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市場調査レポート
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1124847

コンタクトセンターアナリティクスの世界市場：シェア、規模、動向、産業分析レポート、コンポーネント別（ソリューション、サービス）、展開モデル別、エンドユーザー産業別、地域別、セグメント別予測（2022年～2030年）

Contact Center Analytics Market Share, Size, Trends, Industry Analysis Report, By Component (Solution, Services); By Deployment Model; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030
出版日: | 発行: Polaris Market Research | ページ情報: 英文 112 Pages | 納期: 即日から翌営業日

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価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=156.76円
コンタクトセンターアナリティクスの世界市場：シェア、規模、動向、産業分析レポート、コンポーネント別（ソリューション、サービス）、展開モデル別、エンドユーザー産業別、地域別、セグメント別予測（2022年～2030年）
出版日: 2022年08月01日
発行: Polaris Market Research
ページ情報: 英文 112 Pages
納期: 即日から翌営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界のコンタクトセンターアナリティクスの市場規模は、2030年までに58億1,000万米ドルに達すると予測されています。

当レポートでは、世界のコンタクトセンターアナリティクス市場を調査しており、市場の概要、市場規模や予測、動向、促進要因・抑制要因、コンポーネント・展開モデル・エンドユーザー産業・地域別などの分析、さらに企業プロファイルなどを提供しています。

目次

第1章 イントロダクション

  • レポートの説明
    • 調査の目的
    • 市場範囲
    • 前提条件
  • 利害関係者

第2章 エグゼクティブサマリー

  • 市場のハイライト

第3章 調査手法

  • 概要
    • データマイニング
  • 情報源
    • 一次情報
    • 二次情報

第4章 世界のコンタクトセンターアナリティクス市場の洞察

  • コンタクトセンターアナリティクス：業界のスナップショット
  • コンタクトセンターアナリティクス市場力学
    • 促進要因と機会
    • 抑制要因と課題
  • ポーターのファイブフォース分析
    • 供給企業の交渉力
    • 新規参入者の脅威
    • 買い手の交渉力
    • 代替品の脅威
    • 既存企業間の競争力
  • PESTEL分析
  • コンタクトセンターアナリティクス市場の業界動向
  • バリューチェーン分析
  • COVID-19影響分析

第5章 世界のコンタクトセンターアナリティクス市場：コンポーネント別

  • 主な調査結果
  • イントロダクション
    • 世界のコンタクトセンターアナリティクス市場、コンポーネント別（2018年～2030年）
  • ソリューション
    • 世界のコンタクトセンターアナリティクス市場、ソリューション別、地域別（2018年～2030年）
  • サービス
    • 世界のコンタクトセンターアナリティクス市場、サービス別、地域別（2018年～2030年）

第6章 世界のコンタクトセンターアナリティクス市場：展開モデル別

  • 主な調査結果
  • イントロダクション
    • 世界のコンタクトセンターアナリティクス市場、展開モデル別（2018年～2030年）
  • クラウド
    • 世界のコンタクトセンターアナリティクス市場、クラウド別、地域別（2018年～2030年）
  • オンプレミス
    • 世界のコンタクトセンターアナリティクス市場、オンプレミス別、地域別（2018年～2030年）

第7章 世界のコンタクトセンターアナリティクス市場：エンドユーザー産業別

  • 主な調査結果
  • イントロダクション
    • 世界のコンタクトセンターアナリティクス市場、エンドユーザー産業別（2018年～2030年）
  • ヘルスケア
    • 世界のコンタクトセンターアナリティクス市場、ヘルスケア別、地域別（2018年～2030年）
  • BFSI
    • 世界のコンタクトセンターアナリティクス市場、BFSI別、地域別（2018年～2030年）
  • 政府・教育
    • 世界のコンタクトセンターアナリティクス市場、政府・教育別、地域別（2018年～2030年）
  • 小売・Eコマース
    • 世界のコンタクトセンターアナリティクス市場、小売・Eコマース別、地域別（2018年～2030年）
  • IT・テレコム
    • 世界のコンタクトセンターアナリティクス市場、IT・テレコム別、地域別（2018年～2030年）
  • その他
    • 世界のコンタクトセンターアナリティクス市場、その他、地域別（2018年～2030年）

