デフォルト表紙
市場調査レポート
商品コード
1513883

カスタマー・エクスペリエンス・モニタリングの世界市場

Customer Experience Monitoring

出版日
ページ情報
英文 173 Pages
納期
即日から翌営業日
適宜更新あり
カスタマー・エクスペリエンス・モニタリングの世界市場
出版日: 2024年07月17日
発行: Market Glass, Inc. (Formerly Global Industry Analysts, Inc.)
ページ情報: 英文 173 Pages
納期: 即日から翌営業日
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  • 概要
  • 目次
概要

カスタマー・エクスペリエンス・モニタリングの世界市場は2030年までに471億米ドルに達する

2023年に140億米ドルと推定されたカスタマー・エクスペリエンス・モニタリングの世界市場は、2030年には471億米ドルに達し、分析期間2023-2030年のCAGRは18.9%で成長すると予測されます。本レポートで分析しているセグメントの1つであるPCターミナルのカスタマー・エクスペリエンス・モニタリングは、CAGR 16.7%を記録し、分析期間終了時には225億米ドルに達すると予測されています。モバイル端末向けカスタマー・エクスペリエンス・モニタリング分野の成長率は、分析期間でCAGR 21.2％と推定されます。

米国市場は38億米ドル、中国はCAGR 27.0％で成長予測

米国のカスタマー・エクスペリエンス・モニタリング市場は、2023年に38億米ドルと推定されます。世界第2位の経済大国である中国は、2030年までに132億米ドルの市場規模に達すると予測され、分析期間2023-2030年のCAGRは27.0%です。その他の注目すべき地域別市場としては、日本とカナダがあり、分析期間中のCAGRはそれぞれ14.0%と15.6%と予測されています。欧州では、ドイツがCAGR約14.5%で成長すると予測されています。

世界のカスタマー・エクスペリエンス・モニタリング市場- 主要動向と促進要因のまとめ

今日のデジタルマーケットプレースにおいて、カスタマーエクスペリエンス（CX）のモニタリングは、市場シェアの維持・拡大を目指す企業にとって重要な戦略となっています。オンラインレビューや顧客とのやり取りが、企業の評判を形成する上でますます重要な役割を果たすようになるにつれ、CXモニタリングは単なるオプションの活動ではなく、戦略的に必要なものとなっています。堅牢なCXモニタリング・ツールを導入することで、企業は顧客の行動や期待に関する実用的な洞察を収集し、顧客満足度を高め、成長機会につながる動向を特定することができます。これらのツールは、企業が顧客とのやりとりのニュアンスを理解するために不可欠であり、顧客のニーズをよりよく満たすためにリアルタイムで戦略を調整することを可能にします。

リアルタイム分析ダッシュボードのような高度なCXモニタリング・ソリューションは、顧客の嗜好やペインポイントに関する深い洞察を提供することで、ビジネス・インタラクションを変革しています。これにより、企業は戦略的かつ迅速な対応が可能となり、顧客の期待によりよく応えるためにサービスを微調整し、企業の評価を大幅に高めることができます。例えば、IR Collaborateのようなプラットフォームは、顧客体験の詳細を示す包括的なダッシュボードを提供し、企業が継続的にサービス内容を改善するのに役立ちます。さらに、CXにおけるデータ分析の重要性はいくら強調してもし過ぎることはありません。ブランド・ロイヤルティを維持し、顧客満足度に影響を与える可能性のある再発する問題を特定するために極めて重要です。合成トランザクション・モニタリング（STM）とアプリケーション・パフォーマンス・モニタリング（APM）は重要なコンポーネントであり、それぞれユーザーの行動をシミュレートし、アプリケーションの最適なパフォーマンスを確保することで、企業が顧客のデジタル・エクスペリエンスにプロアクティブに関与することを可能にします。

人工知能（AI）は、さまざまな分野で顧客体験を向上させる極めて重要なツールとして認知されつつあります。AIは高水準の顧客サービスを維持するだけでなく、大量のサポート・クエリを効率的に処理し、顧客の意図、感情、言語嗜好に基づいてインタラクションをパーソナライズすることで、顧客サービスを向上させる。リバティ・ロンドンのような企業は、AIを活用してカスタマーサービス・プロセスを合理化し、相互作用が理解され評価されるようにしています。チャットボットやデジタル・エージェントによる24時間365日のカスタマー・サポートなど、AIを活用した機能は、タイムリーで自然な会話を提供し、通常の営業時間外でも顧客満足度を維持するために極めて重要です。さらに、AIの機能は、新しいカスタマーサービス・エージェントの迅速かつ効率的なオンボーディング、日常業務の管理、購入履歴などのデータを分析することによる顧客との対話のパーソナライズにも及んでおり、満足度を高めるだけでなく、将来のニーズや潜在的な問題を予測し、企業はプロアクティブな顧客ソリューションを提供することができます。

調査対象企業の例（全49件）

  • BMC Software, Inc.
  • CA Technologies
  • Comarch SA
  • Compuware Corporation
  • Huawei Technologies Co., Ltd.
  • Oracle Corporation
  • Radcom Ltd.
  • RadioOpt GmbH
  • Riverbed Technology
  • SingleStone

目次

第1章 調査手法

第2章 エグゼクティブサマリー

  • 市場概要
  • 主要企業
  • 市場動向と促進要因
  • 世界市場の見通し

第3章 市場分析

  • 米国
  • カナダ
  • 日本
  • 中国
  • 欧州
  • フランス
  • ドイツ
  • イタリア
  • 英国
  • スペイン
  • ロシア
  • その他欧州
  • アジア太平洋
  • オーストラリア
  • インド
  • 韓国
  • その他アジア太平洋地域
  • ラテンアメリカ
  • アルゼンチン
  • ブラジル
  • メキシコ
  • その他ラテンアメリカ
  • 中東
  • イラン
  • イスラエル
  • サウジアラビア
  • アラブ首長国連邦
  • その他中東
  • アフリカ

第4章 競合

目次
Product Code: MCP-7838

Global Customer Experience Monitoring Market to Reach US$47.1 Billion by 2030

The global market for Customer Experience Monitoring estimated at US$14.0 Billion in the year 2023, is expected to reach US$47.1 Billion by 2030, growing at a CAGR of 18.9% over the analysis period 2023-2030. Customer Experience Monitoring for PC Terminal, one of the segments analyzed in the report, is expected to record a 16.7% CAGR and reach US$22.5 Billion by the end of the analysis period. Growth in the Customer Experience Monitoring for Mobile Terminal segment is estimated at 21.2% CAGR over the analysis period.

The U.S. Market is Estimated at US$3.8 Billion While China is Forecast to Grow at 27.0% CAGR

The Customer Experience Monitoring market in the U.S. is estimated at US$3.8 Billion in the year 2023. China, the world's second largest economy, is forecast to reach a projected market size of US$13.2 Billion by the year 2030 trailing a CAGR of 27.0% over the analysis period 2023-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 14.0% and 15.6% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 14.5% CAGR.

Global Customer Experience Monitoring Market - Key Trends and Drivers Summarized

In today's digital marketplace, monitoring customer experience (CX) has become a critical strategy for businesses aiming to sustain and grow their market share. As online reviews and customer interactions play an increasingly significant role in shaping a business's reputation, CX monitoring serves as a strategic necessity, not just an optional activity. By deploying robust CX monitoring tools, companies are equipped to collect actionable insights into customer behaviors and expectations, enhancing customer satisfaction and identifying trends that could lead to growth opportunities. These tools are essential for businesses to understand the nuances of customer interactions, enabling them to adjust their strategies in real-time to better meet customer needs.

Advanced CX monitoring solutions like real-time analytics dashboards are transforming business interactions by providing deeper insights into customer preferences and pain points. This allows businesses to respond strategically and promptly, fine-tuning services to better meet customer expectations and significantly boosting their reputation. For example, platforms like IR Collaborate offer comprehensive dashboards that detail customer experiences, helping businesses to refine their service offerings continually. Additionally, the importance of data analysis in CX cannot be overstated; it is crucial for maintaining brand loyalty and identifying recurring issues that may affect customer satisfaction. Synthetic Transaction Monitoring (STM) and Application Performance Monitoring (APM) are critical components, allowing businesses to proactively engage with the customer's digital experience by simulating user behavior and ensuring optimal performance of applications, respectively.

Artificial Intelligence (AI) is increasingly recognized as a pivotal tool in enhancing customer experiences across various sectors. AI not only maintains high standards of customer service but also elevates them by handling large volumes of support queries efficiently, personalizing interactions based on customer intent, sentiment, and language preferences. Companies like Liberty London utilize AI to streamline customer service processes, ensuring that interactions are understood and valued. AI-powered features, such as 24/7 customer support through chatbots and digital agents, offer timely and natural conversations, crucial for maintaining customer satisfaction outside regular business hours. Moreover, AI's capabilities extend to onboarding new customer service agents quickly and efficiently, managing daily operations, and personalizing customer interactions by analyzing data like purchase history, which not only enhances satisfaction but also anticipates future needs and potential issues, allowing companies to provide proactive customer solutions.

Select Competitors (Total 49 Featured) -

  • BMC Software, Inc.
  • CA Technologies
  • Comarch SA
  • Compuware Corporation
  • Huawei Technologies Co., Ltd.
  • Oracle Corporation
  • Radcom Ltd.
  • RadioOpt GmbH
  • Riverbed Technology
  • SingleStone

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • World Market Trajectories
    • Customer Experience Monitoring - Global Key Competitors Percentage Market Share in 2024 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)
    • Global Economic Update
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Rise of Omnichannel Customer Interactions Throws the Spotlight on Unified Monitoring Solutions
    • Growing Importance of Personalized Customer Experiences Drives Adoption of Advanced Monitoring Tools
    • Surge in Digital Transformation Initiatives Expands Addressable Market Opportunity for Customer Experience Monitoring
    • Increasing Use of AI and Machine Learning in Analytics Spurs Growth of Monitoring Solutions
    • Rapid Adoption of Cloud-Based Solutions Generates Demand for Scalable Customer Experience Monitoring
    • Heightened Focus on Customer Retention Strengthens Business Case for Real-Time Monitoring Tools
    • Advances in Data Analytics Technology Sustain Growth of Customer Experience Monitoring Market
    • Growing Significance of Customer Feedback Loops Throws the Spotlight on Comprehensive Monitoring Platforms
    • Expansion of E-commerce and Online Retail Generates Demand for Enhanced Customer Experience Monitoring
    • Integration of Social Media Monitoring Drives Adoption of Holistic Customer Experience Tools
    • Deployment of Advanced CRM Systems Expands Market Opportunities for Integrated Monitoring Tools
    • Growing Role of Customer Experience in Brand Loyalty Expands Addressable Market Opportunity for Monitoring Tools
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Recent Past, Current & Future Analysis for PC Terminal by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 2: World 7-Year Perspective for PC Terminal by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
    • TABLE 3: World Recent Past, Current & Future Analysis for Mobile Terminal by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 4: World 7-Year Perspective for Mobile Terminal by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
    • TABLE 5: World Recent Past, Current & Future Analysis for Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 6: World 7-Year Perspective for Retail by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
    • TABLE 7: World Recent Past, Current & Future Analysis for Bank & Finance Institution by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 8: World 7-Year Perspective for Bank & Finance Institution by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
    • TABLE 9: World Recent Past, Current & Future Analysis for Hospital by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 10: World 7-Year Perspective for Hospital by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
    • TABLE 11: World Recent Past, Current & Future Analysis for Other Applications by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 12: World 7-Year Perspective for Other Applications by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
    • TABLE 13: World Customer Experience Monitoring Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
    • TABLE 14: World Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 15: World 7-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2024 & 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
    • TABLE 16: USA Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 17: USA 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 18: USA Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 19: USA 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • CANADA
    • TABLE 20: Canada Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 21: Canada 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 22: Canada Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 23: Canada 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • JAPAN
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
    • TABLE 24: Japan Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 25: Japan 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 26: Japan Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 27: Japan 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • CHINA
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
    • TABLE 28: China Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 29: China 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 30: China Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 31: China 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • EUROPE
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
    • TABLE 32: Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 33: Europe 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 34: Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 35: Europe 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
    • TABLE 36: Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 37: Europe 7-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2024 & 2030
  • FRANCE
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
    • TABLE 38: France Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 39: France 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 40: France Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 41: France 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • GERMANY
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
    • TABLE 42: Germany Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 43: Germany 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 44: Germany Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 45: Germany 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • ITALY
    • TABLE 46: Italy Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 47: Italy 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 48: Italy Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 49: Italy 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • UNITED KINGDOM
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
    • TABLE 50: UK Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 51: UK 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 52: UK Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 53: UK 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • SPAIN
    • TABLE 54: Spain Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 55: Spain 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 56: Spain Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 57: Spain 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • RUSSIA
    • TABLE 58: Russia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 59: Russia 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 60: Russia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 61: Russia 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • REST OF EUROPE
    • TABLE 62: Rest of Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 63: Rest of Europe 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 64: Rest of Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 65: Rest of Europe 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • ASIA-PACIFIC
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
    • TABLE 66: Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 67: Asia-Pacific 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 68: Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 69: Asia-Pacific 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
    • TABLE 70: Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 71: Asia-Pacific 7-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for Australia, India, South Korea and Rest of Asia-Pacific Markets for Years 2024 & 2030
  • AUSTRALIA
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Australia for 2024 (E)
    • TABLE 72: Australia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 73: Australia 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 74: Australia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 75: Australia 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • INDIA
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in India for 2024 (E)
    • TABLE 76: India Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 77: India 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 78: India Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 79: India 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • SOUTH KOREA
    • TABLE 80: South Korea Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 81: South Korea 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 82: South Korea Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 83: South Korea 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • REST OF ASIA-PACIFIC
    • TABLE 84: Rest of Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 85: Rest of Asia-Pacific 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 86: Rest of Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 87: Rest of Asia-Pacific 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • LATIN AMERICA
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Latin America for 2024 (E)
    • TABLE 88: Latin America Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 89: Latin America 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 90: Latin America Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 91: Latin America 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
    • TABLE 92: Latin America Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 93: Latin America 7-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for Argentina, Brazil, Mexico and Rest of Latin America Markets for Years 2024 & 2030
  • ARGENTINA
    • TABLE 94: Argentina Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 95: Argentina 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 96: Argentina Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 97: Argentina 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • BRAZIL
    • TABLE 98: Brazil Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 99: Brazil 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 100: Brazil Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 101: Brazil 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • MEXICO
    • TABLE 102: Mexico Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 103: Mexico 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 104: Mexico Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 105: Mexico 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • REST OF LATIN AMERICA
    • TABLE 106: Rest of Latin America Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 107: Rest of Latin America 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 108: Rest of Latin America Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 109: Rest of Latin America 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • MIDDLE EAST
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Middle East for 2024 (E)
    • TABLE 110: Middle East Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 111: Middle East 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 112: Middle East Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 113: Middle East 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
    • TABLE 114: Middle East Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 115: Middle East 7-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets for Years 2024 & 2030
  • IRAN
    • TABLE 116: Iran Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 117: Iran 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 118: Iran Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 119: Iran 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • ISRAEL
    • TABLE 120: Israel Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 121: Israel 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 122: Israel Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 123: Israel 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • SAUDI ARABIA
    • TABLE 124: Saudi Arabia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 125: Saudi Arabia 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 126: Saudi Arabia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 127: Saudi Arabia 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • UNITED ARAB EMIRATES
    • TABLE 128: UAE Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 129: UAE 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 130: UAE Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 131: UAE 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • REST OF MIDDLE EAST
    • TABLE 132: Rest of Middle East Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 133: Rest of Middle East 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 134: Rest of Middle East Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 135: Rest of Middle East 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • AFRICA
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Africa for 2024 (E)
    • TABLE 136: Africa Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 137: Africa 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 138: Africa Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 139: Africa 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030

IV. COMPETITION