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ヘルスケアBPO市場レポート：支払者サービス、プロバイダーサービス、医薬品サービス、地域別、2024～2032年

Healthcare BPO Market Report by Payer Service, Provider Service, Pharmaceutical Service, and Region 2024-2032
出版日: | 発行: IMARC | ページ情報: 英文 137 Pages | 納期: 2～3営業日

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価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=156.58円
ヘルスケアBPO市場レポート：支払者サービス、プロバイダーサービス、医薬品サービス、地域別、2024～2032年
出版日: 2024年04月08日
発行: IMARC
ページ情報: 英文 137 Pages
納期: 2～3営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界のヘルスケアBPO市場規模は、2023年に303億米ドルに達しました。今後、IMARC Groupでは、2024～2032年にかけての成長率（CAGR）は7.42%で、2032年には589億米ドルに達すると予測しています。作業量と運用コストを削減するニーズの高まり、さまざまな慢性疾患の有病率の上昇、ヘルスケア施設における利益率向上のための採用増加などが、市場を牽引する主要要因となっています。

患者の安全性と健康増進への関心の高まりが市場成長を促進

患者の安全性と健康増進への注目の高まりは、市場の成長に寄与する主要要因の1つです。ヘルスケア施設では、患者を細心の注意を払って治療し、最善の治療オプションを提供することが不可欠です。ヘルスケアBPOは、組織内の非中核業務の管理を支援することで、スタッフやヘルスケア従事者の作業負担を軽減し、患者の健康により集中できるよう支援します。これに加えて、より良い意思決定のために重要な患者記録を管理する需要の増加により、ヘルスケアBPOの雇用が拡大しており、市場の展望は良好です。このほか、世界中でさまざまな急性疾患や慢性疾患に苦しむ患者の間で、患者の安全性を向上させるソリューションの採用が増加しています。

ヘルスケアBPOとは？

ヘルスケアのビジネスプロセスアウトソーシング（BPO）とは、ヘルスケア機関の非臨床業務を外部の請負業者に依頼することです。BPOは、コーディング、請求書作成サービス、試験とラボレポート、データ入力、請求処理、従業員トレーニング、財務と会計、顧客関係管理（CRM）、人的資源管理（HRM）、患者保険の詳細、テープ起こしなど、さまざまな活動で構成されています。便利なサービスを提供し、データセキュリティ、データの保存と復元を強化し、ワークフロー管理を改善します。スタッフの生産性を向上させることで、ビジネスにより多くの利益をもたらします。また、非中核業務に時間を費やすことなく、中核業務に集中し、患者をより効率的に治療することができます。これに加えて、患者体験を向上させ、低コストでヘルスケア専門医へのアクセスを提供することにも役立ちます。ヘルスケア提供者や現場のサポートスタッフのバックオフィス業務の負担を軽減するため、ヘルスケアBPOの需要は世界中で高まっています。

ヘルスケアBPO市場の動向：

現在、世界中の大衆の間でがん、関節炎、糖尿病、心血管障害などの様々な慢性疾患の有病率が増加しているため、ヘルスケアBPOの採用が増加しており、市場の成長を支える重要な要因の一つとなっています。このほか、事務作業を減らし、患者の記録詳細を電子的に提供するヘルスケアBPOに対する需要の高まりも、市場にプラスの影響を与えています。これに伴い、複数の健康保険プランと遠隔ヘルスケアサービスが幅広く利用可能であることに関する個人の意識の高まりが、市場の成長を後押ししています。さらに、熟練した労働力を容易に入手でき、エラーやリスクの可能性を低くするヘルスケアBPOの採用が増加しており、業界の投資家に有利な成長機会を提供しています。これとは別に、世界中のヘルスケア施設では、患者ケアと安全性の向上に対する需要が高まっています。これと相まって、ヘルスケアBPOの採用が増加しています。ヘルスケアBPOはデータセキュリティを強化し、組織内の作業負荷を軽減し、時間のかかるタスクを管理するため、市場の成長を促進しています。これに加えて、創薬プロセスの効率化を支援する機械学習（ML）や人工知能（AI）ベースのツールが台頭してきていることも、市場の成長に寄与しています。さらに、生産性の向上とワークフローの効率化を目的としたヘルスケアBPOの活用が拡大していることも、市場の展望を良好なものにしています。さらに、ビジネスの利益率を高めるためにヘルスケアBPOの利用が増加していることも、市場の成長を後押ししています。さらに、ヘルスケアBPOは組織内のヘルスケア費を削減するため、各国の行政機関はヘルスケアBPOの採用を奨励しており、これが市場の成長を後押ししています。

本レポートで扱う主要質問

  • 2023年の世界のヘルスケアBPO市場規模は？
  • 2024～2032年の世界のヘルスケアBPO市場の予想成長率は？
  • COVID-19が世界のヘルスケアBPO市場に与えた影響は？
  • 世界のヘルスケアBPO市場を牽引する主要因は？
  • 支払者サービス別の世界のヘルスケアBPO市場の内訳は？
  • プロバイダーサービス別のヘルスケアBPO世界市場の内訳は？
  • ヘルスケアBPOの世界市場における主要地域は？
  • ヘルスケアBPOの世界市場における主要参入企業は？

目次

第1章 序文

第2章 調査範囲と調査手法

  • 調査目的
  • 利害関係者
  • データソース
    • 一次情報
    • 二次情報
  • 市場推定
    • ボトムアップアプローチ
    • トップダウンアプローチ
  • 調査手法

第3章 エグゼクティブサマリー

第4章 イントロダクション

  • 概要
  • 主要産業動向

第5章 世界のヘルスケアBPO市場

  • 市場概要
  • 市場実績
  • COVID-19の影響
  • 市場予測

第6章 市場内訳：支払者サービス別

  • 人的資源管理
  • クレーム管理
  • 顧客関係管理
  • 運用管理
  • ケアマネジメント
  • プロバイダー管理
  • その他

第7章 市場内訳：プロバイダーサービス別

  • 患者登録と戦略立案
  • 患者ケアサービス
  • 収益サイクル管理

第8章 市場内訳：医薬品サービス別

  • 製造サービス
  • 研究開発サービス
  • 非臨床サービス

第9章 市場内訳：地域別

  • 北米
    • 米国
    • カナダ
  • アジア太平洋
    • 中国
    • 日本
    • インド
    • 韓国
    • オーストラリア
    • インドネシア
    • その他
  • 欧州
    • ドイツ
    • フランス
    • 英国
    • イタリア
    • スペイン
    • ロシア
    • その他
  • ラテンアメリカ
    • ブラジル
    • メキシコ
    • その他
  • 中東・アフリカ
    • 市場動向
    • 市場内訳：国別
    • 市場予測

第10章 SWOT分析

  • 概要
  • 強み
  • 弱み
  • 機会
  • 脅威

第11章 バリューチェーン分析

第12章 ポーターのファイブフォース分析

  • 概要
  • 買い手の交渉力
  • 供給企業の交渉力
  • 競合の程度
  • 新規参入業者の脅威
  • 代替品の脅威

第13章 価格分析

第14章 競合情勢

  • 市場構造
  • 主要企業
  • 主要企業のプロファイル
    • Accenture plc
    • Cognizant
    • GeBBS Healthcare Solutions
    • Genpact
    • International Business Machines Corporation
    • IQVIA
    • NTT Data Corporation
    • Omega Healthcare
    • Parexel International Corporation
    • Tata Consultancy Services
    • WNS（Holdings）Limited
    • Xerox Corporation
図表

List of Figures

  • Figure 1: Global: Healthcare BPO Market: Major Drivers and Challenges
  • Figure 2: Global: Healthcare BPO Market: Sales Value (in Billion US$), 2018-2023
  • Figure 3: Global: Healthcare BPO Market Forecast: Sales Value (in Billion US$), 2024-2032
  • Figure 4: Global: Healthcare BPO Market: Breakup by Payer Service (in %), 2023
  • Figure 5: Global: Healthcare BPO Market: Breakup by Provider Service (in %), 2023
  • Figure 6: Global: Healthcare BPO Market: Breakup by Pharmaceutical Service (in %), 2023
  • Figure 7: Global: Healthcare BPO Market: Breakup by Region (in %), 2023
  • Figure 8: Global: Healthcare BPO (Human Resource Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 9: Global: Healthcare BPO (Human Resource Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 10: Global: Healthcare BPO (Claims Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 11: Global: Healthcare BPO (Claims Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 12: Global: Healthcare BPO (Customer Relationship Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 13: Global: Healthcare BPO (Customer Relationship Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 14: Global: Healthcare BPO (Operational and Administrative Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 15: Global: Healthcare BPO (Operational and Administrative Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 16: Global: Healthcare BPO (Care Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 17: Global: Healthcare BPO (Care Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 18: Global: Healthcare BPO (Provider Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 19: Global: Healthcare BPO (Provider Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 20: Global: Healthcare BPO (Other Payer Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 21: Global: Healthcare BPO (Other Payer Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 22: Global: Healthcare BPO (Patient Enrollment and Strategic Planning) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 23: Global: Healthcare BPO (Patient Enrollment and Strategic Planning) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 24: Global: Healthcare BPO (Patient Care Service) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 25: Global: Healthcare BPO (Patient Care Service) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 26: Global: Healthcare BPO (Revenue Cycle Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 27: Global: Healthcare BPO (Revenue Cycle Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 28: Global: Healthcare BPO (Manufacturing Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 29: Global: Healthcare BPO (Manufacturing Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 30: Global: Healthcare BPO (Research and Development Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 31: Global: Healthcare BPO (Research and Development Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 32: Global: Healthcare BPO (Non-clinical Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 33: Global: Healthcare BPO (Non-clinical Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 34: North America: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 35: North America: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 36: United States: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 37: United States: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 38: Canada: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 39: Canada: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 40: Asia-Pacific: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 41: Asia-Pacific: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 42: China: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 43: China: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 44: Japan: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 45: Japan: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 46: India: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 47: India: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 48: South Korea: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 49: South Korea: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 50: Australia: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 51: Australia: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 52: Indonesia: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 53: Indonesia: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 54: Others: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 55: Others: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 56: Europe: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 57: Europe: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 58: Germany: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 59: Germany: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 60: France: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 61: France: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 62: United Kingdom: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 63: United Kingdom: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 64: Italy: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 65: Italy: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 66: Spain: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 67: Spain: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 68: Russia: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 69: Russia: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 70: Others: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 71: Others: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 72: Latin America: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 73: Latin America: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 74: Brazil: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 75: Brazil: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 76: Mexico: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 77: Mexico: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 78: Others: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 79: Others: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 80: Middle East and Africa: Healthcare BPO Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 81: Middle East and Africa: Healthcare BPO Market: Breakup by Country (in %), 2023
  • Figure 82: Middle East and Africa: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 83: Global: Healthcare BPO Industry: SWOT Analysis
  • Figure 84: Global: Healthcare BPO Industry: Value Chain Analysis
  • Figure 85: Global: Healthcare BPO Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Healthcare BPO Market: Key Industry Highlights, 2023 and 2032
  • Table 2: Global: Healthcare BPO Market Forecast: Breakup by Payer Service (in Million US$), 2024-2032
  • Table 3: Global: Healthcare BPO Market Forecast: Breakup by Provider Service (in Million US$), 2024-2032
  • Table 4: Global: Healthcare BPO Market Forecast: Breakup by Pharmaceutical Service (in Million US$), 2024-2032
  • Table 5: Global: Healthcare BPO Market Forecast: Breakup by Region (in Million US$), 2024-2032
  • Table 6: Global: Healthcare BPO Market: Competitive Structure
  • Table 7: Global: Healthcare BPO Market: Key Players
目次
Product Code: SR112024A5135

The global healthcare BPO market size reached US$ 30.3 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 58.9 Billion by 2032, exhibiting a growth rate (CAGR) of 7.42% during 2024-2032. The growing need to reduce workload and operational costs, rising prevalence of various chronic diseases, and increasing adoption to generate more profit margins among healthcare facilities represent some of the key factors driving the market.

Rising Focus on Enhanced Patient Safety and Health Propelling Market Growth

The increasing focus on enhancing patient safety and health represents one of the key factors contributing to the growth of the market. It is essential for a healthcare facility to treat patients with high care and offer the best treatment options. Healthcare BPOs assist in managing non-core activities in an organization which reduces the workload of staff members and care providers to help them become more focused on patient health. In addition to this, the growing employment of healthcare BPOs due to the increasing demand for maintaining crucial patient records for better decision-making are offering a favorable market outlook. Besides this, there is a rise in the adoption of improved patient safety solutions among patients suffering from various acute and chronic diseases across the globe.

What is Healthcare BPO?

Healthcare business process outsourcing (BPO) comprises hiring an external contractor to handle the non-clinical activities of a healthcare organization. It comprises several activities, such as coding, billing services, tests and lab reports, data entry, claims processing, employee training, finance and accounting, customer relationship management (CRM), human resource management (HRM), patient insurance details, and transcription. It provides convenient services, enhances data security, data storage and recovery, and improves workflow management. It benefits in generating more profit in a business by increasing the productivity of staff members. It assists organizations in focusing on their core business activities and treating patients more efficiently rather than wasting time on non-core activities. Besides this, it aids in improving patient experience and providing access to healthcare specialists at a lower cost. As it reduces the burden of back-office tasks for providers and onsite support staff, the demand for healthcare BPO is rising across the globe.

Healthcare BPO Market Trends:

At present, the rising adoption of healthcare BPOs due to the increasing prevalence of various chronic diseases, such as cancer, arthritis, diabetes, and cardiovascular disorders, among the masses around the world represents one of the key factors supporting the growth of the market. Besides this, the growing demand for healthcare BPOs, as they reduce paperwork and provide record details of a patient electronically, is positively influencing the market. In line with this, the rising awareness among individuals about the wide availability of several health insurance plans and telehealth services is bolstering the growth of the market. Additionally, the increasing adoption of healthcare BPOs, as they provide easy access to skilled workforce and lowers the chances of errors and risks, is offering lucrative growth opportunities to industry investors. Apart from this, there is a rise in the demand for enhanced patient care and safety in healthcare facilities across the globe. This, coupled with the increasing adoption of healthcare BPOs, as they provide enhanced data security and reduce the workload and manage time-consuming tasks in an organization, is propelling the growth of the market. In addition to this, the rising emergence of machine learning (ML) and artificial intelligence (AI)-based tools that assist in making the drug discovery process more efficient is contributing to the growth of the market. Moreover, the growing utilization of healthcare BPOs to increase productivity and enhance workflow efficiency is offering a favorable market outlook. Additionally, the rising employment of healthcare BPOs to generate more profit margins in a business is impelling the growth of the market. Furthermore, governing agencies of various countries are encouraging the adoption of healthcare BPOs, as they reduce healthcare costs in an organization, which is impelling the growth of the market.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global healthcare BPO market report, along with forecasts at the global, regional and country level from 2024-2032. Our report has categorized the market based on payer service, provider service and pharmaceutical service.

Payer Service Insights:

Human Resource Management

Claims Management

Customer Relationship Management

Operational and Administrative Management

Care Management

Provider Management

Others

The report has provided a detailed breakup and analysis of the healthcare BPO market based on the payer service. This includes human resource management, claims management, customer relationship management, operational and administrative management, care management, provider management, and others. According to the report, claims management represented the largest segment as it provides compensation and minimizes expenses. It assists in simplifying the claiming process, recording claim data, and reducing the time of providers and customers. It reduces thefts and manages complaints while maintaining client satisfaction.

Human resource management comprises recruiting, hiring, and managing employees of an organization. It ensures the safety and welfare of employees and assists in making healthy relations among employers, employees, and business organizations. Moreover, it encourages team spirit and teamwork while providing plans to achieve goals.

Customer relationship management comprises the combination of practices, strategies, and technologies to manage and analyze customer relations. It is beneficial in managing external interactions with customers and optimizing sales in a business. Apart from this, it easily tracks performance goals and sales and improves customer retention.

Provider Service Insights:

Patient Enrollment and Strategic Planning

Patient Care Service

Revenue Cycle Management

A detailed breakup and analysis of the healthcare BPO market based on the provider service has also been provided in the report. This includes patient enrollment and strategic planning, patient care service, and revenue cycle management. According to the report, revenue cycle management accounted for the largest market share as they are utilized to track the financial dealings with patients from the initial appointment to the final payment of the balance associated with the healthcare systems. In addition to this, it assists in handling administrative functions through billing, payment processing, and electronic health record systems.

Patient care service is therapeutics and diagnostics services provided by the hospital to inpatients and outpatients suffering from various health problems. In addition, it focuses on enhanced safety, comfort, and the health of patients. Various healthcare organizations are offering enhanced patient care solutions and handling and answering numerous queries of them.

Patient enrollment and strategic planning is the process of registering a patient into a clinical trial by incorporating different suitable strategies. They assist in choosing the best patients for the trial and have a flexible outreach plan. Also, the right enrollment strategy will incorporate materials for pre-screening and aid in minimizing the trial costs.

Pharmaceutical Service Insights:

Manufacturing Services

Research and Development Services

Non-clinical Services

A detailed breakup and analysis of the healthcare BPO market based on the pharmaceutical service has also been provided in the report. This includes manufacturing services, research and development services, and non-clinical services. Manufacturing services refer to the process of outsourcing the work of manufacturing or producing numerous medications, such as pills, tablets, and capsules for consumption by a third party. They comprise drug development processes and regulatory support to reduce the lengthy approval procedure for a drug to be released in the market.

Research and development (R&D) services refer to the series of activities that are designed to reach the goal of discovering and delivering new medical drugs, devices, and therapies to market. They comprise pre-clinical research and discovery of innovative drugs, clinical testing of prescription drugs in trials, preparation and submission of applications for Food and drug administration (FDA) approval, designing production processes for the new product, and testing of a new drug against existing drug to ultimately show the superior benefits of the new drugs.

Non-clinical services comprise supply chain management and logistics, sales and marketing services, such as forecasting, performance reporting, analytics, research, and marketing in pharmaceuticals.

Regional Insights:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America (the United States and Canada) was the largest market for healthcare BPO. The growing adoption of healthcare BPO due to the strong reimbursement framework is propelling the growth of the market. Apart from this, the rising utilization of healthcare BPO to optimize operational costs and improve patient safety is bolstering the growth of the market. Moreover, the increasing emergence of artificial intelligence (AI) in disease diagnosis is contributing to the growth of the market in the region.

Competitive Landscape:

The report has also provided a comprehensive analysis of the competitive landscape in the global healthcare BPO market. Competitive analysis such as market structure, market share by key players, player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided. Some of the companies covered include:

Accenture plc

Cognizant

GeBBS Healthcare Solutions

Genpact

International Business Machines Corporation

IQVIA

NTT Data Corporation

Omega Healthcare

Parexel International Corporation

Tata Consultancy Services

WNS (Holdings) Limited

Xerox Corporation

Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.

Key Questions Answered in This Report

  • 1. What was the size of the global healthcare BPO market in 2023?
  • 2. What is the expected growth rate of the global healthcare BPO market during 2024-2032?
  • 3. What has been the impact of COVID-19 on the global healthcare BPO market?
  • 4. What are the key factors driving the global healthcare BPO market?
  • 5. What is the breakup of the global healthcare BPO market based on the payer service?
  • 6. What is the breakup of the global healthcare BPO market based on the provider service?
  • 7. What are the key regions in the global healthcare BPO market?
  • 8. Who are the key players/companies in the global healthcare BPO market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Healthcare BPO Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Payer Service

  • 6.1 Human Resource Management
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Claims Management
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Customer Relationship Management
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast
  • 6.4 Operational and Administrative Management
    • 6.4.1 Market Trends
    • 6.4.2 Market Forecast
  • 6.5 Care Management
    • 6.5.1 Market Trends
    • 6.5.2 Market Forecast
  • 6.6 Provider Management
    • 6.6.1 Market Trends
    • 6.6.2 Market Forecast
  • 6.7 Others
    • 6.7.1 Market Trends
    • 6.7.2 Market Forecast

7 Market Breakup by Provider Service

  • 7.1 Patient Enrollment and Strategic Planning
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Patient Care Service
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast
  • 7.3 Revenue Cycle Management
    • 7.3.1 Market Trends
    • 7.3.2 Market Forecast

8 Market Breakup by Pharmaceutical Service

  • 8.1 Manufacturing Services
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Research and Development Services
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 Non-clinical Services
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast

9 Market Breakup by Region

  • 9.1 North America
    • 9.1.1 United States
      • 9.1.1.1 Market Trends
      • 9.1.1.2 Market Forecast
    • 9.1.2 Canada
      • 9.1.2.1 Market Trends
      • 9.1.2.2 Market Forecast
  • 9.2 Asia-Pacific
    • 9.2.1 China
      • 9.2.1.1 Market Trends
      • 9.2.1.2 Market Forecast
    • 9.2.2 Japan
      • 9.2.2.1 Market Trends
      • 9.2.2.2 Market Forecast
    • 9.2.3 India
      • 9.2.3.1 Market Trends
      • 9.2.3.2 Market Forecast
    • 9.2.4 South Korea
      • 9.2.4.1 Market Trends
      • 9.2.4.2 Market Forecast
    • 9.2.5 Australia
      • 9.2.5.1 Market Trends
      • 9.2.5.2 Market Forecast
    • 9.2.6 Indonesia
      • 9.2.6.1 Market Trends
      • 9.2.6.2 Market Forecast
    • 9.2.7 Others
      • 9.2.7.1 Market Trends
      • 9.2.7.2 Market Forecast
  • 9.3 Europe
    • 9.3.1 Germany
      • 9.3.1.1 Market Trends
      • 9.3.1.2 Market Forecast
    • 9.3.2 France
      • 9.3.2.1 Market Trends
      • 9.3.2.2 Market Forecast
    • 9.3.3 United Kingdom
      • 9.3.3.1 Market Trends
      • 9.3.3.2 Market Forecast
    • 9.3.4 Italy
      • 9.3.4.1 Market Trends
      • 9.3.4.2 Market Forecast
    • 9.3.5 Spain
      • 9.3.5.1 Market Trends
      • 9.3.5.2 Market Forecast
    • 9.3.6 Russia
      • 9.3.6.1 Market Trends
      • 9.3.6.2 Market Forecast
    • 9.3.7 Others
      • 9.3.7.1 Market Trends
      • 9.3.7.2 Market Forecast
  • 9.4 Latin America
    • 9.4.1 Brazil
      • 9.4.1.1 Market Trends
      • 9.4.1.2 Market Forecast
    • 9.4.2 Mexico
      • 9.4.2.1 Market Trends
      • 9.4.2.2 Market Forecast
    • 9.4.3 Others
      • 9.4.3.1 Market Trends
      • 9.4.3.2 Market Forecast
  • 9.5 Middle East and Africa
    • 9.5.1 Market Trends
    • 9.5.2 Market Breakup by Country
    • 9.5.3 Market Forecast

10 SWOT Analysis

  • 10.1 Overview
  • 10.2 Strengths
  • 10.3 Weaknesses
  • 10.4 Opportunities
  • 10.5 Threats

11 Value Chain Analysis

12 Porters Five Forces Analysis

  • 12.1 Overview
  • 12.2 Bargaining Power of Buyers
  • 12.3 Bargaining Power of Suppliers
  • 12.4 Degree of Competition
  • 12.5 Threat of New Entrants
  • 12.6 Threat of Substitutes

13 Price Analysis

14 Competitive Landscape

  • 14.1 Market Structure
  • 14.2 Key Players
  • 14.3 Profiles of Key Players
    • 14.3.1 Accenture plc
      • 14.3.1.1 Company Overview
      • 14.3.1.2 Product Portfolio
      • 14.3.1.3 Financials
      • 14.3.1.4 SWOT Analysis
    • 14.3.2 Cognizant
      • 14.3.2.1 Company Overview
      • 14.3.2.2 Product Portfolio
      • 14.3.2.3 Financials
      • 14.3.2.4 SWOT Analysis
    • 14.3.3 GeBBS Healthcare Solutions
      • 14.3.3.1 Company Overview
      • 14.3.3.2 Product Portfolio
    • 14.3.4 Genpact
      • 14.3.4.1 Company Overview
      • 14.3.4.2 Product Portfolio
      • 14.3.4.3 Financials
      • 14.3.4.4 SWOT Analysis
    • 14.3.5 International Business Machines Corporation
      • 14.3.5.1 Company Overview
      • 14.3.5.2 Product Portfolio
      • 14.3.5.3 Financials
      • 14.3.5.4 SWOT Analysis
    • 14.3.6 IQVIA
      • 14.3.6.1 Company Overview
      • 14.3.6.2 Product Portfolio
      • 14.3.6.3 Financials
      • 14.3.6.4 SWOT Analysis
    • 14.3.7 NTT Data Corporation
      • 14.3.7.1 Company Overview
      • 14.3.7.2 Product Portfolio
      • 14.3.7.3 Financials
      • 14.3.7.4 SWOT Analysis
    • 14.3.8 Omega Healthcare
      • 14.3.8.1 Company Overview
      • 14.3.8.2 Product Portfolio
    • 14.3.9 Parexel International Corporation
      • 14.3.9.1 Company Overview
      • 14.3.9.2 Product Portfolio
      • 14.3.9.3 SWOT Analysis
    • 14.3.10 Tata Consultancy Services
      • 14.3.10.1 Company Overview
      • 14.3.10.2 Product Portfolio
      • 14.3.10.3 Financials
      • 14.3.10.4 SWOT Analysis
    • 14.3.11 WNS (Holdings) Limited
      • 14.3.11.1 Company Overview
      • 14.3.11.2 Product Portfolio
      • 14.3.11.3 Financials
    • 14.3.12 Xerox Corporation
      • 14.3.12.1 Company Overview
      • 14.3.12.2 Product Portfolio
      • 14.3.12.3 Financials
      • 14.3.12.4 SWOT Analysis