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表紙：病院向けコンタクトセンターソリューション市場：世界の市場規模、シェア、動向分析、機会、予測レポート、2019-2029年
市場調査レポート
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1301818

病院向けコンタクトセンターソリューション市場：世界の市場規模、シェア、動向分析、機会、予測レポート、2019-2029年

Hospital Contact Center Solution Market - Global Size, Share, Trend Analysis, Opportunity and Forecast Report, 2019-2029, Segmented By Service ; By Deployment Mode ; By Enterprise Type ; By Application ; By Region
出版日: | 発行: Blueweave Consulting | ページ情報: 英文 400 Pages | 納期: 2～3営業日

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=156.98円
病院向けコンタクトセンターソリューション市場：世界の市場規模、シェア、動向分析、機会、予測レポート、2019-2029年
出版日: 2023年06月29日
発行: Blueweave Consulting
ページ情報: 英文 400 Pages
納期: 2～3営業日
  • 全表示
  • 概要
  • 目次
概要

病院向けコンタクトセンターソリューションの世界市場規模が3倍以上に拡大、2029年には256億米ドルに達する

病院向けコンタクトセンターソリューションの世界市場は、ヘルスケアにおけるデジタル技術の利用の増加、アナログ技術からデジタル技術への急速な移行、ヘルスケア分野における優れた音声認識機能を備えた次世代IVRの広範な導入などにより、活況を呈しています。

戦略コンサルティング・市場調査の大手であるBlueWeave Consulting社は、最近の調査で、2022年の世界の病院向けコンタクトセンターソリューション市場規模を79億4,211万米ドルと推定しました。2023年から2029年の予測期間中、世界の病院向けコンタクトセンターソリューション市場規模はCAGR 18.35%で堅調に拡大し、2029年には256億7,595万米ドルに達するとBlueWeaveは予測しています。ヘルスケアにおけるデジタル技術の利用の増加が、病院向けコンタクトセンターソリューションの世界市場拡大の原動力となりそうです。ヘルスケア組織が業務をデジタル化するにつれ、既存のシステムと相互作用し、さまざまなコミュニケーション方法に対応できるコンタクトセンターソリューションが必要とされています。自動音声応答、AIを搭載したチャットボット、ビデオ相談などの高度な病院コンタクトセンター技術の需要が高まっています。また、患者の参加とコミュニケーションを増やす必要性も、病院向けコンタクトセンターソリューション市場を前進させています。コンタクトセンターソリューションは、シームレスでパーソナライズされた便利なヘルスケア体験に対する患者の期待に応えるために不可欠です。その結果、病院向けコンタクトセンターソリューションに対する需要の急増が、分析期間中の世界の病院向けコンタクトセンターソリューション市場の成長を後押しすると予想されます。

本レポートの詳細な分析により、成長の可能性、今後の動向、世界の病院向けコンタクトセンターソリューション市場の統計に関する情報を提供します。また、総市場規模の予測を促進する要因も取り上げています。当レポートは、世界の病院向けコンタクトセンターソリューション市場の最新技術動向と業界洞察を提供し、意思決定者が適切な戦略的意思決定を行えるよう支援します。また、市場の成長促進要因・課題・競合力学についても分析しています。

目次

第1章 調査の枠組み

第2章 エグゼクティブサマリー

第3章 世界の病院向けコンタクトセンターソリューション市場に関する洞察

  • 業界のバリューチェーン分析
  • DROC分析
    • 成長の原動力
      • 顧客エクスペリエンスを向上させるためにコンタクトセンターソフトウェアの使用量を増やす
      • 病院向けコンタクトセンターソリューションにおける技術革新の進展
    • 抑制要因
      • 病院のコンタクトセンター運営に対するサイバー攻撃の事例が増加
      • コンタクトセンターソリューションをサポートするために必要な技術インフラストラクチャとリソースが不足しています。
    • 機会
      • 先進技術の台頭
      • デジタルヘルスケアインフラの利用拡大
    • 課題
      • 患者中心で個別化されたケアに対する需要の高まり
      • 多数のヘルスケアシステムとテクノロジーの統合
  • 技術の進歩/最近の開発
  • 規制の枠組み
  • ポーターのファイブフォース分析

第4章 世界の病院向けコンタクトセンターソリューション市場概要

  • 市場規模と予測、2019～2029年
    • 金額別
  • 市場シェアと予測
    • サービス別
      • プロフェッショナルサービス
      • マネージドサービス
    • 展開タイプ別
      • オンプレミス
      • クラウド
    • 企業タイプ別
      • 中小企業（SME）
      • 大企業
    • 用途別
      • 労働力の最適化
      • 顧客関係管理
      • 自動音声応答
      • その他
    • 地域別
      • 北米
      • 欧州
      • アジア太平洋（APAC）
      • ラテンアメリカ（LATAM）
      • 中東およびアフリカ（MEA）

第5章 北米病院向けコンタクトセンターソリューション市場

  • 市場規模と予測、2019～2029年
    • 金額別
  • 市場シェアと予測
    • サービス別
    • 展開タイプ別
    • 企業タイプ別
    • 用途別
    • 国別
      • 米国
      • カナダ

第6章 欧州の病院向けコンタクトセンターソリューション市場

  • 市場規模と予測、2019～2029年
    • 金額別
  • 市場シェアと予測
    • サービス別
    • 展開タイプ別
    • 企業タイプ別
    • 用途別
    • 国別
      • ドイツ
      • 英国
      • イタリア
      • フランス
      • スペイン
      • ベルギー
      • ロシア
      • オランダ
      • その他欧州

第7章 アジア太平洋の病院向けコンタクトセンターソリューション市場

  • 市場規模と予測、2019～2029年
    • 金額別
  • 市場シェアと予測
    • サービス別
    • 展開タイプ別
    • 企業タイプ別
    • 用途別
    • 国別
      • 中国
      • インド
      • 日本
      • 韓国
      • オーストラリアとニュージーランド
      • インドネシア
      • マレーシア
      • シンガポール
      • ベトナム
      • APACのその他諸国

第8章 ラテンアメリカの病院向けコンタクトセンターソリューション市場

  • 市場規模と予測、2019～2029年
    • 金額別
  • 市場シェアと予測
    • サービス別
    • 展開タイプ別
    • 企業タイプ別
    • 用途別
    • 国別
      • ブラジル
      • メキシコ
      • アルゼンチン
      • ペルー
      • 中南米の残りの地域

第9章 中東およびアフリカの病院向けコンタクトセンターソリューション市場

  • 市場規模と予測、2019～2029年
    • 金額別
  • 市場シェアと予測
    • サービス別
    • 展開タイプ別
    • 企業タイプ別
    • 用途別
    • 国別
      • サウジアラビア
      • アラブ首長国連邦
      • カタール
      • クウェート
      • 南アフリカ
      • ナイジェリア
      • アルジェリア
      • MEAの残りの部分

第10章 競合情勢

  • 主要企業とその製品のリスト
  • 世界の病院向けコンタクトセンターソリューション市場シェア分析、2022年
  • 経営パラメータ別競合ベンチマーキング
  • 主要な戦略的展開（合併、買収、パートナーシップなど）

第11章 コンタクトセンターソリューション市場に対するCOVID-19の影響

第12章 企業プロファイル（会社概要、財務マトリックス、競合情勢、主要な人材、主要な競合、連絡先住所、戦略的展望、 SWOT分析）

  • Genesys
  • Invensis Technologies Pvt. Ltd
  • DATAMARK Incorporated
  • Ozonetel
  • Virtusa corp
  • IBM
  • 8x8, Inc.
  • ALE International
  • AT&T Intellectual Property
  • Avaya Inc.
  • Cisco Systems, Inc.
  • Lumen Technologies
  • Other Prominent Players

第13章 主要な戦略的推奨事項

第14章 調査手法

目次
Product Code: BWC23509

Global Hospital Contact Center Solution Market Size More Than Triples to Reach USD 25.6 Billion by 2029

The global hospital contact center solution market is flourishing due to the increasing use of digital technology in healthcare, the rapid shift from analog to digital technologies, as well as the widespread implementation of next-generation IVR with superior voice recognition in the healthcare sector.

BlueWeave Consulting, a leading strategic consulting and market research firm, in its recent study, estimated the global hospital contact center solution market size at USD 7,942.11 million in 2022. During the forecast period between 2023 and 2029, BlueWeave expects the global hospital contact center solution market size to expand at a robust CAGR of 18.35% reaching a value USD 25,675.95 million by 2029. The increasing use of digital technology in healthcare is likely to drive the expansion of the global hospital contact center solution market. As healthcare organizations digitize their operations, they need contact center solutions that can interact with their existing systems and handle a variety of communication methods. Advanced hospital contact center technologies, such as automated voice response, AI-powered chatbots, and video consultations, are in high demand. The need for increased patient involvement and communication is also propelling the hospital contact center solutions market forward. Contact center solutions are critical to meeting patients' expectations of seamless, personalized, and convenient healthcare experiences. As a result, a spurring demand for hospital contact center solutions is expected to boost the growth of global hospital contact center market during the period in analysis.

Opportunity: Increasing adoption of advanced technologies

The hospital contact center market is seeing tremendous expansion and transition, due to the emergence of innovative technologies that are changing the way healthcare organizations interact with patients and manage their operations. Adoption of artificial intelligence (AI) and machine learning (ML) technologies is one of the most significant technological advancements in the hospital contact center market. Chatbots and virtual assistants powered by AI are becoming more common in hospital contact centers, allowing patients to access care and information swiftly and efficiently. These technologies can also assist healthcare organizations in optimizing their operations by automating repetitive procedures and boosting data analysis accuracy. Therefore, increasing adoption of advanced technologies is expected to drive the growth of the market in coming years.

Challenge: Integration of various healthcare systems and technologies

The integration of several healthcare systems and technology can provide considerable issues for hospital contact centers, especially when it comes to handling patient data and guaranteeing data privacy and security. Data interoperability is one of the most difficult issues of integrating healthcare systems and technologies. To manage patient data, hospitals employ a variety of software systems and technologies, including electronic health records (EHRs), patient portals, and billing systems. Integrating various systems can be difficult, especially when they use distinct data formats or need different authentication mechanisms. Therefore, integration of numerous healthcare systems and technologies could limit the growth of the global hospital contact center market.

Impact of COVID-19 on Global Hospital Contact Center Solution Market

The pandemic of COVID-19 had a major impact on the healthcare sector, accelerating the implementation of virtual care and remote communication technologies, including hospital contact center systems. Many hospitals had to quickly implement new technologies and workflows to support remote communication, triage, and care in response to the pandemic. The increased demand for virtual care and telemedicine solutions has been one of the key effects of the pandemic on the hospital contact center sector. Hospitals have been forced to quickly adopt new technology that enables them to provide care remotely, such as video consultations, remote patient monitoring, and virtual triage. It has increased the demand for advanced contact center systems that offer these capabilities while still providing consistent patient experience. Thus, the pandemic positively impacted the growth of the global hospital contact center market.

Segmental Information

Global Hospital Contact Center Solution Market - By Service:

Based on service, the global hospital contact center market is split into professional services and managed services segments. The professional services segment dominated the market and accounted for a significant share of the global revenue. Professional services are important in the hospital contact center solution market because they assist healthcare organizations in implementing and optimizing their contact center systems. Professional service providers may offer a variety of services, such as implementation & customization, training & support, and continuous optimization & consultation.

Global Hospital Contact Center Solution Market - By Application:

Based on application, the global hospital contact center market is segmented into workforce optimization, customer relationship management, interactive voice response, and others. Workforce optimization is expected to be the fastest-growing application segment during the forecast period. Workforce optimization (WFO) skills are frequently included in hospital contact center solutions to assist healthcare organizations in improving the efficiency and productivity of their contact center operations. WFO tools can assist hospitals in managing and optimizing personnel levels, improving agent performance, and improving the overall customer experience.

Global Hospital Contact Center Solution Market - By Region:

Asia Pacific is expected to hold a significant market share over the forecast period. Increasing healthcare spending is predicted to bolster the region's healthcare IT infrastructure, increasing demand for healthcare information systems (HIS). Improving healthcare facilities in countries, such as Japan, Malaysia, Australia, and South Korea are also predicted to drive regional market expansion. An increasing product demand for efficient administrative, clinical, and financial management, as well as increased HIS implementation by healthcare facilities in the region, are expected to fuel the region's growth.

Competitive Landscape:

The global hospital contact center solution market is highly competitive, with all the players continually competing to gain a larger market share. Key players in the market include Genesys, Aspect Software, Invensis Technologies Pvt Ltd, DATAMARK Incorporated, Ozonetel, Virtusa Corp, IBM, 3CLogic, 8x8, Inc., ALE International, AT&T Intellectual Property, Avaya Inc., Cisco Systems, Inc., CenturyLink, Lumen Technologies, Plantronics, Inc., Mitel Networks Corp., RingCentral, Inc., Sangoma, and Native.

The report's in-depth analysis provides information about growth potential, upcoming trends, and the Global Hospital Contact Center Solution Market statistics. It also highlights the factors driving forecasts of total market size. The report promises to provide recent technology trends in the Global Hospital Contact Center Solution Market along with industry insights to help decision-makers make sound strategic decisions. The report also analyzes the growth drivers, challenges, and competitive dynamics of the market.

Table of Contents

1. Research Framework

  • 1.1. Research Objective
  • 1.2. Product Overview
  • 1.3. Market Segmentation

2. Executive Summary

3. Global Hospital Contact Center Solution Market Insights

  • 3.1. Industry Value Chain Analysis
  • 3.2. DROC Analysis
    • 3.2.1. Growth Drivers
      • 3.2.1.1. Increasing usage of contact center software to enhance customer experience
      • 3.2.1.2. Growing technological innovations in the in the hospital contact center solution
    • 3.2.2. Restraints
      • 3.2.2.1. Rising instances of cyberattacks on hospital contact center operations
      • 3.2.2.2. Lack of technological infrastructure and resources required to support contact center solutions.
    • 3.2.3. Opportunities
      • 3.2.3.1. Rising emergence of advanced technologies
      • 3.2.3.2. Growing usage of digital healthcare infrastructure
    • 3.2.4. Challenges
      • 3.2.4.1. Growing demand for patient-centric and personalized care.
      • 3.2.4.2. Integration of numerous healthcare systems and technologies.
  • 3.3. Technology Advancements/Recent Developments
  • 3.4. Regulatory Framework
  • 3.5. Porter's Five Forces Analysis
    • 3.5.1. Bargaining Power of Suppliers
    • 3.5.2. Bargaining Power of Buyers
    • 3.5.3. Threat of New Entrants
    • 3.5.4. Threat of Substitutes
    • 3.5.5. Intensity of Rivalry

4. Global Hospital Contact Center Solution Market Overview

  • 4.1. Market Size & Forecast, 2019-2029
    • 4.1.1. By Value (USD Million)
  • 4.2. Market Share and Forecast
    • 4.2.1. By Service
      • 4.2.1.1. Professional Services
      • 4.2.1.2. Managed Services
    • 4.2.2. By Deployment Type
      • 4.2.2.1. On-premises
      • 4.2.2.2. Cloud
    • 4.2.3. By Enterprise Type
      • 4.2.3.1. Small & Medium-sized Enterprises (SMEs)
      • 4.2.3.2. Large Enterprises
    • 4.2.4. By Application
      • 4.2.4.1. Workforce Optimization
      • 4.2.4.2. Customer Relationship Management
      • 4.2.4.3. Interactive Voice Response
      • 4.2.4.4. Others
    • 4.2.5. By Region
      • 4.2.5.1. North America
      • 4.2.5.2. Europe
      • 4.2.5.3. Asia Pacific (APAC)
      • 4.2.5.4. Latin America (LATAM)
      • 4.2.5.5. Middle East and Africa (MEA)

5. North America Hospital Contact Center Solution Market

  • 5.1. Market Size & Forecast, 2019-2029
    • 5.1.1. By Value (USD Million)
  • 5.2. Market Share & Forecast
    • 5.2.1. By Service
    • 5.2.2. By Deployment Type
    • 5.2.3. By Enterprise Type
    • 5.2.4. By Application
    • 5.2.5. By Country
      • 5.2.5.1. United States
      • 5.2.5.1.1. By Service
      • 5.2.5.1.2. By Deployment Type
      • 5.2.5.1.3. By Enterprise Type
      • 5.2.5.1.4. By Application
      • 5.2.5.2. Canada
      • 5.2.5.2.1. By Service
      • 5.2.5.2.2. By Deployment Type
      • 5.2.5.2.3. By Enterprise Type
      • 5.2.5.2.4. By Application

6. Europe Hospital Contact Center Solution Market

  • 6.1. Market Size & Forecast, 2019-2029
    • 6.1.1. By Value (USD Million)
  • 6.2. Market Share & Forecast
    • 6.2.1. By Service
    • 6.2.2. By Deployment Type
    • 6.2.3. By Enterprise Type
    • 6.2.4. By Application
    • 6.2.5. By Country
      • 6.2.5.1. Germany
      • 6.2.5.1.1. By Service
      • 6.2.5.1.2. By Deployment Type
      • 6.2.5.1.3. By Enterprise Type
      • 6.2.5.1.4. By Application
      • 6.2.5.2. United Kingdom
      • 6.2.5.2.1. By Service
      • 6.2.5.2.2. By Deployment Type
      • 6.2.5.2.3. By Enterprise Type
      • 6.2.5.2.4. By Application
      • 6.2.5.3. Italy
      • 6.2.5.3.1. By Service
      • 6.2.5.3.2. By Deployment Type
      • 6.2.5.3.3. By Enterprise Type
      • 6.2.5.3.4. By Application
      • 6.2.5.4. France
      • 6.2.5.4.1. By Service
      • 6.2.5.4.2. By Deployment Type
      • 6.2.5.4.3. By Enterprise Type
      • 6.2.5.4.4. By Application
      • 6.2.5.5. Spain
      • 6.2.5.5.1. By Service
      • 6.2.5.5.2. By Deployment Type
      • 6.2.5.5.3. By Enterprise Type
      • 6.2.5.5.4. By Application
      • 6.2.5.6. Belgium
      • 6.2.5.6.1. By Service
      • 6.2.5.6.2. By Deployment Type
      • 6.2.5.6.3. By Enterprise Type
      • 6.2.5.6.4. By Application
      • 6.2.5.7. Russia
      • 6.2.5.7.1. By Service
      • 6.2.5.7.2. By Deployment Type
      • 6.2.5.7.3. By Enterprise Type
      • 6.2.5.7.4. By Application
      • 6.2.5.8. The Netherlands
      • 6.2.5.8.1. By Service
      • 6.2.5.8.2. By Deployment Type
      • 6.2.5.8.3. By Enterprise Type
      • 6.2.5.8.4. By Application
      • 6.2.5.9. Rest of Europe
      • 6.2.5.9.1. By Service
      • 6.2.5.9.2. By Deployment Type
      • 6.2.5.9.3. By Enterprise Type
      • 6.2.5.9.4. By Application

7. Asia-Pacific Hospital Contact Center Solution Market

  • 7.1. Market Size & Forecast, 2019-2029
    • 7.1.1. By Value (USD Million)
  • 7.2. Market Share & Forecast
    • 7.2.1. By Service
    • 7.2.2. By Deployment Type
    • 7.2.3. By Enterprise Type
    • 7.2.4. By Application
    • 7.2.5. By Country
      • 7.2.5.1. China
      • 7.2.5.1.1. By Service
      • 7.2.5.1.2. By Deployment Type
      • 7.2.5.1.3. By Enterprise Type
      • 7.2.5.1.4. By Application
      • 7.2.5.2. India
      • 7.2.5.2.1. By Service
      • 7.2.5.2.2. By Deployment Type
      • 7.2.5.2.3. By Enterprise Type
      • 7.2.5.2.4. By Application
      • 7.2.5.3. Japan
      • 7.2.5.3.1. By Service
      • 7.2.5.3.2. By Deployment Type
      • 7.2.5.3.3. By Enterprise Type
      • 7.2.5.3.4. By Application
      • 7.2.5.4. South Korea
      • 7.2.5.4.1. By Service
      • 7.2.5.4.2. By Deployment Type
      • 7.2.5.4.3. By Enterprise Type
      • 7.2.5.4.4. By Application
      • 7.2.5.5. Australia & New Zealand
      • 7.2.5.5.1. By Service
      • 7.2.5.5.2. By Deployment Type
      • 7.2.5.5.3. By Enterprise Type
      • 7.2.5.5.4. By Application
      • 7.2.5.6. Indonesia
      • 7.2.5.6.1. By Service
      • 7.2.5.6.2. By Deployment Type
      • 7.2.5.6.3. By Enterprise Type
      • 7.2.5.6.4. By Application
      • 7.2.5.7. Malaysia
      • 7.2.5.7.1. By Service
      • 7.2.5.7.2. By Deployment Type
      • 7.2.5.7.3. By Enterprise Type
      • 7.2.5.7.4. By Application
      • 7.2.5.8. Singapore
      • 7.2.5.8.1. By Service
      • 7.2.5.8.2. By Deployment Type
      • 7.2.5.8.3. By Enterprise Type
      • 7.2.5.8.4. By Application
      • 7.2.5.9. Vietnam
      • 7.2.5.9.1. By Service
      • 7.2.5.9.2. By Deployment Type
      • 7.2.5.9.3. By Enterprise Type
      • 7.2.5.9.4. By Application
      • 7.2.5.10. Rest of APAC
      • 7.2.5.10.1. By Service
      • 7.2.5.10.2. By Deployment Type
      • 7.2.5.10.3. By Enterprise Type
      • 7.2.5.10.4. By Application

8. Latin America Hospital Contact Center Solution Market

  • 8.1. Market Size & Forecast, 2019-2029
    • 8.1.1. By Value (USD Million)
  • 8.2. Market Share & Forecast
    • 8.2.1. By Service
    • 8.2.2. By Deployment Type
    • 8.2.3. By Enterprise Type
    • 8.2.4. By Application
    • 8.2.5. By Country
      • 8.2.5.1. Brazil
      • 8.2.5.1.1. By Service
      • 8.2.5.1.2. By Deployment Type
      • 8.2.5.1.3. By Enterprise Type
      • 8.2.5.1.4. By Application
      • 8.2.5.2. Mexico
      • 8.2.5.2.1. By Service
      • 8.2.5.2.2. By Deployment Type
      • 8.2.5.2.3. By Enterprise Type
      • 8.2.5.2.4. By Application
      • 8.2.5.3. Argentina
      • 8.2.5.3.1. By Service
      • 8.2.5.3.2. By Deployment Type
      • 8.2.5.3.3. By Enterprise Type
      • 8.2.5.3.4. By Application
      • 8.2.5.4. Peru
      • 8.2.5.4.1. By Service
      • 8.2.5.4.2. By Deployment Type
      • 8.2.5.4.3. By Enterprise Type
      • 8.2.5.4.4. By Application
      • 8.2.5.5. Rest of LATAM
      • 8.2.5.5.1. By Service
      • 8.2.5.5.2. By Deployment Type
      • 8.2.5.5.3. By Enterprise Type
      • 8.2.5.5.4. By Application

9. Middle East & Africa Hospital Contact Center Solution Market

  • 9.1. Market Size & Forecast, 2019-2029
    • 9.1.1. By Value (USD Million)
  • 9.2. Market Share & Forecast
    • 9.2.1. By Service
    • 9.2.2. By Deployment Type
    • 9.2.3. By Enterprise Type
    • 9.2.4. By Application
    • 9.2.5. By Country
      • 9.2.5.1. Saudi Arabia
      • 9.2.5.1.1. By Service
      • 9.2.5.1.2. By Deployment Type
      • 9.2.5.1.3. By Enterprise Type
      • 9.2.5.1.4. By Application
      • 9.2.5.2. UAE
      • 9.2.5.2.1. By Service
      • 9.2.5.2.2. By Deployment Type
      • 9.2.5.2.3. By Enterprise Type
      • 9.2.5.2.4. By Application
      • 9.2.5.3. Qatar
      • 9.2.5.3.1. By Service
      • 9.2.5.3.2. By Deployment Type
      • 9.2.5.3.3. By Enterprise Type
      • 9.2.5.3.4. By Application
      • 9.2.5.4. Kuwait
      • 9.2.5.4.1. By Service
      • 9.2.5.4.2. By Deployment Type
      • 9.2.5.4.3. By Enterprise Type
      • 9.2.5.4.4. By Application
      • 9.2.5.5. South Africa
      • 9.2.5.5.1. By Service
      • 9.2.5.5.2. By Deployment Type
      • 9.2.5.5.3. By Enterprise Type
      • 9.2.5.5.4. By Application
      • 9.2.5.6. Nigeria
      • 9.2.5.6.1. By Service
      • 9.2.5.6.2. By Deployment Type
      • 9.2.5.6.3. By Enterprise Type
      • 9.2.5.6.4. By Application
      • 9.2.5.7. Algeria
      • 9.2.5.7.1. By Service
      • 9.2.5.7.2. By Deployment Type
      • 9.2.5.7.3. By Enterprise Type
      • 9.2.5.7.4. By Application
      • 9.2.5.8. Rest of MEA
      • 9.2.5.8.1. By Service
      • 9.2.5.8.2. By Deployment Type
      • 9.2.5.8.3. By Enterprise Type
      • 9.2.5.8.4. By Application

10. Competitive Landscape

  • 10.1. List of Key Players and Their Offerings
  • 10.2. Global Hospital Contact Center Solution Market Share Analysis, 2022
  • 10.3. Competitive Benchmarking, By Operating Parameters
  • 10.4. Key Strategic Developments (Mergers, Acquisitions, Partnerships, etc.)

11. Impact of Covid-19 on Contact Center Solution Market

12. Company Profile (Company Overview, Financial Matrix, Competitive Landscape, Key Personnel, Key Competitors, Contact Address, Strategic Outlook, SWOT Analysis)

  • 12.1. Genesys
  • 12.2. Invensis Technologies Pvt. Ltd
  • 12.3. DATAMARK Incorporated
  • 12.4. Ozonetel
  • 12.5. Virtusa corp
  • 12.6. IBM
  • 12.7. 8x8, Inc.
  • 12.8. ALE International
  • 12.9. AT&T Intellectual Property
  • 12.10. Avaya Inc.
  • 12.11. Cisco Systems, Inc.
  • 12.12. Lumen Technologies
  • 12.13. Other Prominent Players

13. Key Strategic Recommendations

14. Research Methodology

  • 14.1. Qualitative Research
    • 14.1.1. Primary & Secondary Research
  • 14.2. Quantitative Research
  • 14.3. Market Breakdown & Data Triangulation
    • 14.3.1. Secondary Research
    • 14.3.2. Primary Research
  • 14.4. Breakdown of Primary Research Respondents, By Region
  • 14.5. Assumptions & Limitations