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顧客セルフサービスソフトウェアの世界市場レポート 2024年

Customer Self-Service Software Global Market Report 2024
出版日: 受注後更新 | 発行: The Business Research Company | ページ情報: 英文 200 Pages | 納期: 2～10営業日

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本日の銀行送金レート: 1USD=156.76円
顧客セルフサービスソフトウェアの世界市場レポート 2024年
出版日: 受注後更新
発行: The Business Research Company
ページ情報: 英文 200 Pages
納期: 2～10営業日
  • 全表示
  • 概要
  • 目次
概要

顧客セルフサービスソフトウェアの市場規模は近年急激に拡大しています。2023年の155億3,000万米ドルから2024年には186億4,000万米ドルへと、CAGR20.0％で拡大します。過去の期間に見られた成長は、コスト削減と効率化の努力、顧客の期待の高まり、モバイルやオンラインプラットフォームによるアクセスのしやすさ、24時間365日の継続的な利用可能性、成長するビジネスに対応するための拡大性、全体的な顧客体験の向上に起因しています。

2023年の顧客セルフサービスソフトウェア市場で最大の地域は北米でした。アジア太平洋は予測期間中に最も急成長する地域となる見込みです。顧客セルフサービスソフトウェア市場レポートの対象地域は、アジア太平洋、西欧、中東欧、北米、南米、中東・アフリカです。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 マクロ経済シナリオ

  • 高インフレが市場に与える影響
  • ウクライナ・ロシア戦争が市場に与える影響
  • COVID-19による市場への影響

第5章 世界市場規模と成長

  • 世界の顧客セルフサービスソフトウェア市場の促進要因と抑制要因
    • 市場促進要因
    • 市場抑制要因
  • 世界の顧客セルフサービスソフトウェア市場規模実績と成長、2018～2023年
  • 世界の顧客セルフサービスソフトウェア市場規模と成長予測、2023～2028年、2033年

第6章 市場セグメンテーション

  • 世界の顧客セルフサービスソフトウェア市場、製品別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
  • ソリューション
  • サービス
  • 世界の顧客セルフサービスソフトウェア市場、展開別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
  • クラウド
  • オンプレミス
  • 世界の顧客セルフサービスソフトウェア市場、エンドユーザー業界別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
  • 銀行金融サービスと保険（BFSI）
  • 医療
  • 小売り
  • 政府
  • IT・通信
  • その他

第7章 地域と国の分析

  • 世界の顧客セルフサービスソフトウェア市場、地域別、実績と予測、2018～2023年、2023～2028年、2033年
  • 世界の顧客セルフサービスソフトウェア市場、国別、実績と予測、2018～2023年、2023～2028年、2033年

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

  • 顧客セルフサービスソフトウェア市場の競合情勢
  • 顧客セルフサービスソフトウェア市場の企業プロファイル
    • Oracle Corporation
    • Salesforce.com Inc.
    • SAP SE
    • Microsoft Corporation
    • BMC Software Inc.

第31章 競合ベンチマーキング

第32章 競合ダッシュボード

第33章 主要な合併と買収

第34章 将来の展望と潜在性分析

第35章 付録

目次
Product Code: r12600

Customer Self-Service Software Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on customer self-service software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the coronavirus and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for customer self-service software? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The customer self-service software market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

Scope

Markets Covered:

  • 1) By Offering: Solution; Service
  • 2) By Deployment: Cloud; On-Premise
  • 3) By End-User Industry: BFSI; Healthcare; Retail; Government; IT and Telecommunication; Other End-user Industries
  • Companies Mentioned: Oracle Corporation; Salesforce.com Inc.; SAP SE; Microsoft Corporation; BMC Software Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Executive Summary

Customer self-service software comprises a set of instructions or programs designed to enable customer-initiated technology, allowing customers to access information about a product or service without direct involvement from a support agent. This software assists clients in finding solutions independently.

The primary offerings in customer self-service software are solutions and services. Cloud solutions involve pay-for-use software provided by a third party to collect, store, and manage data on behalf of organizations. The deployment options include cloud-based and on-premise solutions. Various end-users, such as BFSI, healthcare, retail, government, IT, telecommunications, and others, benefit from customer self-service software.

The customer self-service software market research report is one of a series of new reports from The Business Research Company that provides customer self-service software market statistics, including customer self-service software industry global market size, regional shares, competitors with a customer self-service software market share, detailed customer self-service software market segments, market trends and opportunities, and any further data you may need to thrive in the customer self-service software industry. This anomaly detection market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The customer self-service software market size has grown exponentially in recent years. It will grow from $15.53 billion in 2023 to $18.64 billion in 2024 at a compound annual growth rate (CAGR) of 20.0%. The growth observed in the historical period can be attributed to efforts in cost reduction and efficiency, the escalation of customer expectations, accessibility through mobile and online platforms, continuous availability 24/7, scalability to accommodate growing businesses, and the improvement of overall customer experience.

