カスタマーサクセスプラットフォームの市場規模、シェア、動向分析レポート：コンポーネント別、展開別、企業規模別、用途別、最終用途別、地域別、セグメント予測、2024年～2030年

カスタマーサクセスプラットフォーム市場動向

カスタマーサクセスプラットフォームの世界市場規模は、2023年に15億2,000万米ドルと推定され、2024年から2030年にかけてCAGR 21.8％で成長すると予測されています。競合情勢の中で顧客体験の向上と顧客維持が重視されるようになり、企業はカスタマーサクセスソリューションへの投資を促しています。また、クラウドベースのサービスの採用が増加し、カスタマーサクセス・プラットフォームに人工知能や機械学習が統合されることで、効率性と有効性が向上しています。ビジネス戦略を推進するために顧客データから実用的な洞察を得たいという需要も、市場の成長を後押ししています。

カスタマーサクセスプラットフォームは、企業が顧客との関係をプロアクティブに管理し、継続率を高め、顧客生涯価値を最大化できるように設計されています。これらのプラットフォームは、顧客分析、エンゲージメント・ツール、自動化されたワークフローなど様々な機能を統合し、全体的な顧客体験を向上させる。企業は既存顧客を維持し、長期的な関係を育むことの重要性を認識するにつれ、パーソナライズされたエクスペリエンスとプロアクティブなサポートを提供できるテクノロジーへの投資を進めています。カスタマーサクセスプラットフォームは、顧客の健康状態をモニターし、解約を予測し、顧客の不満を防ぐために効果的に介入するために必要なインフラを提供します。

データ主導の意思決定に対する需要の高まりは、特にカスタマーサクセス・イニシアチブにおいて、新たなビジネス戦略の基盤となっています。カスタマーサクセスプラットフォームは、洗練されたデータ分析を活用して、顧客の行動、嗜好、満足度のさまざまな側面に関する洞察を収集することで、この情勢において重要な役割を果たしています。データ主導の意思決定は、組織内の継続的改善の文化を育みます。顧客データを定期的に分析することで、企業はカスタマーサクセス戦略を反復し、新しいアプローチをテストし、長期的な変化の影響を測定することができます。この反復プロセスにより、企業は業務を最適化し、非効率を削減し、最終的にはより良いビジネス成果を上げることができます。

人工知能と機械学習の進歩は、より高度な予測分析と自動化機能を可能にすることで、カスタマーサクセスプラットフォームに変革をもたらしつつあります。これらのテクノロジーにより、企業はルーチン・タスクを自動化し、顧客とのやり取りを大規模にパーソナライズし、潜在的な問題がエスカレートする前にプロアクティブに対処できるようになります。AIの進化に伴い、カスタマーサクセスプラットフォームは、顧客エンゲージメントとリテンション戦略の最適化を目指す企業にとって、さらに不可欠なものになると予想されます。例えば、2023年7月、ChurnZeroは、顧客の必須情報、エンゲージメント履歴、アクティビティを集約し、ボタンをクリックするだけで、簡潔で有用な要約を1つにまとめるように設計された新しいAI機能であるCustomer Briefsを発表しました。このツールは、ChurnZero独自の革新的なCS AI（カスタマー・サクセスAI）を搭載しており、生成的なAIアシスタントがカスタマーサクセスプラットフォームに直接統合された初めての例となります。カスタマー・ブリーフは、質的・量的な洞察をこれまでになく融合させ、会議、更新の話し合い、戦略アドバイス、その他の対話など、あらゆる形態の顧客エンゲージメントについて、最新かつ正確なコンテキストをユーザーに提供することを目的としています。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 カスタマーサクセスプラットフォームの変数、動向、範囲

• 市場イントロダクション/系統展望
• 業界バリューチェーン分析
• 市場力学
  • 市場促進要因分析
  • 市場抑制要因分析
  • 業界の機会
• カスタマーサクセスプラットフォーム分析ツール
  • ポーターの分析
  • PESTEL分析

第4章 カスタマーサクセスプラットフォーム：コンポーネント別推定・動向分析

• セグメントダッシュボード
• カスタマーサクセスプラットフォーム：コンポーネント別変動分析、2023年および2030年
• プラットフォーム
  • 市場規模の推定と予測、2018年-2030年
• サービス
  • 市場規模の推定と予測、2018年-2030年

第5章 カスタマーサクセスプラットフォーム：展開別推定・動向分析

• セグメントダッシュボード
• カスタマーサクセスプラットフォーム：展開別変動分析、2023年および2030年
• オンプレミス
  • 市場規模の推定と予測、2018年-2030年
• クラウド
  • 市場規模の推定と予測、2018年-2030年

第6章 カスタマーサクセスプラットフォーム：企業規模別推定・動向分析

• セグメントダッシュボード
• カスタマーサクセスプラットフォーム：企業規模別変動分析、2023年および2030年
• 中小企業
  • 市場規模の推定と予測、2018年-2030年
• 大企業
  • 市場規模の推定と予測、2018年-2030年

第7章 カスタマーサクセスプラットフォーム：用途別推定・動向分析

• セグメントダッシュボード
• カスタマーサクセスプラットフォーム：用途別変動分析、2023年および2030年
• セールス＆マーケティングの最適化
  • 市場規模の推定と予測、2018年-2030年
• 顧客サービス
  • 市場規模の推定と予測、2018年-2030年
• リスクとコンプライアンス管理
  • 市場規模の推定と予測、2018年-2030年
• レポートと分析
  • 市場規模の推定と予測、2018年-2030年
• 顧客セグメンテーションとオンボーディング
  • 市場規模の推定と予測、2018年-2030年
• その他
  • 市場規模の推定と予測、2018年-2030年

第8章 カスタマーサクセスプラットフォーム：最終用途別推定・動向分析

• セグメントダッシュボード
• カスタマーサクセスプラットフォーム：シェア、2023年と2030年
• BFSI
  • 市場規模の推定と予測、2018年-2030年
• 小売業とeコマース
  • 市場規模の推定と予測、2018年-2030年
• 通信・IT
  • 市場規模の推定と予測、2018年-2030年
• 製造業
  • 市場規模の推定と予測、2018年-2030年
• 運輸・物流
  • 市場規模の推定と予測、2018年-2030年
• 政府と防衛
  • 市場規模の推定と予測、2018年-2030年
• ヘルスケアとライフサイエンス
  • 市場規模の推定と予測、2018年-2030年
• メディアとエンターテイメント
  • 市場規模の推定と予測、2018年-2030年
• 旅行とホスピタリティ
  • 市場規模の推定と予測、2018年-2030年
• その他
  • 市場規模の推定と予測、2018年-2030年

第9章 カスタマーサクセスプラットフォーム市場：地域別推定・動向分析

• カスタマーサクセスプラットフォームの市場シェア、地域別、2023年および2030年
• 北米
  • 市場推計・予測、2018年-2030年
  • コンポーネント別、2018年-2030年
  • 展開別、2018年-2030年
  • 企業規模別、2018年-2030年
  • 用途別、2018年-2030年
  • 最終用途別、2018年-2030年
  • 米国
  • カナダ
  • メキシコ
• 欧州
  • コンポーネント別、2018年-2030年
  • 展開別、2018年-2030年
  • 企業規模別、2018年-2030年
  • 用途別、2018年-2030年
  • 最終用途別、2018年-2030年
  • 英国
  • ドイツ
  • フランス
• アジア太平洋
  • 市場推計・予測、2018年-2030年
  • コンポーネント別、2018年-2030年
  • 展開別、2018年-2030年
  • 企業規模別、2018年-2030年
  • 用途別、2018年-2030年
  • 最終用途別、2018年-2030年
  • 中国
  • インド
  • 日本
  • オーストラリア
  • 韓国
• ラテンアメリカ
  • 市場推計・予測、2018年-2030年
  • コンポーネント別、2018年-2030年
  • 展開別、2018年-2030年
  • 企業規模別、2018年-2030年
  • 用途別、2018年-2030年
  • 最終用途別、2018年-2030年
  • ブラジル
• 中東・アフリカ
  • アラブ首長国連邦
  • サウジアラビア
  • 南アフリカ

第10章 競合情勢

• 主要市場参入企業による最近の動向と影響分析
• 企業分類
• 企業の市場シェア分析
• 企業ヒートマップ分析
• 戦略マッピング
  • 拡大
  • 合併と買収
  • パートナーシップとコラボレーション
  • 新製品の発売
  • 研究開発
• 企業プロファイル
  • ChurnZero
  • Cisco Systems, Inc.
  • ClientSuccess
  • Freshworks Inc.
  • Gainsight
  • HubSpot, Inc.
  • Medallia Inc.
  • Salesforce.com, inc.
  • SmartKarrot
  • Totango

List of Tables

• Table 1 Customer success platforms market (USD Billion), 2018 - 2030
• Table 2 Global customer success platforms market estimates and forecasts by region, (USD Billion), 2018 - 2030
• Table 3 Global customer success platforms market estimates and forecasts by component, (USD Billion), 2018 - 2030
• Table 4 Global customer success platforms market estimates and forecasts by deployment, (USD Billion), 2018 - 2030
• Table 5 Global customer success platforms market estimates and forecasts by enterprise size, (USD Billion), 2018 - 2030
• Table 6 Global customer success platforms market estimates and forecasts by application, (USD Billion), 2018 - 2030
• Table 7 Global customer success platforms market estimates and forecasts by end use, (USD Billion), 2018 - 2030
• Table 8 Components market by region, 2018 - 2030 (USD Billion)
• Table 9 Platform market by region, 2018 - 2030 (USD Billion)
• Table 10 Services market by region, 2018 - 2030 (USD Billion)
• Table 11 Deployment mode market by region, 2018 - 2030 (USD Billion)
• Table 12 On-premise market by region, 2018 - 2030 (USD Billion)
• Table 13 Cloud market by region, 2018 - 2030 (USD Billion)
• Table 14 Enterprise Size market by region, 2018 - 2030 (USD Billion)
• Table 15 SMEs market by region, 2018 - 2030 (USD Billion)
• Table 16 Large enterprises market by region, 2018 - 2030 (USD Billion)
• Table 17 Application market by region, 2018 - 2030 (USD Billion)
• Table 18 Sales & marketing optimization market by region, 2018 - 2030 (USD Billion)
• Table 19 Customer service market by region, 2018 - 2030 (USD Billion)
• Table 20 Risk & compliance management market by region, 2018 - 2030 (USD Billion)
• Table 21 Reporting & Analytics market by region, 2018 - 2030 (USD Billion)
• Table 22 Customer segmentation & onboarding market by region, 2018 - 2030 (USD Billion)
• Table 23 End use market by region, 2018 - 2030 (USD Billion)
• Table 24 BFSI market by region, 2018 - 2030 (USD Billion)
• Table 25 Retail and e-commerce market by region, 2018 - 2030 (USD Billion)
• Table 26 Telecommunications and IT market by region, 2018 - 2030 (USD Billion)
• Table 27 Manufacturing market by region, 2018 - 2030 (USD Billion)
• Table 28 Transportation and logistics market by region, 2018 - 2030 (USD Billion)
• Table 29 Government and defence market by region, 2018 - 2030 (USD Billion)
• Table 30 Healthcare and life sciences market by region, 2018 - 2030 (USD Billion)
• Table 31 Media and entertainment market by region, 2018 - 2030 (USD Billion)
• Table 32 Travel and hospitality market by region, 2018 - 2030 (USD Billion)
• Table 33 Others market by region, 2018 - 2030 (USD Billion)
• Table 34 North America customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 35 North America customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 36 North America customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 37 North America customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 38 North America customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 39 U.S. customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 40 U.S. customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 41 U.S. customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 42 U.S. customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 43 U.S. customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 44 Canada customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 45 Canada customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 46 Canada customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 47 Canada customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 48 Canada customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 49 Mexico customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 50 Mexico customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 51 Mexico customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 52 Mexico customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 53 Mexico customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 54 Europe customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 55 Europe customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 56 Europe customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 57 Europe customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 58 Europe customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 59 UK customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 60 UK customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 61 UK customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 62 UK customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 63 UK customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 64 Germany customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 65 Germany customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 66 Germany customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 67 Germany customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 68 Germany customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 69 France customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 70 France customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 71 France customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 72 France customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 73 France customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 74 Asia Pacific customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 75 Asia Pacific customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 76 Asia Pacific customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 77 Asia Pacific customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 78 Asia Pacific customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 79 China customer success platforms market, by component, 2018 - 2030 (Revenue,USD Billion)
• Table 80 China customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 81 China customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 82 China customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 83 China customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 84 India management market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 85 India customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 86 India customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 87 India customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 88 India customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 89 Japan customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 90 Japan customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 91 Japan customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 92 Japan customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 93 Japan customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 94 Australia customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 95 Australia customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 96 Australia customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 97 Australia customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 98 Australia customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 99 South Korea customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 100 South Korea customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 101 South Korea customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 102 South Korea customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 103 South Korea customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 104 Latin America customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 105 Latin America customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 106 Latin America customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 107 Latin America customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 108 Latin America customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 109 Brazil customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 110 Brazil customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 111 Brazil customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 112 Brazil customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 113 Brazil customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 114 MEA customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 115 MEA customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 116 MEA customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 117 MEA customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 118 MEA customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 119 UAE customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 120 UAE customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 121 UAE customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 122 UAE customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 123 UAE customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 124 Saudi Arabia customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 125 Saudi Arabia customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 126 Saudi Arabia customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 127 Saudi Arabia customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 128 Saudi Arabia customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
• Table 129 South Africa customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
• Table 130 South Africa customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 131 South Africa customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
• Table 132 South Africa customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
• Table 133 South Africa customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)z

List of Figures

• Fig. 1 Customer Success Platforms Market Segmentation
• Fig. 2 Market landscape
• Fig. 3 Information Procurement
• Fig. 4 Data Analysis Models
• Fig. 5 Market Formulation and Validation
• Fig. 6 Data Validating & Publishing
• Fig. 7 Market Snapshot
• Fig. 8 Segment Snapshot (1/3)
• Fig. 9 Segment Snapshot (2/3)
• Fig. 10 Segment Snapshot (3/3)
• Fig. 11 Competitive Landscape Snapshot
• Fig. 12 Customer Success Platforms: Industry Value Chain Analysis
• Fig. 13 Customer Success Platforms: Market Dynamics
• Fig. 14 Customer Success Platforms: PORTER's Analysis
• Fig. 15 Customer Success Platforms: PESTEL Analysis
• Fig. 16 Customer Success Platforms Share by Component, 2023 & 2030 (USD Billion)
• Fig. 17 Customer Success Platforms, by Component: Market Share, 2023 & 2030
• Fig. 18 Platform Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 19 Services Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 20 Customer Success Platforms Share by Deployment, 2023 & 2030 (USD Billion)
• Fig. 21 Customer Success Platforms Market, by Deployment: Market Share, 2023 & 2030
• Fig. 22 On-premise Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 23 Cloud Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 24 Customer Success Platforms Share by Enterprise Size, 2023 & 2030 (USD Billion)
• Fig. 25 Customer Success Platforms, by Enterprise Size: Market Share, 2023 & 2030
• Fig. 26 SMEs Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 27 Large Enterprises Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 28 Customer Success Platforms Share by Application, 2023 & 2030 (USD Billion)
• Fig. 29 Customer Success Platforms, by Application: Market Share, 2023 & 2030
• Fig. 30 SMEs Sales & Marketing Optimization Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 31 Customer Service Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 32 Risk & Compliance Management Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 33 Reporting & Analytics Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 34 Customer Segmentation & Onboarding Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 35 Others Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 36 Customer Success Platforms Share by End Use, 2023 & 2030 (USD Billion)
• Fig. 37 Customer Success Platforms , by End Use: Market Share, 2023 & 2030
• Fig. 38 Retail and e-commerce Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 39 Telecommunications and IT Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 40 Manufacturing Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 41 Transportation and Logistics Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 42 Government and Defence Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 43 Healthcare and Life Sciences Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 44 Media and Entertainment Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 45 BFSI Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 46 Travel and Hospitality Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 47 Others Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 48 Regional Market place: Key Takeaways
• Fig. 49 North America Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 50 U.S. Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 51 Canada Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 52 Mexico Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 53 Europe Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 54 UK Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030) (USD Billion)
• Fig. 55 Germany Customer Success Platforms Market Estimates and Forecasts, (2018 - 2030) (USD Billion)
• Fig. 56 France Customer Success Platforms Market Estimates and Forecasts, (2018 - 2030) (USD Billion)
• Fig. 57 Asia Pacific Customer Success Platforms Market Estimates and Forecast, 2018 - 2030 (USD Billion)
• Fig. 58 China Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 59 India Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 60 Japan Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 61 Australia Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 62 South Korea Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 63 Latin America Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 64 Brazil Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 65 MEA Customer Success PlatformsMarket Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 66 Saudi Arabia Customer Success PlatformsMarket Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 67 UAE Customer Success PlatformsMarket Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 68 South Africa Customer Success PlatformsMarket Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 69 Key Company Categorization
• Fig. 70 Company Market Positioning
• Fig. 71 Key Company Market Share Analysis, 2023
• Fig. 72 Strategic Framework

Customer Success Platforms Market Trends

The global customer success platforms market size was estimated at USD 1.52 billion in 2023 and is expected to grow at a CAGR of 21.8% from 2024 to 2030. The increasing emphasis on enhancing customer experience and retention in a competitive business landscape is prompting companies to invest in customer success solutions. In addition, the rising adoption of cloud-based services and the integration of artificial intelligence and machine learning into customer success platforms are improving their efficiency and effectiveness. The demand for actionable insights from customer data to drive business strategies is also fueling market growth.

The customer success platforms are designed to help businesses proactively manage customer relationships, increase retention rates, and maximize customer lifetime value. These platforms integrate various functionalities, such as customer analytics, engagement tools, and automated workflows, to enhance the overall customer experience. As companies recognize the importance of retaining existing customers and fostering long-term relationships, they are investing in technologies that enable them to deliver personalized experiences and proactive support. Customer success platforms provide the infrastructure needed to monitor customer health, predict churn, and intervene effectively to prevent customer dissatisfaction.

The rising demand for data-driven decision-making has become a basis of new business strategies, particularly in customer success initiatives. Customer success platforms play a crucial role in this landscape by leveraging sophisticated data analytics to gather insights into various aspects of customer behavior, preferences, and satisfaction levels. Data-driven decision-making fosters a culture of continuous improvement within organizations. By regularly analyzing customer data, businesses can iterate on their customer success strategies, test new approaches, and measure the impact of changes over time. This iterative process allows businesses to optimize their operations, reduce inefficiencies, and ultimately drive better business outcomes.

Artificial intelligence and machine learning advancements are transforming customer success platforms by enabling more sophisticated predictive analytics and automation capabilities. These technologies allow businesses to automate routine tasks, personalize customer interactions at scale, and proactively address potential issues before they escalate. As AI evolves, customer success platforms are expected to become even more integral to businesses looking to optimize customer engagement and retention strategies. For instance, in July 2023, ChurnZero introduced Customer Briefs, a new AI feature designed to aggregate essential information, engagement history, and activities of customers into one succinct, useful summary at the click of a button. This tool is powered by ChurnZero's own innovative CS AI (Customer Success AI), marking the first time a generative AI assistant has been integrated directly into a Customer Success platform. Offering an unprecedented blend of qualitative and quantitative insights, Customer Briefs aims to provide users with the most current and accurate context for any form of customer engagement, whether it be meetings, renewal discussions, strategy advisories, or other interactions.

Global Customer Success Platforms Market Report Segmentation

The report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the global customer success platforms market report based on component, deployment, enterprise size, application, end-use, and region.

• Component Outlook (Revenue, USD Billion, 2018 - 2030)
• Platform
• Services
• Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
• On-premise
• Cloud
• Enterprise Size Outlook (Revenue, USD Billion, 2018 - 2030)
• SMEs
• Large Enterprises
• Application Outlook (Revenue, USD Billion, 2018 - 2030)
• Sales & Marketing Optimization
• Customer Service
• Risk & Compliance Management
• Reporting & Analytics
• Customer Segmentation & Onboarding
• Others
• End-use Outlook (Revenue, USD Billion, 2018 - 2030)
• BFSI
• Retail and E-commerce
• Telecommunications and IT
• Manufacturing
• Transportation and Logistics
• Government and Defense
• Healthcare and Life Sciences
• Media and Entertainment
• Travel and Hospitality
• Others
• Regional Outlook (Revenue, USD Billion, 2018 - 2030)
• North America

U.S.

Canada

Mexico

• Europe

Germany

UK

France

• Asia Pacific

China

India

Japan

Australia

South Korea

• Latin America

Brazil

• Middle East & Africa

UAE

Kingdom of Saudi Arabia

South Africa

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Market Segmentation and Scope
• 1.2. Market Definitions
• 1.3. Research Methodology
  • 1.3.1. Information Procurement
  • 1.3.2. Information or Data Analysis
  • 1.3.3. Market Formulation & Data Visualization
  • 1.3.4. Data Validation & Publishing
• 1.4. Research Scope and Assumptions
  • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. Customer Success Platforms Variables, Trends, & Scope

• 3.1. Market Introduction/Lineage Outlook
• 3.2. Industry Value Chain Analysis
• 3.3. Market Dynamics
  • 3.3.1. Market Drivers Analysis
  • 3.3.2. Market Restraints Analysis
  • 3.3.3. Industry Opportunities
• 3.4. Customer Success Platforms Analysis Tools
  • 3.4.1. Porter's Analysis
    • 3.4.1.1. Bargaining power of the suppliers
    • 3.4.1.2. Bargaining power of the buyers
    • 3.4.1.3. Threats of substitution
    • 3.4.1.4. Threats from new entrants
    • 3.4.1.5. Competitive rivalry
  • 3.4.2. PESTEL Analysis
    • 3.4.2.1. Political landscape
    • 3.4.2.2. Economic and Social landscape
    • 3.4.2.3. Technological landscape
    • 3.4.2.4. Environmental landscape
    • 3.4.2.5. Legal landscape

Chapter 4. Customer Success Platforms: Component Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. Customer Success Platforms: Component Movement Analysis, USD Billion, 2023 & 2030
• 4.3. Platform
  • 4.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 4.4. Services
  • 4.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 5. Customer Success Platforms: Deployment Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. Customer Success Platforms: Deployment Movement Analysis, USD Billion, 2023 & 2030
• 5.3. On-premise
  • 5.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 5.4. Cloud
  • 5.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 6. Customer Success Platforms: Enterprise Size Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. Customer Success Platforms: Enterprise Size Movement Analysis, USD Billion, 2023 & 2030
• 6.3. SMEs
  • 6.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 6.4. Large Enterprises
  • 6.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 7. Customer Success Platforms: Application Estimates & Trend Analysis

• 7.1. Segment Dashboard
• 7.2. Customer Success Platforms: Application Movement Analysis, USD Billion, 2023 & 2030
• 7.3. Sales & Marketing Optimization
  • 7.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.4. Customer Service
  • 7.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.5. Risk & Compliance Management
  • 7.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.6. Reporting & Analytics
  • 7.6.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.7. Customer Segmentation & Onboarding
  • 7.7.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.8. Others
  • 7.8.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 8. Customer Success Platforms: End Use Estimates & Trend Analysis

• 8.1. Segment Dashboard
• 8.2. Customer Success Platforms Share by Industry 2023 & 2030 (USD Billion)
• 8.3. BFSI
  • 8.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 8.4. Retail and e-commerce
  • 8.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 8.5. Telecommunications and IT
  • 8.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 8.6. Manufacturing
  • 8.6.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 8.7. Transportation and Logistics
  • 8.7.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 8.8. Government and Defense
  • 8.8.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 8.9. Healthcare and Life Sciences
  • 8.9.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 8.10. Media and Entertainment
  • 8.10.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 8.11. Travel and Hospitality
  • 8.11.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 8.12. Others
  • 8.12.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 9. Customer Success Platforms Market: Regional Estimates & Trend Analysis

• 9.1. Customer Success Platforms Market Share, By Region, 2023 & 2030, USD Billion
• 9.2. North America
  • 9.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.2.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  • 9.2.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 9.2.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  • 9.2.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  • 9.2.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 9.2.7. U.S.
    • 9.2.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 9.2.7.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 9.2.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 9.2.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 9.2.7.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    • 9.2.7.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 9.2.8. Canada
    • 9.2.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 9.2.8.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 9.2.8.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 9.2.8.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 9.2.8.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    • 9.2.8.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 9.2.9. Mexico
    • 9.2.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 9.2.9.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 9.2.9.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 9.2.9.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 9.2.9.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    • 9.2.9.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
• 9.3. Europe
  • 9.3.1. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  • 9.3.2. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 9.3.3. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  • 9.3.4. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  • 9.3.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 9.3.6. UK
    • 9.3.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 9.3.6.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 9.3.6.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 9.3.6.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 9.3.6.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    • 9.3.6.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 9.3.7. Germany
    • 9.3.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 9.3.7.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 9.3.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 9.3.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 9.3.7.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    • 9.3.7.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 9.3.8. France
    • 9.3.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 9.3.8.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 9.3.8.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 9.3.8.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 9.3.8.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    • 9.3.8.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
• 9.4. Asia Pacific
  • 9.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.4.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  • 9.4.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 9.4.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  • 9.4.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  • 9.4.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 9.4.7. China
    • 9.4.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 9.4.7.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.7.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.7.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 9.4.8. India
    • 9.4.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 9.4.8.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.8.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.8.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.8.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.8.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 9.4.9. Japan
    • 9.4.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 9.4.9.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.9.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.9.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.9.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.9.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 9.4.10. Australia
    • 9.4.10.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 9.4.10.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.10.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.10.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.10.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.10.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 9.4.11. South Korea
    • 9.4.11.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 9.4.11.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.11.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.11.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.11.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    • 9.4.11.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
• 9.5. Latin America
  • 9.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.5.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  • 9.5.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 9.5.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  • 9.5.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  • 9.5.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 9.5.7. Brazil
    • 9.5.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 9.5.7.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 9.5.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 9.5.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 9.5.7.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    • 9.5.7.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
• 9.6. Middle East & Africa
  • 9.6.1.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 9.6.1.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  • 9.6.1.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 9.6.1.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  • 9.6.1.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  • 9.6.1.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 9.6.2. UAE
    • 9.6.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 9.6.2.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 9.6.2.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 9.6.2.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 9.6.2.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    • 9.6.2.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 9.6.3. Saudi Arabia
    • 9.6.3.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 9.6.3.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 9.6.3.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 9.6.3.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 9.6.3.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    • 9.6.3.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 9.6.4. South Africa
    • 9.6.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 9.6.4.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
    • 9.6.4.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 9.6.4.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 9.6.4.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
    • 9.6.4.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)

Chapter 10. Competitive Landscape

• 10.1. Recent Developments & Impact Analysis by Key Market Participants
• 10.2. Company Categorization
• 10.3. Company Market Share Analysis
• 10.4. Company Heat Map Analysis
• 10.5. Strategy Mapping
  • 10.5.1. Expansion
  • 10.5.2. Mergers & Acquisition
  • 10.5.3. Partnerships & Collaborations
  • 10.5.4. New Product Launches
  • 10.5.5. Research And Development
• 10.6. Company Profiles
  • 10.6.1. ChurnZero
    • 10.6.1.1. Participant's Overview
    • 10.6.1.2. Financial Performance
    • 10.6.1.3. Product Benchmarking
    • 10.6.1.4. Recent Developments
  • 10.6.2. Cisco Systems, Inc.
    • 10.6.2.1. Participant's Overview
    • 10.6.2.2. Financial Performance
    • 10.6.2.3. Product Benchmarking
    • 10.6.2.4. Recent Developments
  • 10.6.3. ClientSuccess
    • 10.6.3.1. Participant's Overview
    • 10.6.3.2. Financial Performance
    • 10.6.3.3. Product Benchmarking
    • 10.6.3.4. Recent Developments
  • 10.6.4. Freshworks Inc.
    • 10.6.4.1. Participant's Overview
    • 10.6.4.2. Financial Performance
    • 10.6.4.3. Product Benchmarking
    • 10.6.4.4. Recent Developments
  • 10.6.5. Gainsight
    • 10.6.5.1. Participant's Overview
    • 10.6.5.2. Financial Performance
    • 10.6.5.3. Product Benchmarking
    • 10.6.5.4. Recent Developments
  • 10.6.6. HubSpot, Inc.
    • 10.6.6.1. Participant's Overview
    • 10.6.6.2. Financial Performance
    • 10.6.6.3. Product Benchmarking
    • 10.6.6.4. Recent Developments
  • 10.6.7. Medallia Inc.
    • 10.6.7.1. Participant's Overview
    • 10.6.7.2. Financial Performance
    • 10.6.7.3. Product Benchmarking
    • 10.6.7.4. Recent Developments
  • 10.6.8. Salesforce.com, inc.
    • 10.6.8.1. Participant's Overview
    • 10.6.8.2. Financial Performance
    • 10.6.8.3. Product Benchmarking
    • 10.6.8.4. Recent Developments
  • 10.6.9. SmartKarrot
    • 10.6.9.1. Participant's Overview
    • 10.6.9.2. Financial Performance
    • 10.6.9.3. Product Benchmarking
    • 10.6.9.4. Recent Developments
  • 10.6.10. Totango
    • 10.6.10.1. Participant's Overview
    • 10.6.10.2. Financial Performance
    • 10.6.10.3. Product Benchmarking
    • 10.6.10.4. Recent Developments