第8章 世界のコンタクトセンターアナリティクス地域：地域別

  • 主な調査結果
  • イントロダクション
    • コンタクトセンターアナリティクス市場評価、地域別（2018年～2030年）
  • コンタクトセンターアナリティクス市場：北米
    • 北米：コンタクトセンターアナリティクス市場、コンポーネント別（2018年～2030年）
    • 北米：コンタクトセンターアナリティクス市場、エンドユーザー産業別（2018年～2030年）
    • 北米：コンタクトセンターアナリティクス市場、展開モデル別（2018年～2030年）
    • コンタクトセンターアナリティクス市場：米国
    • コンタクトセンターアナリティクス市場：カナダ
  • コンタクトセンターアナリティクス市場：欧州
    • 欧州：コンタクトセンターアナリティクス市場、コンポーネント別（2018年～2030年）
    • 欧州：コンタクトセンターアナリティクス市場、エンドユーザー産業別（2018年～2030年）
    • 欧州：コンタクトセンターアナリティクス市場、展開モデル別（2018年～2030年）
    • コンタクトセンターアナリティクス市場：英国
    • コンタクトセンターアナリティクス市場：フランス
    • コンタクトセンターアナリティクス市場：ドイツ
    • コンタクトセンターアナリティクス市場：イタリア
    • コンタクトセンターアナリティクス市場：スペイン
    • コンタクトセンターアナリティクス市場：オランダ
    • コンタクトセンターアナリティクス市場：ロシア
  • コンタクトセンターアナリティクス市場：アジア太平洋
    • アジア太平洋：コンタクトセンターアナリティクス市場、コンポーネント別（2018年～2030年）
    • アジア太平洋：コンタクトセンターアナリティクス市場、エンドユーザー産業別（2018年～2030年）
    • アジア太平洋：コンタクトセンターアナリティクス市場、展開モデル別（2018年～2030年）
    • コンタクトセンターアナリティクス市場：中国
    • コンタクトセンターアナリティクス市場：インド
    • コンタクトセンターアナリティクス市場：マレーシア
    • コンタクトセンターアナリティクス市場：日本
    • コンタクトセンターアナリティクス市場：インドネシア
    • コンタクトセンターアナリティクス市場：韓国
  • コンタクトセンターアナリティクス市場：中東・アフリカ
    • 中東・アフリカ：コンタクトセンターアナリティクス市場、コンポーネント別（2018年～2030年）
    • 中東・アフリカ：コンタクトセンターアナリティクス市場、エンドユーザー産業別（2018年～2030年）
    • 中東・アフリカ：コンタクトセンターアナリティクス市場、展開モデル別（2018年～2030年）
    • コンタクトセンターアナリティクス市場：サウジアラビア
    • コンタクトセンターアナリティクス市場：アラブ首長国連邦
    • コンタクトセンターアナリティクス市場：イスラエル
    • コンタクトセンターアナリティクス市場：南アフリカ
  • コンタクトセンターアナリティクス市場：ラテンアメリカ
    • ラテンアメリカ：コンタクトセンターアナリティクス市場、コンポーネント別（2018年～2030年）
    • ラテンアメリカ：コンタクトセンターアナリティクス市場、エンドユーザー産業別（2018年～2030年）
    • ラテンアメリカ：コンタクトセンターアナリティクス市場、展開モデル別（2018年～2030年）
    • コンタクトセンターアナリティクス市場：メキシコ
    • コンタクトセンターアナリティクス市場：ブラジル
    • コンタクトセンターアナリティクス市場：アルゼンチン

第9章 競合情勢

  • 拡大と買収の分析
    • 拡大
    • 買収
  • パートナーシップ/コラボレーション/協定/公開

第10章 企業プロファイル

  • 3CLogic Inc
  • 8X8, Inc
  • Avaya Inc.
  • CallMiner
  • Cisco Systems Inc
  • Dixa ApS
  • Five9
  • Genesys
  • Genpact Limited
  • Mitel Networks Corporation
  • Nice Ltd
  • Oracle Corporation
  • SAP
  • Servion Global Solutions
  • Talkdesk, Inc
図表

List of Tables

  • Table 1 Global Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 2 Global Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 3 Global Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 4 Contact Center Analytics Market Assessment, By Geography, 2018 - 2030 (USD Billion)
  • Table 5 North America: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 6 North America: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 7 North America: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 8 U.S.: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 9 U.S.: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 10 U.S.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 11 Canada: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 12 Canada: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 13 Canada: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 14 Europe: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 15 Europe: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 16 Europe: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 17 UK: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 18 UK: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 19 UK: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 20 France: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 21 France: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 22 France: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 23 Germany: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 24 Germany: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 25 Germany: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 26 Italy: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 27 Italy: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 28 Italy: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 29 Spain: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 30 Spain: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 31 Spain: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 32 Netherlands: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 33 Netherlands: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 34 Netherlands: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 35 Russia: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 36 Russia: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 37 Russia: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 38 Asia Pacific: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 39 Asia Pacific: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 40 Asia Pacific: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 41 China: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 42 China: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 43 China: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 44 India: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 45 India: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 46 India: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 47 Malaysia: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 48 Malaysia: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 49 Malaysia: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 50 Japan: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 51 Japan: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 52 Japan: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 53 Indonesia: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 54 Indonesia: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 55 Indonesia: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 56 South Korea: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 57 South Korea: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 58 South Korea: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 59 Middle East & Africa: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 60 Middle East & Africa: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 61 Middle East & Africa: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 62 Saudi Arabia: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 63 Saudi Arabia: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 64 Saudi Arabia: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 65 UAE: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 66 UAE: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 67 UAE: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 68 Israel: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 69 Israel: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 70 Israel: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 71 South Africa: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 72 South Africa: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 73 South Africa: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 74 Latin America: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 75 Latin America: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 76 Latin America: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 77 Mexico: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 78 Mexico: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 79 Mexico: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 80 Brazil: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 81 Brazil: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 82 Brazil: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • Table 83 Argentina: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • Table 84 Argentina: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • Table 85 Argentina: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)

List of Figures

Figure 1. Global Contact Center Analytics Market, 2018 - 2030 (USD Billion)

Figure 2. Integrated Ecosystem

Figure 3. Research Methodology: Top-Down & Bottom-Up Approach

Figure 4. Market by Geography

Figure 5. Porter's Five Forces

Figure 6. Market by Deployment Model

Figure 7. Global Contact Center Analytics Market, by Deployment Model, 2021 & 2030 (USD Billion)

Figure 8. Market by Component

Figure 9. Global Contact Center Analytics Market, by Component, 2021 & 2030 (USD Billion)

Figure 10. Market by End-Use Industry

Figure 11. Global Contact Center Analytics Market, by End-Use Industry, 2021 & 2030 (USD Billion)

Figure 12. Contact Center Analytics Market Assessment, By Geography, 2018 - 2030 (USD Billion)

Figure 13. Strategic Analysis - Contact Center Analytics Market

目次
Product Code: PM2540

The global contact center analytics market size is expected to reach USD 5.81 billion by 2030, according to a new study by Polaris Market Research. The report "Contact Center Analytics Market Share, Size, Trends, Industry Analysis Report, By Component (Solution, Services); By Deployment Model; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030" gives a detailed insight into current market dynamics and provides analysis on future market growth.

The industry has witnessed increased adoption in developing and developed regions. This is undertaken to minimize the operational forces and increase the efficiency of businesses. North America accounted for a significant share in 2021 owing to greater demand for analytics solutions from industries such as healthcare, BFSI, and IT & Telecom.

Rising penetration of e-commerce platforms and strengthening retail sectors further promote the adoption of these solutions. Small and medium-sized businesses in the region are increasingly investing in contact center analytic solutions to expand their customer base and offer enhanced customer services.

The industry is driven by factors such as increased usage of innovative technologies such as machine learning, artificial intelligence, and others. Additionally, there is a must for client fulfillment and improved customer experience, which further leads to the increased adoption of contact center analytics solutions.

Nonetheless, factors such as implementation time as well as the cost of the system restrain the industry growth. Furthermore, an increase in the adoption of cloud-based solutions and dynamic customer demand for robust self-service interactions are expected to provide opportunities for the industry.

Contact Center Analytics Market Report Highlights

The market for services segment is expected to be the fastest growing segment during the forecast period.

On-premises accounted for the largest revenue share, owing to improved data quality and reduced data entry offered by on-premise-based contact center analytics as compared to cloud-based promote its adoption among organizations

By end-use industry, IT & telecom is expected to account for a considerable market share in the industry. Contact center analytics solutions are widely used in the IT and telecom industry due to their comprehensive business process automation capabilities

North America region will lead the global market by 2030. Owing to increase in adoption of automated services among businesses, along with improved operational efficiency, enhanced productivity levels, and business outcomes.

The global market is highly competitive owing to the existence of large industry players with global presence including Cisco Systems Inc., Servion Global Solutions, Five9, Genesys, Genpact Limited, Mitel Networks Corporation, Oracle Corporation

Polaris Market Research has segmented the contact center analytics market report based on component, deployment model, end-use industry, and region:

Contact Center Analytics, Component Outlook (Revenue - USD Billion, 2018 - 2030)

Solution

Services

Contact Center Analytics, Deployment Model Outlook (Revenue - USD Billion, 2018 - 2030)

Cloud

On-premises

Contact Center Analytics, End-Use Industry Outlook (Revenue - USD Billion, 2018 - 2030)

Healthcare

BFSI

Government & Education

Retail & E-Commerce

IT & Telecom

Others

Contact Center Analytics, Regional Outlook (Revenue - USD Billion, 2018 - 2030)

North America

U.S

Canada

Europe

Germany

UK

France

Italy

Spain

Russia

Netherlands

Asia Pacific

China

India

Japan

South Korea

Indonesia

Malaysia

Latin America

Argentina

Brazil

Mexico

Middle East & Africa

UAE

Saudi Arabia

Israel

South Africa

Table of Contents

1. Introduction

  • 1.1. Report Description
    • 1.1.1. Objectives of the Study
    • 1.1.2. Market Scope
    • 1.1.3. Assumptions
  • 1.2. Stakeholders

2. Executive Summary

  • 2.1. Market Highlights

3. Research Methodology

  • 3.1. Overview
    • 3.1.1. Data Mining
  • 3.2. Data Sources
    • 3.2.1. Primary Sources
    • 3.2.2. Secondary Sources

4. Global Contact Center Analytics Market Insights

  • 4.1. Contact Center Analytics - Industry Snapshot
  • 4.2. Contact Center Analytics Market Dynamics
    • 4.2.1. Drivers and Opportunities
      • 4.2.1.1. Increasing demand for speech and text analytics
      • 4.2.1.2. Growing demand for better customer experience management solutions
    • 4.2.2. Restraints and Challenges
      • 4.2.2.1. High cost of investment
  • 4.3. Porter's Five Forces Analysis
    • 4.3.1. Bargaining Power of Suppliers (Moderate)
    • 4.3.2. Threats of New Entrants: (Low)
    • 4.3.3. Bargaining Power of Buyers (Moderate)
    • 4.3.4. Threat of Substitute (Moderate)
    • 4.3.5. Rivalry among existing firms (High)
  • 4.4. PESTEL Analysis
  • 4.5. Contact Center Analytics Market Industry Trends
  • 4.6. Value Chain Analysis
  • 4.7. COVID-19 Impact Analysis

5. Global Contact Center Analytics Market, by Component

  • 5.1. Key Findings
  • 5.2. Introduction
    • 5.2.1. Global Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
  • 5.3. Solution
    • 5.3.1. Global Contact Center Analytics Market, by Solution, by Region, 2018 - 2030 (USD Billion)
  • 5.4. Services
    • 5.4.1. Global Contact Center Analytics Market, by Services, by Region, 2018 - 2030 (USD Billion)

6. Global Contact Center Analytics Market, by Deployment Model

  • 6.1. Key Findings
  • 6.2. Introduction
    • 6.2.1. Global Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • 6.3. Cloud
    • 6.3.1. Global Contact Center Analytics Market, by Cloud, by Region, 2018 - 2030 (USD Billion)
  • 6.4. On-premises
    • 6.4.1. Global Contact Center Analytics Market, by On-premises, by Region, 2018 - 2030 (USD Billion)

7. Global Contact Center Analytics Market, by End-Use Industry

  • 7.1. Key Findings
  • 7.2. Introduction
    • 7.2.1. Global Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
  • 7.3. Healthcare
    • 7.3.1. Global Contact Center Analytics Market, by Healthcare, by Region, 2018 - 2030 (USD Billion)
  • 7.4. BFSI
    • 7.4.1. Global Contact Center Analytics Market, by BFSI, by Region, 2018 - 2030 (USD Billion)
  • 7.5. Government & Education
    • 7.5.1. Global Contact Center Analytics Market, by Government & Education, by Region, 2018 - 2030 (USD Billion)
  • 7.6. Retail & E-Commerce
    • 7.6.1. Global Contact Center Analytics Market, by Retail & E-Commerce, by Region, 2018 - 2030 (USD Billion)
  • 7.7. IT & Telecom
    • 7.7.1. Global Contact Center Analytics Market, by IT & Telecom, by Region, 2018 - 2030 (USD Billion)
  • 7.8. Others
    • 7.8.1. Global Other Contact Center Analytics Market, by Region, 2018 - 2030 (USD Billion)

8. Global Contact Center Analytics Market, by Geography

  • 8.1. Key findings
  • 8.2. Introduction
    • 8.2.1. Contact Center Analytics Market Assessment, By Geography, 2018 - 2030 (USD Billion)
  • 8.3. Contact Center Analytics Market - North America
    • 8.3.1. North America: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
    • 8.3.2. North America: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
    • 8.3.3. North America: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.3.4. Contact Center Analytics Market - U.S.
      • 8.3.4.1. U.S.: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.3.4.2. U.S.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.3.4.3. U.S.: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.3.5. Contact Center Analytics Market - Canada
      • 8.3.5.1. Canada: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.3.5.2. Canada.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.3.5.3. Canada: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • 8.4. Contact Center Analytics Market - Europe
    • 8.4.1. Europe: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
    • 8.4.2. Europe.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
    • 8.4.3. Europe: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.4.4. Contact Center Analytics Market - UK
      • 8.4.4.1. UK: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.4.4.2. UK.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.4.4.3. UK: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.4.5. Contact Center Analytics Market - France
      • 8.4.5.1. France: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.4.5.2. France.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.4.5.3. France: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.4.6. Contact Center Analytics Market - Germany
      • 8.4.6.1. Germany: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.4.6.2. Germany.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.4.6.3. Germany: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.4.7. Contact Center Analytics Market - Italy
      • 8.4.7.1. Italy: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.4.7.2. Italy.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.4.7.3. Italy: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.4.8. Contact Center Analytics Market - Spain
      • 8.4.8.1. Spain: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.4.8.2. Spain.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.4.8.3. Spain: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.4.9. Contact Center Analytics Market - Netherlands
      • 8.4.9.1. Netherlands: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.4.9.2. Netherlands.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.4.9.3. Netherlands: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.4.10. Contact Center Analytics Market - Russia
      • 8.4.10.1. Russia: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.4.10.2. Russia.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.4.10.3. Russia: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • 8.5. Contact Center Analytics Market - Asia Pacific
    • 8.5.1. Asia Pacific: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
    • 8.5.2. Asia Pacific.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
    • 8.5.3. Asia Pacific: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.5.4. Contact Center Analytics Market - China
      • 8.5.4.1. China: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.5.4.2. China.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.5.4.3. China: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.5.5. Contact Center Analytics Market - India
      • 8.5.5.1. India: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.5.5.2. India.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.5.5.3. India: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.5.6. Contact Center Analytics Market - Malaysia
      • 8.5.6.1. Malaysia: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.5.6.2. Malaysia.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.5.6.3. Malaysia: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.5.7. Contact Center Analytics Market - Japan
      • 8.5.7.1. Japan: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.5.7.2. Japan.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.5.7.3. Japan: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.5.8. Contact Center Analytics Market - Indonesia
      • 8.5.8.1. Indonesia: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.5.8.2. Indonesia.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.5.8.3. Indonesia: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.5.9. Contact Center Analytics Market - South Korea
      • 8.5.9.1. South Korea: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.5.9.2. South Korea.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.5.9.3. South Korea: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • 8.6. Contact Center Analytics Market - Middle East & Africa
    • 8.6.1. Middle East & Africa: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
    • 8.6.2. Middle East & Africa.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
    • 8.6.3. Middle East & Africa: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.6.4. Contact Center Analytics Market - Saudi Arabia
      • 8.6.4.1. Saudi Arabia: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.6.4.2. Saudi Arabia.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.6.4.3. Saudi Arabia: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.6.5. Contact Center Analytics Market - UAE
      • 8.6.5.1. UAE: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.6.5.2. UAE.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.6.5.3. UAE: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.6.6. Contact Center Analytics Market - Israel
      • 8.6.6.1. Israel: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.6.6.2. Israel.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.6.6.3. Israel: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.6.7. Contact Center Analytics Market - South Africa
      • 8.6.7.1. South Africa: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.6.7.2. South Africa.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.6.7.3. South Africa: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
  • 8.7. Contact Center Analytics Market - Latin America
    • 8.7.1. Latin America: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
    • 8.7.2. Latin America.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
    • 8.7.3. Latin America: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.7.4. Contact Center Analytics Market - Mexico
      • 8.7.4.1. Mexico: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.7.4.2. Mexico.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.7.4.3. Mexico: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.7.5. Contact Center Analytics Market - Brazil
      • 8.7.5.1. Brazil: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.7.5.2. Brazil.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.7.5.3. Brazil: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)
    • 8.7.6. Contact Center Analytics Market - Argentina
      • 8.7.6.1. Argentina: Contact Center Analytics Market, by Component, 2018 - 2030 (USD Billion)
      • 8.7.6.2. Argentina.: Contact Center Analytics Market, by End-Use Industry, 2018 - 2030 (USD Billion)
      • 8.7.6.3. Argentina: Contact Center Analytics Market, by Deployment Model, 2018 - 2030 (USD Billion)

