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顧客セルフサービスソフトウェア市場規模、シェア、動向分析レポート：ソリューション別、サービス別、展開別、最終用途別、地域別、セグメント別予測、2025年～2030年

Customer Self-service Software Market Size, Share & Trends Analysis Report By Solution (Web Self-service, Virtual Assistants), By Service, By Deployment (Cloud, On premise), By End Use, By Region, And Segment Forecasts, 2025 - 2030

出版日
ページ情報
英文 100 Pages
納期
2～10営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=146.96円
顧客セルフサービスソフトウェア市場規模、シェア、動向分析レポート：ソリューション別、サービス別、展開別、最終用途別、地域別、セグメント別予測、2025年～2030年
出版日: 2024年11月07日
発行: Grand View Research
ページ情報: 英文 100 Pages
納期: 2～10営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

顧客セルフサービスソフトウェア市場の成長と動向

Grand View Research, Inc.の最新レポートによると、世界の顧客セルフサービスソフトウェア市場規模は、2025～2030年にかけて21.6％のCAGRを記録し、2030年には572億1,000万米ドルに達すると予測されています。

顧客満足度を高め、顧客ロイヤルティを高める取り組みが、予測期間中の市場成長を促進すると予測されています。また、多数の顧客サービスタッチポイントの継続的な展開も市場成長に寄与すると予想されます。

企業は、変化する消費者行動を理解することが、自社製品の強化に役立つことに気づいています。同時に、中小企業も大企業も自動化されたカスタマー・セルフサービスソフトウェアを採用し始めています。このことは、ビッグデータや人工知能（AI）などの最新技術と統合された革新的なカスタマーセルフサービスソフトウェアソリューションを導入する機会を市場関係者に与えています。

COVID-19パンデミックの発生や、在宅勤務や社会的距離の維持に対する嗜好の高まりは、特に通信サービスプロバイダーにセルフサービス機能の導入を促しています。さらに、パンデミックによって世界中の企業業務、職場のスケジュール、旅行計画が混乱し続ける中、カスタマーサービスセンターは通話量の急激な増加に直面しています。こうした状況は、特にAIを活用したセルフサービスソリューションの必要性を高めています。

請求書の決済や、インターネットを通じた24時間オンラインサポートやその他の双方向オンラインサービスへのアクセスなど、デジタル取引への嗜好の高まりは衰える気配がないです。そのため企業は、カスタマーサポートサービスのスピードと効果を高めつつ、十分な柔軟性を確保できるセルフサービスソリューションを求めています。また、迅速なアフターセールス・メンテナンスサービスも、企業がセルフサービスソフトウェアを調達するベンダーを選択する際の決め手となっています。

顧客セルフサービスソフトウェア市場レポートハイライト

  • ソーシャルメディアとコミュニティのセルフサービスセグメントは、予測期間中にかなりのCAGRを記録すると予測されます。これは、組織が顧客サポートコストを抑制する取り組みの一環として、コミュニティやディスカッションフォーラムをサポートする可能性のあるソーシャルメディアチャネルに急速に移行しているためです。
  • マネージドサービスは、エンドユーザーが業務を効率的に実行し、ビジネスインテリジェンスを向上させることができるため、予測期間中に大きなCAGRを記録すると予想されます。
  • クラウドの展開により、企業はオンプレミスのソリューションをホストするための専用インフラにかかるコストを削減できるため、クラウドセグメントは予測期間中に大きなCAGRを記録すると予想されます。
  • 医療セグメントは、患者が予約、フォームへの記入、プロファイルの更新、請求書の決済を行えるセルフサービスアプリの採用が拡大していることから、予測期間中に大きなCAGRを記録すると予想されます。
  • アジア太平洋市場は、顧客セルフケアアプリケーションの導入を検討する中小企業の増加に伴い、予測期間中に大きなCAGRを記録すると予測されます。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 顧客セルフサービスソフトウェア市場の変数、動向、範囲

  • 市場系統の展望
  • 市場力学
    • 市場促進要因分析
    • 市場抑制要因分析
    • 産業の課題
  • 顧客セルフサービスソフトウェア市場分析ツール
    • 産業分析-ポーターのファイブフォース分析
    • PESTEL分析

第4章 顧客セルフサービスソフトウェア市場：ソリューション別、推定・動向分析

  • セグメントダッシュボード
  • 顧客セルフサービスソフトウェア市場：ソリューション変動分析、2024年と2030年
  • ウェブセルフサービス
  • モバイルセルフサービス
  • バーチャルアシスタント
  • メールエンゲージメント
  • 対話型音声応答（IVR）
  • その他

第5章 顧客セルフサービスソフトウェア市場： サービス別、推定・動向分析

  • セグメントダッシュボード
  • 顧客セルフサービスソフトウェア市場：サービス変動分析、2024年と2030年
  • プロフェッショナルサービス
  • マネージドサービス

第6章 顧客セルフサービスソフトウェア市場：展開別、推定・動向分析

  • セグメントダッシュボード
  • 顧客セルフサービスソフトウェア市場：展開変動分析、2024年と2030年
  • クラウド
  • オンプレミス

第7章 顧客セルフサービスソフトウェア市場： 最終用途別、推定・動向分析

  • セグメントダッシュボード
  • 顧客セルフサービスソフトウェア市場：最終用途変動分析、2024年と2030年
  • ITと通信
  • BFSI
  • 小売・eコマース
  • メディアとエンターテイメント
  • 医療
  • 政府
  • 製造業
  • その他

第8章 顧客セルフサービスソフトウェア市場：地域別、推定・動向分析

  • 顧客セルフサービスソフトウェア市場シェア、地域別、2024年と2030年
  • 北米
    • 米国
    • カナダ
    • メキシコ
  • 欧州
    • 英国
    • ドイツ
    • フランス
  • アジア太平洋
    • 中国
    • 日本
    • インド
    • 韓国
    • オーストラリア
  • ラテンアメリカ
    • ブラジル
  • 中東・アフリカ
    • アラブ首長国連邦
    • サウジアラビア
    • 南アフリカ

第9章 競合情勢

  • 企業分類
  • 企業の市場ポジショニング
  • 企業ヒートマップ分析
  • 企業プロファイル/上場企業
    • Salesforce, Inc.
    • Oracle
    • Microsoft
    • Zendesk
    • Freshworks Inc.
    • Avaya LLC
    • Zoho Corporation Pvt. Ltd.
    • HubSpot, Inc.
    • SAP SE
    • Verint Systems Inc.
図表

List of Tables

  • Table 1 Global Customer Self-Service Software Market, By Region, 2018 - 2030 (USD Million)
  • Table 2 Global Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 3 Global Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 4 Global Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 5 Global Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 6 North America Customer Self-Service Software Market, By Country, 2018 - 2030 (USD Million)
  • Table 7 North America Customer Self-Service Software Market, By Solution ,2018 - 2030 (USD Million)
  • Table 8 North America Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 9 North America Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 10 North America Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 11 U.S. Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 12 U.S. Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 13 U.S. Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 14 U.S. Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 15 Canada Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 16 Canada Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 17 Canada Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 18 Canada Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 19 Mexico Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 20 Mexico Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 21 Mexico Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 22 Mexico Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 23 Europe Customer Self-Service Software Market, By Country, 2018 - 2030 (USD Million)
  • Table 24 Europe Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 25 Europe Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 26 Europe Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 27 Europe Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 28 U.K. Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 29 U.K. Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 30 U.K. Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 31 U.K. Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 32 Germany Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 33 Germany Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 34 Germany Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 35 Germany Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 36 France Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 37 France Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 38 France Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 39 France Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 40 Asia Pacific Customer Self-Service Software Market, By Country, 2018 - 2030 (USD Million)
  • Table 41 Asia Pacific Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 42 Asia Pacific Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 43 Asia Pacific Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 44 Asia Pacific Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 45 China Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 46 China Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 47 China Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 48 China Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 49 India Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 50 India Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 51 India Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 52 India Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 53 Japan Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 54 Japan Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 55 Japan Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 56 Japan Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 57 South Korea Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 58 South Korea Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 59 South Korea Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 60 South Korea Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 61 Australia Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 62 Australia Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 63 Australia Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 64 Australia Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 65 Latin America Customer Self-Service Software Market, By Country, 2018 - 2030 (USD Million)
  • Table 66 Latin America Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 67 Latin America Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 68 Latin America Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 69 Latin America Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 70 Brazil Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 71 Brazil Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 72 Brazil Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 73 Brazil Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 74 MEA Customer Self-Service Software Market, By Country, 2018 - 2030 (USD Million)
  • Table 75 MEA Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 76 MEA Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 77 MEA Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 78 MEA Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 79 UAE Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 80 UAE Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 81 UAE Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 82 UAE Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 83 Saudi Arabia Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 84 Saudi Arabia Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 85 Saudi Arabia Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 86 Saudi Arabia Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 87 South Africa Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 88 South Africa Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 89 South Africa Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 90 South Africa Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)

List of Figures

  • Fig. 1 Customer self-service software market segmentation
  • Fig. 2 Market research process
  • Fig. 3 Information procurement
  • Fig. 4 Primary research pattern
  • Fig. 5 Market research approaches
  • Fig. 6 Value chain-based sizing & forecasting
  • Fig. 7 Parent market analysis
  • Fig. 8 Market formulation & validation
  • Fig. 9 Customer self-service software market snapshot
  • Fig. 10 Customer self-service software market segment snapshot
  • Fig. 11 Customer self-service software market competitive landscape snapshot
  • Fig. 12 Market research process
  • Fig. 13 Market driver relevance analysis (Current & future impact)
  • Fig. 14 Market restraint relevance analysis (Current & future impact)
  • Fig. 15 Customer self-service software market: Solution outlook key takeaways (USD Million)
  • Fig. 16 Customer self-service software market: Solution movement analysis 2024 & 2030 (USD Million)
  • Fig. 17 Web self-service market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 18 Mobile self-service market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 19 Virtual assistants market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 20 Email engagement market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 21 Interactive Voice Response (IVR) market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 22 Other solutions market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 23 Customer self-service software market: Service outlook key takeaways (USD Million)
  • Fig. 24 Customer self-service software market: Service movement analysis 2024 & 2030 (USD Million)
  • Fig. 25 Professional services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 26 Managed services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 27 Customer self-service software market: Deployment outlook key takeaways (USD Million)
  • Fig. 28 Customer self-service software market: Deployment movement analysis 2024 & 2030 (USD Million)
  • Fig. 29 Cloud market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 30 On-premise market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 31 Customer self-service software market: End use outlook key takeaways (USD Million)
  • Fig. 32 Customer self-service software market: End use movement analysis 2024 & 2030 (USD Million)
  • Fig. 33 IT & telecom market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 34 BFSI market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 35 Retail & e-commerce market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 36 Healthcare market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 37 Government market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 38 Manufacturing market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 39 Media & entertainment market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 40 Others market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 41 Regional marketplace: Key takeaways
  • Fig. 42 Customer self-service software market: Regional outlook, 2024 & 2030 (USD Million)
  • Fig. 43 North America customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 44 U.S. customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 45 Canada customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 46 Mexico customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 47 Europe customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 48 U.K. customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 49 Germany customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 50 France customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 51 Asia Pacific customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 52 Japan customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 53 China customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 54 India customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 55 Australia customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 56 South Korea customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 57 Latin America customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 58 Brazil customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 59 MEA customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 60 Saudi Arabia customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 61 UAE customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 62 South Africa customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 63 Strategy framework
  • Fig. 64 Company categorization
目次
Product Code: GVR-4-68039-225-9

Customer Self-service Software Market Growth & Trends:

The global customer self-service software market size is expected to reach USD 57.21 billion by 2030, registering a CAGR of 21.6% from 2025 to 2030, according to a new report by Grand View Research, Inc. Efforts to enhance the level of customer satisfaction and encourage customer loyalty are anticipated to propel the market growth over the forecast period. The continued rollout of a large number of customer service touchpoints is also expected to contribute to market growth.

Enterprises have realized that understanding the changing consumer behavior can help them in enhancing their offerings. At the same time, both small and medium-sized enterprises and large enterprises have started adopting automated customer self-service software. This is opening opportunities for the market players to introduce innovative customer self-service software solutions integrated with the latest technologies, such as big data and Artificial Intelligence (AI).

The outbreak of the COVID-19 pandemic and the growing preference for working from home and maintaining social distancing are particularly prompting communications service providers to adopt self-service capabilities. Furthermore, customer service centers are confronting a sudden rise in call volumes as the pandemic continues to disrupt corporate operations, workplace schedules, and travel plans worldwide. The situation is particularly driving the need for AI-enabled self-service solutions.

The growing preference for digital transactions to pay bills and for accessing 24-hour online support and other interactive online services through the internet shows no signs of abating. Hence, enterprises are scouting for self-service solutions that can ensure adequate flexibility while enhancing the speed and effectiveness of their customer support service. Prompt after-sales maintenance service is also emerging as a decisive factor for enterprises while selecting a vendor for procuring customer self-service software.

Customer Self-service Software Market Report Highlights:

  • The social media and community self-service segment is anticipated to register a considerable CAGR over the forecast period as organizations are rapidly switching to social media channels, which can potentially support communities and discussion forums, as part of the efforts to curb customer support costs
  • The managed services segment is expected to register a significant CAGR over the forecast period as managed services allow end-users to run their operations effectively and increase business intelligence.
  • The cloud segment is expected to register a significant CAGR over the forecast period as cloud deployment allows enterprises to save on the costs incurred on having a dedicated infrastructure to host on-premise solutions
  • The healthcare segment is expected to register a significant CAGR over the forecast period owing to the growing adoption of self-service apps that allow patients to schedule appointments, fill forms, update their profile, and pay bills
  • The Asia Pacific regional market is anticipated to register a significant CAGR over the forecast period in line with the increasing number of small & medium enterprises looking forward to implementing customer self-care applications

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation and Scope
  • 1.2. Research Methodology
    • 1.2.1. Information Procurement
  • 1.3. Information or Data Analysis
  • 1.4. Methodology
  • 1.5. Research Scope and Assumptions
  • 1.6. Market Formulation & Validation
  • 1.7. Country Based Segment Share Calculation
  • 1.8. List of Data Sources

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
  • 2.3. Competitive Insights

Chapter 3. Customer Self-service Software Market Variables, Trends, & Scope

  • 3.1. Market Lineage Outlook
  • 3.2. Market Dynamics
    • 3.2.1. Market Driver Analysis
    • 3.2.2. Market Restraint Analysis
    • 3.2.3. Industry Challenge
  • 3.3. Customer Self-service Software Market Analysis Tools
    • 3.3.1. Industry Analysis - Porter's
      • 3.3.1.1. Bargaining power of the suppliers
      • 3.3.1.2. Bargaining power of the buyers
      • 3.3.1.3. Threats of substitution
      • 3.3.1.4. Threats from new entrants
      • 3.3.1.5. Competitive rivalry
    • 3.3.2. PESTEL Analysis
      • 3.3.2.1. Political landscape
      • 3.3.2.2. Economic and social landscape
      • 3.3.2.3. Technological landscape

Chapter 4. Customer Self-service Software Market: Solution Estimates & Trend Analysis

  • 4.1. Segment Dashboard
  • 4.2. Customer Self-service Software Market: Solution Movement Analysis, 2024 & 2030 (USD Million)
  • 4.3. Web Self-service
    • 4.3.1. Web Self-service Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.4. Mobile Self-service
    • 4.4.1. Mobile Self-service Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.5. Virtual Assistants
    • 4.5.1. Virtual Assistants Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.6. Email Engagement
    • 4.6.1. Email Engagement Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.7. Interactive Voice Response (IVR)
    • 4.7.1. Interactive Voice Response (IVR) Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.8. Others
    • 4.8.1. Other Solutions Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 5. Customer Self-service Software Market: Service Estimates & Trend Analysis

  • 5.1. Segment Dashboard
  • 5.2. Customer Self-service Software Market: Service Movement Analysis, 2024 & 2030 (USD Million)
  • 5.3. Professional Services
    • 5.3.1. Professional Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 5.4. Managed Services
    • 5.4.1. Managed Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 6. Customer Self-service Software Market: Deployment Estimates & Trend Analysis

  • 6.1. Segment Dashboard
  • 6.2. Customer Self-service Software Market: Deployment Movement Analysis, 2024 & 2030 (USD Million)
  • 6.3. Cloud
    • 6.3.1. Cloud Deployment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 6.4. On-premise
    • 6.4.1. On-premise Deployment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 7. Customer Self-service Software Market: End Use Estimates & Trend Analysis

  • 7.1. Segment Dashboard
  • 7.2. Customer Self-service Software Market: End Use Movement Analysis, 2024 & 2030 (USD Million)
  • 7.3. IT & Telecom
    • 7.3.1. IT & Telecom Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.4. BFSI
    • 7.4.1. BFSI Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.5. Retail & E-commerce
    • 7.5.1. Retail & E-commerce Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.6. Media & Entertainment
    • 7.6.1. Media & Entertainment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.7. Healthcare
    • 7.7.1. Healthcare Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.8. Government
    • 7.8.1. Government Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.9. Manufacturing
    • 7.9.1. Manufacturing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.10. Others
    • 7.10.1. Others Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 8. Customer Self-service Software Market: Regional Estimates & Trend Analysis

  • 8.1. Customer Self-service Software Market Share, By Region, 2024 & 2030 (USD Million)
  • 8.2. North America
    • 8.2.1. North America Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.2.2. U.S.
      • 8.2.2.1. U.S. Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.2.3. Canada
      • 8.2.3.1. Canada Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.2.4. Mexico
      • 8.2.4.1. Mexico Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.3. Europe
    • 8.3.1. Europe Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.3.2. U.K.
      • 8.3.2.1. U.K. Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.3.3. Germany
      • 8.3.3.1. Germany Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.3.4. France
      • 8.3.4.1. France Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.4. Asia Pacific
    • 8.4.1. Asia Pacific Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.2. China
      • 8.4.2.1. China Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.3. Japan
      • 8.4.3.1. Japan Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.4. India
      • 8.4.4.1. India Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.5. South Korea
      • 8.4.5.1. South Korea Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.6. Australia
      • 8.4.6.1. Australia Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.5. Latin America
    • 8.5.1. Latin America Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.5.2. Brazil
      • 8.5.2.1. Brazil Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.6. Middle East and Africa
    • 8.6.1. Middle East and Africa Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.6.2. UAE
      • 8.6.2.1. UAE Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.6.3. Saudi Arabia
      • 8.6.3.1. Saudi Arabia Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.6.4. South Africa
      • 8.6.4.1. South Africa Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 9. Competitive Landscape

  • 9.1. Company Categorization
  • 9.2. Company Market Positioning
  • 9.3. Company Heat Map Analysis
  • 9.4. Company Profiles/Listing
    • 9.4.1. Salesforce, Inc.
      • 9.4.1.1. Participant's Overview
      • 9.4.1.2. Financial Performance
      • 9.4.1.3. Product Benchmarking
      • 9.4.1.4. Strategic Initiatives
    • 9.4.2. Oracle
      • 9.4.2.1. Participant's Overview
      • 9.4.2.2. Financial Performance
      • 9.4.2.3. Product Benchmarking
      • 9.4.2.4. Strategic Initiatives
    • 9.4.3. Microsoft
      • 9.4.3.1. Participant's Overview
      • 9.4.3.2. Financial Performance
      • 9.4.3.3. Product Benchmarking
      • 9.4.3.4. Strategic Initiatives
    • 9.4.4. Zendesk
      • 9.4.4.1. Participant's Overview
      • 9.4.4.2. Financial Performance
      • 9.4.4.3. Product Benchmarking
      • 9.4.4.4. Strategic Initiatives
    • 9.4.5. Freshworks Inc.
      • 9.4.5.1. Participant's Overview
      • 9.4.5.2. Financial Performance
      • 9.4.5.3. Product Benchmarking
      • 9.4.5.4. Strategic Initiatives
    • 9.4.6. Avaya LLC
      • 9.4.6.1. Participant's Overview
      • 9.4.6.2. Financial Performance
      • 9.4.6.3. Product Benchmarking
      • 9.4.6.4. Strategic Initiatives
    • 9.4.7. Zoho Corporation Pvt. Ltd.
      • 9.4.7.1. Participant's Overview
      • 9.4.7.2. Financial Performance
      • 9.4.7.3. Product Benchmarking
      • 9.4.7.4. Strategic Initiatives
    • 9.4.8. HubSpot, Inc.
      • 9.4.8.1. Participant's Overview
      • 9.4.8.2. Financial Performance
      • 9.4.8.3. Product Benchmarking
      • 9.4.8.4. Strategic Initiatives
    • 9.4.9. SAP SE
      • 9.4.9.1. Participant's Overview
      • 9.4.9.2. Financial Performance
      • 9.4.9.3. Product Benchmarking
      • 9.4.9.4. Strategic Initiatives
    • 9.4.10. Verint Systems Inc.
      • 9.4.10.1. Participant's Overview
      • 9.4.10.2. Financial Performance
      • 9.4.10.3. Product Benchmarking
      • 9.4.10.4. Strategic Initiatives