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カスタマーエクスペリエンスモニタリングの市場規模、シェア、動向分析レポート：ソリューション別、最終用途別、タイプ別、地域別、セグメント別予測、2024年～2030年

Customer Experience Monitoring Market Size, Share & Trends Analysis Report By Solution (Feedback Management, Customer Analytics), By End-use (Healthcare, Government), By Type, By Region, And Segment Forecasts, 2024 - 2030

出版日
ページ情報
英文 125 Pages
納期
2～10営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=143.57円
カスタマーエクスペリエンスモニタリングの市場規模、シェア、動向分析レポート：ソリューション別、最終用途別、タイプ別、地域別、セグメント別予測、2024年～2030年
出版日: 2024年09月03日
発行: Grand View Research
ページ情報: 英文 125 Pages
納期: 2～10営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

市場規模と動向：

世界のカスタマーエクスペリエンスモニタリングの市場規模は2023年に28億米ドルと推計され、2024年から2030年にかけてCAGR 24.9％で成長すると予測されています。

この市場を牽引しているのは、企業のデジタル変革であり、様々なプラットフォーム（ウェブ、モバイル、ソーシャルメディア）で顧客をエンゲージするオムニチャネル戦略を採用する企業が増えています。モバイルコマース、ソーシャルメディア・エンゲージメント、オンラインレビューの台頭により、顧客からのフィードバックやセンチメントをリアルタイムでモニタリングする必要性が高まっています。さらに、人工知能（AI）と機械学習（ML）の進歩により、顧客行動に対するより深い洞察が可能になり、企業が経験をパーソナライズし、顧客のニーズを事前に予測するのに役立っています。

顧客獲得コストが上昇を続ける中、企業は戦略的な焦点として顧客維持を優先する傾向が強まっています。既存顧客を維持するよりも、新規顧客を獲得する方が費用対効果が高い場合が多いです。このシフトは、忠実な顧客が安定した収益に貢献するだけでなく、ブランドを支持し、口コミや紹介による有機的成長につながる可能性が高いという認識が背景にあります。顧客維持を強化するため、企業はあらゆるタッチポイントで質の高い顧客体験を提供することに注力しています。顧客とのやり取り、フィードバック、行動をモニタリングすることで、企業はペインポイントや改善の機会を特定することができます。顧客フィードバック管理、リアルタイムモニタリング、センチメント分析などのツールにより、企業は顧客の問題に積極的に対処し、顧客体験をパーソナライズすることで、満足度とロイヤルティを高めることができます。

デジタルトランスフォーメーションは顧客とのやり取りを根本的に変化させ、企業はウェブサイト、モバイルアプリ、ソーシャルメディアなどのデジタルチャネルを通じてますます顧客と関わるようになっています。この変化により、顧客接点の量と複雑さが拡大し、企業は堅牢なモニタリング・ソリューションを導入することが極めて重要になっています。これらのチャネルにおける顧客体験をリアルタイムで追跡することで、企業は迅速に対応し、インタラクションを最適化し、パーソナライズされた体験を提供することができます。顧客がシームレスなデジタル・インタラクションを期待する中、モニタリング・ソリューションは、一貫した品質を確保し、顧客満足度を向上させ、デジタル化が進むビジネス環境における全体的なカスタマー・エクスペリエンス戦略をサポートします。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 カスタマーエクスペリエンスモニタリングの変数、動向、範囲

  • 市場イントロダクション/系統展望
  • 業界バリューチェーン分析
  • 市場力学
    • 市場促進要因分析
    • 市場抑制要因分析
    • 業界の機会
  • カスタマーエクスペリエンスモニタリング分析ツール
    • ポーターの分析
    • PESTEL分析

第4章 カスタマーエクスペリエンスモニタリング市場：顧客分析ソリューションの推定・動向分析

  • セグメントダッシュボード
  • カスタマーエクスペリエンスモニタリング：顧客分析ソリューション変動分析、2023年および2030年
  • フィードバック管理
  • 顧客分析
  • カスタマージャーニー分析
  • 感情分析
  • リアルタイム監視

第5章 カスタマーエクスペリエンスモニタリング市場：タイプの推定・動向分析

  • セグメントダッシュボード
  • カスタマーエクスペリエンスモニタリング：タイプ変動分析、2023年および2030年
  • PC端末
  • モバイル端末

第6章 カスタマーエクスペリエンスモニタリング市場：最終用途の推定・動向分析

  • セグメントダッシュボード
  • カスタマーエクスペリエンスモニタリング：最終用途変動分析、2023年および2030年
  • BFSI
  • 小売・eコマース
  • ヘルスケア
  • ITおよび通信
  • 政府
  • ホスピタリティ
  • その他

第7章 カスタマーエクスペリエンスモニタリング市場：地域推定・動向分析

  • カスタマーエクスペリエンスモニタリングシェア、地域別、2023年および2030年、10億米ドル
  • 北米
    • ソリューション別、2018年-2030年
    • タイプ別、2018年-2030年
    • 最終用途別、2018年-2030年
    • 米国
    • カナダ
    • メキシコ
  • 欧州
    • ソリューション別、2018年-2030年
    • タイプ別、2018年-2030年
    • 最終用途別、2018年-2030年
    • 英国
    • ドイツ
    • フランス
  • アジア太平洋
    • ソリューション別、2018年-2030年
    • タイプ別、2018年-2030年
    • 最終用途別、2018年-2030年
    • 中国
    • インド
    • 日本
    • オーストラリア
    • 韓国
  • ラテンアメリカ
    • ソリューション別、2018年-2030年
    • タイプ別、2018年-2030年
    • 最終用途別、2018年-2030年
    • ブラジル
  • 中東・アフリカ
    • ソリューション別、2018年-2030年
    • タイプ別、2018年-2030年
    • 最終用途別、2018年-2030年
    • サウジアラビア
    • アラブ首長国連邦
    • 南アフリカ

第8章 競合情勢

  • 主要市場参入企業による最近の動向と影響分析
  • 企業分類
  • 企業の市場シェア分析
  • 企業ヒートマップ分析
  • 戦略マッピング
    • 拡大
    • 合併と買収
    • パートナーシップとコラボレーション
    • 新製品の発売
    • 研究開発
  • 企業プロファイル
    • RADCOM Ltd.
    • Aternity, Inc.
    • Oracle Corporation
    • RadioOpt GmbH
    • BMC Software, Inc.
    • CA Technologies, Inc.
    • Comarch SA
    • Riverbed Technology, Inc.
    • Compuware Corporation
    • CorrelSense, Inc.
図表

List of Tables

  • Table 1 List of Abbreviation
  • Table 2 Global Customer Experience Monitoring Market, 2018 - 2030 (USD Billion)
  • Table 3 Global Customer Experience Monitoring Market, by region, 2018 - 2030 (USD Billion)
  • Table 4 Global Customer Experience Monitoring Market, by Solution, 2018 - 2030 (USD Billion)
  • Table 5 Global Customer Experience Monitoring Market, by Type, 2018 - 2030 (USD Billion)
  • Table 6 Global Customer Experience Monitoring Market, by End Use, 2018 - 2030 (USD Billion)
  • Table 7 Global Feedback Management market by region, 2018 - 2030 (USD Billion)
  • Table 8 Global Customer Analytics market by region, 2018 - 2030 (USD Billion)
  • Table 9 Global Customer Journey Analytics market by region, 2018 - 2030 (USD Billion)
  • Table 10 Global Customer Analytics market by region, 2018 - 2030 (USD Billion)
  • Table 11 Global Sentiment Analysis market by region, 2018 - 2030 (USD Billion)
  • Table 12 Global Real-time Monitoring market by region, 2018 - 2030 (USD Billion)
  • Table 13 Global PC Terminal market by region, 2018 - 2030 (USD Billion)
  • Table 14 Global Mobile Terminal market by region, 2018 - 2030 (USD Billion)
  • Table 15 Global BFSI market by region, 2018 - 2030 (USD Billion)
  • Table 16 Global Retail & E-Commerce market by region, 2018 - 2030 (USD Billion)
  • Table 17 Global Healthcare market by region, 2018 - 2030 (USD Billion)
  • Table 18 Global IT & Telecommunications market by region, 2018 - 2030 (USD Billion)
  • Table 19 Global Government market by region, 2018 - 2030 (USD Billion)
  • Table 20 Global Hospitality market by region, 2018 - 2030 (USD Billion)
  • Table 21 North America Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 22 North America Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 23 North America Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 24 U.S. Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 25 U.S. Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 26 U.S. Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 27 Canada Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 28 Canada Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 29 Canada Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 30 Mexico Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 31 Mexico Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 32 Mexico Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 33 Europe Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 34 Europe Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 35 Europe Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 36 UK Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 37 UK Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 38 UK Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 39 Germany Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 40 Germany Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 41 Germany Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 42 France Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 43 France Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 44 France Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 45 Asia Pacific Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 46 Asia Pacific Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 47 Asia Pacific Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 48 China Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 49 China Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 50 China Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 51 India Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 52 India Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 53 India Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 54 Japan Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 55 Japan Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 56 Japan Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 57 Australia Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 58 Australia Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 59 Australia Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 60 South Korea Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 61 South Korea Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 62 South Korea Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 63 Latin America Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 64 Latin America Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 65 Latin America Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 66 Brazil Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 67 Brazil Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 68 Brazil Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 69 Middle East & Africa Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 70 Middle East & Africa Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 71 Middle East & Africa Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 72 UAE Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 73 UAE Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 74 UAE Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 75 Saudi Arabia Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 76 Saudi Arabia Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 77 Saudi Arabia Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)
  • Table 78 South Africa Customer Experience Monitoring Market, by Solution 2018 - 2030 (USD Billion)
  • Table 79 South Africa Customer Experience Monitoring Market, by Type 2018 - 2030 (USD Billion)
  • Table 80 South Africa Customer Experience Monitoring Market, by End Use 2018 - 2030 (USD Billion)

List of Figures

  • Fig. 1 Customer Experience Monitoring Market Segmentation
  • Fig. 2 Market landscape
  • Fig. 3 Information Procurement
  • Fig. 4 Data Analysis Models
  • Fig. 5 Market Formulation and Validation
  • Fig. 6 Data Validating & Publishing
  • Fig. 7 Market Snapshot
  • Fig. 8 Segment Snapshot (1/3)
  • Fig. 9 Segment Snapshot (2/3)
  • Fig. 10 Segment Snapshot (3/3)
  • Fig. 11 Competitive Landscape Snapshot
  • Fig. 12 Customer Experience Monitoring: Industry Value Chain Analysis
  • Fig. 13 Customer Experience Monitoring: Market Dynamics
  • Fig. 14 Customer Experience Monitoring: PORTER's Analysis
  • Fig. 15 Customer Experience Monitoring: PESTEL Analysis
  • Fig. 16 Customer Experience Monitoring Share by Solution, 2023 & 2030 (USD Billion)
  • Fig. 17 Customer Experience Monitoring, by Solution: Market Share, 2023 & 2030
  • Fig. 18 Feedback Management Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 19 Customer Analytics Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 20 Customer Journey Analytics Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 21 Sentiment Analysis Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 22 Real-time Monitoring Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 23 Customer Experience Monitoring Share by Type, 2023 & 2030 (USD Billion)
  • Fig. 24 Customer Experience Monitoring, by Type: Market Share, 2023 & 2030
  • Fig. 25 PC Terminal Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 26 Mobile Terminal Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 27 Customer Experience Monitoring Share by End Use, 2023 & 2030 (USD Billion)
  • Fig. 28 Customer Experience Monitoring, by End Use: Market Share, 2023 & 2030
  • Fig. 29 BFSI Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 30 Retail & E-Commerce Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 31 Healthcare Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 32 IT & Telecommunications Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 33 Government Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 34 Hospitality Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 35 Others Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 36 Regional Market place: Key Takeaways
  • Fig. 37 North America Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 38 U.S. Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 39 Canada Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 40 Mexico Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 41 Europe Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 42 UK Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030,) (USD Billion)
  • Fig. 43 Germany Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 44 France Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 45 Asia Pacific Customer Experience Monitoring Market Estimates and Forecast, 2018 - 2030 (USD Billion)
  • Fig. 46 China Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 47 India Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 48 Japan Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 49 Australia Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 50 South Korea Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 51 Latin America Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 52 Brazil Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 53 Argentina Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 54 MEA Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 55 Saudi Arabia Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 56 UAE Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 57 South Africa Customer Experience Monitoring Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 58 Key Company Categorization
  • Fig. 59 Company Market Positioning
  • Fig. 60 Key Company Market Share Analysis, 2023
  • Fig. 61 Strategic Framework
目次
Product Code: GVR-4-68040-438-5

Market Size & Trends:

The global customer experience monitoring market size was estimated at USD 2.80 billion in 2023 and is projected to grow at a CAGR of 24.9% from 2024 to 2030. The market is driven by the digital transformation of businesses, with companies increasingly adopting omnichannel strategies to engage customers across various platforms (web, mobile, and social media). The rise of mobile commerce, social media engagement, and online reviews has amplified the need for real-time monitoring of customer feedback and sentiment. In addition, advancements in artificial intelligence (AI) and machine learning (ML) are enabling deeper insights into customer behavior, helping companies to personalize experiences and predict customer needs proactively.

As customer acquisition costs continue to rise, businesses are increasingly prioritizing customer retention as a strategic focus. Retaining existing customers is often more cost-effective than acquiring new ones, as it can cost up to five times more to attract a new customer than to keep an existing one. This shift is driven by the realization that loyal customers not only contribute to consistent revenue but are also more likely to advocate for the brand, leading to organic growth through word-of-mouth and referrals. To enhance customer retention, companies are focusing on delivering high-quality customer experiences across every touchpoint. By monitoring customer interactions, feedback, and behavior, businesses can identify pain points and opportunities for improvement. Tools like customer feedback management, real-time monitoring, and sentiment analysis allow companies to be proactive in addressing customer issues and personalizing their experiences, increasing satisfaction and loyalty.

Digital transformation has fundamentally reshaped customer interactions, with businesses increasingly engaging through digital channels like websites, mobile apps, and social media. This shift has expanded the volume and complexity of customer touchpoints, making it crucial for companies to implement robust monitoring solutions. Real-time tracking of customer experiences across these channels allows businesses to respond quickly, optimize interactions, and deliver personalized experiences. As customers expect seamless digital interactions, monitoring solutions help ensure consistent quality, improve customer satisfaction, and support the overall customer experience strategy in an increasingly digital business environment.

Global Customer Experience Monitoring Market Report Segmentation

This report forecasts revenue growth at the global, regional, and country levels and provides an analysis of the latest industry trends from 2018 to 2030 in each of the sub-segments. For this study, Grand View Research has segmented the global customer experience monitoring market report based on solution, type, end use, and region:

  • Customer Experience Monitoring Solution Outlook (Revenue, USD Billion, 2018 - 2030)
  • Feedback Management
  • Customer Analytics
  • Customer Journey Analytics
  • Sentiment Analysis
  • Real-time Monitoring
  • Customer Experience Monitoring Type Outlook (Revenue, USD Billion, 2018 - 2030)
  • PC Terminal
  • Mobile Terminal
  • Customer Experience Monitoring End Use Outlook (Revenue, USD Billion, 2018 - 2030)
  • BFSI
  • Retail & E-Commerce
  • Healthcare
  • IT & Telecommunications
  • Government
  • Hospitality
  • Others
  • Customer Experience Monitoring Regional Outlook (Revenue: USD Billion; 2018 - 2030)
  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • UK
    • Germany
    • France
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia
    • South Korea
  • Latin America
    • Brazil
  • Middle East & Africa (MEA)
    • UAE
    • Saudi Arabia
    • South Africa

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Methodology segmentation & scope
  • 1.2. Market Definitions
  • 1.3. Research Methodology
    • 1.3.1. Information Procurement
    • 1.3.2. Information or Data Analysis
    • 1.3.3. Market Formulation & Data Visualization
    • 1.3.4. Data Validation & Publishing
  • 1.4. Research Scope and Assumptions
    • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
  • 2.3. Competitive Insights

Chapter 3. Customer Experience Monitoring Variables, Trends & Scope

  • 3.1. Market Introduction/Lineage Outlook
  • 3.2. Industry value chain analysis
  • 3.3. Market dynamics
    • 3.3.1. Market Drivers Analysis
    • 3.3.2. Market Restraints Analysis
    • 3.3.3. Industry Opportunities
  • 3.4. Customer Experience Monitoring Analysis Tools
    • 3.4.1. Porter's Analysis
      • 3.4.1.1. Bargaining power of the suppliers
      • 3.4.1.2. Bargaining power of the buyers
      • 3.4.1.3. Threats of substitution
      • 3.4.1.4. Threats from new entrants
    • 3.4.2. PESTEL Analysis
      • 3.4.2.1. Political landscape
      • 3.4.2.2. Economic and Social landscape
      • 3.4.2.3. Technological landscape
      • 3.4.2.4. Environmental landscape
      • 3.4.2.5. Legal landscape

Chapter 4. Customer Experience Monitoring Market: Customer Analytics Solution Estimates & Trend Analysis

  • 4.1. Segment Dashboard
  • 4.2. Customer Experience Monitoring: Customer Analytics Solution Movement Analysis, 2023 & 2030 (USD Billion)
  • 4.3. Feedback Management
    • 4.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.4. Customer Analytics
    • 4.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.5. Customer Journey Analytics
    • 4.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.6. Sentiment Analysis
    • 4.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.7. Real-time Monitoring
    • 4.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 5. Customer Experience Monitoring Market: Type Estimates & Trend Analysis

  • 5.1. Segment Dashboard
  • 5.2. Customer Experience Monitoring: Type Movement Analysis, 2023 & 2030 (USD Billion)
  • 5.3. PC Terminal
    • 5.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 5.4. Mobile Terminal
    • 5.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 6. Customer Experience Monitoring Market: End Use Estimates & Trend Analysis

  • 6.1. Segment Dashboard
  • 6.2. Customer Experience Monitoring: End Use Movement Analysis, 2023 & 2030 (USD Billion)
  • 6.3. BFSI
    • 6.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 6.4. Retail & E-Commerce
    • 6.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 6.5. Healthcare
    • 6.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 6.6. IT & Telecommunications
    • 6.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 6.7. Government
    • 6.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 6.8. Hospitality
    • 6.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 6.9. Others
    • 6.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 7. Customer Experience Monitoring Market: Regional Estimates & Trend Analysis

  • 7.1. Customer Experience Monitoring Share, By Region, 2023 & 2030, USD Billion
  • 7.2. North America
    • 7.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 7.2.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
    • 7.2.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
    • 7.2.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
    • 7.2.5. U.S.
      • 7.2.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 7.2.5.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
      • 7.2.5.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
      • 7.2.5.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
    • 7.2.6. Canada
      • 7.2.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 7.2.6.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
      • 7.2.6.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
      • 7.2.6.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
    • 7.2.7. Mexico
      • 7.2.7.1. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
      • 7.2.7.2. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
      • 7.2.7.3. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 7.3. Europe
    • 7.3.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 7.3.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
    • 7.3.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
    • 7.3.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
    • 7.3.5. UK
      • 7.3.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 7.3.5.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
      • 7.3.5.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
      • 7.3.5.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
    • 7.3.6. Germany
      • 7.3.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 7.3.6.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
      • 7.3.6.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
      • 7.3.6.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
    • 7.3.7. France
      • 7.3.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 7.3.7.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
      • 7.3.7.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
      • 7.3.7.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 7.4. Asia Pacific
    • 7.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 7.4.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
    • 7.4.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
    • 7.4.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
    • 7.4.5. China
      • 7.4.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 7.4.5.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
      • 7.4.5.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
      • 7.4.5.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
    • 7.4.6. India
      • 7.4.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 7.4.6.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
      • 7.4.6.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
      • 7.4.6.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
    • 7.4.7. Japan
      • 7.4.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 7.4.7.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
      • 7.4.7.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
      • 7.4.7.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
    • 7.4.8. Australia
      • 7.4.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 7.4.8.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
      • 7.4.8.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
      • 7.4.8.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
    • 7.4.9. South Korea
      • 7.4.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 7.4.9.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
      • 7.4.9.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
      • 7.4.9.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 7.5. Latin America
    • 7.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 7.5.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
    • 7.5.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
    • 7.5.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
    • 7.5.5. Brazil
      • 7.5.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 7.5.5.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
      • 7.5.5.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
      • 7.5.5.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 7.6. Middle East & Africa
    • 7.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 7.6.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
    • 7.6.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
    • 7.6.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
    • 7.6.5. Saudi Arabia
      • 7.6.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 7.6.5.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
      • 7.6.5.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
      • 7.6.5.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
    • 7.6.6. UAE
      • 7.6.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 7.6.6.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
      • 7.6.6.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
      • 7.6.6.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
    • 7.6.7. South Africa
      • 7.6.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 7.6.7.2. Market estimates and forecast by Solution, 2018 - 2030 (Revenue, USD Billion)
      • 7.6.7.3. Market estimates and forecast by Type, 2018 - 2030 (Revenue, USD Billion)
      • 7.6.7.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)

Chapter 8. Competitive Landscape

  • 8.1. Recent Developments & Impact Analysis by Key Market Participants
  • 8.2. Company Categorization
  • 8.3. Company Market Share Analysis
  • 8.4. Company Heat Map Analysis
  • 8.5. Strategy Mapping
    • 8.5.1. Expansion
    • 8.5.2. Mergers & Acquisition
    • 8.5.3. Partnerships & Collaborations
    • 8.5.4. New Product Launches
    • 8.5.5. Research And Development
  • 8.6. Company Profiles
    • 8.6.1. RADCOM Ltd.
      • 8.6.1.1. Participant's Overview
      • 8.6.1.2. Financial Performance
      • 8.6.1.3. Product Benchmarking
      • 8.6.1.4. Recent Developments
    • 8.6.2. Aternity, Inc.
      • 8.6.2.1. Participant's Overview
      • 8.6.2.2. Financial Performance
      • 8.6.2.3. Product Benchmarking
      • 8.6.2.4. Recent Developments
    • 8.6.3. Oracle Corporation
      • 8.6.3.1. Participant's Overview
      • 8.6.3.2. Financial Performance
      • 8.6.3.3. Product Benchmarking
      • 8.6.3.4. Recent Developments
    • 8.6.4. RadioOpt GmbH
      • 8.6.4.1. Participant's Overview
      • 8.6.4.2. Financial Performance
      • 8.6.4.3. Product Benchmarking
      • 8.6.4.4. Recent Developments
    • 8.6.5. BMC Software, Inc.
      • 8.6.5.1. Participant's Overview
      • 8.6.5.2. Financial Performance
      • 8.6.5.3. Product Benchmarking
      • 8.6.5.4. Recent Developments
    • 8.6.6. CA Technologies, Inc.
      • 8.6.6.1. Participant's Overview
      • 8.6.6.2. Financial Performance
      • 8.6.6.3. Product Benchmarking
      • 8.6.6.4. Recent Developments
    • 8.6.7. Comarch SA
      • 8.6.7.1. Participant's Overview
      • 8.6.7.2. Financial Performance
      • 8.6.7.3. Product Benchmarking
      • 8.6.7.4. Recent Developments
    • 8.6.8. Riverbed Technology, Inc.
      • 8.6.8.1. Participant's Overview
      • 8.6.8.2. Financial Performance
      • 8.6.8.3. Product Benchmarking
      • 8.6.8.4. Recent Developments
    • 8.6.9. Compuware Corporation
      • 8.6.9.1. Participant's Overview
      • 8.6.9.2. Financial Performance
      • 8.6.9.3. Product Benchmarking
      • 8.6.9.4. Recent Developments
    • 8.6.10. CorrelSense, Inc.
      • 8.6.10.1. Participant's Overview
      • 8.6.10.2. Financial Performance
      • 8.6.10.3. Product Benchmarking
      • 8.6.10.4. Recent Developments