9. Competitive Landscape

  • 9.1. Expansion and Acquisition Analysis
    • 9.1.1. Expansion
    • 9.1.2. Acquisitions
  • 9.2. Partnerships/Collaborations/Agreements/Exhibitions

10. Company Profiles

  • 10.1. 3CLogic Inc
    • 10.1.1. Company Overview
    • 10.1.2. Financial Performance
    • 10.1.3. Product Benchmarking
    • 10.1.4. Recent Development
  • 10.2. 8X8, Inc
    • 10.2.1. Company Overview
    • 10.2.2. Financial Performance
    • 10.2.3. Product Benchmarking
    • 10.2.4. Recent Development
  • 10.3. Avaya Inc.
    • 10.3.1. Company Overview
    • 10.3.2. Financial Performance
    • 10.3.3. Product Benchmarking
    • 10.3.4. Recent Development
  • 10.4. CallMiner
    • 10.4.1. Company Overview
    • 10.4.2. Financial Performance
    • 10.4.3. Product Benchmarking
    • 10.4.4. Recent Development
  • 10.5. Cisco Systems Inc
    • 10.5.1. Company Overview
    • 10.5.2. Financial Performance
    • 10.5.3. Product Benchmarking
    • 10.5.4. Recent Development
  • 10.6. Dixa ApS
    • 10.6.1. Company Overview
    • 10.6.2. Financial Performance
    • 10.6.3. Product Benchmarking
    • 10.6.4. Recent Development
  • 10.7. Five9
    • 10.7.1. Company Overview
    • 10.7.2. Financial Performance
    • 10.7.3. Product Benchmarking
    • 10.7.4. Recent Development
  • 10.8. Genesys
    • 10.8.1. Company Overview
    • 10.8.2. Financial Performance
    • 10.8.3. Product Benchmarking
    • 10.8.4. Recent Development
  • 10.9. Genpact Limited
    • 10.9.1. Company Overview
    • 10.9.2. Financial Performance
    • 10.9.3. Product Benchmarking
    • 10.9.4. Recent Development
  • 10.10. Mitel Networks Corporation
    • 10.10.1. Company Overview
    • 10.10.2. Financial Performance
    • 10.10.3. Product Benchmarking
    • 10.10.4. Recent Development
  • 10.11. Nice Ltd
    • 10.11.1. Company Overview
    • 10.11.2. Financial Performance
    • 10.11.3. Product Benchmarking
    • 10.11.4. Recent Development
  • 10.12. Oracle Corporation
    • 10.12.1. Company Overview
    • 10.12.2. Financial Performance
    • 10.12.3. Product Benchmarking
    • 10.12.4. Recent Development
  • 10.13. SAP
    • 10.13.1. Company Overview
    • 10.13.2. Financial Performance
    • 10.13.3. Product Benchmarking
    • 10.13.4. Recent Development
  • 10.14. Servion Global Solutions
    • 10.14.1. Company Overview
    • 10.14.2. Financial Performance
    • 10.14.3. Product Benchmarking
    • 10.14.4. Recent Development
  • 10.15. Talkdesk, Inc
    • 10.15.1. Company Overview
    • 10.15.2. Financial Performance
    • 10.15.3. Product Benchmarking
    • 10.15.4. Recent Development