市場調査レポート

商品コード

1316590

クラウド型コンタクトセンター市場：ソリューション、サービス、組織規模、用途、展開モデル、業種別-2023年～2030年の世界予測

Cloud-Based Contact Center Market by Solution, Service, Organization Size, Application, Deployment Model, Vertical - Cumulative Impact of COVID-19, Russia Ukraine Conflict, and High Inflation - Global Forecast 2023-2030

出版日: 2023年06月12日 | 発行: 360iResearch

| ページ情報: 英文 197 Pages | 納期: 即日から翌営業日

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ご注意事項 :

本レポートは最新情報反映のため適宜更新し、内容構成変更を行う場合があります。ご検討の際はお問い合わせください。

全表示
概要
図表
目次

概要

サンプル依頼リストに入れる

クラウド型コンタクトセンターの世界市場は、2023年に178億6,000万米ドル、CAGR 17.95%で大きく成長し、2030年には568億2,000万米ドルという驚異的な規模に達すると予測されています。

FPNVポジショニング・マトリックス

FPNVポジショニングマトリックスは世界のクラウド型コンタクトセンター市場を評価するために不可欠です。事業戦略と製品満足度の主要指標を調査することで、ベンダーの包括的な評価を提供し、ユーザーは特定のニーズに基づいた情報をもとに意思決定を行うことができます。この高度な分析により、ベンダーは成功の度合いが異なる4つの象限に整理されます：フォアフロント（F）、パスファインダー（P）、ニッチ（N）、バイタル（V）です。

市場シェア分析

市場シェア分析では、特定の市場領域におけるベンダーの現状を洞察することができます。全体的な収益、顧客基盤、その他の主要指標に対するベンダーの貢献度を比較することで、企業が市場シェアを争う際に、自社の業績や直面している状況をより深く理解することができます。また、本分析では、調査した基準年において、特定のセクターがどの程度競合しているのか、蓄積、断片化の優位性、合併の特徴についても明らかにしています。

本レポートは、以下のポイントに関する洞察を提供します：

1.市場の浸透度：主要企業が提供する市場に関する包括的な情報を提供します。

2.市場の発展：有利な新興市場に関する詳細情報を提供し、市場の成熟セグメントにおける浸透度を分析します。

3.市場の多様化：新製品の上市、未開発地域、最近の開発、投資に関する詳細情報を提供します。

4.市場の動向：COVID-19、ロシア・ウクライナ紛争、高インフレの累積的な影響を包括的に理解することができます。

5.競合の評価と情報：主要企業の市場シェア、戦略、製品、認証、規制状況、特許状況、製造能力を網羅的に評価します。

6.製品開発およびイノベーション：将来技術、研究開発活動、画期的な製品開発に関する知的洞察を提供します。

本レポートは、以下のような質問にお答えします：

1.クラウド型コンタクトセンターの世界市場規模および予測は？

2.予測期間中、世界のクラウド型コンタクトセンター市場を形成するCOVID-19の阻害要因と影響は？

3.クラウド型コンタクトセンターの世界市場において予測期間中に投資すべき製品/セグメント/用途/分野は？

4.クラウド型コンタクトセンターの世界市場における競争戦略は？

5.クラウド型コンタクトセンターの世界市場における技術動向と規制の枠組みは？

6.クラウド型コンタクトセンターの世界市場における主要ベンダーの市場シェアは？

7.クラウド型コンタクトセンターの世界市場への参入には、どのような形態や戦略的な動きが適していると考えられるか？

市場力学
- 促進要因
  - コンタクトセンター向けのエンタープライズクラウドソリューションの導入が増加
  - カスタマーエクスペリエンスを向上させるためのクラウド型コンタクトセンターの採用
  - SMAC技術に対する需要の高まり
- 抑制要因
  - クラウド型コンタクトセンターソリューションの高い運用コストと保守コスト
- 機会
  - クラウド型コンタクトセンターでのゲーミフィケーションの実装
  - AI、分析、NLP機能の統合による継続的な進歩により、既存のクラウド型コンタクトセンターに価値を追加
- 課題
  - クラウドベースのソリューションのセキュリティに関する問題
市場動向
COVID-19の累積的な影響
ロシア・ウクライナ紛争の累積的影響
高インフレの累積的影響
ポーターのファイブフォース分析
バリューチェーンとクリティカルパス分析
規制の枠組み
顧客のカスタマイズ

第6章クラウド型コンタクトセンター市場：ソリューション別

イントロダクション
エージェントのパフォーマンスの最適化
自動通話分配
ダイヤラ
自動音声応答

第7章クラウド型コンタクトセンター市場：サービス別

イントロダクション
マネージドサービス
プロフェッショナルサービス

第8章クラウド型コンタクトセンター市場：組織規模別

イントロダクション
大企業
中小企業

第9章クラウド型コンタクトセンター市場：用途別

イントロダクション
コールルーティングとキューイング
チャットの品質とモニタリング
データの統合と記録
リアルタイム意思決定
労働力最適化

第10章クラウド型コンタクトセンター市場：展開モデル別

イントロダクション
プライベートクラウド
パブリッククラウド

第11章クラウド型コンタクトセンター市場：業種別

イントロダクション
銀行、金融サービス、保険
消費財と小売
政府および公共部門
医療とライフサイエンス
製造業
メディアとエンターテイメント
通信とIT

第12章南北アメリカのクラウド型コンタクトセンター市場

イントロダクション
アルゼンチン
ブラジル
カナダ
メキシコ
米国

第13章アジア太平洋地域のクラウド型コンタクトセンター市場

イントロダクション
オーストラリア
中国
インド
インドネシア
日本
マレーシア
フィリピン
シンガポール
韓国
台湾
タイ
ベトナム

第14章欧州・中東・アフリカのクラウド型コンタクトセンター市場

イントロダクション
デンマーク
エジプト
フィンランド
フランス
ドイツ
イスラエル
イタリア
オランダ
ナイジェリア
ノルウェー
ポーランド
カタール
ロシア
サウジアラビア
南アフリカ
スペイン
スウェーデン
スイス
トルコ
アラブ首長国連邦
英国

第15章競合情勢

FPNVポジショニングマトリクス
市場シェア分析：主要企業別
競合シナリオ分析：主要企業別

第16章掲載企業一覧

第17章付録

ディスカッションガイド
ライセンスと価格について

図表

LIST OF FIGURES

FIGURE 1. CLOUD-BASED CONTACT CENTER MARKET RESEARCH PROCESS
FIGURE 2. CLOUD-BASED CONTACT CENTER MARKET SIZE, 2022 VS 2030
FIGURE 3. CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2022 VS 2030 (%)
FIGURE 5. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2022 VS 2030 (%)
FIGURE 6. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2022 VS 2030 (%)
FIGURE 7. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2022 VS 2030 (%)
FIGURE 8. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2022 VS 2030 (%)
FIGURE 9. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2022 VS 2030 (%)
FIGURE 10. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2022 VS 2030 (%)
FIGURE 11. CLOUD-BASED CONTACT CENTER MARKET DYNAMICS
FIGURE 12. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 13. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 14. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 15. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 16. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 17. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 18. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 19. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY STATE, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 20. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 21. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 22. CLOUD-BASED CONTACT CENTER MARKET, FPNV POSITIONING MATRIX, 2022
FIGURE 23. CLOUD-BASED CONTACT CENTER MARKET SHARE, BY KEY PLAYER, 2022

LIST OF TABLES

TABLE 1. CLOUD-BASED CONTACT CENTER MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2022
TABLE 3. CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 4. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 5. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY AGENT PERFORMANCE OPTIMIZATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 6. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTION, BY REGION, 2018-2030 (USD MILLION)
TABLE 7. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DIALERS, BY REGION, 2018-2030 (USD MILLION)
TABLE 8. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, BY REGION, 2018-2030 (USD MILLION)
TABLE 9. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 10. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2018-2030 (USD MILLION)
TABLE 11. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PROFESSIONAL SERVICES, BY REGION, 2018-2030 (USD MILLION)
TABLE 12. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 13. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
TABLE 14. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SMALL AND MEDIUM-SIZED ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
TABLE 15. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 16. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CALL ROUTING AND QUEUING, BY REGION, 2018-2030 (USD MILLION)
TABLE 17. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CHAT QUALITY AND MONITORING, BY REGION, 2018-2030 (USD MILLION)
TABLE 18. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DATA INTEGRATION AND RECORDING, BY REGION, 2018-2030 (USD MILLION)
TABLE 19. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REAL-TIME DECISION MAKING, BY REGION, 2018-2030 (USD MILLION)
TABLE 20. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY WORKFORCE OPTIMIZATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 21. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 22. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PRIVATE CLOUD, BY REGION, 2018-2030 (USD MILLION)
TABLE 23. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PUBLIC CLOUD, BY REGION, 2018-2030 (USD MILLION)
TABLE 24. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 25. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY BANKING, FINANCIAL SERVICES, AND INSURANCE, BY REGION, 2018-2030 (USD MILLION)
TABLE 26. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY REGION, 2018-2030 (USD MILLION)
TABLE 27. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2018-2030 (USD MILLION)
TABLE 28. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY REGION, 2018-2030 (USD MILLION)
TABLE 29. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
TABLE 30. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 31. CLOUD-BASED CONTACT CENTER MARKET SIZE, BY TELECOMMUNICATION & IT, BY REGION, 2018-2030 (USD MILLION)
TABLE 32. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 33. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 34. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 35. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 36. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 37. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 38. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 39. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 40. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 41. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 42. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 43. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 44. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 45. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 46. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 47. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 48. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 49. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 50. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 51. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 52. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 53. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 54. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 55. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 56. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 57. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 58. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 59. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 60. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 61. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 62. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 63. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
TABLE 64. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 65. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 66. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 67. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 68. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 69. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 70. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 71. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 72. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 73. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 74. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 75. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 76. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 77. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 78. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 79. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 80. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 81. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 82. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 83. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 84. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 85. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 86. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 87. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 88. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 89. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 90. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 91. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 92. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 93. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 94. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 95. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 96. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 97. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 98. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 99. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 100. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 101. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 102. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 103. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 104. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 105. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 106. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 107. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 108. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 109. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 110. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 111. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 112. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 113. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 114. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 115. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 116. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 117. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 118. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 119. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 120. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 121. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 122. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 123. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 124. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 125. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 126. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 127. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 128. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 129. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 130. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 131. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 132. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 133. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 134. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 135. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 136. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 137. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 138. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 139. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 140. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 141. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 142. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 143. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 144. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 145. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 146. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 147. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 148. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 149. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 150. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 151. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 152. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 153. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 154. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 155. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 156. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 157. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 158. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 159. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 160. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 161. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 162. EGYPT CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 163. EGYPT CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 164. EGYPT CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 165. EGYPT CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 166. EGYPT CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 167. EGYPT CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 168. FINLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 169. FINLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 170. FINLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 171. FINLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 172. FINLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 173. FINLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 174. FRANCE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 175. FRANCE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 176. FRANCE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 177. FRANCE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 178. FRANCE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 179. FRANCE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 180. GERMANY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 181. GERMANY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 182. GERMANY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 183. GERMANY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 184. GERMANY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 185. GERMANY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 186. ISRAEL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 187. ISRAEL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 188. ISRAEL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 189. ISRAEL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 190. ISRAEL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 191. ISRAEL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 192. ITALY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 193. ITALY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 194. ITALY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 195. ITALY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 196. ITALY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 197. ITALY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 198. NETHERLANDS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 199. NETHERLANDS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 200. NETHERLANDS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 201. NETHERLANDS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 202. NETHERLANDS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 203. NETHERLANDS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 204. NIGERIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 205. NIGERIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 206. NIGERIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 207. NIGERIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 208. NIGERIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 209. NIGERIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 210. NORWAY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 211. NORWAY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 212. NORWAY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 213. NORWAY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 214. NORWAY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 215. NORWAY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 216. POLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 217. POLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 218. POLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 219. POLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 220. POLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 221. POLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 222. QATAR CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 223. QATAR CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 224. QATAR CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 225. QATAR CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 226. QATAR CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 227. QATAR CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 228. RUSSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 229. RUSSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 230. RUSSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 231. RUSSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 232. RUSSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 233. RUSSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 234. SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 235. SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 236. SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 237. SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 238. SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 239. SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 240. SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 241. SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 242. SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 243. SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 244. SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 245. SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 246. SPAIN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 247. SPAIN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 248. SPAIN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 249. SPAIN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 250. SPAIN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 251. SPAIN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 252. SWEDEN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 253. SWEDEN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 254. SWEDEN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 255. SWEDEN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 256. SWEDEN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 257. SWEDEN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 258. SWITZERLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 259. SWITZERLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 260. SWITZERLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 261. SWITZERLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 262. SWITZERLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 263. SWITZERLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 264. TURKEY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 265. TURKEY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 266. TURKEY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 267. TURKEY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 268. TURKEY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 269. TURKEY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 270. UNITED ARAB EMIRATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 271. UNITED ARAB EMIRATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 272. UNITED ARAB EMIRATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 273. UNITED ARAB EMIRATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 274. UNITED ARAB EMIRATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 275. UNITED ARAB EMIRATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 276. UNITED KINGDOM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 277. UNITED KINGDOM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
TABLE 278. UNITED KINGDOM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
TABLE 279. UNITED KINGDOM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 280. UNITED KINGDOM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
TABLE 281. UNITED KINGDOM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 282. CLOUD-BASED CONTACT CENTER MARKET, FPNV POSITIONING MATRIX, 2022
TABLE 283. CLOUD-BASED CONTACT CENTER MARKET SHARE, BY KEY PLAYER, 2022
TABLE 284. CLOUD-BASED CONTACT CENTER MARKET LICENSE & PRICING

Product Code: MRR-034230D3E68C

The Global Cloud-Based Contact Center Market is forecasted to grow significantly, with a projected USD 17.86 billion in 2023 at a CAGR of 17.95% and expected to reach a staggering USD 56.82 billion by 2030.

The Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and High Inflation is expected to have significant long-term effects on the Global Cloud-Based Contact Center Market. The ongoing research considers the changes in consumer behavior, supply chain disruptions, and government interventions caused by the pandemic. Similarly, the report considers the ongoing political and economic uncertainty in Eastern Europe caused by the Russia-Ukraine Conflict and its potential implications for demand-supply balances, pressure on pricing variants, and import/export and trading. Additionally, the report addresses the impact of High Inflation on the global economy and details fiscal policies measuring and reducing its effects on demand, supply, cash flow, and currency exchange.

Market Segmentation & Coverage:

This research report categorizes the Global Cloud-Based Contact Center Market in order to forecast the revenues and analyze trends in each of following sub-markets:

Based on Solution, market is studied across Agent Performance Optimization, Automatic Call Distribution, Dialers, and Interactive Voice Response. The Interactive Voice Response commanded largest market share of 27.42% in 2022, followed by Automatic Call Distribution.

Based on Service, market is studied across Managed Services and Professional Services. The Managed Services commanded largest market share of 42.63% in 2022, followed by Professional Services.

Based on Organization Size, market is studied across Large Enterprises and Small and Medium-Sized Enterprises. The Large Enterprises commanded largest market share of 55.40% in 2022, followed by Small and Medium-Sized Enterprises.

Based on Application, market is studied across Call Routing and Queuing, Chat Quality and Monitoring, Data Integration and Recording, Real-Time Decision Making, and Workforce Optimization. The Data Integration and Recording commanded largest market share of 23.97% in 2022, followed by Real-Time Decision Making.

Based on Deployment Model, market is studied across Private Cloud and Public Cloud. The Public Cloud commanded largest market share of 57.89% in 2022, followed by Private Cloud.

Based on Vertical, market is studied across Banking, Financial Services, and Insurance, Consumer Goods & Retail, Government & Public Sector, Healthcare & Life Sciences, Manufacturing, Media & Entertainment, and Telecommunication & IT. The Banking, Financial Services, and Insurance commanded largest market share of 23.07% in 2022, followed by Consumer Goods & Retail.

Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom. The Europe, Middle East & Africa commanded largest market share of 36.20% in 2022, followed by Americas.

Market Statistics:

The report provides market sizing and forecasts across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF; multiple currency support helps organization leaders to make well-informed decisions. In this report, 2018 to 2021 are considered as historical years, 2022 is base year, 2023 is estimated year, and years from 2024 to 2030 are considered as forecast period.

FPNV Positioning Matrix:

The FPNV Positioning Matrix is essential for assessing the Global Cloud-Based Contact Center Market. It provides a comprehensive evaluation of vendors by examining key metrics within Business Strategy and Product Satisfaction, allowing users to make informed decisions based on their specific needs. This advanced analysis then organizes these vendors into four distinct quadrants, which represent varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital(V).

Market Share Analysis:

The Market Share Analysis offers an insightful look at the current state of vendors in a particular market space. By comparing vendor contributions to overall revenue, customer base, and other key metrics, we can give companies a greater understanding of their performance and what they are up against when competing for market share. The analysis also sheds light on just how competitive any given sector is about accumulation, fragmentation dominance, and amalgamation traits over the base year period studied.

The report provides insights on the following pointers:

1. Market Penetration: Provides comprehensive information on the market offered by the key players

2. Market Development: Provides in-depth information about lucrative emerging markets and analyzes penetration across mature segments of the markets

3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments

4. Market Trends: Provides comprehensive understanding of the Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and the High Inflation

5. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players

6. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:

1. What is the market size and forecast of the Global Cloud-Based Contact Center Market?

2. What are the inhibiting factors and impact of COVID-19 shaping the Global Cloud-Based Contact Center Market during the forecast period?

3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Cloud-Based Contact Center Market?

4. What is the competitive strategic window for opportunities in the Global Cloud-Based Contact Center Market?

5. What are the technology trends and regulatory frameworks in the Global Cloud-Based Contact Center Market?

6. What is the market share of the leading vendors in the Global Cloud-Based Contact Center Market?

7. What modes and strategic moves are considered suitable for entering the Global Cloud-Based Contact Center Market?

1. Preface

1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology

2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

4.1. Introduction
4.2. Cloud-Based Contact Center Market, by Solution, 2022 vs 2030
4.3. Cloud-Based Contact Center Market, by Service, 2022 vs 2030
4.4. Cloud-Based Contact Center Market, by Organization Size, 2022 vs 2030
4.5. Cloud-Based Contact Center Market, by Application, 2022 vs 2030
4.6. Cloud-Based Contact Center Market, by Deployment Model, 2022 vs 2030
4.7. Cloud-Based Contact Center Market, by Vertical, 2022 vs 2030
4.8. Cloud-Based Contact Center Market, by Region, 2022 vs 2030

5. Market Insights

5.1. Market Dynamics
- 5.1.1. Drivers
  - 5.1.1.1. Increasing Adoption of Enterprise Cloud Solutions for Contact Centers
  - 5.1.1.2. Adoption of Cloud-Based Contact Center to Enhance Customer Experience
  - 5.1.1.3. Rising Demand for SMAC Technologies
- 5.1.2. Restraints
  - 5.1.2.1. High Operational and Maintenance Costs of Cloud-Based Contact Centre Solution
- 5.1.3. Opportunities
  - 5.1.3.1. Implementation of Gamification on Cloud-Based Contact Centers
  - 5.1.3.2. Ongoing Advancements by Integrating AI, Analytics, And NLP Capabilities to Add Value in Existing Cloud-Based Contact Centers
- 5.1.4. Challenges
  - 5.1.4.1. Issues Regarding the Security of Cloud-Based Solutions
5.2. Market Trends
5.3. Cumulative Impact of COVID-19
5.4. Cumulative Impact of Russia-Ukraine Conflict
5.5. Cumulative Impact of High Inflation
5.6. Porter's Five Forces Analysis
- 5.6.1. Threat of New Entrants
- 5.6.2. Threat of Substitutes
- 5.6.3. Bargaining Power of Customers
- 5.6.4. Bargaining Power of Suppliers
- 5.6.5. Industry Rivalry
5.7. Value Chain & Critical Path Analysis
5.8. Regulatory Framework
5.9. Client Customization

6. Cloud-Based Contact Center Market, by Solution

6.1. Introduction
6.2. Agent Performance Optimization
6.3. Automatic Call Distribution
6.4. Dialers
6.5. Interactive Voice Response

7. Cloud-Based Contact Center Market, by Service

7.1. Introduction
7.2. Managed Services
7.3. Professional Services

8. Cloud-Based Contact Center Market, by Organization Size

8.1. Introduction
8.2. Large Enterprises
8.3. Small and Medium-Sized Enterprises

9. Cloud-Based Contact Center Market, by Application

9.1. Introduction
9.2. Call Routing and Queuing
9.3. Chat Quality and Monitoring
9.4. Data Integration and Recording
9.5. Real-Time Decision Making
9.6. Workforce Optimization

10. Cloud-Based Contact Center Market, by Deployment Model

10.1. Introduction
10.2. Private Cloud
10.3. Public Cloud

11. Cloud-Based Contact Center Market, by Vertical

11.1. Introduction
11.2. Banking, Financial Services, and Insurance
11.3. Consumer Goods & Retail
11.4. Government & Public Sector
11.5. Healthcare & Life Sciences
11.6. Manufacturing
11.7. Media & Entertainment
11.8. Telecommunication & IT

12. Americas Cloud-Based Contact Center Market

12.1. Introduction
12.2. Argentina
12.3. Brazil
12.4. Canada
12.5. Mexico
12.6. United States

13. Asia-Pacific Cloud-Based Contact Center Market

13.1. Introduction
13.2. Australia
13.3. China
13.4. India
13.5. Indonesia
13.6. Japan
13.7. Malaysia
13.8. Philippines
13.9. Singapore
13.10. South Korea
13.11. Taiwan
13.12. Thailand
13.13. Vietnam

14. Europe, Middle East & Africa Cloud-Based Contact Center Market

14.1. Introduction
14.2. Denmark
14.3. Egypt
14.4. Finland
14.5. France
14.6. Germany
14.7. Israel
14.8. Italy
14.9. Netherlands
14.10. Nigeria
14.11. Norway
14.12. Poland
14.13. Qatar
14.14. Russia
14.15. Saudi Arabia
14.16. South Africa
14.17. Spain
14.18. Sweden
14.19. Switzerland
14.20. Turkey
14.21. United Arab Emirates
14.22. United Kingdom

クラウド型コンタクトセンター市場：ソリューション、サービス、組織規模、用途、展開モデル、業種別-2023年～2030年の世界予測

Cloud-Based Contact Center Market by Solution, Service, Organization Size, Application, Deployment Model, Vertical - Cumulative Impact of COVID-19, Russia Ukraine Conflict, and High Inflation - Global Forecast 2023-2030

FPNVポジショニング・マトリックス

市場シェア分析

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場の概要

第5章 市場洞察

第6章 クラウド型コンタクトセンター市場：ソリューション別

第7章 クラウド型コンタクトセンター市場：サービス別

第8章 クラウド型コンタクトセンター市場：組織規模別

第9章 クラウド型コンタクトセンター市場：用途別

第10章 クラウド型コンタクトセンター市場：展開モデル別

第11章 クラウド型コンタクトセンター市場：業種別

第12章 南北アメリカのクラウド型コンタクトセンター市場

第13章 アジア太平洋地域のクラウド型コンタクトセンター市場

第14章 欧州・中東・アフリカのクラウド型コンタクトセンター市場

第15章 競合情勢

第16章 掲載企業一覧

第17章 付録