コンタクトセンターアナリティクスの世界市場レポート 2024年

コンタクトセンターアナリティクスの市場規模は近年急速に拡大しています。2023年の19億5,000万米ドルから2024年には22億7,000万米ドルへと、CAGR16.8％で拡大します。過去数年間に見られた成長は、クラウドベースのソリューションへの移行、顧客中心戦略への注力、マルチチャネルコミュニケーションの分析、業務効率の最適化、音声分析とセンチメント分析の採用に起因しています。

2023年のコンタクトセンターアナリティクス市場シェアでは、北米が最大地域でした。アジア太平洋は予測期間中に最も急成長する地域となる見込みです。コンタクトセンターアナリティクス市場レポートの対象地域は、アジア太平洋、西欧、中東欧、北米、南米、中東・アフリカです。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 マクロ経済シナリオ

• 高インフレが市場に与える影響
• ウクライナ・ロシア戦争が市場に与える影響
• COVID-19による市場への影響

第5章 世界市場規模と成長

• 世界のコンタクトセンターアナリティクス市場の促進要因と抑制要因
  • 市場促進要因
  • 市場抑制要因
• 世界のコンタクトセンターアナリティクスの市場規模実績と成長、2018～2023年
• 世界のコンタクトセンターアナリティクス市場規模と成長予測、2023～2028年、2033年

第6章 市場セグメンテーション

• 世界のコンタクトセンターアナリティクス市場、コンポーネント別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
• ソフトウェア
• サービス
• 世界のコンタクトセンターアナリティクス市場、導入モード別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
• クラウド
• オンプレミス
• 世界のコンタクトセンターアナリティクス市場、企業規模別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
• 大企業
• 中小企業
• 世界のコンタクトセンターアナリティクス市場、用途別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
• 自動通話分配器
• ログ管理
• リスクとコンプライアンスの管理
• リアルタイムの監視とレポート
• 労働力の最適化
• カスタマーエクスペリエンス管理
• その他
• 世界のコンタクトセンターアナリティクス市場、業種別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
• BFSI
• 医療とライフサイエンス
• 製造業
• 小売と消費財
• エネルギーと公共事業
• 通信とIT
• 旅行とホスピタリティ
• 政府と防衛
• その他

第7章 地域と国の分析

• 世界のコンタクトセンターアナリティクス市場、地域別、実績と予測、2018～2023年、2023～2028年、2033年
• 世界のコンタクトセンターアナリティクス市場、国別、実績と予測、2018～2023年、2023～2028年、2033年

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

• コンタクトセンターアナリティクス市場の競合情勢
• コンタクトセンターアナリティクス市場の企業プロファイル
  • Cisco Systems Inc.
  • Genpact
  • Oracle Corporation
  • Avaya Holdings Corp.
  • NICE Ltd.

第31章 競合ベンチマーキング

第32章 競合ダッシュボード

第33章 主要な合併と買収

第34章 将来の展望と潜在性分析

第35章 付録

Contact Center Analytics Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on contact center analytics market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

• Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
• Understand how the market has been affected by the coronavirus and how it is responding as the impact of the virus abates.
• Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
• Measure the impact of high global inflation on market growth.
• Create regional and country strategies on the basis of local data and analysis.
• Identify growth segments for investment.
• Outperform competitors using forecast data and the drivers and trends shaping the market.
• Understand customers based on the latest market shares.
• Benchmark performance against key competitors.
• Suitable for supporting your internal and external presentations with reliable high quality data and analysis
• Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
• All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for contact center analytics? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The contact center analytics market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

Scope

Markets Covered:

• 1) By Component: Software; Services
• 2) By Deployment Mode: Cloud; On Premise
• 3) By Enterprise Size: Large Enterprises; Small and Medium Enterprises
• 4) By Applications: Automatic Call Distributor; Log Management; Risk and Compliance Management; Real-time Monitoring and Reporting; Workforce Optimization; Customer Experience Management; Other Applications
• 5) By Verticals: BFSI; Healthcare and Life Sciences; Manufacturing; Retail and Consumer Goods; Energy and Utilities; Telecom and IT; Travel and Hospitality; Government and Defense; Other Verticals
• Companies Mentioned: Cisco Systems Inc.; Genpact; Oracle Corporation; Avaya Holdings Corp.; NICE Ltd.
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery format: PDF, Word and Excel Data Dashboard.

Executive Summary

Contact center analytics involves the processes and tools employed by organizations, particularly contact centers, to gather insights into business performance. This is achieved by tracking, collecting, and managing various service metrics, including call times, employee performance, efficiency, and customer satisfaction. The data collected through contact center analytics is utilized to develop customer-centric strategies for enhancing business efficiency.

The key components of contact center analytics include software and services. Software encompasses a collection of instructions, data, or computer programs used to operate machines and perform specific activities. It is employed by both large enterprises and small and medium enterprises, and can be deployed through cloud-based or on-premise models. The applications of contact center analytics span automatic call distribution, log management, risk and compliance management, real-time monitoring and reporting, workforce optimization, customer experience management, and others. Various industry verticals, such as BFSI, healthcare and life sciences, manufacturing, retail and consumer goods, energy and utilities, telecom and IT, travel and hospitality, government and defense, leverage contact center analytics for improved operational insights.

The contact center analytics market research report is one of a series of new reports from The Business Research Company that provides contact center analytics market statistics, including contact center analytics industry global market size, regional shares, competitors with a contact center analytics market share, detailed contact center analytics market segments, market trends and opportunities, and any further data you may need to thrive in the contact center analytics industry. This contact center analytics market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The contact center analytics market size has grown rapidly in recent years. It will grow from $1.95 billion in 2023 to $2.27 billion in 2024 at a compound annual growth rate (CAGR) of 16.8%. The growth observed in the historical period can be ascribed to the transition towards cloud-based solutions, a focus on customer-centric strategies, analysis of multichannel communication, optimization of operational efficiency, and the adoption of speech and sentiment analysis.

The contact center analytics market size is expected to see rapid growth in the next few years. It will grow to $4.26 billion in 2028 at a compound annual growth rate (CAGR) of 17.0%. The projected growth during the forecast period can be attributed to a growing emphasis on enhancing customer experience, a surge in the analysis of omnichannel communication, a rising demand for real-time insights, and a sustained focus on operational efficiency. Key trends expected in this period encompass the adoption of scalability and cloud solutions, a heightened focus on personalization and customer segmentation, initiatives aimed at enhancing employee performance, the integration of speech and sentiment analysis, a stronger emphasis on compliance and security monitoring, and advancements in the integration of artificial intelligence (AI) and machine learning.

The contact center analytics market is poised for growth, driven by an increasing demand for predictive analytics and real-time monitoring. Predictive analytics and real-time monitoring involve extracting valuable insights from diverse data sources to predict future outcomes and optimize business operations. These tools are instrumental for contact center analytics, enabling businesses to identify opportunities, enhance customer experiences, improve retention rates, and formulate effective strategies. As reported by Al Reyami Technologies LLC in July 2021, approximately 52% of businesses leverage advanced and predictive analytics for operational insights and contextual intelligence, underscoring the market's growth driven by the heightened demand for these capabilities.

The contact center analytics market is set to expand further due to the rising adoption of artificial intelligence (AI). AI, a branch of computer science focused on developing intelligent machines, plays a pivotal role in automating data analysis, providing real-time insights, and optimizing customer interactions within contact center analytics. This results in improved operational efficiency and an enhanced overall customer experience. Notably, according to The International Business Machines Corporation (IBM) in May 2022, 35% of businesses globally utilized artificial intelligence (AI) - a 4% increase from the previous year. This surge in AI adoption is a key driver for the growth of the contact center analytics market.

A prominent trend in the contact center analytics market is the emphasis on new product innovation. Major players in the market are channeling efforts into developing innovative products that offer superior solutions for contact center analytics, particularly in high-volume call environments such as call centers. For instance, Qualtrics, a US-based software company, introduced Real-Time Agent Assist and Automated Call Summaries solutions in October 2022. These AI-driven solutions provide personalized coaching to contact center agents during customer calls, enhancing customer support skills and generating automated call summaries that aid in agent performance evaluation and overall contact center performance tracking.

In the pursuit of a competitive edge, major companies in the contact center analytics market are increasingly focusing on innovative technologies, particularly AI-driven call center platforms. These platforms leverage AI technologies like natural language processing and machine learning to automate and enhance various aspects of call center operations. A notable example is observe. AI, a US-based startup, which launched a comprehensive analytics tool for contact centers in September 2022. The tool utilizes a 30 billion-parameter contact center large language model (LLM) and generative AI engine to deliver accurate AI-based insights. These insights empower frontline teams, drive sales, ensure compliance, and enhance customer satisfaction.

Qualtrics, a US-based company operating in the contact center analytics market, made a strategic move in October 2021 by acquiring Clarabridge for $1.2 billion. This acquisition aims to strengthen Qualtrics' product portfolio in contact center analytics by enhancing omnichannel conversational analytics, ultimately positioning the company as a market leader. Clarabridge, the acquired US-based company, brings valuable expertise and capabilities to Qualtrics in the contact center analytics domain.

Major companies operating in the contact center analytics market report are Cisco Systems Inc., Genpact, Oracle Corporation, Avaya Holdings Corp., NICE Ltd., SAP SE, 8x8 Inc., Talkdesk, Genesys Telecommunications Laboratories Inc., CallMiner, Enghouse Interactive Inc., Five9 Inc., Verint Systems Inc., Mitel Networks Corporation, Servion Global Solutions, Aspect Software Inc., Clarabridge Inc., Calabrio Inc., ZOOM International, Clarify360, Sabio Ltd., Voci Technologies, Xdroid, Pindrop Security, Cognitivescale, Uniphore, Observe.AI, Gridspace, VoiceBase, Deepgram, Cresta AI, DIALPAD INC., Adastra Corporation

North America was the largest region in the contact center analytics market share in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the contact center analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the contact center analytics market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The contact center analytics market includes revenues earned by entities by providing customer satisfaction (CSAT), customer retention, customer effort score, and service-level agreement (SLA) performance. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Table of Contents

1. Executive Summary

2. Contact Center Analytics Market Characteristics

3. Contact Center Analytics Market Trends And Strategies

4. Contact Center Analytics Market - Macro Economic Scenario

• 4.1. Impact Of High Inflation On The Market
• 4.2. Ukraine-Russia War Impact On The Market
• 4.3. COVID-19 Impact On The Market

5. Global Contact Center Analytics Market Size and Growth

• 5.1. Global Contact Center Analytics Market Drivers and Restraints
  • 5.1.1. Drivers Of The Market
  • 5.1.2. Restraints Of The Market
• 5.2. Global Contact Center Analytics Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
• 5.3. Global Contact Center Analytics Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Contact Center Analytics Market Segmentation

• 6.1. Global Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• Software
• Services
• 6.2. Global Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• Cloud
• On Premise
• 6.3. Global Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• Large Enterprises
• Small and Medium Enterprises
• 6.4. Global Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• Automatic Call Distributor
• Log Management
• Risk and Compliance Management
• Real-time Monitoring and Reporting
• Workforce Optimization
• Customer Experience Management
• Other Applications
• 6.5. Global Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• BFSI
• Healthcare and Life Sciences
• Manufacturing
• Retail and Consumer Goods
• Energy and Utilities
• Telecom and IT
• Travel and Hospitality
• Government and Defense
• Other Verticals

7. Contact Center Analytics Market Regional And Country Analysis

• 7.1. Global Contact Center Analytics Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 7.2. Global Contact Center Analytics Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Contact Center Analytics Market

• 8.1. Asia-Pacific Contact Center Analytics Market Overview
• Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 8.3. Asia-Pacific Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 8.4. Asia-Pacific Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Contact Center Analytics Market

• 9.1. China Contact Center Analytics Market Overview
• 9.2. China Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
• 9.3. China Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
• 9.4. China Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Contact Center Analytics Market

• 10.1. India Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 10.2. India Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 10.3. India Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Contact Center Analytics Market

• 11.1. Japan Contact Center Analytics Market Overview
• 11.2. Japan Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 11.3. Japan Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 11.4. Japan Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Contact Center Analytics Market

• 12.1. Australia Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 12.2. Australia Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 12.3. Australia Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Contact Center Analytics Market

• 13.1. Indonesia Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 13.2. Indonesia Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 13.3. Indonesia Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Contact Center Analytics Market

• 14.1. South Korea Contact Center Analytics Market Overview
• 14.2. South Korea Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 14.3. South Korea Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 14.4. South Korea Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Contact Center Analytics Market

• 15.1. Western Europe Contact Center Analytics Market Overview
• 15.2. Western Europe Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 15.3. Western Europe Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 15.4. Western Europe Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Contact Center Analytics Market

• 16.1. UK Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 16.2. UK Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 16.3. UK Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Contact Center Analytics Market

• 17.1. Germany Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 17.2. Germany Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 17.3. Germany Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Contact Center Analytics Market

• 18.1. France Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 18.2. France Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 18.3. France Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Contact Center Analytics Market

• 19.1. Italy Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 19.2. Italy Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 19.3. Italy Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Contact Center Analytics Market

• 20.1. Spain Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 20.2. Spain Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 20.3. Spain Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Contact Center Analytics Market

• 21.1. Eastern Europe Contact Center Analytics Market Overview
• 21.2. Eastern Europe Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 21.3. Eastern Europe Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 21.4. Eastern Europe Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Contact Center Analytics Market

• 22.1. Russia Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 22.2. Russia Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 22.3. Russia Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Contact Center Analytics Market

• 23.1. North America Contact Center Analytics Market Overview
• 23.2. North America Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 23.3. North America Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 23.4. North America Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Contact Center Analytics Market

• 24.1. USA Contact Center Analytics Market Overview
• 24.2. USA Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 24.3. USA Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 24.4. USA Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Contact Center Analytics Market

• 25.1. Canada Contact Center Analytics Market Overview
• 25.2. Canada Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 25.3. Canada Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 25.4. Canada Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Contact Center Analytics Market

• 26.1. South America Contact Center Analytics Market Overview
• 26.2. South America Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 26.3. South America Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 26.4. South America Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Contact Center Analytics Market

• 27.1. Brazil Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 27.2. Brazil Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 27.3. Brazil Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Contact Center Analytics Market

• 28.1. Middle East Contact Center Analytics Market Overview
• 28.2. Middle East Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 28.3. Middle East Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 28.4. Middle East Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Contact Center Analytics Market

• 29.1. Africa Contact Center Analytics Market Overview
• 29.2. Africa Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 29.3. Africa Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
• 29.4. Africa Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Contact Center Analytics Market Competitive Landscape And Company Profiles

• 30.1. Contact Center Analytics Market Competitive Landscape
• 30.2. Contact Center Analytics Market Company Profiles
  • 30.2.1. Cisco Systems Inc.
    • 30.2.1.1. Overview
    • 30.2.1.2. Products and Services
    • 30.2.1.3. Strategy
    • 30.2.1.4. Financial Performance
  • 30.2.2. Genpact
    • 30.2.2.1. Overview
    • 30.2.2.2. Products and Services
    • 30.2.2.3. Strategy
    • 30.2.2.4. Financial Performance
  • 30.2.3. Oracle Corporation
    • 30.2.3.1. Overview
    • 30.2.3.2. Products and Services
    • 30.2.3.3. Strategy
    • 30.2.3.4. Financial Performance
  • 30.2.4. Avaya Holdings Corp.
    • 30.2.4.1. Overview
    • 30.2.4.2. Products and Services
    • 30.2.4.3. Strategy
    • 30.2.4.4. Financial Performance
  • 30.2.5. NICE Ltd.
    • 30.2.5.1. Overview
    • 30.2.5.2. Products and Services
    • 30.2.5.3. Strategy
    • 30.2.5.4. Financial Performance

31. Global Contact Center Analytics Market Competitive Benchmarking

32. Global Contact Center Analytics Market Competitive Dashboard

33. Key Mergers And Acquisitions In The Contact Center Analytics Market

34. Contact Center Analytics Market Future Outlook and Potential Analysis

• 34.1 Contact Center Analytics Market In 2028 - Countries Offering Most New Opportunities
• 34.2 Contact Center Analytics Market In 2028 - Segments Offering Most New Opportunities
• 34.3 Contact Center Analytics Market In 2028 - Growth Strategies
  • 34.3.1 Market Trend Based Strategies
  • 34.3.2 Competitor Strategies

35. Appendix

• 35.1. Abbreviations
• 35.2. Currencies
• 35.3. Historic And Forecast Inflation Rates
• 35.4. Research Inquiries
• 35.5. The Business Research Company
• 35.6. Copyright And Disclaimer