音声会議サービス市場規模、シェア、成長分析、展開モード別、配信タイプ別、企業規模別、産業別、地域別 - 産業予測、2025～2032年

音声会議サービスの世界市場規模は2023年に213億米ドルとなり、予測期間（2025-2032年）のCAGRは4.8%で、2024年の223億2,000万米ドルから2032年には324億8,000万米ドルに成長する見通しです。

2023年10月現在、音声会議が企業やスタッフの効率的な管理に欠かせないものとなりつつあり、複数の参加者が音声のみで生産的な議論を行えるようになっています。こうしたソリューションに対する需要の高まりは、パートナーとのコミュニケーションを強化し、共同作業を効率化しようとする組織から生じています。最新の音声会議ツールは、画面共有、チームメッセージ、会議録画など、さまざまなオンラインコラボレーション機能を統合していることが多く、音声会議の価値を高めています。企業が効率的なコミュニケーション・チャネルを優先し続ける中、音声会議ソリューションの市場は拡大し、多様なチームのニーズに応え、業務成果の向上を促進することが期待されています。

目次

イントロダクション

• 調査の目的
• 調査範囲
• 定義

調査手法

• 情報調達
• 二次データと一次データの方法
• 市場規模予測
• 市場の前提条件と制限

エグゼクティブサマリー

• 世界市場の見通し
• 供給と需要の動向分析
• セグメント別機会分析

市場力学と見通し

• 市場概要
• 市場規模
• 市場力学
  • 促進要因と機会
  • 抑制要因と課題
• ポーターの分析

主な市場の考察

• 重要成功要因
• 競合の程度
• 主な投資機会
• 市場エコシステム
• 市場の魅力指数（2024年）
• PESTEL分析
• マクロ経済指標
• バリューチェーン分析
• 価格分析
• 技術分析
• 規制分析
• 特許分析
• ケーススタディ分析

音声会議サービス市場規模：展開モード別

• 市場概要
• ホスト
• Webベース
• 携帯

音声会議サービス市場規模：配信タイプ別

• 市場概要
• オンプレミス
• サービスとしてのソフトウェア

音声会議サービス市場規模：企業規模別

• 市場概要
• 中小企業
• 大企業

音声会議サービス市場規模：産業別

• 市場概要
• ITおよび通信
• BFSI
• 教育
• ヘルスケア
• 政府
• 小売
• 旅行・ホスピタリティ
• その他

音声会議サービス市場規模

• 北米
  • 米国
  • カナダ
• 欧州
  • ドイツ
  • スペイン
  • フランス
  • 英国
  • イタリア
  • その他欧州地域
• アジア太平洋地域
  • 中国
  • インド
  • 日本
  • 韓国
  • その他アジア太平洋地域
• ラテンアメリカ
  • ブラジル
  • その他ラテンアメリカ地域
• 中東・アフリカ
  • GCC諸国
  • 南アフリカ
  • その他中東・アフリカ

競合情報

• 上位5社の比較
• 主要企業の市場ポジショニング（2024年）
• 主な市場企業が採用した戦略
• 市場の最近の動向
• 企業の市場シェア分析（2024年）
• 主要企業の企業プロファイル
  • 会社概要
  • 製品ポートフォリオ分析
  • セグメント別シェア分析
  • 収益の前年比比較（2022-2024）

主要企業プロファイル

• Microsoft Corporation（US）
• Zoom Video Communications, Inc.（US）
• Cisco Systems, Inc.（US）
• Huawei Technologies Co., Ltd.（China）
• Avaya Inc.（US）
• Google LLC（US）
• Logitech International S.A.（Switzerland）
• RingCentral, Inc.（US）
• StarLeaf（UK）
• Fuze, Inc.（US）
• 8x8, Inc.（US）
• BlueJeans（US）
• InterCall（US）
• Teleconference Services（US）
• Pexip（Norway）
• Vidyo, Inc.（US）
• Lifesize, Inc.（US）
• Alcatel-Lucent Enterprise（France）
• LogMeIn, Inc.（US）
• GoToMeeting（US）

結論と推奨事項

Global Audio Conferencing Services Market size was valued at USD 21.3 billion in 2023 and is poised to grow from USD 22.32 billion in 2024 to USD 32.48 billion by 2032, growing at a CAGR of 4.8% during the forecast period (2025-2032).

As of October 2023, audio conferencing is increasingly essential for effective corporate and staff management, enabling productive discussions among multiple participants solely through audio. The growing demand for these solutions stems from organizations seeking to enhance communication with partners and streamline collaborative efforts. Modern audio conferencing tools often integrate various online collaboration features, including screen sharing, team messaging, and conference recording, thereby amplifying the value of audio meetings. As businesses continue to prioritize efficient communication channels, the market for audio conferencing solutions is expected to expand, catering to the needs of diverse teams and driving improved operational outcomes.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Audio Conferencing Services market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Audio Conferencing Services Market Segmental Analysis

Global Audio Conferencing Services Market is segmented by Deployment Mode, Delivery Type, Enterprise Size, Industry and region. Based on Deployment Mode, the market is segmented into Hosted, Web-Based and Mobile. Based on Delivery Type, the market is segmented into On-premises and Software as a Service. Based on Enterprise Size, the market is segmented into Small and Medium Enterprises (SMEs) and Large Enterprises. Based on Industry, the market is segmented into IT & Telecom, BFSI, Education, Healthcare, Government, Retail, Travel & Hospitality and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Audio Conferencing Services Market

One of the key drivers for the Global Audio Conferencing Services market is the increasing trend among organizations to provide dedicated lines for individual employees, enhancing communication options alongside email and instant messaging. This facilitates efficient collaboration, exemplified by scenarios where testing teams can easily conference with development teams within the same building. Such arrangements allow developers to remain at their workstations, accessing necessary programs while testers conduct live evaluations in the lab. This streamlined communication saves valuable time and is anticipated to significantly contribute to the expansion of the audio conferencing services market as businesses seek more effective ways to foster teamwork and productivity.

Restraints in the Global Audio Conferencing Services Market

The Global Audio Conferencing Services market faces significant constraints, particularly concerning the high expenses associated with implementing hardware solutions, which can hinder adoption among small and medium-sized enterprises (SMEs). The notable deployment costs are largely attributed to the necessity for advanced data protection software and hardware to ensure secure data transmission. Additionally, concerns surrounding data privacy, identity protection, and information security further challenge market expansion. To compound the issue, the limited functionality of existing solutions, combined with a lack of expertise among software engineers and developers, can lead to inefficiencies and stifled innovation within the industry.

Market Trends of the Global Audio Conferencing Services Market

The Global Audio Conferencing Services market is witnessing significant growth driven by the increasing need for secure communication and data protection during virtual meetings. Organizations are prioritizing confidentiality, leading to a surge in demand for audio conferencing solutions that offer robust security features and the ability to record discussions for future reference. This trend is further fueled by the rise of remote work and global collaboration, as businesses seek efficient tools to enhance productivity while ensuring compliance with data protection regulations. As a result, the market is poised to expand, with innovative service offerings focused on reliability, security, and user experience becoming paramount.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Technology Analysis
• Regulatory Analysis
• Patent Analysis
• Case Study Analysis

Global Audio Conferencing Services Market Size by Deployment Mode & CAGR (2025-2032)

• Market Overview
• Hosted
• Web-Based
• Mobile

Global Audio Conferencing Services Market Size by Delivery Type & CAGR (2025-2032)

• Market Overview
• On-premises
• Software as a Service

Global Audio Conferencing Services Market Size by Enterprise Size & CAGR (2025-2032)

• Market Overview
• Small and Medium Enterprises (SMEs)
• Large Enterprises

Global Audio Conferencing Services Market Size by Industry & CAGR (2025-2032)

• Market Overview
• IT & Telecom
• BFSI
• Education
• Healthcare
• Government
• Retail
• Travel & Hospitality
• Others

Global Audio Conferencing Services Market Size & CAGR (2025-2032)

• North America (Deployment Mode, Delivery Type, Enterprise Size, Industry)
  • US
  • Canada
• Europe (Deployment Mode, Delivery Type, Enterprise Size, Industry)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Deployment Mode, Delivery Type, Enterprise Size, Industry)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Deployment Mode, Delivery Type, Enterprise Size, Industry)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Deployment Mode, Delivery Type, Enterprise Size, Industry)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• Microsoft Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zoom Video Communications, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco Systems, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Huawei Technologies Co., Ltd. (China)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Avaya Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Google LLC (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Logitech International S.A. (Switzerland)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• RingCentral, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• StarLeaf (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Fuze, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• 8x8, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• BlueJeans (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• InterCall (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Teleconference Services (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Pexip (Norway)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Vidyo, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Lifesize, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Alcatel-Lucent Enterprise (France)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• LogMeIn, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GoToMeeting (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations