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ヘルスケアBPOの世界市場 - 世界の業界分析、規模、シェア、成長、動向、予測(2023年~2030年)- サービスタイプ別、地域別、企業別

Healthcare BPO Market - Global Healthcare BPO Industry Analysis, Size, Share, Growth, Trends, and Forecast 2023-2030 - (By Service Type Coverage, By Geographic Coverage and By Company)

出版日: | 発行: Fairfield Market Research | ページ情報: 英文 223 Pages | 納期: 2~5営業日

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ヘルスケアBPOの世界市場 - 世界の業界分析、規模、シェア、成長、動向、予測(2023年~2030年)- サービスタイプ別、地域別、企業別
出版日: 2024年03月05日
発行: Fairfield Market Research
ページ情報: 英文 223 Pages
納期: 2~5営業日
  • 全表示
  • 概要
  • 目次
概要

世界のヘルスケアビジネスプロセスアウトソーシング(BPO)の市場規模は、今後数年間で著しい成長を遂げ、2023年の約2,355億米ドルから、2030年末には4,305億米ドルに達すると予測されています。予測期間中の年間平均成長率(CAGR)9.0%を反映したこの大幅な拡大は、業界のいくつかの主要動向と決定要因に牽引されています。

ヘルスケアBPO市場では、業界におけるデジタル技術の利用が急速に拡大し、手頃な価格の医療サービスに対するニーズが高まっていることを背景に、専門的ソリューションに対する需要が急増しています。業界の大手企業であるアクセスヘルスケアは、自動化、AI、ビッグデータを活用してヘルスケアのアウトソーシングを加速させ、世界的に臨床、管理、財務の成果を高めています。

プロバイダーアウトソーシングサービスは、特に請求計画と請求処理において、近年市場を独占しています。医療施設が請求モニタリングや収益サイクル管理(RCM)ソリューションへの依存度を高めていることから、こうしたサービスへの需要は今後も市場成長を牽引すると予想されます。さらに、医療費支払者からの需要の増加と健康保険加入者の急増に支えられ、支払者向けアウトソーシングサービスのカテゴリーが最も急速に成長すると予測されます。

米国を筆頭とする北米が、世界のヘルスケアBPO市場で最大のシェアを占めています。同地域の拡大は、ヘルスケアITアウトソーシングに対する意識の高まり、政府の重要なイニシアティブ、業界大手の存在によるものです。一方、中国とインドを中心とするアジア太平洋地域は、ヘルスケアITアウトソーシングに対する意識の高まり、ヘルスケアシステムの開発、インフラの成長により、市場が急成長しています。

当レポートでは、世界のヘルスケアBPO市場について調査し、市場の概要とともに、サービスタイプ別、地域別、企業別動向、および市場に参入する企業の競合動向などを提供しています。

目次

第1章 エグゼクティブサマリー

第2章 市場概要

  • 市場の定義とセグメンテーション
  • 市場力学
  • バリューチェーン分析
  • ポーターのファイブフォース分析
  • COVID-19の影響分析
  • ウクライナとロシアの紛争の影響
  • 経済概要
  • PESTLE分析

第3章 世界のヘルスケアBPO市場の見通し、2018年~2030年

  • 世界のヘルスケアBPO市場の見通し、サービスタイプ別、金額(100万米ドル)、2018年~2030年
  • 世界のヘルスケアBPO市場の見通し、地域別、金額(100万米ドル)、2018年~2030年

第4章 北米のヘルスケアBPO市場の見通し、2018年~2030年

第5章 欧州のヘルスケアBPO市場の見通し、2018年~2030年

第6章 アジア太平洋のヘルスケアBPO市場の見通し、2018年~2030年

第7章 ラテンアメリカのヘルスケアBPO市場の見通し、2018年~2030年

第8章 中東・アフリカのヘルスケアBPO市場の見通し、2018年~2030年

第9章 競合情勢

  • 容量と用途のヒートマップ
  • メーカーと用途のヒートマップ
  • 企業の市場シェア分析、2022年
  • 競争力ダッシュボード
  • 企業プロファイル
    • Cognizant
    • Accenture
    • Tata Consultancy Services
    • Xerox Corporation
    • HCL technologies
    • IBM Corporation
    • Wipro
    • Infosys BPM
    • Firstsource Solutions
    • R1 RCM
    • Invensis Technologies
    • WNX Limited
    • NTT Data Corporation
    • GeBBS Healthcare
    • Omega Healthcare
    • United Health Group

第10章 付録

目次

The global healthcare Business Process Outsourcing (BPO) market is set to witness remarkable growth in the coming years, with projections indicating a surge from approximately $235.5 billion in 2023 to an estimated $430.5 billion by the end of 2030. This substantial expansion, reflecting a Compound Annual Growth Rate (CAGR) of 9.0% over the forecast period, is driven by several key trends and determinants in the industry.

Specialized Solutions and Digital Technology Driving Market Growth

The healthcare BPO market is witnessing a surge in demand for specialized solutions, fueled by the rapid growth of digital technology usage in the industry and the increasing need for affordable healthcare services. Access Healthcare, a leading player in the industry, has utilized automation, AI, and big data to accelerate healthcare outsourcing, resulting in enhanced clinical, administrative, and financial outcomes globally.

Provider Outsourcing Services Lead Industry Dominance

Provider outsourcing services, particularly in billing planning and claims processing, have dominated the market in recent years. With medical facilities increasingly relying on billing monitoring and Revenue Cycle Management (RCM) solutions, the demand for these services is expected to continue driving market growth. Furthermore, the payer outsourcing services category is projected to experience the fastest growth, supported by the increasing demand from healthcare payers and the surge in health insurance enrollment.

North America and Asia Pacific Emerging as Key Market Frontiers

North America, spearheaded by the United States, holds the largest share in the global healthcare BPO market. The region's expansion is attributed to heightened awareness of healthcare IT outsourcing, significant government initiatives, and the presence of major industry players. In contrast, the Asia Pacific region, led by China and India, is witnessing rapid market growth due to increasing awareness of healthcare IT outsourcing, healthcare system development, and infrastructure growth.

Regulatory Compliance and Technological Innovation Shaping Industry Dynamics

Tight regulations surrounding patient confidentiality, data privacy, and security compliance are shaping the healthcare BPO landscape. Compliance with regulations such as the US Health Insurance Portability and Accountability Act (HIPAA) and the General Data Protection Regulation (GDPR) in the EU is essential, favoring specialized healthcare BPOs equipped to handle complex regulatory needs.

Opportunities in Medical Claim Administration and Innovative Technology Adoption

The growing emphasis on medical claim administration and the increasing adoption of innovative technologies, including AI-powered drug discovery tools, present significant growth opportunities in the healthcare BPO market. Outsourcing medical claims management processes enhances efficiency and revenue generation for healthcare organizations, while technological advancements streamline drug discovery processes, propelling market expansion.

Addressing Growth Barriers and Expanding Opportunities

Despite growth opportunities, the industry faces challenges such as complicated regulatory norms and hidden expenses associated with outsourcing. However, initiatives aimed at clarifying regulations and mitigating hidden costs are underway, fostering a conducive environment for market growth.

Competitive Analysis:

The healthcare BPO market exhibits fragmentation, with numerous major players, though a select few currently hold significant market share. Expectations within the competitive landscape foresee further consolidation in the forthcoming years.

Leaders in the Global Healthcare BPO Market

  • Cognizant
  • Accenture
  • Tata Consultancy Services
  • Xerox Corporation
  • HCL Technologies
  • IBM Corporation
  • Wipro
  • Infosys BPM
  • Firstsource Solutions
  • R1 RCM
  • Invensis Technologies
  • WNX Limited
  • NTT Data Corporation
  • GeBBS Healthcare
  • Omega Healthcare
  • United Health Group

Global Healthcare BPO Market is Segmented as Below:

By Service Type:

  • Provider Outsourcing Services
    • Revenue Cycle Management
    • Patient Enrollment
    • Patient Care
  • Payer Outsourcing Services
    • Claims Management
    • Customer Relationship Management
    • Billing & Accounts Management
    • HR and IT Services
  • Operation Services
    • Manufacturing
    • R&D
    • Supply Chain Management & Logistics
    • Sales & Marketing Services

By Geographic Coverage:

  • North America
    • U.S.
    • Canada
  • Europe
    • Germany
    • U.K.
    • France
    • Italy
    • Turkey
    • Russia
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • South Korea
    • India
    • Southeast Asia
    • Rest of Asia Pacific
  • Latin America
    • Brazil
    • Mexico
    • Argentina
    • Rest of Latin America
  • Middle East & Africa
    • GCC
    • South Africa
    • Egypt
    • Nigeria
    • Rest of Middle East & Africa

Table of Contents

1. Executive Summary

  • 1.1. Global Healthcare BPO Market Snapshot
  • 1.2. Future Projections
  • 1.3. Key Market Trends
  • 1.4. Regional Snapshot, by Value, 2022
  • 1.5. Analyst Recommendations

2. Market Overview

  • 2.1. Market Definitions and Segmentations
  • 2.2. Market Dynamics
    • 2.2.1. Drivers
    • 2.2.2. Restraints
    • 2.2.3. Market Opportunities
  • 2.3. Value Chain Analysis
  • 2.4. Porter's Five Forces Analysis
  • 2.5. COVID-19 Impact Analysis
    • 2.5.1. Supply
    • 2.5.2. Demand
  • 2.6. Impact of Ukraine-Russia Conflict
  • 2.7. Economic Overview
    • 2.7.1. World Economic Projections
  • 2.8. PESTLE Analysis

3. Global Healthcare BPO Market Outlook, 2018 - 2030

  • 3.1. Global Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 3.1.1. Key Highlights
      • 3.1.1.1. Provider Outsourcing Services
        • 3.1.1.1.1. Revenue Cycle Management
        • 3.1.1.1.2. Patient Enrollment
        • 3.1.1.1.3. Patient Care
      • 3.1.1.2. Payer Outsourcing Services
        • 3.1.1.2.1. Claims Management
        • 3.1.1.2.2. Customer Relationship Management
        • 3.1.1.2.3. Billing & Accounts Management
        • 3.1.1.2.4. HR and IT Services
      • 3.1.1.3. Operation Services
        • 3.1.1.3.1. Manufacturing
        • 3.1.1.3.2. R&D
        • 3.1.1.3.3. Supply Chain Management & Logistics
        • 3.1.1.3.4. Sales & Marketing Services
  • 3.2. Global Healthcare BPO Market Outlook, by Region, Value (US$ Mn), 2018 - 2030
    • 3.2.1. Key Highlights
      • 3.2.1.1. North America
      • 3.2.1.2. Europe
      • 3.2.1.3. Asia Pacific
      • 3.2.1.4. Latin America
      • 3.2.1.5. Middle East & Africa

4. North America Healthcare BPO Market Outlook, 2018 - 2030

  • 4.1. North America Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 4.1.1. Key Highlights
      • 4.1.1.1. Provider Outsourcing Services
        • 4.1.1.1.1. Revenue Cycle Management
        • 4.1.1.1.2. Patient Enrollment
        • 4.1.1.1.3. Patient Care
      • 4.1.1.2. Payer Outsourcing Services
        • 4.1.1.2.1. Claims Management
        • 4.1.1.2.2. Customer Relationship Management
        • 4.1.1.2.3. Billing & Accounts Management
        • 4.1.1.2.4. HR and IT Services
      • 4.1.1.3. Operation Services
        • 4.1.1.3.1. Manufacturing
        • 4.1.1.3.2. R&D
        • 4.1.1.3.3. Supply Chain Management & Logistics
        • 4.1.1.3.4. Sales & Marketing Services
    • 4.1.2. BPS Analysis/Market Attractiveness Analysis
  • 4.2. North America Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
    • 4.2.1. Key Highlights
      • 4.2.1.1. U.S. Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 4.2.1.2. Canada Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 4.2.2. BPS Analysis/Market Attractiveness Analysis

5. Europe Healthcare BPO Market Outlook, 2018 - 2030

  • 5.1. Europe Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.1.1. Key Highlights
      • 5.1.1.1. Provider Outsourcing Services
        • 5.1.1.1.1. Revenue Cycle Management
        • 5.1.1.1.2. Patient Enrollment
        • 5.1.1.1.3. Patient Care
      • 5.1.1.2. Payer Outsourcing Services
        • 5.1.1.2.1. Claims Management
        • 5.1.1.2.2. Customer Relationship Management
        • 5.1.1.2.3. Billing & Accounts Management
        • 5.1.1.2.4. HR and IT Services
      • 5.1.1.3. Operation Services
        • 5.1.1.3.1. Manufacturing
        • 5.1.1.3.2. R&D
        • 5.1.1.3.3. Supply Chain Management & Logistics
        • 5.1.1.3.4. Sales & Marketing Services
    • 5.1.2. BPS Analysis/Market Attractiveness Analysis
  • 5.2. Europe Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
    • 5.2.1. Key Highlights
      • 5.2.1.1. Germany Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.2. U.K. Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.3. France Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.4. Italy Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.5. Turkey Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.6. Russia Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.7. Rest of Europe Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.2.2. BPS Analysis/Market Attractiveness Analysis

6. Asia Pacific Healthcare BPO Market Outlook, 2018 - 2030

  • 6.1. Asia Pacific Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 6.1.1. Key Highlights
      • 6.1.1.1. Provider Outsourcing Services
        • 6.1.1.1.1. Revenue Cycle Management
        • 6.1.1.1.2. Patient Enrollment
        • 6.1.1.1.3. Patient Care
      • 6.1.1.2. Payer Outsourcing Services
        • 6.1.1.2.1. Claims Management
        • 6.1.1.2.2. Customer Relationship Management
        • 6.1.1.2.3. Billing & Accounts Management
        • 6.1.1.2.4. HR and IT Services
      • 6.1.1.3. Operation Services
        • 6.1.1.3.1. Manufacturing
        • 6.1.1.3.2. R&D
        • 6.1.1.3.3. Supply Chain Management & Logistics
        • 6.1.1.3.4. Sales & Marketing Services
    • 6.1.2. BPS Analysis/Market Attractiveness Analysis
  • 6.2. Asia Pacific Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
    • 6.2.1. Key Highlights
      • 6.2.1.1. China Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 6.2.1.2. Japan Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 6.2.1.3. South Korea Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 6.2.1.4. India Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 6.2.1.5. Southeast Asia Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 6.2.1.6. Rest of Asia Pacific Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 6.2.2. BPS Analysis/Market Attractiveness Analysis

7. Latin America Healthcare BPO Market Outlook, 2018 - 2030

  • 7.1. Latin America Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 7.1.1. Key Highlights
      • 7.1.1.1. Provider Outsourcing Services
        • 7.1.1.1.1. Revenue Cycle Management
        • 7.1.1.1.2. Patient Enrollment
        • 7.1.1.1.3. Patient Care
      • 7.1.1.2. Payer Outsourcing Services
        • 7.1.1.2.1. Claims Management
        • 7.1.1.2.2. Customer Relationship Management
        • 7.1.1.2.3. Billing & Accounts Management
        • 7.1.1.2.4. HR and IT Services
      • 7.1.1.3. Operation Services
        • 7.1.1.3.1. Manufacturing
        • 7.1.1.3.2. R&D
        • 7.1.1.3.3. Supply Chain Management & Logistics
        • 7.1.1.3.4. Sales & Marketing Services
    • 7.1.2. BPS Analysis/Market Attractiveness Analysis
  • 7.2. Latin America Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
    • 7.2.1. Key Highlights
      • 7.2.1.1. Brazil Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 7.2.1.2. Mexico Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 7.2.1.3. Argentina Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 7.2.1.4. Rest of Latin America Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 7.2.2. BPS Analysis/Market Attractiveness Analysis

8. Middle East & Africa Healthcare BPO Market Outlook, 2018 - 2030

  • 8.1. Middle East & Africa Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 8.1.1. Key Highlights
      • 8.1.1.1. Provider Outsourcing Services
        • 8.1.1.1.1. Revenue Cycle Management
        • 8.1.1.1.2. Patient Enrollment
        • 8.1.1.1.3. Patient Care
      • 8.1.1.2. Payer Outsourcing Services
        • 8.1.1.2.1. Claims Management
        • 8.1.1.2.2. Customer Relationship Management
        • 8.1.1.2.3. Billing & Accounts Management
        • 8.1.1.2.4. HR and IT Services
      • 8.1.1.3. Operation Services
        • 8.1.1.3.1. Manufacturing
        • 8.1.1.3.2. R&D
        • 8.1.1.3.3. Supply Chain Management & Logistics
        • 8.1.1.3.4. Sales & Marketing Services
    • 8.1.2. BPS Analysis/Market Attractiveness Analysis
  • 8.2. Middle East & Africa Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
    • 8.2.1. Key Highlights
      • 8.2.1.1. GCC Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 8.2.1.2. South Africa Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 8.2.1.3. Egypt Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 8.2.1.4. Nigeria Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 8.2.1.5. Rest of Middle East & Africa Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 8.2.2. BPS Analysis/Market Attractiveness Analysis

9. Competitive Landscape

  • 9.1. Capacity vs Application Heatmap
  • 9.2. Manufacturer vs Application Heatmap
  • 9.3. Company Market Share Analysis, 2022
  • 9.4. Competitive Dashboard
  • 9.5. Company Profiles
    • 9.5.1. Cognizant
      • 9.5.1.1. Company Overview
      • 9.5.1.2. Product Portfolio
      • 9.5.1.3. Financial Overview
      • 9.5.1.4. Business Strategies and Development
    • 9.5.2. Accenture
      • 9.5.2.1. Company Overview
      • 9.5.2.2. Product Portfolio
      • 9.5.2.3. Financial Overview
      • 9.5.2.4. Business Strategies and Development
    • 9.5.3. Tata Consultancy Services
      • 9.5.3.1. Company Overview
      • 9.5.3.2. Product Portfolio
      • 9.5.3.3. Financial Overview
      • 9.5.3.4. Business Strategies and Development
    • 9.5.4. Xerox Corporation
      • 9.5.4.1. Company Overview
      • 9.5.4.2. Product Portfolio
      • 9.5.4.3. Financial Overview
      • 9.5.4.4. Business Strategies and Development
    • 9.5.5. HCL technologies
      • 9.5.5.1. Company Overview
      • 9.5.5.2. Product Portfolio
      • 9.5.5.3. Financial Overview
      • 9.5.5.4. Business Strategies and Development
    • 9.5.6. IBM Corporation
      • 9.5.6.1. Company Overview
      • 9.5.6.2. Product Portfolio
      • 9.5.6.3. Financial Overview
      • 9.5.6.4. Business Strategies and Development
    • 9.5.7. Wipro
      • 9.5.7.1. Company Overview
      • 9.5.7.2. Product Portfolio
      • 9.5.7.3. Financial Overview
      • 9.5.7.4. Business Strategies and Development
    • 9.5.8. Infosys BPM
      • 9.5.8.1. Company Overview
      • 9.5.8.2. Product Portfolio
      • 9.5.8.3. Business Strategies and Development
    • 9.5.9. Firstsource Solutions
      • 9.5.9.1. Company Overview
      • 9.5.9.2. Product Portfolio
      • 9.5.9.3. Financial Overview
      • 9.5.9.4. Business Strategies and Development
    • 9.5.10. R1 RCM
      • 9.5.10.1. Company Overview
      • 9.5.10.2. Product Portfolio
      • 9.5.10.3. Financial Overview
      • 9.5.10.4. Business Strategies and Development
    • 9.5.11. Invensis Technologies
      • 9.5.11.1. Company Overview
      • 9.5.11.2. Product Portfolio
      • 9.5.11.3. Financial Overview
      • 9.5.11.4. Business Strategies and Development
    • 9.5.12. WNX Limited
      • 9.5.12.1. Company Overview
      • 9.5.12.2. Product Portfolio
      • 9.5.12.3. Financial Overview
      • 9.5.12.4. Business Strategies and Development
    • 9.5.13. NTT Data Corporation
      • 9.5.13.1. Company Overview
      • 9.5.13.2. Product Portfolio
      • 9.5.13.3. Financial Overview
      • 9.5.13.4. Business Strategies and Development
    • 9.5.14. GeBBS Healthcare
      • 9.5.14.1. Company Overview
      • 9.5.14.2. Product Portfolio
      • 9.5.14.3. Financial Overview
      • 9.5.14.4. Business Strategies and Development
    • 9.5.15. Omega Healthcare
      • 9.5.15.1. Company Overview
      • 9.5.15.2. Product Portfolio
      • 9.5.15.3. Financial Overview
      • 9.5.15.4. Business Strategies and Development
    • 9.5.16. United Health Group
      • 9.5.16.1. Company Overview
      • 9.5.16.2. Product Portfolio
      • 9.5.16.3. Financial Overview
      • 9.5.16.4. Business Strategies and Development

10. Appendix

  • 10.1. Research Methodology
  • 10.2. Report Assumptions
  • 10.3. Acronyms and Abbreviations