市場調査レポート
商品コード
1373510

ナレッジマネジメントソフトウェアの世界市場 2024-2028

Global Knowledge Management Software Market 2024-2028

出版日: | 発行: TechNavio | ページ情報: 英文 168 Pages | 納期: 即納可能 即納可能とは

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価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=147.72円
ナレッジマネジメントソフトウェアの世界市場 2024-2028
出版日: 2023年10月26日
発行: TechNavio
ページ情報: 英文 168 Pages
納期: 即納可能 即納可能とは
  • 全表示
  • 概要
  • 図表
  • 目次
概要

概要

ナレッジマネジメントソフトウェア市場は、2023年から2028年にかけて253億464万米ドル、予測期間中のCAGRは14.41%で成長すると予測されています。

当レポートでは、ナレッジマネジメントソフトウェア市場の全体的な分析、市場規模・予測、動向、成長促進要因、課題、約25のベンダーを網羅したベンダー分析などを掲載しています。

当レポートでは、現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。市場は、スキル開発と雇用、深い知識を引き出すためのソフトウェアデータの活用、個別学習重視の高まりによって牽引されています。

市場範囲
基準年 2023
終了年 2028
予測期間 2024-2028
成長モメンタム 加速
前年比2024年 13.44%
CAGR 14.41%
増分額 253億464万米ドル

当レポートでは、今後数年間のナレッジマネジメントソフトウェア市場成長を牽引する主要因の1つとして、デジタル教育におけるデータ分析の影響力の高まりを挙げています。また、ナレッジマネジメントソフトウェアを使ったAIの活用や、ベンダーが提供するナレッジマネジメントソフトウェアの無料版が市場の大きな需要につながるとしています。

目次

第1章 エグゼクティブサマリー

  • 市場概要

第2章 市場情勢

  • 市場エコシステム

第3章 市場規模

  • 市場の定義
  • 市場セグメント分析
  • 市場規模 2023
  • 市場の見通し 2023-2028

第4章 市場規模実績

  • ナレッジマネジメントソフトウェアの世界市場 2018-2022
  • 展開別セグメント分析 2018-2022
  • エンドユーザー別セグメント分析 2018-2022
  • 地域別セグメント分析 2018-2022
  • 国別セグメント分析 2018-2022

第5章 ファイブフォース分析

  • ファイブフォースの要約
  • 買い手の交渉力
  • 供給企業の交渉力
  • 新規参入業者の脅威
  • 代替品の脅威
  • 競争の脅威
  • 市況

第6章 市場セグメンテーション:展開別

  • 市場セグメント
  • 比較:展開別
  • オンプレミス:市場規模と予測 2023-2028
  • クラウドベース:市場規模と予測 2023-2028
  • 市場機会:展開別

第7章 市場セグメンテーション:エンドユーザー別

  • 市場セグメント
  • 比較:エンドユーザー別
  • 大企業:市場規模と予測 2023-2028
  • 中小企業:市場規模と予測 2023-2028
  • 市場機会:エンドユーザー別

第8章 顧客情勢

  • 顧客情勢の概要

第9章 地域別情勢

  • 地域別セグメンテーション
  • 地域別比較
  • 北米:市場規模と予測 2023-2028
  • アジア太平洋:市場規模と予測 2023-2028
  • 欧州:市場規模と予測 2023-2028
  • 南米:市場規模と予測 2023-2028
  • 中東・アフリカ:市場規模と予測 2023-2028
  • 米国:市場規模と予測 2023-2028
  • ドイツ:市場規模と予測 2023-2028
  • 英国:市場規模と予測 2023-2028
  • 中国:市場規模と予測 2023-2028
  • 日本:市場規模と予測 2023-2028
  • 市場機会:地域別

第10章 促進要因、課題、および動向

  • 市場促進要因
  • 市場の課題
  • 促進要因と課題の影響
  • 市場動向

第11章 ベンダー情勢

  • 概要
  • ベンダー情勢
  • 混乱の状況
  • 業界のリスク

第12章 ベンダー分析

  • 対象ベンダー
  • ベンダーの市場ポジショニング
  • Atlassian Corp. Plc
  • Bitrix Inc.
  • eGain Corp.
  • eXo Platform SAS
  • Freshworks Inc.
  • HCL Technologies Ltd.
  • International Business Machines Corp.
  • Oracle Corp.
  • ProProfs
  • SAP SE
  • SkyPrep Inc.
  • Tata Consultancy Services Ltd.
  • Upland Software Inc.
  • Zendesk Inc.
  • Zoho Corp. Pvt. Ltd.

第13章 付録

図表

Exhibits:

  • Exhibits1: Executive Summary - Chart on Market Overview
  • Exhibits2: Executive Summary - Data Table on Market Overview
  • Exhibits3: Executive Summary - Chart on Global Market Characteristics
  • Exhibits4: Executive Summary - Chart on Market by Geography
  • Exhibits5: Executive Summary - Chart on Market Segmentation by Deployment
  • Exhibits6: Executive Summary - Chart on Market Segmentation by End-user
  • Exhibits7: Executive Summary - Chart on Incremental Growth
  • Exhibits8: Executive Summary - Data Table on Incremental Growth
  • Exhibits9: Executive Summary - Chart on Vendor Market Positioning
  • Exhibits10: Parent market
  • Exhibits11: Market Characteristics
  • Exhibits12: Offerings of vendors included in the market definition
  • Exhibits13: Market segments
  • Exhibits14: Chart on Global - Market size and forecast 2023-2028 ($ million)
  • Exhibits15: Data Table on Global - Market size and forecast 2023-2028 ($ million)
  • Exhibits16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Exhibits17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
  • Exhibits18: Historic Market Size - Data Table on global knowledge management software market 2018 - 2022 ($ million)
  • Exhibits19: Historic Market Size - Deployment Segment 2018 - 2022 ($ million)
  • Exhibits20: Historic Market Size - End-user Segment 2018 - 2022 ($ million)
  • Exhibits21: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
  • Exhibits22: Historic Market Size - Country Segment 2018 - 2022 ($ million)
  • Exhibits23: Five forces analysis - Comparison between 2023 and 2028
  • Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
  • Exhibits25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
  • Exhibits26: Threat of new entrants - Impact of key factors in 2023 and 2028
  • Exhibits27: Threat of substitutes - Impact of key factors in 2023 and 2028
  • Exhibits28: Threat of rivalry - Impact of key factors in 2023 and 2028
  • Exhibits29: Chart on Market condition - Five forces 2023 and 2028
  • Exhibits30: Chart on Deployment - Market share 2023-2028 (%)
  • Exhibits31: Data Table on Deployment - Market share 2023-2028 (%)
  • Exhibits32: Chart on Comparison by Deployment
  • Exhibits33: Data Table on Comparison by Deployment
  • Exhibits34: Chart on On-premises - Market size and forecast 2023-2028 ($ million)
  • Exhibits35: Data Table on On-premises - Market size and forecast 2023-2028 ($ million)
  • Exhibits36: Chart on On-premises - Year-over-year growth 2023-2028 (%)
  • Exhibits37: Data Table on On-premises - Year-over-year growth 2023-2028 (%)
  • Exhibits38: Chart on Cloud-based - Market size and forecast 2023-2028 ($ million)
  • Exhibits39: Data Table on Cloud-based - Market size and forecast 2023-2028 ($ million)
  • Exhibits40: Chart on Cloud-based - Year-over-year growth 2023-2028 (%)
  • Exhibits41: Data Table on Cloud-based - Year-over-year growth 2023-2028 (%)
  • Exhibits42: Market opportunity by Deployment ($ million)
  • Exhibits43: Data Table on Market opportunity by Deployment ($ million)
  • Exhibits44: Chart on End-user - Market share 2023-2028 (%)
  • Exhibits45: Data Table on End-user - Market share 2023-2028 (%)
  • Exhibits46: Chart on Comparison by End-user
  • Exhibits47: Data Table on Comparison by End-user
  • Exhibits48: Chart on Large enterprises - Market size and forecast 2023-2028 ($ million)
  • Exhibits49: Data Table on Large enterprises - Market size and forecast 2023-2028 ($ million)
  • Exhibits50: Chart on Large enterprises - Year-over-year growth 2023-2028 (%)
  • Exhibits51: Data Table on Large enterprises - Year-over-year growth 2023-2028 (%)
  • Exhibits52: Chart on SMEs - Market size and forecast 2023-2028 ($ million)
  • Exhibits53: Data Table on SMEs - Market size and forecast 2023-2028 ($ million)
  • Exhibits54: Chart on SMEs - Year-over-year growth 2023-2028 (%)
  • Exhibits55: Data Table on SMEs - Year-over-year growth 2023-2028 (%)
  • Exhibits56: Market opportunity by End-user ($ million)
  • Exhibits57: Data Table on Market opportunity by End-user ($ million)
  • Exhibits58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Exhibits59: Chart on Market share by geography 2023-2028 (%)
  • Exhibits60: Data Table on Market share by geography 2023-2028 (%)
  • Exhibits61: Chart on Geographic comparison
  • Exhibits62: Data Table on Geographic comparison
  • Exhibits63: Chart on North America - Market size and forecast 2023-2028 ($ million)
  • Exhibits64: Data Table on North America - Market size and forecast 2023-2028 ($ million)
  • Exhibits65: Chart on North America - Year-over-year growth 2023-2028 (%)
  • Exhibits66: Data Table on North America - Year-over-year growth 2023-2028 (%)
  • Exhibits67: Chart on APAC - Market size and forecast 2023-2028 ($ million)
  • Exhibits68: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
  • Exhibits69: Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Exhibits70: Data Table on APAC - Year-over-year growth 2023-2028 (%)
  • Exhibits71: Chart on Europe - Market size and forecast 2023-2028 ($ million)
  • Exhibits72: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
  • Exhibits73: Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Exhibits74: Data Table on Europe - Year-over-year growth 2023-2028 (%)
  • Exhibits75: Chart on South America - Market size and forecast 2023-2028 ($ million)
  • Exhibits76: Data Table on South America - Market size and forecast 2023-2028 ($ million)
  • Exhibits77: Chart on South America - Year-over-year growth 2023-2028 (%)
  • Exhibits78: Data Table on South America - Year-over-year growth 2023-2028 (%)
  • Exhibits79: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Exhibits80: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Exhibits81: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Exhibits82: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Exhibits83: Chart on US - Market size and forecast 2023-2028 ($ million)
  • Exhibits84: Data Table on US - Market size and forecast 2023-2028 ($ million)
  • Exhibits85: Chart on US - Year-over-year growth 2023-2028 (%)
  • Exhibits86: Data Table on US - Year-over-year growth 2023-2028 (%)
  • Exhibits87: Chart on Germany - Market size and forecast 2023-2028 ($ million)
  • Exhibits88: Data Table on Germany - Market size and forecast 2023-2028 ($ million)
  • Exhibits89: Chart on Germany - Year-over-year growth 2023-2028 (%)
  • Exhibits90: Data Table on Germany - Year-over-year growth 2023-2028 (%)
  • Exhibits91: Chart on UK - Market size and forecast 2023-2028 ($ million)
  • Exhibits92: Data Table on UK - Market size and forecast 2023-2028 ($ million)
  • Exhibits93: Chart on UK - Year-over-year growth 2023-2028 (%)
  • Exhibits94: Data Table on UK - Year-over-year growth 2023-2028 (%)
  • Exhibits95: Chart on China - Market size and forecast 2023-2028 ($ million)
  • Exhibits96: Data Table on China - Market size and forecast 2023-2028 ($ million)
  • Exhibits97: Chart on China - Year-over-year growth 2023-2028 (%)
  • Exhibits98: Data Table on China - Year-over-year growth 2023-2028 (%)
  • Exhibits99: Chart on Japan - Market size and forecast 2023-2028 ($ million)
  • Exhibits100: Data Table on Japan - Market size and forecast 2023-2028 ($ million)
  • Exhibits101: Chart on Japan - Year-over-year growth 2023-2028 (%)
  • Exhibits102: Data Table on Japan - Year-over-year growth 2023-2028 (%)
  • Exhibits103: Market opportunity by geography ($ million)
  • Exhibits104: Data Tables on Market opportunity by geography ($ million)
  • Exhibits105: Impact of drivers and challenges in 2023 and 2028
  • Exhibits106: Overview on Criticality of inputs and Factors of differentiation
  • Exhibits107: Overview on factors of disruption
  • Exhibits108: Impact of key risks on business
  • Exhibits109: Vendors covered
  • Exhibits110: Matrix on vendor position and classification
  • Exhibits111: Atlassian Corp. Plc - Overview
  • Exhibits112: Atlassian Corp. Plc - Product / Service
  • Exhibits113: Atlassian Corp. Plc - Key offerings
  • Exhibits114: Bitrix Inc. - Overview
  • Exhibits115: Bitrix Inc. - Key offerings
  • Exhibits116: eGain Corp. - Overview
  • Exhibits117: eGain Corp. - Product / Service
  • Exhibits118: eGain Corp. - Key offerings
  • Exhibits119: eXo Platform SAS - Overview
  • Exhibits120: eXo Platform SAS - Product / Service
  • Exhibits121: eXo Platform SAS - Key offerings
  • Exhibits122: Freshworks Inc. - Overview
  • Exhibits123: Freshworks Inc. - Product / Service
  • Exhibits124: Freshworks Inc. - Key offerings
  • Exhibits125: HCL Technologies Ltd. - Overview
  • Exhibits126: HCL Technologies Ltd. - Business segments
  • Exhibits127: HCL Technologies Ltd. - Key news
  • Exhibits128: HCL Technologies Ltd. - Key offerings
  • Exhibits129: HCL Technologies Ltd. - Segment focus
  • Exhibits130: International Business Machines Corp. - Overview
  • Exhibits131: International Business Machines Corp. - Business segments
  • Exhibits132: International Business Machines Corp. - Key news
  • Exhibits133: International Business Machines Corp. - Key offerings
  • Exhibits134: International Business Machines Corp. - Segment focus
  • Exhibits135: Oracle Corp. - Overview
  • Exhibits136: Oracle Corp. - Business segments
  • Exhibits137: Oracle Corp. - Key news
  • Exhibits138: Oracle Corp. - Key offerings
  • Exhibits139: Oracle Corp. - Segment focus
  • Exhibits140: ProProfs - Overview
  • Exhibits141: ProProfs - Product / Service
  • Exhibits142: ProProfs - Key offerings
  • Exhibits143: SAP SE - Overview
  • Exhibits144: SAP SE - Business segments
  • Exhibits145: SAP SE - Key news
  • Exhibits146: SAP SE - Key offerings
  • Exhibits147: SAP SE - Segment focus
  • Exhibits148: SkyPrep Inc. - Overview
  • Exhibits149: SkyPrep Inc. - Key offerings
  • Exhibits150: Tata Consultancy Services Ltd. - Overview
  • Exhibits151: Tata Consultancy Services Ltd. - Business segments
  • Exhibits152: Tata Consultancy Services Ltd. - Key news
  • Exhibits153: Tata Consultancy Services Ltd. - Key offerings
  • Exhibits154: Tata Consultancy Services Ltd. - Segment focus
  • Exhibits155: Upland Software Inc. - Overview
  • Exhibits156: Upland Software Inc. - Product / Service
  • Exhibits157: Upland Software Inc. - Key news
  • Exhibits158: Upland Software Inc. - Key offerings
  • Exhibits159: Zendesk Inc. - Overview
  • Exhibits160: Zendesk Inc. - Product / Service
  • Exhibits161: Zendesk Inc. - Key offerings
  • Exhibits162: Zoho Corp. Pvt. Ltd. - Overview
  • Exhibits163: Zoho Corp. Pvt. Ltd. - Product / Service
  • Exhibits164: Zoho Corp. Pvt. Ltd. - Key offerings
  • Exhibits165: Inclusions checklist
  • Exhibits166: Exclusions checklist
  • Exhibits167: Currency conversion rates for US$
  • Exhibits168: Research methodology
  • Exhibits169: Validation techniques employed for market sizing
  • Exhibits170: Information sources
  • Exhibits171: List of abbreviations
目次
Product Code: IRTNTR70762

Abstract

The knowledge management software market is forecasted to grow by USD 25304.64 mn during 2023-2028, accelerating at a CAGR of 14.41% during the forecast period. The report on the knowledge management software market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by skill development and employment, leveraging software data to derive deep knowledge, and growing emphasis on personalized learning.

Market Scope
Base Year2023
End Year2028
Series Year2024-2028
Growth MomentumAccelerate
YOY 202413.44%
CAGR14.41%
Incremental Value$25304.64mn

Technavio's knowledge management software market is segmented as below:

By Deployment

  • On-premises
  • Cloud-based

By End-user

  • Large enterprises
  • SMEs

By Geography

  • North America
  • APAC
  • Europe
  • South America
  • Middle East and Africa

This study identifies the rising influence of data analytics in digital education as one of the prime reasons driving the knowledge management software market growth during the next few years. Also, use of ai with knowledge management software and free versions of knowledge management software offered by vendors will lead to sizable demand in the market.

The report on the knowledge management software market covers the following areas:

  • Knowledge management software market sizing
  • Knowledge management software market forecast
  • Knowledge management software market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading knowledge management software market vendors that include Atlassian Corp. Plc, Bloomfire Inc., BMC Software Inc., eGain Corp., eXo Platform SAS, Freshworks Inc., HCL Technologies Ltd., Igloo Inc., International Business Machines Corp., MangoApps Inc., Oracle Corp., ProProfs, SAP SE, SkyPrep Inc., Tata Consultancy Services Ltd., Upland Software Inc., Zendesk Inc., Zoho Corp. Pvt. Ltd., Bitrix Inc., and Notion Labs Inc.. Also, the knowledge management software market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

  • 1.1 Market overview
  • Exhibit 01: Executive Summary - Chart on Market Overview
  • Exhibit 02: Executive Summary - Data Table on Market Overview
  • Exhibit 03: Executive Summary - Chart on Global Market Characteristics
  • Exhibit 04: Executive Summary - Chart on Market by Geography
  • Exhibit 05: Executive Summary - Chart on Market Segmentation by Deployment
  • Exhibit 06: Executive Summary - Chart on Market Segmentation by End-user
  • Exhibit 07: Executive Summary - Chart on Incremental Growth
  • Exhibit 08: Executive Summary - Data Table on Incremental Growth
  • Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
  • Exhibit 10: Parent market
  • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
  • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
  • Exhibit 13: Market segments
  • 3.3 Market size 2023
  • 3.4 Market outlook: Forecast for 2023-2028
  • Exhibit 14: Chart on Global - Market size and forecast 2023-2028 ($ million)
  • Exhibit 15: Data Table on Global - Market size and forecast 2023-2028 ($ million)
  • Exhibit 16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Exhibit 17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

  • 4.1 Global knowledge management software market 2018 - 2022
  • Exhibit 18: Historic Market Size - Data Table on global knowledge management software market 2018 - 2022 ($ million)
  • 4.2 Deployment Segment Analysis 2018 - 2022
  • Exhibit 19: Historic Market Size - Deployment Segment 2018 - 2022 ($ million)
  • 4.3 End-user Segment Analysis 2018 - 2022
  • Exhibit 20: Historic Market Size - End-user Segment 2018 - 2022 ($ million)
  • 4.4 Geography Segment Analysis 2018 - 2022
  • Exhibit 21: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
  • 4.5 Country Segment Analysis 2018 - 2022
  • Exhibit 22: Historic Market Size - Country Segment 2018 - 2022 ($ million)

5 Five Forces Analysis

  • 5.1 Five forces summary
  • Exhibit 23: Five forces analysis - Comparison between 2023 and 2028
  • 5.2 Bargaining power of buyers
  • Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
  • 5.3 Bargaining power of suppliers
  • Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
  • 5.4 Threat of new entrants
  • Exhibit 26: Threat of new entrants - Impact of key factors in 2023 and 2028
  • 5.5 Threat of substitutes
  • Exhibit 27: Threat of substitutes - Impact of key factors in 2023 and 2028
  • 5.6 Threat of rivalry
  • Exhibit 28: Threat of rivalry - Impact of key factors in 2023 and 2028
  • 5.7 Market condition
  • Exhibit 29: Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Deployment

  • 6.1 Market segments
  • Exhibit 30: Chart on Deployment - Market share 2023-2028 (%)
  • Exhibit 31: Data Table on Deployment - Market share 2023-2028 (%)
  • 6.2 Comparison by Deployment
  • Exhibit 32: Chart on Comparison by Deployment
  • Exhibit 33: Data Table on Comparison by Deployment
  • 6.3 On-premises - Market size and forecast 2023-2028
  • Exhibit 34: Chart on On-premises - Market size and forecast 2023-2028 ($ million)
  • Exhibit 35: Data Table on On-premises - Market size and forecast 2023-2028 ($ million)
  • Exhibit 36: Chart on On-premises - Year-over-year growth 2023-2028 (%)
  • Exhibit 37: Data Table on On-premises - Year-over-year growth 2023-2028 (%)
  • 6.4 Cloud-based - Market size and forecast 2023-2028
  • Exhibit 38: Chart on Cloud-based - Market size and forecast 2023-2028 ($ million)
  • Exhibit 39: Data Table on Cloud-based - Market size and forecast 2023-2028 ($ million)
  • Exhibit 40: Chart on Cloud-based - Year-over-year growth 2023-2028 (%)
  • Exhibit 41: Data Table on Cloud-based - Year-over-year growth 2023-2028 (%)
  • 6.5 Market opportunity by Deployment
  • Exhibit 42: Market opportunity by Deployment ($ million)
  • Exhibit 43: Data Table on Market opportunity by Deployment ($ million)

7 Market Segmentation by End-user

  • 7.1 Market segments
  • Exhibit 44: Chart on End-user - Market share 2023-2028 (%)
  • Exhibit 45: Data Table on End-user - Market share 2023-2028 (%)
  • 7.2 Comparison by End-user
  • Exhibit 46: Chart on Comparison by End-user
  • Exhibit 47: Data Table on Comparison by End-user
  • 7.3 Large enterprises - Market size and forecast 2023-2028
  • Exhibit 48: Chart on Large enterprises - Market size and forecast 2023-2028 ($ million)
  • Exhibit 49: Data Table on Large enterprises - Market size and forecast 2023-2028 ($ million)
  • Exhibit 50: Chart on Large enterprises - Year-over-year growth 2023-2028 (%)
  • Exhibit 51: Data Table on Large enterprises - Year-over-year growth 2023-2028 (%)
  • 7.4 SMEs - Market size and forecast 2023-2028
  • Exhibit 52: Chart on SMEs - Market size and forecast 2023-2028 ($ million)
  • Exhibit 53: Data Table on SMEs - Market size and forecast 2023-2028 ($ million)
  • Exhibit 54: Chart on SMEs - Year-over-year growth 2023-2028 (%)
  • Exhibit 55: Data Table on SMEs - Year-over-year growth 2023-2028 (%)
  • 7.5 Market opportunity by End-user
  • Exhibit 56: Market opportunity by End-user ($ million)
  • Exhibit 57: Data Table on Market opportunity by End-user ($ million)

8 Customer Landscape

  • 8.1 Customer landscape overview
  • Exhibit 58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

  • 9.1 Geographic segmentation
  • Exhibit 59: Chart on Market share by geography 2023-2028 (%)
  • Exhibit 60: Data Table on Market share by geography 2023-2028 (%)
  • 9.2 Geographic comparison
  • Exhibit 61: Chart on Geographic comparison
  • Exhibit 62: Data Table on Geographic comparison
  • 9.3 North America - Market size and forecast 2023-2028
  • Exhibit 63: Chart on North America - Market size and forecast 2023-2028 ($ million)
  • Exhibit 64: Data Table on North America - Market size and forecast 2023-2028 ($ million)
  • Exhibit 65: Chart on North America - Year-over-year growth 2023-2028 (%)
  • Exhibit 66: Data Table on North America - Year-over-year growth 2023-2028 (%)
  • 9.4 APAC - Market size and forecast 2023-2028
  • Exhibit 67: Chart on APAC - Market size and forecast 2023-2028 ($ million)
  • Exhibit 68: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
  • Exhibit 69: Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Exhibit 70: Data Table on APAC - Year-over-year growth 2023-2028 (%)
  • 9.5 Europe - Market size and forecast 2023-2028
  • Exhibit 71: Chart on Europe - Market size and forecast 2023-2028 ($ million)
  • Exhibit 72: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
  • Exhibit 73: Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Exhibit 74: Data Table on Europe - Year-over-year growth 2023-2028 (%)
  • 9.6 South America - Market size and forecast 2023-2028
  • Exhibit 75: Chart on South America - Market size and forecast 2023-2028 ($ million)
  • Exhibit 76: Data Table on South America - Market size and forecast 2023-2028 ($ million)
  • Exhibit 77: Chart on South America - Year-over-year growth 2023-2028 (%)
  • Exhibit 78: Data Table on South America - Year-over-year growth 2023-2028 (%)
  • 9.7 Middle East and Africa - Market size and forecast 2023-2028
  • Exhibit 79: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Exhibit 80: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Exhibit 81: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Exhibit 82: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • 9.8 US - Market size and forecast 2023-2028
  • Exhibit 83: Chart on US - Market size and forecast 2023-2028 ($ million)
  • Exhibit 84: Data Table on US - Market size and forecast 2023-2028 ($ million)
  • Exhibit 85: Chart on US - Year-over-year growth 2023-2028 (%)
  • Exhibit 86: Data Table on US - Year-over-year growth 2023-2028 (%)
  • 9.9 Germany - Market size and forecast 2023-2028
  • Exhibit 87: Chart on Germany - Market size and forecast 2023-2028 ($ million)
  • Exhibit 88: Data Table on Germany - Market size and forecast 2023-2028 ($ million)
  • Exhibit 89: Chart on Germany - Year-over-year growth 2023-2028 (%)
  • Exhibit 90: Data Table on Germany - Year-over-year growth 2023-2028 (%)
  • 9.10 UK - Market size and forecast 2023-2028
  • Exhibit 91: Chart on UK - Market size and forecast 2023-2028 ($ million)
  • Exhibit 92: Data Table on UK - Market size and forecast 2023-2028 ($ million)
  • Exhibit 93: Chart on UK - Year-over-year growth 2023-2028 (%)
  • Exhibit 94: Data Table on UK - Year-over-year growth 2023-2028 (%)
  • 9.11 China - Market size and forecast 2023-2028
  • Exhibit 95: Chart on China - Market size and forecast 2023-2028 ($ million)
  • Exhibit 96: Data Table on China - Market size and forecast 2023-2028 ($ million)
  • Exhibit 97: Chart on China - Year-over-year growth 2023-2028 (%)
  • Exhibit 98: Data Table on China - Year-over-year growth 2023-2028 (%)
  • 9.12 Japan - Market size and forecast 2023-2028
  • Exhibit 99: Chart on Japan - Market size and forecast 2023-2028 ($ million)
  • Exhibit 100: Data Table on Japan - Market size and forecast 2023-2028 ($ million)
  • Exhibit 101: Chart on Japan - Year-over-year growth 2023-2028 (%)
  • Exhibit 102: Data Table on Japan - Year-over-year growth 2023-2028 (%)
  • 9.13 Market opportunity by geography
  • Exhibit 103: Market opportunity by geography ($ million)
  • Exhibit 104: Data Tables on Market opportunity by geography ($ million)

10 Drivers, Challenges, and Trends

  • 10.1 Market drivers
  • 10.2 Market challenges
  • 10.3 Impact of drivers and challenges
  • Exhibit 105: Impact of drivers and challenges in 2023 and 2028
  • 10.4 Market trends

11 Vendor Landscape

  • 11.1 Overview
  • 11.2 Vendor landscape
  • Exhibit 106: Overview on Criticality of inputs and Factors of differentiation
  • 11.3 Landscape disruption
  • Exhibit 107: Overview on factors of disruption
  • 11.4 Industry risks
  • Exhibit 108: Impact of key risks on business

12 Vendor Analysis

  • 12.1 Vendors covered
  • Exhibit 109: Vendors covered
  • 12.2 Market positioning of vendors
  • Exhibit 110: Matrix on vendor position and classification
  • 12.3 Atlassian Corp. Plc
  • Exhibit 111: Atlassian Corp. Plc - Overview
  • Exhibit 112: Atlassian Corp. Plc - Product / Service
  • Exhibit 113: Atlassian Corp. Plc - Key offerings
  • 12.4 Bitrix Inc.
  • Exhibit 114: Bitrix Inc. - Overview
  • Exhibit 115: Bitrix Inc. - Key offerings
  • 12.5 eGain Corp.
  • Exhibit 116: eGain Corp. - Overview
  • Exhibit 117: eGain Corp. - Product / Service
  • Exhibit 118: eGain Corp. - Key offerings
  • 12.6 eXo Platform SAS
  • Exhibit 119: eXo Platform SAS - Overview
  • Exhibit 120: eXo Platform SAS - Product / Service
  • Exhibit 121: eXo Platform SAS - Key offerings
  • 12.7 Freshworks Inc.
  • Exhibit 122: Freshworks Inc. - Overview
  • Exhibit 123: Freshworks Inc. - Product / Service
  • Exhibit 124: Freshworks Inc. - Key offerings
  • 12.8 HCL Technologies Ltd.
  • Exhibit 125: HCL Technologies Ltd. - Overview
  • Exhibit 126: HCL Technologies Ltd. - Business segments
  • Exhibit 127: HCL Technologies Ltd. - Key news
  • Exhibit 128: HCL Technologies Ltd. - Key offerings
  • Exhibit 129: HCL Technologies Ltd. - Segment focus
  • 12.9 International Business Machines Corp.
  • Exhibit 130: International Business Machines Corp. - Overview
  • Exhibit 131: International Business Machines Corp. - Business segments
  • Exhibit 132: International Business Machines Corp. - Key news
  • Exhibit 133: International Business Machines Corp. - Key offerings
  • Exhibit 134: International Business Machines Corp. - Segment focus
  • 12.10 Oracle Corp.
  • Exhibit 135: Oracle Corp. - Overview
  • Exhibit 136: Oracle Corp. - Business segments
  • Exhibit 137: Oracle Corp. - Key news
  • Exhibit 138: Oracle Corp. - Key offerings
  • Exhibit 139: Oracle Corp. - Segment focus
  • 12.11 ProProfs
  • Exhibit 140: ProProfs - Overview
  • Exhibit 141: ProProfs - Product / Service
  • Exhibit 142: ProProfs - Key offerings
  • 12.12 SAP SE
  • Exhibit 143: SAP SE - Overview
  • Exhibit 144: SAP SE - Business segments
  • Exhibit 145: SAP SE - Key news
  • Exhibit 146: SAP SE - Key offerings
  • Exhibit 147: SAP SE - Segment focus
  • 12.13 SkyPrep Inc.
  • Exhibit 148: SkyPrep Inc. - Overview
  • Exhibit 149: SkyPrep Inc. - Key offerings
  • 12.14 Tata Consultancy Services Ltd.
  • Exhibit 150: Tata Consultancy Services Ltd. - Overview
  • Exhibit 151: Tata Consultancy Services Ltd. - Business segments
  • Exhibit 152: Tata Consultancy Services Ltd. - Key news
  • Exhibit 153: Tata Consultancy Services Ltd. - Key offerings
  • Exhibit 154: Tata Consultancy Services Ltd. - Segment focus
  • 12.15 Upland Software Inc.
  • Exhibit 155: Upland Software Inc. - Overview
  • Exhibit 156: Upland Software Inc. - Product / Service
  • Exhibit 157: Upland Software Inc. - Key news
  • Exhibit 158: Upland Software Inc. - Key offerings
  • 12.16 Zendesk Inc.
  • Exhibit 159: Zendesk Inc. - Overview
  • Exhibit 160: Zendesk Inc. - Product / Service
  • Exhibit 161: Zendesk Inc. - Key offerings
  • 12.17 Zoho Corp. Pvt. Ltd.
  • Exhibit 162: Zoho Corp. Pvt. Ltd. - Overview
  • Exhibit 163: Zoho Corp. Pvt. Ltd. - Product / Service
  • Exhibit 164: Zoho Corp. Pvt. Ltd. - Key offerings

13 Appendix

  • 13.1 Scope of the report
  • 13.2 Inclusions and exclusions checklist
  • Exhibit 165: Inclusions checklist
  • Exhibit 166: Exclusions checklist
  • 13.3 Currency conversion rates for US$
  • Exhibit 167: Currency conversion rates for US$
  • 13.4 Research methodology
  • Exhibit 168: Research methodology
  • Exhibit 169: Validation techniques employed for market sizing
  • Exhibit 170: Information sources
  • 13.5 List of abbreviations
  • Exhibit 171: List of abbreviations