表紙:チャットボットの世界市場(2021年~2025年)
市場調査レポート
商品コード
1021582

チャットボットの世界市場(2021年~2025年)

Global Chatbot Market 2021-2025

出版日: | 発行: TechNavio (Infiniti Research Ltd.) | ページ情報: 英文 120 Pages | 納期: 即納可能 即納可能とは

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価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=114.10円
チャットボットの世界市場(2021年~2025年)
出版日: 2021年07月02日
発行: TechNavio (Infiniti Research Ltd.)
ページ情報: 英文 120 Pages
納期: 即納可能 即納可能とは
  • 全表示
  • 概要
  • 目次
概要

チャットボットの市場規模は、2021年から2025年の予測期間中に29%以上のCAGRで推移し、17億3,000万米ドルの成長が見込まれています。

当レポートでは、チャットボット市場について、全体的な分析、市場規模と予測、トレンド、成長要因、課題のほか、約25社のベンダーを網羅したベンダー分析を行っています。

同市場は、ウェブセルフサービスの需要の増加と、他のカスタマーサポートに対するチャットボットの優位性によって促進されています。また、ウェブセルフサービスの需要の高まりは、市場の成長を後押しすると予想されます。

当レポートでは、チャットボット市場を調査しており、市場の概要、市場規模、市場の見通し、顧客情勢、エンドユーザー別・地域別の分析、さらにベンダー情勢とベンダー分析などを提供しています。

目次

エグゼクティブサマリー

市場情勢

  • 市場のエコシステム
  • バリューチェーン分析

市場規模

  • 市場の定義
  • 市場セグメント分析
  • 市場規模:2020年
  • 市場の見通し:2020年から2025年の予測

ファイブフォース分析

  • 買い手の交渉力
  • 供給企業の交渉力
  • 新規参入業者の脅威
  • 代替品の脅威
  • 競争の脅威
  • 市況

エンドユーザー別市場セグメンテーション

  • 市場セグメンテーション
  • エンドユーザー別比較
  • 小売:市場規模と予測(2020年~2025年)
  • BFSI:市場規模と予測(2020年~2025年)
  • 政府:市場規模と予測(2020年~2025年)
  • 旅行とホスピタリティ:市場規模と予測(2020年~2025年)
  • その他:市場規模と予測(2020年~2025年)
  • エンドユーザー別市場機会

地域別情勢

  • 地域別セグメンテーション
  • 地域別比較
  • 北米:市場規模と予測(2020年~2025年)
  • アジア太平洋:市場規模と予測(2020年~2025年)
  • 欧州:市場規模と予測(2020年~2025年)
  • 南米:市場規模と予測(2020年~2025年)
  • 中東・アフリカ:市場規模と予測(2020年~2025年)
  • 主要国
  • 地域別情勢市場機会
  • 市場成長促進要因
  • 市場の課題
  • 市場動向

ベンダー情勢

  • 概要
  • ベンダー情勢
  • 創造的破壊の状況

ベンダー分析

  • 対象ベンダー
  • ベンダーの市場ポジショニング
  • Alphabet Inc.
  • Amazon.com Inc.
  • Anboto Europe SL Co.
  • Apple Inc.
  • Creative Virtual Ltd.
  • eGain Corp.
  • Inbenta Technologies Inc.
  • International Business Machines Corp.
  • Microsoft Corp.
  • Nuance Communications Inc.

付録

目次
Product Code: IRTNTR41045

Technavio has been monitoring the chatbot market and it is poised to grow by $ 1.73 bn during 2021-2025, progressing at a CAGR of over 29% during the forecast period. Our report on chatbot market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increased demand for web self-service and advantages of chatbots over other customer support options. In addition, Increased demand for web self-service is anticipated to boost the growth of the market as well.

The chatbot market analysis include end-user segment and geographic landscape.

