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市場調査レポート

音声・会話分析の世界市場:2019年~2023年

Voice and Speech Analytics Market by End-users and Geography - Forecast and Analysis 2019-2023

発行 TechNavio (Infiniti Research Ltd.) 商品コード 913026
出版日 ページ情報 英文 127 Pages
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音声・会話分析の世界市場:2019年~2023年 Voice and Speech Analytics Market by End-users and Geography - Forecast and Analysis 2019-2023
出版日: 2019年09月25日 ページ情報: 英文 127 Pages
概要

世界の音声・会話分析市場は、感情分析の成長、BPOセクターからの需要の増加、金融取引への音声分析の採用などが成長促進要因となり、予測期間中に約18%のCAGRで拡大する見込みです。ただし、音声・会話分析ソリューションの設定に伴う音声・会話分析の精度のコスト、熟練した労働力の不足などの要因が、予測期間中の音声・会話分析業界の成長を妨げる可能性があります。

当レポートでは、世界の音声・会話分析市場について調査分析し、市場規模および成長率、市場動向、市場促進要因・課題、市場機会について検証するほか、主要ベンダーなどについて、体系的な情報を提供しています。

目次

第1章 エグゼクティブサマリー

第2章 調査範囲

  • イントロダクション1
  • イントロダクション2
  • 米ドルの通貨換算レート

第3章 市場状況

  • 市場のエコシステム
  • 市場の特徴
  • 市場セグメンテーション分析

第4章 市場規模

  • 市場の定義
  • 市場規模(2018年)
  • 市場規模および予測(2018年~2023年)

第5章 ファイブフォース分析

  • バイヤーの交渉力
  • サプライヤーの交渉力
  • 新規参入の脅威
  • 代替品の脅威
  • 競争相手の脅威
  • 市況

第6章 市場セグメンテーション:エンドユーザー別

  • 市場セグメンテーション:エンドユーザー別
  • エンドユーザー別比較:市場規模および予測(2018年~2023年)
  • 大企業
  • 中小企業
  • 市場機会:エンドユーザー別

第7章 顧客情勢

第8章 地域別情勢

  • 地域別セグメンテーション
  • 地域別比較:市場規模および予測(2018年~2023年)
  • 北米
  • 欧州
  • アジア太平洋地域
  • 南米
  • 中東・アフリカ地域
  • 主要国
  • 市場機会

第9章 意思決定の枠組み

第10章 成長要因と課題

  • 市場成長要因
  • 市場の課題

第11章 市場動向

  • 音声・会話分析と統合されたAIの使用の増加
  • 音声・会話分析における予測分析の急増
  • 従業員の感情モニタリングに対する需要の増加

第12章 ベンダー情勢

  • 概要
  • 創造的破壊の状況
  • 競争シナリオ

第13章 ベンダー分析

  • 対象ベンダー
  • ベンダー分類
  • ベンダーの市場ポジショニング
  • audEERING GmbH
  • Avaya Holdings Corp.
  • Beyond Verbal
  • Invoca Inc.
  • NICE Ltd.
  • ThoughtSpot Inc.
  • Uniphore Software Systems Pvt. Ltd.
  • Verint Systems Inc.
  • VoiceBase Inc.
  • VoiceSense Ltd.

第14章 付録

  • 調査方法
  • 略語のリスト
  • ベンダーの市場ポジショニングの定義

第15章 TECHNAVIOについて

図表

LIST OF EXHIBITS:

  • Exhibit 01: Vendors: Key product offerings
  • Exhibit 02: Global information technology (IT) spending market
  • Exhibit 03: Segments of global information technology (IT) spending market
  • Exhibit 04: Market characteristics
  • Exhibit 05: Market segments
  • Exhibit 06: Market definition - Inclusions and exclusions checklist
  • Exhibit 07: Market size 2018
  • Exhibit 08: Global market: Size and forecast 2018-2023 ($ millions)
  • Exhibit 09: Global market: Year-over-year growth 2019-2023 (%)
  • Exhibit 10: Five forces analysis 2018
  • Exhibit 11: Five forces analysis 2023
  • Exhibit 12: Bargaining power of buyers
  • Exhibit 13: Bargaining power of suppliers
  • Exhibit 14: Threat of new entrants
  • Exhibit 15: Threat of substitutes
  • Exhibit 16: Threat of rivalry
  • Exhibit 17: Market condition - Five forces 2018
  • Exhibit 18: End-user - Market share 2018-2023 (%)
  • Exhibit 19: Comparison by end-user
  • Exhibit 20: Large enterprise - Market size and forecast 2018-2023 ($ millions)
  • Exhibit 21: Large enterprise - Year-over-year growth 2019-2023 (%)
  • Exhibit 22: Small and medium-sized enterprise - Market size and forecast 2018-2023 ($ millions)
  • Exhibit 23: Small and medium-sized enterprise - Year-over-year growth 2019-2023 (%)
  • Exhibit 24: Market opportunity by end-user
  • Exhibit 25: Customer landscape
  • Exhibit 26: Market share by geography 2018-2023 (%)
  • Exhibit 27: Geographic comparison
  • Exhibit 28: North America - Market size and forecast 2018-2023 ($ millions)
  • Exhibit 29: North America - Year-over-year growth 2019-2023 (%)
  • Exhibit 30: Europe - Market size and forecast 2018-2023 ($ millions)
  • Exhibit 31: Europe - Year-over-year growth 2019-2023 (%)
  • Exhibit 32: APAC - Market size and forecast 2018-2023 ($ millions)
  • Exhibit 33: APAC - Year-over-year growth 2019-2023 (%)
  • Exhibit 34: South America - Market size and forecast 2018-2023 ($ millions)
  • Exhibit 35: South America - Year-over-year growth 2019-2023 (%)
  • Exhibit 36: MEA - Market size and forecast 2018-2023 ($ millions)
  • Exhibit 37: MEA - Year-over-year growth 2019-2023 (%)
  • Exhibit 38: Key leading countries
  • Exhibit 39: Market opportunity
  • Exhibit 40: Impact of drivers and challenges
  • Exhibit 41: Vendor landscape
  • Exhibit 42: Landscape disruption
  • Exhibit 43: Vendors covered
  • Exhibit 44: Vendor classification
  • Exhibit 45: Market positioning of vendors
  • Exhibit 46: audEERING GmbH - Vendor overview
  • Exhibit 47: audEERING GmbH - Product segments
  • Exhibit 48: audEERING GmbH - Organizational developments
  • Exhibit 49: audEERING GmbH - Key offerings
  • Exhibit 50: Avaya Holdings Corp. - Vendor overview
  • Exhibit 51: Avaya Holdings Corp. - Business segments
  • Exhibit 52: Avaya Holdings Corp. - Organizational developments
  • Exhibit 53: Avaya Holdings Corp. - Geographic focus
  • Exhibit 54: Avaya Holdings Corp. - Segment focus
  • Exhibit 55: Avaya Holdings Corp. - Key offerings
  • Exhibit 56: Beyond Verbal - Vendor overview
  • Exhibit 57: Beyond Verbal - Business segments
  • Exhibit 58: Beyond Verbal - Key offerings
  • Exhibit 59: Invoca Inc. - Vendor overview
  • Exhibit 60: Invoca Inc. - Product segments
  • Exhibit 61: Invoca Inc. - Organizational developments
  • Exhibit 62: Invoca Inc. - Key offerings
  • Exhibit 63: NICE Ltd. - Vendor overview
  • Exhibit 64: NICE Ltd. - Product segments
  • Exhibit 65: NICE Ltd. - Organizational developments
  • Exhibit 66: NICE Ltd. - Geographic focus
  • Exhibit 67: NICE Ltd. - Segment focus
  • Exhibit 68: NICE Ltd. - Key offerings
  • Exhibit 69: ThoughtSpot Inc. - Vendor overview
  • Exhibit 70: ThoughtSpot Inc. - Business segments
  • Exhibit 71: ThoughtSpot Inc. - Organizational developments
  • Exhibit 72: ThoughtSpot Inc. - Key offerings
  • Exhibit 73: Uniphore Software Systems Pvt. Ltd. - Vendor overview
  • Exhibit 74: Uniphore Software Systems Pvt. Ltd. - Business segments
  • Exhibit 75: Uniphore Software Systems Pvt. Ltd. - Organizational developments
  • Exhibit 76: Uniphore Software Systems Pvt. Ltd. - Key offerings
  • Exhibit 77: Verint Systems Inc. - Vendor overview
  • Exhibit 78: Verint Systems Inc. - Business segments
  • Exhibit 79: Verint Systems Inc. - Organizational developments
  • Exhibit 80: Verint Systems Inc. - Geographic focus
  • Exhibit 81: Verint Systems Inc. - Segment focus
  • Exhibit 82: Verint Systems Inc. - Key offerings
  • Exhibit 83: VoiceBase Inc. - Vendor overview
  • Exhibit 84: VoiceBase Inc. - Business segments
  • Exhibit 85: VoiceBase Inc. - Organizational developments
  • Exhibit 86: VoiceBase Inc. - Key offerings
  • Exhibit 87: VoiceSense Ltd. - Vendor overview
  • Exhibit 88: VoiceSense Ltd. - Product segments
  • Exhibit 89: VoiceSense Ltd. - Organizational developments
  • Exhibit 90: VoiceSense Ltd. - Key offerings
  • Exhibit 91: Validation techniques employed for market sizing
  • Exhibit 92: Definition of market positioning of vendors
目次
Product Code: IRTNTR32095

About this market

Technavio's voice and speech analytics market analysis considers sales from large enterprise and small and medium-sized enterprise end-users. Our analysis also considers the sales of voice and speech analytics in APAC, Europe, North America, South America, and MEA. In 2018, the large enterprise segment had a significant market share, and this trend is expected to continue over the forecast period. Factors such as the rising demand for quality assurance will play a significant role in the large enterprise segment to maintain its market position. Also, our global voice and speech analytics market report looks at factors such as growth in emotion analytics, demand from growing BPO sector, and adoption of speech analytics for financial trading. However, the accuracy of voice and speech analytics cost involved in setting up voice and speech analytics solution, and lack of skilled workforce may hamper the growth of the voice and speech analytics industry over the forecast period.

Overview

Growth in emotion analytics

There is an increase in the demand for emotion analytics because it helps in the improvement of business productivity and profitability. *Emotion analytics is widely used in customer management to analyze the voice and speech of customers and better understand their behavior to help businesses and enterprises make strategic business decisions.*The increasing demand for emotion analytics*will lead to the expansion of the global voice and speech analytics market at a CAGR of almost 18% during the forecast period.

Growing use of AI integrated with voice and speech analytics

The integration of AI with voice and speech analytics uses machine learning to improve the efficiency of categorization of voice and speech data. The AI-based categorization of voice and speech data can automatically and efficiently analyze words, acoustics, and sentiments as well as derive hidden opinions and emotions. AI integrated with voice and speech analytics helps in optimizing the pattern recognition process to derive critical insights proactively in the customer management domain. This efficacy of AI integrated with voice and speech analytics is expected to have a positive impact on the overall market growth.

For the detailed list of factors that will drive the global voice and speech analytics market during the forecast period 2019-2023, view our report.

Competitive Landscape

With the presence of several major players, the global voice and speech analytics market is moderately fragmented. Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading voice and speech analytics manufacturers, that include audEERING GmbH, Avaya Holdings Corp., Beyond Verbal, Invoca Inc., NICE Ltd., ThoughtSpot Inc., Uniphore Software Systems Pvt. Ltd., Verint Systems Inc., VoiceBase Inc., and VoiceSense Ltd.

Also, the voice and speech analytics market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.

TABLE OF CONTENTS

PART 01: EXECUTIVE SUMMARY

PART 02: SCOPE OF THE REPORT

  • 2.1. Preface
  • 2.2. Preface
  • 2.3. Currency conversion rates for US$

PART 03: MARKET LANDSCAPE

  • Market ecosystem
  • Market characteristics
  • Market segmentation analysis

PART 04: MARKET SIZING

  • Market definition
  • Market sizing 2018
  • Market size and forecast 2018-2023

PART 05: FIVE FORCES ANALYSIS

  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

PART 06: MARKET SEGMENTATION BY END-USER

  • Market segmentation by end-user
  • Comparison by end-user
  • Large enterprise - Market size and forecast 2018-2023
  • Small and medium-sized enterprise - Market size and forecast 2018-2023
  • Market opportunity by end-user

PART 07: CUSTOMER LANDSCAPE

PART 08: GEOGRAPHIC LANDSCAPE

  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2018-2023
  • Europe - Market size and forecast 2018-2023
  • APAC - Market size and forecast 2018-2023
  • South America - Market size and forecast 2018-2023
  • MEA - Market size and forecast 2018-2023

Key leading countries

  • Market opportunity

PART 09: DECISION FRAMEWORK

PART 10: DRIVERS AND CHALLENGES

  • Market drivers
  • Market challenges

PART 11: MARKET TRENDS

  • Growing use of AI integrated with voice and speech analytics
  • Proliferation of predictive analytics in voice and speech analytics
  • Increasing demand for monitoring employee emotions

PART 12: VENDOR LANDSCAPE

  • Overview
  • Landscape disruption
  • Competitive scenario

PART 13: VENDOR ANALYSIS

  • Vendors covered
  • Vendor classification
  • Market positioning of vendors
  • audEERING GmbH
  • Avaya Holdings Corp.
  • Beyond Verbal
  • Invoca Inc.
  • NICE Ltd.
  • ThoughtSpot Inc.
  • Uniphore Software Systems Pvt. Ltd.
  • Verint Systems Inc.
  • VoiceBase Inc.
  • VoiceSense Ltd.

PART 14: APPENDIX

  • Research methodology
  • List of abbreviations
  • Definition of market positioning of vendors

PART 15: EXPLORE TECHNAVIO