ヘルスケアBPO市場：支払者サービス別、提供者サービス別、医薬品サービス別、地域別

ヘルスケアBPO市場は2025年に3,529億4,000万米ドルと推定され、2032年には6,369億5,000万米ドルに達すると予測され、2025年から2032年にかけてCAGR8.8%で成長すると予測されます。

ヘルスケアBPO（ビジネスプロセスアウトソーシング）とは、医療機関の非臨床業務や非中核業務を外部の請負業者（第三者機関）に依頼することです。世界中の病院、診療所、その他の医療施設では、患者ケアの向上、専門医へのアクセス向上、コスト削減、重大なミスの減少、より多くのサービスの提供などを目的に、院内で業務を行う代わりに外注しています。

市場力学：

慢性疾患の負担増、高齢者人口の増加、ヘルスケアITソリューションやBPOサービスの採用拡大、CPO（Clinical Process Outsourcing）の急増、アウトソーシングの増加傾向、ヘルスケア業界における研究開発の増加、製薬業界の急成長は、世界のヘルスケアBPO市場の成長を促進すると予想される主な要因です。

例えば、2023年5月、アメリカのヘルスケア・サービス・プロバイダーであるオプタム社は、フィリピンの医療ビジネス・プロセス・アウトソーシング（BPO）に約8億ペソの投資を計画しています。オプタム社は今年3月、すでに投資委員会（BOI）と面会し、ダバオで計画されている新規プロジェクトの詳細や機器の輸入に関する質問について協議しています。

さらに、インド・ブランド・エクイティ財団（IBEF）によると、インドの国内医薬品市場は2021年に420億米ドルに達し、2024年には650億米ドル、2030年には1,200～1,300億米ドルに達すると予想されています。これが市場の成長を牽引しています。

本調査の主な特徴

• 本レポートでは、世界のヘルスケアBPO市場を詳細に分析し、2024年を基準年とした予測期間2025年～2032年の市場規模および年間平均成長率（CAGR%）を掲載しています。
• また、さまざまなセグメントにおける潜在的な収益機会を明らかにし、この市場の魅力的な投資提案マトリクスについて解説しています。
• また、市場促進要因、抑制要因、機会、新製品の上市や承認、市場動向、地域別の展望、主要企業が採用する競争戦略などに関する重要な考察も提供しています。
• 企業ハイライト、製品ポートフォリオ、主要なハイライト、財務実績、戦略などのパラメータに基づいて、世界のヘルスケアBPO市場の主要企業プロファイルを掲載しています。
• 本レポートからの洞察により、マーケティング担当者や企業の経営陣は、将来の製品発売、タイプアップ、市場拡大、マーケティング戦術に関する情報に基づいた意思決定を行うことができます。
• ヘルスケアBPOの世界市場レポートは、投資家、サプライヤー、製品メーカー、流通業者、新規参入者、財務アナリストなど、この業界の様々な利害関係者を対象としています。
• 利害関係者は、世界のヘルスケアBPO市場の分析に使用される様々な戦略マトリックスを通じて、意思決定が容易になります。

目次

第1章 調査の目的と前提条件

• 調査目的
• 前提条件
• 略語

第2章 市場の展望

• レポートの説明
  • 市場の定義と範囲
• エグゼクティブサマリー
• Coherent Opportunity Map（COM）

第3章 市場力学、規制、動向分析

• 市場力学
  • アウトソーシングの増加傾向
  • 複雑な規則と規制
  • 製薬業界の急速な成長
• 影響分析
• 主なハイライト
• 規制シナリオ
• 製品の発売/承認
• PEST分析
• PORTERの分析
• 合併と買収のシナリオ

第4章 世界のヘルスケアBPO市場- コロナウイルス（COVID-19）パンデミックの影響

• COVID-19疫学
• 供給側と需要側の分析
• 経済への影響

第5章 世界のヘルスケアBPO市場：支払者サービス別、2020年～2032年

• 人事管理
• クレーム管理
• 顧客関係管理（CRM）
• 運用/管理管理
• ケアマネジメント
• プロバイダー管理
• その他の支払者サービス

第6章 世界のヘルスケアBPO市場：提供者サービス別、2020年～2032年

• 患者登録と戦略計画
• 患者ケアサービス
• 収益サイクル管理

第7章 世界のヘルスケアBPO市場、医薬品サービス別、2020年～2032年

• 研究開発
• 製造業
• 非臨床サービス
• サプライチェーン管理と物流
• セールスおよびマーケティングサービス
• その他の非臨床サービス

第8章 世界のヘルスケアBPO市場、地域、2020年～2032年

• 北米
• 欧州
• アジア太平洋
• ラテンアメリカ
• 中東・アフリカ

第9章 競合情勢

• Parexel International
• IQVIA
• IBM Corporation
• Genpact Limited
• Cognizant
• Capgemini
• Accenture
• Sutherland Healthcare Solutions
• GeBBs Healthcare Solutions
• UnitedHealth Group Incorporated

第10章 セクション

• 調査手法
• 出版社について

Healthcare Bpo Market is estimated to be valued at USD 352.94 Bn in 2025 and is expected to reach USD 636.95 Bn by 2032, growing at a compound annual growth rate (CAGR) of 8.8% from 2025 to 2032.

Healthcare BPO (business process outsourcing) is a process of hiring an external contractor (third-party organization) to handle non-clinical and/or non-core activities of the healthcare organization. Several hospitals, clinics, and other medical facilities around the world outsource work instead of performing the tasks in-house to improve patient care, provide greater access to specialists, lower costs, lessen critical mistakes, and to offer more services.

Market Dynamics:

Growing burden of chronic disease, growing geriatric population, growing adoption of healthcare IT solutions or BPO services, rapid increase in Clinical Process Outsourcing (CPO), growing trend of outsourcing, increasing R&D in the healthcare industry, and rapid growth of the pharmaceutical industry are major factors expected to drive growth of the global healthcare BPO market.

For instance, in May 2023, Optum, American healthcare services provider, planned to invest some P800 million in medical business process outsourcing (BPO) in the Philippines. Optum, in March this year, have already met with the Board of Investments (BOI) to discuss details of their planned new project in Davao and queries on the importation of equipment.

Moreover, according to India Brand Equity Foundation (IBEF), India's domestic pharmaceutical market stood at US$ 42 billion in 2021 and is expected to reach US$ 65 billion by 2024 and US$ 120-130 billion by 2030. This in turn is driving the growth of the market.

Key features of the study:

• This report provides in-depth analysis of the global healthcare BPO market, and provides market size (US$ Billion) and compound annual growth rate (CAGR%) for the forecast period 2025-2032, considering 2024 as the base year.
• It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market.
• This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, market trends, regional outlook, and competitive strategies adopted by key players.
• It profiles key players in the global healthcare BPO market based on the following parameters such as company highlights, products portfolio, key highlights, financial performance, and strategies.
• Key companies covered as a part of this study include Parexel International, IQVIA, IBM Corporation, Genpact Limited, Cognizant, Capgemini, Accenture, Sutherland Healthcare Solutions, GeBBs Healthcare Solutions, and UnitedHealth Group Incorporated, among others.
• Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics.
• The global healthcare BPO market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts.
• Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global healthcare BPO market.

Detailed Segmentation:

• Global Healthcare BPO Market, By Payer Service:
  • Human Resource Management
  • Claims Management
  • Customer Relationship Management (CRM)
  • Operational/Administrative Management
  • Care Management
  • Provider Management
  • Other Payer Services
• Global Healthcare BPO Market, By Provider Service:
  • Patient Enrolment and Strategic Planning
  • Patient Care Service
  • Revenue Cycle Management
• Global Healthcare BPO Market, By Pharmaceutical Service:
  • Research and Development
  • Manufacturing
  • Non-clinical Services
  • Supply Chain Management and Logistics
  • Sales and Marketing Services
  • Other Non-clinical Services
• Global Healthcare BPO Market, By Geography:
  • North America
  • Europe
  • Asia Pacific
  • Latin America
  • Middle East & Africa
• Company Profiles:
  • Parexel International
  • IQVIA
  • IBM Corporation
  • Genpact Limited
  • Cognizant
  • Capgemini
  • Accenture
  • Sutherland Healthcare Solutions
  • GeBBs Healthcare Solutions
  • UnitedHealth Group Incorporated

Table of Contents

1. Research Objectives and Assumptions

• Research Objectives
• Assumptions
• Abbreviations

2. Market Purview

• Report Description
  • Market Definition and Scope
• Executive Summary
  • Market Snapshot, By Payer Service
  • Market Snapshot, By Provider Service
  • Market Snapshot, By Pharmaceutical Service
  • Market Snapshot, By Geography
• Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

• Market Dynamics
  • Growing trend of outsourcing
  • Complex rules and regulations
  • Rapid growth of the pharmaceutical industry
• Impact Analysis
• Key Highlights
• Regulatory Scenario
• Product launch/Approvals
• PEST Analysis
• PORTER's Analysis
• Merger and Acquisition Scenario

4. Global Healthcare BPO Market - Impact of Coronavirus (COVID-19) Pandemic

• COVID-19 Epidemiology
• Supply Side and Demand Side Analysis
• Economic Impact

5. Global Healthcare BPO Market, By Payer Service, 2020-2032, (US$ Bn)

• Introduction
  • Market Share Analysis, 2025 and 2032 (%)
  • Y-o-Y Growth Analysis, 2021 - 2032
  • Segment Trends
• Human Resource Management
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Claims Management
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Customer Relationship Management (CRM)
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Operational/Administrative Management
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Care Management
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Provider Management
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Other Payer Services
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)

6. Global Healthcare BPO Market, By Provider Service, 2020-2032, (US$ Bn)

• Introduction
  • Market Share Analysis, 2025 and 2032 (%)
  • Y-o-Y Growth Analysis, 2021 - 2032
  • Segment Trends
• Patient Enrolment and Strategic Planning
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Patient Care Service
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Revenue Cycle Management
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)

7. Global Healthcare BPO Market, By Pharmaceutical Service, 2020-2032, (US$ Bn)

• Introduction
  • Market Share Analysis, 2025 and 2032 (%)
  • Y-o-Y Growth Analysis, 2021 - 2032
  • Segment Trends
• Research and Development
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Manufacturing
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Non-clinical Services
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Supply Chain Management and Logistics
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Sales and Marketing Services
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Other Non-clinical Services
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)

8. Global Healthcare BPO Market, By Geography, 2020-2032, (US$ Bn)

• Introduction
  • Market Share Analysis, 2025 and 2032 (%)
  • Y-o-Y Growth Analysis, 2021 - 2032
  • Segment Trends
• North America
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032,(US$ Bn)
• Europe
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032,(US$ Bn)
• Asia Pacific
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032,(US$ Bn)
• Latin America
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032,(US$ Bn)
• Middle East & Africa
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032,(US$ Bn)

9. Competitive Landscape

• Parexel International
  • Company Highlights
  • Product Portfolio
  • Key Developments
  • Financial Performance
  • Strategies
• IQVIA
  • Company Highlights
  • Product Portfolio
  • Key Developments
  • Financial Performance
  • Strategies
• IBM Corporation
  • Company Highlights
  • Product Portfolio
  • Key Developments
  • Financial Performance
  • Strategies
• Genpact Limited
  • Company Highlights
  • Product Portfolio
  • Key Developments
  • Financial Performance
  • Strategies
• Cognizant
  • Company Highlights
  • Product Portfolio
  • Key Developments
  • Financial Performance
  • Strategies
• Capgemini
  • Company Highlights
  • Product Portfolio
  • Key Developments
  • Financial Performance
  • Strategies
• Accenture
  • Company Highlights
  • Product Portfolio
  • Key Developments
  • Financial Performance
  • Strategies
• Sutherland Healthcare Solutions
  • Company Highlights
  • Product Portfolio
  • Key Developments
  • Financial Performance
  • Strategies
• GeBBs Healthcare Solutions
  • Company Highlights
  • Product Portfolio
  • Key Developments
  • Financial Performance
  • Strategies
• UnitedHealth Group Incorporated
  • Company Highlights
  • Product Portfolio
  • Key Developments
  • Financial Performance
  • Strategies
• Analyst Views

10. Section

• Research Methodology
• About us