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CPaaS（Communication Platform as a Service）市場：コンポーネント別、企業規模別、業界別：2021年～2031年の世界機会分析と産業予測

Communication Platform-as-a-Service Market By Component, By Enterprise Size, By Industry Vertical : Global Opportunity Analysis and Industry Forecast, 2021-2031
出版日: | 発行: Allied Market Research | ページ情報: 英文 232 Pages | 納期: 2～3営業日

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=157.90円
CPaaS（Communication Platform as a Service）市場：コンポーネント別、企業規模別、業界別：2021年～2031年の世界機会分析と産業予測
出版日: 2023年02月01日
発行: Allied Market Research
ページ情報: 英文 232 Pages
納期: 2～3営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

サービスとしてのコミュニケーションプラットフォーム（CPaaS）は、クラウドベースのプラットフォームで、開発者はアプリケーションの構築に専念でき、リアルタイムのコミュニケーションチャネルを追加することができます。

ソフトウェアツール、標準ベースのアプリケーションプログラミングインターフェース（API）、サンプルコード、構築済みアプリケーションを含む、完全な開発フレームワークを提供します。APIを通じて、音声、メッセージ、ビデオなどを1つのソフトウェアにシームレスに統合することが可能です。

モビリティやBYODの動向、顧客満足度を高めるためにパーソナライズされた合理的な顧客対応への要求が、世界のサービスとしてのコミュニケーションプラットフォーム（CPaaS）市場の成長を後押ししています。また、CPaaSにおけるチャットボット販売の増加は、サービスとしてのコミュニケーションプラットフォーム（CPaaS）市場の成長にプラスの影響を与えています。しかし、インターネット帯域幅や技術的な不具合の問題、セキュリティへの懸念の高まりが、サービスとしてのコミュニケーションプラットフォーム（CPaaS）市場の成長を妨げています。一方、技術的進歩の利用が増加することで、予測期間中にサービスとしてのコミュニケーションプラットフォーム（CPaaS）市場の拡大に有益な機会を提供することが期待されます。

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

第3章 市場の概要

  • 市場の定義と範囲
  • 主な調査結果
    • トップインパクトファクター
    • トップインベストメントポケット
  • ポーターのファイブフォース分析
    • 供給企業の適度な交渉力
    • 買い手の適度な交渉力
    • 代替品の脅威は中程度です
    • 新規参入業者の脅威が高い
    • ライバルの強度が高い
  • 市場力学
    • 促進要因
      • モビリティの動向と：ByOD
      • 高い顧客満足度を実現するために、パーソナライズされた合理的な顧客対応への要求が高まっています
      • サービスとしてのコミュニケーションプラットフォームにおけるチャットボット販売の利用拡大
    • 抑制要因
      • インターネットの帯域幅と技術的な不具合の問題
      • 増大するセキュリティ上の懸念
    • 機会
      • 技術的進歩の利用増加
  • COVID-19市場への影響度分析

第4章 CPaaS市場：コンポーネント別

  • 概要
    • 市場規模・予測
  • ソリューション
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • サービス
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析

第5章 CPaaS市場：企業規模別

  • 概要
    • 市場規模・予測
  • 大手企業
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • 中小企業
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析

第6章 CPaaS市場：業界別

  • 概要
    • 市場規模・予測
  • IT・通信
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • BFSI
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • 政府・公共機関
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • 製造業
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • 小売
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • 教育
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • ヘルスケア
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • その他
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析

第7章 CPaaS市場：地域別

  • 概要
    • 市場規模・予測：地域別
  • 北米
    • 主な動向と機会
    • 市場規模・予測：コンポーネント別
    • 市場規模・予測：企業規模別
    • 市場規模・予測：業界別
    • 市場規模・予測：国別
      • 米国
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別
      • カナダ
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別
  • 欧州
    • 主な動向と機会
    • 市場規模・予測：コンポーネント別
    • 市場規模・予測：企業規模別
    • 市場規模・予測：業界別
    • 市場規模・予測：国別
      • 英国
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別
      • ドイツ
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別
      • フランス
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別
      • スペイン
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別
      • イタリア
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別
      • その他欧州
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別
  • アジア太平洋地域
    • 主な動向と機会
    • 市場規模・予測：コンポーネント別
    • 市場規模・予測：企業規模別
    • 市場規模・予測：業界別
    • 市場規模・予測：国別
      • 中国
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別
      • 日本
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別
      • 韓国
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別
      • インド
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別
      • オーストラリア
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別
      • その他アジア太平洋地域
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別
  • LAMEA
    • 主な動向と機会
    • 市場規模・予測：コンポーネント別
    • 市場規模・予測：企業規模別
    • 市場規模・予測：業界別
    • 市場規模・予測：国別
      • ラテンアメリカ
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別
      • 中東
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別
      • アフリカ
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：コンポーネント別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：業界別

第8章 競合情勢

  • イントロダクション
  • 主要成功戦略
  • 主要10社の製品マッピング
  • 競合ダッシュボード
  • 競合ヒートマップ
  • トップ企業のポジショニング、2021年

第9章 企業プロファイル

  • 8x8, Inc.
  • ALE International
  • Avaya Inc.
  • Bandwidth Inc.
  • Infobip Ltd.
  • IntelePeer Cloud Communications LLC
  • Plivo Inc.
  • Sinch
  • Twilio Inc.
  • Vonage America, LLC
図表

LIST OF TABLES

  • TABLE 01. GLOBAL COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 02. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR SOLUTION, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 03. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR SERVICE, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 04. GLOBAL COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 05. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR LARGE ENTERPRISE, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 06. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR SMES, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 07. GLOBAL COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 08. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR IT AND TELECOM, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 09. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR BFSI, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 10. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR GOVERNMENT AND PUBLIC SECTOR, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 11. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR MANUFACTURING, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 12. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR RETAIL, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 13. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR EDUCATION, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 14. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR HEALTHCARE, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 15. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR OTHERS, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 16. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 17. NORTH AMERICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 18. NORTH AMERICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 19. NORTH AMERICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 20. NORTH AMERICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)
  • TABLE 21. U.S. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 22. U.S. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 23. U.S. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 24. CANADA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 25. CANADA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 26. CANADA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 27. EUROPE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 28. EUROPE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 29. EUROPE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 30. EUROPE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)
  • TABLE 31. UK COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 32. UK COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 33. UK COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 34. GERMANY COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 35. GERMANY COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 36. GERMANY COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 37. FRANCE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 38. FRANCE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 39. FRANCE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 40. SPAIN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 41. SPAIN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 42. SPAIN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 43. ITALY COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 44. ITALY COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 45. ITALY COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 46. REST OF EUROPE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 47. REST OF EUROPE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 48. REST OF EUROPE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 49. ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 50. ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 51. ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 52. ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)
  • TABLE 53. CHINA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 54. CHINA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 55. CHINA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 56. JAPAN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 57. JAPAN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 58. JAPAN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 59. SOUTH KOREA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 60. SOUTH KOREA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 61. SOUTH KOREA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 62. INDIA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 63. INDIA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 64. INDIA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 65. AUSTRALIA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 66. AUSTRALIA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 67. AUSTRALIA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 68. REST OF ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 69. REST OF ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 70. REST OF ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 71. LAMEA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 72. LAMEA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 73. LAMEA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 74. LAMEA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)
  • TABLE 75. LATIN AMERICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 76. LATIN AMERICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 77. LATIN AMERICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 78. MIDDLE EAST COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 79. MIDDLE EAST COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 80. MIDDLE EAST COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 81. AFRICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
  • TABLE 82. AFRICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 83. AFRICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 84. 8X8, INC.: KEY EXECUTIVES
  • TABLE 85. 8X8, INC.: COMPANY SNAPSHOT
  • TABLE 86. 8X8, INC.: PRODUCT SEGMENTS
  • TABLE 87. 8X8, INC.: PRODUCT PORTFOLIO
  • TABLE 88. 8X8, INC.: KEY STRATERGIES
  • TABLE 89. ALE INTERNATIONAL: KEY EXECUTIVES
  • TABLE 90. ALE INTERNATIONAL: COMPANY SNAPSHOT
  • TABLE 91. ALE INTERNATIONAL: PRODUCT SEGMENTS
  • TABLE 92. ALE INTERNATIONAL: PRODUCT PORTFOLIO
  • TABLE 93. ALE INTERNATIONAL: KEY STRATERGIES
  • TABLE 94. AVAYA INC.: KEY EXECUTIVES
  • TABLE 95. AVAYA INC.: COMPANY SNAPSHOT
  • TABLE 96. AVAYA INC.: PRODUCT SEGMENTS
  • TABLE 97. AVAYA INC.: SERVICE SEGMENTS
  • TABLE 98. AVAYA INC.: PRODUCT PORTFOLIO
  • TABLE 99. AVAYA INC.: KEY STRATERGIES
  • TABLE 100. BANDWIDTH INC.: KEY EXECUTIVES
  • TABLE 101. BANDWIDTH INC.: COMPANY SNAPSHOT
  • TABLE 102. BANDWIDTH INC.: SERVICE SEGMENTS
  • TABLE 103. BANDWIDTH INC.: PRODUCT PORTFOLIO
  • TABLE 104. BANDWIDTH INC.: KEY STRATERGIES
  • TABLE 105. INFOBIP LTD.: KEY EXECUTIVES
  • TABLE 106. INFOBIP LTD.: COMPANY SNAPSHOT
  • TABLE 107. INFOBIP LTD.: SERVICE SEGMENTS
  • TABLE 108. INFOBIP LTD.: PRODUCT PORTFOLIO
  • TABLE 109. INFOBIP LTD.: KEY STRATERGIES
  • TABLE 110. INTELEPEER CLOUD COMMUNICATIONS LLC: KEY EXECUTIVES
  • TABLE 111. INTELEPEER CLOUD COMMUNICATIONS LLC: COMPANY SNAPSHOT
  • TABLE 112. INTELEPEER CLOUD COMMUNICATIONS LLC: SERVICE SEGMENTS
  • TABLE 113. INTELEPEER CLOUD COMMUNICATIONS LLC: PRODUCT PORTFOLIO
  • TABLE 114. PLIVO INC.: KEY EXECUTIVES
  • TABLE 115. PLIVO INC.: COMPANY SNAPSHOT
  • TABLE 116. PLIVO INC.: PRODUCT SEGMENTS
  • TABLE 117. PLIVO INC.: PRODUCT PORTFOLIO
  • TABLE 118. PLIVO INC.: KEY STRATERGIES
  • TABLE 119. SINCH: KEY EXECUTIVES
  • TABLE 120. SINCH: COMPANY SNAPSHOT
  • TABLE 121. SINCH: SERVICE SEGMENTS
  • TABLE 122. SINCH: PRODUCT PORTFOLIO
  • TABLE 123. SINCH: KEY STRATERGIES
  • TABLE 124. TWILIO INC.: KEY EXECUTIVES
  • TABLE 125. TWILIO INC.: COMPANY SNAPSHOT
  • TABLE 126. TWILIO INC.: SERVICE SEGMENTS
  • TABLE 127. TWILIO INC.: PRODUCT PORTFOLIO
  • TABLE 128. TWILIO INC.: KEY STRATERGIES
  • TABLE 129. VONAGE AMERICA, LLC: KEY EXECUTIVES
  • TABLE 130. VONAGE AMERICA, LLC: COMPANY SNAPSHOT
  • TABLE 131. VONAGE AMERICA, LLC: SERVICE SEGMENTS
  • TABLE 132. VONAGE AMERICA, LLC: PRODUCT PORTFOLIO
  • TABLE 133. VONAGE AMERICA, LLC: KEY STRATERGIES

LIST OF FIGURES

  • FIGURE 01. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031
  • FIGURE 02. SEGMENTATION OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031
  • FIGURE 03. TOP INVESTMENT POCKETS IN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET (2022-2031)
  • FIGURE 04. MODERATE BARGAINING POWER OF SUPPLIERS
  • FIGURE 05. MODERATE BARGAINING POWER OF BUYERS
  • FIGURE 06. MODERATE THREAT OF SUBSTITUTES
  • FIGURE 07. HIGH THREAT OF NEW ENTRANTS
  • FIGURE 08. HIGH INTENSITY OF RIVALRY
  • FIGURE 09. DRIVERS, RESTRAINTS AND OPPORTUNITIES: GLOBALCOMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET
  • FIGURE 10. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021(%)
  • FIGURE 11. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR SOLUTION, BY COUNTRY 2021-2031(%)
  • FIGURE 12. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR SERVICE, BY COUNTRY 2021-2031(%)
  • FIGURE 13. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021(%)
  • FIGURE 14. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR LARGE ENTERPRISE, BY COUNTRY 2021-2031(%)
  • FIGURE 15. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR SMES, BY COUNTRY 2021-2031(%)
  • FIGURE 16. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021(%)
  • FIGURE 17. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR IT AND TELECOM, BY COUNTRY 2021-2031(%)
  • FIGURE 18. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR BFSI, BY COUNTRY 2021-2031(%)
  • FIGURE 19. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR GOVERNMENT AND PUBLIC SECTOR, BY COUNTRY 2021-2031(%)
  • FIGURE 20. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR MANUFACTURING, BY COUNTRY 2021-2031(%)
  • FIGURE 21. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR RETAIL, BY COUNTRY 2021-2031(%)
  • FIGURE 22. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR EDUCATION, BY COUNTRY 2021-2031(%)
  • FIGURE 23. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR HEALTHCARE, BY COUNTRY 2021-2031(%)
  • FIGURE 24. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR OTHERS, BY COUNTRY 2021-2031(%)
  • FIGURE 25. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET BY REGION, 2021
  • FIGURE 26. U.S. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 27. CANADA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 28. UK COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 29. GERMANY COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 30. FRANCE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 31. SPAIN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 32. ITALY COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 33. REST OF EUROPE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 34. CHINA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 35. JAPAN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 36. SOUTH KOREA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 37. INDIA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 38. AUSTRALIA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 39. REST OF ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 40. LATIN AMERICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 41. MIDDLE EAST COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 42. AFRICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
  • FIGURE 43. TOP WINNING STRATEGIES, BY YEAR
  • FIGURE 44. TOP WINNING STRATEGIES, BY DEVELOPMENT
  • FIGURE 45. TOP WINNING STRATEGIES, BY COMPANY
  • FIGURE 46. PRODUCT MAPPING OF TOP 10 PLAYERS
  • FIGURE 47. COMPETITIVE DASHBOARD
  • FIGURE 48. COMPETITIVE HEATMAP: COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET
  • FIGURE 49. TOP PLAYER POSITIONING, 2021
  • FIGURE 50. 8X8, INC.: NET REVENUE, 2019-2021 ($MILLION)
  • FIGURE 51. 8X8, INC.: RESEARCH & DEVELOPMENT EXPENDITURE, 2019-2021
  • FIGURE 52. 8X8, INC.: REVENUE SHARE BY REGION, 2021 (%)
  • FIGURE 53. AVAYA INC.: NET REVENUE, 2019-2021 ($MILLION)
  • FIGURE 54. AVAYA INC.: RESEARCH & DEVELOPMENT EXPENDITURE, 2019-2021
  • FIGURE 55. AVAYA INC.: REVENUE SHARE BY SEGMENT, 2021 (%)
  • FIGURE 56. AVAYA INC.: REVENUE SHARE BY REGION, 2021 (%)
  • FIGURE 57. BANDWIDTH INC.: NET REVENUE, 2019-2021 ($MILLION)
  • FIGURE 58. BANDWIDTH INC.: REVENUE SHARE BY SEGMENT, 2021 (%)
  • FIGURE 59. SINCH: NET SALES, 2019-2021 ($MILLION)
  • FIGURE 60. SINCH: REVENUE SHARE BY SEGMENT, 2021 (%)
  • FIGURE 61. VONAGE AMERICA, LLC: NET REVENUE, 2019-2021 ($MILLION)
  • FIGURE 62. VONAGE AMERICA, LLC: REVENUE SHARE BY REGION, 2021 (%)
  • FIGURE 63. VONAGE AMERICA, LLC: REVENUE SHARE BY SEGMENT, 2021 (%)
目次
Product Code: A47370

Communication Platform as a Service (CPaaS), is a cloud-based platform that allows developers to focus on building their applications and helps them to add real-time communication channels. It offers a complete development framework, that includes, software tools, standards-based application programming interfaces (APIs), sample code, and pre-built applications. It essentially enables seamless integration of voice, messaging, video, etc. into one software, through APIs. 

Growing trend of mobility and BYOD and demand for personalized and streamlined customer interaction to achieve high customer satisfaction is boosting the growth of the global communication platform as a service (CPaaS) market. In addition, Increasing in use of chat bot sales in CPaaS is positively impacts growth of the communication platform as a service (CPaaS) market. However, internet bandwidth and technical glitch issues and increasing security concern is hampering the communication platform as a service (CPaaS) market growth. On the contrary, increase in use of technological advancement is expected to offer remunerative opportunities for expansion of the communication platform as a service (CPaaS) market during the forecast period. 

The communication platform as a service (CPaaS) market is segmented on the basis of by component, enterprise size, industry vertical, and region. On the basis of component, the market is categorized into solution and service. On the basis of enterprise size, the market is bifurcated into large enterprises and SMEs. By industry vertical, it is classified into BFSI, IT and telecom, government and public sector, manufacturing, retail and consumer goods, education, healthcare & life science, and others. By region, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.  

The key players that operate in the communication platform as a service (CPaaS) market are: 8x8 Inc., ALE International, Avaya Inc., Bandwidth Inc., Infobip Ltd., IntelePeer Cloud Communications LLC, Plivo Inc., Sinch, Twilio Inc., Vonage America, LLC. These players have adopted various strategies to increase their market penetration and strengthen their position in the industry. 

KEY BENEFITS FOR STAKEHOLDERS  

  • The study provides an in-depth analysis of the global communication platform as a service (CPaaS) market forecast along with the current and future trends to explain the imminent investment pockets. 
  • Information about key drivers, restraints, and opportunities and their impact analysis on global communication platform as a service (CPaaS) market trend is provided in the report. 
  • The Porter's five forces analysis illustrates the potency of the buyers and suppliers operating in the industry. 
  • The quantitative analysis of the market from 2022 to 2031 is provided to determine the market potential. 

Key Market Segments

By Industry Vertical

  • Healthcare
  • Others
  • IT and Telecom
  • BFSI
  • Government and Public Sector
  • Manufacturing
  • Retail
  • Education

By Component

  • Solution
  • Service

By Enterprise Size

  • Large Enterprise
  • SMEs

By Region

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Spain
    • Italy
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • South Korea
    • India
    • Australia
    • Rest of Asia-Pacific
  • LAMEA
    • Latin America
    • Middle East
    • Africa

Key Market Players

  • ALE International
  • Avaya Inc.
  • Infobip Ltd.
  • Plivo Inc.
  • Sinch
  • Vonage America, LLC
  • 8x8, Inc.
  • Bandwidth Inc.
  • IntelePeer Cloud Communications LLC
  • Twilio Inc.

TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION

  • 1.1. Report description
  • 1.2. Key market segments
  • 1.3. Key benefits to the stakeholders
  • 1.4. Research Methodology
    • 1.4.1. Primary research
    • 1.4.2. Secondary research
    • 1.4.3. Analyst tools and models

CHAPTER 2: EXECUTIVE SUMMARY

  • 2.1. CXO Perspective

CHAPTER 3: MARKET OVERVIEW

  • 3.1. Market definition and scope
  • 3.2. Key findings
    • 3.2.1. Top impacting factors
    • 3.2.2. Top investment pockets
  • 3.3. Porter's five forces analysis
    • 3.3.1. Moderate bargaining power of suppliers
    • 3.3.2. Moderate bargaining power of buyers
    • 3.3.3. Moderate threat of substitutes
    • 3.3.4. High threat of new entrants
    • 3.3.5. High intensity of rivalry
  • 3.4. Market dynamics
    • 3.4.1. Drivers
      • 3.4.1.1. Growing trend of mobility and BYOD
      • 3.4.1.2. Growing demand for personalized and streamlined customer interaction to achieve high customer satisfaction
      • 3.4.1.3. Increase in use of chat bot sales in communication platform as a service
    • 3.4.2. Restraints
      • 3.4.2.1. Internet bandwidth and technical glitch issues
      • 3.4.2.2. Increasing security concerns
    • 3.4.3. Opportunities
      • 3.4.3.1. Increase in use of technological advancement
  • 3.5. COVID-19 Impact Analysis on the market

CHAPTER 4: COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT

  • 4.1. Overview
    • 4.1.1. Market size and forecast
  • 4.2. Solution
    • 4.2.1. Key market trends, growth factors and opportunities
    • 4.2.2. Market size and forecast, by region
    • 4.2.3. Market share analysis by country
  • 4.3. Service
    • 4.3.1. Key market trends, growth factors and opportunities
    • 4.3.2. Market size and forecast, by region
    • 4.3.3. Market share analysis by country

CHAPTER 5: COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE

  • 5.1. Overview
    • 5.1.1. Market size and forecast
  • 5.2. Large Enterprise
    • 5.2.1. Key market trends, growth factors and opportunities
    • 5.2.2. Market size and forecast, by region
    • 5.2.3. Market share analysis by country
  • 5.3. SMEs
    • 5.3.1. Key market trends, growth factors and opportunities
    • 5.3.2. Market size and forecast, by region
    • 5.3.3. Market share analysis by country

CHAPTER 6: COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL

  • 6.1. Overview
    • 6.1.1. Market size and forecast
  • 6.2. IT and Telecom
    • 6.2.1. Key market trends, growth factors and opportunities
    • 6.2.2. Market size and forecast, by region
    • 6.2.3. Market share analysis by country
  • 6.3. BFSI
    • 6.3.1. Key market trends, growth factors and opportunities
    • 6.3.2. Market size and forecast, by region
    • 6.3.3. Market share analysis by country
  • 6.4. Government and Public Sector
    • 6.4.1. Key market trends, growth factors and opportunities
    • 6.4.2. Market size and forecast, by region
    • 6.4.3. Market share analysis by country
  • 6.5. Manufacturing
    • 6.5.1. Key market trends, growth factors and opportunities
    • 6.5.2. Market size and forecast, by region
    • 6.5.3. Market share analysis by country
  • 6.6. Retail
    • 6.6.1. Key market trends, growth factors and opportunities
    • 6.6.2. Market size and forecast, by region
    • 6.6.3. Market share analysis by country
  • 6.7. Education
    • 6.7.1. Key market trends, growth factors and opportunities
    • 6.7.2. Market size and forecast, by region
    • 6.7.3. Market share analysis by country
  • 6.8. Healthcare
    • 6.8.1. Key market trends, growth factors and opportunities
    • 6.8.2. Market size and forecast, by region
    • 6.8.3. Market share analysis by country
  • 6.9. Others
    • 6.9.1. Key market trends, growth factors and opportunities
    • 6.9.2. Market size and forecast, by region
    • 6.9.3. Market share analysis by country

CHAPTER 7: COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY REGION

  • 7.1. Overview
    • 7.1.1. Market size and forecast By Region
  • 7.2. North America
    • 7.2.1. Key trends and opportunities
    • 7.2.2. Market size and forecast, by Component
    • 7.2.3. Market size and forecast, by Enterprise Size
    • 7.2.4. Market size and forecast, by Industry Vertical
    • 7.2.5. Market size and forecast, by country
      • 7.2.5.1. U.S.
      • 7.2.5.1.1. Key market trends, growth factors and opportunities
      • 7.2.5.1.2. Market size and forecast, by Component
      • 7.2.5.1.3. Market size and forecast, by Enterprise Size
      • 7.2.5.1.4. Market size and forecast, by Industry Vertical
      • 7.2.5.2. Canada
      • 7.2.5.2.1. Key market trends, growth factors and opportunities
      • 7.2.5.2.2. Market size and forecast, by Component
      • 7.2.5.2.3. Market size and forecast, by Enterprise Size
      • 7.2.5.2.4. Market size and forecast, by Industry Vertical
  • 7.3. Europe
    • 7.3.1. Key trends and opportunities
    • 7.3.2. Market size and forecast, by Component
    • 7.3.3. Market size and forecast, by Enterprise Size
    • 7.3.4. Market size and forecast, by Industry Vertical
    • 7.3.5. Market size and forecast, by country
      • 7.3.5.1. UK
      • 7.3.5.1.1. Key market trends, growth factors and opportunities
      • 7.3.5.1.2. Market size and forecast, by Component
      • 7.3.5.1.3. Market size and forecast, by Enterprise Size
      • 7.3.5.1.4. Market size and forecast, by Industry Vertical
      • 7.3.5.2. Germany
      • 7.3.5.2.1. Key market trends, growth factors and opportunities
      • 7.3.5.2.2. Market size and forecast, by Component
      • 7.3.5.2.3. Market size and forecast, by Enterprise Size
      • 7.3.5.2.4. Market size and forecast, by Industry Vertical
      • 7.3.5.3. France
      • 7.3.5.3.1. Key market trends, growth factors and opportunities
      • 7.3.5.3.2. Market size and forecast, by Component
      • 7.3.5.3.3. Market size and forecast, by Enterprise Size
      • 7.3.5.3.4. Market size and forecast, by Industry Vertical
      • 7.3.5.4. Spain
      • 7.3.5.4.1. Key market trends, growth factors and opportunities
      • 7.3.5.4.2. Market size and forecast, by Component
      • 7.3.5.4.3. Market size and forecast, by Enterprise Size
      • 7.3.5.4.4. Market size and forecast, by Industry Vertical
      • 7.3.5.5. Italy
      • 7.3.5.5.1. Key market trends, growth factors and opportunities
      • 7.3.5.5.2. Market size and forecast, by Component
      • 7.3.5.5.3. Market size and forecast, by Enterprise Size
      • 7.3.5.5.4. Market size and forecast, by Industry Vertical
      • 7.3.5.6. Rest of Europe
      • 7.3.5.6.1. Key market trends, growth factors and opportunities
      • 7.3.5.6.2. Market size and forecast, by Component
      • 7.3.5.6.3. Market size and forecast, by Enterprise Size
      • 7.3.5.6.4. Market size and forecast, by Industry Vertical
  • 7.4. Asia-Pacific
    • 7.4.1. Key trends and opportunities
    • 7.4.2. Market size and forecast, by Component
    • 7.4.3. Market size and forecast, by Enterprise Size
    • 7.4.4. Market size and forecast, by Industry Vertical
    • 7.4.5. Market size and forecast, by country
      • 7.4.5.1. China
      • 7.4.5.1.1. Key market trends, growth factors and opportunities
      • 7.4.5.1.2. Market size and forecast, by Component
      • 7.4.5.1.3. Market size and forecast, by Enterprise Size
      • 7.4.5.1.4. Market size and forecast, by Industry Vertical
      • 7.4.5.2. Japan
      • 7.4.5.2.1. Key market trends, growth factors and opportunities
      • 7.4.5.2.2. Market size and forecast, by Component
      • 7.4.5.2.3. Market size and forecast, by Enterprise Size
      • 7.4.5.2.4. Market size and forecast, by Industry Vertical
      • 7.4.5.3. South Korea
      • 7.4.5.3.1. Key market trends, growth factors and opportunities
      • 7.4.5.3.2. Market size and forecast, by Component
      • 7.4.5.3.3. Market size and forecast, by Enterprise Size
      • 7.4.5.3.4. Market size and forecast, by Industry Vertical
      • 7.4.5.4. India
      • 7.4.5.4.1. Key market trends, growth factors and opportunities
      • 7.4.5.4.2. Market size and forecast, by Component
      • 7.4.5.4.3. Market size and forecast, by Enterprise Size
      • 7.4.5.4.4. Market size and forecast, by Industry Vertical
      • 7.4.5.5. Australia
      • 7.4.5.5.1. Key market trends, growth factors and opportunities
      • 7.4.5.5.2. Market size and forecast, by Component
      • 7.4.5.5.3. Market size and forecast, by Enterprise Size
      • 7.4.5.5.4. Market size and forecast, by Industry Vertical
      • 7.4.5.6. Rest of Asia-Pacific
      • 7.4.5.6.1. Key market trends, growth factors and opportunities
      • 7.4.5.6.2. Market size and forecast, by Component
      • 7.4.5.6.3. Market size and forecast, by Enterprise Size
      • 7.4.5.6.4. Market size and forecast, by Industry Vertical
  • 7.5. LAMEA
    • 7.5.1. Key trends and opportunities
    • 7.5.2. Market size and forecast, by Component
    • 7.5.3. Market size and forecast, by Enterprise Size
    • 7.5.4. Market size and forecast, by Industry Vertical
    • 7.5.5. Market size and forecast, by country
      • 7.5.5.1. Latin America
      • 7.5.5.1.1. Key market trends, growth factors and opportunities
      • 7.5.5.1.2. Market size and forecast, by Component
      • 7.5.5.1.3. Market size and forecast, by Enterprise Size
      • 7.5.5.1.4. Market size and forecast, by Industry Vertical
      • 7.5.5.2. Middle East
      • 7.5.5.2.1. Key market trends, growth factors and opportunities
      • 7.5.5.2.2. Market size and forecast, by Component
      • 7.5.5.2.3. Market size and forecast, by Enterprise Size
      • 7.5.5.2.4. Market size and forecast, by Industry Vertical
      • 7.5.5.3. Africa
      • 7.5.5.3.1. Key market trends, growth factors and opportunities
      • 7.5.5.3.2. Market size and forecast, by Component
      • 7.5.5.3.3. Market size and forecast, by Enterprise Size
      • 7.5.5.3.4. Market size and forecast, by Industry Vertical

CHAPTER 8: COMPETITIVE LANDSCAPE

  • 8.1. Introduction
  • 8.2. Top winning strategies
  • 8.3. Product Mapping of Top 10 Player
  • 8.4. Competitive Dashboard
  • 8.5. Competitive Heatmap
  • 8.6. Top player positioning, 2021

CHAPTER 9: COMPANY PROFILES

  • 9.1. 8x8, Inc.
    • 9.1.1. Company overview
    • 9.1.2. Key Executives
    • 9.1.3. Company snapshot
    • 9.1.4. Operating business segments
    • 9.1.5. Product portfolio
    • 9.1.6. Business performance
    • 9.1.7. Key strategic moves and developments
  • 9.2. ALE International
    • 9.2.1. Company overview
    • 9.2.2. Key Executives
    • 9.2.3. Company snapshot
    • 9.2.4. Operating business segments
    • 9.2.5. Product portfolio
    • 9.2.6. Key strategic moves and developments
  • 9.3. Avaya Inc.
    • 9.3.1. Company overview
    • 9.3.2. Key Executives
    • 9.3.3. Company snapshot
    • 9.3.4. Operating business segments
    • 9.3.5. Product portfolio
    • 9.3.6. Business performance
    • 9.3.7. Key strategic moves and developments
  • 9.4. Bandwidth Inc.
    • 9.4.1. Company overview
    • 9.4.2. Key Executives
    • 9.4.3. Company snapshot
    • 9.4.4. Operating business segments
    • 9.4.5. Product portfolio
    • 9.4.6. Business performance
    • 9.4.7. Key strategic moves and developments
  • 9.5. Infobip Ltd.
    • 9.5.1. Company overview
    • 9.5.2. Key Executives
    • 9.5.3. Company snapshot
    • 9.5.4. Operating business segments
    • 9.5.5. Product portfolio
    • 9.5.6. Key strategic moves and developments
  • 9.6. IntelePeer Cloud Communications LLC
    • 9.6.1. Company overview
    • 9.6.2. Key Executives
    • 9.6.3. Company snapshot
    • 9.6.4. Operating business segments
    • 9.6.5. Product portfolio
  • 9.7. Plivo Inc.
    • 9.7.1. Company overview
    • 9.7.2. Key Executives
    • 9.7.3. Company snapshot
    • 9.7.4. Operating business segments
    • 9.7.5. Product portfolio
    • 9.7.6. Key strategic moves and developments
  • 9.8. Sinch
    • 9.8.1. Company overview
    • 9.8.2. Key Executives
    • 9.8.3. Company snapshot
    • 9.8.4. Operating business segments
    • 9.8.5. Product portfolio
    • 9.8.6. Business performance
    • 9.8.7. Key strategic moves and developments
  • 9.9. Twilio Inc.
    • 9.9.1. Company overview
    • 9.9.2. Key Executives
    • 9.9.3. Company snapshot
    • 9.9.4. Operating business segments
    • 9.9.5. Product portfolio
    • 9.9.6. Key strategic moves and developments
  • 9.10. Vonage America, LLC
    • 9.10.1. Company overview
    • 9.10.2. Key Executives
    • 9.10.3. Company snapshot
    • 9.10.4. Operating business segments
    • 9.10.5. Product portfolio
    • 9.10.6. Business performance
    • 9.10.7. Key strategic moves and developments