市場調査レポート

商品コード

1792322

ヘルプデスク自動化市場レポート：製品タイプ、展開、組織タイプ、業界別、地域別、2025～2033年

Helpdesk Automation Market Report by Product Type, Deployment, Organizational Type, Vertical, and Region 2025-2033

出版日: 2025年08月01日
発行: IMARC
ページ情報: 英文 135 Pages
納期: 2～3営業日

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全表示
概要
図表
目次

概要

サンプル依頼リストに入れる

世界のヘルプデスク自動化市場規模は2024年に107億米ドルに達しました。今後、IMARC Groupは、2033年には919億米ドルに達し、2025年から2033年にかけて27％の成長率（CAGR）を示すと予測しています。同市場は、費用対効果の高いソリューションへの需要の高まり、個人の総合的な満足度向上への注目の高まり、プロセスを合理化するための人工知能（AI）や機械学習（ML）などの先進技術の統合によって、着実な成長を遂げています。

ヘルプデスク自動化市場分析：

市場の成長と規模効率的なサポートソリューションへの需要の高まりと、拡張性へのニーズの高まりにより、市場は安定した成長を遂げています。
技術の進歩：人工知能（AI）と機械学習（ML）の統合により、ヘルプデスク自動化システムのインテリジェンスが強化され、市場の見通しは明るいです。
産業への応用：ヘルプデスク自動化は、ヘルスケア、金融、IT・通信など、さまざまな業界で活用されています。
地理的動向：北米は大企業の増加により市場をリードしています。しかし、効率的でスケーラブルなヘルプデスク自動化ソリューションに対する需要の高まりから、アジア太平洋地域が急成長市場として浮上しています。
競合情勢：主要企業は、電子メール、チャット、ソーシャルメディア、モバイルアプリなど、複数のコミュニケーションチャネルでサポート機能を拡充しています。
課題と機会：同市場は、データ・セキュリティの懸念などの課題に直面する一方で、個人向けにパーソナライズされた体験を提供するための自動化の活用という機会にも遭遇しています。
将来の展望：ヘルプデスク自動化市場の将来は、データ主導の意思決定に対するニーズの高まりとともに、有望視されています。また、環境の持続可能性への注目が高まっていることも、市場の成長を後押しすると予測されます。

ヘルプデスク自動化市場の動向：

費用対効果の高いソリューションに対する需要の高まり

費用対効果の高いソリューションに対する需要の高まりが、市場の成長に寄与しています。これに伴い、従来のサポートセンターを大規模な人員で運営するのに比べ、自動化によって運用コストを削減することができます。企業は、チケットのルーティング、データ入力、基本的な問題解決などのルーチン・タスクを自動化することで、リソースの割り当てを最適化し、大規模な人員の必要性を最小限に抑え、人件費を節約することができます。さらに、自動化は、手作業によるプロセスで発生する可能性のあるエラーや不整合の削減にも役立ちます。このほか、クラウドベースのヘルプデスク自動化ソリューションの採用が増加しており、ハードウェアやインフラへの先行投資が不要なことも、市場の成長を支えています。クラウド・ソリューションの従量課金モデルと拡張性は、コスト効率にも貢献しています。さらに、費用対効果の高いヘルプデスク自動化ソリューションは、ユーザーが独自に答えを見つけ、問題を解決できるようにするセルフサービスオプションを提供している場合が多いです。これにより、サポートへの問い合わせが減少し、結果としてサポートチームの負担が軽減されます。

ユーザーエクスペリエンスの向上への注目の高まり

個人の満足度を高めるためにヘルプデスク自動化ソリューションの採用が増加していることが、市場の成長に寄与しています。それに加え、人々は即時のサポート、パーソナライズされた対話、不必要な遅延のない問題解決を好むようになってきています。ヘルプデスク自動化は、ルーチンタスクの自動化、問い合わせの分類と優先順位付け、チャットボットや自動発券システムによる即時対応によって、こうした期待に応えています。これに伴い、自動化により、個人のすべての問い合わせが迅速に認識され、個人の全体的な満足度が向上します。これにより、サポートチームは、顧客固有のニーズへの対応など、より複雑で付加価値の高いタスクに労力を集中できるようになります。さらに、企業は自動化によるプロアクティブなサポートに注力しています。さらに、ヘルプデスクシステムは、AIやMLを活用することで、問題がエスカレートする前に予測して対処し、プロアクティブなカスタマーケアへのコミットメントを示し、潜在的な不満を防ぐことができます。これとは別に、ヘルプデスク自動化ソリューション内のセルフサービス・オプションにより、ユーザーは回答や解決策を独自に見つけることができるため、人的介入の必要性が減り、迅速な問題解決が可能になります。

先進テクノロジーの統合

人工知能（AI）や機械学習（ML）技術などの先端技術のヘルプデスク自動化への統合は、市場の成長を後押ししています。この統合により、企業は顧客サポートに対応し、プロセスを合理化し、サービスの質を高めることができます。これとは別に、AIシステムは24時間体制で個人からの問い合わせを理解し対応することができ、対応時間を短縮することができます。AIシステムは、よくある質問（FAQ）や基本的な問題解決などのルーティンワークを処理することができるため、人間のエージェントはより複雑で付加価値の高いやりとりに集中することができます。さらに、MLアルゴリズムは個人の膨大な履歴データを分析し、パターンや動向を特定します。このデータ駆動型のアプローチにより、個人のニーズや問題を予測する予測分析が可能になり、プロアクティブなサポートが可能になります。これと同様に、センチメント分析もMLアプリケーションの1つで、インタラクションから顧客の感情を評価し、企業が個人の満足度を測定し、製品やサービスの改善点を特定するのに役立ちます。

北米
- 米国
- カナダ
アジア太平洋地域
- 中国
- 日本
- インド
- 韓国
- オーストラリア
- インドネシア
- その他
欧州
- ドイツ
- フランス
- 英国
- イタリア
- スペイン
- ロシア
- その他
ラテンアメリカ
- ブラジル
- メキシコ
- その他
中東・アフリカ
- 市場内訳：国別

第11章 SWOT分析

概要
強み
弱み
機会
脅威

第12章バリューチェーン分析

第13章ポーターのファイブフォース分析

概要
買い手の交渉力
供給企業の交渉力
競合の程度
新規参入業者の脅威
代替品の脅威

第14章価格指標

第15章競合情勢

市場構造
主要企業
主要企業のプロファイル
- Atlassian Pty Ltd.
- AXIOS SYSTEMS PLC
- BMC Software, Inc.
- Broadcom, Inc.
- Ivanti, Inc.
- HappyFox Inc.
- Resolve Systems, LLC
- ServiceNow, Inc.
- Sunrise Software Limited
- SunView Software
- Vision Helpdesk

