市場調査レポート

商品コード

1379095

チャットボット市場：世界の産業動向、シェア、規模、成長、機会、2023-2028年予測

Chatbot Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028

出版日: 2023年11月02日 | 発行: IMARC

| ページ情報: 英文 148 Pages | 納期: 2～3営業日

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全表示
概要
図表
目次

概要

サンプル依頼リストに入れる

概要

世界のチャットボット市場規模は2022年に46億米ドルに達しました。今後、IMARC Groupは、市場は2028年までに172億米ドルに達し、2022年から2028年の間に24.6%の成長率（CAGR）を示すと予測しています。強化された顧客サービスに対する需要の高まり、顧客に効率的なソリューションを提供するためのメッセージングプラットフォームの利用の増加、映画、シリーズ、ドキュメンタリーを視聴するためのオーバーザトップ（OTT）プラットフォームの採用の増加は、市場を推進している主な要因の一部です。

チャットボットは、テキストや音声による対話を通じて人間の会話をシミュレートするために製造されたコンピュータ・プログラムです。人工知能（AI）技術を活用し、ユーザーのクエリやコマンドを理解して応答します。自然言語処理（NLP）アルゴリズムを使用して開発され、人間のような応答を解釈し、生成することができます。これにより、顧客はいつでも支援や情報を受け取ることができ、全体的な顧客満足度が向上します。また、複数の会話を同時に処理できるため、待ち時間が短縮され、顧客からの問い合わせの処理効率が向上します。注文追跡を自動化し、出荷の最新情報を提供し、オンラインブランドからの購入状況について顧客に情報を提供することができます。

現在、顧客に効率的でパーソナライズされたサービスを提供するチャットボットに対する需要の高まりが、市場の成長を後押ししています。これに加えて、オンラインで製品やサービスを提供し、顧客の玄関先まで届けるeコマース・プラットフォームの数が増加していることも、市場の成長に寄与しています。さらに、映画、シリーズ、ドキュメンタリーを視聴するためのオーバー・ザ・トップ（OTT）プラットフォームの採用が増加していることも、有利な市場見通しをもたらしています。これとは別に、自動化されたリアルタイムの顧客サポートに対する需要の高まりが市場の成長を支えています。さらに、文脈を理解し、複雑なクエリを解釈し、会話形式で応答できる会話型AIの人気が高まっていることも、市場の成長を後押ししています。さらに、自然言語処理（NLP）の進歩の増加が市場の成長を強化しています。

チャットボット市場の動向と促進要因：

顧客体験の向上に対する需要の高まり

現在、複数のタッチポイントでパーソナライズされたシームレスな体験を求める顧客の増加が、ビジネスウェブサイトへのチャットボットの統合を促進しています。これとは別に、技術の急速な進歩は、企業が運営し、顧客と対話する方法を変えています。AI、機械学習（ML）、チャットボット、データ分析などの新たなテクノロジーは、企業が顧客のインサイトを収集し、パーソナライズされた推奨を提供し、オーダーメイドの体験を提供することを可能にします。顧客はますますこれらのテクノロジーを受け入れ、企業がそれらを活用して全体的な体験を向上させることを期待するようになっています。さらに、チャットボットなどのテクノロジーは24時間体制で稼働し、顧客にいつでも即座に支援やサポートを提供できます。これにより、顧客は営業時間を待ったり、複雑な電話メニューをナビゲートしたりする必要がなくなり、全体的なユーザー体験が向上します。

メッセージング・プラットフォームの利用拡大

チャットボットなど、会話を自動化できるメッセージング・プラットフォームは、顧客とのやり取りを強化し、個人のコミュニケーション方法に革命を起こすために欠かせないツールです。チャットボットは人間の会話をシミュレートし、ユーザーにパーソナライズされた体験を提供することができます。チャットボットはまた、複雑なクエリを処理し、自然言語を理解し、カスタマーサポートからeコマース取引まで幅広いタスクを実行することができます。さらに、企業はメッセージング・プラットフォームのオープンAPIを活用して、これらのプラットフォーム内にチャットボットを直接導入しています。この統合により、企業は好みのプラットフォームで顧客にアプローチできるようになり、やり取りがより効率的かつ効果的になります。さらに、インスタント応答を提供するためにメッセージングプラットフォームの利用が増加していることが、チャットボットの需要を促進しています。

高まる業務のデジタル化

現在、業務効率を向上させ、手作業によるエラーの発生を減らすために、業務プロセスのデジタル化が進んでいます。これに加え、技術の進歩、消費者行動の変化、業務効率化の必要性が、業界を問わず企業がデジタルトランスフォーメーションを取り入れる原動力となっています。さらに、顧客の期待や体験を向上させるために、チャットボットなどの先進技術の統合が増加しています。さらに、スマートフォンの普及に伴い、消費者は、ショッピング、コミュニケーション、エンターテインメントなど、さまざまな活動において、デジタルプラットフォームへの接続と依存を強めています。このような消費者行動の変化により、企業は強力なオンラインプレゼンスを確立し、シームレスなデジタル体験を提供し、チャットボットを通じてパーソナライズされたサービスを提供し、個人の需要に応える必要に迫られています。

本レポートで扱う主な質問

2022年の世界のチャットボット市場規模は？
2023-2028年の世界のチャットボット市場の予想成長率は？
COVID-19が世界のチャットボット市場に与えた影響は？
世界のチャットボット市場を牽引する主要因は何か
チャットボットの世界市場のタイプ別区分は？
チャットボットの世界市場の製品別区分は？
チャットボットの世界市場の用途別区分は？
組織規模に基づくチャットボットの世界市場の内訳は？
チャットボットの世界市場の業種別区分は？
10.チャットボットの世界市場における主要地域は？
11.チャットボットの世界市場における主要プレイヤー/企業は？

ヘルスケア
- 市場動向
- 市場予測
小売
- 市場動向
- 市場予測
銀行、金融サービス、保険
- 市場動向
- 市場予測
メディアとエンターテイメント
- 市場動向
- 市場予測
旅行・観光
- 市場動向
- 市場予測
eコマース
- 市場動向
- 市場予測
その他
- 市場動向
- 市場予測

第11章市場内訳：地域別

北米
- 米国
  - 市場動向
  - 市場予測
- カナダ
  - 市場動向
  - 市場予測
アジア太平洋
- 中国
  - 市場動向
  - 市場予測
- 日本
  - 市場動向
  - 市場予測
- インド
  - 市場動向
  - 市場予測
- 韓国
  - 市場動向
  - 市場予測
- オーストラリア
  - 市場動向
  - 市場予測
- インドネシア
  - 市場動向
  - 市場予測
- その他
  - 市場動向
  - 市場予測
欧州
- ドイツ
  - 市場動向
  - 市場予測
- フランス
  - 市場動向
  - 市場予測
- 英国
  - 市場動向
  - 市場予測
- イタリア
  - 市場動向
  - 市場予測
- スペイン
  - 市場動向
  - 市場予測
- ロシア
  - 市場動向
  - 市場予測
- その他
  - 市場動向
  - 市場予測
ラテンアメリカ
- ブラジル
  - 市場動向
  - 市場予測
- メキシコ
  - 市場動向
  - 市場予測
- その他
  - 市場動向
  - 市場予測
中東・アフリカ地域
- 市場動向
- 市場内訳：国別
- 市場予測

第12章 SWOT分析

概要
強み
弱み
機会
脅威

第13章バリューチェーン分析

第14章ポーターのファイブフォース分析

概要
買い手の交渉力
供給企業の交渉力
競合の程度
新規参入業者の脅威
代替品の脅威

第15章価格分析

第16章競合情勢

市場構造
主要企業
主要企業のプロファイル
- [24]7.ai Inc.
- Acuvate Software Pvt. Ltd.
- Aivo
- Artificial Solutions International AB
- Creative Virtual Ltd.
- eGain Corporation
- International Business Machines Corporation
- Inbenta Holdings Inc.
- Kore.ai Inc.
- LiveChat Inc.
- Nuance Communications Inc.
- Verint Systems Inc.

図表

List of Figures

Figure 1: Global: Chatbot Market: Major Drivers and Challenges
Figure 2: Global: Chatbot Market: Sales Value (in Billion US$), 2017-2022
Figure 3: Global: Chatbot Market Forecast: Sales Value (in Billion US$), 2023-2028
Figure 4: Global: Chatbot Market: Breakup by Type (in %), 2022
Figure 5: Global: Chatbot Market: Breakup by Product (in %), 2022
Figure 6: Global: Chatbot Market: Breakup by Application (in %), 2022
Figure 7: Global: Chatbot Market: Breakup by Organization Size (in %), 2022
Figure 8: Global: Chatbot Market: Breakup by Vertical (in %), 2022
Figure 9: Global: Chatbot Market: Breakup by Region (in %), 2022
Figure 10: Global: Chatbot (Standalone) Market: Sales Value (in Million US$), 2017 & 2022
Figure 11: Global: Chatbot (Standalone) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 12: Global: Chatbot (Web-based) Market: Sales Value (in Million US$), 2017 & 2022
Figure 13: Global: Chatbot (Web-based) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 14: Global: Chatbot (Messenger-based/Third party) Market: Sales Value (in Million US$), 2017 & 2022
Figure 15: Global: Chatbot (Messenger-based/Third party) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 16: Global: Chatbot (Artificial Intelligence) Market: Sales Value (in Million US$), 2017 & 2022
Figure 17: Global: Chatbot (Artificial Intelligence) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 18: Global: Chatbot (Marketing) Market: Sales Value (in Million US$), 2017 & 2022
Figure 19: Global: Chatbot (Marketing) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 20: Global: Chatbot (Human Intelligence) Market: Sales Value (in Million US$), 2017 & 2022
Figure 21: Global: Chatbot (Human Intelligence) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 22: Global: Chatbot (Bots for Service) Market: Sales Value (in Million US$), 2017 & 2022
Figure 23: Global: Chatbot (Bots for Service) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 24: Global: Chatbot (Bots for Social Media) Market: Sales Value (in Million US$), 2017 & 2022
Figure 25: Global: Chatbot (Bots for Social Media) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 26: Global: Chatbot (Bots for Payments/Order Processing) Market: Sales Value (in Million US$), 2017 & 2022
Figure 27: Global: Chatbot (Bots for Payments/Order Processing) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 28: Global: Chatbot (Bots for Marketing) Market: Sales Value (in Million US$), 2017 & 2022
Figure 29: Global: Chatbot (Bots for Marketing) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 30: Global: Chatbot (Other Applications) Market: Sales Value (in Million US$), 2017 & 2022
Figure 31: Global: Chatbot (Other Applications) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 32: Global: Chatbot (Small Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 33: Global: Chatbot (Small Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 34: Global: Chatbot (Medium Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 35: Global: Chatbot (Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 36: Global: Chatbot (Large Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 37: Global: Chatbot (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 38: Global: Chatbot (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
Figure 39: Global: Chatbot (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 40: Global: Chatbot (Retail) Market: Sales Value (in Million US$), 2017 & 2022
Figure 41: Global: Chatbot (Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 42: Global: Chatbot (Banking, Financial Services, and Insurance) Market: Sales Value (in Million US$), 2017 & 2022
Figure 43: Global: Chatbot (Banking, Financial Services, and Insurance) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 44: Global: Chatbot (Media and Entertainment) Market: Sales Value (in Million US$), 2017 & 2022
Figure 45: Global: Chatbot (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 46: Global: Chatbot (Travel and Tourism) Market: Sales Value (in Million US$), 2017 & 2022
Figure 47: Global: Chatbot (Travel and Tourism) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 48: Global: Chatbot (E-commerce) Market: Sales Value (in Million US$), 2017 & 2022
Figure 49: Global: Chatbot (E-commerce) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 50: Global: Chatbot (Other Verticals) Market: Sales Value (in Million US$), 2017 & 2022
Figure 51: Global: Chatbot (Other Verticals) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 52: North America: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 53: North America: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 54: United States: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 55: United States: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 56: Canada: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 57: Canada: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 58: Asia-Pacific: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 59: Asia-Pacific: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 60: China: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 61: China: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 62: Japan: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 63: Japan: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 64: India: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 65: India: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 66: South Korea: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 67: South Korea: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 68: Australia: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 69: Australia: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 70: Indonesia: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 71: Indonesia: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 72: Others: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 73: Others: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 74: Europe: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 75: Europe: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 76: Germany: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 77: Germany: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 78: France: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 79: France: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 80: United Kingdom: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 81: United Kingdom: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 82: Italy: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 83: Italy: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 84: Spain: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 85: Spain: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 86: Russia: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 87: Russia: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 88: Others: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 89: Others: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 90: Latin America: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 91: Latin America: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 92: Brazil: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 93: Brazil: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 94: Mexico: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 95: Mexico: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 96: Others: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 97: Others: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 98: Middle East and Africa: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 99: Middle East and Africa: Chatbot Market: Breakup by Country (in %), 2022
Figure 100: Middle East and Africa: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 101: Global: Chatbot Industry: SWOT Analysis
Figure 102: Global: Chatbot Industry: Value Chain Analysis
Figure 103: Global: Chatbot Industry: Porter's Five Forces Analysis

List of Tables

Table 1: Global: Chatbot Market: Key Industry Highlights, 2022 and 2028
Table 2: Global: Chatbot Market Forecast: Breakup by Type (in Million US$), 2023-2028
Table 3: Global: Chatbot Market Forecast: Breakup by Product (in Million US$), 2023-2028
Table 4: Global: Chatbot Market Forecast: Breakup by Application (in Million US$), 2023-2028
Table 5: Global: Chatbot Market Forecast: Breakup by Organization Size (in Million US$), 2023-2028
Table 6: Global: Chatbot Market Forecast: Breakup by Vertical (in Million US$), 2023-2028
Table 7: Global: Chatbot Market Forecast: Breakup by Region (in Million US$), 2023-2028
Table 8: Global: Chatbot Market: Competitive Structure
Table 9: Global: Chatbot Market: Key Players

Product Code: SR112023A4128

Abstract

The global chatbot market size reached US$ 4.6 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 17.2 Billion by 2028, exhibiting a growth rate (CAGR) of 24.6% during 2022-2028. The growing demand for enhanced customer service, increasing utilization of messaging platforms to provide efficient solutions to customers, and rising adoption of over-the-top (OTT) platforms to watch movies, series, and documentaries are some of the major factors propelling the market.

A chatbot is a computer program manufactured to simulate human conversation through text or voice interactions. It utilizes artificial intelligence (AI) technologies to understand and respond to user queries or commands. It is developed using natural language processing (NLP) algorithms that enable them to interpret and generate human-like responses. It ensures that customers can receive assistance or information at any time, improving overall customer satisfaction. It can also handle multiple conversations simultaneously, reducing waiting times, and increasing efficiency in handling customer queries. It can automate order tracking and provide shipping updates, keeping customers informed about the status of their purchases from online brands.

At present, the increasing demand for chatbots to provide efficient and personalized services to customers is impelling the growth of the market. Besides this, the rising number of e-commerce platforms offering products and services online and delivering them to the doorstep of customers is contributing to the growth of the market. In addition, the growing adoption of over-the-top (OTT) platforms to watch movies, series, and documentaries is offering a favorable market outlook. Apart from this, the increasing demand for automated and real-time customer support is supporting the growth of the market. Additionally, the rising popularity of conversational AI capable of understanding context, interpreting complex queries, and responding in a conversational manner is bolstering the growth of the market. Moreover, increasing advancements in natural language processing (NLP) are strengthening the growth of the market.

Chatbot Market Trends/Drivers:

Rising demand for enhanced customer experience

At present, the rising number of customers seeking personalized and seamless experiences across multiple touchpoints is propelling the integration of chatbots in business websites. Apart from this, the rapid advancement of technology is changing the way businesses operate and interact with customers. Emerging technologies, including AI, machine learning (ML), chatbots, and data analytics enable companies to gather customer insights, provide personalized recommendations, and deliver tailored experiences. Customers are increasingly embracing these technologies and expecting businesses to leverage them to enhance their overall experience. Furthermore, technologies, such as chatbots, can operate around the clock, providing customers with instant assistance and support at any time. This eliminates the need for customers to wait for business hours or navigate through complicated phone menus and improves their overall user experience.

Increasing utilization of messaging platforms

Messaging platforms that can automate conversations, such as chatbots, are indispensable tools for enhancing customer interactions and revolutionizing the way individuals communicate. They can simulate human conversation, providing personalized experiences to users. Chatbots are also capable of handling complex queries, understanding natural language, and performing tasks ranging from customer support to e-commerce transactions. Additionally, businesses are leveraging the open APIs of messaging platforms to deploy chatbots directly within these platforms. This integration enables companies to reach customers on their preferred platforms, making interactions more efficient and effective. Furthermore, the increasing utilization of messaging platforms to provide instant responses is impelling the demand for chatbots.

Growing digitization of business operations

At present, there is an increase in the digitization of business processes to improve operational efficiency and reduce the formation of manual errors. Besides this, technological advancements, changing consumer behaviors, and the need for operational efficiency are driving companies across industries to embrace digital transformation. In addition, there is an increase in the integration of advanced technologies, such as chatbots, to improve customer expectations and experiences. Moreover, with the widespread adoption of smartphones, consumers are becoming increasingly connected and reliant on digital platforms for various activities, including shopping, communication, and entertainment. This shift in consumer behavior is compelling businesses to establish a strong online presence, offer seamless digital experiences, and provide personalized services through chatbots to cater to the demands of individuals.

Chatbot Industry Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global chatbot market report, along with forecasts at the global, regional and country levels from 2023-2028. Our report has categorized the market based on type, product, application, organization size and vertical.

Breakup by Type:

Standalone

Web-based

Messenger-based/Third party

Standalone dominates the market

The report has provided a detailed breakup and analysis of the market based on the type. This includes standalone, web-based, and messenger-based/third party. According to the report, standalone represented the largest segment.

Standalone chatbots are chatbot applications or systems that can operate independently without requiring integration with any specific platform or environment. They are designed to function on their own, typically using a dedicated software or platform to handle user interactions and provide responses. Standalone chatbots can be deployed on various platforms, such as websites, mobile applications, messaging apps, or even as standalone hardware devices. They are capable of conversing with users, understanding their queries or requests, and providing relevant information or assistance. Moreover, unlike integrated chatbots that rely on existing platforms or ecosystems, standalone chatbots offer greater flexibility and control over the user experience. They can be customized and tailored to specific requirements, allowing businesses or individuals to create unique conversational interfaces that align with their branding or objectives.

Breakup by Product:

Artificial Intelligence

Marketing

Human Intelligence

Marketing holds the largest share of the market

A detailed breakup and analysis of the market based on the product has also been provided in the report. This includes artificial intelligence, marketing, and human intelligence. According to the report, marketing accounted for the largest market share.

Chatbots are becoming increasingly valuable in marketing due to their ability to enhance customer engagement, improve lead generation, and provide personalized experiences. Chatbots can handle customer inquiries, provide instant responses, and offer support around the clock. They can address common queries, guide customers through the sales process, and assist with troubleshooting, reducing the need for human intervention and enhancing customer satisfaction. Chatbots can engage with website visitors and collect valuable lead information. By asking relevant questions and providing tailored recommendations or resources, chatbots can qualify leads and assist in converting them into potential customers. Chatbots can deliver interactive and personalized content to users based on their preferences and needs. They can share product recommendations, provide targeted offers, and deliver relevant content, such as articles, videos, or guides, enhancing user engagement and driving conversions.

Breakup by Application:

Bots for Service

Bots for Social Media

Bots for Payments/Order Processing

Bots for Marketing

Others

Bots for service holds the maximum share in the market

A detailed breakup and analysis of the market based on the application have also been provided in the report. This includes bots for service, bots for social media, bots for payments/order processing, bots for marketing, and others. According to the report, bots for service accounted for the largest market share.

Bots for service, also known as service bots or service chatbots, are designed to assist and support customers in various service-related tasks. These bots are programmed to handle specific service-oriented functions and interactions. Service bots can provide instant and automated customer support by addressing frequently asked questions (FAQs), troubleshooting common issues, and offering solutions. They can handle basic inquiries, provide step-by-step guidance, and escalate complex problems to human agents when necessary. Bots for service can help customers schedule appointments or book reservations. They can check availability, provide options, and facilitate the booking process, saving time and streamlining the scheduling workflow. They can also assist customers in tracking their orders and providing real-time updates on delivery status. Bots for service can also handle account-related tasks, such as password resets, account activations, or updating personal information. They can guide clients through the necessary steps, validate their identities, and provide self-service options for account management.

Breakup by Organization Size:

Small Enterprises

Medium Enterprises

Large Enterprises

Large enterprises hold the biggest share in the market

A detailed breakup and analysis of the market based on the organization size have also been provided in the report. This includes small enterprises, medium enterprises, and large enterprises. According to the report, large enterprises accounted for the largest market share.

Large enterprises deal with a high volume of customer inquiries and support requests. Chatbots can handle a large number of concurrent conversations, allowing businesses to efficiently manage customer interactions at scale. They can provide instant responses, reducing wait times, and improving overall efficiency. Chatbots can operate round the clock, offering 24/7 customer support. This is particularly valuable for large enterprises that serve customers in different time zones or regions. Chatbots ensure that customers receive timely assistance even outside of regular business hours, improving customer satisfaction, and reducing support costs. Chatbots can also significantly reduce the costs associated with customer support and service. By automating repetitive and routine tasks, chatbots free up human agents to focus on more complex or critical issues. This allows enterprises to optimize their workforce, allocate resources more efficiently, and potentially reduce staffing requirements.

Breakup by Vertical:

Healthcare

Retail

Banking, Financial Services, and Insurance

Media and Entertainment

Travel and Tourism

E-commerce

Others

E-commerce holds the largest share of the market

A detailed breakup and analysis of the market based on the vertical have also been provided in the report. This includes healthcare, retail, banking, financial services, insurance, media and entertainment, travel and tourism, e-commerce, and others. According to the report, e-commerce accounted for the largest market share.

The e-commerce sector relies on chatbots as they can provide instant and automated customer support, helping customers with inquiries, product information, order tracking, and troubleshooting. They can offer 24/7 support, handle a high volume of inquiries, and provide immediate responses, improving customer satisfaction and reducing support costs. Chatbots can also analyze customer data, purchase history, and browsing behavior to provide personalized product recommendations. By understanding customer preferences and needs, chatbots can suggest relevant products, upsell or cross-sell, and enhance the overall shopping experience, leading to increased sales and customer engagement. Chatbots can guide customers through the entire shopping journey. They can assist in product search, provide information about product availability, sizes, and pricing, and guide customers through the checkout process. Chatbots can answer questions about shipping, return policies, and assist with payment-related inquiries, ensuring a smooth and convenient shopping experience.

Breakup by Region:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

North America exhibits a clear dominance, accounting for the largest chatbot market share

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America accounted for the largest market share.

North America held the biggest market share due to the increasing digitization of business processes to achieve efficiency and improve productivity. Besides this, rising advancements in artificial intelligence (AI) and natural language processing (NLP) to improve the functionalities of chatbots are propelling the growth of the market.

Another contributing aspect is the rising number of customer service providers offering chatbot solutions as part of their service offerings. In addition, the increasing availability of a robust technology ecosystem, with access to skilled professionals and advanced infrastructure, is contributing to the growth of the market.

Asia Pacific is estimated to expand further in this domain due to the increasing emergence of e-commerce platforms selling products and services online. Besides this, the rising utilization of smartphones to browse websites and communicate with other individuals is supporting the growth of the market.

Competitive Landscape:

Key market players are investing in research operations to advance artificial intelligence (AI) and natural language processing (NLP) capabilities of their chatbot solutions. They are also striving to enhance the accuracy of language understanding, context awareness, and conversational abilities of their chatbots, making them more intelligent and capable of understanding complex queries. Top companies are focusing on seamless integration with existing business systems and platforms. They are aiming to connect with customer relationship management (CRM) systems, e-commerce platforms, help desk software, and other enterprise tools. Leading companies are placing emphasis on personalization capabilities to deliver tailored experiences. They are also incorporating machine learning algorithms and customer profiling techniques to understand user preferences, behavior, and purchase history.

The report has provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

[24]7.ai Inc.

Acuvate Software Pvt. Ltd.

Aivo

Artificial Solutions International AB

Creative Virtual Ltd.

eGain Corporation

International Business Machines Corporation

Inbenta Holdings Inc.

Kore.ai Inc.

LiveChat Inc.

Nuance Communications Inc.

Verint Systems Inc.

Recent Developments:

In 2022, Aivo announced the launch of video conversation AI with Synthesia, which allows companies to interact with customers through video chats with a virtual AI-generated avatar.

In September 2022, eGain Corporation announced the availability of a pre-built connecto for IBM Watson Assistant which leverages eGain's BYOB (Bring Your Own Bot) architecture and enables business users to effortlessly plug in the Watson Assistant into the eGain Platform without coding.

In May 2023, Creative Virtual Ltd. announced the launch of Gluon, a new version of its V-Person technology, which is easier and quicker to build and deploy conversational AI solutions.

Key Questions Answered in This Report

1. What was the size of the global chatbot market in 2022?
2. What is the expected growth rate of the global chatbot market during 2023-2028?
3. What has been the impact of COVID-19 on the global chatbot market?
4. What are the key factors driving the global chatbot market?
5. What is the breakup of the global chatbot market based on the type?
6. What is the breakup of the global chatbot market based on the product?
7. What is the breakup of the global chatbot market based on application?
8. What is the breakup of the global chatbot market based on the organization size?
9. What is the breakup of the global chatbot market based on the vertical?
10. What are the key regions in the global chatbot market?
11. Who are the key players/companies in the global chatbot market?

1 Preface

2 Scope and Methodology

2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
- 2.3.1 Primary Sources
- 2.3.2 Secondary Sources
2.4 Market Estimation
- 2.4.1 Bottom-Up Approach
- 2.4.2 Top-Down Approach
2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

4.1 Overview
4.2 Key Industry Trends

5 Global Chatbot Market

5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast

6 Market Breakup by Type

6.1 Standalone
- 6.1.1 Market Trends
- 6.1.2 Market Forecast
6.2 Web-based
- 6.2.1 Market Trends
- 6.2.2 Market Forecast
6.3 Messenger-based/Third party
- 6.3.1 Market Trends
- 6.3.2 Market Forecast

7 Market Breakup by Product

7.1 Artificial Intelligence
- 7.1.1 Market Trends
- 7.1.2 Market Forecast
7.2 Marketing
- 7.2.1 Market Trends
- 7.2.2 Market Forecast
7.3 Human Intelligence
- 7.3.1 Market Trends
- 7.3.2 Market Forecast

8 Market Breakup by Application

8.1 Bots for Service
- 8.1.1 Market Trends
- 8.1.2 Market Forecast
8.2 Bots for Social Media
- 8.2.1 Market Trends
- 8.2.2 Market Forecast
8.3 Bots for Payments/Order Processing
- 8.3.1 Market Trends
- 8.3.2 Market Forecast
8.4 Bots for Marketing
- 8.4.1 Market Trends
- 8.4.2 Market Forecast
8.5 Others
- 8.5.1 Market Trends
- 8.5.2 Market Forecast

9 Market Breakup by Organization Size

9.1 Small Enterprises
- 9.1.1 Market Trends
- 9.1.2 Market Forecast
9.2 Medium Enterprises
- 9.2.1 Market Trends
- 9.2.2 Market Forecast
9.3 Large Enterprises
- 9.3.1 Market Trends
- 9.3.2 Market Forecast

10 Market Breakup by Vertical

10.1 Healthcare
- 10.1.1 Market Trends
- 10.1.2 Market Forecast
10.2 Retail
- 10.2.1 Market Trends
- 10.2.2 Market Forecast
10.3 Banking, Financial Services, and Insurance
- 10.3.1 Market Trends
- 10.3.2 Market Forecast
10.4 Media and Entertainment
- 10.4.1 Market Trends
- 10.4.2 Market Forecast
10.5 Travel and Tourism
- 10.5.1 Market Trends
- 10.5.2 Market Forecast
10.6 E-commerce
- 10.6.1 Market Trends
- 10.6.2 Market Forecast
10.7 Others
- 10.7.1 Market Trends
- 10.7.2 Market Forecast

11 Market Breakup by Region

11.1 North America
- 11.1.1 United States
  - 11.1.1.1 Market Trends
  - 11.1.1.2 Market Forecast
- 11.1.2 Canada
  - 11.1.2.1 Market Trends
  - 11.1.2.2 Market Forecast
11.2 Asia-Pacific
- 11.2.1 China
  - 11.2.1.1 Market Trends
  - 11.2.1.2 Market Forecast
- 11.2.2 Japan
  - 11.2.2.1 Market Trends
  - 11.2.2.2 Market Forecast
- 11.2.3 India
  - 11.2.3.1 Market Trends
  - 11.2.3.2 Market Forecast
- 11.2.4 South Korea
  - 11.2.4.1 Market Trends
  - 11.2.4.2 Market Forecast
- 11.2.5 Australia
  - 11.2.5.1 Market Trends
  - 11.2.5.2 Market Forecast
- 11.2.6 Indonesia
  - 11.2.6.1 Market Trends
  - 11.2.6.2 Market Forecast
- 11.2.7 Others
  - 11.2.7.1 Market Trends
  - 11.2.7.2 Market Forecast
11.3 Europe
- 11.3.1 Germany
  - 11.3.1.1 Market Trends
  - 11.3.1.2 Market Forecast
- 11.3.2 France
  - 11.3.2.1 Market Trends
  - 11.3.2.2 Market Forecast
- 11.3.3 United Kingdom
  - 11.3.3.1 Market Trends
  - 11.3.3.2 Market Forecast
- 11.3.4 Italy
  - 11.3.4.1 Market Trends
  - 11.3.4.2 Market Forecast
- 11.3.5 Spain
  - 11.3.5.1 Market Trends
  - 11.3.5.2 Market Forecast
- 11.3.6 Russia
  - 11.3.6.1 Market Trends
  - 11.3.6.2 Market Forecast
- 11.3.7 Others
  - 11.3.7.1 Market Trends
  - 11.3.7.2 Market Forecast
11.4 Latin America
- 11.4.1 Brazil
  - 11.4.1.1 Market Trends
  - 11.4.1.2 Market Forecast
- 11.4.2 Mexico
  - 11.4.2.1 Market Trends
  - 11.4.2.2 Market Forecast
- 11.4.3 Others
  - 11.4.3.1 Market Trends
  - 11.4.3.2 Market Forecast
11.5 Middle East and Africa
- 11.5.1 Market Trends
- 11.5.2 Market Breakup by Country
- 11.5.3 Market Forecast

12 SWOT Analysis

12.1 Overview
12.2 Strengths
12.3 Weaknesses
12.4 Opportunities
12.5 Threats

13 Value Chain Analysis

14 Porters Five Forces Analysis

14.1 Overview
14.2 Bargaining Power of Buyers
14.3 Bargaining Power of Suppliers
14.4 Degree of Competition
14.5 Threat of New Entrants
14.6 Threat of Substitutes

15 Price Analysis

16 Competitive Landscape

16.1 Market Structure
16.2 Key Players
16.3 Profiles of Key Players
- 16.3.1 [24]7.ai Inc.
  - 16.3.1.1 Company Overview
  - 16.3.1.2 Product Portfolio
- 16.3.2 Acuvate Software Pvt. Ltd.
  - 16.3.2.1 Company Overview
  - 16.3.2.2 Product Portfolio
- 16.3.3 Aivo
  - 16.3.3.1 Company Overview
  - 16.3.3.2 Product Portfolio
- 16.3.4 Artificial Solutions International AB
  - 16.3.4.1 Company Overview
  - 16.3.4.2 Product Portfolio
  - 16.3.4.3 Financials
- 16.3.5 Creative Virtual Ltd.
  - 16.3.5.1 Company Overview
  - 16.3.5.2 Product Portfolio
- 16.3.6 eGain Corporation
  - 16.3.6.1 Company Overview
  - 16.3.6.2 Product Portfolio
  - 16.3.6.3 Financials
- 16.3.7 International Business Machines Corporation
  - 16.3.7.1 Company Overview
  - 16.3.7.2 Product Portfolio
  - 16.3.7.3 Financials
  - 16.3.7.4 SWOT Analysis
- 16.3.8 Inbenta Holdings Inc.
  - 16.3.8.1 Company Overview
  - 16.3.8.2 Product Portfolio
- 16.3.9 Kore.ai Inc.
  - 16.3.9.1 Company Overview
  - 16.3.9.2 Product Portfolio
- 16.3.10 LiveChat Inc.
  - 16.3.10.1 Company Overview
  - 16.3.10.2 Product Portfolio
  - 16.3.10.3 Financials
- 16.3.11 Nuance Communications Inc.
  - 16.3.11.1 Company Overview
  - 16.3.11.2 Product Portfolio
  - 16.3.11.3 Financials
  - 16.3.11.4 SWOT Analysis
- 16.3.12 Verint Systems Inc.
  - 16.3.12.1 Company Overview
  - 16.3.12.2 Product Portfolio
  - 16.3.12.3 Financials
  - 16.3.12.4 SWOT Analysis

チャットボット市場：世界の産業動向、シェア、規模、成長、機会、2023-2028年予測

Chatbot Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028

概要

チャットボット市場の動向と促進要因：

本レポートで扱う主な質問

目次

第1章 序文

第2章 調査範囲と調査手法

第3章 エグゼクティブサマリー

第4章 イントロダクション

第5章 世界のチャットボット市場

第6章 市場内訳：タイプ別

第7章 市場内訳：製品別

第8章 市場内訳：用途別

第9章 市場内訳：組織規模別

第10章 市場内訳：業界別

第11章 市場内訳：地域別

第12章 SWOT分析

第13章 バリューチェーン分析

第14章 ポーターのファイブフォース分析

第15章 価格分析

第16章 競合情勢

List of Figures

List of Tables

Abstract

Chatbot Market Trends/Drivers:

Chatbot Industry Segmentation:

Breakup by Type:

Breakup by Product:

Breakup by Application:

Breakup by Organization Size:

Breakup by Vertical:

Breakup by Region:

Competitive Landscape:

The report has provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

Recent Developments:

Key Questions Answered in This Report

Table of Contents

1 Preface

2 Scope and Methodology

3 Executive Summary

4 Introduction

5 Global Chatbot Market

6 Market Breakup by Type

7 Market Breakup by Product

8 Market Breakup by Application

9 Market Breakup by Organization Size

10 Market Breakup by Vertical

11 Market Breakup by Region

12 SWOT Analysis

13 Value Chain Analysis

14 Porters Five Forces Analysis

15 Price Analysis

16 Competitive Landscape

第1章序文

第2章調査範囲と調査手法

第3章エグゼクティブサマリー

第4章イントロダクション

第5章世界のチャットボット市場

第6章市場内訳：タイプ別

第7章市場内訳：製品別

第8章市場内訳：用途別

第9章市場内訳：組織規模別

第10章市場内訳：業界別

第11章市場内訳：地域別

第13章バリューチェーン分析

第14章ポーターのファイブフォース分析

第15章価格分析

第16章競合情勢