市場調査レポート

商品コード

コンタクトセンターアナリティクスの世界市場規模、シェア、産業動向分析：コンポーネント別、用途別、展開モード別、組織規模別、業種別、地域別の展望と予測（2022年～2028年）

Global Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Regional Outlook and Forecast, 2022 - 2028

出版日: 2022年05月31日 | 発行: KBV Research

| ページ情報: 英文 404 Pages | 納期: 即納可能

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価格表記: USDを日本円(税抜)に換算

本日の銀行送金レート: 1USD=155.76円

全表示
概要
図表
目次

概要

サンプル依頼リストに入れる

世界のコンタクトセンターアナリティクスの市場規模は、2028年までに31億米ドルに達し、予測期間中にCAGR11.2%の市場成長率で上昇すると予測されています。

当レポートでは、世界のコンタクトセンターアナリティクス市場について調査し、市場概要、競合分析、セグメント・地域別の市場分析、主要企業のプロファイルなどの情報を提供しています。

LIST OF TABLES

TABLE 1 Global Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 2 Global Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 3 Partnerships, Collaborations and Agreements- Contact Center Analytics Market
TABLE 4 Product Launches And Product Expansions- Contact Center Analytics Market
TABLE 5 Acquisition and Mergers- Contact Center Analytics Market
TABLE 6 Global Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 7 Global Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 8 Global Software Market by Region, 2018 - 2021, USD Million
TABLE 9 Global Software Market by Region, 2022 - 2028, USD Million
TABLE 10 Global Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 11 Global Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 12 Global Speech Analytics Market by Region, 2018 - 2021, USD Million
TABLE 13 Global Speech Analytics Market by Region, 2022 - 2028, USD Million
TABLE 14 Global Text Analytics Market by Region, 2018 - 2021, USD Million
TABLE 15 Global Text Analytics Market by Region, 2022 - 2028, USD Million
TABLE 16 Global Desktop Analytics Market by Region, 2018 - 2021, USD Million
TABLE 17 Global Desktop Analytics Market by Region, 2022 - 2028, USD Million
TABLE 18 Global Predictive Analytics Market by Region, 2018 - 2021, USD Million
TABLE 19 Global Predictive Analytics Market by Region, 2022 - 2028, USD Million
TABLE 20 Global Cross-channel Analytics & Performance Analytics Market by Region, 2018 - 2021, USD Million
TABLE 21 Global Cross-channel Analytics & Performance Analytics Market by Region, 2022 - 2028, USD Million
TABLE 22 Global Services Market by Region, 2018 - 2021, USD Million
TABLE 23 Global Services Market by Region, 2022 - 2028, USD Million
TABLE 24 Global Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 25 Global Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 26 Global Customer Experience Management Market by Region, 2018 - 2021, USD Million
TABLE 27 Global Customer Experience Management Market by Region, 2022 - 2028, USD Million
TABLE 28 Global Workforce Optimization Market by Region, 2018 - 2021, USD Million
TABLE 29 Global Workforce Optimization Market by Region, 2022 - 2028, USD Million
TABLE 30 Global Risk & Compliance Management Market by Region, 2018 - 2021, USD Million
TABLE 31 Global Risk & Compliance Management Market by Region, 2022 - 2028, USD Million
TABLE 32 Global Log Management, Real-Time Monitoring & Analysis Market by Region, 2018 - 2021, USD Million
TABLE 33 Global Log Management, Real-Time Monitoring & Analysis Market by Region, 2022 - 2028, USD Million
TABLE 34 Global Automatic Call Distributor & Others Market by Region, 2018 - 2021, USD Million
TABLE 35 Global Automatic Call Distributor & Others Market by Region, 2022 - 2028, USD Million
TABLE 36 Global Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 37 Global Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 38 Global Cloud Market by Region, 2018 - 2021, USD Million
TABLE 39 Global Cloud Market by Region, 2022 - 2028, USD Million
TABLE 40 Global On-premise Market by Region, 2018 - 2021, USD Million
TABLE 41 Global On-premise Market by Region, 2022 - 2028, USD Million
TABLE 42 Global Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 43 Global Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 44 Global Large Enterprises Market by Region, 2018 - 2021, USD Million
TABLE 45 Global Large Enterprises Market by Region, 2022 - 2028, USD Million
TABLE 46 Global Small & Medium Enterprises (SMEs) Market by Region, 2018 - 2021, USD Million
TABLE 47 Global Small & Medium Enterprises (SMEs) Market by Region, 2022 - 2028, USD Million
TABLE 48 Global Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 49 Global Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 50 Global BFSI Market by Region, 2018 - 2021, USD Million
TABLE 51 Global BFSI Market by Region, 2022 - 2028, USD Million
TABLE 52 Global Retail & Consumer Goods Market by Region, 2018 - 2021, USD Million
TABLE 53 Global Retail & Consumer Goods Market by Region, 2022 - 2028, USD Million
TABLE 54 Global Energy & Utilities Market by Region, 2018 - 2021, USD Million
TABLE 55 Global Energy & Utilities Market by Region, 2022 - 2028, USD Million
TABLE 56 Global Government & Defense Market by Region, 2018 - 2021, USD Million
TABLE 57 Global Government & Defense Market by Region, 2022 - 2028, USD Million
TABLE 58 Global Healthcare & Life Sciences Market by Region, 2018 - 2021, USD Million
TABLE 59 Global Healthcare & Life Sciences Market by Region, 2022 - 2028, USD Million
TABLE 60 Global Manufacturing Market by Region, 2018 - 2021, USD Million
TABLE 61 Global Manufacturing Market by Region, 2022 - 2028, USD Million
TABLE 62 Global Telecom & IT Market by Region, 2018 - 2021, USD Million
TABLE 63 Global Telecom & IT Market by Region, 2022 - 2028, USD Million
TABLE 64 Global Travel & Hospitality Market by Region, 2018 - 2021, USD Million
TABLE 65 Global Travel & Hospitality Market by Region, 2022 - 2028, USD Million
TABLE 66 Global Others Market by Region, 2018 - 2021, USD Million
TABLE 67 Global Others Market by Region, 2022 - 2028, USD Million
TABLE 68 Global Contact Center Analytics Market by Region, 2018 - 2021, USD Million
TABLE 69 Global Contact Center Analytics Market by Region, 2022 - 2028, USD Million
TABLE 70 North America Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 71 North America Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 72 North America Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 73 North America Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 74 North America Software Market by Country, 2018 - 2021, USD Million
TABLE 75 North America Software Market by Country, 2022 - 2028, USD Million
TABLE 76 North America Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 77 North America Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 78 North America Speech Analytics Market by Country, 2018 - 2021, USD Million
TABLE 79 North America Speech Analytics Market by Country, 2022 - 2028, USD Million
TABLE 80 North America Text Analytics Market by Country, 2018 - 2021, USD Million
TABLE 81 North America Text Analytics Market by Country, 2022 - 2028, USD Million
TABLE 82 North America Desktop Analytics Market by Country, 2018 - 2021, USD Million
TABLE 83 North America Desktop Analytics Market by Country, 2022 - 2028, USD Million
TABLE 84 North America Predictive Analytics Market by Country, 2018 - 2021, USD Million
TABLE 85 North America Predictive Analytics Market by Country, 2022 - 2028, USD Million
TABLE 86 North America Cross-channel Analytics & Performance Analytics Market by Country, 2018 - 2021, USD Million
TABLE 87 North America Cross-channel Analytics & Performance Analytics Market by Country, 2022 - 2028, USD Million
TABLE 88 North America Services Market by Country, 2018 - 2021, USD Million
TABLE 89 North America Services Market by Country, 2022 - 2028, USD Million
TABLE 90 North America Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 91 North America Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 92 North America Customer Experience Management Market by Country, 2018 - 2021, USD Million
TABLE 93 North America Customer Experience Management Market by Country, 2022 - 2028, USD Million
TABLE 94 North America Workforce Optimization Market by Country, 2018 - 2021, USD Million
TABLE 95 North America Workforce Optimization Market by Country, 2022 - 2028, USD Million
TABLE 96 North America Risk & Compliance Management Market by Country, 2018 - 2021, USD Million
TABLE 97 North America Risk & Compliance Management Market by Country, 2022 - 2028, USD Million
TABLE 98 North America Log Management, Real-Time Monitoring & Analysis Market by Country, 2018 - 2021, USD Million
TABLE 99 North America Log Management, Real-Time Monitoring & Analysis Market by Country, 2022 - 2028, USD Million
TABLE 100 North America Automatic Call Distributor & Others Market by Country, 2018 - 2021, USD Million
TABLE 101 North America Automatic Call Distributor & Others Market by Country, 2022 - 2028, USD Million
TABLE 102 North America Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 103 North America Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 104 North America Cloud Market by Country, 2018 - 2021, USD Million
TABLE 105 North America Cloud Market by Country, 2022 - 2028, USD Million
TABLE 106 North America On-premise Market by Country, 2018 - 2021, USD Million
TABLE 107 North America On-premise Market by Country, 2022 - 2028, USD Million
TABLE 108 North America Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 109 North America Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 110 North America Large Enterprises Market by Country, 2018 - 2021, USD Million
TABLE 111 North America Large Enterprises Market by Country, 2022 - 2028, USD Million
TABLE 112 North America Small & Medium Enterprises (SMEs) Market by Country, 2018 - 2021, USD Million
TABLE 113 North America Small & Medium Enterprises (SMEs) Market by Country, 2022 - 2028, USD Million
TABLE 114 North America Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 115 North America Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 116 North America BFSI Market by Country, 2018 - 2021, USD Million
TABLE 117 North America BFSI Market by Country, 2022 - 2028, USD Million
TABLE 118 North America Retail & Consumer Goods Market by Country, 2018 - 2021, USD Million
TABLE 119 North America Retail & Consumer Goods Market by Country, 2022 - 2028, USD Million
TABLE 120 North America Energy & Utilities Market by Country, 2018 - 2021, USD Million
TABLE 121 North America Energy & Utilities Market by Country, 2022 - 2028, USD Million
TABLE 122 North America Government & Defense Market by Country, 2018 - 2021, USD Million
TABLE 123 North America Government & Defense Market by Country, 2022 - 2028, USD Million
TABLE 124 North America Healthcare & Life Sciences Market by Country, 2018 - 2021, USD Million
TABLE 125 North America Healthcare & Life Sciences Market by Country, 2022 - 2028, USD Million
TABLE 126 North America Manufacturing Market by Country, 2018 - 2021, USD Million
TABLE 127 North America Manufacturing Market by Country, 2022 - 2028, USD Million
TABLE 128 North America Telecom & IT Market by Country, 2018 - 2021, USD Million
TABLE 129 North America Telecom & IT Market by Country, 2022 - 2028, USD Million
TABLE 130 North America Travel & Hospitality Market by Country, 2018 - 2021, USD Million
TABLE 131 North America Travel & Hospitality Market by Country, 2022 - 2028, USD Million
TABLE 132 North America Others Market by Country, 2018 - 2021, USD Million
TABLE 133 North America Others Market by Country, 2022 - 2028, USD Million
TABLE 134 North America Contact Center Analytics Market by Country, 2018 - 2021, USD Million
TABLE 135 North America Contact Center Analytics Market by Country, 2022 - 2028, USD Million
TABLE 136 US Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 137 US Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 138 US Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 139 US Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 140 US Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 141 US Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 142 US Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 143 US Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 144 US Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 145 US Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 146 US Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 147 US Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 148 US Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 149 US Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 150 Canada Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 151 Canada Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 152 Canada Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 153 Canada Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 154 Canada Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 155 Canada Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 156 Canada Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 157 Canada Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 158 Canada Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 159 Canada Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 160 Canada Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 161 Canada Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 162 Canada Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 163 Canada Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 164 Mexico Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 165 Mexico Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 166 Mexico Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 167 Mexico Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 168 Mexico Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 169 Mexico Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 170 Mexico Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 171 Mexico Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 172 Mexico Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 173 Mexico Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 174 Mexico Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 175 Mexico Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 176 Mexico Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 177 Mexico Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 178 Rest of North America Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 179 Rest of North America Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 180 Rest of North America Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 181 Rest of North America Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 182 Rest of North America Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 183 Rest of North America Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 184 Rest of North America Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 185 Rest of North America Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 186 Rest of North America Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 187 Rest of North America Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 188 Rest of North America Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 189 Rest of North America Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 190 Rest of North America Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 191 Rest of North America Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 192 Europe Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 193 Europe Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 194 Europe Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 195 Europe Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 196 Europe Software Market by Country, 2018 - 2021, USD Million
TABLE 197 Europe Software Market by Country, 2022 - 2028, USD Million
TABLE 198 Europe Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 199 Europe Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 200 Europe Speech Analytics Market by Country, 2018 - 2021, USD Million
TABLE 201 Europe Speech Analytics Market by Country, 2022 - 2028, USD Million
TABLE 202 Europe Text Analytics Market by Country, 2018 - 2021, USD Million
TABLE 203 Europe Text Analytics Market by Country, 2022 - 2028, USD Million
TABLE 204 Europe Desktop Analytics Market by Country, 2018 - 2021, USD Million
TABLE 205 Europe Desktop Analytics Market by Country, 2022 - 2028, USD Million
TABLE 206 Europe Predictive Analytics Market by Country, 2018 - 2021, USD Million
TABLE 207 Europe Predictive Analytics Market by Country, 2022 - 2028, USD Million
TABLE 208 Europe Cross-channel Analytics & Performance Analytics Market by Country, 2018 - 2021, USD Million
TABLE 209 Europe Cross-channel Analytics & Performance Analytics Market by Country, 2022 - 2028, USD Million
TABLE 210 Europe Services Market by Country, 2018 - 2021, USD Million
TABLE 211 Europe Services Market by Country, 2022 - 2028, USD Million
TABLE 212 Europe Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 213 Europe Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 214 Europe Customer Experience Management Market by Country, 2018 - 2021, USD Million
TABLE 215 Europe Customer Experience Management Market by Country, 2022 - 2028, USD Million
TABLE 216 Europe Workforce Optimization Market by Country, 2018 - 2021, USD Million
TABLE 217 Europe Workforce Optimization Market by Country, 2022 - 2028, USD Million
TABLE 218 Europe Risk & Compliance Management Market by Country, 2018 - 2021, USD Million
TABLE 219 Europe Risk & Compliance Management Market by Country, 2022 - 2028, USD Million
TABLE 220 Europe Log Management, Real-Time Monitoring & Analysis Market by Country, 2018 - 2021, USD Million
TABLE 221 Europe Log Management, Real-Time Monitoring & Analysis Market by Country, 2022 - 2028, USD Million
TABLE 222 Europe Automatic Call Distributor & Others Market by Country, 2018 - 2021, USD Million
TABLE 223 Europe Automatic Call Distributor & Others Market by Country, 2022 - 2028, USD Million
TABLE 224 Europe Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 225 Europe Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 226 Europe Cloud Market by Country, 2018 - 2021, USD Million
TABLE 227 Europe Cloud Market by Country, 2022 - 2028, USD Million
TABLE 228 Europe On-premise Market by Country, 2018 - 2021, USD Million
TABLE 229 Europe On-premise Market by Country, 2022 - 2028, USD Million
TABLE 230 Europe Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 231 Europe Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 232 Europe Large Enterprises Market by Country, 2018 - 2021, USD Million
TABLE 233 Europe Large Enterprises Market by Country, 2022 - 2028, USD Million
TABLE 234 Europe Small & Medium Enterprises (SMEs) Market by Country, 2018 - 2021, USD Million
TABLE 235 Europe Small & Medium Enterprises (SMEs) Market by Country, 2022 - 2028, USD Million
TABLE 236 Europe Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 237 Europe Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 238 Europe BFSI Market by Country, 2018 - 2021, USD Million
TABLE 239 Europe BFSI Market by Country, 2022 - 2028, USD Million
TABLE 240 Europe Retail & Consumer Goods Market by Country, 2018 - 2021, USD Million
TABLE 241 Europe Retail & Consumer Goods Market by Country, 2022 - 2028, USD Million
TABLE 242 Europe Energy & Utilities Market by Country, 2018 - 2021, USD Million
TABLE 243 Europe Energy & Utilities Market by Country, 2022 - 2028, USD Million
TABLE 244 Europe Government & Defense Market by Country, 2018 - 2021, USD Million
TABLE 245 Europe Government & Defense Market by Country, 2022 - 2028, USD Million
TABLE 246 Europe Healthcare & Life Sciences Market by Country, 2018 - 2021, USD Million
TABLE 247 Europe Healthcare & Life Sciences Market by Country, 2022 - 2028, USD Million
TABLE 248 Europe Manufacturing Market by Country, 2018 - 2021, USD Million
TABLE 249 Europe Manufacturing Market by Country, 2022 - 2028, USD Million
TABLE 250 Europe Telecom & IT Market by Country, 2018 - 2021, USD Million
TABLE 251 Europe Telecom & IT Market by Country, 2022 - 2028, USD Million
TABLE 252 Europe Travel & Hospitality Market by Country, 2018 - 2021, USD Million
TABLE 253 Europe Travel & Hospitality Market by Country, 2022 - 2028, USD Million
TABLE 254 Europe Others Market by Country, 2018 - 2021, USD Million
TABLE 255 Europe Others Market by Country, 2022 - 2028, USD Million
TABLE 256 Europe Contact Center Analytics Market by Country, 2018 - 2021, USD Million
TABLE 257 Europe Contact Center Analytics Market by Country, 2022 - 2028, USD Million
TABLE 258 Germany Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 259 Germany Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 260 Germany Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 261 Germany Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 262 Germany Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 263 Germany Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 264 Germany Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 265 Germany Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 266 Germany Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 267 Germany Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 268 Germany Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 269 Germany Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 270 Germany Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 271 Germany Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 272 UK Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 273 UK Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 274 UK Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 275 UK Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 276 UK Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 277 UK Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 278 UK Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 279 UK Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 280 UK Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 281 UK Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 282 UK Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 283 UK Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 284 UK Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 285 UK Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 286 France Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 287 France Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 288 France Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 289 France Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 290 France Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 291 France Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 292 France Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 293 France Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 294 France Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 295 France Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 296 France Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 297 France Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 298 France Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 299 France Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 300 Russia Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 301 Russia Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 302 Russia Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 303 Russia Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 304 Russia Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 305 Russia Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 306 Russia Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 307 Russia Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 308 Russia Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 309 Russia Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 310 Russia Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 311 Russia Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 312 Russia Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 313 Russia Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million

TABLE 314 Spain Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 315 Spain Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 316 Spain Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 317 Spain Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 318 Spain Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 319 Spain Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 320 Spain Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 321 Spain Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 322 Spain Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 323 Spain Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 324 Spain Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 325 Spain Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 326 Spain Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 327 Spain Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 328 Italy Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 329 Italy Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 330 Italy Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 331 Italy Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 332 Italy Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 333 Italy Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 334 Italy Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 335 Italy Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 336 Italy Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 337 Italy Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 338 Italy Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 339 Italy Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 340 Italy Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 341 Italy Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 342 Rest of Europe Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 343 Rest of Europe Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 344 Rest of Europe Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 345 Rest of Europe Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 346 Rest of Europe Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 347 Rest of Europe Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 348 Rest of Europe Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 349 Rest of Europe Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 350 Rest of Europe Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 351 Rest of Europe Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 352 Rest of Europe Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 353 Rest of Europe Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 354 Rest of Europe Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 355 Rest of Europe Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 356 Asia Pacific Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 357 Asia Pacific Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 358 Asia Pacific Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 359 Asia Pacific Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 360 Asia Pacific Software Market by Country, 2018 - 2021, USD Million
TABLE 361 Asia Pacific Software Market by Country, 2022 - 2028, USD Million
TABLE 362 Asia Pacific Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 363 Asia Pacific Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 364 Asia Pacific Speech Analytics Market by Country, 2018 - 2021, USD Million
TABLE 365 Asia Pacific Speech Analytics Market by Country, 2022 - 2028, USD Million
TABLE 366 Asia Pacific Text Analytics Market by Country, 2018 - 2021, USD Million
TABLE 367 Asia Pacific Text Analytics Market by Country, 2022 - 2028, USD Million
TABLE 368 Asia Pacific Desktop Analytics Market by Country, 2018 - 2021, USD Million
TABLE 369 Asia Pacific Desktop Analytics Market by Country, 2022 - 2028, USD Million
TABLE 370 Asia Pacific Predictive Analytics Market by Country, 2018 - 2021, USD Million
TABLE 371 Asia Pacific Predictive Analytics Market by Country, 2022 - 2028, USD Million
TABLE 372 Asia Pacific Cross-channel Analytics & Performance Analytics Market by Country, 2018 - 2021, USD Million
TABLE 373 Asia Pacific Cross-channel Analytics & Performance Analytics Market by Country, 2022 - 2028, USD Million
TABLE 374 Asia Pacific Services Market by Country, 2018 - 2021, USD Million
TABLE 375 Asia Pacific Services Market by Country, 2022 - 2028, USD Million
TABLE 376 Asia Pacific Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 377 Asia Pacific Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 378 Asia Pacific Customer Experience Management Market by Country, 2018 - 2021, USD Million
TABLE 379 Asia Pacific Customer Experience Management Market by Country, 2022 - 2028, USD Million
TABLE 380 Asia Pacific Workforce Optimization Market by Country, 2018 - 2021, USD Million
TABLE 381 Asia Pacific Workforce Optimization Market by Country, 2022 - 2028, USD Million
TABLE 382 Asia Pacific Risk & Compliance Management Market by Country, 2018 - 2021, USD Million
TABLE 383 Asia Pacific Risk & Compliance Management Market by Country, 2022 - 2028, USD Million
TABLE 384 Asia Pacific Log Management, Real-Time Monitoring & Analysis Market by Country, 2018 - 2021, USD Million
TABLE 385 Asia Pacific Log Management, Real-Time Monitoring & Analysis Market by Country, 2022 - 2028, USD Million
TABLE 386 Asia Pacific Automatic Call Distributor & Others Market by Country, 2018 - 2021, USD Million
TABLE 387 Asia Pacific Automatic Call Distributor & Others Market by Country, 2022 - 2028, USD Million
TABLE 388 Asia Pacific Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 389 Asia Pacific Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 390 Asia Pacific Cloud Market by Country, 2018 - 2021, USD Million
TABLE 391 Asia Pacific Cloud Market by Country, 2022 - 2028, USD Million
TABLE 392 Asia Pacific On-premise Market by Country, 2018 - 2021, USD Million
TABLE 393 Asia Pacific On-premise Market by Country, 2022 - 2028, USD Million
TABLE 394 Asia Pacific Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 395 Asia Pacific Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 396 Asia Pacific Large Enterprises Market by Country, 2018 - 2021, USD Million
TABLE 397 Asia Pacific Large Enterprises Market by Country, 2022 - 2028, USD Million
TABLE 398 Asia Pacific Small & Medium Enterprises (SMEs) Market by Country, 2018 - 2021, USD Million
TABLE 399 Asia Pacific Small & Medium Enterprises (SMEs) Market by Country, 2022 - 2028, USD Million
TABLE 400 Asia Pacific Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 401 Asia Pacific Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 402 Asia Pacific BFSI Market by Country, 2018 - 2021, USD Million
TABLE 403 Asia Pacific BFSI Market by Country, 2022 - 2028, USD Million
TABLE 404 Asia Pacific Retail & Consumer Goods Market by Country, 2018 - 2021, USD Million
TABLE 405 Asia Pacific Retail & Consumer Goods Market by Country, 2022 - 2028, USD Million
TABLE 406 Asia Pacific Energy & Utilities Market by Country, 2018 - 2021, USD Million
TABLE 407 Asia Pacific Energy & Utilities Market by Country, 2022 - 2028, USD Million
TABLE 408 Asia Pacific Government & Defense Market by Country, 2018 - 2021, USD Million
TABLE 409 Asia Pacific Government & Defense Market by Country, 2022 - 2028, USD Million
TABLE 410 Asia Pacific Healthcare & Life Sciences Market by Country, 2018 - 2021, USD Million
TABLE 411 Asia Pacific Healthcare & Life Sciences Market by Country, 2022 - 2028, USD Million
TABLE 412 Asia Pacific Manufacturing Market by Country, 2018 - 2021, USD Million
TABLE 413 Asia Pacific Manufacturing Market by Country, 2022 - 2028, USD Million
TABLE 414 Asia Pacific Telecom & IT Market by Country, 2018 - 2021, USD Million
TABLE 415 Asia Pacific Telecom & IT Market by Country, 2022 - 2028, USD Million
TABLE 416 Asia Pacific Travel & Hospitality Market by Country, 2018 - 2021, USD Million
TABLE 417 Asia Pacific Travel & Hospitality Market by Country, 2022 - 2028, USD Million
TABLE 418 Asia Pacific Others Market by Country, 2018 - 2021, USD Million
TABLE 419 Asia Pacific Others Market by Country, 2022 - 2028, USD Million
TABLE 420 Asia Pacific Contact Center Analytics Market by Country, 2018 - 2021, USD Million
TABLE 421 Asia Pacific Contact Center Analytics Market by Country, 2022 - 2028, USD Million
TABLE 422 China Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 423 China Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 424 China Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 425 China Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 426 China Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 427 China Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 428 China Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 429 China Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 430 China Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 431 China Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 432 China Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 433 China Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 434 China Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 435 China Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 436 Japan Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 437 Japan Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 438 Japan Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 439 Japan Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 440 Japan Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 441 Japan Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 442 Japan Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 443 Japan Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 444 Japan Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 445 Japan Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 446 Japan Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 447 Japan Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 448 Japan Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 449 Japan Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 450 India Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 451 India Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 452 India Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 453 India Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 454 India Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 455 India Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 456 India Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 457 India Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 458 India Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 459 India Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 460 India Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 461 India Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 462 India Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 463 India Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 464 South Korea Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 465 South Korea Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 466 South Korea Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 467 South Korea Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 468 South Korea Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 469 South Korea Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 470 South Korea Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 471 South Korea Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 472 South Korea Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 473 South Korea Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 474 South Korea Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 475 South Korea Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 476 South Korea Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 477 South Korea Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 478 Singapore Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 479 Singapore Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 480 Singapore Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 481 Singapore Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 482 Singapore Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 483 Singapore Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 484 Singapore Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 485 Singapore Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 486 Singapore Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 487 Singapore Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 488 Singapore Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 489 Singapore Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 490 Singapore Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 491 Singapore Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 492 Malaysia Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 493 Malaysia Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 494 Malaysia Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 495 Malaysia Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 496 Malaysia Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 497 Malaysia Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 498 Malaysia Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 499 Malaysia Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 500 Malaysia Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 501 Malaysia Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 502 Malaysia Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 503 Malaysia Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 504 Malaysia Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 505 Malaysia Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 506 Rest of Asia Pacific Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 507 Rest of Asia Pacific Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 508 Rest of Asia Pacific Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 509 Rest of Asia Pacific Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 510 Rest of Asia Pacific Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 511 Rest of Asia Pacific Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 512 Rest of Asia Pacific Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 513 Rest of Asia Pacific Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 514 Rest of Asia Pacific Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 515 Rest of Asia Pacific Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 516 Rest of Asia Pacific Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 517 Rest of Asia Pacific Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 518 Rest of Asia Pacific Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 519 Rest of Asia Pacific Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 520 LAMEA Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 521 LAMEA Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 522 LAMEA Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 523 LAMEA Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 524 LAMEA Software Market by Country, 2018 - 2021, USD Million
TABLE 525 LAMEA Software Market by Country, 2022 - 2028, USD Million
TABLE 526 LAMEA Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 527 LAMEA Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 528 LAMEA Speech Analytics Market by Country, 2018 - 2021, USD Million
TABLE 529 LAMEA Speech Analytics Market by Country, 2022 - 2028, USD Million
TABLE 530 LAMEA Text Analytics Market by Country, 2018 - 2021, USD Million
TABLE 531 LAMEA Text Analytics Market by Country, 2022 - 2028, USD Million
TABLE 532 LAMEA Desktop Analytics Market by Country, 2018 - 2021, USD Million
TABLE 533 LAMEA Desktop Analytics Market by Country, 2022 - 2028, USD Million
TABLE 534 LAMEA Predictive Analytics Market by Country, 2018 - 2021, USD Million
TABLE 535 LAMEA Predictive Analytics Market by Country, 2022 - 2028, USD Million
TABLE 536 LAMEA Cross-channel Analytics & Performance Analytics Market by Country, 2018 - 2021, USD Million
TABLE 537 LAMEA Cross-channel Analytics & Performance Analytics Market by Country, 2022 - 2028, USD Million
TABLE 538 LAMEA Services Market by Country, 2018 - 2021, USD Million
TABLE 539 LAMEA Services Market by Country, 2022 - 2028, USD Million
TABLE 540 LAMEA Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 541 LAMEA Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 542 LAMEA Customer Experience Management Market by Country, 2018 - 2021, USD Million
TABLE 543 LAMEA Customer Experience Management Market by Country, 2022 - 2028, USD Million
TABLE 544 LAMEA Workforce Optimization Market by Country, 2018 - 2021, USD Million
TABLE 545 LAMEA Workforce Optimization Market by Country, 2022 - 2028, USD Million
TABLE 546 LAMEA Risk & Compliance Management Market by Country, 2018 - 2021, USD Million
TABLE 547 LAMEA Risk & Compliance Management Market by Country, 2022 - 2028, USD Million
TABLE 548 LAMEA Log Management, Real-Time Monitoring & Analysis Market by Country, 2018 - 2021, USD Million
TABLE 549 LAMEA Log Management, Real-Time Monitoring & Analysis Market by Country, 2022 - 2028, USD Million
TABLE 550 LAMEA Automatic Call Distributor & Others Market by Country, 2018 - 2021, USD Million
TABLE 551 LAMEA Automatic Call Distributor & Others Market by Country, 2022 - 2028, USD Million
TABLE 552 LAMEA Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 553 LAMEA Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 554 LAMEA Cloud Market by Country, 2018 - 2021, USD Million
TABLE 555 LAMEA Cloud Market by Country, 2022 - 2028, USD Million
TABLE 556 LAMEA On-premise Market by Country, 2018 - 2021, USD Million
TABLE 557 LAMEA On-premise Market by Country, 2022 - 2028, USD Million
TABLE 558 LAMEA Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 559 LAMEA Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 560 LAMEA Large Enterprises Market by Country, 2018 - 2021, USD Million
TABLE 561 LAMEA Large Enterprises Market by Country, 2022 - 2028, USD Million
TABLE 562 LAMEA Small & Medium Enterprises (SMEs) Market by Country, 2018 - 2021, USD Million
TABLE 563 LAMEA Small & Medium Enterprises (SMEs) Market by Country, 2022 - 2028, USD Million
TABLE 564 LAMEA Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 565 LAMEA Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 566 LAMEA BFSI Market by Country, 2018 - 2021, USD Million
TABLE 567 LAMEA BFSI Market by Country, 2022 - 2028, USD Million
TABLE 568 LAMEA Retail & Consumer Goods Market by Country, 2018 - 2021, USD Million
TABLE 569 LAMEA Retail & Consumer Goods Market by Country, 2022 - 2028, USD Million
TABLE 570 LAMEA Energy & Utilities Market by Country, 2018 - 2021, USD Million
TABLE 571 LAMEA Energy & Utilities Market by Country, 2022 - 2028, USD Million
TABLE 572 LAMEA Government & Defense Market by Country, 2018 - 2021, USD Million
TABLE 573 LAMEA Government & Defense Market by Country, 2022 - 2028, USD Million
TABLE 574 LAMEA Healthcare & Life Sciences Market by Country, 2018 - 2021, USD Million
TABLE 575 LAMEA Healthcare & Life Sciences Market by Country, 2022 - 2028, USD Million
TABLE 576 LAMEA Manufacturing Market by Country, 2018 - 2021, USD Million
TABLE 577 LAMEA Manufacturing Market by Country, 2022 - 2028, USD Million
TABLE 578 LAMEA Telecom & IT Market by Country, 2018 - 2021, USD Million
TABLE 579 LAMEA Telecom & IT Market by Country, 2022 - 2028, USD Million
TABLE 580 LAMEA Travel & Hospitality Market by Country, 2018 - 2021, USD Million
TABLE 581 LAMEA Travel & Hospitality Market by Country, 2022 - 2028, USD Million
TABLE 582 LAMEA Others Market by Country, 2018 - 2021, USD Million
TABLE 583 LAMEA Others Market by Country, 2022 - 2028, USD Million
TABLE 584 LAMEA Contact Center Analytics Market by Country, 2018 - 2021, USD Million
TABLE 585 LAMEA Contact Center Analytics Market by Country, 2022 - 2028, USD Million