図表

List of Figures

Figure 1: Global: Helpdesk Automation Market: Major Drivers and Challenges
Figure 2: Global: Helpdesk Automation Market: Sales Value (in Billion USD), 2019-2024
Figure 3: Global: Helpdesk Automation Market: Breakup by Product Type (in %), 2024
Figure 4: Global: Helpdesk Automation Market: Breakup by Deployment (in %), 2024
Figure 5: Global: Helpdesk Automation Market: Breakup by Organization Type (in %), 2024
Figure 6: Global: Helpdesk Automation Market: Breakup by Vertical (in %), 2024
Figure 7: Global: Helpdesk Automation Market: Breakup by Region (in %), 2024
Figure 8: Global: Helpdesk Automation Market Forecast: Sales Value (in Billion USD), 2025-2033
Figure 9: Global: Helpdesk Automation (Incident Management Systems) Market: Sales Value (in Million USD), 2019 & 2024
Figure 10: Global: Helpdesk Automation (Incident Management Systems) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 11: Global: Helpdesk Automation (Knowledge-Based Systems) Market: Sales Value (in Million USD), 2019 & 2024
Figure 12: Global: Helpdesk Automation (Knowledge-Based Systems) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 13: Global: Helpdesk Automation (Self-service Reset Password) Market: Sales Value (in Million USD), 2019 & 2024
Figure 14: Global: Helpdesk Automation (Self-service Reset Password) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 15: Global: Helpdesk Automation (Other Product Types) Market: Sales Value (in Million USD), 2019 & 2024
Figure 16: Global: Helpdesk Automation (Other Product Types) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 17: Global: Helpdesk Automation (Cloud Hosted) Market: Sales Value (in Million USD), 2019 & 2024
Figure 18: Global: Helpdesk Automation (Cloud Hosted) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 19: Global: Helpdesk Automation (On-premise) Market: Sales Value (in Million USD), 2019 & 2024
Figure 20: Global: Helpdesk Automation (On-premise) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 21: Global: Helpdesk Automation (Large Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
Figure 22: Global: Helpdesk Automation (Large Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 23: Global: Helpdesk Automation (Small and Medium Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
Figure 24: Global: Helpdesk Automation (Small and Medium Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 25: Global: Helpdesk Automation (IT and Telecom) Market: Sales Value (in Million USD), 2019 & 2024
Figure 26: Global: Helpdesk Automation (IT and Telecom) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 27: Global: Helpdesk Automation (BFSI) Market: Sales Value (in Million USD), 2019 & 2024
Figure 28: Global: Helpdesk Automation (BFSI) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 29: Global: Helpdesk Automation (Government) Market: Sales Value (in Million USD), 2019 & 2024
Figure 30: Global: Helpdesk Automation (Government) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 31: Global: Helpdesk Automation (Education) Market: Sales Value (in Million USD), 2019 & 2024
Figure 32: Global: Helpdesk Automation (Education) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 33: Global: Helpdesk Automation (Healthcare) Market: Sales Value (in Million USD), 2019 & 2024
Figure 34: Global: Helpdesk Automation (Healthcare) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 35: Global: Helpdesk Automation (Manufacturing) Market: Sales Value (in Million USD), 2019 & 2024
Figure 36: Global: Helpdesk Automation (Manufacturing) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 37: Global: Helpdesk Automation (Automotive) Market: Sales Value (in Million USD), 2019 & 2024
Figure 38: Global: Helpdesk Automation (Automotive) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 39: Global: Helpdesk Automation (Retail) Market: Sales Value (in Million USD), 2019 & 2024
Figure 40: Global: Helpdesk Automation (Retail) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 41: Global: Helpdesk Automation (Others) Market: Sales Value (in Million USD), 2019 & 2024
Figure 42: Global: Helpdesk Automation (Others) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 43: North America: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 44: North America: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 45: United States: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 46: United States: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 47: Canada: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 48: Canada: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 49: Asia Pacific: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 50: Asia Pacific: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 51: China: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 52: China: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 53: Japan: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 54: Japan: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 55: India: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 56: India: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 57: South Korea: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 58: South Korea: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 59: Australia: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 60: Australia: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 61: Indonesia: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 62: Indonesia: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 63: Others: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 64: Others: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 65: Europe: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 66: Europe: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 67: Germany: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 68: Germany: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 69: France: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 70: France: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 71: United Kingdom: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 72: United Kingdom: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 73: Italy: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 74: Italy: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 75: Spain: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 76: Spain: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 77: Russia: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 78: Russia: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 79: Others: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 80: Others: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 81: Latin America: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 82: Latin America: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 83: Brazil: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 84: Brazil: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 85: Mexico: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 86: Mexico: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 87: Others: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 88: Others: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 89: Middle East and Africa: Helpdesk Automation Market: Sales Value (in Million USD), 2019 & 2024
Figure 90: Middle East and Africa: Helpdesk Automation Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 91: Global: Helpdesk Automation Industry: SWOT Analysis
Figure 92: Global: Helpdesk Automation Industry: Value Chain Analysis
Figure 93: Global: Helpdesk Automation Industry: Porter's Five Forces Analysis

