対話システムの市場規模、シェア、成長分析、コンポーネント別、タイプ別、用途別、業界別、地域別 - 産業予測、2024年～2031年

対話システムの世界市場規模は2022年に131億3,000万米ドルと評価され、2023年の168億米ドルから2031年には1,211億米ドルに成長し、予測期間中（2024-2031年）のCAGRは28％で成長する見通しです。

対話システム市場は、自然言語処理（NLP）と機械学習の進歩を特徴とする、より広範な人工知能の展望の中で大きな成長を遂げています。これらの技術は、コンピュータとユーザー間の人間のようなやり取りを促進し、カスタマーサポート、バーチャルアシスタント、チャットボット、言語翻訳サービスなどに応用されています。市場の成長に拍車をかけているのは、顧客体験の向上、コミュニケーション効率の改善、運用コストの削減を目的に、対話システムを活用する企業が増えていることです。最近の技術的進歩により、これらのシステムの精度と応答性が向上していることも、採用に拍車をかけています。さらに、メッセージング・アプリの利用が急増し、パーソナライズされたインスタント・インタラクションへの需要が、洗練された会話ソリューションへのニーズを後押ししています。地域的には、北米が早期の採用と技術革新により市場をリードしていますが、アジア太平洋地域は技術に精通した人口構成とeコマース部門の拡大により、重要なプレーヤーとして台頭しています。様々な業種の企業が対話システムの可能性を認識し、顧客とのエンゲージメントや業務の効率化に取り組んでいるため、対話システム市場は持続的な成長とイノベーションを遂げ、デジタルコミュニケーションへの統合が進んでいます。全体として、対話システム市場は、相互接続されたデジタル体験における変革や幅広い応用に向けたダイナミックなセグメントとして位置づけられています。

目次

イントロダクション

• 調査の目的
• 調査範囲
• 定義

調査手法

• 情報調達
• 二次データと一次データの方法
• 市場規模予測
• 市場の前提条件と制限

エグゼクティブサマリー

• 世界市場の見通し
• 供給と需要の動向分析
• セグメント別機会分析

市場力学と見通し

• 市場概要
• 市場規模
• 市場力学
  • 促進要因と機会
  • 抑制要因と課題
• ポーター分析と影響
  • 競争企業間の敵対関係
  • 代替品の脅威
  • 買い手の交渉力
  • 新規参入業者の脅威
  • 供給企業の交渉力

主な市場の考察

• 重要成功要因
• 競合の程度
• 主な投資機会
• 市場エコシステム
• 市場の魅力指数（2023年）
• PESTEL分析
• マクロ経済指標
• バリューチェーン分析
• 価格分析
• 技術の進歩
• 規制情勢
• ケーススタディ

対話システムの市場規模：コンポーネント別& CAGR（2024-2031）

• コンピューティングプラットフォーム
• ソリューション
• サービス

対話システムの市場規模：タイプ別& CAGR（2024-2031）

• 音声アシスト
• テキストアシスタント
• その他
  • ジェスチャー認識
  • 物体認識
  • 表情認識

対話システムの市場規模：用途別& CAGR（2024-2031）

• メモリ
• カスタマーサポートとパーソナルアシスタント
• ブランディングと広告
• データのプライバシーとコンプライアンス
• その他
  • キャンペーン分析
  • データ集約

対話システムの市場規模：業界別& CAGR（2024-2031）

• BFSI
• メディアとエンターテイメント
• 小売業と電子商取引
• 旅行とホスピタリティ
• 通信
• ヘルスケアとライフサイエンス
• その他
  • 政府
  • 製造業
  • 教育
  • エネルギー
  • ユーティリティ

対話システムの市場規模：地域別& CAGR（2024-2031）

• 北米
  • 米国
  • カナダ
• 欧州
  • 英国
  • ドイツ
  • スペイン
  • フランス
  • イタリア
  • その他欧州地域
• アジア太平洋
  • 中国
  • インド
  • 日本
  • 韓国
  • その他アジア太平洋地域
• ラテンアメリカ
  • ブラジル
  • その他ラテンアメリカ地域
• 中東およびアフリカ
  • GCC諸国
  • 南アフリカ
  • その他中東・アフリカ

競合情報

• 上位5社の比較
• 主要企業の市場ポジショニング（2023年）
• 主な市場企業が採用した戦略
• 市場の最近の動向
• 企業の市場シェア分析（2023年）
• 主要企業の企業プロファイル
  • 会社概要
  • 製品ポートフォリオ分析
  • セグメント別シェア分析
  • 収益の前年比比較（2021-2023）

主要企業プロファイル

• Amazon Web Services, Inc.
• TENEO.AI
• Baidu, Inc.
• Conversica, Inc.
• Google LLC
• IBM Corporation
• Microsoft Corporation
• Oracle
• SAP SE
• Artificial Solutions
• Conversica
• Rasa
• Rulai
• Avaamo
• Kore.ai
• Pypestream
• Inbenta
• Saarthi.ai.
• Cisco Meraki
• Skillsoft

結論と推奨事項

Global Conversational Systems Market size was valued at USD 13.13 billion in 2022 and is poised to grow from USD 16.8 billion in 2023 to USD 121.1 billion by 2031, growing at a CAGR of 28% during the forecast period (2024-2031).

The conversational systems market is experiencing significant growth within the broader artificial intelligence landscape, characterized by advancements in natural language processing (NLP) and machine learning. These technologies facilitate human-like interactions between computers and users, finding applications across customer support, virtual assistants, chatbots, and language translation services. The market's growth is spurred by businesses increasingly leveraging conversational systems to enhance customer experiences, improve communication efficiency, and lower operational costs. Enhanced accuracy and responsiveness of these systems, driven by recent technological advancements, further fuel their adoption. Additionally, the surge in messaging app usage and the demand for personalized, instant interactions are propelling the need for sophisticated conversational solutions. Regionally, North America leads the market due to its early adoption and technological innovations; however, the Asia-Pacific region is emerging as a vital player thanks to its tech-savvy demographics and expanding e-commerce sector. As organizations across various industries recognize the potential of conversational systems to engage customers and streamline operations, the market is set for sustained growth and innovation, with these solutions becoming increasingly integrated into the fabric of digital communication. Overall, the conversational systems market stands as a dynamic segment poised for transformation and wider application in our interconnected digital experiences.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Conversational Systems market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Conversational Systems Market Segmental Analysis

Global Conversational Systems Market is segmented By Components, by Type, by Application, by Verticals and by Region. Based on Components, the market is segmented into Compute Platforms, Solutions, Services. Based on Type, the market is segmented into Voice Assisted, Text Assistant, Others (Gesture Recognition, Object Recognition and Expression Recognition). Based on Application, the market is segmented into Customer Support and Personal Assistant, Branding and Advertisement, Data Privacy and Compliance, Others (Campaign Analysis and Data Aggregation). Based on Verticals, the market is segmented into BFSI, Media and Entertainment, Retail and eCommerce, Travel and Hospitality, Telecom, Healthcare and Life Sciences, Others (Government, Manufacturing, Education, and Energy and Utilities). Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the Global Conversational Systems Market

The Global Conversational Systems market is primarily driven by the escalating demand for improved customer experiences. Organizations are progressively adopting conversational systems to facilitate smooth, personalized, and instantaneous interactions with their clientele. This strategic shift aims to elevate customer satisfaction and foster brand loyalty by ensuring that customers receive timely assistance and tailored responses to their inquiries. As a result, businesses are recognizing the value of integrating these advanced technologies to streamline communication processes and meet the evolving expectations of consumers, ultimately driving growth within the conversational systems landscape.

Restraints in the Global Conversational Systems Market

The Global Conversational Systems market faces significant restraints, particularly in relation to privacy and data security concerns. As these systems rely heavily on the collection and processing of user data, there is an inherent risk regarding personal information protection. Companies must navigate the delicate balance between delivering tailored and personalized user experiences while maintaining stringent data security measures. This challenge often leads to apprehension among consumers about how their information is handled, potentially hindering market growth. Consequently, addressing these privacy issues is vital for fostering trust and encouraging broader adoption of conversational systems in various applications.

Market Trends of the Global Conversational Systems Market

The Global Conversational Systems market is witnessing a significant trend towards omnichannel integration, as businesses strive to create seamless interactions across diverse platforms such as websites, mobile applications, social media, and messaging services. This shift is driven by the necessity for consistent customer experiences that enhance engagement and satisfaction, ultimately fostering brand loyalty. Companies are leveraging advanced conversational technologies, including chatbots and AI-driven virtual assistants, to streamline communication and provide instant support. This trend not only improves operational efficiency but also aligns with the growing consumer demand for personalized and responsive interactions, positioning omnichannel strategies as a cornerstone for future growth in conversational systems.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Driver & Opportunities
  • Restraints & Challenges
• Porters Analysis & Impact
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2023
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Technological Advancement
• Regulatory Landscape
• Case Studies

Global Conversational Systems Market Size by Components & CAGR (2024-2031)

• Compute Platforms
• Solutions
• Services

Global Conversational Systems Market Size by Type & CAGR (2024-2031)

• Voice Assisted
• Text Assistant
• Others
  • Gesture Recognition
  • Object Recognition
  • Expression Recognition

Global Conversational Systems Market Size by Application & CAGR (2024-2031)

• DRAM
• Customer Support and Personal Assistant
• Branding and Advertisement
• Data Privacy and Compliance
• Others
  • Campaign Analysis
  • Data Aggregation

Global Conversational Systems Market Size by Verticals & CAGR (2024-2031)

• BFSI
• Media and Entertainment
• Retail and eCommerce
• Travel and Hospitality
• Telecom
• Healthcare and Life Sciences
• Others
  • Government
  • Manufacturing
  • Education
  • Energy
  • Utilities

Global Conversational Systems Market Size by Region & CAGR (2024-2031)

• North America, (By Components, by Type, by Application, by Verticals)
  • US
  • Canada
• Europe, (By Components, by Type, by Application, by Verticals)
  • UK
  • Germany
  • Spain
  • France
  • Italy
  • Rest of Europe
• Asia-Pacific, (By Components, by Type, by Application, by Verticals)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia Pacific
• Latin America, (By Components, by Type, by Application, by Verticals)
  • Brazil
  • Rest of Latin America
• Middle East & Africa, (By Components, by Type, by Application, by Verticals)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2023
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2021-2023)

Key Company Profiles

• Amazon Web Services, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• TENEO.AI
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Baidu, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Conversica, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Google LLC
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Microsoft Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Oracle
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SAP SE
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Artificial Solutions
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Conversica
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Rasa
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Rulai
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Avaamo
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Kore.ai
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Pypestream
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Inbenta
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Saarthi.ai.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco Meraki
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Skillsoft
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendation