市場調査レポート
商品コード
1337893

コールセンターアウトソーシングの世界市場 2023-2027

Global Call Center Outsourcing Market 2023-2027

出版日: | 発行: TechNavio | ページ情報: 英文 172 Pages | 納期: 即納可能 即納可能とは

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価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=150.28円
コールセンターアウトソーシングの世界市場 2023-2027
出版日: 2023年07月19日
発行: TechNavio
ページ情報: 英文 172 Pages
納期: 即納可能 即納可能とは
  • 全表示
  • 概要
  • 図表
  • 目次
概要

コールセンターアウトソーシング市場は2022-2027年に276億4,000万米ドル、予測期間中のCAGRは4.8%で成長すると予測されます。

当レポートでは、コールセンターアウトソーシング市場の全体的な分析、市場規模・予測、動向、市場促進要因・促進要因、課題、約25のベンダーを網羅したベンダー分析などを掲載しています。

現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。コールセンター進出先としての新興国の台頭、コールセンターにおけるRPA利用の増加、運用コスト削減への注力などが市場を牽引しています。

本調査では、今後数年間のコールセンターアウトソーシング市場の成長を促進する主な要因の1つとして、ベンダー間のM&Aや戦略的提携の増加を挙げています。また、コールセンターにおけるクラウド通信の採用の増加や、コールセンターにおける分析ソリューションの高い採用率は、市場の大きな需要につながります。

目次

第1章 エグゼクティブサマリー

  • 市場概要

第2章 市場情勢

  • 市場エコシステム

第3章 市場規模

  • 市場の定義
  • 市場セグメント分析
  • 市場規模 2022
  • 市場の見通し 2022-2027

第4章 市場規模実績

  • 世界のコールセンターアウトソーシング市場 2017-2021
  • エンドユーザー別セグメント分析 2017-2021
  • タイプ別セグメント分析 2017-2021
  • 地域別セグメント分析 2017-2021
  • 国別セグメント分析 2017-2021

第5章 ファイブフォース分析

  • ファイブフォースの要約
  • 買い手の交渉力
  • 供給企業の交渉力
  • 新規参入業者の脅威
  • 代替品の脅威
  • 競争の脅威
  • 市況

第6章 市場セグメンテーション:エンドユーザー別

  • 市場セグメント
  • 比較:エンドユーザー別
  • ITと通信:市場規模と予測 2022-2027
  • BFSI:市場規模と予測 2022-2027
  • ヘルスケア:市場規模と予測 2022-2027
  • 小売り:市場規模と予測 2022-2027
  • その他:市場規模と予測 2022-2027
  • 市場機会:エンドユーザー別

第7章 市場セグメンテーション:タイプ別

  • 市場セグメント
  • 比較:タイプ別
  • インバウンド:市場規模と予測 2022-2027
  • アウトバウンド:市場規模と予測 2022-2027
  • 市場機会:タイプ別

第8章 顧客情勢

  • 顧客情勢の概要

第9章 地域別情勢

  • 地域別セグメンテーション
  • 地域別比較
  • 北米:市場規模と予測 2022-2027
  • 欧州:市場規模と予測 2022-2027
  • アジア太平洋:市場規模と予測 2022-2027
  • 南米:市場規模と予測 2022-2027
  • 中東・アフリカ:市場規模と予測 2022-2027
  • 米国:市場規模と予測 2022-2027
  • 英国:市場規模と予測 2022-2027
  • オーストラリア:市場規模と予測 2022-2027
  • ドイツ:市場規模と予測 2022-2027
  • インド:市場規模と予測 2022-2027
  • 市場機会:地域情勢別

第10章 促進要因、課題、および動向

  • 市場促進要因
  • 市場の課題
  • 促進要因と課題の影響
  • 市場動向

第11章 ベンダー情勢

  • 概要
  • ベンダー情勢
  • 混乱の状況
  • 業界のリスク

第12章 ベンダー分析

  • 対象ベンダー
  • ベンダーの市場ポジショニング
  • Alorica Inc.
  • Atento SA
  • Bertelsmann SE and Co. KGaA
  • Computer Generated Solutions Inc.
  • Continuum Global Solutions LLC
  • DiRAD Technologies Inc.
  • Epicenter Technologies Pvt. Ltd.
  • Five9 Inc.
  • Helpware Inc.
  • Hinduja Global Solutions Ltd.
  • StarTek Inc.
  • Tata Consultancy Services Ltd.
  • Teleperformance SE
  • Transcom Holding AB
  • XACT Acquisition LLC

第13章 付録

図表

Exhibits:

  • Exhibits1: Executive Summary - Chart on Market Overview
  • Exhibits2: Executive Summary - Data Table on Market Overview
  • Exhibits3: Executive Summary - Chart on Global Market Characteristics
  • Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibits5: Executive Summary - Chart on Market Segmentation by End-user
  • Exhibits6: Executive Summary - Chart on Market Segmentation by Type
  • Exhibits7: Executive Summary - Chart on Incremental Growth
  • Exhibits8: Executive Summary - Data Table on Incremental Growth
  • Exhibits9: Executive Summary - Chart on Vendor Market Positioning
  • Exhibits10: Parent market
  • Exhibits11: Market Characteristics
  • Exhibits12: Offerings of vendors included in the market definition
  • Exhibits13: Market segments
  • Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
  • Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
  • Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
  • Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
  • Exhibits18: Historic Market Size - Data Table on global call center outsourcingmarket 2017 - 2021 ($ billion)
  • Exhibits19: Historic Market Size - End-user Segment 2017 - 2021 ($ billion)
  • Exhibits20: Historic Market Size - Type Segment 2017 - 2021 ($ billion)
  • Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ billion)
  • Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ billion)
  • Exhibits23: Five forces analysis - Comparison between 2022 and 2027
  • Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
  • Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
  • Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027
  • Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027
  • Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027
  • Exhibits29: Chart on Market condition - Five forces 2022 and 2027
  • Exhibits30: Chart on End-user - Market share 2022-2027 (%)
  • Exhibits31: Data Table on End-user - Market share 2022-2027 (%)
  • Exhibits32: Chart on Comparison by End-user
  • Exhibits33: Data Table on Comparison by End-user
  • Exhibits34: Chart on IT and telecom - Market size and forecast 2022-2027 ($ billion)
  • Exhibits35: Data Table on IT and telecom - Market size and forecast 2022-2027 ($ billion)
  • Exhibits36: Chart on IT and telecom - Year-over-year growth 2022-2027 (%)
  • Exhibits37: Data Table on IT and telecom - Year-over-year growth 2022-2027 (%)
  • Exhibits38: Chart on BFSI - Market size and forecast 2022-2027 ($ billion)
  • Exhibits39: Data Table on BFSI - Market size and forecast 2022-2027 ($ billion)
  • Exhibits40: Chart on BFSI - Year-over-year growth 2022-2027 (%)
  • Exhibits41: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
  • Exhibits42: Chart on Healthcare - Market size and forecast 2022-2027 ($ billion)
  • Exhibits43: Data Table on Healthcare - Market size and forecast 2022-2027 ($ billion)
  • Exhibits44: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
  • Exhibits45: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
  • Exhibits46: Chart on Retail - Market size and forecast 2022-2027 ($ billion)
  • Exhibits47: Data Table on Retail - Market size and forecast 2022-2027 ($ billion)
  • Exhibits48: Chart on Retail - Year-over-year growth 2022-2027 (%)
  • Exhibits49: Data Table on Retail - Year-over-year growth 2022-2027 (%)
  • Exhibits50: Chart on Others - Market size and forecast 2022-2027 ($ billion)
  • Exhibits51: Data Table on Others - Market size and forecast 2022-2027 ($ billion)
  • Exhibits52: Chart on Others - Year-over-year growth 2022-2027 (%)
  • Exhibits53: Data Table on Others - Year-over-year growth 2022-2027 (%)
  • Exhibits54: Market opportunity by End-user ($ billion)
  • Exhibits55: Data Table on Market opportunity by End-user ($ billion)
  • Exhibits56: Chart on Type - Market share 2022-2027 (%)
  • Exhibits57: Data Table on Type - Market share 2022-2027 (%)
  • Exhibits58: Chart on Comparison by Type
  • Exhibits59: Data Table on Comparison by Type
  • Exhibits60: Chart on Inbound - Market size and forecast 2022-2027 ($ billion)
  • Exhibits61: Data Table on Inbound - Market size and forecast 2022-2027 ($ billion)
  • Exhibits62: Chart on Inbound - Year-over-year growth 2022-2027 (%)
  • Exhibits63: Data Table on Inbound - Year-over-year growth 2022-2027 (%)
  • Exhibits64: Chart on Outbound - Market size and forecast 2022-2027 ($ billion)
  • Exhibits65: Data Table on Outbound - Market size and forecast 2022-2027 ($ billion)
  • Exhibits66: Chart on Outbound - Year-over-year growth 2022-2027 (%)
  • Exhibits67: Data Table on Outbound - Year-over-year growth 2022-2027 (%)
  • Exhibits68: Market opportunity by Type ($ billion)
  • Exhibits69: Data Table on Market opportunity by Type ($ billion)
  • Exhibits70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Exhibits71: Chart on Market share By Geographical Landscape 2022-2027 (%)
  • Exhibits72: Data Table on Market share By Geographical Landscape 2022-2027 (%)
  • Exhibits73: Chart on Geographic comparison
  • Exhibits74: Data Table on Geographic comparison
  • Exhibits75: Chart on North America - Market size and forecast 2022-2027 ($ billion)
  • Exhibits76: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
  • Exhibits77: Chart on North America - Year-over-year growth 2022-2027 (%)
  • Exhibits78: Data Table on North America - Year-over-year growth 2022-2027 (%)
  • Exhibits79: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
  • Exhibits80: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
  • Exhibits81: Chart on Europe - Year-over-year growth 2022-2027 (%)
  • Exhibits82: Data Table on Europe - Year-over-year growth 2022-2027 (%)
  • Exhibits83: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
  • Exhibits84: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
  • Exhibits85: Chart on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibits86: Data Table on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibits87: Chart on South America - Market size and forecast 2022-2027 ($ billion)
  • Exhibits88: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
  • Exhibits89: Chart on South America - Year-over-year growth 2022-2027 (%)
  • Exhibits90: Data Table on South America - Year-over-year growth 2022-2027 (%)
  • Exhibits91: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
  • Exhibits92: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
  • Exhibits93: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • Exhibits94: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • Exhibits95: Chart on US - Market size and forecast 2022-2027 ($ billion)
  • Exhibits96: Data Table on US - Market size and forecast 2022-2027 ($ billion)
  • Exhibits97: Chart on US - Year-over-year growth 2022-2027 (%)
  • Exhibits98: Data Table on US - Year-over-year growth 2022-2027 (%)
  • Exhibits99: Chart on UK - Market size and forecast 2022-2027 ($ billion)
  • Exhibits100: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
  • Exhibits101: Chart on UK - Year-over-year growth 2022-2027 (%)
  • Exhibits102: Data Table on UK - Year-over-year growth 2022-2027 (%)
  • Exhibits103: Chart on Australia - Market size and forecast 2022-2027 ($ billion)
  • Exhibits104: Data Table on Australia - Market size and forecast 2022-2027 ($ billion)
  • Exhibits105: Chart on Australia - Year-over-year growth 2022-2027 (%)
  • Exhibits106: Data Table on Australia - Year-over-year growth 2022-2027 (%)
  • Exhibits107: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
  • Exhibits108: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
  • Exhibits109: Chart on Germany - Year-over-year growth 2022-2027 (%)
  • Exhibits110: Data Table on Germany - Year-over-year growth 2022-2027 (%)
  • Exhibits111: Chart on India - Market size and forecast 2022-2027 ($ billion)
  • Exhibits112: Data Table on India - Market size and forecast 2022-2027 ($ billion)
  • Exhibits113: Chart on India - Year-over-year growth 2022-2027 (%)
  • Exhibits114: Data Table on India - Year-over-year growth 2022-2027 (%)
  • Exhibits115: Market opportunity By Geographical Landscape ($ billion)
  • Exhibits116: Data Tables on Market opportunity By Geographical Landscape ($ billion)
  • Exhibits117: Impact of drivers and challenges in 2022 and 2027
  • Exhibits118: Overview on Criticality of inputs and Factors of differentiation
  • Exhibits119: Overview on factors of disruption
  • Exhibits120: Impact of key risks on business
  • Exhibits121: Vendors covered
  • Exhibits122: Matrix on vendor position and classification
  • Exhibits123: Alorica Inc. - Overview
  • Exhibits124: Alorica Inc. - Product / Service
  • Exhibits125: Alorica Inc. - Key offerings
  • Exhibits126: Atento SA - Overview
  • Exhibits127: Atento SA - Business segments
  • Exhibits128: Atento SA - Key offerings
  • Exhibits129: Atento SA - Segment focus
  • Exhibits130: Bertelsmann SE and Co. KGaA - Overview
  • Exhibits131: Bertelsmann SE and Co. KGaA - Business segments
  • Exhibits132: Bertelsmann SE and Co. KGaA - Key news
  • Exhibits133: Bertelsmann SE and Co. KGaA - Key offerings
  • Exhibits134: Bertelsmann SE and Co. KGaA - Segment focus
  • Exhibits135: Computer Generated Solutions Inc. - Overview
  • Exhibits136: Computer Generated Solutions Inc. - Product / Service
  • Exhibits137: Computer Generated Solutions Inc. - Key offerings
  • Exhibits138: Continuum Global Solutions LLC - Overview
  • Exhibits139: Continuum Global Solutions LLC - Product / Service
  • Exhibits140: Continuum Global Solutions LLC - Key offerings
  • Exhibits141: DiRAD Technologies Inc. - Overview
  • Exhibits142: DiRAD Technologies Inc. - Product / Service
  • Exhibits143: DiRAD Technologies Inc. - Key offerings
  • Exhibits144: Epicenter Technologies Pvt. Ltd. - Overview
  • Exhibits145: Epicenter Technologies Pvt. Ltd. - Product / Service
  • Exhibits146: Epicenter Technologies Pvt. Ltd. - Key offerings
  • Exhibits147: Five9 Inc. - Overview
  • Exhibits148: Five9 Inc. - Product / Service
  • Exhibits149: Five9 Inc. - Key offerings
  • Exhibits150: Helpware Inc. - Overview
  • Exhibits151: Helpware Inc. - Product / Service
  • Exhibits152: Helpware Inc. - Key offerings
  • Exhibits153: Hinduja Global Solutions Ltd. - Overview
  • Exhibits154: Hinduja Global Solutions Ltd. - Product / Service
  • Exhibits155: Hinduja Global Solutions Ltd. - Key offerings
  • Exhibits156: StarTek Inc. - Overview
  • Exhibits157: StarTek Inc. - Business segments
  • Exhibits158: StarTek Inc. - Key offerings
  • Exhibits159: StarTek Inc. - Segment focus
  • Exhibits160: Tata Consultancy Services Ltd. - Overview
  • Exhibits161: Tata Consultancy Services Ltd. - Business segments
  • Exhibits162: Tata Consultancy Services Ltd. - Key news
  • Exhibits163: Tata Consultancy Services Ltd. - Key offerings
  • Exhibits164: Tata Consultancy Services Ltd. - Segment focus
  • Exhibits165: Teleperformance SE - Overview
  • Exhibits166: Teleperformance SE - Product / Service
  • Exhibits167: Teleperformance SE - Key offerings
  • Exhibits168: Transcom Holding AB - Overview
  • Exhibits169: Transcom Holding AB - Business segments
  • Exhibits170: Transcom Holding AB - Key offerings
  • Exhibits171: Transcom Holding AB - Segment focus
  • Exhibits172: XACT Acquisition LLC - Overview
  • Exhibits173: XACT Acquisition LLC - Product / Service
  • Exhibits174: XACT Acquisition LLC - Key offerings
  • Exhibits175: Inclusions checklist
  • Exhibits176: Exclusions checklist
  • Exhibits177: Currency conversion rates for US$
  • Exhibits178: Research methodology
  • Exhibits179: Validation techniques employed for market sizing
  • Exhibits180: Information sources
  • Exhibits181: List of abbreviations
目次
Product Code: IRTNTR44456

The call center outsourcing market is forecasted to grow by USD 27.64 bn during 2022-2027, accelerating at a CAGR of 4.8% during the forecast period. The report on the call center outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rise of emerging countries as call center destinations, increasing use of RPA in call centers, and focus on reducing operating costs.

Technavio's call center outsourcing market is segmented as below:

By End-user

  • IT and telecom
  • BFSI
  • Healthcare
  • Retail
  • Others

By Type

  • Inbound
  • Outbound

By Geographical Landscape

  • North America
  • Europe
  • APAC
  • South America
  • Middle East and Africa

This study identifies the increase in m and a and strategic alliances among vendors as one of the prime reasons driving the call center outsourcing market growth during the next few years. Also, rising adoption of cloud communication in call centers and high adoption of analytics solutions in call centers will lead to sizable demand in the market.

The report on the call center outsourcing market covers the following areas:

  • Call center outsourcing market sizing
  • Call center outsourcing market forecast
  • Call center outsourcing market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading call center outsourcing market vendors that include 247.ai Inc., Alorica Inc., Atento SA, Bertelsmann SE and Co. KGaA, Computer Generated Solutions Inc., Continuum Global Solutions LLC, Datacom Group Ltd., DiRAD Technologies Inc., Epicenter Technologies Pvt. Ltd., Helpware Inc., Hinduja Global Solutions Ltd., Infosys Ltd., Serco Group Plc, StarTek Inc., Sutherland Global Services Inc., Tata Consultancy Services Ltd., Teleperformance SE, Transcom Holding AB, XACT Acquisition LLC, and Five9 Inc.. Also, the call center outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

  • 1.1 Market overview
  • Exhibit 01: Executive Summary - Chart on Market Overview
  • Exhibit 02: Executive Summary - Data Table on Market Overview
  • Exhibit 03: Executive Summary - Chart on Global Market Characteristics
  • Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibit 05: Executive Summary - Chart on Market Segmentation by End-user
  • Exhibit 06: Executive Summary - Chart on Market Segmentation by Type
  • Exhibit 07: Executive Summary - Chart on Incremental Growth
  • Exhibit 08: Executive Summary - Data Table on Incremental Growth
  • Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
  • Exhibit 10: Parent market
  • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
  • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
  • Exhibit 13: Market segments
  • 3.3 Market size 2022
  • 3.4 Market outlook: Forecast for 2022-2027
  • Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
  • Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

  • 4.1 Global call center outsourcingmarket 2017 - 2021
  • Exhibit 18: Historic Market Size - Data Table on global call center outsourcingmarket 2017 - 2021 ($ billion)
  • 4.2 End-user Segment Analysis 2017 - 2021
  • Exhibit 19: Historic Market Size - End-user Segment 2017 - 2021 ($ billion)
  • 4.3 Type Segment Analysis 2017 - 2021
  • Exhibit 20: Historic Market Size - Type Segment 2017 - 2021 ($ billion)
  • 4.4 Geography Segment Analysis 2017 - 2021
  • Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ billion)
  • 4.5 Country Segment Analysis 2017 - 2021
  • Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ billion)

5 Five Forces Analysis

  • 5.1 Five forces summary
  • Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
  • 5.2 Bargaining power of buyers
  • Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
  • 5.3 Bargaining power of suppliers
  • Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
  • 5.4 Threat of new entrants
  • Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
  • 5.5 Threat of substitutes
  • Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
  • 5.6 Threat of rivalry
  • Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
  • 5.7 Market condition
  • Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by End-user

  • 6.1 Market segments
  • Exhibit 30: Chart on End-user - Market share 2022-2027 (%)
  • Exhibit 31: Data Table on End-user - Market share 2022-2027 (%)
  • 6.2 Comparison by End-user
  • Exhibit 32: Chart on Comparison by End-user
  • Exhibit 33: Data Table on Comparison by End-user
  • 6.3 IT and telecom - Market size and forecast 2022-2027
  • Exhibit 34: Chart on IT and telecom - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 35: Data Table on IT and telecom - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 36: Chart on IT and telecom - Year-over-year growth 2022-2027 (%)
  • Exhibit 37: Data Table on IT and telecom - Year-over-year growth 2022-2027 (%)
  • 6.4 BFSI - Market size and forecast 2022-2027
  • Exhibit 38: Chart on BFSI - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 39: Data Table on BFSI - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 40: Chart on BFSI - Year-over-year growth 2022-2027 (%)
  • Exhibit 41: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
  • 6.5 Healthcare - Market size and forecast 2022-2027
  • Exhibit 42: Chart on Healthcare - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 43: Data Table on Healthcare - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 44: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
  • Exhibit 45: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
  • 6.6 Retail - Market size and forecast 2022-2027
  • Exhibit 46: Chart on Retail - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 47: Data Table on Retail - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 48: Chart on Retail - Year-over-year growth 2022-2027 (%)
  • Exhibit 49: Data Table on Retail - Year-over-year growth 2022-2027 (%)
  • 6.7 Others - Market size and forecast 2022-2027
  • Exhibit 50: Chart on Others - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 51: Data Table on Others - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 52: Chart on Others - Year-over-year growth 2022-2027 (%)
  • Exhibit 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
  • 6.8 Market opportunity by End-user
  • Exhibit 54: Market opportunity by End-user ($ billion)
  • Exhibit 55: Data Table on Market opportunity by End-user ($ billion)

7 Market Segmentation by Type

  • 7.1 Market segments
  • Exhibit 56: Chart on Type - Market share 2022-2027 (%)
  • Exhibit 57: Data Table on Type - Market share 2022-2027 (%)
  • 7.2 Comparison by Type
  • Exhibit 58: Chart on Comparison by Type
  • Exhibit 59: Data Table on Comparison by Type
  • 7.3 Inbound - Market size and forecast 2022-2027
  • Exhibit 60: Chart on Inbound - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 61: Data Table on Inbound - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 62: Chart on Inbound - Year-over-year growth 2022-2027 (%)
  • Exhibit 63: Data Table on Inbound - Year-over-year growth 2022-2027 (%)
  • 7.4 Outbound - Market size and forecast 2022-2027
  • Exhibit 64: Chart on Outbound - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 65: Data Table on Outbound - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 66: Chart on Outbound - Year-over-year growth 2022-2027 (%)
  • Exhibit 67: Data Table on Outbound - Year-over-year growth 2022-2027 (%)
  • 7.5 Market opportunity by Type
  • Exhibit 68: Market opportunity by Type ($ billion)
  • Exhibit 69: Data Table on Market opportunity by Type ($ billion)

8 Customer Landscape

  • 8.1 Customer landscape overview
  • Exhibit 70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

  • 9.1 Geographic segmentation
  • Exhibit 71: Chart on Market share By Geographical Landscape 2022-2027 (%)
  • Exhibit 72: Data Table on Market share By Geographical Landscape 2022-2027 (%)
  • 9.2 Geographic comparison
  • Exhibit 73: Chart on Geographic comparison
  • Exhibit 74: Data Table on Geographic comparison
  • 9.3 North America - Market size and forecast 2022-2027
  • Exhibit 75: Chart on North America - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 76: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 77: Chart on North America - Year-over-year growth 2022-2027 (%)
  • Exhibit 78: Data Table on North America - Year-over-year growth 2022-2027 (%)
  • 9.4 Europe - Market size and forecast 2022-2027
  • Exhibit 79: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 80: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 81: Chart on Europe - Year-over-year growth 2022-2027 (%)
  • Exhibit 82: Data Table on Europe - Year-over-year growth 2022-2027 (%)
  • 9.5 APAC - Market size and forecast 2022-2027
  • Exhibit 83: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 84: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 85: Chart on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibit 86: Data Table on APAC - Year-over-year growth 2022-2027 (%)
  • 9.6 South America - Market size and forecast 2022-2027
  • Exhibit 87: Chart on South America - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 88: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 89: Chart on South America - Year-over-year growth 2022-2027 (%)
  • Exhibit 90: Data Table on South America - Year-over-year growth 2022-2027 (%)
  • 9.7 Middle East and Africa - Market size and forecast 2022-2027
  • Exhibit 91: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 92: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 93: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • Exhibit 94: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • 9.8 US - Market size and forecast 2022-2027
  • Exhibit 95: Chart on US - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 96: Data Table on US - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 97: Chart on US - Year-over-year growth 2022-2027 (%)
  • Exhibit 98: Data Table on US - Year-over-year growth 2022-2027 (%)
  • 9.9 UK - Market size and forecast 2022-2027
  • Exhibit 99: Chart on UK - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 100: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 101: Chart on UK - Year-over-year growth 2022-2027 (%)
  • Exhibit 102: Data Table on UK - Year-over-year growth 2022-2027 (%)
  • 9.10 Australia - Market size and forecast 2022-2027
  • Exhibit 103: Chart on Australia - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 104: Data Table on Australia - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 105: Chart on Australia - Year-over-year growth 2022-2027 (%)
  • Exhibit 106: Data Table on Australia - Year-over-year growth 2022-2027 (%)
  • 9.11 Germany - Market size and forecast 2022-2027
  • Exhibit 107: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 108: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 109: Chart on Germany - Year-over-year growth 2022-2027 (%)
  • Exhibit 110: Data Table on Germany - Year-over-year growth 2022-2027 (%)
  • 9.12 India - Market size and forecast 2022-2027
  • Exhibit 111: Chart on India - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 112: Data Table on India - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 113: Chart on India - Year-over-year growth 2022-2027 (%)
  • Exhibit 114: Data Table on India - Year-over-year growth 2022-2027 (%)
  • 9.13 Market opportunity By Geographical Landscape
  • Exhibit 115: Market opportunity By Geographical Landscape ($ billion)
  • Exhibit 116: Data Tables on Market opportunity By Geographical Landscape ($ billion)

10 Drivers, Challenges, and Trends

  • 10.1 Market drivers
  • 10.2 Market challenges
  • 10.3 Impact of drivers and challenges
  • Exhibit 117: Impact of drivers and challenges in 2022 and 2027
  • 10.4 Market trends

11 Vendor Landscape

  • 11.1 Overview
  • 11.2 Vendor landscape
  • Exhibit 118: Overview on Criticality of inputs and Factors of differentiation
  • 11.3 Landscape disruption
  • Exhibit 119: Overview on factors of disruption
  • 11.4 Industry risks
  • Exhibit 120: Impact of key risks on business

12 Vendor Analysis

  • 12.1 Vendors covered
  • Exhibit 121: Vendors covered
  • 12.2 Market positioning of vendors
  • Exhibit 122: Matrix on vendor position and classification
  • 12.3 Alorica Inc.
  • Exhibit 123: Alorica Inc. - Overview
  • Exhibit 124: Alorica Inc. - Product / Service
  • Exhibit 125: Alorica Inc. - Key offerings
  • 12.4 Atento SA
  • Exhibit 126: Atento SA - Overview
  • Exhibit 127: Atento SA - Business segments
  • Exhibit 128: Atento SA - Key offerings
  • Exhibit 129: Atento SA - Segment focus
  • 12.5 Bertelsmann SE and Co. KGaA
  • Exhibit 130: Bertelsmann SE and Co. KGaA - Overview
  • Exhibit 131: Bertelsmann SE and Co. KGaA - Business segments
  • Exhibit 132: Bertelsmann SE and Co. KGaA - Key news
  • Exhibit 133: Bertelsmann SE and Co. KGaA - Key offerings
  • Exhibit 134: Bertelsmann SE and Co. KGaA - Segment focus
  • 12.6 Computer Generated Solutions Inc.
  • Exhibit 135: Computer Generated Solutions Inc. - Overview
  • Exhibit 136: Computer Generated Solutions Inc. - Product / Service
  • Exhibit 137: Computer Generated Solutions Inc. - Key offerings
  • 12.7 Continuum Global Solutions LLC
  • Exhibit 138: Continuum Global Solutions LLC - Overview
  • Exhibit 139: Continuum Global Solutions LLC - Product / Service
  • Exhibit 140: Continuum Global Solutions LLC - Key offerings
  • 12.8 DiRAD Technologies Inc.
  • Exhibit 141: DiRAD Technologies Inc. - Overview
  • Exhibit 142: DiRAD Technologies Inc. - Product / Service
  • Exhibit 143: DiRAD Technologies Inc. - Key offerings
  • 12.9 Epicenter Technologies Pvt. Ltd.
  • Exhibit 144: Epicenter Technologies Pvt. Ltd. - Overview
  • Exhibit 145: Epicenter Technologies Pvt. Ltd. - Product / Service
  • Exhibit 146: Epicenter Technologies Pvt. Ltd. - Key offerings
  • 12.10 Five9 Inc.
  • Exhibit 147: Five9 Inc. - Overview
  • Exhibit 148: Five9 Inc. - Product / Service
  • Exhibit 149: Five9 Inc. - Key offerings
  • 12.11 Helpware Inc.
  • Exhibit 150: Helpware Inc. - Overview
  • Exhibit 151: Helpware Inc. - Product / Service
  • Exhibit 152: Helpware Inc. - Key offerings
  • 12.12 Hinduja Global Solutions Ltd.
  • Exhibit 153: Hinduja Global Solutions Ltd. - Overview
  • Exhibit 154: Hinduja Global Solutions Ltd. - Product / Service
  • Exhibit 155: Hinduja Global Solutions Ltd. - Key offerings
  • 12.13 StarTek Inc.
  • Exhibit 156: StarTek Inc. - Overview
  • Exhibit 157: StarTek Inc. - Business segments
  • Exhibit 158: StarTek Inc. - Key offerings
  • Exhibit 159: StarTek Inc. - Segment focus
  • 12.14 Tata Consultancy Services Ltd.
  • Exhibit 160: Tata Consultancy Services Ltd. - Overview
  • Exhibit 161: Tata Consultancy Services Ltd. - Business segments
  • Exhibit 162: Tata Consultancy Services Ltd. - Key news
  • Exhibit 163: Tata Consultancy Services Ltd. - Key offerings
  • Exhibit 164: Tata Consultancy Services Ltd. - Segment focus
  • 12.15 Teleperformance SE
  • Exhibit 165: Teleperformance SE - Overview
  • Exhibit 166: Teleperformance SE - Product / Service
  • Exhibit 167: Teleperformance SE - Key offerings
  • 12.16 Transcom Holding AB
  • Exhibit 168: Transcom Holding AB - Overview
  • Exhibit 169: Transcom Holding AB - Business segments
  • Exhibit 170: Transcom Holding AB - Key offerings
  • Exhibit 171: Transcom Holding AB - Segment focus
  • 12.17 XACT Acquisition LLC
  • Exhibit 172: XACT Acquisition LLC - Overview
  • Exhibit 173: XACT Acquisition LLC - Product / Service
  • Exhibit 174: XACT Acquisition LLC - Key offerings

13 Appendix

  • 13.1 Scope of the report
  • 13.2 Inclusions and exclusions checklist
  • Exhibit 175: Inclusions checklist
  • Exhibit 176: Exclusions checklist
  • 13.3 Currency conversion rates for US$
  • Exhibit 177: Currency conversion rates for US$
  • 13.4 Research methodology
  • Exhibit 178: Research methodology
  • Exhibit 179: Validation techniques employed for market sizing
  • Exhibit 180: Information sources
  • 13.5 List of abbreviations
  • Exhibit 181: List of abbreviations