List of Tables

Table 1: Global: Helpdesk Automation Market: Key Industry Highlights, 2024 and 2033
Table 2: Global: Helpdesk Automation Market Forecast: Breakup by Product Type (in Million USD), 2025-2033
Table 3: Global: Helpdesk Automation Market Forecast: Breakup by Deployment (in Million USD), 2025-2033
Table 4: Global: Helpdesk Automation Market Forecast: Breakup by Organization Type (in Million USD), 2025-2033
Table 5: Global: Helpdesk Automation Market Forecast: Breakup by Vertical (in Million USD), 2025-2033
Table 6: Global: Helpdesk Automation Market Forecast: Breakup by Region (in Million USD), 2025-2033
Table 7: Global: Helpdesk Automation Market: Competitive Structure
Table 8: Global: Helpdesk Automation Market: Key Players

Product Code: SR112025A1939

The global helpdesk automation market size reached USD 10.7 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 91.9 Billion by 2033, exhibiting a growth rate (CAGR) of 27% during 2025-2033. The market is experiencing steady growth driven by the escalating demand for cost-effective solutions, rising focus on enhancing the overall satisfaction of individuals, and integration of advanced technologies, such as artificial intelligence (AI) and machine learning (ML), to streamline processes.

Helpdesk Automation Market Analysis:

Market Growth and Size: The market is witnessing stable growth due to the escalating demand for efficient support solutions, along with the increasing need for scalability.
Technological Advancements: The integration of artificial intelligence (AI) and machine learning (ML) to enhance the intelligence of helpdesk automation systems is offering a positive market outlook.
Industry Applications: Helpdesk automation finds applications across various industries, including healthcare, finance, and IT and telecom.
Geographical Trends: North America leads the market, driven by the rising number of large enterprises. However, Asia Pacific is emerging as a fast-growing market due to the increasing demand for efficient and scalable helpdesk automation solutions.
Competitive Landscape: Key players are expanding their support capabilities across multiple communication channels, including email, chat, social media, and mobile apps.
Challenges and Opportunities: While the market faces challenges, such as data security concerns, it also encounters opportunities in leveraging automation for personalized experiences of individuals.
Future Outlook: The future of the helpdesk automation market looks promising, with the rising need for data-driven decision-making. Additionally, the increasing focus on environmental sustainability is projected to propel the market growth.

Helpdesk Automation Market Trends:

Rising demand for cost-effective solutions

The rising demand for cost-effective solutions is contributing to the growth of the market. In line with this, automation can reduce operational costs as compared to operating a traditional support center with a large workforce. Companies can optimize resource allocation, minimize the need for extensive manpower, and save on labor expenses by automating routine tasks like ticket routing, data entry, and basic issue resolution. Moreover, automation helps in reducing errors and inconsistencies that may arise from manual processes. Besides this, the increasing adoption of cloud-based helpdesk automation solutions, as they eliminate the need for upfront investments in hardware and infrastructure, is supporting the market growth. The pay-as-you-go model and scalability of cloud solutions further contribute to cost efficiency. Furthermore, cost-effective helpdesk automation solutions often offer self-service options that empower users to find answers and resolve issues independently. This reduces the volume of support inquiries and, consequently, the workload on support teams.

Increasing focus on enhanced user experiences

The rising adoption of helpdesk automation solutions to enhance the satisfaction of individuals is contributing to the market growth. Besides this, people are increasingly preferring immediate assistance, personalized interactions, and resolutions to their issues without unnecessary delays. Helpdesk automation addresses these expectations by automating routine tasks, categorizing and prioritizing inquiries, and providing instant responses through chatbots or automated ticketing systems. In line with this, automation ensures that all inquiries of individuals are acknowledged quickly, enhancing the overall satisfaction of individuals. It allows support teams to focus their efforts on more complex and value-added tasks, such as addressing unique client needs. Moreover, companies are focusing on proactive support through automation. Furthermore, helpdesk systems can predict and address issues before they escalate, demonstrate a commitment to proactive customer care, and prevent potential frustrations by leveraging AI and ML. Apart from this, self-service options within helpdesk automation solutions allow users to find answers and solutions independently, reducing the need for human intervention and enabling quicker issue resolution.