The customer self-service software market size is expected to see exponential growth in the next few years. It will grow to $40.55 billion in 2028 at a compound annual growth rate (CAGR) of 21.4%. The anticipated growth in the forecast period can be attributed to the adoption of multichannel self-service, an increased focus on personalization and user context, advancements in voice and natural language processing technologies, a commitment to data security and privacy, and efforts in customer education and training. Major trends expected in this period include the rise of AI-powered self-service solutions, optimization of knowledge bases, the development of mobile self-service applications, the implementation of voice-activated self-service features, continuous improvement through customer feedback mechanisms, and increased integration with Customer Relationship Management (CRM) systems.

The expansion in the accessibility of customer service touchpoints is anticipated to drive the growth of the customer self-service software market. Customer service touchpoints encompass real-time interactions between consumers and an organization's representatives, website, application, or advertisement, aiming to enhance the customer's purchasing and problem-solving experience. Companies are increasingly adopting customer self-service software to meet customer expectations for instant problem resolution, bypassing the need to search the web or endure lengthy phone waits. In 2022, Emplify Inc. reported that around 52% of customers expect brands to respond within one hour, with 75% emphasizing the importance of a fully self-service customer care option. This trend underscores the significance of enhanced accessibility to customer service touchpoints, driving the growth of the customer self-service software market.

The growing prevalence of smartphones is poised to propel the customer self-service software market forward. Smartphones, characterized by advanced features and capabilities, integrate self-service software through dedicated mobile applications and mobile-optimized websites. These applications empower customers with a wide array of self-service options directly accessible from their smartphones. As of February 2023, Uswitch Limited reported a substantial increase in mobile connections in the UK, reaching 71.8 million, signifying a 3.8% growth over 2021. With the UK's population projected to reach 68.3 million by 2025, an estimated 95% of individuals, or around 65 million, are expected to own smartphones. This surge in smartphone usage is a key driver behind the escalating adoption of customer self-service software, fueling market growth.

The prevailing trend of technological advancement is gaining prominence in the customer self-service software market. Leading companies in the market are dedicating efforts to developing cutting-edge products, aiming to provide superior solutions and fortify their market position. In December 2021, Wolken Software, a US-based player in self-service customer software, unveiled Wolken Care, an advanced customer self-service tool integrating cloud computing and omnichannel technologies. Wolken Care empowers organizations across various sectors, including automotive, semiconductor, and manufacturing, by leveraging a cloud-native SaaS application. This solution enables enterprises to operate independently, eliminating the overhead costs associated with coding operations. Wolken Care strives to deliver top-notch, feature-rich service desks at reduced costs for both internal and external clients.

Major companies in the customer self-service software market are actively developing innovative solutions, such as generative AI-integrated solutions, to maintain their market standing. Generative AI integrated solutions leverage advanced algorithms to autonomously create dynamic and context-aware responses, enhancing the efficiency and personalization of customer interactions. In May 2023, Sprinklr, a US-based customer experience management software company, introduced a self-service version of its social media management service, Sprinklr Social. This solution, integrated with OpenAI's generative AI models, provides publishing, interaction, and reporting capabilities. It aims to assist business social media teams in producing better content faster and with fewer resources. The Sprinklr Social Advanced Plan offers comprehensive insights into customers, competitors, and the market through AI-powered social listening, converting unstructured data into actionable insights. Furthermore, it includes OpenAI GPT connectors, enhancing the productivity of social media teams.

In September 2021, Verint Systems, a US-based customer engagement company, acquired Conversocial Solutions for an undisclosed amount. This strategic acquisition is expected to enhance Verint Systems' capabilities in conversational artificial intelligence (AI) and redefine the customer experience in third-party messaging. Conversocial Solutions, the acquired company, is a US-based developer of conversational artificial intelligence-powered customer service solutions.

Major companies operating in the customer self-service software market report are Oracle Corporation, Salesforce.com Inc., SAP SE, Microsoft Corporation, BMC Software Inc., Verint Systems Inc., Zendesk Inc., Nuance Communications Inc., Zoho Corporation Private Limited, Avaya Holdings Corp., HappyFox Technologies LLP, Aspect Software Inc., Zappix Inc., Freshworks Inc., AnswerDash Inc., LogMeIn Inc., SolarWinds MSP UK Ltd., Moxie Software Solutions India Private Limited, Software Advice Inc., Creative Virtual Limited, eGain Corporation, Nanorep Technologies Ltd., SugarCRM Inc., Inbenta Holdings Inc., Aptean Asia-Pacific Ltd., HubSpot Inc., Pegasystems Inc., ServiceNow Inc., Genesys Telecommunications Laboratories Inc., Kustomer Inc., Helpshift Inc., UJET Inc., Ada Support Inc., HappyFox Inc., HelpCrunch Inc., Intercom Inc., Slovakian company.

North America was the largest region in the customer self-service software market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer self-service software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the customer self-service software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The customer self-service software market includes revenues earned by entities by providing consultancy services, frequently asked questions, chatbot, online recorded discussion services, automated call center services. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Table of Contents

1. Executive Summary

2. Customer Self-Service Software Market Characteristics

3. Customer Self-Service Software Market Trends And Strategies

4. Customer Self-Service Software Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global Customer Self-Service Software Market Size and Growth

  • 5.1. Global Customer Self-Service Software Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global Customer Self-Service Software Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global Customer Self-Service Software Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Customer Self-Service Software Market Segmentation

  • 6.1. Global Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Solution
  • Service
  • 6.2. Global Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Cloud
  • On-Premise
  • 6.3. Global Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Banking Financial Services and Insurance (BFSI)
  • Healthcare
  • Retail
  • Government
  • IT and Telecommunication
  • Other End-user Industries

7. Customer Self-Service Software Market Regional And Country Analysis

  • 7.1. Global Customer Self-Service Software Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global Customer Self-Service Software Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Customer Self-Service Software Market

  • 8.1. Asia-Pacific Customer Self-Service Software Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.4. Asia-Pacific Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Customer Self-Service Software Market

  • 9.1. China Customer Self-Service Software Market Overview
  • 9.2. China Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.4. China Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Customer Self-Service Software Market

  • 10.1. India Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Customer Self-Service Software Market

  • 11.1. Japan Customer Self-Service Software Market Overview
  • 11.2. Japan Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.4. Japan Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Customer Self-Service Software Market

  • 12.1. Australia Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Customer Self-Service Software Market

  • 13.1. Indonesia Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Customer Self-Service Software Market

  • 14.1. South Korea Customer Self-Service Software Market Overview
  • 14.2. South Korea Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.4. South Korea Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Customer Self-Service Software Market

  • 15.1. Western Europe Customer Self-Service Software Market Overview
  • 15.2. Western Europe Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.4. Western Europe Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Customer Self-Service Software Market

  • 16.1. UK Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Customer Self-Service Software Market

  • 17.1. Germany Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Customer Self-Service Software Market

  • 18.1. France Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.2. France Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.3. France Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Customer Self-Service Software Market

  • 19.1. Italy Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.2. Italy Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.3. Italy Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Customer Self-Service Software Market

  • 20.1. Spain Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.2. Spain Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.3. Spain Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Customer Self-Service Software Market

  • 21.1. Eastern Europe Customer Self-Service Software Market Overview
  • 21.2. Eastern Europe Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.4. Eastern Europe Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Customer Self-Service Software Market

  • 22.1. Russia Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Customer Self-Service Software Market

  • 23.1. North America Customer Self-Service Software Market Overview
  • 23.2. North America Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.4. North America Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Customer Self-Service Software Market

  • 24.1. USA Customer Self-Service Software Market Overview
  • 24.2. USA Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.4. USA Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Customer Self-Service Software Market

  • 25.1. Canada Customer Self-Service Software Market Overview
  • 25.2. Canada Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.4. Canada Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Customer Self-Service Software Market

  • 26.1. South America Customer Self-Service Software Market Overview
  • 26.2. South America Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.4. South America Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Customer Self-Service Software Market

  • 27.1. Brazil Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Customer Self-Service Software Market

  • 28.1. Middle East Customer Self-Service Software Market Overview
  • 28.2. Middle East Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.4. Middle East Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Customer Self-Service Software Market

  • 29.1. Africa Customer Self-Service Software Market Overview
  • 29.2. Africa Customer Self-Service Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa Customer Self-Service Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.4. Africa Customer Self-Service Software Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Customer Self-Service Software Market Competitive Landscape And Company Profiles

  • 30.1. Customer Self-Service Software Market Competitive Landscape
  • 30.2. Customer Self-Service Software Market Company Profiles
    • 30.2.1. Oracle Corporation
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1.4. Financial Performance
    • 30.2.2. Salesforce.com Inc.
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2.4. Financial Performance
    • 30.2.3. SAP SE
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3.4. Financial Performance
    • 30.2.4. Microsoft Corporation
      • 30.2.4.1. Overview
      • 30.2.4.2. Products and Services
      • 30.2.4.3. Strategy
      • 30.2.4.4. Financial Performance
    • 30.2.5. BMC Software Inc.
      • 30.2.5.1. Overview
      • 30.2.5.2. Products and Services
      • 30.2.5.3. Strategy
      • 30.2.5.4. Financial Performance

31. Global Customer Self-Service Software Market Competitive Benchmarking

32. Global Customer Self-Service Software Market Competitive Dashboard

33. Key Mergers And Acquisitions In The Customer Self-Service Software Market

34. Customer Self-Service Software Market Future Outlook and Potential Analysis

  • 34.1 Customer Self-Service Software Market In 2028 - Countries Offering Most New Opportunities
  • 34.2 Customer Self-Service Software Market In 2028 - Segments Offering Most New Opportunities
  • 34.3 Customer Self-Service Software Market In 2028 - Growth Strategies
    • 34.3.1 Market Trend Based Strategies
    • 34.3.2 Competitor Strategies

35. Appendix

  • 35.1. Abbreviations
  • 35.2. Currencies
  • 35.3. Historic And Forecast Inflation Rates
  • 35.4. Research Inquiries
  • 35.5. The Business Research Company
  • 35.6. Copyright And Disclaimer