166 South Korea self-service technology market, 2024 - 2032 (USD Million)
• TABLE 167 South Korea self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 168 South Korea self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 169 South Korea self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 170 South Korea self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 171 South Korea self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 172 South Korea self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 173 ANZ self-service technology market, 2018 - 2023 (USD Million)
• TABLE 174 ANZ self-service technology market, 2024 - 2032 (USD Million)
• TABLE 175 ANZ self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 176 ANZ self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 177 ANZ self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 178 ANZ self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 179 ANZ self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 180 ANZ self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 181 Rest of Asia-Pacific self-service technology market, 2018 - 2023 (USD Million)
• TABLE 182 Rest of Asia-Pacific self-service technology market, 2024 - 2032 (USD Million)
• TABLE 183 Rest of Asia-Pacific self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 184 Rest of Asia-Pacific self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 185 Rest of Asia-Pacific self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 186 Rest of Asia-Pacific self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 187 Rest of Asia-Pacific self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 188 Rest of Asia-Pacific self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 189 Latin America self-service technology market, 2018 - 2023 (USD Million)
• TABLE 190 Latin America self-service technology market, 2024 - 2032 (USD Million)
• TABLE 191 Latin America self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 192 Latin America self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 193 Latin America self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 194 Latin America self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 195 Latin America self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 196 Latin America self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 197 Brazil self-service technology market, 2018 - 2023 (USD Million)
• TABLE 198 Brazil self-service technology market, 2024 - 2032 (USD Million)
• TABLE 199 Brazil self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 200 Brazil self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 201 Brazil self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 202 Brazil self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 203 Brazil self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 204 Brazil self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 205 Mexico self-service technology market, 2018 - 2023 (USD Million)
• TABLE 206 Mexico self-service technology market, 2024 - 2032 (USD Million)
• TABLE 207 Mexico self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 208 Mexico self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 209 Mexico self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 210 Mexico self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 211 Mexico self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 212 Mexico self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 213 Rest of Latin America self-service technology market, 2018 - 2023 (USD Million)
• TABLE 214 Rest of Latin America self-service technology market, 2024 - 2032 (USD Million)
• TABLE 215 Rest of Latin America self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 216 Rest of Latin America self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 217 Rest of Latin America self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 218 Rest of Latin America self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 219 Rest of Latin America self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 220 Rest of Latin America self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 221 MEA self-service technology market, 2018 - 2023 (USD Million)
• TABLE 222 MEA self-service technology market, 2024 - 2032 (USD Million)
• TABLE 223 MEA self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 224 MEA self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 225 MEA self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 226 MEA self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 227 MEA self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 228 MEA self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 229 GCC self-service technology market, 2018 - 2023 (USD Million)
• TABLE 230 GCC self-service technology market, 2024 - 2032 (USD Million)
• TABLE 231 GCC self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 232 GCC self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 233 GCC self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 234 GCC self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 235 GCC self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 236 GCC self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 237 South Africa self-service technology market, 2018 - 2023 (USD Million)
• TABLE 238 South Africa self-service technology market, 2024 - 2032 (USD Million)
• TABLE 239 South Africa self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 240 South Africa self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 241 South Africa self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 242 South Africa self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 243 South Africa self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 244 South Africa self-service technology market, by end-use, 2024 - 2032 (USD Million)
• TABLE 245 Rest of MEA self-service technology market, 2018 - 2023 (USD Million)
• TABLE 246 Rest of MEA self-service technology market, 2024 - 2032 (USD Million)
• TABLE 247 Rest of MEA self-service technology market, by component, 2018 - 2023 (USD Million)
• TABLE 248 Rest of MEA self-service technology market, by component, 2024 - 2032 (USD Million)
• TABLE 249 Rest of MEA self-service technology market, by type, 2018 - 2023 (USD Million)
• TABLE 250 Rest of MEA self-service technology market, by type, 2024 - 2032 (USD Million)
• TABLE 251 Rest of MEA self-service technology market, by end-use, 2018 - 2023 (USD Million)
• TABLE 252 Rest of MEA self-service technology market, by end-use, 2024 - 2032 (USD Million)