Integration of advanced technologies

Integration of advanced technologies, such as artificial intelligence (AI) and machine learning (ML) technologies, in helpdesk automation is bolstering the growth of the market. This integration allows companies to handle client support, streamline processes, and enhance the quality of service. Apart from this, AI systems are capable of understanding and responding to inquiries from individuals around the clock and reducing response times. They can handle routine tasks, such as frequently asked questions (FAQs) and basic issue resolution, allowing human agents to focus on more complex and value-added interactions. Furthermore, ML algorithms analyze vast amounts of historical data of individuals to identify patterns and trends. This data-driven approach enables predictive analytics, which can anticipate the needs and issues of individuals, allowing proactive support. In line with this, sentiment analysis, another ML application, evaluates client sentiments from interactions, helping companies scale the satisfaction of individuals and identify areas for improvement in their products or services.

Helpdesk Automation Industry Segmentation:

Breakup by Product Type:

Incident Management Systems
Knowledge-Based Systems
Self-service Reset Password
Others

Incident management systems account for the majority of the market share

Incident management systems are designed to efficiently handle and resolve issues and incidents. They facilitate the logging, tracking, and management of inquiries or problems of individuals, ensuring a systematic approach to issue resolution.

Knowledge-based systems are designed to store, organize, and provide access to a vast repository of knowledge and information. They enable support teams to access relevant information quickly, improving response times and the accuracy of solutions provided to individuals.

Self-service reset password solutions are a specialized segment that focuses on automating the password reset process. They empower end-users to reset their passwords independently without the need for human intervention. This not only reduces the workload on support teams but also offers a convenient and time-saving option for people.

Breakup by Deployment:

Cloud Hosted
On-premise

Cloud hosted holds the largest market share

Cloud hosted deployment solutions offer enhanced scalability, flexibility, and ease of implementation. Cloud-hosted helpdesk automation systems are accessible over the internet and are offered as software as a service (SaaS). They require minimal infrastructure investment and are suitable for organizations of various sizes. This deployment option is well-suited for companies seeking cost-effective and easily accessible solutions.

On-premise deployment involves the installation and operation of helpdesk automation systems within the infrastructure of a company. These systems are hosted on the servers of a company and provide improved control and customization options. On-premise solutions are chosen by organizations that have specific security or compliance requirements and prefer to have complete control over their systems.

Breakup by Organization Type:

Large Enterprises
Small and Medium Enterprises

Large enterprises represent the leading market segment

Large enterprises have complex support needs, higher client volumes, and diverse client service teams. They require robust and comprehensive helpdesk automation systems that can handle a wide range of support inquiries efficiently. Large enterprises prioritize scalability, integration with existing systems, and advanced features to meet the demands of their client support operations.

Small and medium enterprises (SMEs) have smaller client support teams and fewer support inquiries as compared to large enterprises. SMEs are increasingly recognizing the value of helpdesk automation in improving the efficiency and satisfaction of individuals. SMEs often seek cost-effective and user-friendly solutions that can be easily integrated into their existing infrastructure.

Breakup by Vertical:

IT and Telecom
BFSI
Government
Education
Healthcare
Manufacturing
Automotive
Retail
Others

IT and telecom exhibit a clear dominance in the market

The IT and telecom sector is a leading adopter of helpdesk automation, as efficient incident management and rapid issue resolution are critical. Helpdesk automation solutions cater to this need by streamlining support processes and improving service delivery.

In the banking, financial services, and insurance (BFSI) sector, helpdesk automation aids in managing inquiries of individuals, ensuring data privacy, and meeting regulatory requirements. In line with this, automation enhances interactions between individuals.

Government utilizes helpdesk automation to improve citizen services, streamline inquiries, and enhance communication with constituents. Helpdesk automation systems help government entities efficiently manage citizen requests and provide timely responses.

Education institutions benefit from helpdesk automation by efficiently handling student inquiries, IT support requests, and administrative tasks. Automation ensures smoother operations in schools, colleges, and universities.

The healthcare industry relies on helpdesk automation to manage patient inquiries, appointment scheduling, and support for medical staff. Automation helps healthcare providers deliver timely and accurate information to patients.

In the manufacturing sector, helpdesk automation aids in managing production-related inquiries, supply chain issues, and client support for manufacturing companies. This streamlines operations and improves the satisfaction of individuals.

The automotive industry employs helpdesk automation for client service, warranty support, and technical assistance. Apart from this, automation solutions assist in enhancing the experience of individuals.

Retail uses helpdesk automation to manage inquiries, handle e-commerce support, and improve client service in physical stores. Automation helps retailers provide seamless shopping experiences.

Breakup by Region:

North America
- United States
- Canada
Asia Pacific
- China
- Japan
- India
- South Korea
- Australia
- Indonesia
- Others
Europe
- Germany
- France
- United Kingdom
- Italy
- Spain
- Russia
- Others
Latin America
- Brazil
- Mexico
- Others
Middle East and Africa

North America leads the market, accounting for the largest helpdesk automation market share

The market research report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America accounted for the largest market share due to the rising number of large enterprises. In addition, the presence of a well-developed IT infrastructure is propelling the market growth. Furthermore, the increasing development of advanced automation technologies is impelling the market growth.

Asia Pacific stands as another key region in the market, driven by the escalating demand for efficient and scalable helpdesk automation solutions. Besides this, the rising need for streamlined client support processes is contributing to the market growth.

Europe maintains a strong presence in the market, with the increasing demand for automation solutions tailored to specific industry needs. In addition, the rising focus on data privacy and security is impelling the market growth.

Latin America exhibits growing potential in the helpdesk automation market on account of the rising focus on enhancing the experience of individuals. Apart from this, the increasing number of large enterprises is bolstering the market growth.

The Middle East and Africa region shows a developing market for helpdesk automation, primarily driven by the rising demand for cost-effective and flexible helpdesk automation solutions. Furthermore, the increasing adoption of advanced automation solutions is propelling the market growth.

Leading Key Players in the Helpdesk Automation Industry:

Key players are integrating artificial intelligence (AI) and machine learning (ML) technologies into their helpdesk automation solutions. They are developing AI-powered chatbots, virtual assistants, and predictive analytics to enhance the efficiency and intelligence of their systems. In addition, companies are expanding their support capabilities across multiple communication channels, including email, chat, social media, and mobile apps. This ensures that individuals can reach out for assistance through their preferred means of communication. They are also providing knowledge bases, frequently asked questions (FAQs), and automated workflows that empower individuals to find answers and resolve issues independently, reducing the workload on support teams.

The market research report has provided a comprehensive analysis of the competitive landscape. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

Atlassian Pty Ltd.
AXIOS SYSTEMS PLC
BMC Software, Inc.
Broadcom, Inc.
Ivanti, Inc.
HappyFox Inc.
Resolve Systems, LLC
ServiceNow, Inc.
Sunrise Software Limited
SunView Software
Vision Helpdesk

Key Questions Answered in This Report

1.What was the size of the global helpdesk automation market in 2024?
2.What is the expected growth rate of the global helpdesk automation market during 2025-2033?
3.What are the key factors driving the global helpdesk automation market?
4.What has been the impact of COVID-19 on the global helpdesk automation market?
5.What is the breakup of the global helpdesk automation market based on the product type?
6.What is the breakup of the global helpdesk automation market based on the deployment?
7.What is the breakup of the global helpdesk automation market based on the organization type?
8.What is the breakup of the global helpdesk automation market based on the vertical?
9.What are the key regions in the global helpdesk automation market?
10.Who are the key players/companies in the global helpdesk automation market?

1 Preface

2 Scope and Methodology

2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
- 2.3.1 Primary Sources
- 2.3.2 Secondary Sources
2.4 Market Estimation
- 2.4.1 Bottom-Up Approach
- 2.4.2 Top-Down Approach
2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

4.1 Overview
4.2 Key Industry Trends

5 Global Helpdesk Automation Market

5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast

6 Market Breakup by Product Type

6.1 Incident Management Systems
- 6.1.1 Market Trends
- 6.1.2 Market Forecast
6.2 Knowledge-Based Systems
- 6.2.1 Market Trends
- 6.2.2 Market Forecast
6.3 Self-service Reset Password
- 6.3.1 Market Trends
- 6.3.2 Market Forecast
6.4 Others
- 6.4.1 Market Trends
- 6.4.2 Market Forecast

7 Market Breakup by Deployment

7.1 Cloud Hosted
- 7.1.1 Market Trends
- 7.1.2 Market Forecast
7.2 On-premise
- 7.2.1 Market Trends
- 7.2.2 Market Forecast

8 Market Breakup by Organization Type

8.1 Large Enterprises
- 8.1.1 Market Trends
- 8.1.2 Market Forecast
8.2 Small and Medium Enterprises
- 8.2.1 Market Trends
- 8.2.2 Market Forecast

9 Market Breakup by Vertical

9.1 IT and Telecom
- 9.1.1 Market Trends
- 9.1.2 Market Forecast
9.2 BFSI
- 9.2.1 Market Trends
- 9.2.2 Market Forecast
9.3 Government
- 9.3.1 Market Trends
- 9.3.2 Market Forecast
9.4 Education
- 9.4.1 Market Trends
- 9.4.2 Market Forecast
9.5 Healthcare
- 9.5.1 Market Trends
- 9.5.2 Market Forecast
9.6 Manufacturing
- 9.6.1 Market Trends
- 9.6.2 Market Forecast
9.7 Automotive
- 9.7.1 Market Trends
- 9.7.2 Market Forecast
9.8 Retail
- 9.8.1 Market Trends
- 9.8.2 Market Forecast
9.9 Others
- 9.9.1 Market Trends
- 9.9.2 Market Forecast

10 Market Breakup by Region

10.1 North America
- 10.1.1 United States
  - 10.1.1.1 Market Trends
  - 10.1.1.2 Market Forecast
- 10.1.2 Canada
  - 10.1.2.1 Market Trends
  - 10.1.2.2 Market Forecast
10.2 Asia Pacific
- 10.2.1 China
  - 10.2.1.1 Market Trends
  - 10.2.1.2 Market Forecast
- 10.2.2 Japan
  - 10.2.2.1 Market Trends
  - 10.2.2.2 Market Forecast
- 10.2.3 India
  - 10.2.3.1 Market Trends
  - 10.2.3.2 Market Forecast
- 10.2.4 South Korea
  - 10.2.4.1 Market Trends
  - 10.2.4.2 Market Forecast
- 10.2.5 Australia
  - 10.2.5.1 Market Trends
  - 10.2.5.2 Market Forecast
- 10.2.6 Indonesia
  - 10.2.6.1 Market Trends
  - 10.2.6.2 Market Forecast
- 10.2.7 Others
  - 10.2.7.1 Market Trends
  - 10.2.7.2 Market Forecast
10.3 Europe
- 10.3.1 Germany
  - 10.3.1.1 Market Trends
  - 10.3.1.2 Market Forecast
- 10.3.2 France
  - 10.3.2.1 Market Trends
  - 10.3.2.2 Market Forecast
- 10.3.3 United Kingdom
  - 10.3.3.1 Market Trends
  - 10.3.3.2 Market Forecast
- 10.3.4 Italy
  - 10.3.4.1 Market Trends
  - 10.3.4.2 Market Forecast
- 10.3.5 Spain
  - 10.3.5.1 Market Trends
  - 10.3.5.2 Market Forecast
- 10.3.6 Russia
  - 10.3.6.1 Market Trends
  - 10.3.6.2 Market Forecast
- 10.3.7 Others
  - 10.3.7.1 Market Trends
  - 10.3.7.2 Market Forecast
10.4 Latin America
- 10.4.1 Brazil
  - 10.4.1.1 Market Trends
  - 10.4.1.2 Market Forecast
- 10.4.2 Mexico
  - 10.4.2.1 Market Trends
  - 10.4.2.2 Market Forecast
- 10.4.3 Others
  - 10.4.3.1 Market Trends
  - 10.4.3.2 Market Forecast
10.5 Middle East and Africa
- 10.5.1 Market Trends
- 10.5.2 Market Breakup by Country
- 10.5.3 Market Forecast

11 SWOT Analysis

11.1 Overview
11.2 Strengths
11.3 Weaknesses
11.4 Opportunities
11.5 Threats

12 Value Chain Analysis

13 Porters Five Forces Analysis

13.1 Overview
13.2 Bargaining Power of Buyers
13.3 Bargaining Power of Suppliers
13.4 Degree of Competition
13.5 Threat of New Entrants
13.6 Threat of Substitutes

14 Price Indicators

15 Competitive Landscape

15.1 Market Structure
15.2 Key Players
15.3 Profiles of Key Players
- 15.3.1 Atlassian Pty Ltd.
  - 15.3.1.1 Company Overview
  - 15.3.1.2 Product Portfolio
- 15.3.2 AXIOS SYSTEMS PLC
  - 15.3.2.1 Company Overview
  - 15.3.2.2 Product Portfolio
  - 15.3.2.3 Financials
- 15.3.3 BMC Software, Inc.
  - 15.3.3.1 Company Overview
  - 15.3.3.2 Product Portfolio
  - 15.3.3.3 SWOT Analysis
- 15.3.4 Broadcom, Inc.
  - 15.3.4.1 Company Overview
  - 15.3.4.2 Product Portfolio
- 15.3.5 Ivanti, Inc.
  - 15.3.5.1 Company Overview
  - 15.3.5.2 Product Portfolio
- 15.3.6 HappyFox Inc.
  - 15.3.6.1 Company Overview
  - 15.3.6.2 Product Portfolio
- 15.3.7 Resolve Systems, LLC
  - 15.3.7.1 Company Overview
  - 15.3.7.2 Product Portfolio
- 15.3.8 ServiceNow, Inc.
  - 15.3.8.1 Company Overview
  - 15.3.8.2 Product Portfolio
  - 15.3.8.3 Financials
  - 15.3.8.4 SWOT Analysis
- 15.3.9 Sunrise Software Limited
  - 15.3.9.1 Company Overview
  - 15.3.9.2 Product Portfolio
- 15.3.10 SunView Software
  - 15.3.10.1 Company Overview
  - 15.3.10.2 Product Portfolio
- 15.3.11 Vision Helpdesk
  - 15.3.11.1 Company Overview
  - 15.3.11.2 Product Portfolio

ヘルプデスク自動化市場レポート：製品タイプ、展開、組織タイプ、業界別、地域別、2025～2033年

Helpdesk Automation Market Report by Product Type, Deployment, Organizational Type, Vertical, and Region 2025-2033

ヘルプデスク自動化市場分析：

ヘルプデスク自動化市場の動向：

目次

第1章 序文

第2章 調査範囲と調査手法

第3章 エグゼクティブサマリー

第4章 イントロダクション

第5章 世界のヘルプデスク自動化市場

第6章 市場内訳：製品タイプ別

第7章 市場内訳：展開別

第8章 市場内訳：組織タイプ別

第9章 市場内訳：業界別

第10章 市場内訳：地域別

第11章 SWOT分析

第12章 バリューチェーン分析

第13章 ポーターのファイブフォース分析

第14章 価格指標

第15章 競合情勢