クラウド型コンタクトセンター市場レポート：2030年までの動向、予測、競合分析

クラウド型コンタクトセンターの動向と予測

世界のクラウド型コンタクトセンター市場は、2024年から2030年までCAGR 18.0%で成長し、2030年までに推定535億米ドルに達すると予想されています。この市場の主な促進要因は、クラウド型ソリューションへの関心の高まり、クラウドコンタクトセンターの迅速な展開、資本コストの削減です。市場の将来は、BFSI、電気通信、ITおよびITES、政府および公共部門、小売および消費財、製造、エネルギーおよび公益事業、メディアおよびエンターテイメント、ヘルスケアおよびライフサイエンス市場における機会により有望に見えます。

クラウド型コンタクトセンター市場に関する洞察

サービスセグメントが予測期間中に最高の成長を遂げると予想しています。

この市場内では、BFSIが最大のセグメントであり続けるでしょう。

アジア太平洋は、予測期間中に最高の成長を遂げると予想されます。

よくある質問

Q.1クラウド型コンタクトセンターの市場規模は？

A1.世界のクラウド型コンタクトセンター市場は、2030年までに推定535億米ドルに達すると予想されています。

Q.2クラウド型コンタクトセンター市場の成長予測は？

A2.世界のクラウド型コンタクトセンター市場は、2024年から2030年にかけて18.0%のCAGRで成長すると予想されています。

Q.3クラウド型コンタクトセンター市場の成長に影響を与える主な要因は？

A3.この市場の主な促進要因は、クラウドベースのソリューションに対する関心の高まり、クラウドコンタクトセンターの導入の迅速化、資本コストの削減です。

Q4.市場の主要セグメントは？

A4.クラウド型コンタクトセンター市場の将来は、BFSI、電気通信、IT・ITES、政府・公共部門、小売・消費財、製造、エネルギー・公益事業、メディアとエンターテイメント、ヘルスケアとライフサイエンス市場における機会により有望に見えます。

Q5.市場の主要企業は？

A5.主なクラウド型コンタクトセンター企業は以下の通りです。

• NICE
• Genesys
• Five9
• Vonage
• Talkdesk
• 8x8
• Cisco
• Avaya
• Serenova
• Content Guru

Q6.今後、最大となる市場セグメントは？

A6.サービスセグメントが予測期間中に最高の成長を遂げると予想しています。

Q7.市場において、今後5年間に最大になると予想される地域は？

A7. アジア太平洋は、予測期間中に最高の成長を遂げると予想されます。

Q8.レポートのカスタマイズは可能か？

A8.はい、Lucintelは追加費用なしで10%のカスタマイズを提供します。

目次

第1章 エグゼクティブサマリー

第2章 世界のクラウド型コンタクトセンター市場：市場力学

• イントロダクション、背景、分類
• サプライチェーン
• 業界の促進要因と課題

第3章 市場動向と予測分析（2018年～2030年）

• マクロ経済動向（2018年～2023年）と予測（2024年～2030年）
• 世界のクラウド型コンタクトセンター市場の動向（2018年～2023年）と予測（2024年～2030年）
• 世界のクラウド型コンタクトセンター市場：コンポーネント別
  • ソリューション
  • サービス
• 世界のクラウド型コンタクトセンター市場：展開形態別
  • パブリック
  • プライベートクラウド
• 世界のクラウド型コンタクトセンター市場：最終用途産業別
  • BFSI
  • 電気通信
  • IT・ITES
  • 政府・公共部門
  • 小売・消費財
  • 製造業
  • エネルギー・公共事業
  • メディア・エンターテイメント
  • ヘルスケア・ライフサイエンス

第4章 市場動向と予測分析：地域別（2018年～2030年）

• 世界のクラウド型コンタクトセンター市場：地域別
• 北米
• 欧州
• アジア太平洋
• その他地域

第5章 競合の分析

• 製品ポートフォリオ分析
• 運用上の統合
• ポーターのファイブフォース分析

第6章 成長機会と戦略的分析

• 成長機会分析
  • コンポーネント別
  • 展開形態別
  • 最終用途産業別
  • 地域別
• 世界のクラウド型コンタクトセンター市場の新たな動向
• 戦略的分析
  • 新製品の開発
  • 世界のクラウド型コンタクトセンター市場の能力拡大
  • 世界のクラウド型コンタクトセンター市場における合併、買収、合弁事業
  • 認証とライセンシング

第7章 有力企業の企業プロファイル

• NICE
• Genesys
• Five9
• Vonage
• Talkdesk
• 8x8
• Cisco
• Avaya
• Serenova
• Content Guru

Cloud-Based Contact Center Trends and Forecast

The future of the global cloud-based contact center market looks promising with opportunities in the BFSI, telecommunications, IT and ITES, government and public sector, retail and consumer goods, manufacturing, energies and utilities, media and entertainment, and healthcare and lifesciences markets. The global cloud-based contact center market is expected to reach an estimated $53.5 billion by 2030 with a CAGR of 18.0% from 2024 to 2030. The major drivers for this market are growing interest in cloud-based solutions and faster cloud contact center deployment and lower capital costs.

A more than 150-page report is developed to help in your business decisions.

Cloud-Based Contact Center by Segment

The study includes a forecast for the global cloud-based contact center by component, deployment mode, end use industry, technology, and region.

Cloud-Based Contact Center Market by Component [Shipment Analysis by Value from 2018 to 2030]:

• Solutions
• Services

Cloud-Based Contact Center Market by Deployment Mode [Shipment Analysis by Value from 2018 to 2030]:

• Public
• Private Cloud

Cloud-Based Contact Center Market by End Use Industry [Shipment Analysis by Value from 2018 to 2030]:

• BFSI
• Telecommunications
• IT and Ites
• Government and Public Sector
• Retail and Consumer Goods
• Manufacturing
• Energy and Utilities
• Media and Entertainment
• Healthcare and Life Sciences
• Others

Cloud-Based Contact Center Market by Region [Shipment Analysis by Value from 2018 to 2030]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

List of Cloud-Based Contact Center Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies cloud-based contact center companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the cloud-based contact center companies profiled in this report include-

• NICE
• Genesys
• Five9
• Vonage
• Talkdesk
• 8X8
• Cisco
• Avaya
• Serenova
• Content Guru

Cloud-Based Contact Center Market Insights

Lucintel forecasts that services is expected to witness highest growth over the forecast period.

Within this market, BFSI will remain the largest segment .

APAC is expected to witness highest growth over the forecast period.

Features of the Global Cloud-Based Contact Center Market

Market Size Estimates: Cloud-based contact center market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Cloud-based contact center market size by component, deployment mode, end use industry, and region in terms of value ($B).

Regional Analysis: Cloud-based contact center market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different component, deployment mode, end use industry, and regions for the cloud-based contact center market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the cloud-based contact center market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

Q.1 What is the cloud-based contact center market size?

Answer: The global cloud-based contact center market is expected to reach an estimated $53.5 billion by 2030.

Q.2 What is the growth forecast for cloud-based contact center market?

Answer: The global cloud-based contact center market is expected to grow with a cagr of 18.0% from 2024 to 2030.

Q.3 What are the major drivers influencing the growth of the cloud-based contact center market?

Answer: The major drivers for this market are growing interest in cloud-based solutions and faster cloud contact center deployment and lower capital costs.

Q4. What are the major segments for cloud-based contact center market?

Answer: The future of the cloud-based contact center market looks promising with opportunities in the BFSI, telecommunications, IT and ITES, government and public sector, retail and consumer goods, manufacturing, energies and utilities, media and entertainment, and healthcare and lifesciences market.

Q5. Who are the key cloud-based contact center market companies?

Answer: Some of the key cloud-based contact center companies are as follows.

• NICE
• Genesys
• Five9
• Vonage
• Talkdesk
• 8x8
• Cisco
• Avaya
• Serenova
• Content Guru

Q6. Which cloud-based contact center market segment will be the largest in future?

Answer: Lucintel forecasts that services is expected to witness highest growth over the forecast period.

Q7. In cloud-based contact center market, which region is expected to be the largest in next 5 years?

Answer: APAC is expected to witness highest growth over the forecast period.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the cloud-based contact center market by component (solutions and services), deployment mode (public and private cloud), end use industry (BFSI, telecommunications, IT and ITES, government and public sector, retail and consumer goods, manufacturing, energies and utilities, media and entertainment, and healthcare and lifesciences), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global Cloud-Based Contact Center Market : Market Dynamics

• 2.1: Introduction, Background, and Classifications
• 2.2: Supply Chain
• 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2018 to 2030

• 3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
• 3.2. Global Cloud-Based Contact Center Market Trends (2018-2023) and Forecast (2024-2030)
• 3.3: Global Cloud-Based Contact Center Market by Component
  • 3.3.1: Solutions
  • 3.3.2: Services
• 3.4: Global Cloud-Based Contact Center Market by Deployment Mode
  • 3.4.1: Public
  • 3.4.2: Private Cloud
• 3.5: Global Cloud-Based Contact Center Market by End Use Industry
  • 3.5.1: BFSI
  • 3.5.2: Telecommunications
  • 3.5.3: IT and Ites
  • 3.5.4: Government and Public Sector
  • 3.5.5: Retail and Consumer Goods
  • 3.5.6: Manufacturing
  • 3.5.7: Energy and Utilities
  • 3.5.8: Media and Entertainment
  • 3.5.9: Healthcare and Life Sciences

4. Market Trends and Forecast Analysis by Region from 2018 to 2030

• 4.1: Global Cloud-Based Contact Center Market by Region
• 4.2: North American Cloud-Based Contact Center Market
  • 4.2.2: North American Cloud-Based Contact Center Market by End Use Industry: BFSI, Telecommunications, IT and ITES, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energies and Utilities, Media and Entertainment, and Healthcare and Lifesciences
• 4.3: European Cloud-Based Contact Center Market
  • 4.3.1: European Cloud-Based Contact Center Market by Component: Solutions and Services
  • 4.3.2: European Cloud-Based Contact Center Market by End Use Industry: BFSI, Telecommunications, IT and ITES, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energies and Utilities, Media and Entertainment, and Healthcare and Lifesciences
• 4.4: APAC Cloud-Based Contact Center Market
  • 4.4.1: APAC Cloud-Based Contact Center Market by Component: Solutions and Services
  • 4.4.2: APAC Cloud-Based Contact Center Market by End Use Industry: BFSI, Telecommunications, IT and ITES, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energies and Utilities, Media and Entertainment, and Healthcare and Lifesciences
• 4.5: ROW Cloud-Based Contact Center Market
  • 4.5.1: ROW Cloud-Based Contact Center Market by Component: Solutions and Services
  • 4.5.2: ROW Cloud-Based Contact Center Market by End Use Industry: BFSI, Telecommunications, IT and ITES, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energies and Utilities, Media and Entertainment, and Healthcare and Lifesciences

5. Competitor Analysis

• 5.1: Product Portfolio Analysis
• 5.2: Operational Integration
• 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

• 6.1: Growth Opportunity Analysis
  • 6.1.1: Growth Opportunities for the Global Cloud-Based Contact Center Market by Component
  • 6.1.2: Growth Opportunities for the Global Cloud-Based Contact Center Market by Deployment Mode
  • 6.1.3: Growth Opportunities for the Global Cloud-Based Contact Center Market by End Use Industry
  • 6.1.4: Growth Opportunities for the Global Cloud-Based Contact Center Market by Region
• 6.2: Emerging Trends in the Global Cloud-Based Contact Center Market
• 6.3: Strategic Analysis
  • 6.3.1: New Product Development
  • 6.3.2: Capacity Expansion of the Global Cloud-Based Contact Center Market
  • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Cloud-Based Contact Center Market
  • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

• 7.1: NICE
• 7.2: Genesys
• 7.3: Five9
• 7.4: Vonage
• 7.5: Talkdesk
• 7.6: 8x8
• 7.7: Cisco
• 7.8: Avaya
• 7.9: Serenova
• 7.10: Content Guru