ビジネスプロセスオートメーション市場規模、シェア、成長分析、コンポーネント別、サービス別、業務機能別、展開タイプ別、組織規模別、地域別、2025～2032年産業予測

ビジネスプロセスオートメーションの世界市場規模は、2023年に125億米ドルと評価され、2024年の142億米ドルから2032年には393億8,000万米ドルに成長し、予測期間（2025～2032年）のCAGRは13.6％で成長する展望です。

ビジネスプロセスオートメーションの世界市場は、業務効率化、デジタルトランスフォーメーションへの取り組み、顧客体験の向上、人工知能（AI）の採用増加に対する需要の高まりによって、大きな成長が見込まれています。企業は、ワークフローを合理化し、ヒューマンエラーを最小限に抑え、コストを削減するためにビジネスプロセスオートメーションを優先しています。世界中の企業がデジタルトランスフォーメーションに注力する中、オートメーション技術の統合は極めて重要な役割を果たすと考えられます。さらに、規制の枠組みが複雑化し、コンプライアンスが重視されるようになったことも、導入をさらに後押ししています。しかし、レガシーシステムの統合における複雑さ、データプライバシーとセキュリティの懸念、初期コストの高さ、変化への抵抗といった課題が、予測期間中とそれ以降を通じて市場浸透の妨げになる可能性があります。

目次

イントロダクション

• 調査の目的
• 調査範囲
• 定義

調査手法

• 情報調達
• 二次と一次データの方法
• 市場規模予測
• 市場の前提条件と制限

エグゼクティブサマリー

• 世界市場の展望
• 供給と需要の動向分析
• セグメント別機会分析

市場力学と展望

• 市場概要
• 市場規模
• 市場力学
  • 促進要因と機会
  • 抑制要因と課題
• ポーターの分析

主要市場の考察

• 重要成功要因
• 競合の程度
• 主要投資機会
• 市場エコシステム
• 市場の魅力指数（2024年）
• PESTEL分析
• マクロ経済指標
• バリューチェーン分析
• 価格分析

ビジネスプロセスオートメーション市場規模：コンポーネント別&CAGR（2025～2032年）

• 市場概要
• プラットフォーム
• サービス

ビジネスプロセスオートメーション市場規模：サービス別&CAGR（2025～2032年）

• 市場概要
• コンサルティング
• デプロイメントとインテグレーション
• サポートとメンテナンス

ビジネスプロセスオートメーション市場規模：業務機能別&CAGR（2025～2032年）

• 市場概要
• 人事オートメーション
• サプライチェーンオートメーション
• セールスとマーケティングオートメーション
• 会計と財務オートメーション
• カスタマーサービスサポートオートメーション
• その他

ビジネスプロセスオートメーション市場規模：展開タイプ別&CAGR（2025～2032年）

• 市場概要
• クラウド
• オンプレミス

ビジネスプロセスオートメーション市場規模：組織規模別&CAGR（2025～2032年）

• 市場概要
• 中小企業
• 大企業

ビジネスプロセスオートメーション市場規模：産業別&CAGR（2025～2032年）

• 市場概要
• BFSI
• 製造業
• IT
• 通信
• 小売・消費財
• ヘルスケア
• その他

ビジネスプロセスオートメーション市場規模&CAGR（2025～2032年）

• 北米
  • 米国
  • カナダ
• 欧州
  • ドイツ
  • スペイン
  • フランス
  • 英国
  • イタリア
  • その他の欧州
• アジア太平洋
  • 中国
  • インド
  • 日本
  • 韓国
  • その他のアジア太平洋
• ラテンアメリカ
  • ブラジル
  • その他のラテンアメリカ
• 中東・アフリカ
  • GCC諸国
  • 南アフリカ
  • その他の中東・アフリカ

競合情報

• 上位5社の比較
• 主要企業の市場ポジショニング（2024年）
• 主要市場企業が採用した戦略
• 最近の市場動向
• 企業の市場シェア分析（2024年）
• 主要企業の企業プロファイル
  • 企業の詳細
  • 製品ポートフォリオ分析
  • 企業のセグメント別シェア分析
  • 収益の前年比比較（2022～2024年）

    主要企業プロファイル

    • UiPath（米国）
    • Automation Anywhere（米国）
    • Microsoft（米国）
    • Appian（米国）
    • SAP（ドイツ）
    • IBM（米国）
    • ServiceNow（米国）
    • Pegasystems（米国）
    • Oracle Corporation（米国）
    • Siemens AG（ドイツ）
    • ABB Ltd.（スイス）
    • Emerson Electric Co.（米国）
    • Rockwell Automation Inc.（米国）
    • Zapier（米国）
    • ProcessMaker（米国）
    • Bizagi（英国）
    • Kissflow（インド）

結論と提言

Global Business Process Automation Market size was valued at USD 12.5 billion in 2023 and is poised to grow from USD 14.2 billion in 2024 to USD 39.38 billion by 2032, growing at a CAGR of 13.6% during the forecast period (2025-2032).

The global business process automation market is poised for significant growth, driven by an escalating demand for operational efficiency, digital transformation initiatives, enhanced customer experiences, and the increasing adoption of artificial intelligence (AI). Organizations are prioritizing business process automation to streamline workflows, minimize human error, and reduce costs. As enterprises globally focus on digital transformation, the integration of automation technologies will play a pivotal role. Additionally, the rising complexity of regulatory frameworks and a strong emphasis on compliance are further propelling adoption. However, challenges such as complexities in integrating legacy systems, data privacy and security concerns, high initial costs, and resistance to change may hinder market penetration throughout the forecast period and beyond.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Business Process Automation market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Business Process Automation Market Segments Analysis

Global Business Process Automation Market is segmented by Component, Services, Business Function, Deployment Type, Organization Size, Vertical and region. Based on Component, the market is segmented into Platforms and Services. Based on Services, the market is segmented into Consulting, Deployment and integration and Support and maintenance. Based on Business Function, the market is segmented into Human Resource Automation, Supply Chain Automation, Sales and Marketing Automation, Accounting and Finance Automation, Customer Service Support Automation and Others. Based on Deployment Type, the market is segmented into Cloud and On premises. Based on Organization Size, the market is segmented into Small and Medium-sized Enterprises (SMEs) and Large Enterprises. Based on Vertical, the market is segmented into BFSI, Manufacturing, IT, Telecommunications, Retail and Consumer Goods, Healthcare and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Business Process Automation Market

The global business process automation market is significantly driven by the demands of modern consumers, who increasingly seek quick, personalized, and effortless interactions across digital platforms. In order to fulfill these expectations, companies are turning to business process automation as a means to optimize various functions such as customer support, order management, onboarding processes, and service delivery. Automation facilitates immediate handling of inquiries, tailored communications, and expedited problem resolution, which collectively enhance customer satisfaction and foster loyalty. Consequently, as the focus on improving customer experience continues to grow, it is poised to positively influence the market landscape for business process automation worldwide.

Restraints in the Global Business Process Automation Market

The Global Business Process Automation market faces several challenges, primarily due to employee resistance stemming from fears about job security, altered roles, and difficulties in adapting to new technologies. Cultural inertia and apprehension regarding redundancy hinder the widespread adoption of these automation solutions, while inadequate digital literacy further complicates the integration process. Organizations that do not cultivate a supportive environment for automation are likely to experience internal opposition, which can significantly impede efforts to leverage the full potential of business process automation across various sectors. Consequently, these factors consistently represent a significant restraint in the market's growth and development.

Market Trends of the Global Business Process Automation Market

The Global Business Process Automation (BPA) market is witnessing a significant trend towards the adoption of low-code and no-code automation platforms, enhancing accessibility for non-technical users. By enabling business teams to design and deploy automated workflows through intuitive interfaces, these platforms reduce the dependency on IT departments, fostering quicker innovation and shorter development cycles. This democratization empowers companies to streamline processes and minimize implementation costs, positioning low-code and no-code solutions as pivotal for BPA providers. As organizations increasingly seek agility and efficiency, embracing this trend will be crucial for sustained competitive advantage in the dynamic global marketplace.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis

Global Business Process Automation Market Size by Component & CAGR (2025-2032)

• Market Overview
• Platforms
• Services

Global Business Process Automation Market Size by Services & CAGR (2025-2032)

• Market Overview
• Consulting
• Deployment and integration
• Support and maintenance

Global Business Process Automation Market Size by Business Function & CAGR (2025-2032)

• Market Overview
• Human Resource Automation
• Supply Chain Automation
• Sales and Marketing Automation
• Accounting and Finance Automation
• Customer Service Support Automation
• Others

Global Business Process Automation Market Size by Deployment Type & CAGR (2025-2032)

• Market Overview
• Cloud
• On premises

Global Business Process Automation Market Size by Organization Size & CAGR (2025-2032)

• Market Overview
• Small and Medium-sized Enterprises (SMEs)
• Large Enterprises

Global Business Process Automation Market Size by Vertical & CAGR (2025-2032)

• Market Overview
• BFSI
• Manufacturing
• IT
• Telecommunications
• Retail and Consumer Goods
• Healthcare
• Others

Global Business Process Automation Market Size & CAGR (2025-2032)

• North America (Component, Services, Business Function, Deployment Type, Organization Size, Vertical)
  • US
  • Canada
• Europe (Component, Services, Business Function, Deployment Type, Organization Size, Vertical)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Component, Services, Business Function, Deployment Type, Organization Size, Vertical)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Component, Services, Business Function, Deployment Type, Organization Size, Vertical)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Component, Services, Business Function, Deployment Type, Organization Size, Vertical)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• UiPath (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Automation Anywhere (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Microsoft (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Appian (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SAP (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ServiceNow (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Pegasystems (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Oracle Corporation (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Siemens AG (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ABB Ltd. (Switzerland)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Emerson Electric Co. (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Rockwell Automation Inc. (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zapier (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ProcessMaker (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Bizagi (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Kissflow (India)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations