顧客経験ビジネスプロセスアウトソーシング市場規模、シェア、動向分析レポート：サービスタイプ別、アウトソーシングタイプ別、サポートチャネル別、最終用途別、地域別、セグメント別予測、2025年～2033年

顧客経験ビジネスプロセスアウトソーシング市場の成長と動向：

Grand View Research, Inc.の最新レポートによると、世界の顧客経験ビジネスプロセスアウトソーシング市場規模は2033年までに2,962億9,000万米ドルに達し、2025年から2033年までのCAGRは12.8％を記録すると推定されています。

CX BPOは、顧客経験業務や特定の業務機能の責任を外部のサービスプロバイダーに委託するものです。CX BPOサービスに対する需要の高まりは、コスト削減、サービス品質の向上、柔軟性の向上といった利点に起因しています。また、ソーシャル・ネットワーキング、クラウド・コンピューティングとセキュリティの強化、プロセスの自動化など、運用コストの削減と収益性の向上を目的とした新技術への注目も高まっています。CX BPOサービスは、こうした新技術のメリットを活用することで、エンドユーザー企業が提供するサービスの効率をさらに向上させることができるため、市場の成長を後押しします。

また、顧客経験BPOベンダーは、音声認識やチャットボットを活用することで、顧客サービスの問題を迅速、効果的、正確に管理することができます。顧客経験BPO組織は、人工知能を活用することで、より迅速な作業、より優れた実行、一流の成果を合理的なコストで生み出すことができます。また、コンシューマージャーニーマッピングは、潜在顧客が通過するすべての状況やエンゲージメントのモードを特定するのに役立ちます。音声認識は最近、進歩と飛躍的な進歩を遂げ、BPO企業は大幅なコスト削減、生産性の向上、顧客サービスの改善を実現できるようになりました。そのため、市場の成長が促進されています。

CX BPOサービスに対する需要の高まりは、さまざまな事業戦略を採用することでサービス・ポートフォリオと顧客基盤を拡大しようとする各市場企業を後押ししています。例えば、2023年9月、民間投資会社のスカイビュー・キャピタル（Skyview Capital）は、ヘルスケア、政府、公共事業業界向けのテクニカルサポートと顧客経験サービスを専門とするBPO企業、ファニエル（Faneuil, LLC）を買収しました。この戦略的買収は、スカイビュー・キャピタルの世界CX BPO市場における地位強化と顧客基盤の拡大を支援するものです。さらに、2023年9月には、世界のコンタクトセンターBPO企業であるデータマーク社が、クラウドベースのコンタクトセンター・プラットフォーム・プロバイダーであるサクセスKPI社のパートナー・エコシステムに参加し、企業によるクラウドコンタクトセンターへの移行を支援しています。このパートナーエコシステムにより、データマーク社の顧客はサクセスKPI社のクラウドベースのプラットフォームを導入し、顧客満足度を向上させることができます。

顧客経験ビジネスプロセスアウトソーシング市場のレポート・ハイライト

• サービスタイプ別では、アウトバウンドセグメントが市場を独占し、2024年には56.1%の売上シェアを占めました。
• アウトソーシングタイプ別では、ニアショアアウトソーシングタイプのセグメントが予測期間中に最も速いCAGRで成長すると予想されます。メキシコ、コロンビア、ポーランド、ルーマニアなどのニアショア・アウトソーシング拠点では、多数の新卒者、認定専門家、熟練専門家を利用できます。これらのスタッフは、営業、顧客サービス、技術サポート、バックオフィス業務など、さまざまなビジネス機能をサポートすることができます。
• サポートチャネルに基づくと、非音声セグメントが予測期間中に最も高いCAGRを記録すると予測されています。チャットボット、バーチャルアシスタント、AIによる会話型エージェントは、リアルタイムの質問応答、24時間体制のカスタマーアシスタンス、デジタルチャネル全体にわたる動的でコンテキストを認識したエンゲージメントを可能にしています。データ主導のパーソナライゼーションと超パーソナライズされたエンゲージメント戦略の台頭は、非音声セグメントの将来を左右すると予想され、組織とBPOプロバイダーは多様なデジタルチャネルで会話をカスタマイズできるようになります。
• アジア太平洋地域は、予測期間中に最も速いCAGRで成長すると予測されています。デジタル化に対する政府の積極的な取り組み、スマートシティプロジェクトの増加、世界の市場企業の浸透などが、アジア太平洋市場の成長を促す顕著な要因となっています。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 顧客経験ビジネスプロセスアウトソーシングの変数、動向、範囲

• 市場イントロダクション/系統展望
• 業界バリューチェーン分析
• 市場力学
  • 市場促進要因分析
  • 市場抑制要因分析
  • 業界の機会
• 顧客経験ビジネスプロセスアウトソーシング分析ツール
  • ポーター分析
  • PESTEL分析

第4章 顧客経験ビジネスプロセスアウトソーシング市場：サービスタイプの推定・動向分析

• セグメントダッシュボード
• 顧客経験ビジネスプロセスアウトソーシング：サービスタイプの変動分析、2024年および2033年
• インバウンド
• アウトバウンド

第5章 顧客経験ビジネスプロセスアウトソーシング市場：アウトソーシングタイプの推定・動向分析

• セグメントダッシュボード
• 顧客経験ビジネスプロセスアウトソーシング：アウトソーシングタイプの変動分析、2024年および2033年
• オンショア
• オフショア
• ニアショア

第6章 顧客経験ビジネスプロセスアウトソーシング市場：サポートチャネルの推定・動向分析

• セグメントダッシュボード
• 顧客経験ビジネスプロセスアウトソーシング：サポートチャネル変動分析、2024年および2033年
• 声
• 非音声
  • チャット
  • メール
  • その他

第7章 顧客経験ビジネスプロセスアウトソーシング市場：最終用途の推定・動向分析

• セグメントダッシュボード
• 顧客経験ビジネスプロセスアウトソーシング：エンドユーザー変動分析、2024年および2033年
• 自動車
• BFSI
• ヘルスケア
• 製造業
• メディア＆エンターテインメント
• IT・通信
• 教育
• 小売り
• 旅行とホスピタリティ
• eコマース
• その他

第8章 顧客経験ビジネスプロセスアウトソーシング市場：地域推定・動向分析

• 顧客経験ビジネスプロセスアウトソーシングシェア（地域別、2024年および2033年）
• 北米
  • サービスタイプ別、2021年～2033年
  • アウトソーシングタイプ別、2021年～2033年
  • サポートチャネル別、2021年～2033年
  • 最終用途別、2021年～2033年
  • 米国
  • カナダ
  • メキシコ
• 欧州
  • サービスタイプ別、2021年～2033年
  • アウトソーシングタイプ別、2021年～2033年
  • サポートチャネル別、2021年～2033年
  • 最終用途別、2021年～2033年
  • 英国
  • ドイツ
  • フランス
• アジア太平洋
  • サービスタイプ別、2021年～2033年
  • アウトソーシングタイプ別、2021年～2033年
  • サポートチャネル別、2021年～2033年
  • 最終用途別、2021年～2033年
  • 中国
  • インド
  • 日本
  • シンガポール
  • マレーシア
  • インドネシア
  • フィリピン
  • タイ
• ラテンアメリカ
  • サービスタイプ別、2021年～2033年
  • アウトソーシングタイプ別、2021年～2033年
  • サポートチャネル別、2021年～2033年
  • 最終用途別、2021年～2033年
  • ブラジル
• 中東・アフリカ
  • サービスタイプ別、2021年～2033年
  • アウトソーシングタイプ別、2021年～2033年
  • サポートチャネル別、2021年～2033年
  • 最終用途別、2021年～2033年
  • サウジアラビア
  • アラブ首長国連邦
  • 南アフリカ

第9章 競合情勢

• 主要市場参入企業による最近の動向と影響分析
• 企業分類
• 企業の市場シェア分析
• 企業ヒートマップ分析
• 戦略マッピング
  • 拡大
  • 合併と買収
  • パートナーシップとコラボレーション
  • 新製品の発売
  • 研究開発
• 企業プロファイル
  • Accenture
  • Automatic Data Processing, Inc.
  • Cognizant
  • Concentrix Corporation
  • Firstsource
  • Fusion CX
  • Genpact
  • Infosys
  • IBM Corporation
  • TATA Consultancy Services Limited
  • Teleperformance
  • TELUS Digital
  • Unity Communications
  • Wipro
  • WNS（Holdings）Ltd.

List of Tables

• Table 1 List of Abbreviation
• Table 2 Global customer experience business process outsourcing market, 2021 - 2033 (USD Billion)
• Table 3 Global customer experience business process outsourcing market, by region, 2021 - 2033 (USD Billion)
• Table 4 Global customer experience business process outsourcing market, by service type, 2021 - 2033 (USD Billion)
• Table 5 Global customer experience business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
• Table 6 Global customer experience business process outsourcing market, by support channel, 2021 - 2033 (USD Billion)
• Table 7 Global customer experience business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
• Table 8 Global inbound market by region, 2021 - 2033 (USD Billion)
• Table 9 Global outbound market by region, 2021 - 2033 (USD Billion)
• Table 10 Global onshore market by region, 2021 - 2033 (USD Billion)
• Table 11 Global offshore market by region, 2021 - 2033 (USD Billion)
• Table 12 Global nearshore market by region, 2021 - 2033 (USD Billion)
• Table 13 Global voice market by region, 2021 - 2033 (USD Billion)
• Table 14 Global non-voice market by region, 2021 - 2033 (USD Billion)
• Table 15 Global chats market by region, 2021 - 2033 (USD Billion)
• Table 16 Global email market by region, 2021 - 2033 (USD Billion)
• Table 17 Global others market by region, 2021 - 2033 (USD Billion)
• Table 18 Global automotive market by region, 2021 - 2033 (USD Billion)
• Table 19 Global BFSI market by region, 2021 - 2033 (USD Billion)
• Table 20 Global healthcare market by region, 2021 - 2033 (USD Billion)
• Table 21 Global manufacturing market by region, 2021 - 2033 (USD Billion)
• Table 22 Global media & entertainment market by region, 2021 - 2033 (USD Billion)
• Table 23 Global IT & telecommunications market by region, 2021 - 2033 (USD Billion)
• Table 24 Global education market by region, 2021 - 2033 (USD Billion)
• Table 25 Global retail market by region, 2021 - 2033 (USD Billion)
• Table 26 Global travel & hospitality market by region, 2021 - 2033 (USD Billion)
• Table 27 Global e-commerce market by region, 2021 - 2033 (USD Billion)
• Table 28 Global others market by region, 2021 - 2033 (USD Billion)
• Table 29 North America customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 30 North America customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 31 North America customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 32 North America customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 33 U.S. customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 34 U.S. customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 35 U.S. customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 36 Canada customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 37 Canada customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 38 Canada customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 39 Canada customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 40 Mexico customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 41 Mexico customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 42 Mexico customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 43 Mexico customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 44 Europe customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 45 Europe customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 46 Europe customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 47 Europe customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 48 UK customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 49 UK customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 50 UK customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 51 UK customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 52 Germany customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 53 Germany customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 54 Germany customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 55 Germany customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 56 France customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 57 France customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 58 France customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 59 France customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 60 Asia Pacific customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 61 Asia Pacific customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 62 Asia Pacific customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 63 Asia Pacific customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 64 China customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 65 China customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 66 China customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 67 China customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 68 India customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 69 India customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 70 India customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 71 India customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 72 Japan customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 73 Japan customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 74 Japan customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 75 Japan customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 76 Singapore customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 77 Singapore customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 78 Singapore customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 79 Singapore customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 80 Malaysia customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 81 Malaysia customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 82 Malaysia customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 83 Malaysia customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 84 Indonesia customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 85 Indonesia customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 86 Indonesia customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 87 Indonesia customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 88 Philippines customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 89 Philippines customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 90 Philippines customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 91 Philippines customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 92 Thailand customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 93 Thailand customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 94 Thailand customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 95 Thailand customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 96 Latin America customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 97 Latin America customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 98 Latin America customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 99 Latin America customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 100 Brazil customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 101 Brazil customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 102 Brazil customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 103 Brazil customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 104 Middle East & Africa customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 105 Middle East & Africa customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 106 Middle East & Africa customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 107 Middle East & Africa customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 108 UAE customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 109 UAE customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 110 UAE customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 111 UAE customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 112 Saudi Arabia customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 113 Saudi Arabia customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 114 Saudi Arabia customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 115 Saudi Arabia customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)
• Table 116 South Africa customer experience business process outsourcing market, by service type 2021 - 2033 (USD Billion)
• Table 117 South Africa customer experience business process outsourcing market, by outsourcing type 2021 - 2033 (USD Billion)
• Table 118 South Africa customer experience business process outsourcing market, by support channel 2021 - 2033 (USD Billion)
• Table 119 South Africa customer experience business process outsourcing market, by end use 2021 - 2033 (USD Billion)

List of Figures

• Fig. 1 Customer Experience Business Process Outsourcing Market Segmentation
• Fig. 2 Market landscape
• Fig. 3 Information Procurement
• Fig. 4 Data Analysis Models
• Fig. 5 Market Formulation and Validation
• Fig. 6 Data Validating & Publishing
• Fig. 7 Market Snapshot
• Fig. 8 Segment Snapshot
• Fig. 9 Competitive Landscape Snapshot
• Fig. 10 Customer Experience Business Process Outsourcing: Industry Value Chain Analysis
• Fig. 11 Customer Experience Business Process Outsourcing: Market Dynamics
• Fig. 12 Customer Experience Business Process Outsourcing: PORTER's Analysis
• Fig. 13 Customer Experience Business Process Outsourcing: PESTEL Analysis
• Fig. 14 Customer Experience Business Process Outsourcing Share by Service Type, 2024 & 2033 (USD Billion)
• Fig. 15 Customer Experience Business Process Outsourcing, by Service Type: Market Share, 2024 & 2033
• Fig. 16 Inbound Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 17 Outbound Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 18 Customer Experience Business Process Outsourcing Share by Outsourcing Type, 2024 & 2033 (USD Billion)
• Fig. 19 Customer Experience Business Process Outsourcing, by Outsourcing Type: Market Share, 2024 & 2033
• Fig. 20 Onshore Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 21 Offshore Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 22 Nearshore Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 23 Customer Experience Business Process Outsourcing Share by Support Channel, 2024 & 2033 (USD Billion)
• Fig. 24 Customer Experience Business Process Outsourcing, by Support Channel: Market Share, 2024 & 2033
• Fig. 25 Voice Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 26 Non-voice Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 27 Chats Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 28 Email Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 29 Others Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 30 Customer Experience Business Process Outsourcing Share by End Use, 2024 & 2033 (USD Billion)
• Fig. 31 Customer Experience Business Process Outsourcing, by End Use: Market Share, 2024 & 2033
• Fig. 32 Automotive Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 33 BFSI Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 34 Healthcare Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 35 Manufacturing Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 36 Media & Entertainment Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 37 IT & Telecommunications Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 38 Education Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 39 Retail Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 40 Travel & Hospitality Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 41 E-commerce Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 42 Others Market Estimates and Forecasts, 2021 - 2033 (Revenue, USD Billion)
• Fig. 43 Regional Market place: Key Takeaways
• Fig. 44 North America Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 45 U.S. Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 46 Canada Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 47 Mexico Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 48 Europe Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 49 UK Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 50 Germany Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 51 France Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 52 Asia Pacific Customer Experience Business Process Outsourcing Market Estimates and Forecast, 2021 - 2033 (USD Billion)
• Fig. 53 China Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 54 India Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 55 Japan Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 56 Singapore Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 57 Malaysia Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 58 Indonesia Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 59 Philippines Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 60 Thailand Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 61 Latin America Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 62 Brazil Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 63 MEA Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 64 Saudi Arabia Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 65 UAE Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 66 South Africa Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• Fig. 67 Key Company Categorization
• Fig. 68 Company Market Positioning
• Fig. 69 Key Company Market Share Analysis, 2024
• Fig. 70 Strategic Framework

Customer Experience Business Process Outsourcing Market Growth & Trends:

The global customer experience business process outsourcing market size is estimated to reach USD 296.29 billion by 2033, registering a CAGR of 12.8% from 2025 to 2033, according to a new report by Grand View Research, Inc. CX BPO involves the contracting of customer experience operations and responsibilities of specific business functions to an external service provider. The rise in demand for CX BPO services can be attributed to benefits such as reduced costs, enhanced service quality, and increased flexibility. Furthermore, businesses are increasingly focusing on new technologies such as social networking, enhanced cloud computing & security, and process automation to reduce operational costs and improve profitability. CX BPO services can further improve the efficiency of the services offered by end-user businesses by leveraging the benefits of these emerging technologies, thus, driving the growth of the market.

Customer experience BPO vendors can also utilize voice recognition and chatbots to manage customer service issues swiftly, effectively, and accurately. Customer experience BPO organizations can work more quickly, execute better, and produce top-notch outcomes at a reasonable cost with artificial intelligence. Consumer journey mapping can also help businesses better identify all the situations and modes of engagement their potential customers go through. Voice recognition has recently undergone advancements and breakthroughs, enabling BPO firms to cut costs significantly, increase productivity, and improve customer service. Thus, driving the growth of the market.

Increasing demand for CX BPO services is encouraging various market players to expand their service portfolios and customer bases by adopting various business strategies. For instance, in September 2023, private investment firm Skyview Capital acquired Faneuil, LLC, a BPO firm that specializes in technical support and customer experience services for the healthcare, government, and public utilities industries. This strategic acquisition would assist Skyview Capital in strengthening its market position in the global CX BPO market and increasing its customer base. Furthermore, in September 2023, DATAMARK, Inc., a global contact center BPO firm, joined the partner ecosystem of the cloud-based contact center platform provider SuccessKPI, Inc. to assist enterprise businesses in their migration to cloud contact centers. Owing to this partner ecosystem, DATAMARK, Inc.'s customers would be able to deploy SuccessKPI, Inc.'s cloud-based platform and improve their customer satisfaction.

Customer Experience Business Process Outsourcing Market Report Highlights:

• Based on service type, the outbound segment dominated the market and accounted for the revenue share of 56.1% in 2024, driven by the increasing demand for proactive customer engagement strategies.
• Based on outsourcing type, the nearshore outsourcing type segment is expected to grow at a fastest CAGR in the forecast period. A large number of recent graduates, certified professionals, and seasoned specialists can be accessed in nearshore outsourcing locations such as Mexico, Colombia, Poland, and Romania. These staff members can support various business functions, such as sales, customer service, technical support, and back-office operations.
• Based on the support channel, the Non-voice segment is anticipated to register at a highest CAGR over the forecast period. Chatbots, virtual assistants, and conversational agents, driven by AI, are enabling real-time question response; 24-hour customer assistance; and dynamic, context-aware engagements across digital channels. The rise of data-driven personalization and hyper-personalized engagement strategies is expected to determine the future of the non-voice segment, allowing organizations and BPO providers to customize conversations across diverse digital channels.
• The Asia Pacific region is anticipated to grow at the fastest CAGR over the forecast period. Supportive government initiatives for digitalization, rising smart city projects, and significant penetration by global market players are some of the prominent factors driving the Asia Pacific market growth.

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Methodology segmentation & scope
• 1.2. Market Definitions
• 1.3. Research Methodology
  • 1.3.1. Information Procurement
  • 1.3.2. Information or Data Analysis
  • 1.3.3. Market Formulation & Data Visualization
  • 1.3.4. Data Validation & Publishing
• 1.4. Research Scope and Assumptions
  • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. Customer Experience Business Process Outsourcing Variables, Trends & Scope

• 3.1. Market Introduction/Lineage Outlook
• 3.2. Industry Value Chain Analysis
• 3.3. Market Dynamics
  • 3.3.1. Market Drivers Analysis
  • 3.3.2. Market Restraints Analysis
  • 3.3.3. Industry Opportunities
• 3.4. Customer Experience Business Process Outsourcing Analysis Tools
  • 3.4.1. Porter's Analysis
    • 3.4.1.1. Bargaining power of the suppliers
    • 3.4.1.2. Bargaining power of the buyers
    • 3.4.1.3. Threats of substitution
    • 3.4.1.4. Threats from new entrants
  • 3.4.2. PESTEL Analysis
    • 3.4.2.1. Political landscape
    • 3.4.2.2. Economic and Social landscape
    • 3.4.2.3. Technological landscape
    • 3.4.2.4. Environmental landscape
    • 3.4.2.5. Legal landscape

Chapter 4. Customer Experience Business Process Outsourcing Market: Service Type Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. Customer Experience Business Process Outsourcing: Service Type Movement Analysis, 2024 & 2033 (USD Billion)
• 4.3. Inbound
  • 4.3.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 4.4. Outbound
  • 4.4.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)

Chapter 5. Customer Experience Business Process Outsourcing Market: Outsourcing Type Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. Customer Experience Business Process Outsourcing: Outsourcing Type Movement Analysis, 2024 & 2033 (USD Billion)
• 5.3. Onshore
  • 5.3.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 5.4. Offshore
  • 5.4.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 5.5. Nearshore
  • 5.5.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)

Chapter 6. Customer Experience Business Process Outsourcing Market: Support Channel Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. Customer Experience Business Process Outsourcing: Support Channel Movement Analysis, 2024 & 2033 (USD Billion)
• 6.3. Voice
  • 6.3.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 6.4. Non-voice
  • 6.4.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 6.4.2. Chats
    • 6.4.2.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 6.4.3. Email
    • 6.4.3.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 6.4.4. Others
    • 6.4.4.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)

Chapter 7. Customer Experience Business Process Outsourcing Market: End Use Estimates & Trend Analysis

• 7.1. Segment Dashboard
• 7.2. Customer Experience Business Process Outsourcing: End Use Movement Analysis, 2024 & 2033 (USD Billion)
• 7.3. Automotive
  • 7.3.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 7.4. BFSI
  • 7.4.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 7.5. Healthcare
  • 7.5.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 7.6. Manufacturing
  • 7.6.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 7.7. Media & Entertainment
  • 7.7.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 7.8. IT & Telecommunications
  • 7.8.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 7.9. Education
  • 7.9.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 7.10. Retail
  • 7.10.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 7.11. Travel & Hospitality
  • 7.11.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 7.12. E-commerce
  • 7.12.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 7.13. Others
  • 7.13.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)

Chapter 8. Customer Experience Business Process Outsourcing Market: Regional Estimates & Trend Analysis

• 8.1. Customer Experience Business Process Outsourcing Share, By Region, 2024 & 2033, USD Billion
• 8.2. North America
  • 8.2.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 8.2.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
  • 8.2.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
  • 8.2.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
  • 8.2.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.2.6. U.S.
    • 8.2.6.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.2.6.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.2.6.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.2.6.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.2.6.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.2.7. Canada
    • 8.2.7.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.2.7.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.2.7.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.2.7.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.2.7.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.2.8. Mexico
    • 8.2.8.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.2.8.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.2.8.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.2.8.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.2.8.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
• 8.3. Europe
  • 8.3.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 8.3.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
  • 8.3.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
  • 8.3.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
  • 8.3.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.3.6. UK
    • 8.3.6.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.3.6.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.3.6.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.3.6.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.3.6.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.3.7. Germany
    • 8.3.7.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.3.7.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.3.7.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.3.7.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.3.7.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.3.8. France
    • 8.3.8.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.3.8.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.3.8.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.3.8.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.3.8.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
• 8.4. Asia Pacific
  • 8.4.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 8.4.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
  • 8.4.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
  • 8.4.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
  • 8.4.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.4.6. China
    • 8.4.6.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.4.6.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.6.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.6.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.6.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.4.7. India
    • 8.4.7.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.4.7.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.7.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.7.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.7.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.4.8. Japan
    • 8.4.8.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.4.8.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.8.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.8.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.8.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.4.9. Singapore
    • 8.4.9.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.4.9.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.9.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.9.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.9.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.4.10. Malaysia
    • 8.4.10.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.4.10.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.10.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.10.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.10.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.4.11. Indonesia
    • 8.4.11.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.4.11.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.11.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.11.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.11.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.4.12. Philippines
    • 8.4.12.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.4.12.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.12.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.12.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.12.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.4.13. Thailand
    • 8.4.13.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.4.13.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.13.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.13.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.4.13.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
• 8.5. Latin America
  • 8.5.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 8.5.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
  • 8.5.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
  • 8.5.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
  • 8.5.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.5.6. Brazil
    • 8.5.6.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.5.6.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.5.6.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.5.6.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.5.6.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
• 8.6. Middle East & Africa
  • 8.6.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 8.6.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
  • 8.6.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
  • 8.6.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
  • 8.6.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.6.6. Saudi Arabia
    • 8.6.6.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.6.6.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.6.6.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.6.6.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.6.6.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.6.7. UAE
    • 8.6.7.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.6.7.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.6.7.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.6.7.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.6.7.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)
  • 8.6.8. South Africa
    • 8.6.8.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.6.8.2. Market estimates and forecast by service type, 2021 - 2033 (Revenue, USD Billion)
    • 8.6.8.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (Revenue, USD Billion)
    • 8.6.8.4. Market estimates and forecast by support channel, 2021 - 2033 (Revenue, USD Billion)
    • 8.6.8.5. Market estimates and forecast by end use, 2021 - 2033 (Revenue, USD Billion)

Chapter 9. Competitive Landscape

• 9.1. Recent Developments & Impact Analysis by Key Market Participants
• 9.2. Company Categorization
• 9.3. Company Market Share Analysis
• 9.4. Company Heat Map Analysis
• 9.5. Strategy Mapping
  • 9.5.1. Expansion
  • 9.5.2. Mergers & Acquisition
  • 9.5.3. Partnerships & Collaborations
  • 9.5.4. New Product Launches
  • 9.5.5. Research And Development
• 9.6. Company Profiles
  • 9.6.1. Accenture
    • 9.6.1.1. Participant's Overview
    • 9.6.1.2. Financial Performance
    • 9.6.1.3. Product Benchmarking
    • 9.6.1.4. Recent Developments
  • 9.6.2. Automatic Data Processing, Inc.
    • 9.6.2.1. Participant's Overview
    • 9.6.2.2. Financial Performance
    • 9.6.2.3. Product Benchmarking
    • 9.6.2.4. Recent Developments
  • 9.6.3. Cognizant
    • 9.6.3.1. Participant's Overview
    • 9.6.3.2. Financial Performance
    • 9.6.3.3. Product Benchmarking
    • 9.6.3.4. Recent Developments
  • 9.6.4. Concentrix Corporation
    • 9.6.4.1. Participant's Overview
    • 9.6.4.2. Financial Performance
    • 9.6.4.3. Product Benchmarking
    • 9.6.4.4. Recent Developments
  • 9.6.5. Firstsource
    • 9.6.5.1. Participant's Overview
    • 9.6.5.2. Financial Performance
    • 9.6.5.3. Product Benchmarking
    • 9.6.5.4. Recent Developments
  • 9.6.6. Fusion CX
    • 9.6.6.1. Participant's Overview
    • 9.6.6.2. Financial Performance
    • 9.6.6.3. Product Benchmarking
    • 9.6.6.4. Recent Developments
  • 9.6.7. Genpact
    • 9.6.7.1. Participant's Overview
    • 9.6.7.2. Financial Performance
    • 9.6.7.3. Product Benchmarking
    • 9.6.7.4. Recent Developments
  • 9.6.8. Infosys
    • 9.6.8.1. Participant's Overview
    • 9.6.8.2. Financial Performance
    • 9.6.8.3. Product Benchmarking
    • 9.6.8.4. Recent Developments
  • 9.6.9. IBM Corporation
    • 9.6.9.1. Participant's Overview
    • 9.6.9.2. Financial Performance
    • 9.6.9.3. Product Benchmarking
    • 9.6.9.4. Recent Developments
  • 9.6.10. TATA Consultancy Services Limited
    • 9.6.10.1. Participant's Overview
    • 9.6.10.2. Financial Performance
    • 9.6.10.3. Product Benchmarking
    • 9.6.10.4. Recent Developments
  • 9.6.11. Teleperformance
    • 9.6.11.1. Participant's Overview
    • 9.6.11.2. Financial Performance
    • 9.6.11.3. Product Benchmarking
    • 9.6.11.4. Recent Developments
  • 9.6.12. TELUS Digital
    • 9.6.12.1. Participant's Overview
    • 9.6.12.2. Financial Performance
    • 9.6.12.3. Product Benchmarking
    • 9.6.12.4. Recent Developments
  • 9.6.13. Unity Communications
    • 9.6.13.1. Participant's Overview
    • 9.6.13.2. Financial Performance
    • 9.6.13.3. Product Benchmarking
    • 9.6.13.4. Recent Developments
  • 9.6.14. Wipro
    • 9.6.14.1. Participant's Overview
    • 9.6.14.2. Financial Performance
    • 9.6.14.3. Product Benchmarking
    • 9.6.14.4. Recent Developments
  • 9.6.15. WNS (Holdings) Ltd.
    • 9.6.15.1. Participant's Overview
    • 9.6.15.2. Financial Performance
    • 9.6.15.3. Product Benchmarking
    • 9.6.15.4. Recent Developments