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AI苦情管理市場規模、シェア、動向分析レポート：技術別、アプリケーション別、展開別、業種別、地域別、セグメント別予測、2025年～2033年

AI Complaint Management Market Size, Share & Trends Analysis Report By Technology, By Application, By Deployment (Cloud, On-premises, Hybrid), By Vertical, By Region, And Segment Forecasts, 2025 - 2033

出版日
ページ情報
英文 100 Pages
納期
2～10営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=148.55円
AI苦情管理市場規模、シェア、動向分析レポート：技術別、アプリケーション別、展開別、業種別、地域別、セグメント別予測、2025年～2033年
出版日: 2025年07月17日
発行: Grand View Research
ページ情報: 英文 100 Pages
納期: 2～10営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

AI苦情管理市場のサマリー

世界のAI苦情管理市場規模は、2024年に52億9,000万米ドルと推計され、2033年には289億2,000万米ドルに達すると予測され、2025年から2033年までのCAGRは21.1%で成長すると予測されます。応答時間の高速化により苦情管理システムを強化し、顧客と企業間の相互作用を変革する人工知能システムの進歩により、市場の成長は著しく加速すると予測されます。

AI苦情管理業界の成長の原動力は、顧客中心のビジネスモデルに強く焦点を当てることです。苦情を迅速かつ効果的に、個別化された方法で解決することは、顧客満足度とロイヤルティを維持する上で価値があります。AIソリューションは、チケット管理を自動化し、リアルタイムの感情分析を実行し、予測分析を使用して苦情解決プロセス全体を最適化することで、これを可能にします。このアプローチは、運用コストを削減するだけでなく、対応のスピードと精度を向上させ、企業にカスタマーサービスにおける競争優位性を提供します。

さまざまなデジタルチャネルで発生する顧客とのやりとりの複雑さと総量の増加。今日の顧客は、ソーシャルメディア、電子メール、チャット、音声のいずれを経由しても、スムーズなサポート体験を期待しており、統一されたマルチチャネルの苦情管理が不可欠となっています。AI主導のソリューションは、こうしたさまざまなソースからの苦情を統合・分析し、一貫性のある調整された対応を可能にします。この機能は、台頭するデジタルの世界で卓越した顧客体験を提供し、長期的なロイヤルティを構築しようとする企業にとって必須です。

しかし、実用的な洞察とデータ主導の戦略に対するニーズの高まりが、苦情管理におけるAIの採用を後押ししています。AIテクノロジーは、大量の顧客からのフィードバックを分析し、パターンを明らかにし、問題が深刻化する前に予測することができます。その結果、顧客満足度の向上、業務効率の改善、ブランド評価の向上につながります。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 AI苦情管理市場の変数、動向、範囲

  • 市場系統の見通し
  • 市場力学
    • 市場促進要因分析
    • 市場抑制要因分析
    • 業界の課題
  • AI苦情管理市場分析ツール
    • 業界分析- ポーターのファイブフォース分析
    • PESTEL分析

第4章 AI苦情管理市場：技術推定・動向分析

  • セグメントダッシュボード
  • AI苦情管理市場：技術変動分析、2024年および2033年
  • 機械学習
  • 自然言語処理
  • ロボティック・プロセス・オートメーション
  • 音声認識
  • 予測分析
  • その他

第5章 AI苦情管理市場：アプリケーションの推定・動向分析

  • セグメントダッシュボード
  • AI苦情管理市場：アプリケーション変動分析、2024年および2033年
  • 顧客苦情解決
  • 不正行為の検出とエスカレーション
  • フィードバック分析
  • ソーシャルメディアの苦情処理
  • その他

第6章 AI苦情管理市場：展開推定・動向分析

  • セグメントダッシュボード
  • AI苦情管理市場：展開変動分析、2024年および2033年
  • クラウド
  • オンプレミス
  • ハイブリッド

第7章 AI苦情管理市場：業種推定・動向分析

  • セグメントダッシュボード
  • AI苦情管理市場：業種変動分析、2024年および2033年
  • ITとアイテム
  • ホスピタリティ＆旅行
  • ヘルスケアとライフサイエンス
  • 小売・Eコマース
  • BFSI
  • 政府および公共部門
  • 通信
  • その他

第8章 AI苦情管理市場：地域推定・動向分析

  • AI苦情管理市場シェア（地域別、2024年および2033年）
  • 北米
    • 米国
    • カナダ
    • メキシコ
  • 欧州
    • 英国
    • ドイツ
    • フランス
  • アジア太平洋
    • 中国
    • 日本
    • インド
    • 韓国
    • オーストラリア
  • ラテンアメリカ
    • ブラジル
  • 中東およびアフリカ
    • アラブ首長国連邦
    • サウジアラビア
    • 南アフリカ

第9章 競合情勢

  • 企業分類
  • 企業の市場ポジショニング
  • 参入企業の概要
  • 財務実績
  • 製品ベンチマーク
  • 企業ヒートマップ分析
  • 戦略マッピング
  • 企業プロファイル
    • Salesforce Inc.
    • Verint Systems Inc.
    • Microsoft
    • Oracle
    • SAP SE
    • Zendesk, Inc.
    • Freshworks Inc.
    • Zoho Corporation Pvt. Ltd.
    • NICE Ltd.
    • Kustomer, Inc.
図表

List of Tables

  • Table 1 Global AI Complaint Management Market estimates and forecasts, by region, 2021 - 2033 (USD Million)
  • Table 2 Global AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 3 Global AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 4 Global AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 5 Global AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 6 North America AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Table 7 North America AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 8 North America AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 9 North America AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 10 North America AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 11 U.S. AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 12 U.S. AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 13 U.S. AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 14 U.S. AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 15 U.S AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 16 Canada AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 17 Canada AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 18 Canada AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 19 Canada AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 20 Canada AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 21 Mexico AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 22 Mexico AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 23 Mexico AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 24 Mexico AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 25 Mexico AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 26 Europe AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 27 Europe AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 28 Europe AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 29 Europe AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 30 Europe AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 31 UK AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 32 UK AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 33 UK AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 34 UK AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 35 U.K AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 36 Germany AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 37 Germany AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 38 Germany AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 39 Germany AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 40 Germany AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 41 Asia Pacific AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 42 Asia Pacific AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 43 Asia Pacific AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 44 Asia Pacific AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 45 Asia Pacific AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 46 China AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 47 China AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 48 China AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 49 China AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 50 China AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 51 India AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 52 India AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 53 India AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 54 India AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 55 India AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 56 Japan AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 57 Japan AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 58 Japan AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 59 Japan AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 60 Japan AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 61 Australia AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 62 Australia AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 63 Australia AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 64 Australia AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 65 Australia AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 66 South Korea AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 67 South Korea AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 68 South Korea AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 69 South Korea AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 70 South Korea AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 71 Latin America AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 72 Latin America AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 73 Latin America AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 74 Latin America AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 75 Latin America AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 76 Brazil AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 77 Brazil AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 78 Brazil AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 79 Brazil AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 80 Brazil AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 81 MEA AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 82 MEA AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 83 MEA AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 84 MEA AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 85 MEA AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 86 KSA AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 87 KSA AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 88 KSA AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 89 KSA AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 90 KSA AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 91 UAE AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 92 UAE AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 93 UAE AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 94 UAE AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 95 UAE AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)
  • Table 96 South Africa AI Complaint Management Market estimates and forecasts, 2021-2033 (USD Million)
  • Table 97 South Africa AI Complaint Management Market estimates and forecasts, by Technology, 2021 - 2033 (USD Million)
  • Table 98 South Africa AI Complaint Management Market estimates and forecasts, by Application, 2021 - 2033 (USD Million)
  • Table 99 South Africa AI Complaint Management Market estimates and forecasts, by Deployment, 2021 - 2033 (USD Million)
  • Table 100 South Africa AI Complaint Management Market estimates and forecasts, by Vertical, 2021 - 2033 (USD Million)

List of Figures

  • Fig. 1 AI Complaint Management Market segmentation
  • Fig. 2 Market research process
  • Fig. 3 Information procurement
  • Fig. 4 Primary research pattern
  • Fig. 5 Market research approaches
  • Fig. 6 Market formulation & validation
  • Fig. 7 AI Complaint Management Market snapshot
  • Fig. 8 AI Complaint Management Market segment snapshot
  • Fig. 9 AI Complaint Management Market competitive landscape snapshot
  • Fig. 10 Market driver impact analysis
  • Fig. 11 Market restraint impact analysis
  • Fig. 12 AI Complaint Management Market, Technology outlook key takeaways (USD Million)
  • Fig. 13 AI Complaint Management Market: Technology movement analysis, 2024 & 2033 (USD Million)
  • Fig. 14 Machine Learning market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 15 Natural Language Processing market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 16 Robotic Process Automation market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 17 Speech Recognition market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 18 Predictive Analytics market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 19 Others market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 20 AI Complaint Management Market, Application outlook key takeaways (USD Million)
  • Fig. 21 AI Complaint Management Market: Application movement analysis, 2024 & 2033 (USD Million)
  • Fig. 22 Customer Complaint Resolution market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 23 Fraud Detection & Escalation market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 24 Feedback Analysis market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 25 Social Media Complaint Handling market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 26 Others market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 27 AI Complaint Management Market, Deployment outlook key takeaways (USD Million)
  • Fig. 28 AI Complaint Management Market: Deployment movement analysis, 2024 & 2033 (USD Million)
  • Fig. 29 Cloud market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 30 On-premises market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 31 Hybrid market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 32 AI Complaint Management Market, Vertical outlook key takeaways (USD Million)
  • Fig. 33 AI Complaint Management Market: Vertical movement analysis, 2024 & 2033 (USD Million)
  • Fig. 34 IT & ITES market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 35 Hospitality & Travel market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 36 Healthcare and Life Sciences market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 37 Retail & E-commerce market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 38 BFSI market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 39 Government and Public Sector market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 40 Telecommunications market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 41 Others market revenue estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 42 Regional marketplace: Key takeaways
  • Fig. 43 AI Complaint Management Market: Regional outlook, 2024 & 2033 USD Million
  • Fig. 44 North America AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 45 U.S. AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 46 Canada AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 47 Europe AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 48 Mexico AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 49 UK AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 50 Germany AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 51 France AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 52 Asia Pacific AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 53 Japan AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 54 China AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 55 India AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 56 South Korea AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 57 Australia AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 58 Latin America AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 59 Brazil AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 60 MEA AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 61 KSA AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 62 UAE AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 63 South Africa AI Complaint Management Market estimates and forecasts, 2021 - 2033 (USD Million)
  • Fig. 64 Company Categorization
  • Fig. 65 Company Market Positioning
  • Fig. 66 Strategy framework
目次
Product Code: GVR-4-68040-677-1

AI Complaint Management Market Summary

The global AI complaint management market size was estimated at USD 5.29 billion in 2024 and is projected to reach USD 28.92 billion by 2033, growing at a CAGR of 21.1% from 2025 to 2033. The market growth is anticipated to be significantly accelerated due to the advancements in artificial intelligence systems for enhancing the complaint management systems by increasing the speed of response times, transforming the interaction between the customer and the business.

The AI complaint management industry's growth is driven by the strong focus on customer-centric business models for resolving complaints quickly, effectively, and in a personalized manner is valuable for sustaining customer satisfaction and loyalty. AI solutions allow this by automating ticket management, performing real-time sentiment analysis, and using predictive analytics to optimize the entire complaint resolution process. This approach not only lowers operational costs but also improves the speed and precision of responses, providing businesses with a competitive advantage in customer service.

The rising complexity and total volume of customer interactions happening across various digital channels. Today's customers expect smooth support experiences, whether they reach out via social media, email, chat, or voice, making unified, multi-channel complaint management essential. AI-driven solutions can consolidate and analyze complaints from these different sources, enabling consistent and coordinated responses. This capability is mandatory for companies looking to provide outstanding customer experiences and build long-term loyalty in the rising digital world.

However, the growing need for actionable insights and data-driven strategies is driving the adoption of AI in complaint management. AI technologies can analyze large volumes of customer feedback, uncover patterns, and anticipate problems before they become critical. This enables organizations to understand and solve underlying issues proactively, refine their products and services, and stay aligned with changing regulatory requirements, which results in higher customer satisfaction, greater operational efficiency, and a stronger brand reputation.

Global AI Complaint Management Market Report Segmentation

This report forecasts revenue growth on global, regional, and country levels and provides an analysis of the industry trends in each of the sub-segments from 2021 to 2033. For this study, Grand View Research has segmented the global AI complaint management market report based on technology, application, deployment, vertical, and region.

  • Technology Outlook (Revenue, USD Million, 2021 - 2033)
  • Machine Learning
  • Natural Language Processing
  • Robotic Process Automation (RPA)
  • Speech Recognition
  • Predictive Analytics
  • Others
  • Application Outlook (Revenue, USD Million, 2021 - 2033)
  • Customer Complaint Resolution
  • Fraud Detection & Escalation
  • Feedback Analysis
  • Social Media Complaint Handling
  • Others
  • Deployment Outlook (Revenue, USD Million, 2021 - 2033)
  • Cloud
  • On-premises
  • Hybrid
  • Vertical Outlook (Revenue, USD Million, 2021 - 2033)
  • IT & ITES
  • Hospitality & Travel
  • Healthcare and Life Sciences
  • Retail & E-commerce
  • BFSI
  • Government and Public Sector
  • Telecommunications
  • Others
  • Regional Outlook (Revenue, USD Million, 2021 - 2033)
  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • UK
    • Germany
    • France
  • Asia Pacific
    • China
    • India
    • Japan
    • South Korea
    • Australia
  • Latin America
    • Brazil
  • Middle East and Africa
    • KSA
    • UAE
    • South Africa

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation and Scope
  • 1.2. Research Methodology
    • 1.2.1. Information Procurement
  • 1.3. Information or Data Analysis
  • 1.4. Methodology
  • 1.5. Research Scope and Assumptions
  • 1.6. Market Formulation & Validation
  • 1.7. List of Data Sources

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
  • 2.3. Competitive Insights

Chapter 3. AI Complaint Management Market Variables, Trends, & Scope

  • 3.1. Market Lineage Outlook
  • 3.2. Market Dynamics
    • 3.2.1. Market Driver Analysis
    • 3.2.2. Market Restraint Analysis
    • 3.2.3. Industry Challenge
  • 3.3. AI Complaint Management Market Analysis Tools
    • 3.3.1. Industry Analysis - Porter's
      • 3.3.1.1. Bargaining power of the suppliers
      • 3.3.1.2. Bargaining power of the buyers
      • 3.3.1.3. Threats of substitution
      • 3.3.1.4. Threats from new entrants
      • 3.3.1.5. Competitive rivalry
    • 3.3.2. PESTEL Analysis
      • 3.3.2.1. Political landscape
      • 3.3.2.2. Economic and Social landscape
      • 3.3.2.3. Technological landscape

Chapter 4. AI Complaint Management Market: Technology Estimates & Trend Analysis

  • 4.1. Segment Dashboard
  • 4.2. AI Complaint Management Market: Technology Movement Analysis, 2024 & 2033 (USD Million)
  • 4.3. Machine Learning
    • 4.3.1. Machine Learning Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 4.4. Natural Language Processing
    • 4.4.1. Natural Language Processing Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 4.5. Robotic Process Automation
    • 4.5.1. Robotic Process Automation Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 4.6. Speech Recognition
    • 4.6.1. Speech Recognition Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 4.7. Predictive Analytics
    • 4.7.1. Natural Language Processing Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 4.8. Others
    • 4.8.1. Others Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)

Chapter 5. AI Complaint Management Market: Application Estimates & Trend Analysis

  • 5.1. Segment Dashboard
  • 5.2. AI Complaint Management Market: Technology Movement Analysis, 2024 & 2033 (USD Million)
  • 5.3. Customer Complaint Resolution
    • 5.3.1. Customer Complaint Resolution Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 5.4. Fraud Detection & Escalation
    • 5.4.1. Fraud Detection & Escalation Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 5.5. Feedback Analysis
    • 5.5.1. Feedback Analysis Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 5.6. Social Media Complaint Handling
    • 5.6.1. Social Media Complaint Handling Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 5.7. Others
    • 5.7.1. Others Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)

Chapter 6. AI Complaint Management Market: Deployment Estimates & Trend Analysis

  • 6.1. Segment Dashboard
  • 6.2. AI Complaint Management Market: Technology Movement Analysis, 2024 & 2033 (USD Million)
  • 6.3. Cloud
    • 6.3.1. Cloud Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 6.4. On-premises
    • 6.4.1. On-premises Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 6.5. Hybrid
    • 6.5.1. Hybrid Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)

Chapter 7. AI Complaint Management Market: Vertical Estimates & Trend Analysis

  • 7.1. Segment Dashboard
  • 7.2. AI Complaint Management Market: Vertical Movement Analysis, 2024 & 2033 (USD Million)
  • 7.3. IT & ITES
    • 7.3.1. IT & ITES Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 7.4. Hospitality & Travel
    • 7.4.1. Hospitality & Travel Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 7.5. Healthcare and Life Sciences
    • 7.5.1. Healthcare and Life Sciences Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 7.6. Retail & E-commerce
    • 7.6.1. Retail & E-commerce Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 7.7. BFSI
    • 7.7.1. BFSI Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 7.8. Government and Public Sector
    • 7.8.1. Government and Public Sector Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 7.9. Telecommunications
    • 7.9.1. Telecommunications Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
  • 7.10. Others
    • 7.10.1. Others Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)

Chapter 8. AI Complaint Management Market: Regional Estimates & Trend Analysis

  • 8.1. AI Complaint Management Market Share, By Region, 2024 & 2033 (USD Million)
  • 8.2. North America
    • 8.2.1. North America AI Complaint Management Market Estimates and Forecasts, 2024 - 2033 (USD Million)
      • 8.2.1.1. North America AI Complaint Management Market Estimates and Forecasts, by Country, 2024 - 2033 (USD Million)
      • 8.2.1.2. North America AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.2.1.3. North America AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.2.1.4. North America AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.2.1.5. North America AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
    • 8.2.2. U.S.
      • 8.2.2.1. U.S. AI Complaint Management Market Estimates and Forecasts, 2024 - 2033 (USD Million)
      • 8.2.2.2. U.S. AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.2.2.3. U.S. AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.2.2.4. U.S. AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.2.2.5. U.S. AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
    • 8.2.3. Canada
      • 8.2.3.1. Canada AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.2.3.2. Canada AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.2.3.3. Canada AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.2.3.4. Canada AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
    • 8.2.4. Mexico
      • 8.2.4.1. Mexico AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.2.4.2. Mexico AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.2.4.3. Mexico AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.2.4.4. Mexico AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
  • 8.3. Europe
    • 8.3.1. Europe AI Complaint Management Market Estimates and Forecasts, 2024 - 2033 (USD Million)
      • 8.3.1.1. Europe AI Complaint Management Market Estimates and Forecasts, by Country, 2024 - 2033 (USD Million)
      • 8.3.1.2. Europe AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.3.1.3. Europe AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.3.1.4. Europe AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.3.1.5. Europe AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
    • 8.3.2. UK
      • 8.3.2.1. UK AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.3.2.2. UK AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.3.2.3. UK AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.3.2.4. UK AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
    • 8.3.3. Germany
      • 8.3.3.1. Germany AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.3.3.2. Germany AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.3.3.3. Germany AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.3.3.4. Germany AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
    • 8.3.4. France
      • 8.3.4.1. France AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.3.4.2. France AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.3.4.3. France AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.3.4.4. France AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
  • 8.4. Asia Pacific
    • 8.4.1. Asia Pacific AI Complaint Management Market Estimates and Forecasts, 2024 - 2033 (USD Million)
      • 8.4.1.1. Asia Pacific AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.4.1.2. Asia Pacific AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.4.1.3. Asia Pacific AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.4.1.4. Asia Pacific AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
    • 8.4.2. China
      • 8.4.2.1. China AI Complaint Management Market Estimates and Forecasts, 2024 - 2033 (USD Million)
      • 8.4.2.2. China AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.4.2.3. China AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.4.2.4. China AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.4.2.5. China AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
    • 8.4.3. Japan
      • 8.4.3.1. Japan AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.4.3.2. Japan AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.4.3.3. Japan AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.4.3.4. Japan AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
    • 8.4.4. India
      • 8.4.4.1. India AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.4.4.2. India AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.4.4.3. India AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.4.4.4. India AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
    • 8.4.5. South Korea
      • 8.4.5.1. South Korea AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.4.5.2. South Korea AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.4.5.3. South Korea AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.4.5.4. South Korea AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
    • 8.4.6. Australia
      • 8.4.6.1. Australia AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.4.6.2. Australia AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.4.6.3. Australia AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.4.6.4. Australia AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
  • 8.5. Latin America
    • 8.5.1. Latin America AI Complaint Management Market Estimates and Forecasts, 2024 - 2033 (USD Million)
      • 8.5.1.1. Latin America AI Complaint Management Market Estimates and Forecasts, by Country, 2024 - 2033 (USD Million)
      • 8.5.1.2. Latin America AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.5.1.3. Latin America AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.5.1.4. Latin America AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.5.1.5. Latin America AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
    • 8.5.2. Brazil
      • 8.5.2.1. Brazil AI Complaint Management Market Estimates and Forecasts, 2024 - 2033 (USD Million)
      • 8.5.2.2. Brazil AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.5.2.3. Brazil AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.5.2.4. Brazil AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.5.2.5. Brazil AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
  • 8.6. Middle East and Africa
    • 8.6.1. Middle East and Africa AI Complaint Management Market Estimates and Forecasts, 2024 - 2033 (USD Million)
      • 8.6.1.1. Middle East and Africa AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.6.1.2. Middle East and Africa AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.6.1.3. Middle East and Africa AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.6.1.4. Middle East and Africa AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
    • 8.6.2. UAE
      • 8.6.2.1. UAE AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.6.2.2. UAE AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.6.2.3. UAE AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.6.2.4. UAE AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
    • 8.6.3. KSA
      • 8.6.3.1. KSA AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.6.3.2. KSA AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.6.3.3. KSA AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.6.3.4. KSA AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
    • 8.6.4. South Africa
      • 8.6.4.1. South Africa AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
      • 8.6.4.2. South Africa AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
      • 8.6.4.3. South Africa AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
      • 8.6.4.4. South Africa AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)

Chapter 9. Competitive Landscape

  • 9.1. Company Categorization
  • 9.2. Company Market Positioning
  • 9.3. Participant's Overview
  • 9.4. Financial Performance
  • 9.5. Product Benchmarking
  • 9.6. Company Heat Map Analysis
  • 9.7. Strategy Mapping
  • 9.8. Company Profiles
    • 9.8.1. Salesforce Inc.
      • 9.8.1.1. Participant's Overview
      • 9.8.1.2. Financial Performance
      • 9.8.1.3. Product Benchmarking
      • 9.8.1.4. Recent Developments
    • 9.8.2. Verint Systems Inc.
      • 9.8.2.1. Participant's Overview
      • 9.8.2.2. Financial Performance
      • 9.8.2.3. Product Benchmarking
      • 9.8.2.4. Recent Developments
    • 9.8.3. Microsoft
      • 9.8.3.1. Participant's Overview
      • 9.8.3.2. Financial Performance
      • 9.8.3.3. Product Benchmarking
      • 9.8.3.4. Recent Developments
    • 9.8.4. Oracle
      • 9.8.4.1. Participant's Overview
      • 9.8.4.2. Financial Performance
      • 9.8.4.3. Product Benchmarking
      • 9.8.4.4. Recent Developments
    • 9.8.5. SAP SE
      • 9.8.5.1. Participant's Overview
      • 9.8.5.2. Financial Performance
      • 9.8.5.3. Product Benchmarking
      • 9.8.5.4. Recent Developments
    • 9.8.6. Zendesk, Inc.
      • 9.8.6.1. Participant's Overview
      • 9.8.6.2. Financial Performance
      • 9.8.6.3. Product Benchmarking
      • 9.8.6.4. Recent Developments
    • 9.8.7. Freshworks Inc.
      • 9.8.7.1. Participant's Overview
      • 9.8.7.2. Financial Performance
      • 9.8.7.3. Product Benchmarking
      • 9.8.7.4. Recent Developments
    • 9.8.8. Zoho Corporation Pvt. Ltd.
      • 9.8.8.1. Participant's Overview
      • 9.8.8.2. Financial Performance
      • 9.8.8.3. Product Benchmarking
      • 9.8.8.4. Recent Developments
    • 9.8.9. NICE Ltd.
      • 9.8.9.1. Participant's Overview
      • 9.8.9.2. Financial Performance
      • 9.8.9.3. Product Benchmarking
      • 9.8.9.4. Recent Developments
    • 9.8.10. Kustomer, Inc.
      • 9.8.10.1. Participant's Overview
      • 9.8.10.2. Financial Performance
      • 9.8.10.3. Product Benchmarking
      • 9.8.10.4. Recent Developments