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CRM BPOの世界市場レポート 2024年

CRM BPO Global Market Report 2024

出版日: 受注後更新 | 発行: The Business Research Company | ページ情報: 英文 200 Pages | 納期: 2~10営業日

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価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=158.16円
CRM BPOの世界市場レポート 2024年
出版日: 受注後更新
発行: The Business Research Company
ページ情報: 英文 200 Pages
納期: 2~10営業日
  • 全表示
  • 概要
  • 目次
概要

CRM BPO市場規模は近年着実に成長しています。2023年の1,083億4,000万米ドルから、2024年には1,110億5,000万米ドルへと、CAGR2.5%で拡大します。過去の期間に見られた成長は、ビジネスの拡張性、コスト効率、コア・コンピタンスへの注力、ビジネスの世界化、顧客体験の向上といった要因に起因しています。

2023年のCRM BPO市場で最大の地域は北米でした。CRM BPO市場レポートの対象地域は、アジア太平洋、西欧、中東欧、北米、南米、中東・アフリカです。

目次

第1章 エグゼクティブサマリー

第2章 CRM BPO市場の特徴

第3章 CRM BPO市場の動向と戦略

第4章 CRM BPO市場- マクロ経済シナリオ

  • 高インフレが市場に与える影響
  • ウクライナ・ロシア戦争が市場に与える影響
  • COVID-19による市場への影響

第5章 世界のCRM BPO市場規模と成長

  • 世界の市場促進要因と抑制要因
    • 市場促進要因
    • 市場抑制要因
  • 世界の市場規模実績と成長、2018年~2023年
  • 世界の市場規模予測と成長、2023年~2028年、2033年

第6章 CRM BPO市場セグメンテーション

  • 世界のCRM BPO市場、製品別セグメンテーション、実績および予測、2018-2023年、2023-2028年、2033年
  • バックオフィスのアウトソーシング
  • フロントオフィスのアウトソーシング
  • 世界のCRM BPO市場、マーケットタイプ別セグメンテーション、実績および予測、2018-2023年、2023-2028年、2033年
  • 大企業
  • 中小企業
  • 世界のCRM BPO市場、用途別セグメンテーション、実績および予測、2018-2023年、2023-2028年、2033年
  • 電気通信と情報技術(IT)
  • 銀行、金融サービス、保険(BFSI)
  • ヘルスケアとライフサイエンス
  • 政府と公共
  • 小売および消費財
  • その他の用途

第7章 CRM BPO市場の地域および国分析

  • 世界のCRM BPO市場、地域別、実績および予測、2018-2023年、2023-2028年、2033年
  • 世界のCRM BPO市場、国別、実績および予測、2018-2023年、2023-2028年、2033年

第8章 アジア太平洋のCRM BPO市場

第9章 中国CRM BPO市場

第10章 インド CRM BPO市場

第11章 日本のCRM BPO市場

第12章 オーストラリアのCRM BPO市場

第13章 インドネシア CRM BPO市場

第14章 韓国CRM BPO市場

第15章 西欧のCRM BPO市場

第16章 英国CRM BPO市場

第17章 ドイツのCRM BPO市場

第18章 フランスのCRM BPO市場

第19章 イタリア CRM BPO市場

第20章 スペインのCRM BPO市場

第21章 東欧 CRM BPO市場

第22章 ロシア CRM BPO市場

第23章 北米CRM BPO市場

第24章 米国CRM BPO市場

第25章 カナダ CRM BPO市場

第26章 南米CRM BPO市場

第27章 ブラジルCRM BPO市場

第28章 中東CRM BPO市場

第29章 アフリカのCRM BPO市場

第30章 CRM BPO市場の競合情勢と企業プロファイル

  • CRM BPO市場の競合情勢
  • CRM BPO市場企業プロファイル
    • Alorica Inc.
    • Atento SA
    • Comdata Corporation
    • System International Telemarketing
    • Sykes Enterprises Incorporated

第31章 世界CRM BPO市場の競合ベンチマーキング

第32章 世界CRM BPO市場の競争力ダッシュボード

第33章 CRM BPO市場における主要な合併と買収

第34章 CRM BPO市場の将来展望と可能性分析

第35章 付録

目次
Product Code: r10873

“CRM BPO Global Market Report 2024 ” from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on crm bpo market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for crm bpo? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? “The crm bpo market global report ” from The Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

Scope

Markets Covered:

  • 1) By Product: Back-Office Outsourcing; Front-Office Outsourcing
  • 2) By Market Type: Large Enterprises; Small And Medium Enterprises
  • 3) By Application: Telecom And Information Technology (IT); Banking, Financial Services and Insurance (BFSI); Healthcare And Life Sciences; Government And Public; Retail And Consumer Goods; Other Applications
  • Companies Mentioned: Alorica Inc.; Atento S.A.; Comdata Corporation; System International Telemarketing; Sykes Enterprises Incorporated
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Executive Summary

Customer Relationship Management (CRM) in the context of Business Process Outsourcing (BPO) involves managing essential tasks outsourced by companies. CRM BPO is employed by businesses to attract and convert leads, retain customers, and enhance service delivery.

The primary product types of CRM BPO include back-office outsourcing and front-office outsourcing. Back-office outsourcing entails the delegation of routine business tasks to a third-party service provider that doesn't directly involve delivering the goods or services offered by the business to its clients. These outsourcing solutions find application in various enterprises, including large enterprises and small to medium enterprises (SMEs). Additionally, CRM BPO is utilized across diverse sectors such as telecom and information technology (IT), banking, financial services and insurance (BFSI), healthcare and life sciences, government and public services, retail and consumer goods, and others.

The CRM BPO market research report is one of a series of new reports from The Business Research Company that provides CRM BPO market statistics, including CRM BPO industry global market size, regional shares, competitors with a CRM BPO market share, detailed CRM BPO market segments, market trends, and opportunities, and any further data you may need to thrive in the CRM BPO industry. This CRM BPO market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The CRM BPO market size has grown steadily in recent years. It will grow from $108.34 billion in 2023 to $111.05 billion in 2024 at a compound annual growth rate (CAGR) of 2.5%. The growth observed in the historical period can be attributed to factors such as business scalability, cost efficiency, a focus on core competencies, the globalization of business, and improvements in customer experience.

The CRM BPO market size is expected to see steady growth in the next few years. It will grow to $126.57 billion in 2028 at a compound annual growth rate (CAGR) of 3.3%. The anticipated growth in the forecast period can be attributed to factors such as evolving customer expectations, the utilization of data analytics and insights, multichannel customer engagement, flexibility, and agility, as well as industry-specific expertise. Notable trends in the forecast period encompass the adoption of personalization and targeted marketing, the globalization of customer relationship management (CRM) operations, an increased focus on employee training and skill development, the integration of automation for operational efficiency, and the promotion of strategic partnerships and collaborations.

The escalating demand for automation is poised to propel the CRM BPO market's growth in the foreseeable future. Automation, characterized by technology requiring minimal human intervention to complete tasks, significantly enhances customer satisfaction by improving service delivery speed, efficiency, and accuracy across outsourced front office services. These services encompass customer communications, marketing, and sales, thereby fostering increased demand for automation within the CRM BPO market. For example, a Zapier report in April 2021, based on a survey of 2,000 U.S. knowledge workers from small and medium businesses, highlighted that 63% of SMBs attested to automation aiding swift business adaptation during the pandemic. Currently, 66% of employees believe workplace automation enables them to focus on more innovative tasks and projects. Moreover, 88% of SMBs highlighted that automation aids in competing with larger businesses by facilitating faster movement, quicker lead closures, reduced busywork, minimized errors, and improved customer service. Hence, the rising demand for automation serves as a driving force behind the CRM BPO market's growth.

The burgeoning e-commerce industry is anticipated to bolster the expansion of the CRM BPO market moving forward. E-commerce, denoting online buying and selling, heavily relies on CRM BPO services to ensure seamless customer interactions, personalized experiences, and efficient operations, ultimately enhancing customer satisfaction and loyalty. For instance, as per a report by the International Trade Administration in October 2021, it is projected that e-commerce transactions for consumer goods will constitute approximately 22% of global retail sales, experiencing over 1% average growth by 2024. The report also forecasts an 8% consistent long-term surge in global retail e-commerce sales until 2024. Consequently, the flourishing e-commerce industry drives the growth trajectory of the CRM BPO market.

Product innovation emerges as a prominent trend gaining traction within the CRM BPO market. Major players in this sector are dedicated to developing innovative solutions, aiming to gain a competitive edge. For instance, in June 2021, Intellinetics, Inc., a U.S.-based content services software company, launched its new suite of Business Process Outsourcing (BPO) services. These services stand out for their adaptability to evolving client needs and their expansion of service portfolios into new markets. The integrated solutions by Intellinetics represent a seamless expansion of their core expertise in document conversions, digital and physical mail processing, enterprise content management solutions, and records storage and retrieval. These solutions are supplemented by Accounts Payable invoice processing, digital mailroom services, and claims processing capabilities.

Key players in the CRM BPO market are strategically embracing partnership models to drive digital transformation and bolster their offerings in artificial intelligence (AI). These strategic partnerships involve companies leveraging each other's strengths and resources for mutual benefits and success. For example, in August 2023, Arvato CRM Solutions, a German IT service management corporation, collaborated with KYP.ai, a German innovator in productivity mining solutions. This partnership is set to elevate Arvato's existing AI and robotic process automation solutions, marking a significant leap in digital transformation through AI-driven intelligent automation. Introducing the pioneering product, Arvato's Discovery Engine (ADE), empowered by KYP.ai's unique productivity mining platform, ADE identifies opportunities, potential cost reductions, utilization gaps, and areas ripe for automation. This groundbreaking solution aims to revolutionize customer service and experience by optimizing the synergy between human resources and processes. The partnership empowers Arvato with enhanced capabilities to offer clients data-driven decisions and recommendations, ultimately enhancing productivity based on real-world data insights.

In December 2022, InflowCX, a U.S.-based provider offering strategic advisory, consulting, professional, and managed services for contact center and unified communications technologies, acquired BPO Partners in an undisclosed transaction. This acquisition aligns with InflowCX's strategic objectives to bolster technical services, outsourcing, and consulting for contact center operations and technologies. BPO Partners, based in the U.S., specializes in assisting clients in achieving top-tier customer experiences.

Major companies operating in the crm bpo market report are Alorica Inc., Atento S.A., Comdata Corporation, System International Telemarketing, Sykes Enterprises Incorporated, TTEC Holdings Inc., Teleperformance SE, Webhelp India Private Limited, Concentrix CVG Philippines Inc., Startek Inc., Amdocs Development Centre India LLP, Serco Group plc, Infosys Limited, Accenture plc, Hewlett Packard Enterprise company, Chinetek Group Co. Ltd., SyaRose Technology Services Inc., SAP SE, International Business Machines Corporation, Fujitsu Limited, Capgemini Service SAS, Cognizant Technology Solutions Corp., Dell Technologies Inc., Atos SE, HCL Technologies Ltd., Genpact Limited, Wipro Limited, Tech Mahindra Limited, Convergys Corporation, Arvato AG

North America was the largest region in the CRM BPO market in 2023. The regions covered in the crm bpo market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the crm bpo market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The CRM BPO market includes revenues earned by entities through automatic data entry, inbound and outbound support, chat and technical support, and telemarketing. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Table of Contents

1. Executive Summary

2. CRM BPO Market Characteristics

3. CRM BPO Market Trends And Strategies

4. CRM BPO Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On the Market
  • 4.2. Ukraine-Russia War Impact On the Market
  • 4.3. COVID-19 Impact On the Market

5. Global CRM BPO Market Size and Growth

  • 5.1. Global CRM BPO Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global CRM BPO Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global CRM BPO Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. CRM BPO Market Segmentation

  • 6.1. Global CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Back-Office Outsourcing
  • Front-Office Outsourcing
  • 6.2. Global CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Large Enterprises
  • Small And Medium Enterprises
  • 6.3. Global CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Telecom And Information Technology (IT)
  • Banking, Financial Services and Insurance (BFSI)
  • Healthcare And Life Sciences
  • Government And Public
  • Retail And Consumer Goods
  • Other Applications

7. CRM BPO Market Regional And Country Analysis

  • 7.1. Global CRM BPO Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global CRM BPO Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific CRM BPO Market

  • 8.1. Asia-Pacific CRM BPO Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.4. Asia-Pacific CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China CRM BPO Market

  • 9.1. China CRM BPO Market Overview
  • 9.2. China CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.4. China CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India CRM BPO Market

  • 10.1. India CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan CRM BPO Market

  • 11.1. Japan CRM BPO Market Overview
  • 11.2. Japan CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.4. Japan CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia CRM BPO Market

  • 12.1. Australia CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia CRM BPO Market

  • 13.1. Indonesia CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea CRM BPO Market

  • 14.1. South Korea CRM BPO Market Overview
  • 14.2. South Korea CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.4. South Korea CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe CRM BPO Market

  • 15.1. Western Europe CRM BPO Market Overview
  • 15.2. Western Europe CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.4. Western Europe CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK CRM BPO Market

  • 16.1. UK CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany CRM BPO Market

  • 17.1. Germany CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France CRM BPO Market

  • 18.1. France CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.2. France CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.3. France CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy CRM BPO Market

  • 19.1. Italy CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.2. Italy CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.3. Italy CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain CRM BPO Market

  • 20.1. Spain CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.2. Spain CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.3. Spain CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe CRM BPO Market

  • 21.1. Eastern Europe CRM BPO Market Overview
  • 21.2. Eastern Europe CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.4. Eastern Europe CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia CRM BPO Market

  • 22.1. Russia CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America CRM BPO Market

  • 23.1. North America CRM BPO Market Overview
  • 23.2. North America CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.4. North America CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA CRM BPO Market

  • 24.1. USA CRM BPO Market Overview
  • 24.2. USA CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.4. USA CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada CRM BPO Market

  • 25.1. Canada CRM BPO Market Overview
  • 25.2. Canada CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.4. Canada CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America CRM BPO Market

  • 26.1. South America CRM BPO Market Overview
  • 26.2. South America CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.4. South America CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil CRM BPO Market

  • 27.1. Brazil CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East CRM BPO Market

  • 28.1. Middle East CRM BPO Market Overview
  • 28.2. Middle East CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.4. Middle East CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa CRM BPO Market

  • 29.1. Africa CRM BPO Market Overview
  • 29.2. Africa CRM BPO Market, Segmentation By Product , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa CRM BPO Market, Segmentation By Market Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.4. Africa CRM BPO Market, Segmentation By Applications, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. CRM BPO Market Competitive Landscape And Company Profiles

  • 30.1. CRM BPO Market Competitive Landscape
  • 30.2. CRM BPO Market Company Profiles
    • 30.2.1. Alorica Inc.
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1.4. Financial Performance
    • 30.2.2. Atento S.A.
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2.4. Financial Performance
    • 30.2.3. Comdata Corporation
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3.4. Financial Performance
    • 30.2.4. System International Telemarketing
      • 30.2.4.1. Overview
      • 30.2.4.2. Products and Services
      • 30.2.4.3. Strategy
      • 30.2.4.4. Financial Performance
    • 30.2.5. Sykes Enterprises Incorporated
      • 30.2.5.1. Overview
      • 30.2.5.2. Products and Services
      • 30.2.5.3. Strategy
      • 30.2.5.4. Financial Performance

31. Global CRM BPO Market Competitive Benchmarking

32. Global CRM BPO Market Competitive Dashboard

33. Key Mergers And Acquisitions In The CRM BPO Market

34. CRM BPO Market Future Outlook and Potential Analysis

  • 34.1 CRM BPO Market In 2028 - Countries Offering Most New Opportunities
  • 34.2 CRM BPO Market In 2028 - Segments Offering Most New Opportunities
  • 34.3 CRM BPO Market In 2028 - Growth Strategies
    • 34.3.1 Market Trend Based Strategies
    • 34.3.2 Competitor Strategies

35. Appendix

  • 35.1. Abbreviations
  • 35.2. Currencies
  • 35.3. Historic And Forecast Inflation Rates
  • 35.4. Research Inquiries
  • 35.5. The Business Research Company
  • 35.6. Copyright And Disclaimer