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市場調査レポート
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1411593

クラウドベースのBPO市場:サービスタイプ別、用途別-2024-2030年の世界予測

Cloud-Based BPO Market by Service Types (Customer Services, Finance & Accounting, Human Resource), Applications (BFSI, Healthcare, IT & Telecommunication) - Global Forecast 2024-2030

出版日: | 発行: 360iResearch | ページ情報: 英文 184 Pages | 納期: 即日から翌営業日

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価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=158.16円
クラウドベースのBPO市場:サービスタイプ別、用途別-2024-2030年の世界予測
出版日: 2024年01月15日
発行: 360iResearch
ページ情報: 英文 184 Pages
納期: 即日から翌営業日
ご注意事項 :
本レポートは最新情報反映のため適宜更新し、内容構成変更を行う場合があります。ご検討の際はお問い合わせください。
  • 全表示
  • 概要
  • 図表
  • 目次
概要

クラウドベースのBPO市場規模は2023年に1,139億5,000万米ドルと推定され、2024年には1,251億5,000万米ドルに達すると予測され、CAGR 12.00%で2030年には2,520億6,000万米ドルに達すると予測されます。

クラウドベースのBPOの世界市場

主な市場の統計
基準年[2023] 1,139億5,000万米ドル
予測年[2024] 1,251億5,000万米ドル
予測年 [2030] 2,520億6,000万米ドル
CAGR(%) 12%
クラウドベースのBPO Market-IMG1

FPNVポジショニング・マトリックス

FPNVポジショニングマトリックスはクラウドベースのBPO市場を評価する上で極めて重要です。事業戦略と製品満足度に関連する主要指標を調査し、ベンダーの包括的な評価を提供します。この綿密な分析により、ユーザーは各自の要件に沿った十分な情報に基づいた意思決定を行うことができます。評価に基づき、ベンダーは成功の度合いが異なる4つの象限に分類されます:フォアフロント(F)、パスファインダー(P)、ニッチ(N)、バイタル(V)です。

市場シェア分析

市場シェア分析は、クラウドベースのBPO市場におけるベンダーの現状について、洞察に満ちた詳細な調査を提供する包括的なツールです。全体的な収益、顧客基盤、その他の主要指標についてベンダーの貢献度を綿密に比較・分析することで、企業の業績や市場シェア争いの際に直面する課題について理解を深めることができます。さらに、この分析により、調査対象基準年に観察された累積、断片化の優位性、合併の特徴などの要因を含む、この分野の競合特性に関する貴重な考察が得られます。このような詳細レベルの拡大により、ベンダーはより多くの情報に基づいた意思決定を行い、市場で競争優位に立つための効果的な戦略を考案することができます。

本レポートは、以下の側面に関する貴重な洞察を提供しています:

1-市場の浸透度:主要企業が提供する市場に関する包括的な情報を提示しています。

2-市場の開拓度:有利な新興市場を深く掘り下げ、成熟市場セグメントにおける浸透度を分析しています。

3-市場の多様化:新製品の発売、未開拓の地域、最近の開発、投資に関する詳細な情報を提供します。

4-競合の評価と情報:市場シェア、戦略、製品、認証、規制状況、特許状況、主要企業の製造能力などを網羅的に評価します。

5-製品開発およびイノベーション:将来の技術、研究開発活動、画期的な製品開発に関する知的洞察を提供します。

本レポートは、以下のような主要な質問に対応しています:

1-クラウドベースのBPO市場の市場規模および予測は?

2-クラウドベースのBPO市場の予測期間中に投資を検討すべき製品、セグメント、用途、分野は何か?

3-クラウドベースのBPO市場における技術動向と規制の枠組みは?

4-クラウドベースのBPO市場における主要ベンダーの市場シェアは?

5-クラウドベースのBPO市場への参入に適した形態や戦略的手段は?

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場の概要

第5章 市場洞察

  • 市場力学
    • 促進要因
      • 電気通信分野でのクラウドベースのBPOサービスの採用の増加とデータセンターの成長
      • BPO導入に対する政府および非政府組織からの支援の増加
      • 急速な工業化に伴うIT企業の増加
    • 抑制要因
      • クラウドベースのBPOの初期投資が高額
    • 機会
      • クラウドベースのBPOソリューションにおける技術の進歩
      • アウトソーシングサービスを導入する中小企業が増加
    • 課題
      • クラウドベースのBPOサービスの使用に関連するプライバシーとデータセキュリティの問題
  • 市場セグメンテーション分析
  • 市場動向分析
  • 高インフレの累積的影響
  • ポーターのファイブフォース分析
  • バリューチェーンとクリティカルパス分析
  • 規制の枠組み

第6章 クラウドベースのBPO市場サービスタイプ別

  • 顧客サービス
  • 財務会計
  • 人事
  • KPO

第7章 クラウドベースのBPO市場:用途別

  • BFSI
  • ヘルスケア
  • ITと通信
  • 製造業
  • 小売り

第8章 南北アメリカのクラウドベースのBPO市場

  • アルゼンチン
  • ブラジル
  • カナダ
  • メキシコ
  • 米国

第9章 アジア太平洋地域のクラウドベースのBPO市場

  • オーストラリア
  • 中国
  • インド
  • インドネシア
  • 日本
  • マレーシア
  • フィリピン
  • シンガポール
  • 韓国
  • 台湾
  • タイ
  • ベトナム

第10章 欧州・中東・アフリカのクラウドベースのBPO市場

  • デンマーク
  • エジプト
  • フィンランド
  • フランス
  • ドイツ
  • イスラエル
  • イタリア
  • オランダ
  • ナイジェリア
  • ノルウェー
  • ポーランド
  • カタール
  • ロシア
  • サウジアラビア
  • 南アフリカ
  • スペイン
  • スウェーデン
  • スイス
  • トルコ
  • アラブ首長国連邦
  • 英国

第11章 競合情勢

  • FPNVポジショニングマトリクス
  • 市場シェア分析:主要企業別
  • 競合シナリオ主要企業別の分析

第12章 競争力のあるポートフォリオ

  • 主要な企業プロファイル
    • Accenture plc
    • ADP, Inc.
    • Aon PLC
    • Atos SE
    • Capgemini SE
    • Capita plc
    • Ceridian HCM, Inc.
    • CGI Group, Inc
    • Cognizant Technology Solutions Corporation
    • DXC Technology Company
    • ExlService Holdings, Inc.
    • Firstsource Solutions Ltd.
    • Genpact Luxembourg S.a.r.l
    • HCL Technologies Limited
    • Hewlett Packard Enterprise Development LP
    • Infosys Limited
    • International Business Machines Corporation
    • Oracle Corporation
    • Serco Group plc
    • Sykes Enterprises, Inc. by Sitel Group
    • Tata Consultancy Services Ltd
    • Teleperformance SE
    • WNS Limited
    • Xerox Corporation
    • Sungard AS
  • 主要な製品ポートフォリオ

第13章 付録

  • ディスカッションガイド
  • ライセンスと価格について
図表

LIST OF FIGURES

  • FIGURE 1. CLOUD-BASED BPO MARKET RESEARCH PROCESS
  • FIGURE 2. CLOUD-BASED BPO MARKET SIZE, 2023 VS 2030
  • FIGURE 3. CLOUD-BASED BPO MARKET SIZE, 2018-2030 (USD MILLION)
  • FIGURE 4. CLOUD-BASED BPO MARKET SIZE, BY REGION, 2023 VS 2030 (%)
  • FIGURE 5. CLOUD-BASED BPO MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 6. CLOUD-BASED BPO MARKET DYNAMICS
  • FIGURE 7. CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2023 VS 2030 (%)
  • FIGURE 8. CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 9. CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2023 VS 2030 (%)
  • FIGURE 10. CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 11. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 12. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 13. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY STATE, 2023 VS 2030 (%)
  • FIGURE 14. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 15. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 16. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 17. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 18. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 19. CLOUD-BASED BPO MARKET, FPNV POSITIONING MATRIX, 2023
  • FIGURE 20. CLOUD-BASED BPO MARKET SHARE, BY KEY PLAYER, 2023

LIST OF TABLES

  • TABLE 1. CLOUD-BASED BPO MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
  • TABLE 3. CLOUD-BASED BPO MARKET SIZE, 2018-2030 (USD MILLION)
  • TABLE 4. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 5. CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 6. CLOUD-BASED BPO MARKET SIZE, BY CUSTOMER SERVICES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 7. CLOUD-BASED BPO MARKET SIZE, BY FINANCE & ACCOUNTING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 8. CLOUD-BASED BPO MARKET SIZE, BY HUMAN RESOURCE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 9. CLOUD-BASED BPO MARKET SIZE, BY KPO, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 10. CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 11. CLOUD-BASED BPO MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 12. CLOUD-BASED BPO MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 13. CLOUD-BASED BPO MARKET SIZE, BY IT & TELECOMMUNICATION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 14. CLOUD-BASED BPO MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 15. CLOUD-BASED BPO MARKET SIZE, BY RETAIL, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 16. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 17. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 18. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 19. ARGENTINA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 20. ARGENTINA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 21. BRAZIL CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 22. BRAZIL CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 23. CANADA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 24. CANADA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 25. MEXICO CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 26. MEXICO CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 27. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 28. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 29. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
  • TABLE 30. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 31. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 32. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 33. AUSTRALIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 34. AUSTRALIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 35. CHINA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 36. CHINA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 37. INDIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 38. INDIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 39. INDONESIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 40. INDONESIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 41. JAPAN CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 42. JAPAN CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 43. MALAYSIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 44. MALAYSIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 45. PHILIPPINES CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 46. PHILIPPINES CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 47. SINGAPORE CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 48. SINGAPORE CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 49. SOUTH KOREA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 50. SOUTH KOREA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 51. TAIWAN CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 52. TAIWAN CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 53. THAILAND CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 54. THAILAND CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 55. VIETNAM CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 56. VIETNAM CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 57. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 58. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 59. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 60. DENMARK CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 61. DENMARK CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 62. EGYPT CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 63. EGYPT CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 64. FINLAND CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 65. FINLAND CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 66. FRANCE CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 67. FRANCE CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 68. GERMANY CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 69. GERMANY CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 70. ISRAEL CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 71. ISRAEL CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 72. ITALY CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 73. ITALY CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 74. NETHERLANDS CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 75. NETHERLANDS CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 76. NIGERIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 77. NIGERIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 78. NORWAY CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 79. NORWAY CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 80. POLAND CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 81. POLAND CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 82. QATAR CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 83. QATAR CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 84. RUSSIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 85. RUSSIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 86. SAUDI ARABIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 87. SAUDI ARABIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 88. SOUTH AFRICA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 89. SOUTH AFRICA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 90. SPAIN CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 91. SPAIN CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 92. SWEDEN CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 93. SWEDEN CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 94. SWITZERLAND CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 95. SWITZERLAND CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 96. TURKEY CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 97. TURKEY CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 98. UNITED ARAB EMIRATES CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 99. UNITED ARAB EMIRATES CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 100. UNITED KINGDOM CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 101. UNITED KINGDOM CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 102. CLOUD-BASED BPO MARKET, FPNV POSITIONING MATRIX, 2023
  • TABLE 103. CLOUD-BASED BPO MARKET SHARE, BY KEY PLAYER, 2023
  • TABLE 104. CLOUD-BASED BPO MARKET LICENSE & PRICING
目次
Product Code: MRR-DD0700E81E47

[184 Pages Report] The Cloud-Based BPO Market size was estimated at USD 113.95 billion in 2023 and expected to reach USD 125.15 billion in 2024, at a CAGR 12.00% to reach USD 252.06 billion by 2030.

Global Cloud-Based BPO Market

KEY MARKET STATISTICS
Base Year [2023] USD 113.95 billion
Estimated Year [2024] USD 125.15 billion
Forecast Year [2030] USD 252.06 billion
CAGR (%) 12%
Cloud-Based BPO Market - IMG1

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Cloud-Based BPO Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Cloud-Based BPO Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Cloud-Based BPO Market, highlighting leading vendors and their innovative profiles. These include Accenture plc, ADP, Inc., Aon PLC, Atos SE, Capgemini SE, Capita plc, Ceridian HCM, Inc., CGI Group, Inc, Cognizant Technology Solutions Corporation, DXC Technology Company, ExlService Holdings, Inc., Firstsource Solutions Ltd., Genpact Luxembourg S.a.r.l, HCL Technologies Limited, Hewlett Packard Enterprise Development LP, Infosys Limited, International Business Machines Corporation, Oracle Corporation, Serco Group plc, Sykes Enterprises, Inc. by Sitel Group, Tata Consultancy Services Ltd, Teleperformance SE, WNS Limited, Xerox Corporation, and Sungard AS.

Market Segmentation & Coverage

This research report categorizes the Cloud-Based BPO Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Service Types
    • Customer Services
    • Finance & Accounting
    • Human Resource
    • KPO
  • Applications
    • BFSI
    • Healthcare
    • IT & Telecommunication
    • Manufacturing
    • Retail
  • Region
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Mexico
      • United States
        • California
        • Florida
        • Illinois
        • New York
        • Ohio
        • Pennsylvania
        • Texas
    • Asia-Pacific
      • Australia
      • China
      • India
      • Indonesia
      • Japan
      • Malaysia
      • Philippines
      • Singapore
      • South Korea
      • Taiwan
      • Thailand
      • Vietnam
    • Europe, Middle East & Africa
      • Denmark
      • Egypt
      • Finland
      • France
      • Germany
      • Israel
      • Italy
      • Netherlands
      • Nigeria
      • Norway
      • Poland
      • Qatar
      • Russia
      • Saudi Arabia
      • South Africa
      • Spain
      • Sweden
      • Switzerland
      • Turkey
      • United Arab Emirates
      • United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.

2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.

3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.

4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.

5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the Cloud-Based BPO Market?

2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Cloud-Based BPO Market?

3. What are the technology trends and regulatory frameworks in the Cloud-Based BPO Market?

4. What is the market share of the leading vendors in the Cloud-Based BPO Market?

5. Which modes and strategic moves are suitable for entering the Cloud-Based BPO Market?

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Limitations
  • 1.7. Assumptions
  • 1.8. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

  • 4.1. Introduction
  • 4.2. Cloud-Based BPO Market, by Region

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Increasing adoption of cloud-based BPO services in the telecommunications sector and growth of data centers
      • 5.1.1.2. Growing support from government and non-government organizations for BPO deployment
      • 5.1.1.3. Rise in the number of IT companies coupled with rapid industrialization
    • 5.1.2. Restraints
      • 5.1.2.1. High initial investments of cloud-based BPO
    • 5.1.3. Opportunities
      • 5.1.3.1. Technological advancements in cloud-based BPO solutions
      • 5.1.3.2. Rising number of small- and medium-sized enterprises inclining toward adopting outsourcing services
    • 5.1.4. Challenges
      • 5.1.4.1. Privacy and data security issues associated with the use of cloud-based BPO services
  • 5.2. Market Segmentation Analysis
  • 5.3. Market Trend Analysis
  • 5.4. Cumulative Impact of High Inflation
  • 5.5. Porter's Five Forces Analysis
    • 5.5.1. Threat of New Entrants
    • 5.5.2. Threat of Substitutes
    • 5.5.3. Bargaining Power of Customers
    • 5.5.4. Bargaining Power of Suppliers
    • 5.5.5. Industry Rivalry
  • 5.6. Value Chain & Critical Path Analysis
  • 5.7. Regulatory Framework

6. Cloud-Based BPO Market, by Service Types

  • 6.1. Introduction
  • 6.2. Customer Services
  • 6.3. Finance & Accounting
  • 6.4. Human Resource
  • 6.5. KPO

7. Cloud-Based BPO Market, by Applications

  • 7.1. Introduction
  • 7.2. BFSI
  • 7.3. Healthcare
  • 7.4. IT & Telecommunication
  • 7.5. Manufacturing
  • 7.6. Retail

8. Americas Cloud-Based BPO Market

  • 8.1. Introduction
  • 8.2. Argentina
  • 8.3. Brazil
  • 8.4. Canada
  • 8.5. Mexico
  • 8.6. United States

9. Asia-Pacific Cloud-Based BPO Market

  • 9.1. Introduction
  • 9.2. Australia
  • 9.3. China
  • 9.4. India
  • 9.5. Indonesia
  • 9.6. Japan
  • 9.7. Malaysia
  • 9.8. Philippines
  • 9.9. Singapore
  • 9.10. South Korea
  • 9.11. Taiwan
  • 9.12. Thailand
  • 9.13. Vietnam

10. Europe, Middle East & Africa Cloud-Based BPO Market

  • 10.1. Introduction
  • 10.2. Denmark
  • 10.3. Egypt
  • 10.4. Finland
  • 10.5. France
  • 10.6. Germany
  • 10.7. Israel
  • 10.8. Italy
  • 10.9. Netherlands
  • 10.10. Nigeria
  • 10.11. Norway
  • 10.12. Poland
  • 10.13. Qatar
  • 10.14. Russia
  • 10.15. Saudi Arabia
  • 10.16. South Africa
  • 10.17. Spain
  • 10.18. Sweden
  • 10.19. Switzerland
  • 10.20. Turkey
  • 10.21. United Arab Emirates
  • 10.22. United Kingdom

11. Competitive Landscape

  • 11.1. FPNV Positioning Matrix
  • 11.2. Market Share Analysis, By Key Player
  • 11.3. Competitive Scenario Analysis, By Key Player

12. Competitive Portfolio

  • 12.1. Key Company Profiles
    • 12.1.1. Accenture plc
    • 12.1.2. ADP, Inc.
    • 12.1.3. Aon PLC
    • 12.1.4. Atos SE
    • 12.1.5. Capgemini SE
    • 12.1.6. Capita plc
    • 12.1.7. Ceridian HCM, Inc.
    • 12.1.8. CGI Group, Inc
    • 12.1.9. Cognizant Technology Solutions Corporation
    • 12.1.10. DXC Technology Company
    • 12.1.11. ExlService Holdings, Inc.
    • 12.1.12. Firstsource Solutions Ltd.
    • 12.1.13. Genpact Luxembourg S.a.r.l
    • 12.1.14. HCL Technologies Limited
    • 12.1.15. Hewlett Packard Enterprise Development LP
    • 12.1.16. Infosys Limited
    • 12.1.17. International Business Machines Corporation
    • 12.1.18. Oracle Corporation
    • 12.1.19. Serco Group plc
    • 12.1.20. Sykes Enterprises, Inc. by Sitel Group
    • 12.1.21. Tata Consultancy Services Ltd
    • 12.1.22. Teleperformance SE
    • 12.1.23. WNS Limited
    • 12.1.24. Xerox Corporation
    • 12.1.25. Sungard AS
  • 12.2. Key Product Portfolio

13. Appendix

  • 13.1. Discussion Guide
  • 13.2. License & Pricing