Overview:
Juniper Research's latest ‘Mobile & Online Ticketing ’ research provides in-depth analysis of the rapidly evolving ticketing sector; covering both transport and events ticketing. It identifies the key trends and strategic opportunities in the space for a range of players across the online, mobile, wearables and contactless channels. The report also provides extensive market forecasts highlighting the key opportunities in the sector, split by relevant sectors:
- Air Ticketing
- Metro & Bus Ticketing
- Rail Ticketing
- Sports Ticketing
- Entertainment Events Ticketing
- Mobile NFC Ticketing
- Chatbot Virtual Ticketing
This research suite includes:
- Deep Dive Strategy & Competition (PDF)
- 5-Year Deep Dive Data & Forecasting (PDF & Excel)
- Executive Summary & Core Findings (PDF)
- 12 months' access to harvest online data platform
Key Features:
- Ticketing Market Landscape Assessment: Provides a highly detailed strategic review of the ticketing ecosystem, split by the following verticals:
- Air Ticketing
- Metro & Bus Ticketing
- Rail Ticketing
- Sports Ticketing
- Entertainment Events Ticketing
- Mobile Contactless Ticketing
- Chatbot Virtual Ticketing.
- Key Trend Analysis: Future outlook and strategic assessment of the major trends and market disruptions including:
- Account-based Ticketing
- Mobility-as-a-Service
- Blockchain in Ticketing
- Virtual Reality in Ticketing
- Chatbot-based Virtual Ticketing
- IoT in Ticketing
- Interviews: Leading ticketing vendors across the value chain interviewed, including:
- Bytemark
- Gemalto
- Masabi
- moovel
- OSPT Alliance
- Rambus
- Wizway Solutions
- Benchmark Industry Forecasts: 5-year forecasts provided for the ticketing market:
- User adoption, transaction volume and values for mobile ticketing, across transport and events segments.
- User adoption, transaction volume and values for online ticketing, across transport and events segments.
- User adoption, transaction volume and values for contactless ticketing, across transport and events segments.
- Juniper Leaderboards: Separate vendor analysis and market positioning Leaderboards for 17 mobile ticketing and 12 mobile contactless ticketing vendors.
- Digital Ticketing Disruptors & Challengers for Digital Ticketing, analysing 16 of the emerging and innovative technology companies with the potential to disrupt key ticketing verticals.
Key Questions:
- 1. What will be the size of the mobile and online ticketing market in 2023?
- 2. How will new areas in ticketing, such as Virtual Reality, blockchain and chatbots alter the landscape in the future?
- 3. What impact will Mobility-as-a-Service have on the ticketing landscape?
- 4. Who are the key innovators and disruptors changing the digital ticketing market landscape?
- 5. What are the key regional differences in ticketing deployment and how will this evolve over the next 5 years?
Companies Referenced:
- Interviewed: Bytemark, Gemalto, Masabi, moovel, OSPT Alliance, Rambus, Wizway Solutions.
- Profiled: Bytemark, CTS (Cubic Transportation Systems), G+D (Giesecke+Devrient), Gemalto, Live Nation Entertainment, Maoyan Weiying, Masabi, moovel, NXP, Rambus, StubHub, Wizway Solutions.
- Case Studied: MaaS Global, Upgraded.
- Included in Vendor Positioning: Advanced, BookMyShow, Bytemark, Corethree, CTS (Cubic Transportation Systems), DICE, digimobee, Fandango, FitPay, Get, IDEMIA, Live Nation Entertainment, MaaS Global, Maoyan Weiying, Margento, Masabi, moovel, NXP, OTI Global, Passport, Rambus, Redeam, Ridango, Rival, SeatGeek, Spinzo, StubHub, TEDIPAY, TicketingHub, Ticketmaster, Tickey, TickX, Tiqets, TodayTix, Token Ticket, Trapeze, Unwire, Vix Technology, Wizway Solutions.
- Mentioned: Abellio Greater Anglia, Access IS, ADCET, Adidas, Advanced Semiconductor Manufacturing, AEG, AF Payments, AFSCM (French Association of Contactless Mobile), Air France, ALSTOM, American Express, Anchorage People Mover, Anheuser-Busch, Apple, AT&T, ATG Tickets, Australian Football League, Aventus, AWS, AXS, BART (Bay Area Rapid Transit), Blockparty, Blocktix, BMW Bosch, Boston Consulting Group, Braintree, Bundesliga, Caltrain, Calypso Networks Association, CAN, Canadian Ice Hockey, Chalo, Chase Paymentech, Chicago Transit Authority, Citibank, Citizen Ticket, City of Atlanta Streetcar, Cityzi, Cloudchain, Cohda Wireless, ComfortDelGro, Consumer Council of Hong Kong, Continental, CRTM Madrid, Ctrip, Daimler, DB (Deutsche Bahn), Dejamobile, Delhi Metro Rail, Delphi, Denver RTD, Discover, eBay, Elavon, English Premier League, Euroleague Basketball, EventBox Tickets, Facebook, FastBar, Ferrocarriles Suburbanos, FIDO Alliance, First Data, First Group, FitBit, Future Cities Catapult, Galois, Glasgow Smartzone, Glasgow Subway, GlobalPlatform, Google, Greyhound, GSMA, GUTS, HaCon Mobility, Highways England, Hochbahn, Houston Metro, HRT (Hampton Roads Transit), Huawei, HVV (Hamburger Verkehrsverbund), IATA, iGo, Ile-de-France Mobilités, Inbenta Technologies, INIT, Intific, Java Card Forum, JCB, JetBlue, JWT (J Walter Thompson), Keolis, Kisio, KLM, KVV (Karlsruher Verkehrsverbund), Las Vegas RTC, Lignes d'Azur, London Theatre Direct, Los Angeles DOT, Lothian Buses, Lyft, MaaS Alliance, Manly Ferries, Mastercard, MBTA (Massachusetts Bay Transit Authority), McGill's, MDOT/MTA (Maryland Transit Administration), Megabus, Metra, Metro Transit (Minneapolis), MLB, MLS, Montargis, Moovit, Moscow Department of Transport, Movietickets.com, MTS, MusicToday, MVV, Nacion Servicios, National Express, NBA, NCAA, NETS, New York MTA, Nextbike, NFC Forum, NFL, NGAGE, NHL, NorisBike, Norwegian Air, O2, OCTA (Orange County Transportation Authority), OneTwoTrip, Orange, Pace, PayPal, Paytm, PBOC (Popular Bank of China), Pegasus, Pepsi, Pivotal Payments, Ponominalu, Portland Streetcar, Portland TriMet, PouchNATION, Presto, Public Transport Victoria, QinetiQ, Qualcomm, Radisson Blu, RDG (the Rail Delivery Group), redBus, Road and Transport Authority, UAE, Ryanair, Samsung, San Antonio VIA, San Diego MTS & NCTD (North County Transit District), Santa Clara VTA, Scheidt & Bachmann, Schneider Electric, ScotRail, Secure Technology Alliance, Securitymetrics, SeeTickets, SFMTA (San Francisco Municipal Transportation Agency), SFR (Société Française du Radiotéléphone), Siemens, Singapore LTA (Land Transport Authority), SITA, Skiddle, SMS-C Forum, Snapchat, SNCF (Société Nationale des Chemins de fer Français), Spectra Ticketing & Fan Engagement, SPT (Strathclyde Partnership for Transport), SPTrans, SquadUP, Square, SSB (Stuttgarter Strassenbahnen AG), ST Microelectronics, Stagecoach, Strasbourg Transport Authority, STWAB (Stadtwerke Aschaffenburg), Systems on Silicon Manufacturing Company, TAO, Tencent, TfL (Transport for London), Thales, Thames Clippers, The Hague HTM, Ticketbis, Ticketbox, Ticketland, Ticketmaster, TicketNew, Timepad, Toronto Transit Commission, Trainline, Transdev, Transit App, Transport for Greater Manchester, Transport for New South Wales, Transport Scotland, Uber, UbiGo, UK Rail and Safety Standards Board, Ulysse, Unilever, UnionPay, VenueNext, Vesta, VIA Rail, Visa, VRE (Virginia Railway Express), VVS (Verkehrsverbund Stuttgart), WeChat, WeEn Semiconductors, WienMobil.
Data & Interactive Forecast:
Juniper's ‘Mobile & Online Ticketing ’ forecast suite includes:
- Data splits for 8 key geographical splits and country level splits for:
- US
- Canada
- Denmark
- Germany
- France
- Portugal
- Sweden
- UK
- Spain
- Norway
- Splits by ticketing channel:
- Mobile Handsets
- PC
- Smart Wearables
- Splits by ticketing verticals:
- Rail
- Metro & Bus
- Air
- Sports Events
- Entertainment Events
- Mobile ticketing technology splits for:
- Others including App-Based & QR Codes
- New ticketing forecasts for Chatbots, split by ticketing interactions and transactions.
- Interactive Scenario Tool allowing user the ability to manipulate Juniper's data for 42 different metrics.
- Access to the full set of forecast data of nearly 200 tables and 26,000 datapoints.
Table of Contents
1. Mobile & Online Ticketing: Market Dynamics
- 1.1. Introduction
- 1.1.1. Mobile Ticketing Definition
- 1.1.2. Online Ticketing
- 1.2. Current Market Status
- 1.2.1. The Rise & Rise of eCommerce
- Figure 1.1: Total Revenues ($bn), Selected Leading Online Storefronts, 2015-2017
- 1.2.2. Mobile & Online Ticketing: User Adoption
- Figure 1.2: Number of Mobile & Online Ticketing Users (m), Split by Vertical, 2017
- 1.2.3. Segment Analysis: Transport Ticketing
- Figure 1.3: Mobile & Online Transport Ticketing Users (m), Transaction Volume (m) 2015-2018
- i. Juniper's View: Transport Ticketing Outlook
- 1.2.4. Segment Analysis: Events Ticketing
- Figure 1.4: Mobile & Online Events Ticketing Users (m), Transaction Volume (m) 2015-2018
- Figure 1.5: Live Nation Entertainment, Proportion of Sales per Channel, (%), 2017
- i. Juniper's View: Event Ticketing Outlook
- 1.2.5. Segment Analysis: Contactless Ticketing
- i. Contactless Mobile Device & Card Adoption
- Figure 1.6: Number of Contactless-enabled Mobile Handsets (including FeliCa), Addressable Base for Contactless Ticketing Wearables (m) & Number of Contactless Payment Cards in Issue (m) Global Data 2015-2018
- Figure 1.7: Journeys Made Using Contactless Cards (m) TfL Network, Split by Bus/Tube & Rail, 2013-2018
- Figure 1.8: NFC Rail Ticketing Users (m) & NFC Metro & Bus Ticketing Users (m) 2015-2018
- ii. Juniper's View: Mobile Contactless Ticketing
- 1.3. Regional Analysis: Growth Drivers & Trends
- Figure 1.9: Juniper Competitive Web - Ticketing Regional Analysis
- 1.3.1. North America
- 1.3.2. Latin America
- 1.3.3. West Europe
- i. UK
- ii. France
- iii. Germany
- 1.3.4. Central & East Europe
- 1.3.5. Far East & China
- 1.3.6. Indian Subcontinent
- 1.3.7. Rest of Asia Pacific
- 1.3.8. Africa & Middle East
- 1.4. Digital Ticketing Market Trends & Disruption
- 1.4.1. Continued Dominance of Mobile First
- Figure 1.10: Mobile vs Desktop vs Tablet Internet Usage Comparison (% of Total), Selected Countries, October 2018
- Figure 1.11: IATA Global Passenger Survey 2018, Selected Outputs
- i. Future Outlook
- 1.4.2. MaaS & the Future of Ticketing
- i. Benefits of MaaS
- ii. Current MaaS Deployment Level
- iii. Implications for Ticketing
- iv. Future Outlook
- 1.4.3. The Growth of Wearable Ticketing
- Figure 1.12: Number of Smart Wearables Used for Ticket Purchase (m), Global, 2015-2018
- Figure 1.13: Apple Smartwatch Installed Base per Annum (m), 2017-2022
- i. Juniper's View:
- 1.4.4. Chatbots & Ticketing
- i. Challenges to Use in Ticketing
- ii. Future Outlook
- Figure 1.14: Number of Messenger-based Chatbots Accessed per Annum, Which are Used for Ticketing Applications (m), Split by 8 Key Regions, 2023
- 1.4.5. Voice Assistant Ticketing
- Figure 1.16: Adobe Voice Assistants Survey, Key Findings
- i. Challenges to Use in Ticketing
- ii. Future Outlook
- 1.4.6. Blockchain Impact in Ticketing Fraud
- Case Study: Ticketmaster Purchases UPGRADED
- i. Challenges to Use in Ticketing
- ii. Future Outlook
- 1.4.7. Account-based Ticketing
- i. Future Outlook: Juniper's View:
- 1.4.8. IoT & Ticketing
- i. Challenges to Use in Ticketing
- ii. Future Outlook
2. Ticketing: Future Outlook, Roadmap & Market Disruptors
- 2.1. Digital Ticketing: Market Outlook
- 2.1.1. Growth Phase Analysis for Ticketing
- Figure 2.1: Ticketing Transactions (m), Mobile vs Online Channel 2015-2018
- Figure 2.2: Juniper Phased Evolution Model: Growth Curve for Mobile, Online & Wearable Ticketing
- 2.1.2. Digital Ticketing: Juniper Roadmap
- Figure 2.3: Juniper Roadmap Digital Ticketing Future
- i. Short Term Outlook
- ii. Long Term Outlook
- 2.2. Digital Ticketing: Disruptors & Challengers Quadrant
- 2.2.1. Introduction
- Figure 2.4: Juniper Disruptors & Challengers Quadrant Digital Ticketing
- 2.2.2. Landscape Analysis
- i. Disruptors
- ii. Nascent
- iii. Catalysts
- iv. Embryonic Stakeholders
3. Competitive Landscape: Vendor Analysis & Matrix
- 3.1. Player Landscape & Analysis
- Figure 3.1: Ticketing Vendor Types
- Table 3.2: Vendors Profiled in Juniper Leaderboards
- 3.1.1. Player Analysis Criteria: Contactless Ticketing
- Table 3.3: Contactless Ticketing Player Capability Criteria
- 3.1.2. Player Analysis Criteria: Mobile Ticketing
- Table 3.4: Mobile Ticketing Player Capability Criteria
- 3.2. Vendor Analysis: Capability Assessment & Market Positioning
- 3.2.1. Juniper Leaderboard: Contactless Ticketing
- Figure 3.5: Contactless Ticketing Leaderboard
- Table 3.6: Contactless Ticketing Vendor Scoring Heatmap
- i. Vendor Groupings
- 3.2.2. Juniper Leaderboard: Mobile Ticketing
- Figure 3.7: Mobile Ticketing Leaderboard: Transport & Events
- Table 3.8: Mobile Ticketing Vendor Scoring Heatmap
- i. Vendor Groupings
- 3.2.3. Limitations & Interpretations
- 3.3. Mobile & Online Ticketing Movers & Shakers
- 3.4. Selected Vendor Profiles
- 3.4.1. CTS
- i. Corporate
- Table 3.9: Cubic Corporation Financial Snapshot, $m, 2016-2018
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper's View: CTS Key Strengths & Strategic Development Opportunities
- 3.4.2. Gemalto
- i. Corporate
- Table 3.10: Gemalto Financial Snapshot, (m) 2016-2017 (FYE 31 st December)
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper's View: Key Strengths & Strategic Development Opportunities
- 3.4.3. Giesecke+Devrient
- i. Corporate
- Table 3.11: G+D Financial Snapshot, (m) 2016-2017 (FYE 31st December)
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper's View: Key Strengths & Strategic Development Opportunities
- 3.4.4. NXP
- i. Corporate
- Table 3.12: NXP Financial Snapshot, ($m) 2015-2017
- ii. Geographic Spread
- ii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper's View: Key Strengths & Strategic Development Opportunities
- 3.4.5. Rambus
- i. Corporate
- Table 3.13: Rambus Financial Snapshot, ($m) 2016-2017 (FYE 30 th September)
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper's View: Key Strengths & Strategic Development Opportunities
- 3.4.6. Bytemark
- i. Corporate
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iii. High Level of View Offerings
- v. Juniper's View: Key Strengths & Strategic Development Opportunities
- 3.4.7. Masabi
- i. Corporate
- Table 3.14: Masabi Funding Rounds
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper's View: Key Strengths & Strategic Development Opportunities
- 3.4.8. Maoyan
- i. Corporate
- Table 3.15: Maoyan Financial Snapshot, ($m) 2015-2017
- ii. Geographic Spread
- iii. Key Clients & Strategic Partners
- iv. High Level View of Offerings
- v. Juniper's View: Key Strengths & Strategic Development Opportunities
- 3.4.9. moovel
- i. Corporate
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper's View: Key Strengths & Strategic Development Opportunities
- 3.4.10. Live Nation Entertainment
- i. Corporate
- Table 3.16: Live Nation Entertainment Financial Snapshot, ($m) 2015-2017
- ii. Geographic Spread
- iii. Key Clients & Partnerships
- iv. High Level View of Offerings
- v. Juniper's View: Key Strengths & Strategic Development Opportunities
- 3.4.11. Wizway Solutions
- i. Corporate
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper's View: Key Strengths & Strategic Development Opportunities
- 3.4.12. StubHub
- i. Corporate
- Table 3.17: StubHub Financial Snapshot, ($m) 2015-2017
- ii. Geographic Spread
- iii. Key Clients & Strategic Partners
- iv. High Level View of Offerings
- v. Juniper's View: Key Strengths & Strategic Development Opportunities
