市場調査レポート
商品コード
1276248
世界および米国のBPO (ビジネスプロセスアウトソーシング) サービス市場:2023-2027年Worldwide and U.S. Business Process Outsourcing Services Forecast, 2023-2027 |
世界および米国のBPO (ビジネスプロセスアウトソーシング) サービス市場:2023-2027年 |
出版日: 2023年05月15日
発行: IDC
ページ情報: 英文 17 Pages
納期: 即納可能
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当レポートでは、世界および米国のBPO (ビジネスプロセスアウトソーシング) サービスの市場を調査し、BPOサービス支出の予測、促進要因・抑制要因の分析、市場における重要な展開、サービスプロバイダーへの提言などをまとめています。
This IDC study provides a forecast for the worldwide and U.S. BPO services market for 2023-2027."Growth in the worldwide BPO market is stable, and it is hard to suggest yet that any economic uncertainties will impact the BPO submarkets. Many contact center/CX service providers have seen solid revenue growth and strong performances despite challenging macroeconomic conditions, including double-digit profitability growth and leading margins. Other BPO providers that offer multiple BPO lines of business/services (e.g., finance and accounting [F&A] and procurement) also saw YoY revenue growth for their BPO businesses and digital operations. IDC survey data suggests that the biggest reduction in budgets will occur in professional services over managed services or consulting over anything else, and managed service rates are not where buyers expect inflation to have the greatest impact on costs," says Ali Close, research manager of IDC's Business Process Services program.