サンプル依頼リスト カート
  • English
  • Traditional Chinese
  • Simplified Chinese
デフォルト表紙
市場調査レポート
商品コード
1754284

ITアウトソーシングの世界市場 - 市場規模、シェア、動向、予測：サービスモデル別、組織規模別、エンドユーザー別、地域別、2025年～2033年

IT Outsourcing Market Size, Share, Trends and Forecast by Service Model, Organization Size, End User, and Region, 2025-2033

出版日
発行
IMARC
ページ情報
英文 148 Pages
納期
2～3営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=145.58円
ITアウトソーシングの世界市場 - 市場規模、シェア、動向、予測：サービスモデル別、組織規模別、エンドユーザー別、地域別、2025年～2033年
出版日: 2025年06月02日
発行: IMARC
ページ情報: 英文 148 Pages
納期: 2～3営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

ITアウトソーシングの世界市場規模は2024年に6,009億3,000万米ドルとなりました。今後、IMARC Groupは、2033年には8,354億5,000万米ドルに達し、2025～2033年のCAGRは3.64%になると予測しています。2024年には北米が33.8%のシェアを占め、市場を独占します。経費の最小化と収益性の向上に対する絶え間ないプレッシャー、刻々と変化する規制状況、最新技術とITに特化したスキルセットに対する需要の高まりなどが、市場の成長を促す主な要因となっています。

世界市場を牽引しているのは、企業の運営経費を削減するための費用対効果の高いソリューションに対するニーズの高まりです。また、AI、クラウドコンピューティング、ビッグデータ分析など、技術的な成長が急速に進んでいることから、企業はより専門的な外部知識を求めるようになっています。例えば、McKinsey and companyが実施した調査によると、企業は生成AI（gen AI）の利用を増やし、そこからビジネス価値を引き出しており、回答者の65％が少なくとも1つのビジネス機能でgen AIを定期的に利用しています。AIの導入は増加しており、72％の組織がAIを使用しており、回答者の半数が2つ以上のビジネス機能でAIを導入していると報告しています。さらに、ITインフラにおける拡張性と柔軟性へのニーズの高まりにより、企業はアウトソーシングを通じて市場のあらゆる変化に迅速に対応できるようになり、市場が活性化しています。

米国は主要な地域市場として際立っており、その背景にはコスト効率化の圧力が高まっていることがあります。アウトソーシング企業はIT業務を専門プロバイダーに委託することで、運用経費を削減することができます。さらに、クラウドコンピューティングの浸透とデジタルトランスフォーメーションへの取り組みが、拡張性の高いアウトソーシングソリューションの需要をさらに押し上げています。例えば、米国を拠点とするCapgeminiは2024年8月27日、データ主導のデジタルトランスフォーメーションにおける強みを強化するため、Synitiを買収したと発表しました。データトランスフォーメーションが効果的なデジタルトランスフォーメーションの基盤であり、大きなビジネス利益を生み出すという両社の共通の信念が、この動きに反映されています。Capgeminiの独創的で包括的なエンタープライズデータソリューションの提供能力は、今回の買収によって強化され、市場の成長を後押しします。さらに、リモートワークの増加により、アウトソーシングプロバイダーが提供する堅牢なITインフラとサイバーセキュリティのニーズが向上しています。さらに、人工知能や自動化などの技術の急速な変化により、企業は競争力を維持するために専門知識をアウトソーシングするようになり、社内では利用できない専門的なスキルやリソースを活用するようになっています。

ITアウトソーシング市場動向：

専門スキルとテクノロジーへのアクセス

ITアウトソーシングのもう一つの重要な市場促進要因は、社内では利用できないような専門スキルや最先端技術へのアクセスです。例えば、McKinseyのレポート2023によると、AIを導入している組織の割合は少なくとも現時点では安定しており、回答者の55%が導入済みと回答しています。さらに、企業は急速に変化するテクノロジー情勢に直面することが多く、生き残り、競合情勢を維持するためには適応しなければならないです。しかし、専門家を採用し、最新のツールやソフトウェアに更新し続けるには、時間とコストがかかります。アウトソーシングを利用することで、企業は、常に最新の動向を把握している外部プロバイダーの専門スキルや技術的専門知識を活用することができます。これにより、社内での継続的なトレーニングや新技術への多額の投資を必要とすることなく、企業は常に最先端のテクノロジーを活用し、市場競争力を高めることができます。

コア業務への集中

ITが主要な専門分野ではない企業にとって、社内の本格的なIT部門を管理することは、気が散りやすく、リソースを大量に消費する可能性があります。IT部門をアウトソーシングすることで、製造、ヘルスケア、小売、その他の業種を問わず、中核となる事業活動に集中することができます。India Brand Equity Foundation（IBEF）によると、インドのヘルスケア産業は2023年も健全な成長を続け、その規模は3,720億米ドルに達しました。ソフトウェア開発、データ管理、サイバーセキュリティなどの非中核業務を外部の専門プロバイダーに任せることで、企業は製品、サービス、顧客関係の改善に集中できます。この集中は、意思決定の迅速化、内部リソースのより良い配分、そして最終的にはビジネスの成長につながります。

拡張性と柔軟性

今日の不安定なビジネス環境では、企業は市場の需要に応じて事業を迅速に拡大・縮小できる俊敏性が求められます。また、従来の社内ITではこの俊敏性に欠けることが多く、規模を拡大するためには時間とコストのかかる変更が必要となります。ITアウトソーシングは、より柔軟な選択肢を提供し、企業が状況の変化に応じてIT能力を迅速に調整できるようにします。さらに、数多くのITサービスプロバイダーが、顧客のニーズに応じて拡大・縮小が可能なモジュール式のスケーラブルなソリューションを提供しています。IMARC Groupによると、世界のITサービス市場は2024年に1兆2,186億米ドルと評価されました。このような柔軟性は、循環産業や急成長を遂げている企業にとって特に有利となります。アウトソーシングされたITサービスを活用することで、企業は社内業務の拡大に伴う課題やコストを抱えることなく、最適なパフォーマンスレベルを維持することができます。

目次

第1章 序文

第2章 調査範囲と調査手法

  • 調査の目的
  • ステークホルダー
  • データソース
    • 一次情報
    • 二次情報
  • 市場推定
    • ボトムアップアプローチ
    • トップダウンアプローチ
  • 調査手法

第3章 エグゼクティブサマリー

第4章 イントロダクション

  • 概要
  • 主要業界動向

第5章 世界のITアウトソーシング市場

  • 市場概要
  • 市場実績
  • COVID-19の影響
  • 市場予測

第6章 市場内訳：サービスモデル別

  • SaaS
  • PaaS
  • IaaS

第7章 市場内訳：組織規模別

  • 中小企業
  • 大企業

第8章 市場内訳：エンドユーザー別

  • BFSI
  • ヘルスケア
  • メディア・通信
  • 小売・eコマース
  • 製造
  • その他

第9章 市場内訳：地域別

  • 北米
    • 米国
    • カナダ
  • アジア太平洋地域
    • 中国
    • 日本
    • インド
    • 韓国
    • オーストラリア
    • インドネシア
    • その他
  • 欧州
    • ドイツ
    • フランス
    • 英国
    • イタリア
    • スペイン
    • ロシア
    • その他
  • ラテンアメリカ
    • ブラジル
    • メキシコ
    • その他
  • 中東・アフリカ
    • 市場内訳：国別

第10章 SWOT分析

  • 概要
  • 強み
  • 弱み
  • 機会
  • 脅威

第11章 バリューチェーン分析

第12章 ポーターのファイブフォース分析

  • 概要
  • 買い手の交渉力
  • 供給企業の交渉力
  • 競合の程度
  • 新規参入業者の脅威
  • 代替品の脅威

第13章 価格分析

第14章 競合情勢

  • 市場構造
  • 主要企業
  • 主要企業のプロファイル
    • Accenture plc
    • Capgemini SE
    • Dell Technologies Inc.
    • DXC Technology Company
    • Fujitsu Limited
    • International Business Machines Corporation
    • Nippon Telegraph and Telephone Corporation
    • Specialist Computer Centres（SCC）
    • Wipro Limited
図表

