AI対応キオスク市場レポート：2031年までの動向、予測、競合分析

世界のAI対応キオスク市場の将来性は、小売市場とレストラン・ホスピタリティ市場における機会で有望視されています。世界のAI対応キオスク市場は、2025年から2031年にかけて14.7%のCAGRで成長すると予測されます。この市場の主な促進要因は、小売業や接客業におけるセルフサービスソリューションの需要の増加、キオスクの機能と顧客との対話を強化するAI技術の成長、顧客サービスの効率化と運用コストの削減を目的としたAI対応キオスクの採用の高まりです。

• Lucintelの予測では、タイプ別ではチェックインキオスクが予測期間中に高い成長を遂げる見込みです。
• 用途別では、小売業が引き続き大きなセグメントです。
• 地域別では、アジア太平洋が予測期間中に最も高い成長を遂げる見込みです。

AI対応キオスク市場の戦略的成長機会

AI対応キオスク市場は、主要なアプリケーションにわたっていくつかの戦略的成長機会を提示しています。これらの機会は、さまざまな分野でのキオスクの利用拡大と、技術革新と開発の可能性を反映しています。

• 小売および顧客体験の向上：AI対応キオスクは、パーソナライズされたレコメンデーション、セルフチェックアウト・ソリューション、インタラクティブ・ディスプレイを通じて顧客体験を強化することで、小売業に大きな機会を提供します。小売業者はこうしたキオスクを活用することで、業務の合理化、顧客エンゲージメントの向上、売上の促進を図ることができます。
• ヘルスケアと患者サービス：ヘルスケアでは、AI対応キオスクはセルフチェックイン、健康モニタリング、情報発信を提供することで、患者サービスを変革することができます。このようなキオスクは、ヘルスケア環境における効率を改善し、待ち時間を短縮し、患者体験を向上させ、より良いヘルスケア提供に貢献します。
• 公共交通機関とチケット販売：AI対応キオスクは、発券、情報提供、スケジューリングのために公共交通機関にも拡大しています。乗客がチケットを購入し、リアルタイムの最新情報にアクセスし、交通システムをナビゲートするための便利で効率的な方法を提供し、全体的な旅行体験を向上させます。
• 教育と双方向学習：教育分野では、AI対応キオスクはインタラクティブな学習や管理業務をサポートすることができます。インタラクティブな授業、デジタル評価、学生支援サービスの機会を提供し、教育体験を向上させ、学校運営を合理化します。
• 金融サービスと銀行業務：AI対応キオスクは、口座管理、取引処理、顧客サポートなどのサービスを提供することで、金融サービスや銀行業務に応用されています。このようなキオスクは、アクセシビリティを向上させ、運用コストを削減し、金融分野における顧客の利便性を高めます。

このような戦略的成長機会は、様々な分野におけるAI対応キオスク端末の多様な応用を浮き彫りにしています。顧客体験を向上させ、業務効率を改善し、サービス提供を拡大することで、これらの機会はAI対応キオスク市場の継続的な成長とイノベーションを促進します。

AI対応キオスク市場の促進要因・課題

AI対応キオスク市場は、その成長と開拓に影響を与えるいくつかの主要な要因・課題の影響を受けています。これらの要因を理解することは、進化する市場情勢をナビゲートする上で極めて重要です。

AI対応キオスク市場を牽引する要因は以下の通りです：

• 技術の進歩：AI、機械学習、センサー技術の進歩がAI対応キオスクの成長を促進しています。これらの技術革新により、より洗練された多機能なキオスクが実現し、機能性が強化され、ユーザーエクスペリエンスと業務効率が向上します。
• 自動化需要の増加：さまざまな分野における自動化需要の高まりは、AI対応キオスク端末の重要な促進要因です。企業や公共機関は、顧客サービス、チケット発券、情報発信などのプロセスを自動化して効率を高め、運用コストを削減することを目指しています。
• カスタマー・エクスペリエンスへの注目の高まり：インタラクティブでパーソナライズされたサービスを通じて顧客体験を向上させることに注目が集まっています。AI対応キオスクは、パーソナライズされたレコメンデーション、リアルタイムのサポート、直感的なインターフェースなどの機能を提供し、顧客満足度とエンゲージメントの向上に貢献します。
• デジタル決済ソリューションの拡大：デジタル決済ソリューションと非接触型取引の拡大が、AI対応キオスク端末の採用を促進しています。これらのキオスクは、安全で効率的な決済プロセスを促進し、キャッシュレス取引の拡大傾向をサポートし、利用者の利便性を高めます。
• スマートシティとIoT統合の成長：スマートシティとIoT統合の成長は、AI対応キオスク端末の新たな機会を生み出しています。他のスマートデバイスやシステムと接続するキオスクは、スマートな都市環境の開発に貢献し、公共サービスやインフラを改善します。

AI対応キオスク市場における課題は以下の通りです：

• プライバシーとデータ・セキュリティの懸念：プライバシーとデータ・セキュリティへの懸念は、AI対応キオスクにとって重要な課題です。ユーザーデータの保護とデータ保護規制の遵守を確保するには、強固なセキュリティ対策と透明性の高いデータ取り扱い慣行が必要です。
• 高い導入コスト：AI対応キオスク端末の導入と維持に関連するコストは、導入の障壁となり得ます。企業や機関は、これらのソリューションの費用対効果を評価する際、初期投資、継続的なメンテナンス、アップグレードの可能性を考慮する必要があります。
• レガシー・システムとの統合：AI対応キオスクを既存のレガシー・システムやインフラと統合するのは複雑な場合があります。既存のテクノロジーとの互換性を確保し、シームレスな運用を実現するには、慎重な計画と技術的な専門知識が必要となり、導入が遅れる可能性があります。

目次

第1章 エグゼクティブサマリー

第2章 世界のAI対応キオスク市場：市場力学

• イントロダクション、背景、分類
• サプライチェーン
• 業界の促進要因と課題

第3章 2019年から2031年までの市場動向と予測分析

• マクロ経済動向（2019～2024年）と予測（2025～2031年）
• 世界のAI対応キオスク市場の動向（2019～2024年）と予測（2025～2031年）
• 世界のAI対応キオスク市場（タイプ別）
  • チェックインキオスク
  • セルフオーダーキオスク
  • その他
• 世界のAI対応キオスク市場（用途別）
  • 小売り
  • レストラン・ホスピタリティ
  • その他

第4章 2019年から2031年までの地域別市場動向と予測分析

• 地域別のAI対応キオスク市場
• 北米のAI対応キオスク市場
• 欧州のAI対応キオスク市場
• アジア太平洋のAI対応キオスク市場
• その他地域のAI対応キオスク市場

第5章 競合分析

• 製品ポートフォリオ分析
• 運用統合
• ポーターのファイブフォース分析

第6章 成長機会と戦略分析

• 成長機会分析
  • 世界のAI対応キオスク市場の成長機会、タイプ別
  • 世界のAI対応キオスク市場の成長機会、用途別
  • 世界のAI対応キオスク市場の成長機会、地域別
• 世界のAI対応キオスク市場の新たな動向
• 戦略分析
  • 新製品開発
  • 世界のAI対応キオスク市場の容量拡大
  • 世界のAI対応キオスク市場における合併、買収、合弁事業
  • 認証とライセンシング

第7章 主要企業の企業プロファイル

• NEC
• Advantech
• Elenium
• Now Cuisine
• Kiosk Information Systems

The future of the global AI-enabled kiosk market looks promising with opportunities in the retail and restaurants & hospitality markets. The global AI-enabled kiosk market is expected to grow with a CAGR of 14.7% from 2025 to 2031. The major drivers for this market are an increase in demand for self-service solutions in retail and hospitality sectors, growth of AI technologies enhancing kiosk functionality and customer interaction, and rising adoption of AI-enabled kiosks for efficiency in customer service and operational cost reduction.

• Lucintel forecasts that, within the type category, check-in kiosk is expected to witness higher growth over the forecast period.
• Within the application category, retail will remain the larger segment.
• In terms of regions, APAC is expected to witness the highest growth over the forecast period.

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Emerging Trends in the AI-Enabled Kiosk Market

The AI-enabled kiosk market is shaped by several emerging trends that reflect advancements in technology and evolving consumer expectations. These trends drive innovation and transform the application of kiosks across various sectors.

• Enhanced Personalization: AI-enabled kiosks increasingly use machine learning algorithms to provide personalized experiences. By analyzing user data and behavior, these kiosks offer tailored recommendations, promotions, and services, improving customer satisfaction and engagement. Enhanced personalization helps businesses better meet individual customer needs and preferences.
• Integration with Mobile and Cloud Technologies: The integration of AI-enabled kiosks with mobile and cloud technologies is a growing trend. This integration allows seamless data synchronization, remote management, and real-time updates. It also enables customers to interact with kiosks via smartphones, making the user experience more convenient and efficient.
• Advanced Biometrics: AI-enabled kiosks are adopting advanced biometric technologies such as facial recognition and fingerprint scanning. These biometric systems enhance security and streamline user authentication processes, reducing the need for physical interactions and improving transaction and service efficiency.
• Multi-Language and Multi-Region Support: To cater to diverse user bases, AI-enabled kiosks increasingly incorporate multi-language and multi-region support. This trend allows kiosks to provide services and information in various languages and adapt to regional preferences, making them more accessible and user-friendly in global markets.
• AI-Driven Predictive Analytics: AI-driven predictive analytics is becoming a key feature in AI-enabled kiosks. By analyzing data trends and user behavior, these kiosks can anticipate customer needs, optimize inventory management, and improve service delivery. Predictive analytics helps businesses make data-driven decisions and enhance operational efficiency.

These trends are reshaping the AI-enabled kiosk market by enhancing personalization, integrating with emerging technologies, and improving user interactions. They drive innovation and expand the functionality of kiosks, making them more versatile and efficient in meeting the needs of diverse user groups and industries.

Recent Developments in the AI-Enabled Kiosk Market

Recent developments in the AI-enabled kiosk market reflect significant advancements in technology and application, highlighting the evolving capabilities and increasing adoption of AI-driven solutions.

• Deployment of Contactless Solutions: The rise of contactless technology in AI-enabled kiosks is a major development. Kiosks now feature touchless interfaces, such as voice commands and gesture recognition, to minimize physical contact and enhance hygiene. This development has become particularly relevant in the context of health and safety concerns, providing a safer user experience.
• Introduction of AI-Powered Customer Service: AI-powered customer service is a notable development, with kiosks now offering advanced features such as virtual assistants and chatbots. These AI systems handle customer inquiries, provide real-time support, and automate various service processes, improving efficiency and customer satisfaction.
• Enhanced Data Analytics Capabilities: AI-enabled kiosks now incorporate sophisticated data analytics to track and analyze user interactions, preferences, and behavior. This development allows businesses to gain valuable insights, optimize operations, and tailor services to meet customer needs more effectively.
• Integration with IoT Devices: The integration of AI-enabled kiosks with Internet of Things (IoT) devices is advancing the functionality of these systems. IoT integration enables kiosks to connect with other smart devices, such as sensors and cameras, to provide enhanced services, monitor conditions, and improve overall system performance.
• Expansion into New Sectors: AI-enabled kiosks are expanding into new sectors beyond traditional retail and public services. Applications in healthcare, education, and transportation are becoming more prevalent, with kiosks offering services such as telemedicine, interactive learning, and ticketing solutions. This expansion demonstrates the versatility and growing relevance of AI-enabled kiosks.

These developments highlight the ongoing evolution of AI-enabled kiosks, driven by advancements in technology and increasing demand for efficient, user-friendly solutions. The integration of contactless interfaces, AI-powered services, and data analytics is enhancing the functionality and application of kiosks across various sectors.

Strategic Growth Opportunities for AI-Enabled Kiosk Market

The AI-enabled kiosk market presents several strategic growth opportunities across key applications. These opportunities reflect the expanding use of kiosks in various sectors and the potential for innovation and development.

• Retail and Customer Experience Enhancement: AI-enabled kiosks offer significant opportunities in retail by enhancing customer experiences through personalized recommendations, self-checkout solutions, and interactive displays. Retailers can leverage these kiosks to streamline operations, increase customer engagement, and drive sales.
• Healthcare and Patient Services: In healthcare, AI-enabled kiosks can transform patient services by providing self-check-in, health monitoring, and information dissemination. These kiosks improve efficiency in healthcare settings, reduce wait times, and enhance patient experience, contributing to better healthcare delivery.
• Public Transportation and Ticketing: AI-enabled kiosks are expanding into public transportation for ticketing, information, and scheduling. They provide a convenient and efficient way for passengers to purchase tickets, access real-time updates, and navigate transportation systems, improving the overall travel experience.
• Education and Interactive Learning: In education, AI-enabled kiosks can support interactive learning and administrative tasks. They offer opportunities for interactive lessons, digital assessments, and student support services, enhancing the educational experience and streamlining school operations.
• Financial Services and Banking: AI-enabled kiosks are finding applications in financial services and banking by providing services such as account management, transaction processing, and customer support. These kiosks improve accessibility, reduce operational costs, and enhance customer convenience in the financial sector.

These strategic growth opportunities highlight the diverse applications of AI-enabled kiosks across various sectors. By enhancing customer experiences, improving operational efficiency, and expanding service offerings, these opportunities drive the continued growth and innovation in the AI-enabled kiosk market.

AI-Enabled Kiosk Market Driver and Challenges

The AI-enabled kiosk market is influenced by several key drivers and challenges that impact its growth and development. Understanding these factors is crucial for navigating the evolving market landscape.

The factors responsible for driving the AI-enabled kiosk market include:

• Technological Advancements: Advancements in AI, machine learning, and sensor technologies are driving the growth of AI-enabled kiosks. These innovations enable more sophisticated and versatile kiosks that offer enhanced functionalities, improving user experiences and operational efficiency.
• Increasing Demand for Automation: The growing demand for automation in various sectors is a significant driver for AI-enabled kiosks. Businesses and public institutions aim to automate processes such as customer service, ticketing, and information dissemination to increase efficiency and reduce operational costs.
• Rising Focus on Customer Experience: There is a growing focus on improving customer experience through interactive and personalized services. AI-enabled kiosks offer features such as personalized recommendations, real-time support, and intuitive interfaces, contributing to enhanced customer satisfaction and engagement.
• Expansion of Digital Payment Solutions: The expansion of digital payment solutions and contactless transactions is driving the adoption of AI-enabled kiosks. These kiosks facilitate secure and efficient payment processes, supporting the growing trend of cashless transactions and enhancing convenience for users.
• Growth of Smart Cities and IoT Integration: The growth of smart cities and IoT integration is creating new opportunities for AI-enabled kiosks. Kiosks that connect with other smart devices and systems contribute to the development of smart urban environments, improving public services and infrastructure.

Challenges in the AI-enabled kiosk market include:

• Privacy and Data Security Concerns: Privacy and data security concerns are significant challenges for AI-enabled kiosks. Ensuring the protection of user data and compliance with data protection regulations requires robust security measures and transparent data handling practices.
• High Implementation Costs: The costs associated with implementing and maintaining AI-enabled kiosks can be a barrier to adoption. Businesses and institutions must consider the initial investment, ongoing maintenance, and potential upgrades when evaluating the cost-effectiveness of these solutions.
• Integration with Legacy Systems: Integrating AI-enabled kiosks with existing legacy systems and infrastructure can be complex. Ensuring compatibility and seamless operation with established technologies requires careful planning and technical expertise, potentially slowing down implementation.

The drivers and challenges in the AI-enabled kiosk market highlight the dynamic nature of the industry. While technological advancements and growing demand for automation drive growth, concerns related to data security, implementation costs, and system integration must be addressed to ensure successful deployment and adoption.

List of AI-Enabled Kiosk Companies

Companies in the market compete based on product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. Through these strategies AI-enabled kiosk companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the AI-enabled kiosk companies profiled in this report include-

• NEC
• Advantech
• Elenium
• Now Cuisine
• Kiosk Information Systems

AI-Enabled Kiosk by Segment

The study includes a forecast for the global AI-enabled kiosk market by type, application, and region.

AI-Enabled Kiosk Market by Type [Analysis by Value from 2019 to 2031]:

• Check-in Kiosks
• Self-order Kiosks
• Others

AI-Enabled Kiosk Market by Application [Analysis by Value from 2019 to 2031]:

• Retail
• Restaurants & Hospitality
• Others

AI-Enabled Kiosk Market by Region [Analysis by Value from 2019 to 2031]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

Country Wise Outlook for the AI-Enabled Kiosk Market

The AI-enabled kiosk market is evolving rapidly as advancements in artificial intelligence and machine learning technologies enhance their capabilities. These kiosks are increasingly used across various sectors, including retail, healthcare, and transportation, to provide automated services, streamline operations, and improve customer experiences. Recent developments highlight significant progress in AI integration, user interaction, and application scope.

• United States: In the U.S., AI-enabled kiosks are being widely adopted in the retail and hospitality sectors. Companies like IBM and Intel are deploying kiosks with advanced AI features such as facial recognition, natural language processing, and predictive analytics. These kiosks are enhancing customer interactions by offering personalized recommendations, streamlining check-ins, and automating transactions. The focus is on improving customer experience and operational efficiency.
• China: China is a leader in the AI-enabled kiosk market, with extensive deployment in public spaces, retail, and healthcare. Companies like Alibaba and Huawei are integrating AI technologies into kiosks to provide services such as contactless payment, health monitoring, and interactive information services. The emphasis is on creating smart cities and improving public service efficiency through advanced AI functionalities.
• Germany: In Germany, AI-enabled kiosks are being utilized to improve public services and retail experiences. Companies such as Siemens are developing kiosks that incorporate AI for interactive customer service, ticketing, and information dissemination. The focus is on enhancing user experience while ensuring compliance with data protection regulations and integrating with existing infrastructure.
• India: India is witnessing growth in the AI-enabled kiosk market, particularly in urban centers and transportation hubs. Companies like TCS and Infosys are deploying kiosks for ticketing, information dissemination, and public service applications. These kiosks are equipped with AI to handle multiple languages, provide real-time information, and support large-scale operations, contributing to more efficient public and commercial services.
• Japan: In Japan, AI-enabled kiosks are becoming common in the retail and hospitality industries. Companies such as NEC and Panasonic are integrating AI for functions like automated checkouts, customer service, and personalized promotions. The focus is on enhancing customer satisfaction and operational efficiency through advanced AI-driven solutions that cater to diverse consumer needs.

Features of the Global AI-Enabled Kiosk Market

Market Size Estimates: Ai-enabled kiosk market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2019 to 2024) and forecast (2025 to 2031) by various segments and regions.

Segmentation Analysis: Ai-enabled kiosk market size by type, application, and region in terms of value ($B).

Regional Analysis: Ai-enabled kiosk market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different types, applications, and regions for the AI-enabled kiosk market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the AI-enabled kiosk market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

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This report answers following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the AI-enabled kiosk market by type (check-in kiosks, self-order kiosks, and others), application (retail, restaurants & hospitality, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global AI-Enabled Kiosk Market : Market Dynamics

• 2.1: Introduction, Background, and Classifications
• 2.2: Supply Chain
• 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2019 to 2031

• 3.1. Macroeconomic Trends (2019-2024) and Forecast (2025-2031)
• 3.2. Global AI-Enabled Kiosk Market Trends (2019-2024) and Forecast (2025-2031)
• 3.3: Global AI-Enabled Kiosk Market by Type
  • 3.3.1: Check-in Kiosks
  • 3.3.2: Self-order Kiosks
  • 3.3.3: Others
• 3.4: Global AI-Enabled Kiosk Market by Application
  • 3.4.1: Retail
  • 3.4.2: Restaurants & Hospitality
  • 3.4.3: Others

4. Market Trends and Forecast Analysis by Region from 2019 to 2031

• 4.1: Global AI-Enabled Kiosk Market by Region
• 4.2: North American AI-Enabled Kiosk Market
  • 4.2.1: North American Market by Type: Check-in Kiosks, Self-order Kiosks, and Others
  • 4.2.2: North American Market by Application: Retail, Restaurants & Hospitality, and Others
• 4.3: European AI-Enabled Kiosk Market
  • 4.3.1: European Market by Type: Check-in Kiosks, Self-order Kiosks, and Others
  • 4.3.2: European Market by Application: Retail, Restaurants & Hospitality, and Others
• 4.4: APAC AI-Enabled Kiosk Market
  • 4.4.1: APAC Market by Type: Check-in Kiosks, Self-order Kiosks, and Others
  • 4.4.2: APAC Market by Application: Retail, Restaurants & Hospitality, and Others
• 4.5: ROW AI-Enabled Kiosk Market
  • 4.5.1: ROW Market by Type: Check-in Kiosks, Self-order Kiosks, and Others
  • 4.5.2: ROW Market by Application: Retail, Restaurants & Hospitality, and Others

5. Competitor Analysis

• 5.1: Product Portfolio Analysis
• 5.2: Operational Integration
• 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

• 6.1: Growth Opportunity Analysis
  • 6.1.1: Growth Opportunities for the Global AI-Enabled Kiosk Market by Type
  • 6.1.2: Growth Opportunities for the Global AI-Enabled Kiosk Market by Application
  • 6.1.3: Growth Opportunities for the Global AI-Enabled Kiosk Market by Region
• 6.2: Emerging Trends in the Global AI-Enabled Kiosk Market
• 6.3: Strategic Analysis
  • 6.3.1: New Product Development
  • 6.3.2: Capacity Expansion of the Global AI-Enabled Kiosk Market
  • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global AI-Enabled Kiosk Market
  • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

• 7.1: NEC
• 7.2: Advantech
• 7.3: Elenium
• 7.4: Now Cuisine
• 7.5: Kiosk Information Systems