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市場調査レポート
商品コード
1073424
カスタマーエクスペリエンスマネジメントの世界市場 - 業界分析、規模、シェア、成長、動向、2022年～2028年の予測Global Customer Experience Management Market Research Report - Industry Analysis, Size, Share, Growth, Trends and Forecast 2022 to 2028 |
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| カスタマーエクスペリエンスマネジメントの世界市場 - 業界分析、規模、シェア、成長、動向、2022年～2028年の予測 |
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出版日: 2022年04月01日
発行: Value Market Research
ページ情報: 英文 350 Pages
納期: 即日から翌営業日
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- 全表示
- 概要
- 図表
- 目次
目次
第1章 序文に
第2章 エグゼクティブサマリー
第3章 カスタマーエクスペリエンスマネジメント-業界分析
- イントロダクション-市場力学
- 市場の促進要因
- 市場の抑制要因
- 機会
- 業界動向
- ポーターのファイブフォース分析
- 市場の魅力分析
第4章 バリューチェーン分析
第5章 COVID-19アウトブレイクの影響分析
第6章 世界のカスタマーエクスペリエンスマネジメント市場分析、分析ツール別
- 分析ツール別概要
- 履歴データと予測データ
- 分析ツール別分析
- EFMソフトウェア市場、地域別
- 音声分析市場、地域別
- テキスト分析市場、地域別
- Web分析およびコンテンツ管理市場、地域別
- その他の分析市場、地域別
第7章 世界のカスタマーエクスペリエンスマネジメント市場分析、タッチポイントタイプ別
- タッチポイントタイプ別概要
- 履歴データと予測データ
- タッチポイントタイプ別分析
- 店舗/支店市場、地域別
- コールセンター市場、地域別
- ソーシャルメディアプラットフォーム市場、地域別
- Eメール市場、地域別
- モバイル市場、地域別
- Webサービス市場、地域別
- その他の市場、地域別
第8章 世界のカスタマーエクスペリエンスマネジメント市場分析、展開別
- 展開別概要
- 履歴データと予測データ
- 展開別分析
- クラウド市、地域別
- オンプレミス市場、地域別
第9章 世界のカスタマーエクスペリエンスマネジメント市場分析、エンドユーザー別
- エンドユーザー別概要
- 履歴データと予測データ
- エンドユーザー別分析
- BFSI市場、地域別
- 小売市場、地域別
- ヘルスケア市場、地域別
- IT・通信市場、地域別
- 製造市場、地域別
- 政府、エネルギー、公益事業市場、地域別
- その他の市場、地域別
第10章 世界のカスタマーエクスペリエンスマネジメント市場分析、地域別
- 地域別の見通し
- イントロダクション
- 北米
- 欧州
- アジア太平洋
- ラテンアメリカ
- 中東・アフリカ
第11章 カスタマーエクスペリエンスマネジメント企業の競合情勢
- カスタマーエクスペリエンスマネジメント市場における競合
- パートナーシップ/コラボレーション/契約
- 合併と買収
- 新製品の発売
- その他の開発
第12章 企業プロファイル
- 企業シェア分析
- 市場集中度
- Avaya Inc.
- Adobe Genesys
- IBM
- Oracle
- Open Text Corporation
- Verint
- SAP SE
LIST OF TABLES
- Market Snapshot
- Drivers : Impact Analysis
- Restraints : Impact Analysis
- List of Raw Material
- List of Raw Material Manufactures
- List of Potential Buyers
- COVID-19 Impact Analysis by Production, Import, Export and Demand
- Pre V/S Post COVID-19
- Estimated Impact Of The Coronavirus (Covid-19) Epidemic
- COVID-19: Micro and Macro Factor Analysis
- Analysis by Analytical Tools (USD MN)
- EFM Software Market by Geography (USD MN)
- Speech Analytics Market by Geography (USD MN)
- Text Analytics Market by Geography (USD MN)
- Web Analytics & Content Management Market by Geography (USD MN)
- Other Analytics Market by Geography (USD MN)
- Analysis Market by TouchPoint Type (USD MN)
- Stores/ Branches Market by Geography (USD MN)
- Call Centers Market by Geography (USD MN)
- Social Media Platform Market by Geography (USD MN)
- Email Market by Geography (USD MN)
- Mobile Market by Geography (USD MN)
- Web Services Market by Geography (USD MN)
- Others Market by Geography (USD MN)
- Analysis by Deployment (USD MN)
- Cloud Market by Geography (USD MN)
- On-Premises Market by Geography (USD MN)
- Analysis by End-User (USD MN)
- BFSI Market by Geography (USD MN)
- Retail Market by Geography (USD MN)
- Healthcare Market by Geography (USD MN)
- IT & Telecom Market by Geography (USD MN)
- Manufacturing Market by Geography (USD MN)
- Government, Energy & Utilities Market by Geography (USD MN)
- Others Market by Geography (USD MN)
- Global Customer Experience Management Market by Geography (USD MN)
- North America Market Analysis (USD MN)
- United State Market Analysis (USD MN)
- Canada Market Analysis (USD MN)
- Mexico Market Analysis (USD MN)
- Europe Market Analysis (USD MN)
- Europe Market Estimate by Country (USD MN)
- United Kingdom Market Analysis (USD MN)
- France Market Analysis (USD MN)
- Germany Market Analysis (USD MN)
- Italy Market Analysis (USD MN)
- Russia Market Analysis (USD MN)
- Spain Market Analysis (USD MN)
- Rest of Europe Market Analysis (USD MN)
- Asia Pacific Market Analysis (USD MN)
- China Market Analysis (USD MN)
- Japan Market Analysis (USD MN)
- India Market Analysis (USD MN)
- South Korea Market Analysis (USD MN)
- Australia Market Analysis (USD MN)
- Rest of Asia Pacific Market Analysis (USD MN)
- Latin America Market Analysis (USD MN)
- Brazil Market Analysis (USD MN)
- Argentina Market Analysis (USD MN)
- Peru Market Analysis (USD MN)
- Chile Market Analysis (USD MN)
- Rest of Latin America Market Analysis (USD MN)
- Middle East & Africa Market Analysis (USD MN)
- Saudi Arabia Market Analysis (USD MN)
- UAE Market Analysis (USD MN)
- Israel Market Analysis (USD MN)
- South Africa Market Analysis (USD MN)
- Rest of Middle East and Africa Market Analysis (USD MN)
- Partnership/Collaboration/Agreement
- Mergers And Acquisiton
LIST OF FIGURES
- Research Scope of Customer Experience Management Report
- Market Research Process
- Market Research Methodology
- Global Customer Experience Management Market Size, by Region (USD MN)
- Porters Five Forces Analysis
- Market Attractiveness Analysis by Analytical Tools
- Market Attractiveness Analysis by TouchPoint Type
- Market Attractiveness Analysis by Deployment
- Market Attractiveness Analysis by End-User
- Market Attractiveness Analysis by Region
- Value Chain Analysis
- Global Market Analysis by Analytical Tools (USD MN)
- EFM Software Market by Geography (USD MN)
- Speech Analytics Market by Geography (USD MN)
- Text Analytics Market by Geography (USD MN)
- Web Analytics & Content Management Market by Geography (USD MN)
- Other Analytics Market by Geography (USD MN)
- Global Market Analysis by TouchPoint Type (USD MN)
- Stores/ Branches Market by Geography (USD MN)
- Call Centers Market by Geography (USD MN)
- Social Media Platform Market by Geography (USD MN)
- Email Market by Geography (USD MN)
- Mobile Market by Geography (USD MN)
- Web Services Market by Geography (USD MN)
- Others Market by Geography (USD MN)
- Global Market Analysis by Deployment (USD MN)
- Cloud Market by Geography (USD MN)
- On-Premises Market by Geography (USD MN)
- Global Market Analysis by End-User (USD MN)
- BFSI Market by Geography (USD MN)
- Retail Market by Geography (USD MN)
- Healthcare Market by Geography (USD MN)
- IT & Telecom Market by Geography (USD MN)
- Manufacturing Market by Geography (USD MN)
- Government, Energy & Utilities Market by Geography (USD MN)
- Others Market by Geography (USD MN)
- Global Market by Revenue
- North America Market by Revenue
- Europe Market by Revenue
- Asia Pacific Market by Revenue
- Latin America Market by Revenue
- Middle East & Africa Market by Revenue
- Recent Development in Industry
- Company Market Share Analysis
Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.
Value Market Research deeply researched the Global Customer Experience Management Market to foresee a significant growth in the industry over the upcoming years. The global customer experience management market report provides a complete industry analysis, market size, market share, growth trends, and forecasts for 2023 to 2028. The report starts with a detailed market introduction and an executive summary that highlights the report's key growth numbers. The subsequent chapters discuss the value chain of the market, Porter's Five Forces Model, and market attractiveness analysis. An exclusive chapter on COVID-19 impact analysis has been added to understand how the market has responded to the pandemic.
The market dynamics section of the report elaborates the current market drivers, restraints along with the challenges/risks and upcoming opportunities. This section can be of high interest for any company's strategists and new product development department. The global customer experience management market study segments the market and provides the market size in terms of revenue and/ or sales. This data is bifurcated by region and later by countries. The data is collected through detailed primary interviews and industry experts across the world. The detailed methodology can be seen in our sample reports. These market estimates are also influenced by the latest social, political and economic changes along with the current market dynamics that are affecting this customer experience management market.
The next sections of the customer experience management market report studies the market competitiveness and profiles some key market players/manufacturers. These sections are knowledgeable for understanding the competitor's product-line, their financials, recent developments and the top market share owners in the industry.
Countries Covered in the report are as below:
North America - United States, Canada, and Mexico
Europe - United Kingdom, Germany, France, Italy, Russia, Spain & Rest of Europe
Asia-Pacific - China, India, Japan, South Korea, Australia & Rest of APAC
Latin America - Brazil, Argentina, Peru, Chile & Rest of Latin America
Middle East and Africa - Saudi Arabia, UAE, Israel, South Africa
Market Segmentation in the report is as below-
By Analytical Tools
EFM Software
Speech Analytics
Text Analytics
Web Analytics & Content Management
Other Analytics
By TouchPoint Type
Stores/ Branches
Call Centers
Social Media Platform
Mobile
Web Services
Others
By Deployment
Cloud
On-Premises
By End-User
BFSI
Retail
Healthcare
IT & Telecom
Manufacturing
Government, Energy & Utilities
Others
TABLE OF CONTENTS
1 . PREFACE
- 1.1. Report Description
- 1.1.1. Objective
- 1.1.2. Target Audience
- 1.1.3. Unique Selling Proposition (USP) & offerings
- 1.2. Research Scope
- 1.3. Research Methodology
- 1.3.1. Market Research Process
- 1.3.2. Market Research Methodology
2 . EXECUTIVE SUMMARY
- 2.1. Highlights of Market
- 2.2. Global Market Snapshot
3 . CUSTOMER EXPERIENCE MANAGEMENT - INDUSTRY ANALYSIS
- 3.1. Introduction - Market Dynamics
- 3.2. Market Drivers
- 3.3. Market Restraints
- 3.4. Opportunities
- 3.5. Industry Trends
- 3.6. Porter's Five Force Analysis
- 3.7. Market Attractiveness Analysis
- 3.7.1 By Analytical Tools
- 3.7.2 By TouchPoint Type
- 3.7.3 By Deployment
- 3.7.4 By End-User
- 3.7.5 By Region
4 . VALUE CHAIN ANALYSIS
- 4.1. Value Chain Analysis
- 4.2. Raw Material Analysis
- 4.2.1. List of Raw Materials
- 4.2.2. Raw Material Manufactures List
- 4.2.3. Price Trend of Key Raw Materials
- 4.3. List of Potential Buyers
- 4.4. Marketing Channel
- 4.4.1. Direct Marketing
- 4.4.2. Indirect Marketing
- 4.4.3. Marketing Channel Development Trend
5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK
- 5.1. Impact Analysis of Covid-19 Outbreak
- 5.1.1. Direct Impact on Production
- 5.1.2. Supply Chain and Market Disruption
- 5.1.3. Financial Impact on Firms and Financial Markets
- 5.2. COVID-19 Impact Analysis by Production, Import, Export and Demand
- 5.3. Market: Pre V/S Post COVID-19
- 5.4. Estimated Impact of the Coronavirus (COVID-19) Epidemic
- 5.5. COVID-19: Micro and Macro Factor Analysis
6 . GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET ANALYSIS BY ANALYTICAL TOOLS
- 6.1 Overview by Analytical Tools
- 6.2 Historical and Forecast Data
- 6.3 Analysis by Analytical Tools
- 6.4 EFM Software Market by Regions
- 6.5 Speech Analytics Market by Regions
- 6.6 Text Analytics Market by Regions
- 6.7 Web Analytics & Content Management Market by Regions
- 6.8 Other Analytics Market by Regions
7 . GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET ANALYSIS BY TOUCHPOINT TYPE
- 7.1 Overview by TouchPoint Type
- 7.2 Historical and Forecast Data
- 7.3 Analysis by TouchPoint Type
- 7.4 Stores/ Branches Market by Regions
- 7.5 Call Centers Market by Regions
- 7.6 Social Media Platform Market by Regions
- 7.7 Email Market by Regions
- 7.8 Mobile Market by Regions
- 7.9 Web Services Market by Regions
- 7.10. Others Market by Regions
8 . GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET ANALYSIS BY DEPLOYMENT
- 8.1 Overview by Deployment
- 8.2 Historical and Forecast Data
- 8.3 Analysis by Deployment
- 8.4 Cloud Market by Regions
- 8.5 On-Premises Market by Regions
9 . GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET ANALYSIS BY END-USER
- 9.1 Overview by End-User
- 9.2 Historical and Forecast Data
- 9.3 Analysis by End-User
- 9.4 BFSI Market by Regions
- 9.5 Retail Market by Regions
- 9.6 Healthcare Market by Regions
- 9.7 IT & Telecom Market by Regions
- 9.8 Manufacturing Market by Regions
- 9.9 Government, Energy & Utilities Market by Regions
- 9.10. Others Market by Regions
10 . GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET ANALYSIS BY GEOGRAPHY
- 10.1. Regional Outlook
- 10.2. Introduction
- 10.3. North America
- 10.3.1. Overview, Historic and Forecast Data
- 10.3.2. North America By Segment
- 10.3.3. North America By Country
- 10.3.4. United State
- 10.3.5. Canada
- 10.3.6. Mexico
- 10.4. Europe
- 10.4.1. Overview, Historic and Forecast Data
- 10.4.2. Europe by Segment
- 10.4.3. Europe by Country
- 10.4.4. United Kingdom
- 10.4.5. France
- 10.4.6. Germany
- 10.4.7. Italy
- 10.4.8. Russia
- 10.4.9. Rest Of Europe
- 10.5. Asia Pacific
- 10.5.1. Overview, Historic and Forecast Data
- 10.5.2. Asia Pacific by Segment
- 10.5.3. Asia Pacific by Country
- 10.5.4. China
- 10.5.5. India
- 10.5.6. Japan
- 10.5.7. South Korea
- 10.5.8. Australia
- 10.5.9. Rest Of Asia Pacific
- 10.6. Latin America
- 10.6.1. Overview, Historic and Forecast Data
- 10.6.2. Latin America by Segment
- 10.6.3. Latin America by Country
- 10.6.4. Brazil
- 10.6.5. Argentina
- 10.6.6. Peru
- 10.6.7. Chile
- 10.6.8. Rest of Latin America
- 10.7. Middle East & Africa
- 10.7.1. Overview, Historic and Forecast Data
- 10.7.2. Middle East & Africa by Segment
- 10.7.3. Middle East & Africa by Country
- 10.7.4. Saudi Arabia
- 10.7.5. UAE
- 10.7.6. Israel
- 10.7.7. South Africa
- 10.7.8. Rest Of Middle East And Africa
11 . COMPETITIVE LANDSCAPE OF THE CUSTOMER EXPERIENCE MANAGEMENT COMPANIES
- 11.1. Customer Experience Management Market Competition
- 11.2. Partnership/Collaboration/Agreement
- 11.3. Merger And Acquisitions
- 11.4. New Product Launch
- 11.5. Other Developments
12 . COMPANY PROFILES OF CUSTOMER EXPERIENCE MANAGEMENT INDUSTRY
- 12.1. Company Share Analysis
- 12.2. Market Concentration Rate
- 12.3. Avaya Inc.
- 12.3.1. Company Overview
- 12.3.2. Financials
- 12.3.3. Products
- 12.3.4. Recent Developments
- 12.4. Adobe Genesys
- 12.4.1. Company Overview
- 12.4.2. Financials
- 12.4.3. Products
- 12.4.4. Recent Developments
- 12.5. IBM
- 12.5.1. Company Overview
- 12.5.2. Financials
- 12.5.3. Products
- 12.5.4. Recent Developments
- 12.6. Oracle
- 12.6.1. Company Overview
- 12.6.2. Financials
- 12.6.3. Products
- 12.6.4. Recent Developments
- 12.7. Open Text Corporation
- 12.7.1. Company Overview
- 12.7.2. Financials
- 12.7.3. Products
- 12.7.4. Recent Developments
- 12.8. Verint
- 12.8.1. Company Overview
- 12.8.2. Financials
- 12.8.3. Products
- 12.8.4. Recent Developments
- 12.9. SAP SE
- 12.9.1. Company Overview
- 12.9.2. Financials
- 12.9.3. Products
- 12.9.4. Recent Developments
Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies
