カスタマーエクスペリエンスビジネスプロセスアウトソーシング市場、規模、シェア、動向、産業分析レポート：アウトソーシングタイプ別、サービスタイプ別、サポートチャネル別、最終用途産業別、地域別、2025年～2034年の市場予測

Polaris Market Researchの最新調査によると、カスタマーエクスペリエンスビジネスプロセスアウトソーシング（CX BPO）の市場規模は2034年までに3,092億6,000万米ドルに達する見込みです。この調査レポートは、現在の市場力学を詳細に洞察し、今後の市場成長に関する分析を提供しています。

カスタマーエクスペリエンスビジネスプロセスアウトソーシング（CX BPO）は、顧客満足度と業務効率を高めるために、第三者プロバイダーに顧客対応サービスを委託することと定義され、オムニチャネル顧客エンゲージメントの採用傾向が強まっています。この動向は、従来の音声からデジタル、ソーシャル・チャネルに至るまで、複数のコミュニケーション・プラットフォームで一貫性のあるパーソナライズされた体験を提供しようとする企業のサービス戦略を再構築しています。オムニチャネル・モデルへのシフトは、顧客満足度とロイヤルティを向上させ、サービス・プロバイダーがタッチポイント全体で貴重なデータを収集できるようにすることで、CX管理におけるより多くの情報に基づいた機敏な意思決定を促しています。

CX BPO市場の成長は、成果ベースのサービス提供を重視しています。企業は従来のコストベースのアウトソーシング・モデルから、顧客維持、満足度スコア、ブランド・ロイヤルティといった具体的なビジネス成果を優先するパートナーシップへの移行を進めています。このシフトにより、CX BPOプロバイダーは顧客に測定可能な価値を提供するため、高度なテクノロジー、人材トレーニング、パフォーマンス分析への投資を促しています。その結果、市場競争は激化し、サービスプロバイダーは顧客の目標に合致し、インパクトのあるカスタマー・エクスペリエンス成果を提供する能力に基づいて差別化を図っています。

カスタマーエクスペリエンスビジネスプロセスアウトソーシング市場レポート・ハイライト

サービスタイプ別では、アウトバウンドセグメントが2024年の市場シェアを占め、積極的な顧客への働きかけやリード創出イニシアチブの需要増がその要因となっています。

サポートチャネル別では、非音声チャネルが最も高い成長率を示すと予測されます。これは、顧客とのコミュニケーション嗜好の変化に合わせて業界がデジタルチャネル（チャットや電子メールなど）にシフトしていることを反映しています。

北米は、確立されたアウトソーシング・インフラ、サービス品質の重視、AIなどの先端技術の早期統合に支えられ、2024年のCX BPO市場の売上高シェアで最大を占めました。

アジア太平洋市場は、デジタル導入の加速、サービスセクターの拡大、世界市場における多言語カスタマーサポートのニーズの高まりに牽引され、急成長が見込まれています。

世界の主要市場プレーヤーには、Accenture plc、Automatic Data Processing, Inc.、Cognizant Technology Solutions Corporation、Concentrix Corporation、Firstsource Solutions Limited、Fusion BPO Services Pvt. Ltd.、Genpact Limited、Infosys Limited、International Business Machines Corporation、Sutherland Global Services, Inc.、Tata Consultancy Services Limited、Teleperformance SE、Unity Communications LLC、Wipro Limited、WNS Global Services Private Limitedなどがあります。

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

第3章 調査手法

第4章 世界のカスタマーエクスペリエンスビジネスプロセスアウトソーシング市場の洞察

• 市場スナップショット
• カスタマーエクスペリエンスビジネスプロセスアウトソーシング市場力学
  • 促進要因と機会
    • BPOセクターに対する政府の支援の拡大
    • クラウドベースのソリューション、AI、自動化技術の採用増加
  • 抑制要因と課題
    • 複雑なデジタル変革プロジェクトを管理し、進化する規制に準拠するという課題
• PESTEL分析
• カスタマーエクスペリエンスビジネスプロセスアウトソーシング市場動向
• バリューチェーン分析

第5章 世界のカスタマーエクスペリエンスビジネスプロセスアウトソーシング市場：アウトソーシングタイプ別

• 主な調査結果
• イントロダクション
• オフショア
• オンショア
• ニアショア

第6章 世界のカスタマーエクスペリエンスビジネスプロセスアウトソーシング市場：サービスタイプ別

• 主な調査結果
• イントロダクション
• アウトバウンド
• インバウンド

第7章 世界のカスタマーエクスペリエンスビジネスプロセスアウトソーシング市場：サポートチャネル別

• 主な調査結果
• イントロダクション
• 音声
• 非音声

第8章 世界のカスタマーエクスペリエンスビジネスプロセスアウトソーシング市場：最終用途産業別

• 主な調査結果
• イントロダクション
• IT・通信
• ヘルスケア
• 自動車
• BFSI
• 小売業とeコマース
• 製造業
• メディア＆エンターテインメント
• その他

第9章 世界のカスタマーエクスペリエンスビジネスプロセスアウトソーシング市場：地域別

• 主な調査結果
• イントロダクション
  • カスタマーエクスペリエンスビジネスプロセスアウトソーシング市場評価：地域別、2020年～2034年
• 北米
  • 北米：アウトソーシングタイプ別、2020年～2034年
  • 北米：サービスタイプ別、2020年～2034年
  • 北米：サポートチャネル別、2020年～2034年
  • 北米：最終用途産業別、2020年～2034年
  • 米国
  • カナダ
• 欧州
  • 欧州：アウトソーシングタイプ別、2020年～2034年
  • 欧州：サービスタイプ別、2020年～2034年
  • 欧州：サポートチャネル別、2020年～2034年
  • 欧州：最終用途産業別、2020年～2034年
  • 英国
  • フランス
  • ドイツ
  • イタリア
  • スペイン
  • オランダ
  • ロシア
  • その他欧州
• アジア太平洋
  • アジア太平洋地域：アウトソーシングタイプ別、2020年～2034年
  • アジア太平洋地域：サービスタイプ別、2020年～2034年
  • アジア太平洋地域：サポートチャネル別、2020年～2034年
  • アジア太平洋地域：最終用途産業別、2020年～2034年
  • 中国
  • インド
  • マレーシア
  • 日本
  • インドネシア
  • 韓国
  • オーストラリア
  • その他アジア太平洋地域
• 中東・アフリカ
  • 中東・アフリカ：アウトソーシングタイプ別、2020年～2034年
  • 中東・アフリカ：サービスタイプ別、2020年～2034年
  • 中東・アフリカ：サポートチャネル別、2020年～2034年
  • 中東・アフリカ：最終用途産業別、2020年～2034年
  • サウジアラビア
  • アラブ首長国連邦
  • イスラエル
  • 南アフリカ
  • その他中東・アフリカ
• ラテンアメリカ
  • ラテンアメリカ：アウトソーシングタイプ別、2020年～2034年
  • ラテンアメリカ：サービスタイプ別、2020年～2034年
  • ラテンアメリカ：サポートチャネル別、2020年～2034年
  • ラテンアメリカ：最終用途産業別、2020年～2034年
  • メキシコ
  • ブラジル
  • アルゼンチン
  • その他ラテンアメリカ

第10章 競合情勢

• 拡大と買収の分析
  • 拡大
  • 買収
• 提携/協業/合意/公開

第11章 企業プロファイル

• Accenture plc
• Automatic Data Processing, Inc.
• Cognizant Technology Solutions Corporation
• Concentrix Corporation
• Firstsource Solutions Limited
• Fusion BPO Services Pvt. Ltd.
• Genpact Limited
• Infosys Limited
• International Business Machines Corporation
• Sutherland Global Services, Inc.
• Tata Consultancy Services Limited
• Teleperformance SE
• Unity Communications LLC
• Wipro Limited
• WNS Global Services Private Limited

List of Tables:

• Table 1 Global Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 2 Global Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 3 Global Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 4 Global Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 5 North America: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 6 North America: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 7 North America: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 8 North America: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 9 US: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 10 US: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 11 US: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 12 US: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 13 Canada: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 14 Canada: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 15 Canada: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 16 Canada: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 17 Europe: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 18 Europe: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 19 Europe: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 20 Europe: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 21 UK: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 22 UK: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 23 UK: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 24 UK: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 25 France: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 26 France: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 27 France: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 28 France: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 29 Germany: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 30 Germany: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 31 Germany: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 32 Germany: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 33 Italy: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 34 Italy: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 35 Italy: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 36 Italy: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 37 Spain: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 38 Spain: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 39 Spain: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 40 Spain: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 41 Netherlands: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 42 Netherlands: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 43 Netherlands: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 44 Netherlands: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 45 Russia: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 46 Russia: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 47 Russia: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 48 Russia: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 49 Rest of Europe: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 50 Rest of Europe: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 51 Rest of Europe: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 52 Rest of Europe: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 53 Asia Pacific: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 54 Asia Pacific: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 55 Asia Pacific: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 56 Asia Pacific: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 57 China: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 58 China: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 59 China: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 60 China: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 61 India: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 62 India: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 63 India: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 64 India: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 65 Malaysia: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 66 Malaysia: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 67 Malaysia: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 68 Malaysia: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 69 Japan: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 70 Japan: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 71 Japan: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 72 Japan: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 73 Indonesia: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 74 Indonesia: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 75 Indonesia: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 76 Indonesia: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 77 South Korea: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 78 South Korea: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 79 South Korea: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 80 South Korea: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 81 Australia: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 82 Australia: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 83 Australia: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 84 Australia: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 85 Rest of Asia Pacific: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 86 Rest of Asia Pacific: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 87 Rest of Asia Pacific: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 88 Rest of Asia Pacific: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 89 Middle East & Africa: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 90 Middle East & Africa: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 91 Middle East & Africa: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 92 Middle East & Africa: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 93 Saudi Arabia: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 94 Saudi Arabia: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 95 Saudi Arabia: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 96 Saudi Arabia: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 97 UAE: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 98 UAE: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 99 UAE: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 100 UAE: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 101 Israel: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 102 Israel: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 103 Israel: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 104 Israel: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 105 South Africa: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 106 South Africa: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 107 South Africa: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 108 South Africa: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 109 Rest of Middle East & Africa: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 110 Rest of Middle East & Africa: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 111 Rest of Middle East & Africa: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 112 Rest of Middle East & Africa: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 113 Latin America: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 114 Latin America: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 115 Latin America: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 116 Latin America: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 117 Mexico: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 118 Mexico: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 119 Mexico: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 120 Mexico: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 121 Brazil: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 122 Brazil: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 123 Brazil: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 124 Brazil: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 125 Argentina: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 126 Argentina: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 127 Argentina: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 128 Argentina: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• Table 129 Rest of Latin America: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• Table 130 Rest of Latin America: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
• Table 131 Rest of Latin America: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
• Table 132 Rest of Latin America: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)

List of Figures:

• Figure 1. Global Customer Experience Business Process Outsourcing Market, 2020-2034 (USD billion)
• Figure 2. Integrated Ecosystem
• Figure 3. Research Methodology: Top-Down & Bottom-Up Price
• Figure 4. Market by Geography
• Figure 5. Porter's Five Forces
• Figure 6. Market by Outsourcing Type
• Figure 7. Global Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2024 & 2034 (USD billion)
• Figure 8. Market by Component
• Figure 9. Global Customer Experience Business Process Outsourcing Market, by Component, 2024 & 2034 (USD billion)
• Figure 10. Market by Vertical
• Figure 11. Global Customer Experience Business Process Outsourcing Market, by Vertical, 2024 & 2034 (USD billion)
• Figure 12. Market by Deployment
• Figure 13. Global Customer Experience Business Process Outsourcing Market, by Deployment, 2024 & 2034 (USD billion)
• Figure 14. Global Customer Experience Business Process Outsourcing Market Assessment, By Geography, 2020-2034 (USD billion)
• Figure 15. Strategic Analysis - Global Customer Experience Business Process Outsourcing Market

The customer experience business process outsourcing (CX BPO) market size is expected to reach USD 309.26 billion by 2034, according to a new study by Polaris Market Research. The report "Customer Experience Business Process Outsourcing Market Share, Size, Trends, Industry Analysis Report: By Outsourcing Type, By Service Type, By Support Channel (Voice and Non-Voice), By End-Use Industry, and By Region; Market Forecast, 2025-2034" gives a detailed insight into current market dynamics and provides analysis on future market growth.

Customer experience business process outsourcing (CX BPO), defined as the delegation of customer interaction services to third-party providers to enhance customer satisfaction and operational efficiency, is witnessing a growing trend in the adoption of Omni channel customer engagement. This trend is reshaping service strategies as businesses seek to offer consistent and personalized experiences across multiple communication platforms ranging from traditional voice to digital and social channels. The shift toward omnichannel models is improving customer satisfaction and loyalty and enabling service providers to collect valuable data across touchpoints, thereby driving more informed and agile decision-making in CX management.

The CX BPO market growth emphasizes outcome-based service delivery. Organizations are increasingly shifting from conventional cost-based outsourcing models to partnerships that prioritize tangible business outcomes such as customer retention, satisfaction scores, and brand loyalty. This shift encourages CX BPO providers to invest in advanced technologies, workforce training, and performance analytics to deliver measurable value to clients. As a result, the market is becoming more competitive, with service providers differentiating themselves based on their ability to align with client goals and deliver high-impact customer experience outcomes.

Customer Experience Business Process Outsourcing Market Report Highlights

In terms of service type, the outbound segment held a larger market share in 2024, fueled by rising demand for proactive customer outreach and lead generation initiatives.

Based on support channel, the non-voice segment is anticipated to grow at the highest rate, reflecting the industry's shift toward digital channels (e.g., chat and email) to align with changing customer communication preferences.

North America accounted for the largest CX BPO market revenue share in 2024, supported by its established outsourcing infrastructure, emphasis on service quality, and early integration of advanced technologies such as AI.

The Asia Pacific market is poised for the fastest growth, driven by accelerating digital adoption, service-sector expansion, and increasing need for multilingual customer support in global markets.

A few global key market players include Accenture plc; Automatic Data Processing, Inc.; Cognizant Technology Solutions Corporation; Concentrix Corporation; Firstsource Solutions Limited; Fusion BPO Services Pvt. Ltd.; Genpact Limited; Infosys Limited; International Business Machines Corporation; Sutherland Global Services, Inc.; Tata Consultancy Services Limited; Teleperformance SE; Unity Communications LLC; Wipro Limited; and WNS Global Services Private Limited.

Polaris Market Research has segmented the market report on the basis of outsourcing type, service type, support channel, end-use industry, and region:

By Outsourcing Type Outlook (Revenue, USD Billion, 2020-2034)

Offshore

Onshore

Nearshore

By Service Type Outlook (Revenue, USD Billion, 2020-2034)

Outbound

Inbound

By Support Channel Outlook (Revenue, USD Billion, 2020-2034)

Voice

Non-voice

By End-Use Industry Outlook (Revenue, USD Billion, 2020-2034)

IT & Telecommunications

Healthcare

Automotive

BFSI

Retail and E-commerce

Manufacturing

Media & Entertainment

Others

By Regional Outlook (Revenue, USD Billion, 2020-2034)

North America

US

Canada

Europe

Germany

France

UK

Italy

Spain

Netherlands

Russia

Rest of Europe

Asia Pacific

China

Japan

India

Malaysia

South Korea

Indonesia

Australia

Rest of Asia Pacific

Middle East & Africa

Saudi Arabia

UAE

Israel

South Africa

Rest of Middle East & Africa

Latin America

Mexico

Brazil

Argentina

Rest of Latin America

Table of Contents

1. Introduction

• 1.1. Report Description
  • 1.1.1. Objectives of the Study
  • 1.1.2. Market Scope
  • 1.1.3. Assumptions
• 1.2. Stakeholders

2. Executive Summary

• 2.1. Market Highlights

3. Research Methodology

• 3.1. Overview
  • 3.1.1. Data Mining
• 3.2. Data Sources
  • 3.2.1. Primary Sources
  • 3.2.2. Secondary Sources

4. Global Customer Experience Business Process Outsourcing Market Insights

• 4.1. Customer Experience Business Process Outsourcing Market - Market Snapshot
• 4.2. Customer Experience Business Process Outsourcing Market Dynamics
  • 4.2.1. Drivers and Opportunities
    • 4.2.1.1. Rising Government Support for BPO Sector
    • 4.2.1.2. Increasing Adoption of Cloud-based Solutions, AI, and Automation Technologies
  • 4.2.2. Restraints and Challenges
    • 4.2.2.1. Challenge of managing complex digital transformation projects and compliance with evolving regulations
• 4.3. Porter's Five Forces Analysis
  • 4.3.1. Bargaining Power of Suppliers (Moderate)
  • 4.3.2. Threats of New Entrants: (Low)
  • 4.3.3. Bargaining Power of Buyers (Moderate)
  • 4.3.4. Threat of Substitute (Moderate)
  • 4.3.5. Rivalry among existing firms (High)
• 4.4. PESTEL Analysis
• 4.5. Customer Experience Business Process Outsourcing Market Trends
• 4.6. Value Chain Analysis

5. Global Customer Experience Business Process Outsourcing Market, by Outsourcing Type

• 5.1. Key Findings
• 5.2. Introduction
  • 5.2.1. Global Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
• 5.3. Offshore
  • 5.3.1. Global Customer Experience Business Process Outsourcing Market, by Offshore, by Region, 2020-2034 (USD billion)
• 5.4. Onshore
  • 5.4.1. Global Customer Experience Business Process Outsourcing Market, by Onshore, by Region, 2020-2034 (USD billion)
• 5.5. Nearshore
  • 5.5.1. Global Customer Experience Business Process Outsourcing Market, by Nearshore, by Region, 2020-2034 (USD billion)

6. Global Customer Experience Business Process Outsourcing Market, by Service Type

• 6.1. Key Findings
• 6.2. Introduction
  • 6.2.1. Global Customer Experience Business Process Outsourcing Market, by Service Type, 2020-2034 (USD billion)
• 6.3. Outbound
  • 6.3.1. Global Customer Experience Business Process Outsourcing Market, by Outbound, by Region, 2020-2034 (USD billion)
• 6.4. Inbound
  • 6.4.1. Global Customer Experience Business Process Outsourcing Market, by Inbound, by Region, 2020-2034 (USD billion)

7. Global Customer Experience Business Process Outsourcing Market, Support Channel

• 7.1. Key Findings
• 7.2. Introduction
  • 7.2.1. Global Customer Experience Business Process Outsourcing Market, by Voice, 2020-2034 (USD billion)
• 7.3. Voice
  • 7.3.1. Global Customer Experience Business Process Outsourcing Market, by Commercial, by Region, 2020-2034 (USD billion)
• 7.4. Non-Voice
  • 7.4.1. Global Customer Experience Business Process Outsourcing Market, by Non-Voice, by Region, 2020-2034 (USD billion)

8. Global Customer Experience Business Process Outsourcing Market, by End-Use Industry

• 8.1. Key Findings
• 8.2. Introduction
  • 8.2.1. Global Customer Experience Business Process Outsourcing Market, by End-Use Industry, 2020-2034 (USD billion)
• 8.3. IT & Telecommunications
  • 8.3.1. Global Customer Experience Business Process Outsourcing Market, by IT & Telecommunications, by Region, 2020-2034 (USD billion)
• 8.4. Healthcare
  • 8.4.1. Global Customer Experience Business Process Outsourcing Market, by Healthcare, by Region, 2020-2034 (USD billion)
• 8.5. Automotive
  • 8.5.1. Global Customer Experience Business Process Outsourcing Market, by Automotive, by Region, 2020-2034 (USD billion)
• 8.6. BFSI
  • 8.6.1. Global Customer Experience Business Process Outsourcing Market, by BFSI, by Region, 2020-2034 (USD billion)
• 8.7. Retail and E-commerce
  • 8.7.1. Global Customer Experience Business Process Outsourcing Market, by Retail and E-commerce, by Region, 2020-2034 (USD billion)
• 8.8. Manufacturing
  • 8.8.1. Global Customer Experience Business Process Outsourcing Market, by Manufacturing, by Region, 2020-2034 (USD billion)
• 8.9. Media & Entertainment
  • 8.9.1. Global Customer Experience Business Process Outsourcing Market, by Media & Entertainment, by Region, 2020-2034 (USD billion)
• 8.10. Others
  • 8.10.1. Global Customer Experience Business Process Outsourcing Market, by Others, by Region, 2020-2034 (USD billion)

9. Global Customer Experience Business Process Outsourcing Market, by Geography

• 9.1. Key Findings
• 9.2. Introduction
  • 9.2.1. Customer Experience Business Process Outsourcing Market Assessment, By Geography, 2020-2034 (USD billion)
• 9.3. Customer Experience Business Process Outsourcing Market - North America
  • 9.3.1. North America: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
  • 9.3.2. North America: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
  • 9.3.3. North America: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
  • 9.3.4. North America: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.3.5. Customer Experience Business Process Outsourcing Market - US
    • 9.3.5.1. US: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.3.5.2. US: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.3.5.3. US: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.3.5.4. US: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.3.6. Customer Experience Business Process Outsourcing Market - Canada
    • 9.3.6.1. Canada: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.3.6.2. Canada: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.3.6.3. Canada: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.3.6.4. Canada: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• 9.4. Customer Experience Business Process Outsourcing Market - Europe
  • 9.4.1. Europe: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
  • 9.4.2. Europe: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
  • 9.4.3. Europe: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
  • 9.4.4. Europe: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.4.5. Customer Experience Business Process Outsourcing Market - UK
    • 9.4.5.1. UK: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.4.5.2. UK: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.4.5.3. UK: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.4.5.4. UK: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.4.6. Customer Experience Business Process Outsourcing Market - France
    • 9.4.6.1. France: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.4.6.2. France: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.4.6.3. France: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.4.6.4. France: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.4.7. Customer Experience Business Process Outsourcing Market - Germany
    • 9.4.7.1. Germany: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.4.7.2. Germany: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.4.7.3. Germany: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.4.7.4. Germany: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.4.8. Customer Experience Business Process Outsourcing Market - Italy
    • 9.4.8.1. Italy: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.4.8.2. Italy: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.4.8.3. Italy: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.4.8.4. Italy: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.4.9. Customer Experience Business Process Outsourcing Market - Spain
    • 9.4.9.1. Spain: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.4.9.2. Spain: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.4.9.3. Spain: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.4.9.4. Spain: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.4.10. Customer Experience Business Process Outsourcing Market - Netherlands
    • 9.4.10.1. Netherlands: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.4.10.2. Netherlands: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.4.10.3. Netherlands: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.4.10.4. Netherlands: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.4.11. Customer Experience Business Process Outsourcing Market - Russia
    • 9.4.11.1. Russia: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.4.11.2. Russia: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.4.11.3. Russia: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.4.11.4. Russia: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.4.12. Customer Experience Business Process Outsourcing Market - Rest of Europe
    • 9.4.12.1. Rest of Europe: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.4.12.2. Rest of Europe: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.4.12.3. Rest of Europe: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.4.12.4. Rest of Europe: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• 9.5. Customer Experience Business Process Outsourcing Market - Asia Pacific
  • 9.5.1. Asia Pacific: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
  • 9.5.2. Asia Pacific: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
  • 9.5.3. Asia Pacific: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
  • 9.5.4. Asia Pacific: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.5.5. Customer Experience Business Process Outsourcing Market - China
    • 9.5.5.1. China: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.5.5.2. China: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.5.5.3. China: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.5.5.4. China: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.5.6. Customer Experience Business Process Outsourcing Market - India
    • 9.5.6.1. India: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.5.6.2. India: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.5.6.3. India: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.5.6.4. India: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.5.7. Customer Experience Business Process Outsourcing Market - Malaysia
    • 9.5.7.1. Malaysia: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.5.7.2. Malaysia: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.5.7.3. Malaysia: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.5.7.4. Malaysia: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.5.8. Customer Experience Business Process Outsourcing Market - Japan
    • 9.5.8.1. Japan: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.5.8.2. Japan: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.5.8.3. Japan: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.5.8.4. Japan: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.5.9. Customer Experience Business Process Outsourcing Market - Indonesia
    • 9.5.9.1. Indonesia: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.5.9.2. Indonesia: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.5.9.3. Indonesia: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.5.9.4. Indonesia: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.5.10. Customer Experience Business Process Outsourcing Market - South Korea
    • 9.5.10.1. South Korea: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.5.10.2. South Korea: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.5.10.3. South Korea: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.5.10.4. South Korea: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.5.11. Customer Experience Business Process Outsourcing Market - Australia
    • 9.5.11.1. Australia: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.5.11.2. Australia: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.5.11.3. Australia: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.5.11.4. Australia: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.5.12. Customer Experience Business Process Outsourcing Market - Rest of Asia Pacific
    • 9.5.12.1. Rest of Asia Pacific: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.5.12.2. Rest of Asia Pacific: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.5.12.3. Rest of Asia Pacific: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.5.12.4. Rest of Asia Pacific: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• 9.6. Customer Experience Business Process Outsourcing Market - Middle East & Africa
  • 9.6.1. Middle East & Africa: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
  • 9.6.2. Middle East & Africa: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
  • 9.6.3. Middle East & Africa: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
  • 9.6.4. Middle East & Africa: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.6.5. Customer Experience Business Process Outsourcing Market - Saudi Arabia
    • 9.6.5.1. Saudi Arabia: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.6.5.2. Saudi Arabia: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.6.5.3. Saudi Arabia: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.6.5.4. Saudi Arabia: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.6.6. Customer Experience Business Process Outsourcing Market - UAE
    • 9.6.6.1. UAE: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.6.6.2. UAE: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.6.6.3. UAE: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.6.6.4. UAE: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.6.7. Customer Experience Business Process Outsourcing Market - Israel
    • 9.6.7.1. Israel: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.6.7.2. Israel: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.6.7.3. Israel: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.6.7.4. Israel: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.6.8. Customer Experience Business Process Outsourcing Market - South Africa
    • 9.6.8.1. South Africa: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.6.8.2. South Africa: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.6.8.3. South Africa: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.6.8.4. South Africa: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.6.9. Customer Experience Business Process Outsourcing Market - Rest of Middle East & Africa
    • 9.6.9.1. Rest of Middle East & Africa: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.6.9.2. Rest of Middle East & Africa: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.6.9.3. Rest of Middle East & Africa: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.6.9.4. Rest of Middle East & Africa: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
• 9.7. Customer Experience Business Process Outsourcing Market - Latin America
  • 9.7.1. Latin America: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
  • 9.7.2. Latin America: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
  • 9.7.3. Latin America: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
  • 9.7.4. Latin America: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.7.5. Customer Experience Business Process Outsourcing Market - Mexico
    • 9.7.5.1. Mexico: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.7.5.2. Mexico: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.7.5.3. Mexico: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.7.5.4. Mexico: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.7.6. Customer Experience Business Process Outsourcing Market - Brazil
    • 9.7.6.1. Brazil: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.7.6.2. Brazil: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.7.6.3. Brazil: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.7.6.4. Brazil: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.7.7. Customer Experience Business Process Outsourcing Market - Argentina
    • 9.7.7.1. Argentina: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.7.7.2. Argentina: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.7.7.3. Argentina: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.7.7.4. Argentina: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)
  • 9.7.8. Customer Experience Business Process Outsourcing Market - Rest of Latin America
    • 9.7.8.1. Rest of Latin America: Customer Experience Business Process Outsourcing Market, by Outsourcing Type, 2020-2034 (USD billion)
    • 9.7.8.2. Rest of Latin America: Customer Experience Business Process Outsourcing Market, by Component, 2020-2034 (USD billion)
    • 9.7.8.3. Rest of Latin America: Customer Experience Business Process Outsourcing Market, by Vertical, 2020-2034 (USD billion)
    • 9.7.8.4. Rest of Latin America: Customer Experience Business Process Outsourcing Market, by Deployment, 2020-2034 (USD billion)

10. Competitive Landscape

• 10.1. Expansion and Acquisition Analysis
  • 10.1.1. Expansion
  • 10.1.2. Acquisitions
• 10.2. Partnerships/Collaborations/Agreements/Exhibitions

11. Company Profiles

• 11.1. Accenture plc
  • 11.1.1. Company Overview
  • 11.1.2. Financial Performance
  • 11.1.3. Product Benchmarking
  • 11.1.4. Recent Development
• 11.2. Automatic Data Processing, Inc.
  • 11.2.1. Company Overview
  • 11.2.2. Financial Performance
  • 11.2.3. Product Benchmarking
  • 11.2.4. Recent Development
• 11.3. Cognizant Technology Solutions Corporation
  • 11.3.1. Company Overview
  • 11.3.2. Financial Performance
  • 11.3.3. Product Benchmarking
  • 11.3.4. Recent Development
• 11.4. Concentrix Corporation
  • 11.4.1. Company Overview
  • 11.4.2. Financial Performance
  • 11.4.3. Product Benchmarking
  • 11.4.4. Recent Development
• 11.5. Firstsource Solutions Limited
  • 11.5.1. Company Overview
  • 11.5.2. Financial Performance
  • 11.5.3. Product Benchmarking
  • 11.5.4. Recent Development
• 11.6. Fusion BPO Services Pvt. Ltd.
  • 11.6.1. Company Overview
  • 11.6.2. Financial Performance
  • 11.6.3. Product Benchmarking
  • 11.6.4. Recent Development
• 11.7. Genpact Limited
  • 11.7.1. Company Overview
  • 11.7.2. Financial Performance
  • 11.7.3. Product Benchmarking
  • 11.7.4. Recent Development
• 11.8. Infosys Limited
  • 11.8.1. Company Overview
  • 11.8.2. Financial Performance
  • 11.8.3. Product Benchmarking
  • 11.8.4. Recent Development
• 11.9. International Business Machines Corporation
  • 11.9.1. Company Overview
  • 11.9.2. Financial Performance
  • 11.9.3. Product Benchmarking
  • 11.9.4. Recent Development
• 11.10. Sutherland Global Services, Inc.
  • 11.10.1. Company Overview
  • 11.10.2. Financial Performance
  • 11.10.3. Product Benchmarking
  • 11.10.4. Recent Development
• 11.11. Tata Consultancy Services Limited
  • 11.11.1. Company Overview
  • 11.11.2. Financial Performance
  • 11.11.3. Product Benchmarking
  • 11.11.4. Recent Development
• 11.12. Teleperformance SE
  • 11.12.1. Company Overview
  • 11.12.2. Financial Performance
  • 11.12.3. Product Benchmarking
  • 11.12.4. Recent Development
• 11.13. Unity Communications LLC
  • 11.13.1. Company Overview
  • 11.13.2. Financial Performance
  • 11.13.3. Product Benchmarking
  • 11.13.4. Recent Development
• 11.14. Wipro Limited
  • 11.14.1. Company Overview
  • 11.14.2. Financial Performance
  • 11.14.3. Product Benchmarking
  • 11.14.4. Recent Development
• 11.15. WNS Global Services Private Limited
  • 11.15.1. Company Overview
  • 11.15.2. Financial Performance
  • 11.15.3. Product Benchmarking
  • 11.15.4. Recent Development