TABLE 586 Brazil Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 587 Brazil Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 588 Brazil Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 589 Brazil Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 590 Brazil Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 591 Brazil Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 592 Brazil Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 593 Brazil Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 594 Brazil Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 595 Brazil Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 596 Brazil Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 597 Brazil Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 598 Brazil Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 599 Brazil Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 600 Argentina Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 601 Argentina Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 602 Argentina Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 603 Argentina Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 604 Argentina Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 605 Argentina Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 606 Argentina Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 607 Argentina Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 608 Argentina Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 609 Argentina Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 610 Argentina Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 611 Argentina Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 612 Argentina Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 613 Argentina Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 614 UAE Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 615 UAE Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 616 UAE Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 617 UAE Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 618 UAE Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 619 UAE Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 620 UAE Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 621 UAE Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 622 UAE Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 623 UAE Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 624 UAE Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 625 UAE Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 626 UAE Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 627 UAE Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 628 Saudi Arabia Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 629 Saudi Arabia Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 630 Saudi Arabia Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 631 Saudi Arabia Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 632 Saudi Arabia Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 633 Saudi Arabia Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 634 Saudi Arabia Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 635 Saudi Arabia Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 636 Saudi Arabia Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 637 Saudi Arabia Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 638 Saudi Arabia Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 639 Saudi Arabia Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 640 Saudi Arabia Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 641 Saudi Arabia Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 642 South Africa Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 643 South Africa Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 644 South Africa Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 645 South Africa Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 646 South Africa Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 647 South Africa Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 648 South Africa Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 649 South Africa Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 650 South Africa Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 651 South Africa Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 652 South Africa Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 653 South Africa Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 654 South Africa Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 655 South Africa Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 656 Nigeria Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 657 Nigeria Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 658 Nigeria Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 659 Nigeria Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 660 Nigeria Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 661 Nigeria Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 662 Nigeria Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 663 Nigeria Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 664 Nigeria Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 665 Nigeria Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 666 Nigeria Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 667 Nigeria Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 668 Nigeria Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 669 Nigeria Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 670 Rest of LAMEA Contact Center Analytics Market, 2018 - 2021, USD Million
TABLE 671 Rest of LAMEA Contact Center Analytics Market, 2022 - 2028, USD Million
TABLE 672 Rest of LAMEA Contact Center Analytics Market by Component, 2018 - 2021, USD Million
TABLE 673 Rest of LAMEA Contact Center Analytics Market by Component, 2022 - 2028, USD Million
TABLE 674 Rest of LAMEA Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
TABLE 675 Rest of LAMEA Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
TABLE 676 Rest of LAMEA Contact Center Analytics Market by Application, 2018 - 2021, USD Million
TABLE 677 Rest of LAMEA Contact Center Analytics Market by Application, 2022 - 2028, USD Million
TABLE 678 Rest of LAMEA Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 679 Rest of LAMEA Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 680 Rest of LAMEA Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
TABLE 681 Rest of LAMEA Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
TABLE 682 Rest of LAMEA Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
TABLE 683 Rest of LAMEA Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
TABLE 684 Key Information - Oracle Corporation
TABLE 685 Key Information - Cisco Systems, Inc.
TABLE 686 Key Information - Avaya Holdings Corporation
TABLE 687 Key Information - Genpact Limited
TABLE 688 Key Information - NICE Ltd.
TABLE 689 Key Information - SAP SE
TABLE 690 Key information - 8x8, Inc.
TABLE 691 Key Information - Talkdesk, Inc.
TABLE 692 Key Information - Genesys Telecommunications Laboratories, Inc.
TABLE 693 Key Information - CallMiner, Inc.

List of Figures

FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Market Share Analysis, 2021
FIG 4 Key Leading Strategies: Percentage Distribution (2018-2022)
FIG 5 Key Strategic Move: (Partnerships, collaborations and agreements : 2019, oct - 2021, may) Leading Players
FIG 6 Global Contact Center Analytics Market share by Component, 2021
FIG 7 Global Contact Center Analytics Market share by Component, 2028
FIG 8 Global Contact Center Analytics Market by Component, 2018 - 2028, USD Million
FIG 9 Global Contact Center Analytics Market share by Application, 2021
FIG 10 Global Contact Center Analytics Market share by Application, 2028
FIG 11 Global Contact Center Analytics Market by Application, 2018 - 2028, USD Million
FIG 12 Global Contact Center Analytics Market share by Deployment Mode, 2021
FIG 13 Global Contact Center Analytics Market share by Deployment Mode, 2028
FIG 14 Global Contact Center Analytics Market by Deployment Mode, 2018 - 2028, USD Million
FIG 15 Global Contact Center Analytics Market share by Organization Size, 2021
FIG 16 Global Contact Center Analytics Market share by Organization Size, 2028
FIG 17 Global Contact Center Analytics Market by Organization Size, 2018 - 2028, USD Million
FIG 18 Global Contact Center Analytics Market share by Vertical, 2021
FIG 19 Global Contact Center Analytics Market share by Vertical, 2028
FIG 20 Global Contact Center Analytics Market by Vertical, 2018 - 2028, USD Million
FIG 21 Global Contact Center Analytics Market share by Region, 2021
FIG 22 Global Contact Center Analytics Market share by Region, 2028
FIG 23 Global Contact Center Analytics Market by Region, 2018 - 2028, USD Million
FIG 24 SWOT analysis: Oracle Corporation
FIG 25 Recent strategies and developments: Avaya Holdings Corporation
FIG 26 Recent strategies and developments: Talkdesk, Inc.

The Global Contact Center Analytics Market size is expected to reach $3.1 billion by 2028, rising at a market growth of 11.2% CAGR during the forecast period.

The analysis of common contact center metrics to determine trends, causes, impacts, and outcomes are known as contact center analytics. Speech and text analytics, predictive analytics, customer analytics, and performance analytics are all part of it. The process of gathering and assessing customer data to uncover important insights about the service organization's performance is known as call center analytics. Customer satisfaction (CSAT), customer retention, revenue, customer effort score, and SLA performance are all factors that are considered in contact center analytics.

The gathering, measurement, as well as reporting of performance indicators within a contact center, is referred as call center analytics. It keeps track of inbound and outbound call data as well as agent performance. Handle time, customer satisfaction, call volume, and hold time are examples of common analytics. Call center analytics, on the other hand, is about much more than call times. It takes into account the human element to affect how calls are managed, as well as the overall customer experience.

Call center supervisors may usually get this information using specialist analytics tools. However, supervisors and team leaders frequently have access to call center data. Agents in more contemporary contact centers are given this real-time data so they can keep track of escalating call volumes. Call data, on the other hand, can help a user to create an excellent customer experience, increase brand loyalty, and enhance overall efficiency with the correct tools and approach.

COVID-19 Impact

The COVID-19 pandemic majorly impacted various businesses all over the world, due to which, the worldwide economy was significantly demolished. In addition, in order to regulate the spread of the COVID-19 infection, worldwide governments imposed lockdown in their countries. As a result of the lockdown enforcement, several companies and manufacturing went under a temporary closure, which hindered the production of various goods. Moreover, because of the stringent travel restrictions that were imposed by governments, the worldwide supply chain was also devastated which led to the shortage of various goods and intermediate goods.

Market Growth Factors

Increasing adoption of technologies across contact centers

Organizations incorporate their contact centers with rigorous software and analytics-based telephony technologies, like advanced analytics technologies (such as speech analytics and data analytics), real-time monitoring and analytics, and software such as ACDs, CTI, dialer APIs, and Voice over Internet Protocol (VoIP), as both contact centers' home working agents, as well as office agents, maintain inbound, outbound, and blended calls, emails, web inquiries, and chats. By quickly adjusting to evolving client preferences, these technologies assist firms in improving and speeding up their responsiveness and consistency. Software-based telephony technologies, on the other hand, enable call centers to communicate with customers via their computers rather than a traditional phone system.

Increasing demand for self-service interactions among customers

Customers prefer to communicate with contact center personnel in real-time to get answers to their questions. However, the waiting and holding time involved in connecting with an agent degrades the entire consumer experience. Customer satisfaction is a key goal for the majority of businesses since client experience (CX) is critical to preserving customer connections. Organizations may improve customer experiences by using strong self-service bots and modern contact center technology like AI, ML, and analytics. These technologies also assisted call centers in dealing with the surge in calls that occurred during and after the COVID-19 outbreak.

Market Restraining Factors

Data and security-related concerns

Because they maintain such a large amount of sensitive consumer information, contact centers are at high risk of encountering significant issues in terms of data privacy and security. The number of fraud attempts against contact centers is rapidly surging to an alarming level, prompting businesses to respond with new solutions designed to detect fraudulent calls. According to the State of Call Center Authentication survey from 2018, more than 80% of respondents preferred a full authentication process before answering calls. When it comes to security considerations, call validation becomes critical. However, it has the potential to frustrate clients, resulting in a poor customer experience and low overall satisfaction.

Component Outlook

Based on Component, the market is segmented into Software (Speech Analytics, Text Analytics, Desktop Analytics, Predictive Analytics, and Cross-channel Analytics & Performance Analytics) and Services. In 2021, the software segment acquired the largest revenue share of the contact center analytics market. The rising demand growth of this segment is attributed to the rising number of technological advancements in these software. Contact center analytics software, with the integration of streamlined technology, is becoming more simplified, allowing companies to easily operate them. Hence, the growth of this segment is surging.

Application Outlook

Based on Application, the market is segmented into Customer Experience Management, Workforce Optimization, Risk & Compliance Management, Log Management, Real-Time Monitoring & Analysis, and Automatic Call Distributor & Others. In 2021, the workforce optimization segment garnered a significant revenue share of the contact center analytics market. The constantly surging growth of this segment is primarily attributed to an increasing focus of companies on the optimization of their workforce in order to obtain best results. Contact center analytics method help companies in keeping a track of the activities of their employees, which enables an optimized workforce. Therefore, the growth of this segment is bolstering.

Deployment Mode Outlook

Based on Deployment Mode, the market is segmented into Cloud and On-premise. In 2021, the Cloud segment registered the highest revenue share of the contact center analytics market. Because of the growing adoption of work-from-home models across contact centers around the world, demand for cloud-based contact center analytics has increased significantly. The cloud-based deployment approach is preferred by many organizations since it is totally hosted on a vendor's server and can only be accessed by authorized users. Software upgrades, as well as maintenance, are the responsibility of the vendor. Businesses can handle the operational and technical demands of their contact centers with the cloud-based deployment of the contact center.

Organization Size Outlook

Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises (SMEs). In 2021, the SMEs segment registered a substantial revenue share of the contact center analytics market. The increasing growth of the segment is owing to the rising efforts of these businesses to fulfill the demands of their customers. Customer expectations are continually rising and altering as new communication technologies and gadgets become more widely adopted. To address these issues, a number of SMEs are focused on implementing contact center analytics solutions to improve customer service. Additionally, the advantages of these solutions, such as the convenience of tracking client data, are propelling this market forward.

Vertical Outlook

Based on Vertical, the market is segmented into BFSI, Retail & Consumer Goods, Energy & Utilities, Government & Defense, Healthcare & Life Sciences, Manufacturing, Telecom & IT, Travel & Hospitality, and Others. In 2021, the BFSI segment procured the largest revenue share of the contact center analytics market. BFSI firms are increasingly using advanced contact center solutions to better monitor, manage, and support remote workers in selling and receiving incentives on the basis of the sale of insurance and banking goods like credit cards and loans. These organizations can attract talent, obtain comprehensive visibility into whole customer care processes, and deliver rapid responses to client complaints and inquiries by installing contact center solutions, which is a major focus in the BFSI market.

Regional Outlook

Based on Regions, the market is segmented into North America, Europe, Asia Pacific, and Latin America, Middle East & Africa. In 2021, North America held the largest revenue share of the contact center analytics market. The rising technological improvements in the region are key factors fueling the growth of the regional contact center analytics market. Market growth is also likely to be aided by the rising number of contact center analytics market players across this region.

The major strategies followed by the market participants are Partnerships. Based on the Analysis presented in the Cardinal matrix; Cisco Systems, Inc. and Oracle Corporation are the forerunners in the Contact Center Analytics Market. Companies such as SAP SE, NICE Ltd. and Genesys Telecommunications Laboratories, Inc. are some of the key innovators in the Market.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Oracle Corporation, Cisco Systems, Inc., Avaya Holdings Corporation, Genpact Limited, NICE Ltd., SAP SE, 8x8, Inc., Talkdesk, Inc., Genesys Telecommunications Laboratories, Inc., and CallMiner, Inc.

Recent Strategies deployed in Contact Center Analytics Market

Partnerships, Collaborations and Agreements:

May-2021: 8x8 came into a partnership with Sandler Partners, a master agent and distributor of connectivity and cloud services in America. This partnership aimed to allow Sandler Partners to offer 8x8 Experience Communications as a Service to more than 9,000 technology partners of the company.

Apr-2021: Talkdesk partnered with Zoom Video Communications, an American communications technology company. Through this partnership, the companies aimed to provide improved customer experiences for contact centers. Moreover, this partnership would also enable the talkdesk to help businesses in breaking down collaboration silos and unlock the potential of robust enterprise-wide teamwork.

Mar-2021: 8x8 launched of 8x8 Contact Center for Microsoft Teams. The new product would provide an integrated and easy-to-administer customer engagement as well as global telephony direct routing solution in order to allow contact center agents and employees to stay engaged and productive.

Jan-2021: 8x8 partnered with Verint Systems, a Customer Engagement Company. Under this partnership, the companies aimed to introduce integrated cloud workforce management applications along with cloud contact centers to global enterprise businesses and mid-market.

Jan-2020: Genesys partnered with Microsoft, an American software company. Following this partnership, the companies aimed to launch Genesys Engage cloud service for Azure to deliver a unified customer experience solution to contact centers. Moreover, the new omnichannel customer experience solution would provide a streamlined buying process to enterprises.

Product Launches and Product Expansions:

Sep-2021: Talkdesk released Talkdesk Phone, the first business phone system on the market. Through this launch, the company aimed to help organizations in saving costs and streamline operations with the integration of business communications and contact center applications as a single platform.

Jun-2021: Avaya introduced digital capabilities to its organizations all over the world. With this product expansion, the company aimed to offer a full range of deployment options across private, public, and hybrid clouds in order to improve the total experience for employee and customer engagement.

Sep-2020: Oracle introduced self-service features, call center capabilities, and field tech tools to its CX stack. With this product expansion, the company aimed to allow CX stack to support at-home work to make a smoother agent experience. In addition, the new enhancements also comprise a streamlined browser-based web interface and AI-powered assistive tools.

Acquisitions and Mergers:

Jun-2022: Avaya acquired Spoken Communications, a Contact Centre as a Service solutions company. This acquisition aimed to highlight Avaya's pace toward cloud speed as well as investments for the future to provide innovative cloud solutions to their partners and customers.

Aug-2021: Avaya took over CTIntegrations, a software development, and system integration company. This acquisition aimed to offer additional digital capabilities to Avaya for its extensive contact center customer base. Moreover, this acquisition would also improve the OneCloud AI-powered experience platform of Avaya.

Aug-2021: NICE completed its acquisition of GoMoxie, an innovator of advanced digital assistance tools. Through this acquisition, the company aimed to expedite its digital CX revolution in order to allow businesses to comply with customers on their preferred digital channels.

Feb-2021: Cisco acquired IMImobile, a leading vendor of cloud communications software and services. Following this acquisition, the company aimed to complement its vision of delivering engaging and delightful customer experiences.

Scope of the Study

Market Segments covered in the Report:

By Component

Software
- Speech Analytics
- Text Analytics
- Desktop Analytics
- Predictive Analytics
- Cross-channel Analytics & Performance Analytics
Services

By Application

Customer Experience Management
Workforce Optimization
Risk & Compliance Management
Log Management, Real-Time Monitoring & Analysis
Automatic Call Distributor & Others

By Deployment Mode

Cloud
On-premise

By Organization Size

Large Enterprises
Small & Medium Enterprises (SMEs)

By Vertical

BFSI
Retail & Consumer Goods
Energy & Utilities
Government & Defense
Healthcare & Life Sciences
Manufacturing
Telecom & IT
Travel & Hospitality
Others

By Geography

North America
- US
- Canada
- Mexico
- Rest of North America
Europe
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Asia Pacific
- China
- Japan
- India
- South Korea
- Singapore
- Malaysia
- Rest of Asia Pacific
LAMEA
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA

Companies Profiled

Oracle Corporation
Cisco Systems, Inc.
Avaya Holdings Corporation
Genpact Limited
NICE Ltd.
SAP SE
8x8, Inc.
Talkdesk, Inc.
Genesys Telecommunications Laboratories, Inc.
CallMiner, Inc.

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Chapter 1. Market Scope & Methodology

1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
- 1.4.1 Global Contact Center Analytics Market, by Component
- 1.4.2 Global Contact Center Analytics Market, by Application
- 1.4.3 Global Contact Center Analytics Market, by Deployment Mode
- 1.4.4 Global Contact Center Analytics Market, by Organization Size
- 1.4.5 Global Contact Center Analytics Market, by Vertical
- 1.4.6 Global Contact Center Analytics Market, by Geography
1.5 Methodology for the research

Chapter 2. Market Overview

2.1 Introduction
- 2.1.1 Overview
  - 2.1.1.1 Market composition and scenario
2.2 Key Factors Impacting the Market
- 2.2.1 Market Drivers
- 2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global

3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
- 3.2.1 Partnerships, Collaborations and Agreements
- 3.2.2 Product Launches and Product Expansions
- 3.2.3 Acquisition and Mergers
3.3 Market Share Analysis, 2021
3.4 Top Winning Strategies
- 3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
- 3.4.2 Key Strategic Move: (Partnerships, Collaborations and Agreements : 2019, Oct - 2021, May) Leading Players

Chapter 4. Global Contact Center Analytics Market by Component

4.1 Global Software Market by Region
4.2 Global Contact Center Analytics Market by Software Type
- 4.2.1 Global Speech Analytics Market by Region
- 4.2.2 Global Text Analytics Market by Region
- 4.2.3 Global Desktop Analytics Market by Region
- 4.2.4 Global Predictive Analytics Market by Region
- 4.2.5 Global Cross-channel Analytics & Performance Analytics Market by Region
4.3 Global Services Market by Region

Chapter 5. Global Contact Center Analytics Market by Application

5.1 Global Customer Experience Management Market by Region
5.2 Global Workforce Optimization Market by Region
5.3 Global Risk & Compliance Management Market by Region
5.4 Global Log Management, Real-Time Monitoring & Analysis Market by Region
5.5 Global Automatic Call Distributor & Others Market by Region

Chapter 6. Global Contact Center Analytics Market by Deployment Mode

6.1 Global Cloud Market by Region
6.2 Global On-premise Market by Region

Chapter 7. Global Contact Center Analytics Market by Organization Size

7.1 Global Large Enterprises Market by Region
7.2 Global Small & Medium Enterprises (SMEs) Market by Region

Chapter 8. Global Contact Center Analytics Market by Vertical

8.1 Global BFSI Market by Region
8.2 Global Retail & Consumer Goods Market by Region
8.3 Global Energy & Utilities Market by Region
8.4 Global Government & Defense Market by Region
8.5 Global Healthcare & Life Sciences Market by Region
8.6 Global Manufacturing Market by Region
8.7 Global Telecom & IT Market by Region
8.8 Global Travel & Hospitality Market by Region
8.9 Global Others Market by Region

Chapter 9. Global Contact Center Analytics Market by Region

9.1 North America Contact Center Analytics Market
- 9.1.1 North America Contact Center Analytics Market by Component
  - 9.1.1.1 North America Software Market by Country
  - 9.1.1.2 North America Contact Center Analytics Market by Software Type
    - 9.1.1.2.1 North America Speech Analytics Market by Country
    - 9.1.1.2.2 North America Text Analytics Market by Country
    - 9.1.1.2.3 North America Desktop Analytics Market by Country
    - 9.1.1.2.4 North America Predictive Analytics Market by Country
    - 9.1.1.2.5 North America Cross-channel Analytics & Performance Analytics Market by Country
  - 9.1.1.3 North America Services Market by Country
- 9.1.2 North America Contact Center Analytics Market by Application
  - 9.1.2.1 North America Customer Experience Management Market by Country
  - 9.1.2.2 North America Workforce Optimization Market by Country
  - 9.1.2.3 North America Risk & Compliance Management Market by Country
  - 9.1.2.4 North America Log Management, Real-Time Monitoring & Analysis Market by Country
  - 9.1.2.5 North America Automatic Call Distributor & Others Market by Country
- 9.1.3 North America Contact Center Analytics Market by Deployment Mode
  - 9.1.3.1 North America Cloud Market by Country
  - 9.1.3.2 North America On-premise Market by Country
- 9.1.4 North America Contact Center Analytics Market by Organization Size
  - 9.1.4.1 North America Large Enterprises Market by Country
  - 9.1.4.2 North America Small & Medium Enterprises (SMEs) Market by Country
- 9.1.5 North America Contact Center Analytics Market by Vertical
  - 9.1.5.1 North America BFSI Market by Country
  - 9.1.5.2 North America Retail & Consumer Goods Market by Country
  - 9.1.5.3 North America Energy & Utilities Market by Country
  - 9.1.5.4 North America Government & Defense Market by Country
  - 9.1.5.5 North America Healthcare & Life Sciences Market by Country
  - 9.1.5.6 North America Manufacturing Market by Country
  - 9.1.5.7 North America Telecom & IT Market by Country
  - 9.1.5.8 North America Travel & Hospitality Market by Country
  - 9.1.5.9 North America Others Market by Country
- 9.1.6 North America Contact Center Analytics Market by Country
  - 9.1.6.1 US Contact Center Analytics Market
    - 9.1.6.1.1 US Contact Center Analytics Market by Component
    - 9.1.6.1.2 US Contact Center Analytics Market by Application
    - 9.1.6.1.3 US Contact Center Analytics Market by Deployment Mode
    - 9.1.6.1.4 US Contact Center Analytics Market by Organization Size
    - 9.1.6.1.5 US Contact Center Analytics Market by Vertical
  - 9.1.6.2 Canada Contact Center Analytics Market
    - 9.1.6.2.1 Canada Contact Center Analytics Market by Component
    - 9.1.6.2.2 Canada Contact Center Analytics Market by Application
    - 9.1.6.2.3 Canada Contact Center Analytics Market by Deployment Mode
    - 9.1.6.2.4 Canada Contact Center Analytics Market by Organization Size
    - 9.1.6.2.5 Canada Contact Center Analytics Market by Vertical
  - 9.1.6.3 Mexico Contact Center Analytics Market
    - 9.1.6.3.1 Mexico Contact Center Analytics Market by Component
    - 9.1.6.3.2 Mexico Contact Center Analytics Market by Application
    - 9.1.6.3.3 Mexico Contact Center Analytics Market by Deployment Mode
    - 9.1.6.3.4 Mexico Contact Center Analytics Market by Organization Size
    - 9.1.6.3.5 Mexico Contact Center Analytics Market by Vertical
  - 9.1.6.4 Rest of North America Contact Center Analytics Market
    - 9.1.6.4.1 Rest of North America Contact Center Analytics Market by Component
    - 9.1.6.4.2 Rest of North America Contact Center Analytics Market by Application
    - 9.1.6.4.3 Rest of North America Contact Center Analytics Market by Deployment Mode
    - 9.1.6.4.4 Rest of North America Contact Center Analytics Market by Organization Size
    - 9.1.6.4.5 Rest of North America Contact Center Analytics Market by Vertical
9.2 Europe Contact Center Analytics Market
- 9.2.1 Europe Contact Center Analytics Market by Component
  - 9.2.1.1 Europe Software Market by Country
  - 9.2.1.2 Europe Contact Center Analytics Market by Software Type
    - 9.2.1.2.1 Europe Speech Analytics Market by Country
    - 9.2.1.2.2 Europe Text Analytics Market by Country
    - 9.2.1.2.3 Europe Desktop Analytics Market by Country
    - 9.2.1.2.4 Europe Predictive Analytics Market by Country
    - 9.2.1.2.5 Europe Cross-channel Analytics & Performance Analytics Market by Country
  - 9.2.1.3 Europe Services Market by Country
- 9.2.2 Europe Contact Center Analytics Market by Application
  - 9.2.2.1 Europe Customer Experience Management Market by Country
  - 9.2.2.2 Europe Workforce Optimization Market by Country
  - 9.2.2.3 Europe Risk & Compliance Management Market by Country
  - 9.2.2.4 Europe Log Management, Real-Time Monitoring & Analysis Market by Country
  - 9.2.2.5 Europe Automatic Call Distributor & Others Market by Country
- 9.2.3 Europe Contact Center Analytics Market by Deployment Mode
  - 9.2.3.1 Europe Cloud Market by Country
  - 9.2.3.2 Europe On-premise Market by Country
- 9.2.4 Europe Contact Center Analytics Market by Organization Size
  - 9.2.4.1 Europe Large Enterprises Market by Country
  - 9.2.4.2 Europe Small & Medium Enterprises (SMEs) Market by Country
- 9.2.5 Europe Contact Center Analytics Market by Vertical
  - 9.2.5.1 Europe BFSI Market by Country
  - 9.2.5.2 Europe Retail & Consumer Goods Market by Country
  - 9.2.5.3 Europe Energy & Utilities Market by Country
  - 9.2.5.4 Europe Government & Defense Market by Country
  - 9.2.5.5 Europe Healthcare & Life Sciences Market by Country
  - 9.2.5.6 Europe Manufacturing Market by Country
  - 9.2.5.7 Europe Telecom & IT Market by Country
  - 9.2.5.8 Europe Travel & Hospitality Market by Country
  - 9.2.5.9 Europe Others Market by Country
- 9.2.6 Europe Contact Center Analytics Market by Country
  - 9.2.6.1 Germany Contact Center Analytics Market
    - 9.2.6.1.1 Germany Contact Center Analytics Market by Component
    - 9.2.6.1.2 Germany Contact Center Analytics Market by Application
    - 9.2.6.1.3 Germany Contact Center Analytics Market by Deployment Mode
    - 9.2.6.1.4 Germany Contact Center Analytics Market by Organization Size
    - 9.2.6.1.5 Germany Contact Center Analytics Market by Vertical
  - 9.2.6.2 UK Contact Center Analytics Market
    - 9.2.6.2.1 UK Contact Center Analytics Market by Component
    - 9.2.6.2.2 UK Contact Center Analytics Market by Application
    - 9.2.6.2.3 UK Contact Center Analytics Market by Deployment Mode
    - 9.2.6.2.4 UK Contact Center Analytics Market by Organization Size
    - 9.2.6.2.5 UK Contact Center Analytics Market by Vertical
  - 9.2.6.3 France Contact Center Analytics Market
    - 9.2.6.3.1 France Contact Center Analytics Market by Component
    - 9.2.6.3.2 France Contact Center Analytics Market by Application
    - 9.2.6.3.3 France Contact Center Analytics Market by Deployment Mode
    - 9.2.6.3.4 France Contact Center Analytics Market by Organization Size
    - 9.2.6.3.5 France Contact Center Analytics Market by Vertical
  - 9.2.6.4 Russia Contact Center Analytics Market
    - 9.2.6.4.1 Russia Contact Center Analytics Market by Component
    - 9.2.6.4.2 Russia Contact Center Analytics Market by Application
    - 9.2.6.4.3 Russia Contact Center Analytics Market by Deployment Mode
    - 9.2.6.4.4 Russia Contact Center Analytics Market by Organization Size
    - 9.2.6.4.5 Russia Contact Center Analytics Market by Vertical
  - 9.2.6.5 Spain Contact Center Analytics Market
    - 9.2.6.5.1 Spain Contact Center Analytics Market by Component
    - 9.2.6.5.2 Spain Contact Center Analytics Market by Application
    - 9.2.6.5.3 Spain Contact Center Analytics Market by Deployment Mode
    - 9.2.6.5.4 Spain Contact Center Analytics Market by Organization Size
    - 9.2.6.5.5 Spain Contact Center Analytics Market by Vertical
  - 9.2.6.6 Italy Contact Center Analytics Market
    - 9.2.6.6.1 Italy Contact Center Analytics Market by Component
    - 9.2.6.6.2 Italy Contact Center Analytics Market by Application
    - 9.2.6.6.3 Italy Contact Center Analytics Market by Deployment Mode
    - 9.2.6.6.4 Italy Contact Center Analytics Market by Organization Size
    - 9.2.6.6.5 Italy Contact Center Analytics Market by Vertical
  - 9.2.6.7 Rest of Europe Contact Center Analytics Market
    - 9.2.6.7.1 Rest of Europe Contact Center Analytics Market by Component
    - 9.2.6.7.2 Rest of Europe Contact Center Analytics Market by Application
    - 9.2.6.7.3 Rest of Europe Contact Center Analytics Market by Deployment Mode
    - 9.2.6.7.4 Rest of Europe Contact Center Analytics Market by Organization Size
    - 9.2.6.7.5 Rest of Europe Contact Center Analytics Market by Vertical
9.3 Asia Pacific Contact Center Analytics Market
- 9.3.1 Asia Pacific Contact Center Analytics Market by Component
  - 9.3.1.1 Asia Pacific Software Market by Country
  - 9.3.1.2 Asia Pacific Contact Center Analytics Market by Software Type
    - 9.3.1.2.1 Asia Pacific Speech Analytics Market by Country
    - 9.3.1.2.2 Asia Pacific Text Analytics Market by Country
    - 9.3.1.2.3 Asia Pacific Desktop Analytics Market by Country
    - 9.3.1.2.4 Asia Pacific Predictive Analytics Market by Country
    - 9.3.1.2.5 Asia Pacific Cross-channel Analytics & Performance Analytics Market by Country
  - 9.3.1.3 Asia Pacific Services Market by Country
- 9.3.2 Asia Pacific Contact Center Analytics Market by Application
  - 9.3.2.1 Asia Pacific Customer Experience Management Market by Country
  - 9.3.2.2 Asia Pacific Workforce Optimization Market by Country
  - 9.3.2.3 Asia Pacific Risk & Compliance Management Market by Country
  - 9.3.2.4 Asia Pacific Log Management, Real-Time Monitoring & Analysis Market by Country
  - 9.3.2.5 Asia Pacific Automatic Call Distributor & Others Market by Country
- 9.3.3 Asia Pacific Contact Center Analytics Market by Deployment Mode
  - 9.3.3.1 Asia Pacific Cloud Market by Country
  - 9.3.3.2 Asia Pacific On-premise Market by Country
- 9.3.4 Asia Pacific Contact Center Analytics Market by Organization Size
  - 9.3.4.1 Asia Pacific Large Enterprises Market by Country
  - 9.3.4.2 Asia Pacific Small & Medium Enterprises (SMEs) Market by Country
- 9.3.5 Asia Pacific Contact Center Analytics Market by Vertical
  - 9.3.5.1 Asia Pacific BFSI Market by Country
  - 9.3.5.2 Asia Pacific Retail & Consumer Goods Market by Country
  - 9.3.5.3 Asia Pacific Energy & Utilities Market by Country
  - 9.3.5.4 Asia Pacific Government & Defense Market by Country
  - 9.3.5.5 Asia Pacific Healthcare & Life Sciences Market by Country
  - 9.3.5.6 Asia Pacific Manufacturing Market by Country
  - 9.3.5.7 Asia Pacific Telecom & IT Market by Country
  - 9.3.5.8 Asia Pacific Travel & Hospitality Market by Country
  - 9.3.5.9 Asia Pacific Others Market by Country
- 9.3.6 Asia Pacific Contact Center Analytics Market by Country
  - 9.3.6.1 China Contact Center Analytics Market
    - 9.3.6.1.1 China Contact Center Analytics Market by Component
    - 9.3.6.1.2 China Contact Center Analytics Market by Application
    - 9.3.6.1.3 China Contact Center Analytics Market by Deployment Mode
    - 9.3.6.1.4 China Contact Center Analytics Market by Organization Size
    - 9.3.6.1.5 China Contact Center Analytics Market by Vertical
  - 9.3.6.2 Japan Contact Center Analytics Market
    - 9.3.6.2.1 Japan Contact Center Analytics Market by Component
    - 9.3.6.2.2 Japan Contact Center Analytics Market by Application
    - 9.3.6.2.3 Japan Contact Center Analytics Market by Deployment Mode
    - 9.3.6.2.4 Japan Contact Center Analytics Market by Organization Size
    - 9.3.6.2.5 Japan Contact Center Analytics Market by Vertical
  - 9.3.6.3 India Contact Center Analytics Market
    - 9.3.6.3.1 India Contact Center Analytics Market by Component
    - 9.3.6.3.2 India Contact Center Analytics Market by Application
    - 9.3.6.3.3 India Contact Center Analytics Market by Deployment Mode
    - 9.3.6.3.4 India Contact Center Analytics Market by Organization Size
    - 9.3.6.3.5 India Contact Center Analytics Market by Vertical
  - 9.3.6.4 South Korea Contact Center Analytics Market
    - 9.3.6.4.1 South Korea Contact Center Analytics Market by Component
    - 9.3.6.4.2 South Korea Contact Center Analytics Market by Application
    - 9.3.6.4.3 South Korea Contact Center Analytics Market by Deployment Mode
    - 9.3.6.4.4 South Korea Contact Center Analytics Market by Organization Size
    - 9.3.6.4.5 South Korea Contact Center Analytics Market by Vertical
  - 9.3.6.5 Singapore Contact Center Analytics Market
    - 9.3.6.5.1 Singapore Contact Center Analytics Market by Component
    - 9.3.6.5.2 Singapore Contact Center Analytics Market by Application
    - 9.3.6.5.3 Singapore Contact Center Analytics Market by Deployment Mode
    - 9.3.6.5.4 Singapore Contact Center Analytics Market by Organization Size
    - 9.3.6.5.5 Singapore Contact Center Analytics Market by Vertical
  - 9.3.6.6 Malaysia Contact Center Analytics Market
    - 9.3.6.6.1 Malaysia Contact Center Analytics Market by Component
    - 9.3.6.6.2 Malaysia Contact Center Analytics Market by Application
    - 9.3.6.6.3 Malaysia Contact Center Analytics Market by Deployment Mode
    - 9.3.6.6.4 Malaysia Contact Center Analytics Market by Organization Size
    - 9.3.6.6.5 Malaysia Contact Center Analytics Market by Vertical
  - 9.3.6.7 Rest of Asia Pacific Contact Center Analytics Market
    - 9.3.6.7.1 Rest of Asia Pacific Contact Center Analytics Market by Component
    - 9.3.6.7.2 Rest of Asia Pacific Contact Center Analytics Market by Application
    - 9.3.6.7.3 Rest of Asia Pacific Contact Center Analytics Market by Deployment Mode
    - 9.3.6.7.4 Rest of Asia Pacific Contact Center Analytics Market by Organization Size
    - 9.3.6.7.5 Rest of Asia Pacific Contact Center Analytics Market by Vertical
9.4 LAMEA Contact Center Analytics Market
- 9.4.1 LAMEA Contact Center Analytics Market by Component
  - 9.4.1.1 LAMEA Software Market by Country
  - 9.4.1.2 LAMEA Contact Center Analytics Market by Software Type
    - 9.4.1.2.1 LAMEA Speech Analytics Market by Country
    - 9.4.1.2.2 LAMEA Text Analytics Market by Country
    - 9.4.1.2.3 LAMEA Desktop Analytics Market by Country
    - 9.4.1.2.4 LAMEA Predictive Analytics Market by Country
    - 9.4.1.2.5 LAMEA Cross-channel Analytics & Performance Analytics Market by Country
  - 9.4.1.3 LAMEA Services Market by Country
- 9.4.2 LAMEA Contact Center Analytics Market by Application
  - 9.4.2.1 LAMEA Customer Experience Management Market by Country
  - 9.4.2.2 LAMEA Workforce Optimization Market by Country
  - 9.4.2.3 LAMEA Risk & Compliance Management Market by Country
  - 9.4.2.4 LAMEA Log Management, Real-Time Monitoring & Analysis Market by Country
  - 9.4.2.5 LAMEA Automatic Call Distributor & Others Market by Country
- 9.4.3 LAMEA Contact Center Analytics Market by Deployment Mode
  - 9.4.3.1 LAMEA Cloud Market by Country
  - 9.4.3.2 LAMEA On-premise Market by Country
- 9.4.4 LAMEA Contact Center Analytics Market by Organization Size
  - 9.4.4.1 LAMEA Large Enterprises Market by Country
  - 9.4.4.2 LAMEA Small & Medium Enterprises (SMEs) Market by Country
- 9.4.5 LAMEA Contact Center Analytics Market by Vertical
  - 9.4.5.1 LAMEA BFSI Market by Country
  - 9.4.5.2 LAMEA Retail & Consumer Goods Market by Country
  - 9.4.5.3 LAMEA Energy & Utilities Market by Country
  - 9.4.5.4 LAMEA Government & Defense Market by Country
  - 9.4.5.5 LAMEA Healthcare & Life Sciences Market by Country
  - 9.4.5.6 LAMEA Manufacturing Market by Country
  - 9.4.5.7 LAMEA Telecom & IT Market by Country
  - 9.4.5.8 LAMEA Travel & Hospitality Market by Country
  - 9.4.5.9 LAMEA Others Market by Country
- 9.4.6 LAMEA Contact Center Analytics Market by Country
  - 9.4.6.1 Brazil Contact Center Analytics Market
    - 9.4.6.1.1 Brazil Contact Center Analytics Market by Component
    - 9.4.6.1.2 Brazil Contact Center Analytics Market by Application
    - 9.4.6.1.3 Brazil Contact Center Analytics Market by Deployment Mode
    - 9.4.6.1.4 Brazil Contact Center Analytics Market by Organization Size
    - 9.4.6.1.5 Brazil Contact Center Analytics Market by Vertical
  - 9.4.6.2 Argentina Contact Center Analytics Market
    - 9.4.6.2.1 Argentina Contact Center Analytics Market by Component
    - 9.4.6.2.2 Argentina Contact Center Analytics Market by Application
    - 9.4.6.2.3 Argentina Contact Center Analytics Market by Deployment Mode
    - 9.4.6.2.4 Argentina Contact Center Analytics Market by Organization Size
    - 9.4.6.2.5 Argentina Contact Center Analytics Market by Vertical
  - 9.4.6.3 UAE Contact Center Analytics Market
    - 9.4.6.3.1 UAE Contact Center Analytics Market by Component
    - 9.4.6.3.2 UAE Contact Center Analytics Market by Application
    - 9.4.6.3.3 UAE Contact Center Analytics Market by Deployment Mode
    - 9.4.6.3.4 UAE Contact Center Analytics Market by Organization Size
    - 9.4.6.3.5 UAE Contact Center Analytics Market by Vertical
  - 9.4.6.4 Saudi Arabia Contact Center Analytics Market
    - 9.4.6.4.1 Saudi Arabia Contact Center Analytics Market by Component
    - 9.4.6.4.2 Saudi Arabia Contact Center Analytics Market by Application
    - 9.4.6.4.3 Saudi Arabia Contact Center Analytics Market by Deployment Mode
    - 9.4.6.4.4 Saudi Arabia Contact Center Analytics Market by Organization Size
    - 9.4.6.4.5 Saudi Arabia Contact Center Analytics Market by Vertical
  - 9.4.6.5 South Africa Contact Center Analytics Market
    - 9.4.6.5.1 South Africa Contact Center Analytics Market by Component
    - 9.4.6.5.2 South Africa Contact Center Analytics Market by Application
    - 9.4.6.5.3 South Africa Contact Center Analytics Market by Deployment Mode
    - 9.4.6.5.4 South Africa Contact Center Analytics Market by Organization Size
    - 9.4.6.5.5 South Africa Contact Center Analytics Market by Vertical
  - 9.4.6.6 Nigeria Contact Center Analytics Market
    - 9.4.6.6.1 Nigeria Contact Center Analytics Market by Component
    - 9.4.6.6.2 Nigeria Contact Center Analytics Market by Application
    - 9.4.6.6.3 Nigeria Contact Center Analytics Market by Deployment Mode
    - 9.4.6.6.4 Nigeria Contact Center Analytics Market by Organization Size
    - 9.4.6.6.5 Nigeria Contact Center Analytics Market by Vertical
  - 9.4.6.7 Rest of LAMEA Contact Center Analytics Market
    - 9.4.6.7.1 Rest of LAMEA Contact Center Analytics Market by Component
    - 9.4.6.7.2 Rest of LAMEA Contact Center Analytics Market by Application
    - 9.4.6.7.3 Rest of LAMEA Contact Center Analytics Market by Deployment Mode
    - 9.4.6.7.4 Rest of LAMEA Contact Center Analytics Market by Organization Size
    - 9.4.6.7.5 Rest of LAMEA Contact Center Analytics Market by Vertical