Charts & Figures

• FIG 1 GMI's report coverage in the global self-service technology market
• FIG 2 Industry segmentation
• FIG 3 Forecast calculation
• FIG 4 Profile break-up of primary respondents
• FIG 5 self-service technology market 360 degree synopsis, 2018 - 2032
• FIG 6 self-service technology market ecosystem analysis
• FIG 7 Profit margin analysis
• FIG 8 Growth potential analysis
• FIG 9 Porter's analysis
• FIG 10 PESTEL analysis
• FIG 11 Competitive analysis of major market players, 2023
• FIG 12 Competitive positioning matrix
• FIG 13 Strategic outlook matrix
• FIG 14 self-service technology market, by component, 2023 & 2032
• FIG 15 self-service technology market, by type, 2023 & 2032
• FIG 16 self-service technology market, by end-use, 2023 & 2032
• FIG 17 SWOT analysis, Avanti Markets
• FIG 18 SWOT analysis, Diebold Nixdorf
• FIG 19 SWOT analysis, Elo Touch Solutions
• FIG 20 SWOT analysis, Embross
• FIG 21 SWOT analysis, RG Banking
• FIG 22 SWOT analysis, Toshiba Tec Corporation.
• FIG 23 SWOT analysis, KIOSK Information Systems
• FIG 24 SWOT analysis, Meridian Kiosks
• FIG 25 SWOT analysis, NCR Corporation
• FIG 26 SWOT analysis, Olea Kiosks
• FIG 27 SWOT analysis, Phoenix Kiosk
• FIG 28 SWOT analysis, RedyRef Interactive Kiosks
• FIG 29 SWOT analysis, SlabbKiosks
• FIG 30 SWOT analysis, Source Technologies
• FIG 31 SWOT analysis, Toshiba Global Commerce Solutions
• FIG 32 SWOT analysis, Ugenie.io
• FIG 33 SWOT analysis, Verifone
• FIG 34 SWOT analysis, Wincor Nixdorf (Now part of Diebold Nixdorf)
• FIG 35 SWOT analysis, XIPHIAS Software Technologies
• FIG 36 SWOT analysis, Zebra Technologies

Self-service Technology Market is set to record around 10% CAGR from 2024 to 2032, owing to the increasing demand for convenient and efficient customer service solutions. Businesses across various industries are recognizing the importance of offering self-service options to streamline processes and enhance customer satisfaction. This evolves consumer preferences for quick and accessible services, encouraging companies to invest in technologies such as interactive kiosks, mobile apps, and self-checkout systems to meet these expectations.

Additionally, emergence of AI, ML, and internet-of-things (IoT) is driving innovations within the self-service technology market. In March 2023, Sprinklr, the unified customer experience management platform for modern enterprises, announced the launch of a self-service version of its industry-leading social media management solution, Sprinklr Social. These technological advancements enable the development of more sophisticated and intuitive self-service solutions capable of delivering personalized experiences and predictive assistance to users.

Self-service technology industry is segmented based on component, type, end-use, and region.

Kiosks segment will record a decent growth between 2024 and 2032, due to the versatility, accessibility, and ability to cater to a wide range of industries and applications. They offer a user-friendly interface that allows customers to independently access information, make transactions, and complete tasks quickly and efficiently. With advancements in technology, modern kiosks now incorporate features such as touchscreen displays, interactive menus, and integrated payment systems, further enhancing their functionality and user experience.

Corporate offices segment is anticipated to witness a strong CAGR throughout 2024-2032, driven by innovative solutions to enhance workplace efficiency and employee experience. With the rising demand for streamlined operations and self-service capabilities, corporate offices are increasingly adopting technologies such as automated visitor management systems, self-service kiosks for employee check-ins, and digital HR portals for tasks like time tracking and benefits enrollment.

North America self-service technology industry size will record a notable growth through 2032, attributed to the region's robust technological infrastructure and high internet penetration rates. Additionally, the strong emphasis on customer experience and satisfaction among businesses incentivizes investments in innovative technologies to meet evolving consumer expectations. The regulatory initiatives promoting digitalization and automation in industries such as retail, healthcare, and banking further stimulate regional market growth.

Table of Contents

Chapter 1 Methodology & Scope

• 1.1 Market scope & definition
• 1.2 Base estimates & calculations
• 1.3 Forecast calculation
• 1.4 Data sources
  • 1.4.1 Primary
  • 1.4.2 Secondary
    • 1.4.2.1 Paid sources
    • 1.4.2.2 Public sources

Chapter 2 Executive Summary

• 2.1 Self-service technology market 360 degree synopsis, 2018 - 2032
• 2.2 Business trends
• 2.3 Regional trends
• 2.4 Component trends
• 2.5 Type trends
• 2.6 End-use trends

Chapter 3 Self-Service Technology Industry Insights

• 3.1 Industry ecosystem analysis
• 3.2 Vendor matrix
• 3.3 Profit margin analysis
• 3.4 Technology & innovation landscape
• 3.5 Patent analysis
• 3.6 Key news and initiatives
  • 3.6.1 Partnership/Collaboration
  • 3.6.2 Merger/Acquisition
  • 3.6.3 Investment
  • 3.6.4 Product launch & innovation
• 3.7 Regulatory landscape
• 3.8 Impact forces
  • 3.8.1 Growth drivers
    • 3.8.1.1 Technological advancements
    • 3.8.1.2 Cost savings for businesses
    • 3.8.1.3 Globalization and market expansion
    • 3.8.1.4 Growing consumer tech literacy
    • 3.8.1.5 Increasing emphasis on contactless solutions
  • 3.8.2 Industry pitfalls & challenges
    • 3.8.2.1 Technical glitches and reliability issues
    • 3.8.2.2 User resistance and adoption challenges
• 3.9 Growth potential analysis
• 3.10 Porter's analysis
• 3.11 PESTEL analysis

Chapter 4 Competitive Landscape, 2023

• 4.1 Introduction
• 4.2 Company market share, 2023
• 4.3 Competitive analysis of major market players, 2023
  • 4.3.1 Avanti Markets
  • 4.3.2 Diebold Nixdorf
  • 4.3.3 Elo Touch Solutions
  • 4.3.4 Embross
  • 4.3.5 GRG Banking
  • 4.3.6 Toshiba Tec Corporation.
  • 4.3.7 KIOSK Information Systems
• 4.4 Competitive positioning matrix, 2023
• 4.5 Strategic outlook matrix, 2023

Chapter 5 Self-Service Technology Market Estimates & Forecast, By Component, 2018 - 2032 (USD Million)

• 5.1 Key trends, by component
• 5.2 Hardware
• 5.3 Software
• 5.4 Services

Chapter 6 Self-Service Technology Market Estimates & Forecast, By Type, 2018 - 2032 (USD Million)

• 6.1 Key trends, by type
• 6.2 ATM
• 6.3 Vending machine
• 6.4 Kiosks
• 6.5 Others

Chapter 7 Self-Service Technology Market Estimates & Forecast, By End-Use, 2018 - 2032 (USD Million)

• 7.1 Key trends, by end-use
• 7.2 Retail
• 7.3 Quick service restaurant
• 7.4 Hospitality
• 7.5 Healthcare
• 7.6 Corporate offices
• 7.7 Transportation
• 7.8 BFSI
• 7.9 Others

Chapter 8 Self-Service Technology Market Estimates & Forecast, By Region, 2018 - 2032 (USD Million)

• 8.1 Key trends, by region
• 8.2 North America
  • 8.2.1 U.S.
  • 8.2.2 Canada
• 8.3 Europe
  • 8.3.1 UK
  • 8.3.2 Germany
  • 8.3.3 France
  • 8.3.4 Italy
  • 8.3.5 Spain
  • 8.3.6 Russia
  • 8.3.7 Rest of Europe
• 8.4 Asia-Pacific
  • 8.4.1 China
  • 8.4.2 India
  • 8.4.3 Japan
  • 8.4.4 South Korea
  • 8.4.5 ANZ
  • 8.4.6 Rest of Asia-Pacific
• 8.5 Latin America
  • 8.5.1 Brazil
  • 8.5.2 Mexico
  • 8.5.3 Rest of Latin America
• 8.6 MEA
  • 8.6.1 GCC
  • 8.6.2 South Africa
  • 8.6.3 Rest of MEA

Chapter 9 Company Profiles (Business Overview, Financial Overview, Product Landscape, Strategic Outlook, SWOT Analysis)

• 9.1 Avanti Markets
• 9.2 Diebold Nixdorf
• 9.3 Elo Touch Solutions
• 9.4 Embross
• 9.5 GRG Banking
• 9.6 Toshiba Tec Corporation.
• 9.7 KIOSK Information Systems
• 9.8 Meridian Kiosks
• 9.9 NCR Corporation
• 9.10 Olea Kiosks
• 9.11 Phoenix Kiosk
• 9.12 RedyRef Interactive Kiosks
• 9.13 SlabbKiosks
• 9.14 Source Technologies
• 9.15 Toshiba Global Commerce Solutions
• 9.16 Ugenie.io
• 9.17 Verifone
• 9.18 Wincor Nixdorf (Now part of Diebold Nixdorf)
• 9.19 XIPHIAS Software Technologies
• 9.20 Zebra Technologies