クラウドベースのコンタクトセンター市場：ソリューション、サービス、組織規模、用途、展開モデル、業種別-2024年～2030年の世界予測

クラウドベースのコンタクトセンター市場規模は2023年に178億6,000万米ドルと推定され、2024年には210億4,000万米ドルに達し、CAGR 17.97％で2030年には568億2,000万米ドルに達すると予測されています。

サービスとしてのコンタクトセンター（CCaaS）としても知られるクラウドベースのコンタクトセンターは、クラウドホスト型ソフトウェアを通じて顧客サービス管理機能を提供する包括的なコミュニケーションソリューションです。このコンタクトセンターへの現代的なアプローチは、クラウド技術を活用し、音声、電子メール、チャット、ソーシャルメディアなど、複数のチャネルにまたがる人々のやり取りを管理できるツールを提供します。クラウドサービスの採用の増加、人工知能（AI）や機械学習（ML）による顧客対応サービスの進歩、オムニチャネルコミュニケーションの重視の高まりが、クラウドベースのコンタクトセンターの需要を押し上げています。しかし、クラウドベースのセンター統合に伴う高コストは、プライバシー侵害とともに、エンドユーザーや主要プレーヤーが直面する大きな課題となっています。企業は、クラウドベースのコンタクトセンターのプライバシーとセキュリティに関する問題を克服するために、顧客行動の予測分析、AI主導の自動カスタマーサービス・エージェント、安全なクラウド・インフラストラクチャの開発における技術革新に注力しています。さらに、AI、チャットボット、アナリティクスなどの新技術を統合して顧客サービスを強化することは、CCaaSプロバイダーにとって大きなチャンスとなります。既存のITインフラとシームレスに統合するソリューションを開発し、特定の業界向けに特化したサービスを提供することは、主要プレーヤーにとって新たな道を開くことになります。

ソリューションスマートダイヤラー、ACD、IVRシステムの統合によるエージェントの生産性向上とアイドル時間の短縮

エージェントパフォーマンスの最適化は、エージェントの効率と効果を高めるために設計されたクラウドベースのコンタクトセンターの重要な機能です。リアルタイム分析とワークフォース管理ツールを活用することで、コンタクトセンターはエージェントのパフォーマンスを詳細に監視、分析することができます。自動呼分配（ACD）システムは、クラウドベースのコンタクトセンター環境におけるインバウンドコンタクトの管理において極めて重要です。ACDのアルゴリズムは、言語の好み、製品知識、顧客価値などの事前に定義されたルールに基づいて、最も適切なエージェントにコールをインテリジェントにルーティングします。これらのシステムは、待ち時間を最小化し、利用可能なエージェント間の公平な仕事量配分を保証するように設計されています。一方、ダイアラーはクラウドベースのコンタクトセンターの重要なコンポーネントであり、発信のプロセスを自動化します。ダイヤラーには、プレディクティブ、プログレッシブ、プレビューなどの種類があり、それぞれに運用上の利点があります。例えば、プレディクティブ・ダイヤラーは、エージェントの稼働状況を予測し、前もって複数の番号に自動ダイヤルすることで、大量のコールを可能にします。さらに、双方向音声応答（IVR）システムは、現代のクラウドベースのコンタクトセンターに不可欠な要素であり、顧客のための自動セルフサービスオプションを容易にします。IVRシステムは、音声認識とタッチトーンキーパッドによる選択を採用することで、顧客の問い合わせに対応し、支払いを行い、適切な部署やエージェントに誘導するためのメニューを効率的に案内することができます。

サービス：ITにおけるマネージド・サービスやプロフェッショナル・サービスの利用が拡大し、より優れたスケーラビリティ、セキュリティ監視、管理が提供されます。

クラウドベースのコンタクトセンターでは、合理的な運用と最適な機能性を確保する上で、サービス提供が極めて重要です。マネージドサービスは、クラウドベースのコンタクトセンターの継続的な管理、メンテナンス、最適化を促進する様々なソリューションを包括しています。これらのサービスは、24時間体制の監視、セキュリティとコンプライアンスのアップデート、積極的なトラブルシューティングを提供することで、社内のITスタッフの負担を最小限に抑えるように設計されており、これらすべてが高いパフォーマンスと信頼性の持続に貢献します。一方、プロフェッショナル・サービスは、コンタクトセンター・ソリューションの導入、カスタマイズ、既存のビジネス・ワークフローへの統合など、重要な段階における専門家によるガイダンスの必要性に対応します。これらのサービスにより、クラウドベースのコンタクトセンターの導入が組織の目標と完全に一致することが保証され、企業は投資効果を十分に引き出し、全体的な成長を促進することができます。

組織の規模大企業と中小企業におけるクラウドベースのコンタクトセンターの採用は、顧客満足度とロイヤルティを向上させながら、より多くの顧客ベースに対応します。

大企業は一般的に多くの顧客を抱えているため、堅牢で拡張性の高いコンタクトセンターソリューションが必要となります。クラウドコンタクトセンターは、こうした企業が顧客体験を向上させ、競争力を維持し、世界な従業員をサポートすることを可能にします。クラウド・ソリューションの拡張性は、顧客の需要に応じてサービスを調整できるため、大企業にとって特に有利であり、業務効率の向上とコスト削減につながる可能性があります。一般的にリソースが限られ、顧客サービスチームも小規模な中小企業（SME）は、クラウドベースのコンタクトセンターの柔軟性とコスト効率から大きな恩恵を受けることができます。これらのシステムにより、中小企業はこれまで大企業向けであった洗練されたテクノロジーにアクセスすることができます。

アプリケーションクラウドベースのデータセンターによる組織内のワークロード最適化の様々なアプリケーション

クラウドベースのコンタクトセンターは、エージェントのスキルセット、稼働状況、発信者情報などの基準に基づいて着信コールを分配する高度なアルゴリズムを活用することで、コールルーティングとキューイングを効果的に処理します。この高度なルーティングは、効率的なコールトラフィック管理を保証し、待ち時間を最小限に抑え、利用可能なエージェントに作業負荷を均等に分散します。チャットの品質とモニタリングにクラウドベースのコンタクトセンターを適用することで、顧客とエージェントのやり取りをリアルタイムで監視・分析することができます。チャットトランスクリプト内のセンチメント分析とキーワードトラッキングは、顧客満足度とサービス品質に関する洞察を提供します。また、クラウドプラットフォームでは、AI技術を使用したチャットボットの統合を容易にし、定型的な問い合わせに対応することで、人間のエージェントがチャット品質を維持することを可能にします。クラウドベースのコンタクトセンターは、複数のコミュニケーションチャネルとシステムを統合プラットフォームに統合し、データ統合と記録を簡素化します。クラウドベースのコンタクトセンターは、電話、チャット、電子メール、ソーシャルメディアにわたるあらゆる顧客とのやり取りを自動的に記録し、包括的な顧客プロファイルを作成します。顧客データの全体像を把握することで、エージェントが通話履歴や情報に即座にアクセスできるようになり、顧客体験が大幅に向上します。クラウドベースのコンタクトセンターを活用することで、リアルタイムな意思決定が可能になります。管理者は、通話量、サービスレベル、エージェントのパフォーマンスなどの重要な指標を表示するライブダッシュボードにアクセスできます。さらにクラウドベースのコンタクトセンターでは、高度なスケジューリング、需要予測、パフォーマンス管理機能により、ワークフォースの最適化が強化されています。アプリケーションにより、顧客との対応件数をシームレスに予測できるため、予測される需要に対応した正確な人員配置が可能になります。クラウドの俊敏性により、管理者はリアルタイムの分析結果に応じて、迅速に人員配置を調整したり、追加のトレーニングセッションを予定したりすることができます。

展開モデル：プライベート・クラウドとパブリック・クラウドの導入により、セキュリティ、柔軟性、データ・ガバナンスとプライバシーの管理が強化されます。

コンタクトセンターへのプライベートクラウドの導入では、単一の組織専用のクラウドコンピューティングプラットフォームを使用します。このモデルでは、コントロール、セキュリティ、カスタマイズが強化されます。インフラは、オンプレミスまたはサードパーティのプロバイダーによって外部でホストされます。機密データを扱う組織では、特定の規制コンプライアンス要件があったり、カスタマイズされたソリューションが必要だったりするため、プライベートクラウドの導入モデルを選択することが多いです。一方、コンタクトセンター向けのパブリック・クラウド展開とは、インターネットを通じて複数の組織が有料またはサブスクリプション・ベースで利用できるクラウド・サービスを活用することを指します。

業界別：さまざまな分野でクラウドベースのデータセンターの利用が拡大、重要な情報を提供し、緊急時の耐障害性を確保

銀行、金融サービス、保険（BFSI）セクターは、クラウドベースのコンタクトセンターを活用して顧客サービスと安全な取引管理を強化しています。これらのプラットフォームは、コミュニケーションの急増に対応し、機密データに関する規制へのコンプライアンスを維持し、AI主導のチャットボットとアナリティクスを通じて顧客のパーソナライゼーションと効率化を実現する拡張性を備えています。消費財や小売業では、オムニチャネル・サポートを通じて優れたカスタマージャーニーを構築し、季節ごとのピーク時の活動を管理し、買い物客のインサイトを迅速に統合してロイヤルティと収益を高める上で、クラウドベースのソリューションが極めて重要となっています。政府機関では、費用対効果、堅牢なセキュリティ、適応性の高いフレームワークにより、これらのシステムを採用し、市民との対話を強化し、重要な情報を提供し、緊急時の回復力を確保しています。ヘルスケアやライフ・サイエンス分野では、こうしたコンタクト・センターは、機密性の高いコミュニケーションを実現し、遠隔地の患者とのタッチポイントを可能にし、医療規制を遵守し、臨床業務を合理化し、より良い医療を提供するために不可欠です。市場力学は、サプライチェーンとの対話を最適化し、顧客やサプライヤーとの絆を維持し、世界なビジネスの俊敏性を維持し、市場力学への迅速な対応を確保するために、これらのセンターを活用しています。メディア・エンターテイメント分野では、消費者動向を読み解くアナリティクスを活用し、視聴者エンゲージメント、イベント対応、継続的なサポートにクラウドベースのコンタクトセンターを活用しています。さらに、クラウドベースのコンタクトセンターは、信頼性の高いテクニカルサポートとサービス管理を提供する上で極めて重要な役割を担っています。これらのテクノロジーは、ハイテクの進歩に適応し、複数のコミュニケーションチャネルと統合し、競争の激しい業界において顧客満足と顧客維持を確実にするために、強固なサービスレベル契約（SLA）を提供します。

地域別インサイト

南北アメリカ、特に米国とカナダは、クラウドベースのコンタクトセンターソリューション導入の最前線に立っています。米国では、強固な技術インフラと市場競争が、企業を革新的なカスタマーサービスソリューションへと押し上げています。カスタマーエクスペリエンスを向上させ、人工知能をクラウドベースのプラットフォームと統合してインタラクションをパーソナライズすることに大きな重点を置いていることが、この地域におけるクラウドベースのコンタクトセンターの需要を後押ししています。欧州連合（EU）諸国は、データ保護とプライバシーへの強いコミットメントを示し、クラウドベースのコンタクトセンターに関する顧客の購買行動に影響を与えています。一般データ保護規則（GDPR）の採用により、EUの顧客はその権利をより強く認識するようになり、クラウドサービスプロバイダーはコンプライアンスと安全なデータの取り扱いを保証するよう迫られています。同時に、中東諸国ではデジタル・トランスフォーメーションが急速に進んでおり、クラウドベースのテクノロジーが人気を集めています。アジア太平洋地域は多様性に富んでおり、中国、日本、インドなどの国々が主要なプレーヤーとして、それぞれ独自の消費者ニーズと購買行動を有しています。中国はクラウド・テクノロジーに積極的に投資しており、クラウド・コンピューティングや人工知能に関する特許を数多く取得しています。一方、日本の顧客サービス文化はきめ細かく、洗練されたクラウドベースのコンタクトセンターの需要を牽引しています。インドはデジタル革命を経験しており、特に中小企業の間でクラウドサービスが急速に普及しています。

FPNVポジショニング・マトリックス

FPNVポジショニングマトリックスはクラウドベースのコンタクトセンター市場の評価において極めて重要です。事業戦略と製品満足度に関連する主要指標を調査し、ベンダーの包括的な評価を提供します。この綿密な分析により、ユーザーは各自の要件に沿った十分な情報に基づいた意思決定を行うことができます。評価に基づき、ベンダーは成功の度合いが異なる4つの象限に分類されます：フォアフロント（F）、パスファインダー（P）、ニッチ（N）、バイタル（V）です。

市場シェア分析

市場シェア分析は、クラウドベースのコンタクトセンター市場におけるベンダーの現状について、洞察に満ちた詳細な調査を提供する包括的なツールです。全体的な収益、顧客基盤、その他の主要指標についてベンダーの貢献度を綿密に比較・分析することで、企業の業績や市場シェア争いの際に直面する課題について理解を深めることができます。さらに、この分析により、調査対象基準年に観察された累積、断片化の優位性、合併の特徴などの要因を含む、この分野の競合特性に関する貴重な考察が得られます。このような詳細レベルの拡大により、ベンダーはより多くの情報に基づいた意思決定を行い、市場で競争優位に立つための効果的な戦略を考案することができます。

本レポートは、以下の側面に関する貴重な洞察を提供しています：

1.市場の浸透度：主要企業が提供する市場に関する包括的な情報を提示しています。

2.市場の開拓度：有利な新興市場を深く掘り下げ、成熟市場セグメントにおける浸透度を分析しています。

3.市場の多様化：新製品の発売、未開拓の地域、最近の開発、投資に関する詳細な情報を提供します。

4.競合の評価と情報：市場シェア、戦略、製品、認証、規制状況、特許状況、主要企業の製造能力について徹底的な評価を行います。

5.製品開発およびイノベーション：将来の技術、研究開発活動、画期的な製品開発に関する知的洞察を提供します。

本レポートは、以下のような主要な質問に対応しています：

1.クラウドベースのコンタクトセンター市場の市場規模および予測は？

2.クラウドベースのコンタクトセンター市場の予測期間中に投資を検討すべき製品、セグメント、用途、分野は何か？

3.クラウドベースのコンタクトセンター市場の技術動向と規制枠組みは？

4.クラウドベースのコンタクトセンター市場における主要ベンダーの市場シェアは？

5.クラウドベースのコンタクトセンター市場への参入に適した形態や戦略的手段は？

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場の概要

第5章 市場洞察

• 市場力学
  • 促進要因
    • コンタクトセンター向けエンタープライズクラウドソリューションの導入増加
    • 顧客体験を向上させるクラウドベースのコンタクトセンターの採用
    • SMACテクノロジーの需要増加
  • 抑制要因
    • クラウドベースのコンタクトセンターソリューションの運用および保守コストが高い
  • 機会
    • クラウドベースのコンタクトセンターにおけるゲーミフィケーションの実装
    • AI、分析、NLP機能を統合して既存のクラウドベースのコンタクトセンターに付加価値をもたらす継続的な進歩
  • 課題
    • クラウドベースのソリューションのセキュリティに関する問題
• 市場セグメンテーション分析
  • ソリューション：スマートダイヤラー、ACD、IVRシステムを統合してエージェントの生産性を高め、アイドル時間を短縮します。
  • サービス：より優れたスケーラビリティ、セキュリティ監視、管理を提供するITにおけるマネージドサービスとプロフェッショナルサービスの急速な普及
  • 組織規模：大規模および中小企業におけるクラウドベースのコンタクトセンターの導入により、顧客満足度と顧客ロイヤルティを向上させながら、より大規模な顧客ベースに対応します。
  • アプリケーション：組織内のワークロードを最適化するためのクラウドベースのデータセンターのさまざまなアプリケーション
  • 導入モデル：強化されたセキュリティ、柔軟性、データガバナンスとプライバシーの制御を提供するプライベートおよびパブリッククラウド導入の実装
  • 垂直：重要な情報を提供し、緊急時の回復力を確保するさまざまな分野でクラウドベースのデータセンターの利用を拡大
• 市場動向分析
• ロシア・ウクライナ紛争の累積的影響
• 高インフレの累積的影響
• ポーターのファイブフォース分析
• バリューチェーンとクリティカルパス分析
• 規制枠組みの分析
• 顧客のカスタマイズ

第6章 クラウドベースのコンタクトセンター市場：ソリューション別

• エージェントパフォーマンスの最適化
• 自動コール分配
• ダイヤラー
• インタラクティブ音声応答

第7章 クラウドベースのコンタクトセンター市場：サービス別

• マネージドサービス
• プロフェッショナルサービス

第8章 クラウドベースのコンタクトセンター市場：組織規模別

• 大企業
• 中小企業

第9章 クラウドベースのコンタクトセンター市場：用途別

• コールルーティングとキューイング
• チャットの品質と監視
• データの統合と記録
• リアルタイムの意思決定
• 労働力の最適化

第10章 クラウドベースのコンタクトセンター市場導入モデル別

• プライベートクラウド
• パブリッククラウド

第11章 クラウドベースのコンタクトセンター市場：業界別

• 銀行、金融サービス、保険
• 消費財・小売
• 政府および公共部門
• ヘルスケアとライフサイエンス
• 製造業
• メディアとエンターテイメント
• 通信・IT

第12章 南北アメリカのクラウドベースのコンタクトセンター市場

• アルゼンチン
• ブラジル
• カナダ
• メキシコ
• 米国

第13章 アジア太平洋地域のクラウドベースのコンタクトセンター市場

• オーストラリア
• 中国
• インド
• インドネシア
• 日本
• マレーシア
• フィリピン
• シンガポール
• 韓国
• 台湾
• タイ
• ベトナム

第14章 欧州・中東・アフリカのクラウドベースのコンタクトセンター市場

• デンマーク
• エジプト
• フィンランド
• フランス
• ドイツ
• イスラエル
• イタリア
• オランダ
• ナイジェリア
• ノルウェー
• ポーランド
• カタール
• ロシア
• サウジアラビア
• 南アフリカ
• スペイン
• スウェーデン
• スイス
• トルコ
• アラブ首長国連邦
• 英国

第15章 競合情勢

• 市場シェア分析2023
• FPNVポジショニングマトリックス、2023
• 競合シナリオ分析
  • Enghouse Systems、Lifesizeの買収を完了技術追加によりクラウドコンタクトセンターとビデオ事業を強化
  • Astound Business、クラウドコンタクトセンターの提供を開始
  • LumenがTalkdeskと提携し、コンタクトセンター向けのクラウドベースソリューションを拡張

第16章 競合ポートフォリオ

• 主要企業プロファイル
• 主要製品ポートフォリオ

LIST OF FIGURES

• FIGURE 1. CLOUD-BASED CONTACT CENTER MARKET RESEARCH PROCESS
• FIGURE 2. CLOUD-BASED CONTACT CENTER MARKET SIZE, 2023 VS 2030
• FIGURE 3. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2030 (USD MILLION)
• FIGURE 4. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2023 VS 2030 (%)
• FIGURE 5. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 6. CLOUD-BASED CONTACT CENTER MARKET DYNAMICS
• FIGURE 7. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2023 VS 2030 (%)
• FIGURE 8. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 9. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2023 VS 2030 (%)
• FIGURE 10. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 11. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
• FIGURE 12. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 13. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2023 VS 2030 (%)
• FIGURE 14. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 15. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2023 VS 2030 (%)
• FIGURE 16. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 17. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2023 VS 2030 (%)
• FIGURE 18. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 19. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 20. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 21. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY STATE, 2023 VS 2030 (%)
• FIGURE 22. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 23. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 24. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 25. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 26. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 27. CLOUD-BASED CONTACT CENTER MARKET SHARE, BY KEY PLAYER, 2023
• FIGURE 28. CLOUD-BASED CONTACT CENTER MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

• TABLE 1. CLOUD-BASED CONTACT CENTER MARKET SEGMENTATION & COVERAGE
• TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
• TABLE 3. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2023 (USD MILLION)
• TABLE 4. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, 2024-2030 (USD MILLION)
• TABLE 5. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2018-2023 (USD MILLION)
• TABLE 6. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2024-2030 (USD MILLION)
• TABLE 7. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 8. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 9. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY AGENT PERFORMANCE OPTIMIZATION, BY REGION, 2018-2023 (USD MILLION)
• TABLE 10. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY AGENT PERFORMANCE OPTIMIZATION, BY REGION, 2024-2030 (USD MILLION)
• TABLE 11. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTION, BY REGION, 2018-2023 (USD MILLION)
• TABLE 12. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTION, BY REGION, 2024-2030 (USD MILLION)
• TABLE 13. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DIALERS, BY REGION, 2018-2023 (USD MILLION)
• TABLE 14. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DIALERS, BY REGION, 2024-2030 (USD MILLION)
• TABLE 15. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, BY REGION, 2018-2023 (USD MILLION)
• TABLE 16. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, BY REGION, 2024-2030 (USD MILLION)
• TABLE 17. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 18. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 19. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2018-2023 (USD MILLION)
• TABLE 20. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2024-2030 (USD MILLION)
• TABLE 21. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PROFESSIONAL SERVICES, BY REGION, 2018-2023 (USD MILLION)
• TABLE 22. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PROFESSIONAL SERVICES, BY REGION, 2024-2030 (USD MILLION)
• TABLE 23. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 24. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 25. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2023 (USD MILLION)
• TABLE 26. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2024-2030 (USD MILLION)
• TABLE 27. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SMALL AND MEDIUM-SIZED ENTERPRISES, BY REGION, 2018-2023 (USD MILLION)
• TABLE 28. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SMALL AND MEDIUM-SIZED ENTERPRISES, BY REGION, 2024-2030 (USD MILLION)
• TABLE 29. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 30. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 31. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CALL ROUTING AND QUEUING, BY REGION, 2018-2023 (USD MILLION)
• TABLE 32. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CALL ROUTING AND QUEUING, BY REGION, 2024-2030 (USD MILLION)
• TABLE 33. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CHAT QUALITY AND MONITORING, BY REGION, 2018-2023 (USD MILLION)
• TABLE 34. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CHAT QUALITY AND MONITORING, BY REGION, 2024-2030 (USD MILLION)
• TABLE 35. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DATA INTEGRATION AND RECORDING, BY REGION, 2018-2023 (USD MILLION)
• TABLE 36. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DATA INTEGRATION AND RECORDING, BY REGION, 2024-2030 (USD MILLION)
• TABLE 37. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REAL-TIME DECISION MAKING, BY REGION, 2018-2023 (USD MILLION)
• TABLE 38. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REAL-TIME DECISION MAKING, BY REGION, 2024-2030 (USD MILLION)
• TABLE 39. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY WORKFORCE OPTIMIZATION, BY REGION, 2018-2023 (USD MILLION)
• TABLE 40. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY WORKFORCE OPTIMIZATION, BY REGION, 2024-2030 (USD MILLION)
• TABLE 41. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 42. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 43. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PRIVATE CLOUD, BY REGION, 2018-2023 (USD MILLION)
• TABLE 44. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PRIVATE CLOUD, BY REGION, 2024-2030 (USD MILLION)
• TABLE 45. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PUBLIC CLOUD, BY REGION, 2018-2023 (USD MILLION)
• TABLE 46. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PUBLIC CLOUD, BY REGION, 2024-2030 (USD MILLION)
• TABLE 47. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 48. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 49. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY BANKING, FINANCIAL SERVICES, AND INSURANCE, BY REGION, 2018-2023 (USD MILLION)
• TABLE 50. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY BANKING, FINANCIAL SERVICES, AND INSURANCE, BY REGION, 2024-2030 (USD MILLION)
• TABLE 51. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY REGION, 2018-2023 (USD MILLION)
• TABLE 52. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY REGION, 2024-2030 (USD MILLION)
• TABLE 53. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2018-2023 (USD MILLION)
• TABLE 54. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2024-2030 (USD MILLION)
• TABLE 55. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY REGION, 2018-2023 (USD MILLION)
• TABLE 56. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY REGION, 2024-2030 (USD MILLION)
• TABLE 57. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2023 (USD MILLION)
• TABLE 58. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MANUFACTURING, BY REGION, 2024-2030 (USD MILLION)
• TABLE 59. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY REGION, 2018-2023 (USD MILLION)
• TABLE 60. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY REGION, 2024-2030 (USD MILLION)
• TABLE 61. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY TELECOMMUNICATION & IT, BY REGION, 2018-2023 (USD MILLION)
• TABLE 62. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY TELECOMMUNICATION & IT, BY REGION, 2024-2030 (USD MILLION)
• TABLE 63. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 64. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 65. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 66. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 67. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 68. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 69. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 70. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 71. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 72. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 73. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 74. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 75. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2018-2023 (USD MILLION)
• TABLE 76. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2024-2030 (USD MILLION)
• TABLE 77. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 78. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 79. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 80. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 81. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 82. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 83. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 84. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 85. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 86. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 87. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 88. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 89. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 90. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 91. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 92. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 93. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 94. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 95. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 96. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 97. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 98. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 99. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 100. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 101. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 102. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 103. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 104. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 105. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 106. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 107. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 108. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 109. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 110. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 111. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 112. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 113. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 114. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 115. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 116. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 117. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 118. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 119. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 120. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 121. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 122. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 123. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 124. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 125. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 126. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 127. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 128. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 129. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 130. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 131. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 132. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 133. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 134. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 135. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 136. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 137. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY STATE, 2018-2023 (USD MILLION)
• TABLE 138. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY STATE, 2024-2030 (USD MILLION)
• TABLE 139. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 140. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 141. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 142. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 143. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 144. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 145. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 146. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 147. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 148. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 149. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 150. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 151. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2018-2023 (USD MILLION)
• TABLE 152. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2024-2030 (USD MILLION)
• TABLE 153. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 154. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 155. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 156. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 157. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 158. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 159. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 160. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 161. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 162. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 163. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 164. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 165. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 166. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 167. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 168. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 169. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 170. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 171. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 172. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 173. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 174. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 175. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 176. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 177. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 178. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 179. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 180. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 181. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 182. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 183. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 184. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 185. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 186. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 187. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 188. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 189. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 190. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 191. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 192. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 193. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 194. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 195. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 196. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 197. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 198. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 199. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 200. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 201. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 202. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 203. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 204. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 205. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 206. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 207. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 208. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 209. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 210. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 211. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 212. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 213. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 214. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 215. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 216. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 217. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 218. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 219. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 220. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 221. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 222. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 223. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 224. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 225. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 226. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 227. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 228. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 229. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 230. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 231. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 232. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 233. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 234. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 235. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 236. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 237. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 238. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 239. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 240. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 241. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 242. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 243. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 244. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 245. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 246. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 247. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 248. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 249. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 250. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 251. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 252. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 253. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 254. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 255. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 256. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 257. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 258. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 259. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 260. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 261. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 262. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 263. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 264. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 265. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 266. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 267. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 268. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 269. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 270. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 271. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 272. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 273. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 274. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 275. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 276. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 277. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 278. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 279. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 280. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 281. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 282. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 283. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 284. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 285. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 286. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 287. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 288. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 289. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 290. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 291. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 292. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 293. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 294. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 295. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 296. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 297. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 298. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 299. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 300. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 301. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 302. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 303. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 304. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILLION)
• TABLE 305. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2023 (USD MILLION)
• TABLE 306. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2024-2030 (USD MILLION)
• TABLE 307. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2023 (USD MILLION)
• TABLE 308. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2024-2030 (USD MILLION)
• TABLE 309. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2018-2023 (USD MILLION)
• TABLE 310. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2024-2030 (USD MILLION)
• TABLE 311. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2023 (USD MILLION)
• TABLE 312. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2024-2030 (USD MILLION)
• TABLE 313. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2023 (USD MILLION)
• TABLE 314. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2024-2030 (USD MILLION)
• TABLE 315. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2023 (USD MILLION)
• TABLE 316. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2024-2030 (USD MILLION)
• TABLE 317. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2023 (USD MILLION)
• TABLE 318. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2024-2030 (USD MILL

[184 Pages Report] The Cloud-Based Contact Center Market size was estimated at USD 17.86 billion in 2023 and expected to reach USD 21.04 billion in 2024, at a CAGR 17.97% to reach USD 56.82 billion by 2030.

A cloud-based contact center, also known as a contact center as a service (CCaaS), is a comprehensive communication solution that provides customer service management capabilities through cloud-hosted software. This modern approach to contact centers leverages cloud technology to deliver tools that enable businesses to manage people's interactions across multiple channels, such as voice, email, chat, and social media. Increasing adoption of cloud services, advancements in artificial intelligence (AI) and machine learning (ML) for customer interaction services, and the growing emphasis on omnichannel communication boost the demand for cloud-based contact centers. However, the high cost associated with integrating cloud-based centers, along with the privacy breaches, is a significant challenge faced by the end users and key players. Companies are focusing on innovation in predictive analytics for customer behavior, AI-driven automated customer service agents, and the development of secure cloud infrastructure to overcome the issues related to the privacy and security of cloud-based contact centers. Moreover, integrating emerging technologies such as AI, chatbots, and analytics for enhanced customer service presents a significant opportunity for CCaaS providers. Developing solutions for seamless integration with existing IT infrastructure and providing specialized services for specific industry verticals present new avenues for key players.

Solution: Integration of smart dialers, ACD, and IVR systems to increase agent productivity and reduce idle time

Agent performance optimization is a crucial feature within cloud-based contact centers, designed to enhance the efficiency and effectiveness of agents. By leveraging real-time analytics and workforce management tools, contact centers can closely monitor and analyze their agents' performance. Automatic call distribution (ACD) systems are pivotal in managing inbound contact in a cloud-based contact center environment. ACD algorithms intelligently route calls to the most appropriate agent based on predefined rules such as language preference, product knowledge, and customer value. These systems are designed to minimize wait times and ensure a fair workload distribution amongst available agents. On the other hand, dialers are a significant component in cloud-based contact centers, automating the process of making outgoing calls. There are different types of dialers, such as predictive, progressive, and preview, each with operational advantages. Predictive dialers, for instance, allow for a high volume of calls by predicting agent availability and auto-dialing multiple numbers ahead of time. Moreover, interactive voice response (IVR) systems are an essential facet of modern cloud-based contact centers, facilitating automated self-service options for customers. IVR systems can efficiently guide customers through menus to address their queries, make payments, and direct them to the appropriate department or agent by employing voice recognition and touch-tone keypad selection.

Service: Exponential uses of managed and professional services in IT offering better scalability, security monitoring, and management

In cloud-based contact centers, service offerings are pivotal in ensuring streamlined operations and optimal functionality. Managed services encompass a spectrum of tailored solutions that facilitate a cloud-based contact center's continuous management, maintenance, and optimization. These services are designed to minimize the burden on internal IT staff by providing round-the-clock monitoring, security and compliance updates, and proactive troubleshooting, all of which contribute to sustained high performance and reliability. On the other hand, professional services address the need for expert guidance during critical phases such as implementation, customization, and integration of contact center solutions into existing business workflows. These services ensure that implementing the cloud-based contact center is perfectly in sync with the organization's goals, enabling businesses to fully exploit their investment benefits and foster overall growth.

Organization Size: Adoption of cloud-based contact centers in large and SMEs to cater larger customer base while improving customer satisfaction and loyalty

Large enterprises typically have a substantial customer base, necessitating robust and scalable contact center solutions. Cloud contact centers allow these organizations to enhance customer experience, maintain a competitive edge, and support a global workforce. The scalability of cloud solutions is particularly advantageous for large organizations as they can adjust their services in response to customer demand, potentially leading to improved operational efficiency and cost savings. Small and medium-sized enterprises (SMEs), with their typically limited resources and smaller customer service teams, can significantly benefit from the flexibility and cost-efficiency of cloud-based contact centers. These systems provide SMEs access to sophisticated technology previously affordable for larger companies.

Application: Varied applications of cloud-based data centers to optimize a workload in organizations

A cloud-based contact center effectively handles call routing and queuing by leveraging sophisticated algorithms to distribute incoming calls based on criteria such as agent skill sets, availability, and caller information. This advanced routing ensures efficient call traffic management, minimizing wait times and evenly distributing the workload among available agents. The application of cloud-based contact centers in chat quality and monitoring enables real-time supervision and analysis of customer-agent interactions. Sentiment analysis and keyword tracking within chat transcripts offer insights into customer satisfaction and service quality. Cloud platforms also facilitate the integration of chatbots using AI technologies to handle routine inquiries, permitting human agents to maintain chat quality. Cloud-based contact centers consolidate multiple communication channels and systems into a unified platform, simplifying data integration and recording. They automatically log every customer interaction across phone calls, chats, email, and social media, creating comprehensive customer profiles. This holistic view of customer data streamlines the process for agents, giving them immediate access to caller history and information, significantly enhancing the customer experience. Leveraging cloud-based contact centers empowers businesses with real-time decision-making capabilities. Managers can access live dashboards that display critical metrics such as call volumes, service levels, and agent performance. Moreover, workforce optimization is enhanced in cloud-based contact centers through advanced scheduling, forecast demand, and performance management features. Applications allow seamless forecasting of customer interaction volumes, enabling accurate staffing to meet the anticipated demand. The agility of the cloud allows managers to quickly adjust staffing levels or schedule additional training sessions in response to real-time analytics.

Deployment Model: Implementation of private and public cloud deployment providing enhanced security, flexibility, and control over data governance and privacy

A private cloud deployment for a contact center involves a cloud computing platform dedicated exclusively to a single organization. This model provides enhanced control, security, and customization. The infrastructure is hosted either on-premises or externally by a third-party provider. Organizations that deal with sensitive data have specific regulatory compliance requirements or need customized solutions, often opting for a private cloud deployment model. On the other hand, public cloud deployment for contact centers refers to utilizing cloud services available to multiple organizations through the Internet on a pay-per-use or subscription basis.

Vertical: Expanding uses of cloud-based data centers in varied sectors offering critical information, and ensuring resilience during emergencies

The banking, financial services, and insurance (BFSI) sector capitalizes on cloud-based contact centers to elevate client servicing and secure transaction management. These platforms afford scalability to accommodate surges in communication, maintain compliance with regulations regarding sensitive data, and deliver customer personalization and efficiency through AI-driven chatbots and analytics. In consumer goods and retail, cloud-based solutions are pivotal in forging superior customer journeys via omnichannel support, managing peak seasonal activity, and swiftly integrating shopper insights to boost loyalty and revenues. Government agencies are adopting these systems for their cost-effectiveness, robust security, and adaptive frameworks, enhancing citizen interactions, providing critical information, and ensuring resilience during emergencies. In healthcare and life sciences, such contact centers are indispensable for confidential communication, enabling remote patient touchpoints, adherence to health regulations, streamlining clinical operations, and promoting better health delivery. Manufacturers utilize these centers to optimize supply chain dialogue, maintain customer and supplier bonds, and uphold global business agility, ensuring a rapid response to market dynamics. The media and entertainment sector relies on cloud-based contact centers for audience engagement, event handling, and continuous support, employing analytics to decode consumer trends. Moreover, cloud-based contact centers are pivotal in offering reliable technical support and service management. These technologies adapt to high-tech advancements, integrate with multiple communication channels, and provide robust service level agreements (SLAs) to ensure customer satisfaction and retention in a highly competitive industry.

Regional Insights

The Americas region, particularly the United States and Canada, stands at the forefront of adopting cloud-based contact center solutions. A robust technological infrastructure and a competitive market have pushed businesses toward innovative customer service solutions in the United States. A significant focus on enhancing customer experience and integrating artificial intelligence with cloud-based platforms to personalize interactions propels the demand for cloud-based contact centers in this region. The European Union (EU) countries demonstrate a strong commitment to data protection and privacy, impacting customer purchasing behavior about cloud-based contact centers. Adopting the General Data Protection Regulation (GDPR) has made EU customers more aware of their rights, compelling cloud service providers to ensure compliance and secure data handling. At the same time, Middle Eastern countries are witnessing a burgeoning digital transformation, with cloud-based technologies gaining traction. The Asia Pacific region is diverse, with countries including China, Japan, and India as key players, each with unique consumer needs and purchasing behaviors. China is aggressively investing in cloud technologies and has produced many patents on cloud computing and artificial intelligence. Meanwhile, Japan's customer service culture is meticulous, driving demand for sophisticated cloud-based contact centers. India is experiencing a digital revolution, with cloud services quickly gaining prominence, especially among small and medium-sized enterprises (SMEs).

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Cloud-Based Contact Center Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Cloud-Based Contact Center Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Cloud-Based Contact Center Market, highlighting leading vendors and their innovative profiles. These include 3CLogic, Inc., 8x8, Inc., Aircall.io, Inc., Alvaria, Inc., Amazon Web Services, Inc., Ameyo Pvt. Ltd., Avaya LLC, Barco NV, Calabrio, Inc., Cisco Systems, Inc., Content Guru Limited, Enghouse Interactive Inc., Evolve IP, LLC, Five9, Inc., Genesys Telecommunications Laboratories, Inc., Microsoft Corporation, NICE Ltd., Oracle Corporation, Ozonetel Communications Inc., Pypestream Inc., RingCentral, Inc., Talkdesk, Inc., TCN, Inc., TechSee Augmented Vision Ltd., Twilio Inc., VocalCom S.A., Vonage Holdings Corp., Zendesk, Inc., and Zoho Corporation Pvt. Ltd..

Market Segmentation & Coverage

This research report categorizes the Cloud-Based Contact Center Market to forecast the revenues and analyze trends in each of the following sub-markets:

• Solution
  • Agent Performance Optimization
  • Automatic Call Distribution
  • Dialers
  • Interactive Voice Response

• Service
  • Managed Services
  • Professional Services

• Organization Size
  • Large Enterprises
  • Small and Medium-Sized Enterprises

• Application
  • Call Routing and Queuing
  • Chat Quality and Monitoring
  • Data Integration and Recording
  • Real-Time Decision Making
  • Workforce Optimization

• Deployment Model
  • Private Cloud
  • Public Cloud

• Vertical
  • Banking, Financial Services, and Insurance
  • Consumer Goods & Retail
  • Government & Public Sector
  • Healthcare & Life Sciences
  • Manufacturing
  • Media & Entertainment
  • Telecommunication & IT

• Region
  • Americas
    • Argentina
    • Brazil
    • Canada
    • Mexico
    • United States
      • California
      • Florida
      • Illinois
      • New York
      • Ohio
      • Pennsylvania
      • Texas
  • Asia-Pacific
    • Australia
    • China
    • India
    • Indonesia
    • Japan
    • Malaysia
    • Philippines
    • Singapore
    • South Korea
    • Taiwan
    • Thailand
    • Vietnam

• Europe, Middle East & Africa
  • Denmark
  • Egypt
  • Finland
  • France
  • Germany
  • Israel
  • Italy
  • Netherlands
  • Nigeria
  • Norway
  • Poland
  • Qatar
  • Russia
  • Saudi Arabia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Arab Emirates
  • United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.

2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.

3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.

4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.

5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the Cloud-Based Contact Center Market?

2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Cloud-Based Contact Center Market?

3. What are the technology trends and regulatory frameworks in the Cloud-Based Contact Center Market?

4. What is the market share of the leading vendors in the Cloud-Based Contact Center Market?

5. Which modes and strategic moves are suitable for entering the Cloud-Based Contact Center Market?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Increasing Adoption of Enterprise Cloud Solutions for Contact Centers
    • 5.1.1.2. Adoption of Cloud-Based Contact Center to Enhance Customer Experience
    • 5.1.1.3. Rising Demand for SMAC Technologies
  • 5.1.2. Restraints
    • 5.1.2.1. High Operational and Maintenance Costs of Cloud-Based Contact Centre Solution
  • 5.1.3. Opportunities
    • 5.1.3.1. Implementation of Gamification on Cloud-Based Contact Centers
    • 5.1.3.2. Ongoing Advancements by Integrating AI, Analytics, And NLP Capabilities to Add Value in Existing Cloud-Based Contact Centers
  • 5.1.4. Challenges
    • 5.1.4.1. Issues Regarding the Security of Cloud-Based Solutions
• 5.2. Market Segmentation Analysis
  • 5.2.1. Solution: Integration of smart dialers, ACD, and IVR systems to increase agent productivity and reduce idle time
  • 5.2.2. Service: Exponential uses of managed and professional services in IT offering better scalability, security monitoring, and management
  • 5.2.3. Organization Size: Adoption of cloud-based contact centers in large and SMEs to cater larger customer base while improving customer satisfaction and loyalty
  • 5.2.4. Application: Varied applications of cloud-based data centers to optimize a workload in organizations
  • 5.2.5. Deployment Model: Implementation of private and public cloud deployment providing enhanced security, flexibility, and control over data governance and privacy
  • 5.2.6. Vertical: Expanding uses of cloud-based data centers in varied sectors offering critical information, and ensuring resilience during emergencies
• 5.3. Market Trend Analysis
• 5.4. Cumulative Impact of Russia-Ukraine Conflict
• 5.5. Cumulative Impact of High Inflation
• 5.6. Porter's Five Forces Analysis
  • 5.6.1. Threat of New Entrants
  • 5.6.2. Threat of Substitutes
  • 5.6.3. Bargaining Power of Customers
  • 5.6.4. Bargaining Power of Suppliers
  • 5.6.5. Industry Rivalry
• 5.7. Value Chain & Critical Path Analysis
• 5.8. Regulatory Framework Analysis
• 5.9. Client Customization

6. Cloud-Based Contact Center Market, by Solution

• 6.1. Introduction
• 6.2. Agent Performance Optimization
• 6.3. Automatic Call Distribution
• 6.4. Dialers
• 6.5. Interactive Voice Response

7. Cloud-Based Contact Center Market, by Service

• 7.1. Introduction
• 7.2. Managed Services
• 7.3. Professional Services

8. Cloud-Based Contact Center Market, by Organization Size

• 8.1. Introduction
• 8.2. Large Enterprises
• 8.3. Small and Medium-Sized Enterprises

9. Cloud-Based Contact Center Market, by Application

• 9.1. Introduction
• 9.2. Call Routing and Queuing
• 9.3. Chat Quality and Monitoring
• 9.4. Data Integration and Recording
• 9.5. Real-Time Decision Making
• 9.6. Workforce Optimization

10. Cloud-Based Contact Center Market, by Deployment Model

• 10.1. Introduction
• 10.2. Private Cloud
• 10.3. Public Cloud

11. Cloud-Based Contact Center Market, by Vertical

• 11.1. Introduction
• 11.2. Banking, Financial Services, and Insurance
• 11.3. Consumer Goods & Retail
• 11.4. Government & Public Sector
• 11.5. Healthcare & Life Sciences
• 11.6. Manufacturing
• 11.7. Media & Entertainment
• 11.8. Telecommunication & IT

12. Americas Cloud-Based Contact Center Market

• 12.1. Introduction
• 12.2. Argentina
• 12.3. Brazil
• 12.4. Canada
• 12.5. Mexico
• 12.6. United States

13. Asia-Pacific Cloud-Based Contact Center Market

• 13.1. Introduction
• 13.2. Australia
• 13.3. China
• 13.4. India
• 13.5. Indonesia
• 13.6. Japan
• 13.7. Malaysia
• 13.8. Philippines
• 13.9. Singapore
• 13.10. South Korea
• 13.11. Taiwan
• 13.12. Thailand
• 13.13. Vietnam

14. Europe, Middle East & Africa Cloud-Based Contact Center Market

• 14.1. Introduction
• 14.2. Denmark
• 14.3. Egypt
• 14.4. Finland
• 14.5. France
• 14.6. Germany
• 14.7. Israel
• 14.8. Italy
• 14.9. Netherlands
• 14.10. Nigeria
• 14.11. Norway
• 14.12. Poland
• 14.13. Qatar
• 14.14. Russia
• 14.15. Saudi Arabia
• 14.16. South Africa
• 14.17. Spain
• 14.18. Sweden
• 14.19. Switzerland
• 14.20. Turkey
• 14.21. United Arab Emirates
• 14.22. United Kingdom

15. Competitive Landscape

• 15.1. Market Share Analysis, 2023
• 15.2. FPNV Positioning Matrix, 2023
• 15.3. Competitive Scenario Analysis
  • 15.3.1. Enghouse Systems Completes Lifesize Acquisition Technology Addition Enhances Cloud Contact Center And Video Businesses
  • 15.3.2. Astound Business Launches Cloud Contact Center Offering
  • 15.3.3. Lumen Partners with Talkdesk to Scale Up Cloud-Based Solutions for Contact Centers

16. Competitive Portfolio

• 16.1. Key Company Profiles
• 16.2. Key Product Portfolio