Chapter 10. Company Profiles

10.1 Oracle Corporation
- 10.1.1 Company Overview
- 10.1.2 Financial Analysis
- 10.1.3 Segmental and Regional Analysis
- 10.1.4 Research & Development Expense
- 10.1.5 Recent strategies and developments:
  - 10.1.5.1 Product Launches and Product Expansions:
- 10.1.6 SWOT Analysis
10.2 Cisco Systems, Inc.
- 10.2.1 Company Overview
- 10.2.2 Financial Analysis
- 10.2.3 Regional Analysis
- 10.2.4 Research & Development Expense
- 10.2.5 Recent strategies and developments:
  - 10.2.5.1 Acquisition and Mergers:
10.3 Avaya Holdings Corporation
- 10.3.1 Company Overview
- 10.3.2 Financial Analysis
- 10.3.3 Segmental and Regional Analysis
- 10.3.4 Research & Development Expense
- 10.3.5 Recent strategies and developments:
  - 10.3.5.1 Partnerships, Collaborations, and Agreements:
  - 10.3.5.2 Product Launches and Product Expansions:
  - 10.3.5.3 Acquisition and Mergers:
10.4 Genpact Limited
- 10.4.1 Company Overview
- 10.4.2 Financial Analysis
- 10.4.3 Segmental and Regional Analysis
10.5 NICE Ltd.
- 10.5.1 Company Overview
- 10.5.2 Financial Analysis
- 10.5.3 Segmental and Regional Analysis
- 10.5.4 Research & Development Expenses
- 10.5.5 Recent strategies and developments:
  - 10.5.5.1 Acquisition and Mergers:
10.6 SAP SE
- 10.6.1 Company Overview
- 10.6.2 Financial Analysis
- 10.6.3 Segmental and Regional Analysis
- 10.6.4 Research & Development Expense
- 10.6.5 Recent strategies and developments:
  - 10.6.5.1 Product Launches and Product Expansions:
10.7 8x8, Inc.
- 10.7.1 Company Overview
- 10.7.2 Financial Analysis
- 10.7.3 Regional Analysis
- 10.7.4 Research & Development Expenses
- 10.7.5 Recent strategies and developments:
  - 10.7.5.1 Partnerships, Collaborations, and Agreements:
10.8 Talkdesk, Inc.
- 10.8.1 Company Overview
- 10.8.2 Recent strategies and developments:
  - 10.8.2.1 Partnerships, Collaborations, and Agreements:
  - 10.8.2.2 Product Launches and Product Expansions:
10.9 Genesys Telecommunications Laboratories, Inc.
- 10.9.1 Company Overview
- 10.9.2 Recent strategies and developments:
  - 10.9.2.1 Partnerships, Collaborations, and Agreements:
10.10. CallMiner, Inc.
- 10.10.1 Company Overview

コンタクトセンターアナリティクスの世界市場規模、シェア、産業動向分析：コンポーネント別、用途別、展開モード別、組織規模別、業種別、地域別の展望と予測（2022年～2028年）

Global Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Regional Outlook and Forecast, 2022 - 2028

目次

第1章市場の範囲と調査手法

第2章市場概要

第3章世界の競合分析

第4章世界のコンタクトセンターアナリティクス市場：コンポーネント別

第5章世界のコンタクトセンターアナリティクス市場：用途別

第6章世界のコンタクトセンターアナリティクス市場：展開モード別

第7章世界のコンタクトセンターアナリティクス市場：組織規模別

第8章世界のコンタクトセンターアナリティクス市場：業界別

第9章世界のコンタクトセンターアナリティクス市場：地域別

第10章企業プロファイル

LIST OF TABLES

Scope of the Study

Table of Contents

Chapter 1. Market Scope & Methodology

Chapter 2. Market Overview

Chapter 3. Competition Analysis - Global

Chapter 4. Global Contact Center Analytics Market by Component

Chapter 5. Global Contact Center Analytics Market by Application

Chapter 6. Global Contact Center Analytics Market by Deployment Mode

Chapter 7. Global Contact Center Analytics Market by Organization Size

Chapter 8. Global Contact Center Analytics Market by Vertical

Chapter 9. Global Contact Center Analytics Market by Region

Chapter 10. Company Profiles

コンタクトセンターアナリティクスの世界市場規模、シェア、産業動向分析：コンポーネント別、用途別、展開モード別、組織規模別、業種別、地域別の展望と予測（2022年～2028年）

Global Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Regional Outlook and Forecast, 2022 - 2028

目次

第1章 市場の範囲と調査手法

第2章 市場概要

第3章 世界の競合分析

第4章 世界のコンタクトセンターアナリティクス市場：コンポーネント別

第5章 世界のコンタクトセンターアナリティクス市場：用途別

第6章 世界のコンタクトセンターアナリティクス市場：展開モード別

第7章 世界のコンタクトセンターアナリティクス市場：組織規模別

第8章 世界のコンタクトセンターアナリティクス市場：業界別

第9章 世界のコンタクトセンターアナリティクス市場：地域別

第10章 企業プロファイル

LIST OF TABLES

Scope of the Study

Table of Contents

Chapter 1. Market Scope & Methodology

Chapter 2. Market Overview

Chapter 3. Competition Analysis - Global

Chapter 4. Global Contact Center Analytics Market by Component

Chapter 5. Global Contact Center Analytics Market by Application

Chapter 6. Global Contact Center Analytics Market by Deployment Mode

Chapter 7. Global Contact Center Analytics Market by Organization Size

Chapter 8. Global Contact Center Analytics Market by Vertical

Chapter 9. Global Contact Center Analytics Market by Region

Chapter 10. Company Profiles

第1章市場の範囲と調査手法

第2章市場概要

第3章世界の競合分析

第4章世界のコンタクトセンターアナリティクス市場：コンポーネント別

第5章世界のコンタクトセンターアナリティクス市場：用途別

第6章世界のコンタクトセンターアナリティクス市場：展開モード別

第7章世界のコンタクトセンターアナリティクス市場：組織規模別

第8章世界のコンタクトセンターアナリティクス市場：業界別

第9章世界のコンタクトセンターアナリティクス市場：地域別

第10章企業プロファイル