サンプル依頼リスト カート
  • English
デフォルト表紙
市場調査レポート
商品コード
1495925

コールセンターの世界市場

Call Centers
出版日: | 発行: Global Industry Analysts, Inc. | ページ情報: 英文 1126 Pages | 納期: 即日から翌営業日

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=150.67円
コールセンターの世界市場
出版日: 2024年06月13日
発行: Global Industry Analysts, Inc.
ページ情報: 英文 1126 Pages
納期: 即日から翌営業日
● ご注意事項
本レポートは最新情報反映のため適宜更新し、内容構成変更を行う場合があります。ご検討の際はお問い合わせください。
  • 全表示
  • 概要
  • 目次
概要

コールセンターの世界市場、2030年には5,001億米ドルに達する見込み

2023年に3,322億米ドルと推定されるコールセンターの世界市場は、2023年から2030年にかけてCAGR 5.2％で成長し、2030年には5,001億米ドルに達すると予測されます。本レポートで分析したセグメントの1つであるインハウスコールセンターは、CAGR 5.2％を記録し、分析期間終了までに3,737億米ドルに達すると予測されます。アウトソーシングコールセンター分野の今後8年間のCAGR成長率は5.5%と予測されます。

米国市場は1,167億米ドル、中国はCAGR 5.9％で成長予測

米国のコールセンター市場は、2023年に1,167億米ドルと推定されます。世界第2位の経済大国である中国は、2030年までに116億米ドルの市場規模に達すると予測され、分析期間2023年から2030年までのCAGRは5.9%です。その他の注目すべき地域市場としては、日本とカナダがあり、それぞれ2023年から2030年にかけて3.7%と4.1%の成長が予測されています。欧州では、ドイツがCAGR約4.5％で成長すると予測されています。

2024年の魅力的な新レポート機能のご紹介

インフルエンサーのエンゲージメント統計へのフルアクセス

デジタルアーカイブと「MarketGlass」調査プラットフォームへの無料アクセス。当社独自のMarketGlassプラットフォームは、世界中の専門家の創造性と市場知識を統合的かつ協調的に解き放つことができます。当社の最先端のツールは、市場参入企業のプライバシーとアイデンティティを保護しながら、世界クラスの市場展望をもたらします。レポート内の数字、統計、市場に関する説明は、この分野の専門家や影響力のある人々によって共有された、完全にキュレートされた洞察に基づいています。

リアルタイムのデータシミュレーター・ツールや特注のレポート作成機能を備えたインタラクティブなアンケートに参加できます。

企業間のスマートな意見交換のためのピアコラボレーティブ・インタラクティブプラットフォームへのフルクライアントアクセス

1年間の無料レポート更新

主要プレーヤーの世界市場シェアを含む競合カバレッジ

複数の地域にまたがるプレーヤーの市場プレゼンス分析（好調/活発/ニッチ/マイナー）

専門家/インフルエンサーのインタビュー、ポッドキャスト、プレス発表、イベント基調講演のYouTubeビデオへのアクセス

2024年の世界経済に期待すること

金融引き締めとそれに伴う金利上昇によって引き起こされる地政学的、経済的不安定性が、2024年の激動の情勢を作り出すと思われます。中東での敵対行為や、ますます頻発する気候災害など、いくつかの要因が回復への道筋に圧力をかけ続けると思われます。リスクの一方で、ディスインフレの兆候が強まり、頑迷なインフレに対する不安が緩和され、サプライチェーンが正常化し、エネルギーコストの変動にもかかわらず物価が緩やかになるなど、いくつかのプラス材料も具体化しつつあります。インドや米国をはじめとするG21諸国の選挙は、資本の流れや投資戦略に影響を与える可能性があります。インドが世界な投資先として注目される一方で、米国を拠点とするハイテク企業は、才能と資本のダイナミックなエコシステムに後押しされ、引き続き優位を保つと思われます。シリコンバレーをはじめとするハイテク機会は、国内経済が減速しているとはいえ底堅く、規制環境も整備されていることから、高成長の可能性を求める投資家にとって引き続き魅力的です。欧州は金融引き締め政策と景気後退リスクとの戦いが続くが、英国は見通しが最も厳しく、2024年の景気後退リスクが最も高いです。中国は、政府支出と個人消費の改善に支えられた成長が期待されるもの、引き続きワイルドカードとなります。不安定な環境は、投資家にも企業にもチャンスと課題の両方をもたらすと思われます。成長への触媒としてボラティリティを受け入れるとともに、敏捷性と戦略的な先見性をもって投資判断に臨むことが、生き残りのために重要であることに変わりはないです。

調査対象企業の例（全432件）

  • [24]7 Inc.
  • 3C Logic Inc.
  • Alorica, Inc.
  • ATOS S.A.
  • BT Communications（Ireland）Limited
  • Capita Customer Management Limited
  • Concentrix Corp.
  • Entel Call Center
  • EXL Service Holdings, Inc.
  • Foundever（TM）Group
  • Genpact Limited
  • HCL BPO Services NI Ltd.
  • IBEX Global
  • IBM Global Process Services Pvt. Ltd.
  • Plusoft Informatica SA（Brazil）
  • Tata Consultancy Services Limited
  • Teleperformance SE
  • TTEC Holdings, Inc.
  • West Corporation
  • Wipro Ltd.

目次

第1章 調査手法

第2章 エグゼクティブサマリー

  • 市場概要
  • 主要企業
  • 市場動向と促進要因
  • 世界市場の見通し

第3章 市場分析

  • 米国
  • カナダ
  • 日本
  • 中国
  • 欧州
  • フランス
  • ドイツ
  • イタリア
  • 英国
  • スペイン
  • ロシア
  • オランダ
  • スウェーデン
  • その他欧州
  • アジア太平洋
  • オーストラリア
  • インド
  • フィリピン
  • その他アジア太平洋地域
  • ラテンアメリカ
  • アルゼンチン
  • ブラジル
  • メキシコ
  • その他ラテンアメリカ
  • 世界のその他の地域

第4章 競合

目次
Product Code: MCP-1145

Global Call Centers Market to Reach $500.1 Billion by 2030

The global market for Call Centers estimated at US$332.2 Billion in the year 2023, is expected to reach US$500.1 Billion by 2030, growing at a CAGR of 5.2% over the period 2023-2030. In-House Call Centers, one of the segments analyzed in the report, is expected to record 5.2% CAGR and reach US$373.7 Billion by the end of the analysis period. Growth in the Outsourced Call Centers segment is estimated at 5.5% CAGR for the next 8-year period.

The U.S. Market is Estimated at $116.7 Billion, While China is Forecast to Grow at 5.9% CAGR

The Call Centers market in the U.S. is estimated at US$116.7 Billion in the year 2023. China, the world's second largest economy, is forecast to reach a projected market size of US$11.6 Billion by the year 2030 trailing a CAGR of 5.9% over the analysis period 2023 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 3.7% and 4.1% respectively over the 2023-2030 period. Within Europe, Germany is forecast to grow at approximately 4.5% CAGR.

Introducing Our Exciting New Report Features for 2024

Full access to influencer engagement stats

Free access to our digital archives & "MarketGlass" research platform. Our proprietary MarketGlass platform is fully enabled to unlock creativity and market knowledge of domain experts worldwide in a cohesive and collaborative manner. Our state-of-art tools bring world class market perspectives while protecting participants' privacy and identity. Numbers, statistics and market narrative in the report are based on fully curated insights shared by domain experts and influencers in this space.

Opportunity to engage with interactive questionnaires that come with real-time data simulator tools & bespoke report generation capabilities

Full client access to peer collaborative and interactive platform for cross-enterprise smart exchange of ideas

Complimentary report updates for one year

Competitor coverage with global market shares of major players

Player market presence analysis (Strong/Active/Niche/Trivial) across multiple geographies

Access to curated YouTube video transcripts of domain experts/influencer interviews, podcasts, press statements and event keynotes

What to Expect from the Global Economy in 2024

Edgy geopolitics, and economic instability caused by monetary policy tightening and ensuing higher interest rates will create a tumultuous landscape for 2024. Several factors will continue to exert pressure on the path to recovery including hostilities in the Middle East and increasingly common climate disasters. Among the risks, several positives are also taking shape such as growing signs of disinflation and easing of anxiety over stubborn inflation, supply chain normalization and price moderation despite volatility in energy costs. Elections across several G21 jurisdictions, notably in India and the United States, will have potential ramifications for capital flows and investment strategies. While India emerges as a compelling destination in the global investment landscape, U.S, based tech firms will continue to dominate, fueled by a dynamic ecosystem of talent and capital. Tech opportunities in Silicon Valley and beyond remain attractive for investors seeking high-growth prospects supported largely by a resilient albeit slowing domestic economy and conducive regulatory environment. Europe will continue to battle tight monetary policy and recession risks with U.K. having the most challenging outlook and running the greatest risk of recession in 2024. China remains a wild card with hope for growth in the country underpinned by government spending and improvements in consumer spending. The volatile environment will offer both opportunities and challenges for investors and businesses alike. Embracing volatility as a catalyst for growth together with agility and strategic foresight in navigating investment decisions will remain important for survival.

Select Competitors (Total 432 Featured) -

  • [24]7 Inc.
  • 3C Logic Inc.
  • Alorica, Inc.
  • ATOS S.A.
  • BT Communications (Ireland) Limited
  • Capita Customer Management Limited
  • Concentrix Corp.
  • Entel Call Center
  • EXL Service Holdings, Inc.
  • Foundever(TM) Group
  • Genpact Limited
  • HCL BPO Services NI Ltd.
  • IBEX Global
  • IBM Global Process Services Pvt. Ltd.
  • Plusoft Informatica SA (Brazil)
  • Tata Consultancy Services Limited
  • Teleperformance SE
  • TTEC Holdings, Inc.
  • West Corporation
  • Wipro Ltd.

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Call Centers Transformed: Navigating the Evolution of Customer Connections
    • Changing Role of Call Centers, Technology Transitions and Expanding Applications Transform Call Centers Market
    • Call Centers: A Conceptual Overview
    • Call Centers Classification
    • Technologies Used in Call Centers
    • Major End-Use Markets for Call Centers
    • EXHIBIT 1: Global Call Centers Market by End-Use (in %) for 2023
    • Global Economic Update
    • EXHIBIT 2: Global Oil Prices Remain Volatile Amid Acute Geopolitical Uncertainty & Tensions that Heighten Threat of Market Shocks: Global Average Annual Brent Crude Oil Price (In US$ Per Barrel) for Years 2017 through 2024
    • EXHIBIT 3: While Still Not in the Comfort Zone, the Expected Steeper Fall in Inflation in 2024 Can Cushion Economic Growth: Global Inflation Rates (In %) for the Years 2019 through 2025
    • EXHIBIT 4: Flat Growth for 2024 & A Possible Soft Landing, as the Global Economy Attempts to Balance Recovery While Navigating Through Wars, Political Conflicts & Inflation: World Economic Growth Projections (Real GDP, Annual % Change) for the Years 2022 Through 2025
    • Navigating New Horizons: The Call Center Industry's Evolution amidst COVID-19 Pandemic
    • Massive Shift to Advanced Technologies
    • Workforce-Related Changes
    • Global Market Outlook
    • Developing Markets Drive Growth
    • Offshore Call Centers: The Key Growth Vertical for Developing World
    • Demand Continues to Rise for Call Center Outsourcing
    • Despite Outsourcing Wave, In-House Call centers Continue to Remain Dominant
    • A Brief Sketch of Major Offshore Destinations for Call Centers
    • Resurgent Shift towards Onshore Call Centers
    • Competition
    • EXHIBIT 5: Call Centers - Global Key Competitors Percentage Market Share in 2024 (E)
    • Competitive Market Presence - Strong/Active/Niche for Players Worldwide in 2024 (E)
    • Recent Market Activity
    • Influencer/Product/Technology Insights
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Call Centers Emerge as the Foundation of Modern-Day Customer Services
    • Emerging Trends Likely to Shape the Future of Call Centers
    • Call Centers Tap Technology to Improve Operational Efficiency & Service Quality
    • Innovative Technologies Transforming the Call Centers
    • Digital First Emerges as the Primary Strategy among Call Centers
    • Key Advantages That Technology Offers to Call Center Employees
    • Automation as Trending Pillar Set to Call Shots in the Contact Center Industry
    • EXHIBIT 6: Consumer Communication with Businesses: % of Consumers Communicating Via Various Modes
    • How AI is Rethinking Contact Centers in Rapidly Changing Landscape
    • AI-Powered Capabilities for Call Centers
    • Major Benefits of Leveraging AI Technology for Automating Processes
    • Key Benefits of Integrating AI into Call Center Operations
    • The Evolution of Call Center Technologies: Anticipating AI's Next Moves
    • Advent of AI-Enabled Chatbots Streamline Call Center Operations
    • A Glance at Select Innovative AI Applications in Contact Centers
    • What are the Challenges for AI Integration in Call Centers?
    • Call Centers Step Up Investments in Conversational AI
    • Cloud Communications Continue to Reshape Call Center Operations
    • Growing Role of Cloud-Based Solutions in Providing Scalability and Flexibility to Businesses
    • Omnichannel Engagement as Latest Buzzword for Unified Customer Experience
    • Self-Service Gains Attention as Technique of Choice for Customers
    • The Age of Self Service Spearheads the Rise of AI in Call Centers
    • IVR Stays Steadfast, Makes a Stronger Pitch with AI
    • Data Analytics Rises as a Major Call Center Market Trend
    • Integrating CRM with Big Data Analytics Brings in Significant Benefits
    • Advanced Analytics Technology is Changing the Game for Call centers
    • Recall Technology Adoption Rises in Call centers
    • Companies Focus on Addressing Customer Experiences
    • Key Innovative Strategies for Improving Customer Engagement
    • Crucial Role of Call Centers in Boosting Business Growth
    • A Review of Emerging Strategies to Future-Proof Call Center Operations
    • Integration of Social Media with Call Center Operations Opens New Possibilities
    • Companies Target Multi-Skilled Employees
    • From Cost Centers to Profit Centers - Call Centers Go Beyond Service & Support Functions to Adopt Sales & Marketing Capabilities
    • Virtual Agents Model Emerges as a New Profitable Approach
    • Hosted or Virtual Call Centers on the Rise
    • Call Recording and Monitoring: A Proven Channel for Quality Improvement
    • EXHIBIT 7: Call Abandonment Rates by Call Center Size
    • CRM: A Shot in the Arm for Call Centers
    • Call Center Applications Diversify to Include Mobile Apps
    • Video Emerges as a New Channel for Call Centers
    • Voice/Speech Based Technologies Empower Call Center Training & Operations
    • Key Strategies for Enhancing Security across Digital Platforms
    • Banking & Finance: The Largest Market for Call Centers
    • Insurance Companies Lead in Call Center Technology Absorption
    • AI-Powered Call Centers Transform Patient Experience in the Healthcare Industry
    • AI-Driven Call Centers Promote Uninterrupted Customer Service in the Telecommunications Industry
    • Robust Rise of e-Commerce & m-Commerce to Support Market Growth
    • EXHIBIT 8: Global B2C E-Commerce Sales in US$ Trillion for the Years 2019 through 2024
    • Against the Backdrop of Robust Online Sales & Competition, eCommerce Call Centers Step Up Focus on AI Based Capabilities
    • Major Challenges Confronting Call Centers Market
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Call Centers Market Analysis of Annual Spending in US$ Million for Years 2014 through 2030
    • TABLE 2: World Recent Past, Current & Future Analysis for Call Centers by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 3: World Historic Review for Call Centers by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 4: World 16-Year Perspective for Call Centers by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World Markets for Years 2014, 2024 & 2030
    • TABLE 5: World Recent Past, Current & Future Analysis for In-House Call Centers by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 6: World Historic Review for In-House Call Centers by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 7: World 16-Year Perspective for In-House Call Centers by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World for Years 2014, 2024 & 2030
    • TABLE 8: World Recent Past, Current & Future Analysis for Outsourced Call Centers by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 9: World Historic Review for Outsourced Call Centers by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 10: World 16-Year Perspective for Outsourced Call Centers by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World for Years 2014, 2024 & 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Call Centers Market Presence - Strong/Active/Niche - Key Competitors in the United States for 2024 (E)
    • Market Analytics
    • TABLE 11: USA Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 12: USA Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 13: USA 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • CANADA
    • TABLE 14: Canada Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 15: Canada Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 16: Canada 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • JAPAN
    • Call Centers Market Presence - Strong/Active/Niche - Key Competitors in Japan for 2024 (E)
    • Market Analytics
    • TABLE 17: Japan Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 18: Japan Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 19: Japan 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • CHINA
    • TABLE 20: China Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 21: China Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 22: China 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • EUROPE
    • Call Centers Market Presence - Strong/Active/Niche - Key Competitors in Europe for 2024 (E)
    • Market Analytics
    • TABLE 23: Europe Recent Past, Current & Future Analysis for Call Centers by Geographic Region - France, Germany, Italy, UK, Spain, Russia, Netherlands, Sweden and Rest of Europe Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 24: Europe Historic Review for Call Centers by Geographic Region - France, Germany, Italy, UK, Spain, Russia, Netherlands, Sweden and Rest of Europe Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 25: Europe 16-Year Perspective for Call Centers by Geographic Region - Percentage Breakdown of Value Spending for France, Germany, Italy, UK, Spain, Russia, Netherlands, Sweden and Rest of Europe Markets for Years 2014, 2024 & 2030
    • TABLE 26: Europe Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 27: Europe Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 28: Europe 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • FRANCE
    • TABLE 29: France Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 30: France Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 31: France 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • GERMANY
    • TABLE 32: Germany Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 33: Germany Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 34: Germany 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • ITALY
    • TABLE 35: Italy Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 36: Italy Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 37: Italy 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • UNITED KINGDOM
    • TABLE 38: UK Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 39: UK Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 40: UK 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • SPAIN
    • TABLE 41: Spain Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 42: Spain Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 43: Spain 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • RUSSIA
    • TABLE 44: Russia Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 45: Russia Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 46: Russia 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • NETHERLANDS
    • TABLE 47: Netherlands Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 48: Netherlands Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 49: Netherlands 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • SWEDEN
    • TABLE 50: Sweden Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 51: Sweden Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 52: Sweden 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • REST OF EUROPE
    • TABLE 53: Rest of Europe Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 54: Rest of Europe Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 55: Rest of Europe 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • ASIA-PACIFIC
    • Call Centers Market Presence - Strong/Active/Niche - Key Competitors in Asia-Pacific for 2024 (E)
    • Market Analytics
    • TABLE 56: Asia-Pacific Recent Past, Current & Future Analysis for Call Centers by Geographic Region - Australia, India, Philippines and Rest of Asia-Pacific Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 57: Asia-Pacific Historic Review for Call Centers by Geographic Region - Australia, India, Philippines and Rest of Asia-Pacific Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 58: Asia-Pacific 16-Year Perspective for Call Centers by Geographic Region - Percentage Breakdown of Value Spending for Australia, India, Philippines and Rest of Asia-Pacific Markets for Years 2014, 2024 & 2030
    • TABLE 59: Asia-Pacific Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 60: Asia-Pacific Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 61: Asia-Pacific 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • AUSTRALIA
    • TABLE 62: Australia Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 63: Australia Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 64: Australia 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • INDIA
    • TABLE 65: India Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 66: India Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 67: India 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • PHILIPPINES
    • TABLE 68: Philippines Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 69: Philippines Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 70: Philippines 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • REST OF ASIA-PACIFIC
    • TABLE 71: Rest of Asia-Pacific Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 72: Rest of Asia-Pacific Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 73: Rest of Asia-Pacific 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • LATIN AMERICA
    • TABLE 74: Latin America Recent Past, Current & Future Analysis for Call Centers by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Spending in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 75: Latin America Historic Review for Call Centers by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 76: Latin America 16-Year Perspective for Call Centers by Geographic Region - Percentage Breakdown of Value Spending for Argentina, Brazil, Mexico and Rest of Latin America Markets for Years 2014, 2024 & 2030
    • TABLE 77: Latin America Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 78: Latin America Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 79: Latin America 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • ARGENTINA
    • TABLE 80: Argentina Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 81: Argentina Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 82: Argentina 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • BRAZIL
    • TABLE 83: Brazil Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 84: Brazil Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 85: Brazil 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • MEXICO
    • TABLE 86: Mexico Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 87: Mexico Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 88: Mexico 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • REST OF LATIN AMERICA
    • TABLE 89: Rest of Latin America Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 90: Rest of Latin America Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 91: Rest of Latin America 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030
  • REST OF WORLD
    • TABLE 92: Rest of World Recent Past, Current & Future Analysis for Call Centers by Type - In-House Call Centers and Outsourced Call Centers - Independent Analysis of Annual Spending in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 93: Rest of World Historic Review for Call Centers by Type - In-House Call Centers and Outsourced Call Centers Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2022 and % CAGR
    • TABLE 94: Rest of World 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House Call Centers and Outsourced Call Centers for the Years 2014, 2024 & 2030

IV. COMPETITION