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苦情管理ソフトウェア市場：タイプ別、コンポーネント別、展開モード別、最終用途産業別、地域別、2025-2033年

Complaint Management Software Market Report by Type, Component, Deployment Mode, End Use Industry, and Region 2025-2033

出版日
発行
IMARC
ページ情報
英文 140 Pages
納期
2～3営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=146.08円
苦情管理ソフトウェア市場：タイプ別、コンポーネント別、展開モード別、最終用途産業別、地域別、2025-2033年
出版日: 2025年04月01日
発行: IMARC
ページ情報: 英文 140 Pages
納期: 2～3営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

苦情管理ソフトウェア市場の世界市場規模は2024年に27億米ドルに達しました。今後、IMARC Groupは、市場は2033年までに60億米ドルに達し、2025～2033年の成長率（CAGR）は9.3％になると予測しています。

苦情管理ソフトウェアとは、顧客からの苦情や要望を処理、管理、レポートし、タイムリーに対応するためのプラットフォームを指します。顧客の苦情を受け付け、分類し、提出から解決までを追跡することで、組織を支援します。また、さまざまな基準に基づいて苦情の優先順位を付け、サービス担当者に警告を発し、問題が解決されたら顧客に通知し、プロセス全体を合理化して迅速な解決を実現します。近年、苦情管理ソフトウェアは、自動化された苦情およびレポート処理を提供し、ワークフローを改善し、顧客サービスを向上させ、リアルタイムで顧客のフィードバックを監視することから、企業の間で支持を得ています。

苦情管理ソフトウェア市場動向：

顧客体験の向上とブランドイメージの保護に対するニーズの高まりが、市場の成長を促す主な要因となっています。苦情管理ソフトウェアは、顧客の苦情やフィードバックを定期的に監視・記録することで、企業が製品やサービスの質を高めることを可能にします。その結果、クラウドベースの苦情管理ソフトウェアソリューションが提供する、効率的なリソース利用、直接的なIT管理、費用対効果などの数多くのメリットに対する認識が高まり、製品需要が拡大しています。さらに、顧客中心戦略の広範な採用と、自動化されたワークフローおよび苦情管理業務に対する需要の高まりが、市場の成長を促進しています。これに加えて、人工知能（AI）や機械学習（ML）などの革新的技術と苦情管理ソフトウェアの統合や、ITインフラの大幅な進歩が、市場に有利な機会をもたらしています。さらに、ヘルスケア、政府、公共部門での製品使用の増加、いくつかの製品革新、研究開発（R&D）活動への投資の増加は、市場成長を促進するその他の要因の一部です。

本レポートで扱う主な質問

  • 2024年の世界の苦情管理ソフトウェア市場の市場規模は？
  • 2025年～2033年の世界の苦情管理ソフトウェア市場の予想成長率は？
  • 世界の苦情管理ソフトウェア市場に対するCOVID-19の影響は？
  • 世界の苦情管理ソフトウェア市場を牽引する主要因は何か？
  • 世界の苦情管理ソフトウェア市場の世界市場におけるタイプ別内訳は？
  • 世界の苦情管理ソフトウェア市場のコンポーネント別内訳は？
  • 世界の苦情管理ソフトウェア市場の展開モードによる内訳は？
  • 世界の苦情管理ソフトウェア市場における最終用途産業別の内訳は？
  • 世界の苦情管理ソフトウェア市場における主要地域は？
  • 世界の苦情管理ソフトウェア市場における主要プレイヤー/企業は？

目次

第1章 序文

第2章 調査範囲と調査手法

  • 調査の目的
  • ステークホルダー
  • データソース
    • 一次情報
    • 二次情報
  • 市場推定
    • ボトムアップアプローチ
    • トップダウンアプローチ
  • 調査手法

第3章 エグゼクティブサマリー

第4章 イントロダクション

  • 概要
  • 主要業界動向

第5章 世界の苦情管理ソフトウェア市場

  • 市場概要
  • 市場実績
  • COVID-19の影響
  • 市場予測

第6章 市場内訳：タイプ別

  • 統合型
  • スタンドアロン

第7章 市場内訳：コンポーネント別

  • ソフトウェア
  • サービス

第8章 市場内訳：展開モード別

  • クラウドベース
  • オンプレミス

第9章 市場内訳：最終用途産業別

  • 政府・公共部門
  • BFSI
  • 小売
  • IT・通信
  • ホスピタリティ
  • ヘルスケア
  • その他

第10章 市場内訳：地域別

  • 北米
    • 米国
    • カナダ
  • アジア太平洋地域
    • 中国
    • 日本
    • インド
    • 韓国
    • オーストラリア
    • インドネシア
    • その他
  • 欧州
    • ドイツ
    • フランス
    • 英国
    • イタリア
    • スペイン
    • ロシア
    • その他
  • ラテンアメリカ
    • ブラジル
    • メキシコ
    • その他
  • 中東・アフリカ
    • 市場内訳：国別

