マルチベンダーサポートサービスの市場規模、シェア、成長分析、サービスタイプ別、業務用途別、組織規模別、業種別、地域別 - 産業予測 2025～2032年

マルチベンダーサポートサービスの世界市場規模は2023年に548億8,000万米ドルとなり、2024年の569億米ドルから2032年には20億4,000万米ドルに成長し、予測期間（2025-2032年）のCAGRは3.7％で成長する見通しです。

世界のマルチベンダーサポートサービス（MVSS）市場は、ハードウェア、ソフトウェア、ネットワークにわたるさまざまなベンダーのソリューションを統合した複雑なITインフラストラクチャをナビゲートする組織によって、大きな成長を遂げています。ハイブリッド環境やマルチクラウド環境へのシフトは、包括的なサービス管理の必要性を高めています。しかし企業は、ベンダーが機密情報を管理しながら厳格な規制を遵守することを保証しなければならないため、データセキュリティとコンプライアンスに関する課題に直面しています。強固なセキュリティ対策と透明性の高いガバナンスを確立することは、MVSSの関係において信頼を醸成する上で極めて重要です。さらに、人工知能と自動化の統合は業界を再構築し、予測分析とパーソナライズされたサポートを通じて効率を高めています。ウィプロのFullStride Cloud AIOpsプラットフォームは、IT運用を合理化し、全体的なマネージドサービスに対する需要の高まりに対応することで、この傾向を体現しています。

目次

イントロダクション

• 調査の目的
• 調査範囲
• 定義

調査手法

• 情報調達
• 二次と一次データの方法
• 市場規模予測
• 市場の前提条件と制限

エグゼクティブサマリー

• 世界市場の見通し
• 供給と需要の動向分析
• セグメント別機会分析

市場力学と見通し

• 市場概要
• 市場規模
• 市場力学
  • 促進要因と機会
  • 抑制要因と課題
• ポーターの分析

主な市場の考察

• 重要成功要因
• 競合の程度
• 主な投資機会
• 市場エコシステム
• 市場の魅力指数（2024年）
• PESTEL分析
• マクロ経済指標
• バリューチェーン分析
• 価格分析

世界のマルチベンダーサポートサービス市場規模：サービスタイプ別 & CAGR（2025-2032）

• 市場概要
• ハードウェアサポートサービス
• ソフトウェアサポートサービス

世界のマルチベンダーサポートサービス市場規模：業務用途別& CAGR（2025-2032）

• 市場概要
• 財務および会計
• 人事
• サプライチェーン
• IT運用
• 営業とマーケティング
• 生産
• その他（調査、開発（R&D）、法務サービス）

世界のマルチベンダーサポートサービス市場規模：組織規模別& CAGR（2025-2032）

• 市場概要
• 中小企業
• 大企業

世界のマルチベンダーサポートサービス市場規模：業界別 & CAGR（2025-2032）

• 市場概要
• 銀行、金融サービス、保険（BFSI）
• ヘルスケア・ライフサイエンス
• 小売・消費財
• 製造業
• 旅行と物流
• 通信・IT
• 政府・防衛
• メディア・エンターテイメント
• エネルギー・公益事業
• その他

世界のマルチベンダーサポートサービス市場規模：地域別& CAGR（2025-2032）

• 北米
  • 米国
  • カナダ
• 欧州
  • ドイツ
  • スペイン
  • フランス
  • 英国
  • イタリア
  • その他欧州地域
• アジア太平洋地域
  • 中国
  • インド
  • 日本
  • 韓国
  • その他アジア太平洋地域
• ラテンアメリカ
  • ブラジル
  • その他ラテンアメリカ地域
• 中東・アフリカ
  • GCC諸国
  • 南アフリカ
  • その他中東・アフリカ

競合情報

• 上位5社の比較
• 主要企業の市場ポジショニング（2024年）
• 主な市場企業が採用した戦略
• 最近の市場動向
• 企業の市場シェア分析（2024年）
• 主要企業の企業プロファイル
  • 企業の詳細
  • 製品ポートフォリオ分析
  • 企業のセグメント別シェア分析
  • 収益の前年比比較（2022-2024年）

主要企業プロファイル

• International Business Machines Corporation（IBM）
• Dell Technologies Inc
• HP Inc.
• Oracle Corporation
• Fujitsu Ltd.
• NEC Corporation
• Cisco Systems, Inc.
• Hitachi, Ltd.
• Lenovo Group Limited
• Hewlett Packard Enterprise Development LP
• Microsoft Corporation
• NetApp, Inc.
• Unisys Corporation
• NortonLifeLock Inc
• Atos SE
• Park Place Technologies
• Evernex
• Curvature
• Computer Data Source（CDS）
• Dynamic Systems, Inc

結論と提言

Global Multi-Vendor Support Services Market size was valued at USD 54.88 Billion in 2023 and is poised to grow from USD 56.90 Billion in 2024 to USD 2.04 Billion by 2032, growing at a CAGR of 3.7% during the forecast period (2025-2032).

The global Multi-Vendor Support Services (MVSS) market is experiencing significant growth, driven by organizations navigating complex IT infrastructures that integrate various vendor solutions across hardware, software, and networking. The shift towards hybrid and multi-cloud environments amplifies the need for comprehensive service management. However, organizations face challenges regarding data security and compliance, as they must ensure vendors adhere to strict regulations while managing sensitive information. Establishing robust security measures and transparent governance is crucial for fostering trust in MVSS relationships. Additionally, the integration of artificial intelligence and automation is reshaping the industry, enhancing efficiency through predictive analytics and personalized support. Wipro's FullStride Cloud AIOps platform exemplifies this trend, streamlining IT operations and aligning with the growing demand for holistic managed services.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Multi-Vendor Support Services market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Multi-Vendor Support Services Market Segments Analysis

Hardware Support Services lead the service type segment because organizations depend heavily on maintenance for their vital complex and aging IT infrastructure. The requirement to support hardware systems through multiple vendors across hybrid operational environments with old and modern technology continues to grow. Organizations select experts to maintain hardware because these professionals operate diverse systems without disruptions which protects businesses from operational threats and system downtime. Hardware Support Services now stands as an essential foundation for the MVSS market.

Driver of the Global Multi-Vendor Support Services Market

The Global Multi-Vendor Support Services market is being driven by the growing trend of organizations embracing multi-cloud architectures, IoT networks, and a variety of vendor technologies, which has led to intricately complex IT environments. In response to these challenges, businesses are actively pursuing multi-vendor support services to simplify their operations, mitigate the complications associated with managing multiple vendors, and ensure seamless interoperability among systems. This increasing complexity underscores the necessity for integrated support, which plays a crucial role in maintaining operational continuity and efficiency, thereby contributing significantly to the expansion of the market.

Restraints in the Global Multi-Vendor Support Services Market

Organizations are becoming more hesitant to share sensitive information with external support vendors, driven by fears of potential data breaches and non-compliance with stringent regulatory requirements. This concern is particularly pronounced in industries such as finance and healthcare, where the risk associated with third-party access to vital systems creates significant apprehension. As a result, enterprises are reluctant to fully engage with multi-vendor support services, which hampers broader market acceptance and growth. The cautious approach of businesses in safeguarding their data continues to act as a notable restraint on the expansion of the global multi-vendor support services market.

Market Trends of the Global Multi-Vendor Support Services Market

The Global Multi-Vendor Support Services (MVSS) market is witnessing a significant trend driven by the integration of artificial intelligence (AI) and automation, which is revolutionizing service delivery. By leveraging AI-driven diagnostics, predictive maintenance, and automated issue resolution, organizations are able to enhance operational efficiency while minimizing downtime. This technological shift enables businesses to better utilize their resources and meet the increasing demand for proactive and data-driven service models. As companies prioritize enhancing customer experiences and operational performance, the MVSS market is poised for robust growth, characterized by improved responsiveness and innovative service offerings that cater to evolving client needs.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis

Global Multi Vendor Support Services Market Size by Service Type & CAGR (2025-2032)

• Market Overview
• Hardware Support Services
• Software Support Services

Global Multi Vendor Support Services Market Size by Business Application & CAGR (2025-2032)

• Market Overview
• Financial and Accounting
• Human Resource
• Supply Chain
• IT Operations
• Sales and Marketing
• Production
• Others (Research and Development [R&D] and legal services)

Global Multi Vendor Support Services Market Size by Organization Size & CAGR (2025-2032)

• Market Overview
• Small and Medium-Sized Enterprises (SMEs)
• Large Enterprises

Global Multi Vendor Support Services Market Size by Vertical & CAGR (2025-2032)

• Market Overview
• Banking, Financial Services, and Insurance (BFSI)
• Healthcare and Life Sciences
• Retail and Consumer goods
• Manufacturing
• Travel and Logistics
• Telecom and IT
• Government and Defense
• Media and Entertainment
• Energy and Utilities
• Others

Global Multi Vendor Support Services Market Size & CAGR (2025-2032)

• North America (By Service Type, By Business Application, By Organization Size, By Vertical)
  • US
  • Canada
• Europe (By Service Type, By Business Application, By Organization Size, By Vertical)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (By Service Type, By Business Application, By Organization Size, By Vertical)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (By Service Type, By Business Application, By Organization Size, By Vertical)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (By Service Type, By Business Application, By Organization Size, By Vertical)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• International Business Machines Corporation (IBM)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Dell Technologies Inc
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HP Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Oracle Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Fujitsu Ltd.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NEC Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco Systems, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Hitachi, Ltd.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Lenovo Group Limited
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Hewlett Packard Enterprise Development LP
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Microsoft Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NetApp, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Unisys Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NortonLifeLock Inc
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Atos SE
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Park Place Technologies
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Evernex
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Curvature
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Computer Data Source (CDS)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Dynamic Systems, Inc
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations