セルフサービスキオスク市場規模：タイプ別、業界別、ロケーション別、決済モード別、地域別＆世界予測、2023年～2032年

セルフサービスキオスク市場規模は、2023年から2032年にかけてCAGR 5.5％で拡大すると予測されています。

非接触で効率的なサービスに対する消費者の嗜好の高まりと技術の進歩が相まって、様々な産業でセルフサービスキオスクの採用が進んでいます。

最近では、ホスピタリティ、リテール、ヘルスケアの各セクターが、顧客体験の向上と業務効率化のためにセルフサービスキオスクを広く採用しています。例えば、2023年5月、サムスン電子はサムスン・キオスクのWindows版アップデートであるKMC-Wを世界にリリースしました。パンデミック（世界的大流行）によって加速した社会的距離と衛生習慣の重視の高まりは、タッチレス・セルフサービス・ソリューションの需要をさらに押し上げました。さらに、企業のコスト削減と待ち時間の短縮が、注文精度を高めるセルフサービスキオスクの能力を強化しています。キオスクの機能性を向上させるための技術革新の高まりも、市場の成長を後押しします。

セルフサービスキオスク産業は、タイプ、業界別、場所、支払いモード、地域に分別されます。

タイプ別では、様々な産業における合理化された効率的な発券プロセスに対する需要の高まりにより、発券セグメントの市場価値は2023年から2032年にかけてCAGR 6.1%を記録すると予測されています。セルフサービスキオスクは、列に並ぶ時間を短縮し、チケット購入のためのユーザーフレンドリーなインターフェイスを提供するため、ユーザーに利便性を提供します。また、交通機関、エンターテインメント、その他の発券アプリケーションに広く採用されていることも、同セグメントの成長に寄与しています。

エンターテイメント垂直セグメントからのセルフサービスキオスク産業シェアは、2023年から2032年の間に6.5％のCAGRを記録すると推定されています。これは、チケット、食品、商品の購入における顧客体験の向上と利便性に対する需要の高まりによるものです。娯楽施設におけるセルフサービスキオスクは、待ち時間の短縮、業務効率の改善、顧客満足度の向上を実現します。

地域別では、アジア太平洋地域のセルフサービスキオスク市場は、2023年から2032年にかけてCAGR 6.9％で拡大すると予測されています。この成長は、急速な都市化、便利で非接触型のサービスに対する消費者の嗜好の高まり、および高い技術進歩によるものと考えられます。さらに、小売、ホスピタリティ、ヘルスケアなど、さまざまな分野でセルフサービスキオスクの導入が進んでいることも、この地域の市場を押し上げると思われます。

目次

第1章 調査手法と調査範囲

第2章 エグゼクティブサマリー

第3章 セルフサービスキオスク業界考察

• エコシステム分析
• 業界への影響要因
  • 促進要因
  • 業界の潜在的リスク＆課題
• 成長可能性分析
• COVID-19影響分析
• 規制状況
• 価格分析、2022年
• 技術展望
• 今後の市場動向
• ポーター分析
• PESTEL分析

第4章 競合情勢

• イントロダクション
• 企業マトリックス分析
• 世界企業シェア分析
• 競合ポジショニングマトリックス
• 戦略ダッシュボード

第5章 セルフサービスキオスク市場規模・予測：タイプ別、2018年～2032年

• インフォメーション
• トランケーション
• 発券
• チェックイン
• セルフオーダー
• その他（フォトプリント、インタラクティブなど）

第6章 セルフサービスキオスク市場規模・予測：業界別、2018年～2032年

• 銀行、金融サービス、保険
• 運輸、旅行、ホスピタリティ
• 小売、クイックサービスレストラン
• エンターテインメント
• ヘルスケア分野
• その他（教育機関、官公庁など）

第7章 セルフサービスキオスク市場規模・予測：ロケーション別、2018年～2032年

• 屋内
• 屋外

第8章 セルフサービスキオスク市場規模・予測：決済モード別、2018～2032年

• 現金決済
• 非現金決済

第9章 セルフサービスキオスク市場規模・予測：地域別、2018年～2032年

• 主要動向：地域別
• 北米
  • 米国
  • カナダ
  • メキシコ
• 欧州
  • ドイツ
  • 英国
  • フランス
  • スペイン
  • イタリア
• アジア太平洋
  • 日本
  • 中国
  • インド
  • オーストラリア
  • 韓国
  • インドネシア
• 中南米
  • ブラジル
  • アルゼンチン
• 中東・アフリカ
  • GCC
  • 南アフリカ

第10章 企業プロファイル

• Azkoyen SA
• Diebold Nixdorf, Incorporated.
• Embross Systems Pvt
• Fuji Electric Co., Ltd.
• Thales Group
• GRGBanking
• Hitachi Payment Services Pvt. Ltd.
• KIOSK Information Systems
• Olea Kiosks Inc
• NCR Corporation
• Meridian Kiosk
• Redyref
• Zebra Technology
• Thales Group
• Frank Mayer and Associates, Inc.

Data Table

• Table 1 Market revenue, by Type (2022)
• Table 2 Market revenue, by Vertical (2022)
• Table 3 Market revenue, by Location (2022)
• Table 4 Market revenue, by Payment Mode (2022)
• Table 5 Global Self Service Kiosk market size, by Region, 2018 -2032, (USD Billion)
• Table 6 Global Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 7 Global Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 8 Global Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 9 Global Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 10 North America Self Service Kiosk market size, by Country, 2018 -2032, (USD Billion)
• Table 11 North America Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 12 North America Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 13 North America Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 14 North America Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 15 U.S. Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 16 U.S. Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 17 U.S. Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 18 U.S. Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 19 Canada Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 20 Canada Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 21 Canada Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 22 Canada Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 23 Mexico Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 24 Mexico Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 25 Mexico Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 26 Mexico Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 27 Europe Self Service Kiosk market size, by Country, 2018 -2032, (USD Billion)
• Table 28 Europe Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 29 Europe Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 30 Europe Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 31 Europe Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 32 Germany Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 33 Germany Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 34 Germany Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 35 Germany Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 36 UK Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 37 UK Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 38 UK Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 39 UK Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 40 France Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 41 France Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 42 France Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 43 France Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 44 Italy Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 45 Italy Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 46 Italy Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 47 Italy Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 48 Spain Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 49 Spain Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 50 Spain Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 51 Spain Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 52 Poland Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 53 Poland Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 54 Poland Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 55 Poland Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 56 Asia Pacific Self Service Kiosk market size, by Country, 2018 -2032, (USD Billion)
• Table 57 Asia Pacific Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 58 Asia Pacific Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 59 Asia Pacific Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 60 Asia Pacific Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 61 China Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 62 China Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 63 China Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 64 China Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 65 Japan Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 66 Japan Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 67 Japan Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 68 Japan Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 69 India Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 70 India Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 71 India Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 72 India Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 73 South Korea Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 74 South Korea Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 75 South Korea Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 76 South Korea Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 77 Australia Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 78 Australia Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 79 Australia Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 80 Australia Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 81 Indonesia Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 82 Indonesia Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 83 Indonesia Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 84 Indonesia Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 85 South & Central America Self Service Kiosk market size, by Country, 2018 -2032, (USD Billion)
• Table 86 South & Central America Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 87 South & Central America Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 88 South & Central America Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 89 South & Central America Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 90 Brazil Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 91 Brazil Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 92 Brazil Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 93 Brazil Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 94 Argentina Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 95 Argentina Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 96 Argentina Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 97 Argentina Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 98 Middle East and Africa Self Service Kiosk market size, by Country, 2018 -2032, (USD Billion)
• Table 99 Middle East and Africa Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 100 Middle East and Africa Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 101 Middle East and Africa Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 102 Middle East and Africa Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 103 GCC Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 104 GCC Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 105 GCC Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 106 GCC Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)
• Table 107 South Africa Self Service Kiosk market size, by Type, 2018 -2032, (USD Billion)
• Table 108 South Africa Self Service Kiosk market size, by Verticals, 2018 -2032, (USD Billion)
• Table 109 South Africa Self Service Kiosk market size, by Location, 2018 -2032, (USD Billion)
• Table 110 South Africa Self Service Kiosk market size, by Payment Mode, 2018 -2032, (USD Billion)

Charts & Figures

• FIG. 1 Industry segmentation
• FIG. 2 Market estimation and forecast methodology.
• FIG. 3 Breakdown of primary participants
• FIG. 4 Self Service Kiosk Market industry, 360o synopsis, 2018 - 2032
• FIG. 5 Industry landscape, 2018-2032 (USD Billion)
• FIG. 6 Growth potential analysis
• FIG. 7 Porter's analysis
• FIG. 8 PESTEL analysis
• FIG. 9 Company matrix analysis, 2022
• FIG. 10 Strategy dashboard, 2022

Self service kiosk market size is projected to expand at 5.5% CAGR from 2023 to 2032. The increasing consumer preference for contactless and efficient services coupled with the rising technological advancements are driving the adoption of self-service kiosks across various industries.

Lately, the hospitality, retail, and healthcare sectors are extensively adopting self service kiosks for improved customer experience and operational efficiency. For instance, in May 2023, Samsung Electronics Co., Ltd. globally released KMC-W, a Windows version update of the Samsung Kiosk. The surging emphasis on social distancing and hygiene practices, accelerated by the pandemic has further boosted the demand for touchless self-service solutions. Additionally, cost savings for businesses, and reduced wait times is reinforcing the ability of self-service kiosks to enhance order accuracy. The rising technological innovations for improving kiosk functionalities will also drive the market growth.

The self service kiosk industry is segregated into type, vertical, location, payment mode, and region.

Based on type, the market value from the ticketing segment is projected to depict 6.1% CAGR from 2023 to 2032, driven by the growing demand for streamlined and efficient ticketing processes in various industries. Self-service kiosks provide convenience to users as they reduce queuing times and offer a user-friendly interface for purchasing tickets. The widespread adoption in transportation, entertainment, and other ticketing applications will also favor the segment growth.

Self service kiosk industry share from the entertainment vertical segment is estimated to record 6.5% CAGR between 2023 and 2032. This can be attributed to the growing demand for enhanced customer experience and convenience in purchasing tickets, food, and merchandise. Self-service kiosks in entertainment venues deliver reduced wait times, improved operational efficiency, and increased customer satisfaction.

Regionally, the Asia Pacific self-service kiosks market is projected to expand at 6.9% CAGR between 2023 and 2032. The growth can be ascribed to the rapid urbanization, the increasing consumer preference for convenient and contactless services, and higher technological advancements. Additionally, the growing adoption of self-service kiosks in various sectors, including retail, hospitality, and healthcare will boost the regional market.

Table of Contents

Chapter 1 Methodology & Scope

• 1.1 Industry coverage
• 1.2 Market scope & definition
• 1.3 Base estimates & calculations
  • 1.3.1 Data collection
• 1.4 Forecast parameters
• 1.5 COVID-19 impact analysis at global level
• 1.6 Data validation
• 1.7 Data Sources
  • 1.7.1 Primary
  • 1.7.2 Secondary
    • 1.7.2.1 Paid sources
    • 1.7.2.2 Unpaid sources

Chapter 2 Executive Summary

• 2.1 Self Service Kiosk industry 360 degree synopsis, 2018 - 2032
• 2.2 Business trends
• 2.3 Type trends
• 2.4 Verticals trends
• 2.5 Location trends
• 2.6 Payment Mode trends
• 2.7 Regional trends

Chapter 3 Self Service Kiosk Industry Insights

• 3.1 Industry ecosystem analysis
• 3.2 Industry impact forces
  • 3.2.1 Growth drivers
  • 3.2.2 Industry pitfalls & challenges
• 3.3 Growth potential analysis
• 3.4 COVID- 19 impact analysis
• 3.5 Regulatory landscape
• 3.6 Pricing analysis, 2022
• 3.7 Technology landscape
• 3.8 Future market trends
• 3.9 Porter's analysis
• 3.10 PESTEL analysis

Chapter 4 Competitive Landscape, 2022

• 4.1 Introduction
• 4.2 Company matrix analysis, 2022
• 4.3 Global company market share analysis, 2022
• 4.4 Competitive positioning matrix
• 4.5 Strategy dashboard

Chapter 5 Self Service Kiosk Market Size and Forecast, By Type 2018 - 2032

• 5.1 Information
• 5.2 Transcation
• 5.3 Ticketing
• 5.4 Check in
• 5.5 Self Order
• 5.6 Others (Photoprinting, interative etc.)

Chapter 6 Self Service Kiosk Market Size and Forecast, By Vertical 2018 - 2032

• 6.1 Banking, Financial Service, & Insurance
• 6.2 Transportation, Travel, & Hospitality
• 6.3 Retail and quick servie restaurants
• 6.4 Entertainment
• 6.5 Health care segment
• 6.6 Others (Educational institute, Government offices etc.)

Chapter 7 Self Service Kiosk Market Size and Forecast, By Location 2018 - 2032

• 7.1 Indoor
• 7.2 Outdoor

Chapter 8 Self Service Kiosk Market Size and Forecast, By Payment Mode 2018 - 2032

• 8.1 Cash Payment
• 8.2 Non Cash Payment

Chapter 9 Self Service Kiosk Market Size and Forecast, By Region 2018 - 2032

• 9.1 Key trends, by region
• 9.2 North America
  • 9.2.1 U.S.
  • 9.2.2 Canada
  • 9.2.3 Mexico
• 9.3 Europe
  • 9.3.1 Germany
  • 9.3.2 UK
  • 9.3.3 France
  • 9.3.4 Spain
  • 9.3.5 Italy
• 9.4 Asia Pacific
  • 9.4.1 Japan
  • 9.4.2 China
  • 9.4.3 India
  • 9.4.4 Australia
  • 9.4.5 South Korea
  • 9.4.6 Indonesia
• 9.5 Central and South America
  • 9.5.1 Brazil
  • 9.5.2 Argentina
• 9.6 Middle East and Africa
  • 9.6.1 GCC
  • 9.6.2 South Africa

Chapter 10 Company Profiles

• 10.1 Azkoyen SA
• 10.2 Diebold Nixdorf, Incorporated.
• 10.3 Embross Systems Pvt
• 10.4 Fuji Electric Co., Ltd.
• 10.5 Thales Group
• 10.6 GRGBanking
• 10.7 Hitachi Payment Services Pvt. Ltd.
• 10.8 KIOSK Information Systems
• 10.9 Olea Kiosks Inc
• 10.10 NCR Corporation
• 10.11 Meridian Kiosk
• 10.12 Redyref
• 10.13 Zebra Technology
• 10.14 Thales Group
• 10.15 Frank Mayer and Associates, Inc.