第11章 SWOT分析

  • 概要
  • 強み
  • 弱み
  • 機会
  • 脅威

第12章 バリューチェーン分析

第13章 ポーターのファイブフォース分析

  • 概要
  • 買い手の交渉力
  • 供給企業の交渉力
  • 競合の程度
  • 新規参入業者の脅威
  • 代替品の脅威

第14章 価格分析

第15章 競合情勢

  • 市場構造
  • 主要企業
  • 主要企業のプロファイル
    • AssurX Inc.
    • EtQ LLC
    • Freshworks Inc.
    • HappyFox Inc.
    • Intelex Technologies（Industrial Scientific Corporation）
    • MasterControl Inc.
    • Quantivate LLC
    • Salesforce.com Inc.
    • Sparta Systems Inc.
    • Zendesk Inc.
    • Zoho Corporation Pvt. Ltd.
図表

List of Figures

  • Figure 1: Global: Complaint Management Software Market: Major Drivers and Challenges
  • Figure 2: Global: Complaint Management Software Market: Sales Value (in Billion USD), 2019-2024
  • Figure 3: Global: Complaint Management Software Market Forecast: Sales Value (in Billion USD), 2025-2033
  • Figure 4: Global: Complaint Management Software Market: Breakup by Type (in %), 2024
  • Figure 5: Global: Complaint Management Software Market: Breakup by Component (in %), 2024
  • Figure 6: Global: Complaint Management Software Market: Breakup by Deployment Mode (in %), 2024
  • Figure 7: Global: Complaint Management Software Market: Breakup by End Use Industry (in %), 2024
  • Figure 8: Global: Complaint Management Software Market: Breakup by Region (in %), 2024
  • Figure 9: Global: Complaint Management Software (Integrated) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 10: Global: Complaint Management Software (Integrated) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 11: Global: Complaint Management Software (Stand-alone) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 12: Global: Complaint Management Software (Stand-alone) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 13: Global: Complaint Management Software (Software) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 14: Global: Complaint Management Software (Software) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 15: Global: Complaint Management Software (Services) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 16: Global: Complaint Management Software (Services) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 17: Global: Complaint Management Software (Cloud-based) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 18: Global: Complaint Management Software (Cloud-based) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 19: Global: Complaint Management Software (On-premises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 20: Global: Complaint Management Software (On-premises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 21: Global: Complaint Management Software (Government and Public Sector) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 22: Global: Complaint Management Software (Government and Public Sector) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 23: Global: Complaint Management Software (BFSI) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 24: Global: Complaint Management Software (BFSI) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 25: Global: Complaint Management Software (Retail) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 26: Global: Complaint Management Software (Retail) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 27: Global: Complaint Management Software (IT and Telecom) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 28: Global: Complaint Management Software (IT and Telecom) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 29: Global: Complaint Management Software (Hospitality) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 30: Global: Complaint Management Software (Hospitality) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 31: Global: Complaint Management Software (Healthcare) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 32: Global: Complaint Management Software (Healthcare) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 33: Global: Complaint Management Software (Other End Use Industries) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 34: Global: Complaint Management Software (Other End Use Industries) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 35: North America: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 36: North America: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 37: United States: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 38: United States: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 39: Canada: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 40: Canada: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 41: Asia-Pacific: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 42: Asia-Pacific: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 43: China: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 44: China: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 45: Japan: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 46: Japan: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 47: India: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 48: India: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 49: South Korea: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 50: South Korea: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 51: Australia: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 52: Australia: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 53: Indonesia: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 54: Indonesia: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 55: Others: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 56: Others: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 57: Europe: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 58: Europe: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 59: Germany: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 60: Germany: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 61: France: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 62: France: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 63: United Kingdom: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 64: United Kingdom: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 65: Italy: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 66: Italy: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 67: Spain: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 68: Spain: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 69: Russia: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 70: Russia: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 71: Others: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 72: Others: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 73: Latin America: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 74: Latin America: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 75: Brazil: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 76: Brazil: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 77: Mexico: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 78: Mexico: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 79: Others: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 80: Others: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 81: Middle East and Africa: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 82: Middle East and Africa: Complaint Management Software Market: Breakup by Country (in %), 2024
  • Figure 83: Middle East and Africa: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 84: Global: Complaint Management Software Industry: SWOT Analysis
  • Figure 85: Global: Complaint Management Software Industry: Value Chain Analysis
  • Figure 86: Global: Complaint Management Software Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Complaint Management Software Market: Key Industry Highlights, 2024 and 2033
  • Table 2: Global: Complaint Management Software Market Forecast: Breakup by Type (in Million USD), 2025-2033
  • Table 3: Global: Complaint Management Software Market Forecast: Breakup by Component (in Million USD), 2025-2033
  • Table 4: Global: Complaint Management Software Market Forecast: Breakup by Deployment Mode (in Million USD), 2025-2033
  • Table 5: Global: Complaint Management Software Market Forecast: Breakup by End Use Industry (in Million USD), 2025-2033
  • Table 6: Global: Complaint Management Software Market Forecast: Breakup by Region (in Million USD), 2025-2033
  • Table 7: Global: Complaint Management Software Market: Competitive Structure
  • Table 8: Global: Complaint Management Software Market: Key Players
目次
Product Code: SR112025A5102

The global complaint management software market size reached USD 2.7 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 6.0 Billion by 2033, exhibiting a growth rate (CAGR) of 9.3% during 2025-2033.

Complaint management software refers to a platform used to handle, manage, report, and respond to customer grievances and requests in a timely manner. It assists organizations in accepting, categorizing and tracking customer complaints from submission to resolution. It also prioritizes complaints based on various criteria, alerts service personnel, notifies customers when their issue has been addressed and streamlines the entire process to ensure faster resolutions. In recent years, complaint management software has gained traction among enterprises as it offers automated complaint and report processing, improves workflow, enhances customer service, and monitors customer feedback in real-time.

Complaint Management Software Market Trends:

The rising need to improve customer experience and protect brand image represents the primary factor driving the market growth. Complaint management software enables organizations to enhance the quality of their products or services by regularly monitoring and recording customer grievances and feedback. As a result, the growing awareness regarding numerous benefits offered by cloud-based complaint management software solutions, such as efficient resource utilization, direct IT control and cost-effectiveness, is augmenting the product demand. Additionally, the widespread adoption of customer-centric strategies and the escalating demand for automated workflow and complaint management operations are catalyzing the market growth. Besides this, the integration of innovative technologies, such as artificial intelligence (AI) and machine learning (ML), with complaint management software and significant advancements in IT infrastructure are providing lucrative opportunities to the market. Furthermore, the rising product usage in the healthcare, government and public sectors, several product innovations, and increasing investments in research and development (R&D) activities are some of the other factors propelling the market growth.

Key Market Segmentation:

Breakup by Type:

  • Integrated
  • Stand-alone
  • Breakup by Component:
  • Software
  • Services

Breakup by Deployment Mode:

  • Cloud-based
  • On-premises

Breakup by End Use Industry:

  • Government and Public Sector
  • BFSI
  • Retail
  • IT and Telecom
  • Hospitality
  • Healthcare
  • Others

Breakup by Region:

  • North America
  • United States
  • Canada
  • Asia-Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Others
  • Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Russia
  • Others
  • Latin America
  • Brazil
  • Mexico
  • Others
  • Middle East and Africa

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players being AssurX Inc., EtQ LLC, Freshworks Inc., HappyFox Inc., Intelex Technologies (Industrial Scientific Corporation), MasterControl Inc., Quantivate LLC, Salesforce.com Inc., Sparta Systems Inc., Zendesk Inc. and Zoho Corporation Pvt. Ltd.

Key Questions Answered in This Report

  • 1.What was the size of the global complaint management software market in 2024?
  • 2.What is the expected growth rate of the global complaint management software market during 2025-2033?
  • 3.What has been the impact of COVID-19 on the global complaint management software market?
  • 4.What are the key factors driving the global complaint management software market?
  • 5.What is the breakup of the global complaint management software market based on the type?
  • 6.What is the breakup of the global complaint management software market based on the component?
  • 7.What is the breakup of the global complaint management software market based on the deployment mode?
  • 8.What is the breakup of the global complaint management software market based on the end-use industry?
  • 9.What are the key regions in the global complaint management software market?
  • 10.Who are the key players/companies in the global complaint management software market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Complaint Management Software Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Type

  • 6.1 Integrated
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Stand-alone
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast

7 Market Breakup by Component

  • 7.1 Software
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Services
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Deployment Mode

  • 8.1 Cloud-based
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 On-premises
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by End Use Industry

  • 9.1 Government and Public Sector
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 BFSI
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Retail
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4 IT and Telecom
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5 Hospitality
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast
  • 9.6 Healthcare
    • 9.6.1 Market Trends
    • 9.6.2 Market Forecast
  • 9.7 Others
    • 9.7.1 Market Trends
    • 9.7.2 Market Forecast

10 Market Breakup by Region

  • 10.1 North America
    • 10.1.1 United States
      • 10.1.1.1 Market Trends
      • 10.1.1.2 Market Forecast
    • 10.1.2 Canada
      • 10.1.2.1 Market Trends
      • 10.1.2.2 Market Forecast
  • 10.2 Asia-Pacific
    • 10.2.1 China
      • 10.2.1.1 Market Trends
      • 10.2.1.2 Market Forecast
    • 10.2.2 Japan
      • 10.2.2.1 Market Trends
      • 10.2.2.2 Market Forecast
    • 10.2.3 India
      • 10.2.3.1 Market Trends
      • 10.2.3.2 Market Forecast
    • 10.2.4 South Korea
      • 10.2.4.1 Market Trends
      • 10.2.4.2 Market Forecast
    • 10.2.5 Australia
      • 10.2.5.1 Market Trends
      • 10.2.5.2 Market Forecast
    • 10.2.6 Indonesia
      • 10.2.6.1 Market Trends
      • 10.2.6.2 Market Forecast
    • 10.2.7 Others
      • 10.2.7.1 Market Trends
      • 10.2.7.2 Market Forecast
  • 10.3 Europe
    • 10.3.1 Germany
      • 10.3.1.1 Market Trends
      • 10.3.1.2 Market Forecast
    • 10.3.2 France
      • 10.3.2.1 Market Trends
      • 10.3.2.2 Market Forecast
    • 10.3.3 United Kingdom
      • 10.3.3.1 Market Trends
      • 10.3.3.2 Market Forecast
    • 10.3.4 Italy
      • 10.3.4.1 Market Trends
      • 10.3.4.2 Market Forecast
    • 10.3.5 Spain
      • 10.3.5.1 Market Trends
      • 10.3.5.2 Market Forecast
    • 10.3.6 Russia
      • 10.3.6.1 Market Trends
      • 10.3.6.2 Market Forecast
    • 10.3.7 Others
      • 10.3.7.1 Market Trends
      • 10.3.7.2 Market Forecast
  • 10.4 Latin America
    • 10.4.1 Brazil
      • 10.4.1.1 Market Trends
      • 10.4.1.2 Market Forecast
    • 10.4.2 Mexico
      • 10.4.2.1 Market Trends
      • 10.4.2.2 Market Forecast
    • 10.4.3 Others
      • 10.4.3.1 Market Trends
      • 10.4.3.2 Market Forecast
  • 10.5 Middle East and Africa
    • 10.5.1 Market Trends
    • 10.5.2 Market Breakup by Country
    • 10.5.3 Market Forecast

11 SWOT Analysis

  • 11.1 Overview
  • 11.2 Strengths
  • 11.3 Weaknesses
  • 11.4 Opportunities
  • 11.5 Threats

12 Value Chain Analysis

13 Porters Five Forces Analysis

  • 13.1 Overview
  • 13.2 Bargaining Power of Buyers
  • 13.3 Bargaining Power of Suppliers
  • 13.4 Degree of Competition
  • 13.5 Threat of New Entrants
  • 13.6 Threat of Substitutes

14 Price Analysis

15 Competitive Landscape

  • 15.1 Market Structure
  • 15.2 Key Players
  • 15.3 Profiles of Key Players
    • 15.3.1 AssurX Inc.
      • 15.3.1.1 Company Overview
      • 15.3.1.2 Product Portfolio
    • 15.3.2 EtQ LLC
      • 15.3.2.1 Company Overview
      • 15.3.2.2 Product Portfolio
    • 15.3.3 Freshworks Inc.
      • 15.3.3.1 Company Overview
      • 15.3.3.2 Product Portfolio
      • 15.3.3.3 Financials
    • 15.3.4 HappyFox Inc.
      • 15.3.4.1 Company Overview
      • 15.3.4.2 Product Portfolio
    • 15.3.5 Intelex Technologies (Industrial Scientific Corporation)
      • 15.3.5.1 Company Overview
      • 15.3.5.2 Product Portfolio
    • 15.3.6 MasterControl Inc.
      • 15.3.6.1 Company Overview
      • 15.3.6.2 Product Portfolio
    • 15.3.7 Quantivate LLC
      • 15.3.7.1 Company Overview
      • 15.3.7.2 Product Portfolio
    • 15.3.8 Salesforce.com Inc.
      • 15.3.8.1 Company Overview
      • 15.3.8.2 Product Portfolio
      • 15.3.8.3 Financials
      • 15.3.8.4 SWOT Analysis
    • 15.3.9 Sparta Systems Inc.
      • 15.3.9.1 Company Overview
      • 15.3.9.2 Product Portfolio
    • 15.3.10 Zendesk Inc.
      • 15.3.10.1 Company Overview
      • 15.3.10.2 Product Portfolio
      • 15.3.10.3 Financials
    • 15.3.11 Zoho Corporation Pvt. Ltd.
      • 15.3.11.1 Company Overview
      • 15.3.11.2 Product Portfolio