キオスク端末の市場規模、シェア、成長分析、タイプ別、エンドユーザー産業別、地域別 - 産業予測、2025～2032年

キオスク端末の市場規模は、2023年に254億8,000万米ドルと評価され、予測期間（2025-2032年）のCAGRは12.3%で、2024年の286億1,000万米ドルから2032年には812億8,000万米ドルに成長する見通しです。

キオスク端末市場は、セルフサービスソリューションにおけるクラウドコンピューティングとAI技術の統合が進んでいることを背景に、大きな成長が見込まれています。キオスク端末-人通りの多い場所に戦略的に配置されたインタラクティブなデジタルまたは非デジタルディスプレイは、顧客体験を向上させ、業務を合理化します。これらは無人または有人であり、ショッピングモールでの案内から映画館でのチケット販売の促進まで、多様な目的に対応します。NFCデバイスやキャッシュレス決済の普及に伴い、キオスク端末はより洗練されたものとなり、リアルタイムのデータ分析やAaaS（Analytics as a Service）による容易なプログラマビリティを可能にしています。このような先進技術の融合により、キオスク端末はユーザビリティを向上させるだけでなく、ビジネスにおいて、めまぐるしく変化する環境の中で、エンゲージメントと業務効率を向上させるための不可欠なツールとして位置づけられています。

目次

イントロダクション

• 調査の目的
• 調査範囲
• 定義

調査手法

• 情報調達
• 二次データと一次データの方法
• 市場規模予測
• 市場の前提条件と制限

エグゼクティブサマリー

• 世界市場の見通し
• 供給と需要の動向分析
• セグメント別機会分析

市場力学と見通し

• 市場概要
• 市場規模
• 市場力学
  • 促進要因と機会
  • 抑制要因と課題
• ポーターの分析

主な市場の考察

• 重要成功要因
• 競合の程度
• 主な投資機会
• 市場エコシステム
• 市場の魅力指数（2024年）
• PESTEL分析
• マクロ経済指標
• バリューチェーン分析
• 価格分析
• ケーススタディ分析

キオスク端末市場規模：タイプ別

• 市場概要
• 小売
• 金融
• QSR
• チケットと請求
• 情報
• セルフサービス
• その他
  • 写真
  • その他

キオスク端末市場規模：エンドユーザー産業別

• 市場概要
• 銀行・金融サービス
• ヘルスケア
• 小売
• ホスピタリティ
• 交通機関
• その他のエンドユーザー産業

キオスク端末市場規模

• 北米
  • 米国
  • カナダ
• 欧州
  • ドイツ
  • スペイン
  • フランス
  • 英国
  • イタリア
  • その他欧州地域
• アジア太平洋地域
  • 中国
  • インド
  • 日本
  • 韓国
  • その他アジア太平洋地域
• ラテンアメリカ
  • ブラジル
  • その他ラテンアメリカ地域
• 中東・アフリカ
  • GCC諸国
  • 南アフリカ
  • その他中東・アフリカ

競合情報

• 上位5社の比較
• 主要企業の市場ポジショニング（2024年）
• 主な市場企業が採用した戦略
• 市場の最近の動向
• 企業の市場シェア分析（2024年）
• 主要企業の企業プロファイル
  • 会社概要
  • 製品ポートフォリオ分析
  • セグメント別シェア分析
  • 収益の前年比比較（2022-2024）

主要企業プロファイル

• Meridian Kiosks
• Diebold Nixdorf, Inc.
• REDYREF
• NCR Corporation
• Fujitsu Limited
• Glory Ltd.
• GRG Banking Equipment Co. Ltd.
• Hitachi-Omron Terminal Solutions, Corp.
• KIOSK Information Systems
• Advantech Co. Ltd.
• SlabbKiosks
• Evoke Creative Ltd.
• Olea Kiosks, Inc.
• Phoenix Kiosk, Inc.
• Peerless-AV
• Source Technologies

結論と推奨事項

Kiosks Market size was valued at USD 25.48 Billion in 2023 and is poised to grow from USD 28.61 Billion in 2024 to USD 81.28 Billion by 2032, growing at a CAGR of 12.3% during the forecast period (2025-2032).

The kiosk market is poised for significant growth, driven by the increasing integration of cloud computing and AI technologies in self-service solutions. Kiosks-interactive digital or non-digital displays strategically placed in high-traffic areas-enhance customer experience and streamline operations. They can be unmanned or manned, serving diverse purposes from providing directions in shopping malls to facilitating ticket sales in theaters. With the rising adoption of NFC devices and cashless payments, kiosks are becoming more sophisticated, allowing for real-time data analytics and easier programmability through Analytics as a Service (AaaS). This convergence of advanced technologies not only enhances usability but also positions kiosks as integral tools for businesses to improve engagement and operational efficiency in a fast-paced environment.

Top-down and bottom-up approaches were used to estimate and validate the size of the Kiosks market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Kiosks Market Segmental Analysis

Global Kiosks Market is segmented by type, end-user industry and region. Based on type, the market is segmented into retail, financial, QSR, tickets & billing, information, self service and others. Based on end-user industry, the market is segmented into banking & financial services, healthcare, retail, hospitality, transportation and other end -user industries. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Kiosks Market

The interactive kiosks market is poised for significant growth in the upcoming years, driven by advancements in innovative technologies such as intelligent personal assistants and knowledge navigators. However, this market may encounter challenges stemming from the increasing adoption of tablets and mobile kiosks for online shopping. Despite these hurdles, vendors are expected to persist in deploying interactive kiosks, granting customers online purchasing capabilities and promoting products not found in traditional physical outlets. These kiosks enhance retail operations by providing engaging product demonstrations and facilitating sales without the need for physical inventory, ultimately creating a more dynamic shopping experience for consumers.

Restraints in the Kiosks Market

The kiosks market faces several restraints that could hinder its growth. Interactive kiosks are at risk of theft and security issues if not properly maintained or used according to guidelines. Consumers are increasingly hesitant to engage in financial transactions or share personal banking information at kiosks due to rising concerns about cybercrime and the potential misuse of their data. Additionally, kiosks equipped with payment gateways are particularly susceptible to hacking. The high installation and authorization costs further limit market expansion, as these expenses tend to escalate with ongoing maintenance and the need for hardware and software updates. Moreover, the frequent need for touchscreen replacements due to breakage poses another challenge. Despite the availability of longer-lasting displays, clarity issues persist. Consequently, these factors are expected to slow down kiosk adoption and market growth in the near future.

Market Trends of the Kiosks Market

The kiosks market is witnessing a significant trend towards geo-fenced wayfinding or pathfinder kiosks, which enhance visitor experience by providing real-time location displays and navigation assistance at key venues such as hospitals, malls, and parks. These advanced kiosks, available in 2D, 2.5D, and 3D formats, not only ease the stress of navigating complex environments but also facilitate engagement with local attractions. As digital solutions become essential in public spaces, the demand for interactive, user-friendly kiosks is expected to grow, reflecting a broader shift towards technology-driven amenities that prioritize convenience and improve visitor satisfaction.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Case Study Analysis

Global Kiosks Market Size by Type & CAGR (2025-2032)

• Market Overview
• Retail
• Financial
• QSR
• Tickets & Billing
• Information
• Self Service
• Others
  • Photo
  • Others

Global Kiosks Market Size by End-User Industry & CAGR (2025-2032)

• Market Overview
• Banking & Financial Services
• Healthcare
• Retail
• Hospitality
• Transportation
• Other End -User Industries

Global Kiosks Market Size & CAGR (2025-2032)

• North America (Type, End-User Industry)
  • US
  • Canada
• Europe (Type, End-User Industry)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Type, End-User Industry)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Type, End-User Industry)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Type, End-User Industry)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• Meridian Kiosks
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Diebold Nixdorf, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• REDYREF
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NCR Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Fujitsu Limited
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Glory Ltd.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GRG Banking Equipment Co. Ltd.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Hitachi-Omron Terminal Solutions, Corp.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• KIOSK Information Systems
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Advantech Co. Ltd.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SlabbKiosks
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Evoke Creative Ltd.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Olea Kiosks, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Phoenix Kiosk, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Peerless-AV
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Source Technologies
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations