カスタマーサクセス・プラットフォーム市場：コンポーネント、アプリケーション、展開、産業別-2025-2030年の世界予測

カスタマーサクセス・プラットフォーム市場の2023年の市場規模は16億4,000万米ドルで、2024年には19億3,000万米ドルに達すると予測され、CAGR 17.47％で成長し、2030年には50億9,000万米ドルに達すると予測されています。

カスタマーサクセス・プラットフォームは、プロアクティブおよびリアクティブな対策を通じて、顧客エンゲージメント、満足度、リテンション、顧客関係管理全体を改善するために設計された包括的なツールです。企業が差別化要因として顧客体験を優先する傾向が強まる中、こうしたプラットフォームの必要性は高まっており、企業は顧客とのやり取りを追跡し、潜在的な解約を予測し、パーソナライズされたソリューションをカスタマイズできるようになります。これらのプラットフォームは、SaaS、通信、金融、小売など、顧客ライフサイクルの最適化が重要なさまざまな業界で活用されています。データ分析、自動化、AIを活用することで、これらのプラットフォームは顧客データの収集と解釈を容易にし、組織が情報に基づいた意思決定を行い、より効果的に戦略を立てるのを支援します。エンドユーザーには、業務の効率化と顧客重視の企業文化の醸成を目指すカスタマー・サポート・チーム、営業部門、マーケティング部門などが含まれます。

主な促進要因には、顧客中心戦略の急成長と、部門を超えたデジタルトランスフォーメーションの急速な導入が含まれ、合理化されたコミュニケーションとリアルタイムのサポートがこれまで以上に必須となっています。顧客との対話を強化するための予測的洞察と自動化を提供する高度なAI機能の統合にチャンスがあります。ニッチ産業向けにソリューションをカスタマイズしたり、プラットフォーム機能をカスタマイズできる企業は、こうした成長の道を切り開くことができます。有望な見通しとは裏腹に、高い導入コスト、既存システムとの統合、データ・プライバシーの確保といった課題が大きなハードルとなっています。さらに、企業はこれらのプラットフォームに適応するために、変更管理という課題に取り組まなければならないです。

革新的な研究開発分野としては、パーソナライゼーションのためのより深い機械学習アルゴリズムの開発、より良いAIインタラクションのための自然言語処理の強化、カスタマーサクセス・メトリクスをより広範な企業目標に統合する方法の考案などが挙げられます。カスタマーサクセス・プラットフォーム市場は、急速な技術進歩と消費者の期待の進化を特徴とする、ダイナミックで競争の激しい市場です。継続的なイノベーションに投資し、プラットフォーム機能を顧客のニーズに合わせる企業は、実質的な競争優位性を切り開くことができます。ユーザーフレンドリーな設計と強固なカスタマートレーニングプログラムに重点を置くことで、導入障壁を緩和し、カスタマーサクセスとビジネスの成長をより大きく導くことができます。

市場力学：急速に進化するカスタマーサクセス・プラットフォーム市場の主要市場インサイトを公開

カスタマーサクセス・プラットフォーム市場は、需要と供給のダイナミックな相互作用によって変貌を遂げています。このような市場力学の進化を理解することで、企業は十分な情報に基づいた投資決定、戦略的決定の精緻化、そして新たなビジネスチャンスの獲得に備えることができます。これらの動向を包括的に把握することで、企業は政治的、地理的、技術的、社会的、経済的な領域にわたる様々なリスクを軽減することができるとともに、消費者行動とそれが製造コストや購買動向に与える影響をより明確に理解することができます。

• 市場促進要因
  • カスタマーサクセスにおけるクラウドコンピューティングのメリット
  • 顧客スコアをモニターし、解約を減らすための高度なソリューションへの需要
  • エンドユーザー部門における消費者中心主義の高まり
• 市場抑制要因
  • 複数のサイロからのデータ集約と同期に伴う複雑さ
• 市場機会
  • AIや機械学習などの先進技術の採用
  • 顧客サービス・プラットフォームの新興企業への投資の増加
• 市場の課題
  • データ・セキュリティとプライバシーに関する懸念

ポーターの5つの力：カスタマーサクセス・プラットフォーム市場をナビゲートする戦略ツール

ポーターの5つの力フレームワークは、市場情勢の競合情勢を理解するための重要なツールです。ポーターのファイブフォース・フレームワークは、企業の競争力を評価し、戦略的機会を探るための明確な手法を提供します。このフレームワークは、企業が市場内の勢力図を評価し、新規事業の収益性を判断するのに役立ちます。これらの洞察により、企業は自社の強みを活かし、弱みに対処し、潜在的な課題を回避することができ、より強靭な市場でのポジショニングを確保することができます。

PESTLE分析：カスタマーサクセス・プラットフォーム市場における外部からの影響の把握

外部マクロ環境要因は、カスタマーサクセス・プラットフォーム市場の業績ダイナミクスを形成する上で極めて重要な役割を果たします。政治的、経済的、社会的、技術的、法的、環境的要因の分析は、これらの影響をナビゲートするために必要な情報を提供します。PESTLE要因を調査することで、企業は潜在的なリスクと機会をよりよく理解することができます。この分析により、企業は規制、消費者の嗜好、経済動向の変化を予測し、先を見越した積極的な意思決定を行う準備ができます。

市場シェア分析カスタマーサクセス・プラットフォーム市場における競合情勢の把握

カスタマーサクセス・プラットフォーム市場の詳細な市場シェア分析により、ベンダーの業績を包括的に評価することができます。企業は、収益、顧客ベース、成長率などの主要指標を比較することで、競争上のポジショニングを明らかにすることができます。この分析により、市場の集中、断片化、統合の動向が明らかになり、ベンダーは競争が激化する中で自社の地位を高める戦略的意思決定を行うために必要な知見を得ることができます。

FPNVポジショニング・マトリックスカスタマーサクセス・プラットフォーム市場におけるベンダーのパフォーマンス評価

FPNVポジショニングマトリックスは、カスタマーサクセス・プラットフォーム市場においてベンダーを評価するための重要なツールです。このマトリックスにより、ビジネス組織はベンダーのビジネス戦略と製品満足度に基づき評価することで、目標に沿った十分な情報に基づいた意思決定を行うことができます。4つの象限によりベンダーを明確かつ的確にセグメント化し、戦略目標に最適なパートナーやソリューションを特定することができます。

戦略分析と推奨カスタマーサクセス・プラットフォーム市場における成功への道筋を描く

カスタマーサクセス・プラットフォーム市場の戦略分析は、世界市場でのプレゼンス強化を目指す企業にとって不可欠です。主要なリソース、能力、業績指標を検討することで、企業は成長機会を特定し、改善に取り組むことができます。このアプローチにより、競合情勢における課題を克服し、新たなビジネスチャンスを活かして長期的な成功を収めるための体制を整えることができます。

本レポートでは、主要な注目分野を網羅した市場の包括的な分析を提供しています：

1.市場の浸透度：現在の市場環境の詳細なレビュー、主要企業による広範なデータ、市場でのリーチと全体的な影響力の評価。

2.市場の開拓度：新興市場における成長機会を特定し、既存分野における拡大可能性を評価し、将来の成長に向けた戦略的ロードマップを提供します。

3.市場の多様化：最近の製品発売、未開拓の地域、業界の主要な進歩、市場を形成する戦略的投資を分析します。

4.競合の評価と情報：競合情勢を徹底的に分析し、市場シェア、事業戦略、製品ポートフォリオ、認証、規制当局の承認、特許動向、主要企業の技術進歩などを検証します。

5.製品開発およびイノベーション：将来の市場成長を促進すると期待される最先端技術、研究開発活動、製品イノベーションをハイライトしています。

また、利害関係者が十分な情報に基づいた意思決定を行う上で役立つ重要な質問にも回答しています：

1.現在の市場規模と今後の成長予測は？

2.最高の投資機会を提供する製品、セグメント、地域はどこか？

3.市場を形成する主な技術動向と規制の影響とは？

4.主要ベンダーの市場シェアと競合ポジションは？

5.ベンダーの市場参入・撤退戦略の原動力となる収益源と戦略的機会は何か？

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場の概要

第5章 市場洞察

• 市場力学
  • 促進要因
    • 顧客の成功におけるクラウドコンピューティングのメリット
    • 顧客スコアを監視し、解約を減らすための高度なソリューションの需要
    • エンドユーザー部門における消費者中心主義への注目の高まり
  • 抑制要因
    • 複数のサイロからのデータの集約と同期に伴う複雑さ
  • 機会
    • AIや機械学習などの先進技術の導入
    • 顧客サービスプラットフォームのスタートアップへの投資増加
  • 課題
    • データセキュリティとプライバシーに関する懸念
• 市場セグメンテーション分析
• ポーターのファイブフォース分析
• PESTEL分析
  • 政治的
  • 経済
  • 社交
  • 技術的
  • 法律上
  • 環境

第6章 カスタマーサクセス・プラットフォーム市場：コンポーネント別

• サービス
  • コンサルティングサービス
  • マネージドサービス
  • プロフェッショナルサービス
  • サポートおよびメンテナンスサービス
• ソリューション

第7章 カスタマーサクセス・プラットフォーム市場：用途別

• 顧客体験管理
• 顧客サービス
• リスクとコンプライアンス管理
• セールス＆マーケティング管理

第8章 カスタマーサクセス・プラットフォーム市場：展開別

• クラウド
• オンプレミス

第9章 カスタマーサクセス・プラットフォーム市場：業界別

• 銀行、金融サービス、保険
• 政府および公共部門
• ヘルスケアとライフサイエンス
• ITおよび通信
• 小売・eコマース

第10章 南北アメリカのカスタマーサクセス・プラットフォーム市場

• アルゼンチン
• ブラジル
• カナダ
• メキシコ
• 米国

第11章 アジア太平洋地域のカスタマーサクセス・プラットフォーム市場

• オーストラリア
• 中国
• インド
• インドネシア
• 日本
• マレーシア
• フィリピン
• シンガポール
• 韓国
• 台湾
• タイ
• ベトナム

第12章 欧州・中東・アフリカのカスタマーサクセス・プラットフォーム市場

• デンマーク
• エジプト
• フィンランド
• フランス
• ドイツ
• イスラエル
• イタリア
• オランダ
• ナイジェリア
• ノルウェー
• ポーランド
• カタール
• ロシア
• サウジアラビア
• 南アフリカ
• スペイン
• スウェーデン
• スイス
• トルコ
• アラブ首長国連邦
• 英国

第13章 競合情勢

• 市場シェア分析2023
• FPNVポジショニングマトリックス, 2023
• 競合シナリオ分析
• 戦略分析と提言

企業一覧

• Akita Ventures Limited
• ChurnZero, Inc.
• ClientSuccess, Inc.
• Gainsight, Inc.
• Grexit, Inc.
• Microsoft Corporation
• Natero, Inc. by Freshworks Inc.
• Oracle Corporation
• Planhat AB
• Promoto Inc.
• Salesforce.com, Inc.
• Strikedeck, Inc.
• Totango Ltd.

LIST OF FIGURES

• FIGURE 1. CUSTOMER SUCCESS PLATFORMS MARKET RESEARCH PROCESS
• FIGURE 2. CUSTOMER SUCCESS PLATFORMS MARKET SIZE, 2023 VS 2030
• FIGURE 3. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, 2018-2030 (USD MILLION)
• FIGURE 4. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 5. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 6. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2023 VS 2030 (%)
• FIGURE 7. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 8. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2023 VS 2030 (%)
• FIGURE 9. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 10. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2023 VS 2030 (%)
• FIGURE 11. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 12. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2023 VS 2030 (%)
• FIGURE 13. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 14. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 15. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 16. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY STATE, 2023 VS 2030 (%)
• FIGURE 17. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 18. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 19. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 20. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 21. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 22. CUSTOMER SUCCESS PLATFORMS MARKET SHARE, BY KEY PLAYER, 2023
• FIGURE 23. CUSTOMER SUCCESS PLATFORMS MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

• TABLE 1. CUSTOMER SUCCESS PLATFORMS MARKET SEGMENTATION & COVERAGE
• TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
• TABLE 3. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, 2018-2030 (USD MILLION)
• TABLE 4. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 5. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 6. CUSTOMER SUCCESS PLATFORMS MARKET DYNAMICS
• TABLE 7. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 8. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 9. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY CONSULTING SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 10. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 11. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY PROFESSIONAL SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 12. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SUPPORT & MAINTENANCE SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 13. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 14. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SOLUTION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 15. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 16. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY CUSTOMER EXPERIENCE MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 17. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY CUSTOMER SERVICE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 18. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY RISK & COMPLIANCE MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 19. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SALES & MARKETING MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 20. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 21. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY CLOUD, BY REGION, 2018-2030 (USD MILLION)
• TABLE 22. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ON-PREMISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 23. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 24. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 25. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2018-2030 (USD MILLION)
• TABLE 26. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 27. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY IT & TELECOMMUNICATIONS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 28. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY RETAIL & E-COMMERCE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 29. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 30. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 31. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 32. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 33. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 34. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 35. ARGENTINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 36. ARGENTINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 37. ARGENTINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 38. ARGENTINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 39. ARGENTINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 40. BRAZIL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 41. BRAZIL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 42. BRAZIL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 43. BRAZIL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 44. BRAZIL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 45. CANADA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 46. CANADA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 47. CANADA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 48. CANADA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 49. CANADA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 50. MEXICO CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 51. MEXICO CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 52. MEXICO CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 53. MEXICO CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 54. MEXICO CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 55. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 56. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 57. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 58. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 59. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 60. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
• TABLE 61. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 62. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 63. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 64. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 65. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 66. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 67. AUSTRALIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 68. AUSTRALIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 69. AUSTRALIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 70. AUSTRALIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 71. AUSTRALIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 72. CHINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 73. CHINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 74. CHINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 75. CHINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 76. CHINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 77. INDIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 78. INDIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 79. INDIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 80. INDIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 81. INDIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 82. INDONESIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 83. INDONESIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 84. INDONESIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 85. INDONESIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 86. INDONESIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 87. JAPAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 88. JAPAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 89. JAPAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 90. JAPAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 91. JAPAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 92. MALAYSIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 93. MALAYSIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 94. MALAYSIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 95. MALAYSIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 96. MALAYSIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 97. PHILIPPINES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 98. PHILIPPINES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 99. PHILIPPINES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 100. PHILIPPINES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 101. PHILIPPINES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 102. SINGAPORE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 103. SINGAPORE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 104. SINGAPORE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 105. SINGAPORE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 106. SINGAPORE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 107. SOUTH KOREA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 108. SOUTH KOREA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 109. SOUTH KOREA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 110. SOUTH KOREA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 111. SOUTH KOREA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 112. TAIWAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 113. TAIWAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 114. TAIWAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 115. TAIWAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 116. TAIWAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 117. THAILAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 118. THAILAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 119. THAILAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 120. THAILAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 121. THAILAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 122. VIETNAM CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 123. VIETNAM CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 124. VIETNAM CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 125. VIETNAM CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 126. VIETNAM CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 127. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 128. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 129. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 130. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 131. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 132. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 133. DENMARK CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 134. DENMARK CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 135. DENMARK CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 136. DENMARK CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 137. DENMARK CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 138. EGYPT CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 139. EGYPT CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 140. EGYPT CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 141. EGYPT CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 142. EGYPT CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 143. FINLAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 144. FINLAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 145. FINLAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 146. FINLAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 147. FINLAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 148. FRANCE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 149. FRANCE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 150. FRANCE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 151. FRANCE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 152. FRANCE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 153. GERMANY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 154. GERMANY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 155. GERMANY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 156. GERMANY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 157. GERMANY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 158. ISRAEL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 159. ISRAEL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 160. ISRAEL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 161. ISRAEL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 162. ISRAEL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 163. ITALY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 164. ITALY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 165. ITALY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 166. ITALY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 167. ITALY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 168. NETHERLANDS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 169. NETHERLANDS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 170. NETHERLANDS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 171. NETHERLANDS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 172. NETHERLANDS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 173. NIGERIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 174. NIGERIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 175. NIGERIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 176. NIGERIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 177. NIGERIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 178. NORWAY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 179. NORWAY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 180. NORWAY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 181. NORWAY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 182. NORWAY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 183. POLAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 184. POLAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 185. POLAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 186. POLAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 187. POLAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 188. QATAR CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 189. QATAR CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 190. QATAR CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 191. QATAR CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 192. QATAR CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 193. RUSSIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 194. RUSSIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 195. RUSSIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 196. RUSSIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 197. RUSSIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 198. SAUDI ARABIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 199. SAUDI ARABIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 200. SAUDI ARABIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 201. SAUDI ARABIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 202. SAUDI ARABIA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 203. SOUTH AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 204. SOUTH AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 205. SOUTH AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 206. SOUTH AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 207. SOUTH AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 208. SPAIN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 209. SPAIN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 210. SPAIN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 211. SPAIN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 212. SPAIN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 213. SWEDEN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 214. SWEDEN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 215. SWEDEN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 216. SWEDEN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 217. SWEDEN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 218. SWITZERLAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 219. SWITZERLAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 220. SWITZERLAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 221. SWITZERLAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 222. SWITZERLAND CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 223. TURKEY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 224. TURKEY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 225. TURKEY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 226. TURKEY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 227. TURKEY CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 228. UNITED ARAB EMIRATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 229. UNITED ARAB EMIRATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 230. UNITED ARAB EMIRATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 231. UNITED ARAB EMIRATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 232. UNITED ARAB EMIRATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 233. UNITED KINGDOM CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 234. UNITED KINGDOM CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 235. UNITED KINGDOM CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 236. UNITED KINGDOM CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 237. UNITED KINGDOM CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
• TABLE 238. CUSTOMER SUCCESS PLATFORMS MARKET SHARE, BY KEY PLAYER, 2023
• TABLE 239. CUSTOMER SUCCESS PLATFORMS MARKET, FPNV POSITIONING MATRIX, 2023

The Customer Success Platforms Market was valued at USD 1.64 billion in 2023, expected to reach USD 1.93 billion in 2024, and is projected to grow at a CAGR of 17.47%, to USD 5.09 billion by 2030.

Customer success platforms are comprehensive tools designed to improve customer engagement, satisfaction, retention, and overall customer relationship management through proactive and reactive measures. With businesses increasingly prioritizing customer experience as a differentiator, the necessity of these platforms grows, enabling companies to track customer interactions, predict potential churn, and tailor personalized solutions. They find applications across various industries such as SaaS, telecommunication, finance, and retail, where optimizing the customer lifecycle is crucial. By leveraging data analytics, automation, and AI, these platforms facilitate the gathering and interpretation of customer data, thus helping organizations make informed decisions and strategize more effectively. The end-use scope includes customer support teams, sales, and marketing departments looking to streamline operations and foster a client-focused culture.

Key drivers include the burgeoning emphasis on customer-centric strategies and the rapid adoption of digital transformation across sectors, making streamlined communication and real-time support more imperative than ever. Opportunities lie in integrating advanced AI capabilities to provide predictive insights and automation for enhanced customer interactions. Companies that can tailor solutions to niche industries or customize platform features can exploit these growth avenues. Despite the promising outlook, challenges such as high implementation costs, integration with existing systems, and ensuring data privacy pose significant hurdles. Additionally, businesses must address the challenge of change management as they adapt to these platforms.

Innovative research areas include developing deeper machine learning algorithms for personalization, enhancing natural language processing for better AI interactions, and devising ways to integrate customer success metrics into broader company objectives. The customer success platform market is dynamic and competitive, characterized by rapid technological advancements and evolving consumer expectations. Businesses that invest in continuous innovation and aligning platform capabilities with customer needs can carve out substantial competitive advantages. Emphasis on user-friendly design and robust customer training programs can mitigate adoption barriers and lead to more significant customer success and business growth.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Customer Success Platforms Market

The Customer Success Platforms Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

• Market Drivers
  • Benefits associated with cloud computing in customer success
  • Demand for advanced solution to monitor the customer score and reduce churn
  • Rising focus on consumer-centricity in end-user sectors
• Market Restraints
  • Complexity associated with the data aggregation and synchronization from multiple silos
• Market Opportunities
  • Adoption of advanced technologies such as AI and Machine Learning
  • Increasing investment in customer service platform start-ups
• Market Challenges
  • Data security and privacy concerns

Porter's Five Forces: A Strategic Tool for Navigating the Customer Success Platforms Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Customer Success Platforms Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Customer Success Platforms Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Customer Success Platforms Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Customer Success Platforms Market

A detailed market share analysis in the Customer Success Platforms Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Customer Success Platforms Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Customer Success Platforms Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Customer Success Platforms Market

A strategic analysis of the Customer Success Platforms Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Customer Success Platforms Market, highlighting leading vendors and their innovative profiles. These include Akita Ventures Limited, ChurnZero, Inc., ClientSuccess, Inc., Gainsight, Inc., Grexit, Inc., Microsoft Corporation, Natero, Inc. by Freshworks Inc., Oracle Corporation, Planhat AB, Promoto Inc., Salesforce.com, Inc., Strikedeck, Inc., and Totango Ltd..

Market Segmentation & Coverage

This research report categorizes the Customer Success Platforms Market to forecast the revenues and analyze trends in each of the following sub-markets:

• Based on Component, market is studied across Services and Solution. The Services is further studied across Consulting Services, Managed Services, Professional Services, and Support & Maintenance Services.
• Based on Application, market is studied across Customer Experience Management, Customer Service, Risk & Compliance Management, and Sales & Marketing Management.
• Based on Deployment, market is studied across Cloud and On-Premises.
• Based on Industry, market is studied across Banking, Financial Services & Insurance, Government & Public Sector, Healthcare & Life Sciences, IT & Telecommunications, and Retail & E-Commerce.
• Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Benefits associated with cloud computing in customer success
    • 5.1.1.2. Demand for advanced solution to monitor the customer score and reduce churn
    • 5.1.1.3. Rising focus on consumer-centricity in end-user sectors
  • 5.1.2. Restraints
    • 5.1.2.1. Complexity associated with the data aggregation and synchronization from multiple silos
  • 5.1.3. Opportunities
    • 5.1.3.1. Adoption of advanced technologies such as AI and Machine Learning
    • 5.1.3.2. Increasing investment in customer service platform start-ups
  • 5.1.4. Challenges
    • 5.1.4.1. Data security and privacy concerns
• 5.2. Market Segmentation Analysis
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental

6. Customer Success Platforms Market, by Component

• 6.1. Introduction
• 6.2. Services
  • 6.2.1. Consulting Services
  • 6.2.2. Managed Services
  • 6.2.3. Professional Services
  • 6.2.4. Support & Maintenance Services
• 6.3. Solution

7. Customer Success Platforms Market, by Application

• 7.1. Introduction
• 7.2. Customer Experience Management
• 7.3. Customer Service
• 7.4. Risk & Compliance Management
• 7.5. Sales & Marketing Management

8. Customer Success Platforms Market, by Deployment

• 8.1. Introduction
• 8.2. Cloud
• 8.3. On-Premises

9. Customer Success Platforms Market, by Industry

• 9.1. Introduction
• 9.2. Banking, Financial Services & Insurance
• 9.3. Government & Public Sector
• 9.4. Healthcare & Life Sciences
• 9.5. IT & Telecommunications
• 9.6. Retail & E-Commerce

10. Americas Customer Success Platforms Market

• 10.1. Introduction
• 10.2. Argentina
• 10.3. Brazil
• 10.4. Canada
• 10.5. Mexico
• 10.6. United States

11. Asia-Pacific Customer Success Platforms Market

• 11.1. Introduction
• 11.2. Australia
• 11.3. China
• 11.4. India
• 11.5. Indonesia
• 11.6. Japan
• 11.7. Malaysia
• 11.8. Philippines
• 11.9. Singapore
• 11.10. South Korea
• 11.11. Taiwan
• 11.12. Thailand
• 11.13. Vietnam

12. Europe, Middle East & Africa Customer Success Platforms Market

• 12.1. Introduction
• 12.2. Denmark
• 12.3. Egypt
• 12.4. Finland
• 12.5. France
• 12.6. Germany
• 12.7. Israel
• 12.8. Italy
• 12.9. Netherlands
• 12.10. Nigeria
• 12.11. Norway
• 12.12. Poland
• 12.13. Qatar
• 12.14. Russia
• 12.15. Saudi Arabia
• 12.16. South Africa
• 12.17. Spain
• 12.18. Sweden
• 12.19. Switzerland
• 12.20. Turkey
• 12.21. United Arab Emirates
• 12.22. United Kingdom

13. Competitive Landscape

• 13.1. Market Share Analysis, 2023
• 13.2. FPNV Positioning Matrix, 2023
• 13.3. Competitive Scenario Analysis
• 13.4. Strategy Analysis & Recommendation

Companies Mentioned

• 1. Akita Ventures Limited
• 2. ChurnZero, Inc.
• 3. ClientSuccess, Inc.
• 4. Gainsight, Inc.
• 5. Grexit, Inc.
• 6. Microsoft Corporation
• 7. Natero, Inc. by Freshworks Inc.
• 8. Oracle Corporation
• 9. Planhat AB
• 10. Promoto Inc.
• 11. Salesforce.com, Inc.
• 12. Strikedeck, Inc.
• 13. Totango Ltd.