サービスデリバリーオートメーションの世界市場レポート 2025年

サービスデリバリーオートメーション市場規模は、今後数年で飛躍的な成長が見込まれます。2029年の年間平均成長率（CAGR）は28.5％で、323億1,000万米ドルに成長します。予測期間の成長は、エンドツーエンドのプロセス自動化の重視、クラウドベースのサービス提供モデルの成長、インテリジェントなバーチャルエージェントの採用拡大、顧客体験とパーソナライゼーションの重視などに起因すると考えられます。予測期間の主な動向には、包括的な自動化ソリューションのためのハイパーオートメーション、予測的なサービス提供のための機械学習の統合、チャットボットとバーチャルアシスタントの採用、セルフサービスと自律的オペレーションへのシフト、サービス提供における人間と自動化システムの連携などがあります。

自動化ソリューションの利用増加が予想されることから、今後数年間はサービスデリバリーオートメーション市場の成長が見込まれます。自動化は、デジタル化された組織のサービス提供や業務の変革を促し、コスト削減、正確性、生産性の拡張性の向上につながります。テクノロジーや金融を含む多様なエンドユーザー業界において、ビジネスプロセス自動化のための自動化ソリューションの機能的優位性が高まっており、サービスデリバリーオートメーション市場の拡大に拍車がかかると予想されます。米国のプレミアムカスタムアプリケーション開発会社であるImaginovation社によると、2022年には世界企業の67％がビジネスプロセス自動化ソリューションを採用し、異なるシステム間のエンドツーエンドの可視性を向上させています。さらに、24％の企業がローコード・プロセス自動化システムの導入を開始しており、29％がまもなくそのようなソフトウェアを採用する予定です。その結果、自動化ソリューションの利用が拡大していることが、サービスデリバリーオートメーション市場の成長を促進する要因となっています。

サービスデリバリーオートメーション市場成長の原動力となるのは、デジタルワークフォースの採用拡大です。デジタルワークフォースでは、ソフトウェアロボットと人間の協働作業が行われ、システム化されたプロセスを用いて反復作業を行うことで、人間の労働力をより価値の高いプロジェクトに振り向けることができます。テクノロジーを駆使した労働力は、新しいタスクや手順に適応し、継続的に稼働しながら正確性と生産性を高めることができます。このアプローチは顧客満足度を高め、従業員の生産性を向上させ、事業運営を拡大します。世界経済フォーラムの「雇用の未来レポート2023」によると、86％の企業が今後5年以内にデジタル・プラットフォームとアプリケーションを業務に統合する予定だといいます。したがって、デジタル・ワークフォースの採用拡大は、サービスデリバリーオートメーション市場の成長に大きく貢献するものと思われます。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 市場：金利、インフレ、地政学、コロナ禍、回復が市場に与える影響を含むマクロ経済シナリオ

第5章 世界の成長分析と戦略分析フレームワーク

• 世界のサービスデリバリーオートメーションPESTEL分析（政治、社会、技術、環境、法的要因、促進要因、抑制要因）
• 最終用途産業の分析
• 世界のサービスデリバリーオートメーション市場：成長率分析
• 世界のサービスデリバリーオートメーション市場の実績：規模と成長, 2019-2024
• 世界のサービスデリバリーオートメーション市場の予測：規模と成長, 2024-2029, 2034F
• 世界のサービスデリバリーオートメーション総アドレス可能市場（TAM）

第6章 市場セグメンテーション

• 世界のサービスデリバリーオートメーション市場：タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• ITプロセス自動化
• ビジネスプロセス自動化
• 世界のサービスデリバリーオートメーション市場：コンポーネント別、実績と予測, 2019-2024, 2024-2029F, 2034F
• ソフトウェア
• サービス
• 世界のサービスデリバリーオートメーション市場：ユーザータイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 大企業
• 中小企業
• 世界のサービスデリバリーオートメーション市場：業界別、実績と予測, 2019-2024, 2024-2029F, 2034F
• BFSI
• ヘルスケア
• 旅行
• ホスピタリティとレジャー
• ITと通信
• 製造業
• 輸送と物流
• 小売り
• その他業界
• 世界のサービスデリバリーオートメーション市場：ITプロセス自動化のサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• ネットワーク自動化
• サーバー自動化
• クラウド自動化
• ITサービス管理（ITSM）自動化
• アプリケーション展開の自動化
• 世界のサービスデリバリーオートメーション市場：ビジネスプロセス自動化のサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• ワークフロー自動化
• ドキュメント自動化
• 顧客関係管理（CRM）自動化
• 人事（HR）自動化
• 財務プロセスの自動化

第7章 地域別・国別分析

• 世界のサービスデリバリーオートメーション市場：地域別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 世界のサービスデリバリーオートメーション市場：国別、実績と予測, 2019-2024, 2024-2029F, 2034F

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

• サービスデリバリーオートメーション市場：競合情勢
• サービスデリバリーオートメーション市場：企業プロファイル
  • International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
  • Xerox Corporation Overview, Products and Services, Strategy and Financial Analysis
  • Blue Prism Group PLC Overview, Products and Services, Strategy and Financial Analysis
  • Automation Anywhere Inc. Overview, Products and Services, Strategy and Financial Analysis
  • CA Technologies Overview, Products and Services, Strategy and Financial Analysis

第31章 その他の大手企業と革新的企業

• Celaton Ltd
• Exilant Technologies Pvt. Ltd
• IPsoft Inc
• Sutherland Global Services Inc
• Arago Technology Ltd
• Accenture Inc.
• UiPath SRL
• Softomotive Solutions Ltd.
• Thoughtonomy Ltd.
• Kofax Inc.
• Neptune Intelligence Computer Engineering
• Pegasystems Inc.
• Redwood Software Inc.
• WorkFusion Inc.
• EdgeVerve Systems Limited

第32章 世界の市場競合ベンチマーキングとダッシュボード

第33章 主要な合併と買収

第34章 最近の市場動向

第35章 市場の潜在力が高い国、セグメント、戦略

• サービスデリバリーオートメーション市場2029：新たな機会を提供する国
• サービスデリバリーオートメーション市場2029：新たな機会を提供するセグメント
• サービスデリバリーオートメーション市場2029：成長戦略
  • 市場動向に基づく戦略
  • 競合の戦略

第36章 付録

Service delivery automation encompasses a wide range of technologically assisted human tasks integrated into business or IT processes. It is employed to achieve multi-dimensional visibility into businesses and streamline service processes.

The main types of service delivery automation are IT process automation and business process automation. IT Process Automation is utilized to replace repetitive manual tasks, processes, and workflows with automated solutions. It involves automating IT services, support, and administration into workflows to eliminate the time and cost associated with manual management. The components of service delivery automation include software and services, catering to various user types such as large enterprises and small to medium enterprises. The application of service delivery automation spans across multiple industry verticals, including BFSI, healthcare, travel, hospitality and leisure, IT and telecom, manufacturing, transport and logistics, retail, and others.

The service delivery automation market research report is one of a series of new reports from The Business Research Company that provides service delivery automation market statistics, including service delivery automation industry global market size, regional shares, competitors with a service delivery automation market share, detailed service delivery automation market segments, market trends and opportunities, and any further data you may need to thrive in the service delivery automation industry. This anomaly detection market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The service delivery automation market size has grown exponentially in recent years. It will grow from $9.27 billion in 2024 to $11.84 billion in 2025 at a compound annual growth rate (CAGR) of 27.7%. The growth in the historic period can be attributed to cost reduction and operational efficiency, growing complexity of it environments, need for faster service delivery, expansion of business process outsourcing (BPO), adoption of robotic process automation (RPA).

The service delivery automation market size is expected to see exponential growth in the next few years. It will grow to $32.31 billion in 2029 at a compound annual growth rate (CAGR) of 28.5%. The growth in the forecast period can be attributed to emphasis on end-to-end process automation, growth in cloud-based service delivery models, increased adoption of intelligent virtual agents, focus on customer experience and personalization. Major trends in the forecast period include hyper automation for comprehensive automation solutions, integration of machine learning for predictive service delivery, adoption of chatbots and virtual assistants, shift towards self-service and autonomous operations, collaboration between humans and automated systems in service delivery.

The anticipated increase in the utilization of automation solutions is poised to drive the growth of the service delivery automation market in the coming years. Automation empowers digitally enabled organizations to transform their service delivery and operations, leading to enhanced cost savings, accuracy, and scalability of productivity. The growing functional advantages of automation solutions for business process automation across diverse end-user industries, including technology and finance, are expected to fuel the expansion of the service delivery automation market. According to Imaginovation, a premium custom application development company in the United States, 67% of global companies adopted business process automation solutions in 2022, improving end-to-end visibility across different systems. Additionally, 24% of companies have initiated the implementation of low-code process automation systems, and 29% plan to adopt such software shortly. Consequently, the escalating use of automation solutions is a key driver for the growth of the service delivery automation market.

The increasing adoption of a digital workforce is anticipated to be a driving force behind the growth of the service delivery automation market. The digital workforce involves the collaboration of software robots with human workers to perform repetitive tasks using systematic processes, freeing up human workers for more valuable projects. A technology-powered workforce can adapt to new tasks and procedures, boosting accuracy and productivity while operating continuously. This approach enhances customer satisfaction, increases employee productivity, and expands business operations. According to The Future of Jobs Report 2023 by the World Economic Forum, 86% of firms plan to integrate digital platforms and applications into their operations within the next five years. Hence, the growing adoption of a digital workforce is poised to be a significant contributor to the growth of the service delivery automation market.

A notable trend in the service delivery automation market is the emphasis on product innovations. Major companies within the market are concentrating on the development of new and innovative solutions to fortify their market positions. For example, in April 2022, UiPath, a US-based software company, introduced a new Automation as a Service available on the Finastra cloud, a UK-based software company. This service, accessible to thousands of banks, credit unions, and financial institutions, enables rapid digitization, expansion of core services, and focused resource allocation toward customer-oriented services. By integrating the power of automation with the security and compliance of Finastra's cloud-based infrastructure, UiPath aims to offer an efficient solution for the banking industry.

Incorporating chatbots and virtual assistants to enhance capacity and service quality is a key focus for major companies operating in the service delivery automation market. Chatbots handle customer service interactions, while virtual assistants play a supportive role when strategically implemented in daily operations. For instance, in February 2023, Kore. ai, a US-based software company, announced the integration of its Experience Optimization (XO) Platform for conversational AI with the automation capabilities of Intelligent Virtual Assistant for Sunshine Conversations, a messaging platform from Zendesk Inc., a US-based software as a service company. This integration accelerates customer service processes by leveraging virtual assistants that automate up to 90% of front-line inquiries.

In March 2024, Zendesk, a US-based technology company, acquired Ultimate for an undisclosed amount. The purpose of Zendesk's acquisition is to bolster its AI capabilities, offering a more comprehensive customer experience (CX) solution that merges advanced AI agents with human support, allowing businesses to provide faster and more efficient customer service. Ultimate is a Germany-based service automation provider that focuses on customer support automation.

Major companies operating in the service delivery automation market include International Business Machines Corporation, Xerox Corporation, Blue Prism Group PLC, Automation Anywhere Inc., CA Technologies, Celaton Ltd, Exilant Technologies Pvt. Ltd, IPsoft Inc, Sutherland Global Services Inc, Arago Technology Ltd, Accenture Inc., UiPath SRL, Softomotive Solutions Ltd., Thoughtonomy Ltd., Kofax Inc., Neptune Intelligence Computer Engineering, Pegasystems Inc., Redwood Software Inc., WorkFusion Inc., EdgeVerve Systems Limited, HCL Technologies Limited, Kryon Systems Ltd., AutomationEdge, HelpSystems LLC, KPMG International Cooperative, Wipro Limited, Infosys Limited, Tata Consultancy Services Limited, Cognizant Technology Solutions Corporation, Capgemini SE

North America was the largest region in the service delivery automation market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the service delivery automation market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the service delivery automation market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The service delivery automation market includes revenues earned by entities by macro or scripted automation, robotic automation, artificial intelligence, and business process management. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Service Delivery Automation Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on service delivery automation market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for service delivery automation ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The service delivery automation market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

• Markets Covered:1) By Type: IT Process Automation; Business Process Automation
• 2) By Component: Software; Services
• 3) By User Type: Large Enterprises; Small And Medium Enterprises
• 4) By Industry Vertical: BFSI; Healthcare; Travel; Hospitality And Leisure; It And Telecom; Manufacturing; Transport And Logistics; Retail; Others Vertical Industry
• Subsegments:
• 1) By IT Process Automation: Network Automation; Server Automation; Cloud Automation; IT Service Management (ITSM) Automation; Application Deployment Automation
• 2) By Business Process Automation: Workflow Automation; Document Automation; Customer Relationship Management (CRM) Automation; Human Resources (HR) Automation; Financial Process Automation
• Companies Mentioned: International Business Machines Corporation; Xerox Corporation; Blue Prism Group PLC; Automation Anywhere Inc.; CA Technologies
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Service Delivery Automation Market Characteristics

3. Service Delivery Automation Market Trends And Strategies

4. Service Delivery Automation Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market

5. Global Service Delivery Automation Growth Analysis And Strategic Analysis Framework

• 5.1. Global Service Delivery Automation PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
• 5.2. Analysis Of End Use Industries
• 5.3. Global Service Delivery Automation Market Growth Rate Analysis
• 5.4. Global Service Delivery Automation Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
• 5.5. Global Service Delivery Automation Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
• 5.6. Global Service Delivery Automation Total Addressable Market (TAM)

6. Service Delivery Automation Market Segmentation

• 6.1. Global Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• IT Process Automation
• Business Process Automation
• 6.2. Global Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Software
• Services
• 6.3. Global Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Large Enterprises
• Small And Medium Enterprises
• 6.4. Global Service Delivery Automation Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• BFSI
• Healthcare
• Travel
• Hospitality And Leisure
• It And Telecom
• Manufacturing
• Transport And Logistics
• Retail
• Others Vertical Industry
• 6.5. Global Service Delivery Automation Market, Sub-Segmentation Of IT Process Automation, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Network Automation
• Server Automation
• Cloud Automation
• IT Service Management (ITSM) Automation
• Application Deployment Automation
• 6.6. Global Service Delivery Automation Market, Sub-Segmentation Of Business Process Automation, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Workflow Automation
• Document Automation
• Customer Relationship Management (CRM) Automation
• Human Resources (HR) Automation
• Financial Process Automation

7. Service Delivery Automation Market Regional And Country Analysis

• 7.1. Global Service Delivery Automation Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 7.2. Global Service Delivery Automation Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Service Delivery Automation Market

• 8.1. Asia-Pacific Service Delivery Automation Market Overview
• Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.3. Asia-Pacific Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.4. Asia-Pacific Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Service Delivery Automation Market

• 9.1. China Service Delivery Automation Market Overview
• 9.2. China Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.3. China Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.4. China Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Service Delivery Automation Market

• 10.1. India Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.2. India Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.3. India Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Service Delivery Automation Market

• 11.1. Japan Service Delivery Automation Market Overview
• 11.2. Japan Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.3. Japan Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.4. Japan Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Service Delivery Automation Market

• 12.1. Australia Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.2. Australia Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.3. Australia Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Service Delivery Automation Market

• 13.1. Indonesia Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.2. Indonesia Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.3. Indonesia Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Service Delivery Automation Market

• 14.1. South Korea Service Delivery Automation Market Overview
• 14.2. South Korea Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.3. South Korea Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.4. South Korea Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Service Delivery Automation Market

• 15.1. Western Europe Service Delivery Automation Market Overview
• 15.2. Western Europe Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.3. Western Europe Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.4. Western Europe Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Service Delivery Automation Market

• 16.1. UK Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.2. UK Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.3. UK Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Service Delivery Automation Market

• 17.1. Germany Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.2. Germany Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.3. Germany Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Service Delivery Automation Market

• 18.1. France Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.2. France Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.3. France Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Service Delivery Automation Market

• 19.1. Italy Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.2. Italy Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.3. Italy Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Service Delivery Automation Market

• 20.1. Spain Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.2. Spain Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.3. Spain Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Service Delivery Automation Market

• 21.1. Eastern Europe Service Delivery Automation Market Overview
• 21.2. Eastern Europe Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.3. Eastern Europe Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.4. Eastern Europe Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Service Delivery Automation Market

• 22.1. Russia Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.2. Russia Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.3. Russia Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Service Delivery Automation Market

• 23.1. North America Service Delivery Automation Market Overview
• 23.2. North America Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.3. North America Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.4. North America Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Service Delivery Automation Market

• 24.1. USA Service Delivery Automation Market Overview
• 24.2. USA Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.3. USA Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.4. USA Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Service Delivery Automation Market

• 25.1. Canada Service Delivery Automation Market Overview
• 25.2. Canada Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.3. Canada Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.4. Canada Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Service Delivery Automation Market

• 26.1. South America Service Delivery Automation Market Overview
• 26.2. South America Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.3. South America Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.4. South America Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Service Delivery Automation Market

• 27.1. Brazil Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.2. Brazil Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.3. Brazil Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Service Delivery Automation Market

• 28.1. Middle East Service Delivery Automation Market Overview
• 28.2. Middle East Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.3. Middle East Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.4. Middle East Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Service Delivery Automation Market

• 29.1. Africa Service Delivery Automation Market Overview
• 29.2. Africa Service Delivery Automation Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.3. Africa Service Delivery Automation Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.4. Africa Service Delivery Automation Market, Segmentation By User Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Service Delivery Automation Market Competitive Landscape And Company Profiles

• 30.1. Service Delivery Automation Market Competitive Landscape
• 30.2. Service Delivery Automation Market Company Profiles
  • 30.2.1. International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.2. Xerox Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.3. Blue Prism Group PLC Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.4. Automation Anywhere Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.5. CA Technologies Overview, Products and Services, Strategy and Financial Analysis

31. Service Delivery Automation Market Other Major And Innovative Companies

• 31.1. Celaton Ltd
• 31.2. Exilant Technologies Pvt. Ltd
• 31.3. IPsoft Inc
• 31.4. Sutherland Global Services Inc
• 31.5. Arago Technology Ltd
• 31.6. Accenture Inc.
• 31.7. UiPath SRL
• 31.8. Softomotive Solutions Ltd.
• 31.9. Thoughtonomy Ltd.
• 31.10. Kofax Inc.
• 31.11. Neptune Intelligence Computer Engineering
• 31.12. Pegasystems Inc.
• 31.13. Redwood Software Inc.
• 31.14. WorkFusion Inc.
• 31.15. EdgeVerve Systems Limited

32. Global Service Delivery Automation Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Service Delivery Automation Market

34. Recent Developments In The Service Delivery Automation Market

35. Service Delivery Automation Market High Potential Countries, Segments and Strategies

• 35.1 Service Delivery Automation Market In 2029 - Countries Offering Most New Opportunities
• 35.2 Service Delivery Automation Market In 2029 - Segments Offering Most New Opportunities
• 35.3 Service Delivery Automation Market In 2029 - Growth Strategies
  • 35.3.1 Market Trend Based Strategies
  • 35.3.2 Competitor Strategies

36. Appendix

• 36.1. Abbreviations
• 36.2. Currencies
• 36.3. Historic And Forecast Inflation Rates
• 36.4. Research Inquiries
• 36.5. The Business Research Company
• 36.6. Copyright And Disclaimer