List of Figures

  • Figure 1: Global: IT Outsourcing Market: Major Drivers and Challenges
  • Figure 2: Global: IT Outsourcing Market: Sales Value (in Billion USD), 2019-2024
  • Figure 3: Global: IT Outsourcing Market Forecast: Sales Value (in Billion USD), 2025-2033
  • Figure 4: Global: IT Outsourcing Market: Breakup by Service Model (in %), 2024
  • Figure 5: Global: IT Outsourcing Market: Breakup by Organization Size (in %), 2024
  • Figure 6: Global: IT Outsourcing Market: Breakup by End User (in %), 2024
  • Figure 7: Global: IT Outsourcing Market: Breakup by Region (in %), 2024
  • Figure 8: Global: IT Outsourcing (Software as a Service (SaaS)) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 9: Global: IT Outsourcing (Software as a Service (SaaS)) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 10: Global: IT Outsourcing (Platform as a Service (PaaS)) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 11: Global: IT Outsourcing (Platform as a Service (PaaS)) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 12: Global: IT Outsourcing (Infrastructure as a Service (IaaS)) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 13: Global: IT Outsourcing (Infrastructure as a Service (IaaS)) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 14: Global: IT Outsourcing (Small and Medium-sized Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 15: Global: IT Outsourcing (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 16: Global: IT Outsourcing (Large Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 17: Global: IT Outsourcing (Large Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 18: Global: IT Outsourcing (BFSI) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 19: Global: IT Outsourcing (BFSI) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 20: Global: IT Outsourcing (Healthcare) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 21: Global: IT Outsourcing (Healthcare) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 22: Global: IT Outsourcing (Media and Telecommunications) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 23: Global: IT Outsourcing (Media and Telecommunications) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 24: Global: IT Outsourcing (Retail and E-commerce) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 25: Global: IT Outsourcing (Retail and E-commerce) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 26: Global: IT Outsourcing (Manufacturing) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 27: Global: IT Outsourcing (Manufacturing) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 28: Global: IT Outsourcing (Other End Users) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 29: Global: IT Outsourcing (Other End Users) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 30: North America: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 31: North America: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 32: United States: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 33: United States: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 34: Canada: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 35: Canada: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 36: Asia-Pacific: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 37: Asia-Pacific: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 38: China: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 39: China: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 40: Japan: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 41: Japan: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 42: India: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 43: India: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 44: South Korea: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 45: South Korea: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 46: Australia: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 47: Australia: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 48: Indonesia: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 49: Indonesia: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 50: Others: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 51: Others: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 52: Europe: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 53: Europe: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 54: Germany: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 55: Germany: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 56: France: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 57: France: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 58: United Kingdom: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 59: United Kingdom: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 60: Italy: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 61: Italy: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 62: Spain: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 63: Spain: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 64: Russia: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 65: Russia: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 66: Others: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 67: Others: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 68: Latin America: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 69: Latin America: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 70: Brazil: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 71: Brazil: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 72: Mexico: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 73: Mexico: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 74: Others: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 75: Others: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 76: Middle East and Africa: IT Outsourcing Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 77: Middle East and Africa: IT Outsourcing Market: Breakup by Country (in %), 2024
  • Figure 78: Middle East and Africa: IT Outsourcing Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 79: Global: IT Outsourcing Industry: SWOT Analysis
  • Figure 80: Global: IT Outsourcing Industry: Value Chain Analysis
  • Figure 81: Global: IT Outsourcing Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: IT Outsourcing Market: Key Industry Highlights, 2024 and 2033
  • Table 2: Global: IT Outsourcing Market Forecast: Breakup by Service Model (in Million USD), 2025-2033
  • Table 3: Global: IT Outsourcing Market Forecast: Breakup by Organization Size (in Million USD), 2025-2033
  • Table 4: Global: IT Outsourcing Market Forecast: Breakup by End User (in Million USD), 2025-2033
  • Table 5: Global: IT Outsourcing Market Forecast: Breakup by Region (in Million USD), 2025-2033
  • Table 6: Global: IT Outsourcing Market: Competitive Structure
  • Table 7: Global: IT Outsourcing Market: Key Players
目次
Product Code: SR112025A5860

The global IT outsourcing market size was valued at USD 600.93 Billion in 2024. Looking forward, IMARC Group estimates the market to reach USD 835.45 Billion by 2033, exhibiting a CAGR of 3.64% during 2025-2033. North America dominates the market with 33.8% of the share in 2024. The constant pressure to minimize expenses and increase profitability, the ever-changing regulatory landscape, and the escalating demand for the latest technologies and IT specialized skill sets are among the key factors driving the market growth.

The global market is driven by the increasing need for cost-effective solutions to reduce operational expenses in businesses. In addition, fast-paced technological growth, such as AI, cloud computing, and big data analytics, compels businesses to seek more specialized external knowledge. For instance, as per a survey conducted by McKinsey and company, organizations are increasingly using generative AI (gen AI) and are deriving business value from it, with 65% of respondents regularly using gen AI in at least one business function. The adoption of AI has increased, with 72 percent of organizations using AI and half of respondents reporting AI adoption in two or more business functions. Moreover, the growing need for scalability and flexibility in IT infrastructure allows businesses to adapt quickly to any changes in the market through outsourcing, thereby fostering the market.

The United States stands out as a key regional market, driven by the increasing pressure of cost efficiencies, where outsourcing companies can diminish their operational expenditures by delegating IT work to specialized providers. Moreover, growing penetration of cloud computing and digital transformation initiatives further propels the demand for scalable outsourcing solutions. For instance, On August 27, 2024, the US-based Capgemini announced that it has acquired Syniti to strengthen its strengths in data-driven digital transformation. Their shared belief that data transformation is the foundation of effective digital transformation and generates significant business benefits is reflected in the move. Capgemini's proficiency in providing creative, comprehensive enterprise data solutions is strengthened by this purchase, thereby propelling market growth. Moreover, the rise in remote work has improved the need for robust IT infrastructure and cybersecurity offerings, which an outsourcing provider makes available. Furthermore, rapid changes in technologies such as artificial intelligence and automation have prompted businesses to outsource expertise to remain competitive, utilizing specialized skills and resources not available in-house.

IT Outsourcing Market Trends:

Access to Specialized Skills and Technologies

Another significant market driver for IT outsourcing is the availability of specialized skills and cutting-edge technologies that might not be accessible in-house. For instance, according to McKinsey report 2023, the share of organizations that have adopted AI overall remains steady, at least for the moment, with 55% of respondents reporting that their organizations have adopted. Additionally, companies are often confronted with rapidly changing technology landscapes and must adapt to survive and stay competitive. However, recruiting specialists and staying updated with the latest tools and software can be time-consuming and costly. Outsourcing allows companies to leverage the specialized skills and technical expertise of external providers who are always up-to-date with the latest advancements. This ensures that the business remains on the cutting edge of technology, improving its market competitiveness without the need for continuous in-house training or substantial investments in new technologies.

Focus on Core Business Functions

For companies whose primary area of expertise is not IT, managing a full-fledged internal IT department can be distracting and resource intensive. Outsourcing IT functions allows these organizations to focus on their core business activities, whether it's manufacturing, healthcare, retail, or any other industry. As per the India Brand Equity Foundation (IBEF) the Indian healthcare industry continued its healthy growth in 2023 and reached a value of USD 372 Billion. By delegating non-core tasks such as software development, data management, and cybersecurity to specialized external providers, firms can concentrate on improving their products, services, and customer relations. This focus can lead to faster decision-making, better allocation of internal resources, and ultimately, enhanced business growth.

Scalability and Flexibility

In today's volatile business environment, companies must be agile enough to quickly scale operations up or down based on market demands. Additionally, traditional in-house IT setups often lack this agility, requiring time-consuming and expensive changes to scale. IT outsourcing offers a more flexible alternative, enabling businesses to rapidly adjust their IT capabilities in response to changing conditions. In addition, numerous IT service providers offer modular, scalable solutions that can grow or shrink according to the client's needs. According to the IMARC Group, the global IT services market was valued at USD 1,218.6 Billion in 2024. This flexibility can be particularly advantageous for businesses in cyclical industries or those experiencing rapid growth. By utilizing outsourced IT services, companies can maintain optimal performance levels without the challenges and costs associated with scaling in-house operations.

IT Outsourcing Industry Segmentation:

Analysis by Service Model:

  • Software as a Service (SaaS)
  • Platform as a Service (PaaS)
  • Infrastructure as a Service (IaaS)

Software as a Service (SaaS) stand as the largest component in 2024. The SaaS model has been gaining quite a lot of traction within the IT outsourcing industry, driven by a combination of market factors that align with the needs of businesses today. Perhaps one of the most compelling drivers is cost-effectiveness. SaaS eliminates up-front investments in hardware and software, instead adopting a subscription-based pricing model for better budgeting and reduced total cost of ownership. Scalability is another key driver as businesses can easily adjust usage based on demand, making it an ideal solution for both small startups and large enterprises. The SaaS model also allows for speed to market due to the fast proliferation of new applications at company level, without the long installation and setup procedures. This ultimately gives a faster response to changes in the market and newly available opportunities. In addition, SaaS vendors are skilled in offering levels of security and compliance higher than most in-house IT departments. In addition, with increased focus on data-driven decision-making, analytics, and business intelligence, SaaS tools become more important.

Analysis by Organization Size:

  • Small and Medium-sized Enterprises
  • Large Enterprises

In the IT outsourcing business, the small and medium-sized enterprises form a fast-growing segment as unique market drivers propel the growth of this segment. The small and medium-sized enterprises often lack in-house resources and are usually confined by budget limitations that prevent the bulk provisioning of an IT department, thereby making the option to go for outsourcing very attractive. SMEs can focus primarily on core business activities with external ICT expertise, accelerating growth and innovations. Furthermore, the complexity of the technology environment calls for a higher level of skills, which SMEs can readily acquire by outsourcing without recruitment and training costs. Scalability is another reason as these firms grow, the outsourced IT services can expand to meet increased demands. Therefore, all these factors combined - cost-effectiveness, keeping core activities at hand, and scalability - make IT outsourcing an attractive proposition for SMEs.

On the other hand, for large enterprises in the IT outsourcing industry, several market drivers stand out. In addition to this, the sheer scale and complexity of their operations often make it impractical to manage all IT functions in-house. Outsourcing provides these organizations with the opportunity to offload certain tasks, allowing them to maintain a sharper focus on strategic objectives. With time, large businesses are embracing the digital transformation journey to remain ahead in the competitive race. Outsourcing helps them get on board emerging technologies and methodologies without investing in training or recruitment overhead. Also, there is a crucial concern of data security and compliance. Specialized IT outsourcing vendors can offer robust solutions that adhere to industry standards and regulations, thereby mitigating risk. Also, the operational complexity, digital transformation goals, and compliance requirements are the key market drivers for large enterprises to opt for IT outsourcing.

Analysis by End User:

  • BFSI
  • Healthcare
  • Media and Telecommunications
  • Retail and E-commerce
  • Manufacturing
  • Others

BFSI leads the market share in 2024. Banking, financial services, and insurance is a leading segment in the IT outsourcing market due to specific market drivers. There is an increased requirement for cybersecurity with a stronger intent in this regard, positively affecting the market. The nature of BFSI-related financial data being very sensitive has resulted in many such organizations opting to outsource their cybersecurity services to the most suitable vendors that have a greater risk-mitigation ability as well as comply with all emerging regulations. FinTech innovations such as blockchain, AI-driven analytics, and mobile banking are another big market driver. These technologies need specialized skill sets and infrastructure. Therefore, for BFSI companies to be on the right side of the curve, outsourcing would be a feasible option. The cost factor remains significant as well, considering these organizations aim at streamlining their operations and concentrating on core competencies like asset management, customer service, and financial analysis.

Regional Analysis:

  • North America
    • United States
    • Canada
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa

In 2024, North America accounted for the largest market share with 33.8% of the share. The market in North America is influenced by the accelerated adoption of cloud computing and other advanced technologies. Companies across various sectors are interested to integrate these solutions into their operations but often lack the in-house expertise to do so, thereby relying on outsourced IT services. Additionally, the concentration on core business activities is acting as a significant growth- inducing factor for the market. Furthermore, organizations want to redirect their internal resources towards strategic goals and as a result, they are outsourcing mundane or specialized IT work. Cost-effectiveness remains an attractive motivator as the economic forces of competing in a global marketplace have driven North American firms to outsource to suppliers who can provide high-quality services at a lower cost. In addition to this, growing cybersecurity concerns are fostering companies towards specialized IT outsourcing firms that can provide state-of-the-art security measures.

Key Regional Takeaways:

United States IT Outsourcing Market Analysis

The United States IT outsourcing market is driven by the conjuncture of various economic, technological, and operational factors. An important market driver for the country has been the concept of cost efficiency. Outsourcing would enable an organization to avoid spending that it makes to recruit, train, and sustain an in-house IT group. By leveraging third-party expertise, companies can access specialized skills and advanced technologies at a fraction of the cost, particularly for non-core business functions. The rapid advancement of technology is a key driver, compelling businesses to adopt innovations like cloud computing, artificial intelligence, and cybersecurity solutions. According to the IMARC Group, the U.S. artificial intelligence market reached USD 31.8 billion in 2023. IT outsourcing providers are often equipped with the necessary expertise and infrastructure to deploy these innovations more quickly and effectively than internal teams, allowing companies to stay agile and focus on strategic goals. Demand for scalability and flexibility further propels the IT outsourcing market. Companies are looking for agile IT solutions that can cope with the variability of workload, seasonal demands, and change in business environments. Outsourcing helps businesses scale up or down their IT resources without the burden of permanent infrastructure or workforce expansion. Many organizations also face challenges in finding qualified professionals for emerging technologies. Outsourcing helps bridge this gap by providing access to a global talent pool, ensuring that businesses can meet their IT needs despite domestic skill shortages.

Asia Pacific IT Outsourcing Market Analysis

The Asia Pacific IT outsourcing market is driven by several strategic, economic, and technological factors that position the region as a global hub for outsourcing services. Countries such as India, the Philippines, and Vietnam have highly skilled IT professionals available at significantly lower costs than in Western markets, thereby allowing businesses to save greatly without sacrificing quality. Reports indicate that the Indian IT industry saw a jump of 40-45% jobs in 2023 compared with 2022. The sheer breadth, depth, and multilingual nature of the talent pool is another reason for this long-standing and crucial driver. Asia Pacific has a massive workforce skilled in multiple technologies and areas, thus offering an excellent location for outsourcing sophisticated IT services such as software development, IT support, and even newer areas of emerging tech such as AI and blockchain. Fast pace of digital transformation in all industries is also driving the IT outsourcing market in Asia Pacific. Organizations are embracing newer technologies, such as cloud computing, big data analytics, and cybersecurity, to sustain their position in the marketplace. IT outsourcing providers in the region are well equipped to deliver such cutting-edge solutions, and their global and regional clients will realize their digital vision. Besides these factors, strong infrastructure and conducive government policies in the region make it a more attractive proposition. The region's governing agencies are also keenly supporting the IT outsourcing industry through initiatives, such as tax incentives, training programs, and developing IT parks that create an enabling environment for growth.

Europe IT Outsourcing Market Analysis

A combination of economic, technological, and strategic factors reflected the region's dynamic business environment. Operational cost cuts with no sacrifice on quality are motivating European companies to outsource IT services, including infrastructure management, software development, and technical support, to the third-party vendors. In addition, Europe's digital transformation drive is another crucial motivator for outsourcing. In 2023, 59% of EU businesses attained a basic level of digital intensity, with many adopting advanced technologies like cloud computing, artificial intelligence, and data analytics to remain globally competitive. IT outsourcing vendors in the region provide the necessary expertise and technological infrastructure to implement these innovations effectively, keeping the organizations ahead of the curve. In line with this, the rising focus on cybersecurity and compliance is giving a positive market scenario. Stringent data protection regulations, such as the General Data Protection Regulation (GDPR), are causing European companies to outsource to providers who specialize in data security and compliance management. This helps the company maintain its legal standards and reduces the risks of cyber threats. A skilled workforce is also acting as a significant growth-inducing factor for the market. The European countries are severely lacking in IT talent, especially in emerging technologies. Outsourcing bridges this gap by providing access to a global talent pool, ensuring businesses can meet their IT needs without delays.

Latin America IT Outsourcing Market Analysis

One major driver is the region's competitive pricing, allowing companies to access highly skilled IT services at lesser costs compared to North America or Europe. Latin America also presents a growing pool of highly skilled IT professionals, particularly in emerging technologies such as software development, artificial intelligence, and cloud computing. Talent for this is propelled by rising investments in education and technical training across the region. Another factor is that being close to the U.S. and sharing some of the same time zones makes Latin America an attractive nearshoring location. This enables collaboration in real-time and smooth communication, enhancing productivity and efficiency. Furthermore, the accelerating digitization of most industries in the region requires IT outsourcing, where companies can embrace the latest technologies without investing much in-house. Brazil has spent USD 30.1 billion for digital transformation, according to the Brazilian NR.

Middle East and Africa IT Outsourcing Market Analysis

The primary drivers of the Middle East and Africa (MEA) IT outsourcing market are the pursuit for cost-cutting, access to talented workforce, and quick technological changes. Reduction in overhead cost from outsourcing vendors in the region enables businesses in the area to maintain cost leadership. In fact, growing supplies of highly competent IT professionals are attracting companies interested in accessing higher quality at better rates compared to those available in the West, in Egypt, South Africa, and Kenya, among other destinations. Areas where these talent pools are the strongest include software development, IT support, and cybersecurity. With digital transformation gaining momentum within the MEA region, companies are increasingly outsourcing IT functionalities to adopt new technologies, such as cloud computing, big data, and artificial intelligence, without significant capital investments. According to the IMARC Group, Saudi Arabia big data and artificial intelligence market is estimated to growth at a CAGR of 27.09% during 2024-2032. Furthermore, government initiatives promoting technology and infrastructure development further bolster the IT outsourcing market by creating a conducive environment for growth.

Competitive Landscape:

The IT outsourcing market is very competitive with global and regional players competing with one another for providing diversified services across application development, infrastructure management, and business process outsourcing. The main emphasis is on differentiation through innovation in technology through integration of artificial intelligence, cloud solutions, and automation into services. Competition mainly occurs on price models, scalability, and customization due to the search for tailor-made solutions that satisfy business-specific requirements. Providers also compete on domain expertise, speed of delivery, and strong cybersecurity measures to address growing concerns over data protection. Also, the market witnesses growing competition from niche players specializing in emerging technologies. For instance, on May 23, 2024, Ericsson and Dell Technologies announced a strategic partnership to speed up the deployment of Cloud RAN solutions. Combining Ericsson's strength in RAN technology with Dell's strength in cloud infrastructure will allow service providers to better realize the potential of increased network flexibility and performance. It is meant to push the frontiers of innovation in 5G networks with more efficient scaling and better connectivity in markets across the globe.

The report provides a comprehensive analysis of the competitive landscape in the IT outsourcing market with detailed profiles of all major companies, including:

  • Accenture plc
  • Capgemini SE
  • Dell Technologies Inc.
  • DXC Technology Company
  • Fujitsu Limited
  • International Business Machines Corporation
  • Nippon Telegraph and Telephone Corporation
  • Specialist Computer Centres (SCC)
  • Wipro Limited

Key Questions Answered in This Report

  • 1.What is IT outsourcing?
  • 2.How big is the global IT outsourcing market?
  • 3.What is the expected growth rate of the global IT outsourcing market during 2025-2033?
  • 4.What are the key factors driving the global IT outsourcing market?
  • 5.What is the leading segment of the global IT outsourcing market based on the service model?
  • 6.What is the leading segment of the global IT outsourcing market based on end-user?
  • 7.What are the key regions in the global IT outsourcing market?
  • 8.Who are the key players/companies in the global IT outsourcing market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global IT Outsourcing Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Service Model

  • 6.1 Software as a Service (SaaS)
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Platform as a Service (PaaS)
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Infrastructure as a Service (IaaS)
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast

7 Market Breakup by Organization Size

  • 7.1 Small and Medium-sized Enterprises
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Large Enterprises
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by End User

  • 8.1 BFSI
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Healthcare
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 Media and Telecommunications
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast
  • 8.4 Retail and E-commerce
    • 8.4.1 Market Trends
    • 8.4.2 Market Forecast
  • 8.5 Manufacturing
    • 8.5.1 Market Trends
    • 8.5.2 Market Forecast
  • 8.6 Others
    • 8.6.1 Market Trends
    • 8.6.2 Market Forecast

9 Market Breakup by Region

  • 9.1 North America
    • 9.1.1 United States
      • 9.1.1.1 Market Trends
      • 9.1.1.2 Market Forecast
    • 9.1.2 Canada
      • 9.1.2.1 Market Trends
      • 9.1.2.2 Market Forecast
  • 9.2 Asia-Pacific
    • 9.2.1 China
      • 9.2.1.1 Market Trends
      • 9.2.1.2 Market Forecast
    • 9.2.2 Japan
      • 9.2.2.1 Market Trends
      • 9.2.2.2 Market Forecast
    • 9.2.3 India
      • 9.2.3.1 Market Trends
      • 9.2.3.2 Market Forecast
    • 9.2.4 South Korea
      • 9.2.4.1 Market Trends
      • 9.2.4.2 Market Forecast
    • 9.2.5 Australia
      • 9.2.5.1 Market Trends
      • 9.2.5.2 Market Forecast
    • 9.2.6 Indonesia
      • 9.2.6.1 Market Trends
      • 9.2.6.2 Market Forecast
    • 9.2.7 Others
      • 9.2.7.1 Market Trends
      • 9.2.7.2 Market Forecast
  • 9.3 Europe
    • 9.3.1 Germany
      • 9.3.1.1 Market Trends
      • 9.3.1.2 Market Forecast
    • 9.3.2 France
      • 9.3.2.1 Market Trends
      • 9.3.2.2 Market Forecast
    • 9.3.3 United Kingdom
      • 9.3.3.1 Market Trends
      • 9.3.3.2 Market Forecast
    • 9.3.4 Italy
      • 9.3.4.1 Market Trends
      • 9.3.4.2 Market Forecast
    • 9.3.5 Spain
      • 9.3.5.1 Market Trends
      • 9.3.5.2 Market Forecast
    • 9.3.6 Russia
      • 9.3.6.1 Market Trends
      • 9.3.6.2 Market Forecast
    • 9.3.7 Others
      • 9.3.7.1 Market Trends
      • 9.3.7.2 Market Forecast
  • 9.4 Latin America
    • 9.4.1 Brazil
      • 9.4.1.1 Market Trends
      • 9.4.1.2 Market Forecast
    • 9.4.2 Mexico
      • 9.4.2.1 Market Trends
      • 9.4.2.2 Market Forecast
    • 9.4.3 Others
      • 9.4.3.1 Market Trends
      • 9.4.3.2 Market Forecast
  • 9.5 Middle East and Africa
    • 9.5.1 Market Trends
    • 9.5.2 Market Breakup by Country
    • 9.5.3 Market Forecast

10 SWOT Analysis

  • 10.1 Overview
  • 10.2 Strengths
  • 10.3 Weaknesses
  • 10.4 Opportunities
  • 10.5 Threats

11 Value Chain Analysis

12 Porters Five Forces Analysis

  • 12.1 Overview
  • 12.2 Bargaining Power of Buyers
  • 12.3 Bargaining Power of Suppliers
  • 12.4 Degree of Competition
  • 12.5 Threat of New Entrants
  • 12.6 Threat of Substitutes

13 Price Analysis

14 Competitive Landscape

  • 14.1 Market Structure
  • 14.2 Key Players
  • 14.3 Profiles of Key Players
    • 14.3.1 Accenture plc
      • 14.3.1.1 Company Overview
      • 14.3.1.2 Product Portfolio
      • 14.3.1.3 Financials
      • 14.3.1.4 SWOT Analysis
    • 14.3.2 Capgemini SE
      • 14.3.2.1 Company Overview
      • 14.3.2.2 Product Portfolio
      • 14.3.2.3 Financials
      • 14.3.2.4 SWOT Analysis
    • 14.3.3 Dell Technologies Inc.
      • 14.3.3.1 Company Overview
      • 14.3.3.2 Product Portfolio
      • 14.3.3.3 Financials
      • 14.3.3.4 SWOT Analysis
    • 14.3.4 DXC Technology Company
      • 14.3.4.1 Company Overview
      • 14.3.4.2 Product Portfolio
      • 14.3.4.3 Financials
      • 14.3.4.4 SWOT Analysis
    • 14.3.5 Fujitsu Limited
      • 14.3.5.1 Company Overview
      • 14.3.5.2 Product Portfolio
      • 14.3.5.3 Financials
      • 14.3.5.4 SWOT Analysis
    • 14.3.6 International Business Machines Corporation
      • 14.3.6.1 Company Overview
      • 14.3.6.2 Product Portfolio
      • 14.3.6.3 Financials
      • 14.3.6.4 SWOT Analysis
    • 14.3.7 Nippon Telegraph and Telephone Corporation
      • 14.3.7.1 Company Overview
      • 14.3.7.2 Product Portfolio
      • 14.3.7.3 Financials
    • 14.3.8 Specialist Computer Centres (SCC)
      • 14.3.8.1 Company Overview
      • 14.3.8.2 Product Portfolio
    • 14.3.9 Wipro Limited
      • 14.3.9.1 Company Overview
      • 14.3.9.2 Product Portfolio
      • 14.3.9.3 Financials