Technavio's chatbot market is segmented as below:

By End-user

  • Retail
  • BFSI
  • Government
  • Travel and hospitality
  • Others

By Geographical Landscape

  • North America
  • APAC
  • Europe
  • South America
  • MEA

This study identifies the focus on improving CRM as one of the prime reasons driving the chatbot market growth during the next few years.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on chatbot market covers the following areas:

  • Chatbot market sizing
  • Chatbot market forecast
  • Chatbot market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading chatbot market vendors that include Alphabet Inc., Amazon.com Inc., Anboto Europe SL Co., Apple Inc., Creative Virtual Ltd., eGain Corp., Inbenta Technologies Inc., International Business Machines Corp., Microsoft Corp., and Nuance Communications Inc. Also, the chatbot market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

  • Executive Summary
    • Market overview
  • Market Landscape
    • Market ecosystem
    • Value chain analysis
  • Market Sizing
    • Market definition
    • Market segment analysis
    • Market size 2020
    • Market outlook: Forecast for 2020 - 2025
  • Five Forces Analysis
    • Bargaining power of buyers
    • Bargaining power of suppliers
    • Threat of new entrants
    • Threat of substitutes
    • Threat of rivalry
    • Market condition
  • Market Segmentation by End-user
    • Market segments
    • Comparison by End-user
    • Retail - Market size and forecast 2020-2025
    • BFSI - Market size and forecast 2020-2025
    • Government - Market size and forecast 2020-2025
    • Travel and hospitality - Market size and forecast 2020-2025
    • Others - Market size and forecast 2020-2025
    • Market opportunity by End-user
  • Geographic Landscape
    • Geographic segmentation
    • Geographic comparison
    • North America - Market size and forecast 2020-2025
    • APAC - Market size and forecast 2020-2025
    • Europe - Market size and forecast 2020-2025
    • South America - Market size and forecast 2020-2025
    • MEA - Market size and forecast 2020-2025
    • Key leading countries
    • Market opportunity By Geographical Landscape
    • Market drivers
    • Market challenges
    • Market trends
  • Vendor Landscape
    • Overview
    • Vendor landscape
    • Landscape disruption
  • Vendor Analysis
    • Vendors covered
    • Market positioning of vendors
    • Alphabet Inc.
    • Amazon.com Inc.
    • Anboto Europe SL Co.
    • Apple Inc.
    • Creative Virtual Ltd.
    • eGain Corp.
    • Inbenta Technologies Inc.
    • International Business Machines Corp.
    • Microsoft Corp.
    • Nuance Communications Inc.
  • Appendix
    • Scope of the report
    • Currency conversion rates for US$
    • Research methodology
    • List of abbreviations

Exhibits

  • 1: Key Finding 1
  • 2: Key Finding 2
  • 3: Key Finding 3
  • 4: Key Finding 5
  • 5: Key Finding 6
  • 6: Key Finding 7
  • 7: Key Finding 8
  • 8: Parent market
  • 9: Market characteristics
  • 10: Offerings of vendors included in the market definition
  • 11: Market segments
  • 12: Global - Market size and forecast 2020 - 2025 ($ million)
  • 13: Global market: Year-over-year growth 2020 - 2025 (%)
  • 14: Five forces analysis 2020 & 2025
  • 15: Bargaining power of buyers
  • 16: Bargaining power of suppliers
  • 17: Threat of new entrants
  • 18: Threat of substitutes
  • 19: Threat of rivalry
  • 20: Market condition - Five forces 2020
  • 21: End-user - Market share 2020-2025 (%)
  • 22: Comparison by End-user
  • 23: Retail - Market size and forecast 2020-2025 ($ million)
  • 24: Retail - Year-over-year growth 2020-2025 (%)
  • 25: BFSI - Market size and forecast 2020-2025 ($ million)
  • 26: BFSI - Year-over-year growth 2020-2025 (%)
  • 27: Government - Market size and forecast 2020-2025 ($ million)
  • 28: Government - Year-over-year growth 2020-2025 (%)
  • 29: Travel and hospitality - Market size and forecast 2020-2025 ($ million)
  • 30: Travel and hospitality - Year-over-year growth 2020-2025 (%)
  • 31: Others - Market size and forecast 2020-2025 ($ million)
  • 32: Others - Year-over-year growth 2020-2025 (%)
  • 33: Market opportunity by End-user
  • 34: Customer landscape
  • 35: Market share By Geographical Landscape 2020-2025 (%)
  • 36: Geographic comparison
  • 37: North America - Market size and forecast 2020-2025 ($ million)
  • 38: North America - Year-over-year growth 2020-2025 (%)
  • 39: APAC - Market size and forecast 2020-2025 ($ million)
  • 40: APAC - Year-over-year growth 2020-2025 (%)
  • 41: Europe - Market size and forecast 2020-2025 ($ million)
  • 42: Europe - Year-over-year growth 2020-2025 (%)
  • 43: South America - Market size and forecast 2020-2025 ($ million)
  • 44: South America - Year-over-year growth 2020-2025 (%)
  • 45: MEA - Market size and forecast 2020-2025 ($ million)
  • 46: MEA - Year-over-year growth 2020-2025 (%)
  • 47: Key leading countries
  • 48: Market opportunity By Geographical Landscape ($ million)
  • 49: North America - Market size and forecast 2020-2025 ($ million)
  • 50: North America - Year-over-year growth 2020-2025 (%)
  • 51: APAC - Market size and forecast 2020-2025 ($ million)
  • 52: APAC - Year-over-year growth 2020-2025 (%)
  • 53: Europe - Market size and forecast 2020-2025 ($ million)
  • 54: Europe - Year-over-year growth 2020-2025 (%)
  • 55: South America - Market size and forecast 2020-2025 ($ million)
  • 56: South America - Year-over-year growth 2020-2025 (%)
  • 57: MEA - Market size and forecast 2020-2025 ($ million)
  • 58: MEA - Year-over-year growth 2020-2025 (%)
  • 59: Impact of drivers and challenges
  • 60: Vendor landscape
  • 61: Landscape disruption
  • 62: Industry risks
  • 63: Vendors covered
  • 64: Market positioning of vendors
  • 65: Alphabet Inc. - Overview
  • 66: Alphabet Inc. - Business segments
  • 67: Alphabet Inc. - Key offerings
  • 68: Alphabet Inc. - Key customers
  • 69: Alphabet Inc. - Segment focus
  • 70: Amazon.com Inc. - Overview
  • 71: Amazon.com Inc. - Business segments
  • 72: Amazon.com Inc. - Key offerings
  • 73: Amazon.com Inc. - Key customers
  • 74: Amazon.com Inc. - Segment focus
  • 75: Anboto Europe SL Co. - Overview
  • 76: Anboto Europe SL Co. - Product and service
  • 77: Anboto Europe SL Co. - Key offerings
  • 78: Anboto Europe SL Co. - Key customers
  • 79: Anboto Europe SL Co. - Segment focus
  • 80: Apple Inc. - Overview
  • 81: Apple Inc. - Business segments
  • 82: Apple Inc. - Key offerings
  • 83: Apple Inc. - Key customers
  • 84: Apple Inc. - Segment focus
  • 85: Creative Virtual Ltd. - Overview
  • 86: Creative Virtual Ltd. - Product and service
  • 87: Creative Virtual Ltd. - Key offerings
  • 88: Creative Virtual Ltd. - Key customers
  • 89: Creative Virtual Ltd. - Segment focus
  • 90: eGain Corp. - Overview
  • 91: eGain Corp. - Business segments
  • 92: eGain Corp. - Key offerings
  • 93: eGain Corp. - Key customers
  • 94: eGain Corp. - Segment focus
  • 95: Inbenta Technologies Inc. - Overview
  • 96: Inbenta Technologies Inc. - Product and service
  • 97: Inbenta Technologies Inc. - Key offerings
  • 98: Inbenta Technologies Inc. - Key customers
  • 99: Inbenta Technologies Inc. - Segment focus
  • 100: International Business Machines Corp. - Overview
  • 101: International Business Machines Corp. - Business segments
  • 102: International Business Machines Corp. - Key offerings
  • 103: International Business Machines Corp. - Key customers
  • 104: International Business Machines Corp. - Segment focus
  • 105: Microsoft Corp. - Overview
  • 106: Microsoft Corp. - Business segments
  • 107: Microsoft Corp. - Key offerings
  • 108: Microsoft Corp. - Key customers
  • 109: Microsoft Corp. - Segment focus
  • 110: Nuance Communications Inc. - Overview
  • 111: Nuance Communications Inc. - Business segments
  • 112: Nuance Communications Inc. - Key offerings
  • 113: Nuance Communications Inc. - Key customers
  • 114: Nuance Communications Inc. - Segment focus
  • 115: Currency conversion rates for US$
  • 116: Research Methodology
  • 117: Validation techniques employed for market sizing
  • 118: Information sources
  • 119: List of abbreviations