ビジネスプロセスアウトソーシング（BPO）の世界市場：サービスタイプ別、最終用途別、地域別－予測および分析（2022年～2028年）

世界のビジネスプロセスアウトソーシング（BPO）の市場規模は2021年の2,511億米ドルから、2028年には4,924億5,000万米ドルに達すると予想され、2022年から2028年までの予測期間中のCAGRは10.1%になると予測されています。絶えず変化するビジネスダイナミクスに耐えるため、企業は効率性とビジネスの俊敏性を高め、営業経費を削減し、中核となる能力を強調することに重点を置いていることが、市場の成長を後押ししています。

当レポートでは、世界のビジネスプロセスアウトソーシング（BPO）市場について調査分析し、市場概要、市場規模、市場力学、企業プロファイルなど、体系的な情報を提供しています。

目次

エグゼクティブサマリー

市場概要

• 資料：エグゼクティブサマリー－市場概要の図
• 資料：エグゼクティブサマリー－市場概要のデータ表
• 資料：エグゼクティブサマリー－世界のビジネスプロセスアウトソーシング（BPO）市場の特徴に関する図
• 資料：エグゼクティブサマリー－市場地域：地域別
• 資料：エグゼクティブサマリー－市場セグメンテーションの図
• 資料：エグゼクティブサマリー－増分成長のグラフ
• 資料：エグゼクティブサマリー－増分成長に関するデータ表
• 資料：エグゼクティブサマリー－ベンダー市場のポジショニングに関する図

親市場分析

市場概要

市場規模

• 市場力学
  • 資料：DROCの影響分析（2021年）
• 促進要因
• 機会
• 抑制要因
• 課題
• SWOT分析

主要な市場の洞察

• 技術分析
  • （資料：データ表：技術名と詳細）
• 価格分析
  • （資料：データ表：技術名と価格詳細）
• サプライチェーン分析
  • （資料：詳細なサプライチェーンプレゼンテーション）
• バリューチェーン分析
  • （資料：詳細なバリューチェーンプレゼンテーション）
• 市場のエコシステム
  • 資料：親市場エコシステムの市場分析
  • 図表：親市場の市場特徴
• IP分析
  • （資料：データ表：製品・技術名、出願特許、発明者・企業名、取得企業）
• 貿易分析
  • （資料：データ表：輸出入データの詳細）
• スタートアップ分析
  • （資料：データ表：新興スタートアップの詳細）
• 原材料分析
  • （資料：データ表：主要原材料のマッピング）
• イノベーションマトリックス
  • （資料：ポジショニングマトリックス：新技術と既存技術のマッピング）
• パイプライン製品分析
  • （資料：データ表：企業名とパイプライン製品、地域別マッピング）
• マクロ経済指標

新型コロナウイルスの影響

• イントロダクション
• 経済シナリオ評価への影響
  • 資料：GDPに関するデータ－前年比成長率（%）（2016年～2022年）
• 修正された市場規模
  • 資料：世界のビジネスプロセスアウトソーシング（BPO）の市場規模と予測データ表（100万米ドル）（2022年～2028年）
• COVIDが主要セグメントに与える影響
  • 資料：セグメントの市場規模と予測データ表（100万米ドル）（2022年～2028年）
• COVID戦略：企業別
  • 資料：企業が採用する主要な戦略に関する分析

市場力学と展望

• 市場力学
  • 資料：DROCの影響分析（2021年）
• 促進要因
• 機会
• 抑制要因
• 課題
• 規制状況
  • 資料：異なる地域の規制に関するデータ表
• SWOT分析
• ポーター分析
  • 競争企業間の敵対関係
• 図表：競争企業間の敵対関係、主要要因の影響（2021年）
  • 代替品の脅威
• 図表：代替品の脅威、主要要因の影響（2021年）
  • 買い手の交渉力
• 図表：買い手の交渉力、主要要因の影響（2021年）
  • 新規参入業者の脅威
• 図表：新規参入業者の脅威、主要要因の影響（2021年）
  • 供給企業の交渉力
• 図表：供給企業の交渉力、主要要因の影響（2021年）
• 将来の混乱に関するSkyquestの特別な洞察
  • 政治的影響
  • 経済的影響
  • 社会的影響
  • 技術的影響
  • 環境的影響
  • 法的影響
• 世界のビジネスプロセスアウトソーシング（BPO）市場：サービスタイプ別
• 世界のビジネスプロセスアウトソーシング（BPO）市場：最終用途別

市場規模：地域別

• 北米
  • 米国
  • カナダ
• 欧州
  • ドイツ
  • スペイン
  • フランス
  • 英国
  • その他欧州
• アジア太平洋地域
  • 中国
  • インド
  • 日本
  • 韓国
  • その他アジア太平洋地域
• ラテンアメリカ
  • ブラジル
  • その他南米
• 中東およびアフリカ（MEA）
  • GCC諸国
  • 南アフリカ
  • その他中東およびアフリカ

主な企業プロファイル

• 競合情勢
• 資料：調査対象企業（2021年）
• 資料：企業ポジショニングマトリックス（2021年）
• 資料：企業の市場シェア、円グラフ分析（%）（2021年）

Global Business Process Outsourcing (BPO) Market Size was valued at USD 251.1 billion in 2021, and it is expected to reach a value of USD 492.45 billion by 2028, at a CAGR of 10.1% over the forecast period (2022-2028).

In order to withstand the continuously shifting business dynamics, businesses are putting more emphasis on enhancing their efficiency and business agility, reducing operating expenses, and highlighting their core capabilities. These reasons are driving the growth of the business process outsourcing (BPO) market.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Business Process Outsourcing (BPO) Market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined by using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analysed to get the final quantitative and qualitative data.

Segments covered in this report:

The Global Business Process Outsourcing (BPO) Market is segmented based on Service Type, End Use, and Region. Based on Service Type the market is further sub-segmented into Customer Services, Finance & Accounting. Based on End Use the market is further sub-segmented into IT & Telecommunication, and BFSI. Based on Region the market is further sub-segments into North America, Europe, Asia Pacific, Latin America, and MEA.

Driver

In order to fulfill the expanding industry demands, various businesses are progressively concentrating on lowering the cost of doing business to access global resources. These elements have influenced the adoption of business process outsourcing (BPO) services by a number of firms that concentrate on using technical advancements like artificial intelligence (AI) and cloud computing to increase organizational efficiency.

Restraint

The market is likely to face hindrances during the forecast period as the concerns related to confidentiality pose a threat. Many organizations are skeptical about handing their intellectual property over to outsourcing solutions. Organizations are also contemplating the operational cost of outsourcing from different countries that might not have legal framework to protect these organizations. These might bring challenges for players in the market.

Market Trends

One of the key factors influencing the growth of BPO services is the spiking popularity of cloud computing in business process outsourcing. BPO providers benefit from cloud computing by having a faster time to market, better quality control, and lower expenses. Furthermore, cloud computing in BPO enables immediate system and computer support, flexible provisioning, and all-access whenever necessary to satisfy corporate needs. During the forecast period, these advantages are predicted to have a favorable effect on the adoption of cloud computing in the business process outsourcing market.

Table of Contents

Executive Summary

Market overview

• Exhibit: Executive Summary - Chart on Market Overview
• Exhibit: Executive Summary - Data Table on Market Overview
• Exhibit: Executive Summary - Chart on Global Global Business Process Outsourcing (BPO) Market Characteristics
• Exhibit: Executive Summary - Chart on Market by Geography
• Exhibit: Executive Summary - Chart on Market Segmentation
• Exhibit: Executive Summary - Chart on Incremental Growth
• Exhibit: Executive Summary - Data Table on Incremental Growth
• Exhibit: Executive Summary - Chart on Vendor Market Positioning

Parent Market Analysis

Market overview

Market size

• Market Dynamics
  • Exhibit: Impact analysis of DROC, 2021
    • Drivers
    • Opportunities
    • Restraints
    • Challenges
• SWOT Analysis

KEY MARKET INSIGHTS

• Technology Analysis
  • (Exhibit: Data Table: Name of technology and details)
• Pricing Analysis
  • (Exhibit: Data Table: Name of technology and pricing details)
• Supply Chain Analysis
  • (Exhibit: Detailed Supply Chain Presentation)
• Value Chain Analysis
  • (Exhibit: Detailed Value Chain Presentation)
• Ecosystem Of the Market
  • Exhibit: Parent Market Ecosystem Market Analysis
  • Exhibit: Market Characteristics of Parent Market
• IP Analysis
  • (Exhibit: Data Table: Name of product/technology, patents filed, inventor/company name, acquiring firm)
• Trade Analysis
  • (Exhibit: Data Table: Import and Export data details)
• Startup Analysis
  • (Exhibit: Data Table: Emerging startups details)
• Raw Material Analysis
  • (Exhibit: Data Table: Mapping of key raw materials)
• Innovation Matrix
  • (Exhibit: Positioning Matrix: Mapping of new and existing technologies)
• Pipeline product Analysis
  • (Exhibit: Data Table: Name of companies and pipeline products, regional mapping)
• Macroeconomic Indicators

COVID IMPACT

• Introduction
• Impact On Economy-scenario Assessment
  • Exhibit: Data on GDP - Year-over-year growth 2016-2022 (%)
• Revised Market Size
  • Exhibit: Data Table on Global Global Business Process Outsourcing (BPO) Market size and forecast 2021-2027 ($ million)
• Impact Of COVID On Key Segments
  • Exhibit: Data Table on Segment Market size and forecast 2021-2027 ($ million)
• COVID Strategies By Company
  • Exhibit: Analysis on key strategies adopted by companies

MARKET DYNAMICS & OUTLOOK

• Market Dynamics
  • Exhibit: Impact analysis of DROC, 2021
    • Drivers
    • Opportunities
    • Restraints
    • Challenges
• Regulatory Landscape
  • Exhibit: Data Table on regulation from different region
• SWOT Analysis
• Porters Analysis
  • Competitive rivalry
    • Exhibit: Competitive rivalry Impact of key factors, 2021
  • Threat of substitute products
    • Exhibit: Threat of Substitute Products Impact of key factors, 2021
  • Bargaining power of buyers
    • Exhibit: buyers bargaining power Impact of key factors, 2021
  • Threat of new entrants
    • Exhibit: Threat of new entrants Impact of key factors, 2021
  • Bargaining power of suppliers
    • Exhibit: Threat of suppliers bargaining power Impact of key factors, 2021
• Skyquest special insights on future disruptions
  • Political Impact
  • Economic impact
  • Social Impact
  • Technical Impact
  • Environmental Impact
  • Legal Impact

Global Global Business Process Outsourcing (BPO) Market by Service Type

• Market segments
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Data table on Market share 2021-2027 (%)
• Customer Services
  • Market Estimates & Forecast, 2020-2027
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
• Finance & Accounting
  • Market Estimates & Forecast, 2020-2027
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)

Global Global Business Process Outsourcing (BPO) Market by End Use

• Market segments
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Data table on Market share 2021-2027 (%)
• IT & Telecommunication
  • Market Estimates & Forecast, 2020-2027
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
• BFSI
  • Market Estimates & Forecast, 2020-2027
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)

Market Size by Region

• Chart on Market share by geography 2021-2027 (%)
• Data Table on Market share by geography 2021-2027(%)
• North America
  • Chart on Market share by country 2021-2027 (%)
  • Data Table on Market share by country 2021-2027(%)
  • USA
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Canada
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
• Europe
  • Chart on Market share by country 2021-2027 (%)
  • Data Table on Market share by country 2021-2027(%)
  • Germany
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Spain
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
  • France
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
  • UK
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Rest of Europe
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
• Asia Pacific
  • Chart on Market share by country 2021-2027 (%)
  • Data Table on Market share by country 2021-2027(%)
  • China
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
  • India
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Japan
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
  • South Korea
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Rest of Asia Pacific
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
• Latin America
  • Chart on Market share by country 2021-2027 (%)
  • Data Table on Market share by country 2021-2027(%)
  • Brazil
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Rest of South America
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
• Middle East & Africa (MEA)
  • Chart on Market share by country 2021-2027 (%)
  • Data Table on Market share by country 2021-2027(%)
  • GCC Countries
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
  • South Africa
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Rest of MEA
    • Exhibit: Chart on Market share 2021-2027 (%)
    • Exhibit: Market size and forecast 2021-2027 ($ million)

KEY COMPANY PROFILES

• Competitive Landscape
  • Total number of companies covered
    • Exhibit: companies covered in the report, 2021
  • Top companies market positioning
    • Exhibit: company positioning matrix, 2021
  • Top companies market Share
    • Exhibit: Pie chart analysis on company market share, 2021(%)