Product Code: PM2776
The global bot services market size is expected to reach USD 17.14 billion by 2030, according to a new study by Polaris Market Research. The report "Bot Services Market Share, Size, Trends, Industry Analysis Report, By Mode Type (Text and Rich Media, Audio, and Video); By Deployment; By End-Use; By Region; Segment Forecast, 2022 - 2030" gives a detailed insight into current market dynamics and provides analysis on future market growth.
Rising adoption of internet-based and online services, including online shopping, banking, and research activities among various end-users, coupled with the rising consumer disposable income in industrial sectors for advanced technologies and solutions, are the prime drivers favoring the market growth.
Furthermore, increased demand from the healthcare sector to provide and offer better services by helping patients and their respective families with their accounts, minor health concerns, and insurance claims is also fostering the demand for bot services around the globe over the coming years.
For instance, Microsoft Corporation, a leading company in the global market, announced the re-structuring of the company's healthcare bot service to Azure to help customers to have advantages of Azure's highly improved tools, compliance features, and security. And the healthcare bots are usually used to build thousands of bots and deliver around 1 billion messages to nearly 80 million people globally, spanning 25 countries.
The increasing demand for high-feature phones and incorporation of advanced NPL techniques are some factors projected to have a positive impact on market growth. The global market has benefitted from various factors such as rising investments, enhanced services, digitalization, adoption of machine learning, and rapid urbanization, especially in developing countries such as India, China, and Indonesia, along with a broader ecosystem to provide profitable aspects for global market players.
Bot Services Market Report Highlights
Audio segment is expected to grow at a high CAGR over the forecast period owing to the high usage of bot services by global telecom service providers.
Websites accounted for a major revenue share due to the extensive rise in the number of internet users along with the growing prevalence of advanced and innovative chat interfaces.
BFSI segment is anticipated to hold a significant market share during the forecast period owing to increased services provided by chatbots in various applications such as balance inquiries and loan queries.
North American region held the largest market revenue share and is projected to maintain its dominance throughout the forecast period because of the early adoption of advanced and innovative artificial intelligence technologies.
The global market is moderately competitive with many well-known and established market players such as Microsoft Corporation, Google LLC, IBM Corporation, and RASA Technologies.
Polaris Market Research has segmented the bot services market report based on mode type, deployment, end-use, and region:
Bot Services, Mode Type Outlook (Revenue - USD Billion, 2018 - 2030)
Text and Rich Media
Audio
Video
Bot Services, Deployment Outlook (Revenue - USD Billion, 2018 - 2030)
Websites
Contact Center
Customer Service
Social Media
Mobile Applications
Bot Services, End-Use Outlook (Revenue - USD Billion, 2018 - 2030)
BFSI
Telecom
Media & Entertainment
Retail
Healthcare
Government
Others
Bot Services, Regional Outlook (Revenue - USD Billion, 2018 - 2030)
North America
U.S
Canada
Europe
Germany
UK
France
Italy
Spain
Russia
Netherlands
Asia Pacific
China
India
Japan
South Korea
Indonesia
Malaysia
Latin America
Argentina
Brazil
Mexico
Middle East & Africa
UAE
Saudi Arabia
Israel
South Africa
Table of Contents
1. Introduction
- 1.1. Report Description
- 1.1.1. Objectives of the Study
- 1.1.2. Market Scope
- 1.1.3. Assumptions
- 1.2. Stakeholders
2. Executive Summary
3. Research Methodology
- 3.1. Overview
- 3.2. Data Sources
- 3.2.1. Primary Sources
- 3.2.2. Secondary Sources
4. Global Bot Services Market Insights
- 4.1. Bot Services - Industry Snapshot
- 4.2. Bot Services Market Dynamics
- 4.2.1. Drivers and Opportunities
- 4.2.1.1. Increase user engagement on social media platforms
- 4.2.1.2. Growing investments in the research & development sector
- 4.2.2. Restraints and Challenges
- 4.2.2.1. Lack of accuracy in voice authentication of users
- 4.3. Porter's Five Forces Analysis
- 4.3.1. Bargaining Power of Suppliers (Moderate)
- 4.3.2. Threats of New Entrants: (Low)
- 4.3.3. Bargaining Power of Buyers (Moderate)
- 4.3.4. Threat of Substitute (Moderate)
- 4.3.5. Rivalry among existing firms (High)
- 4.4. PESTEL Analysis
- 4.5. Bot Services Market Industry Trends
- 4.6. Value Chain Analysis
- 4.7. COVID-19 Impact Analysis
5. Global Bot Services Market, by Mode Type
- 5.1. Key Findings
- 5.2. Introduction
- 5.2.1. Global Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 5.3. Text and Rich Media
- 5.3.1. Global Bot Services Market, by Text and Rich Media, by Region, 2018 - 2030 (USD Billion)
- 5.4. Audio
- 5.4.1. Global Bot Services Market, by Audio, by Region, 2018 - 2030 (USD Billion)
- 5.5. Video
- 5.5.1. Global Bot Services Market, by Video, by Region, 2018 - 2030 (USD Billion)
6. Global Bot Services Market, by Deployment
- 6.1. Key Findings
- 6.2. Introduction
- 6.2.1. Global Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 6.3. Websites
- 6.3.1. Global Bot Services Market, by Websites, by Region, 2018 - 2030 (USD Billion)
- 6.4. Contact Center
- 6.4.1. Global Bot Services Market, by Contact Center, by Region, 2018 - 2030 (USD Billion)
- 6.5. Customer Service
- 6.5.1. Global Bot Services Market, by Customer Service, by Region, 2018 - 2030 (USD Billion)
- 6.6. Social Media
- 6.6.1. Global Bot Services Market, by Social Media, by Region, 2018 - 2030 (USD Billion)
- 6.7. Mobile Applications
- 6.7.1. Global Bot Services Market, by Mobile Applications, by Region, 2018 - 2030 (USD Billion)
7. Global Bot Services Market, by End-Use
- 7.1. Key Findings
- 7.2. Introduction
- 7.2.1. Global Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 7.3. BFSI
- 7.3.1. Global Bot Services Market, by BFSI, by Region, 2018 - 2030 (USD Billion)
- 7.4. Telecom
- 7.4.1. Global Bot Services Market, by Telecom, by Region, 2018 - 2030 (USD Billion)
- 7.5. Media & Entertainment
- 7.5.1. Global Bot Services Market, by Media & Entertainment, by Region, 2018 - 2030 (USD Billion)
- 7.6. Retail
- 7.6.1. Global Bot Services Market, by Retail, by Region, 2018 - 2030 (USD Billion)
- 7.7. Healthcare
- 7.7.1. Global Bot Services Market, by Healthcare, by Region, 2018 - 2030 (USD Billion)
- 7.8. Government
- 7.8.1. Global Bot Services Market, by Government, by Region, 2018 - 2030 (USD Billion)
- 7.9. Others
- 7.9.1. Global Bot Services Market, by Others, by Region, 2018 - 2030 (USD Billion)
8. Global Bot Services Market, by Geography
- 8.1. Key findings
- 8.2. Introduction
- 8.2.1. Bot Services Market Assessment, By Geography, 2018 - 2030 (USD Billion)
- 8.3. Bot Services Market - North America
- 8.3.1. North America: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.3.2. North America: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.3.3. North America: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.3.4. Bot Services Market - U.S.
- 8.3.4.1. U.S.: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.3.4.2. U.S.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.3.4.3. U.S.: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.3.5. Bot Services Market - Canada
- 8.3.5.1. Canada: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.3.5.2. Canada.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.3.5.3. Canada: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.4. Bot Services Market - Europe
- 8.4.1. Europe: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.4.2. Europe.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.4.3. Europe: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.4.4. Bot Services Market - UK
- 8.4.4.1. UK: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.4.4.2. UK.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.4.4.3. UK: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.4.5. Bot Services Market - France
- 8.4.5.1. France: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.4.5.2. France.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.4.5.3. France: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.4.6. Bot Services Market - Germany
- 8.4.6.1. Germany: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.4.6.2. Germany.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.4.6.3. Germany: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.4.7. Bot Services Market - Italy
- 8.4.7.1. Italy: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.4.7.2. Italy.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.4.7.3. Italy: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.4.8. Bot Services Market - Spain
- 8.4.8.1. Spain: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.4.8.2. Spain.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.4.8.3. Spain: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.4.9. Bot Services Market - Netherlands
- 8.4.9.1. Netherlands: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.4.9.2. Netherlands.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.4.9.3. Netherlands: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.4.10. Bot Services Market - Russia
- 8.4.10.1. Russia: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.4.10.2. Russia.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.4.10.3. Russia: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.5. Bot Services Market - Asia Pacific
- 8.5.1. Asia Pacific: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.5.2. Asia Pacific.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.5.3. Asia Pacific: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.5.4. Bot Services Market - China
- 8.5.4.1. China: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.5.4.2. China.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.5.4.3. China: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.5.5. Bot Services Market - India
- 8.5.5.1. India: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.5.5.2. India.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.5.5.3. India: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.5.6. Bot Services Market - Malaysia
- 8.5.6.1. Malaysia: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.5.6.2. Malaysia.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.5.6.3. Malaysia: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.5.7. Bot Services Market - Japan
- 8.5.7.1. Japan: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.5.7.2. Japan.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.5.7.3. Japan: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.5.8. Bot Services Market - Indonesia
- 8.5.8.1. Indonesia: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.5.8.2. Indonesia.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.5.8.3. Indonesia: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.5.9. Bot Services Market - South Korea
- 8.5.9.1. South Korea: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.5.9.2. South Korea.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.5.9.3. South Korea: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.6. Bot Services Market - Middle East & Africa
- 8.6.1. Middle East & Africa: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.6.2. Middle East & Africa.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.6.3. Middle East & Africa: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.6.4. Bot Services Market - Saudi Arabia
- 8.6.4.1. Saudi Arabia: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.6.4.2. Saudi Arabia.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.6.4.3. Saudi Arabia: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.6.5. Bot Services Market - UAE
- 8.6.5.1. UAE: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.6.5.2. UAE.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.6.5.3. UAE: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.6.6. Bot Services Market - Israel
- 8.6.6.1. Israel: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.6.6.2. Israel.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.6.6.3. Israel: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.6.7. Bot Services Market - South Africa
- 8.6.7.1. South Africa: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.6.7.2. South Africa.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.6.7.3. South Africa: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.7. Bot Services Market - Latin America
- 8.7.1. Latin America: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.7.2. Latin America.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.7.3. Latin America: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.7.4. Bot Services Market - Mexico
- 8.7.4.1. Mexico: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.7.4.2. Mexico.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.7.4.3. Mexico: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.7.5. Bot Services Market - Brazil
- 8.7.5.1. Brazil: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.7.5.2. Brazil.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.7.5.3. Brazil: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.7.6. Bot Services Market - Argentina
- 8.7.6.1. Argentina: Bot Services Market, by Mode Type, 2018 - 2030 (USD Billion)
- 8.7.6.2. Argentina.: Bot Services Market, by End-Use, 2018 - 2030 (USD Billion)
- 8.7.6.3. Argentina: Bot Services Market, by Deployment, 2018 - 2030 (USD Billion)
9. Competitive Landscape
- 9.1. Expansion and Acquisition Analysis
- 9.1.1. Expansion
- 9.1.2. Acquisitions
- 9.2. Partnerships/Collaborations/Agreements/Exhibitions
10. Company Profiles
- 10.1. Amazon Web services
- 10.1.1. Company Overview
- 10.1.2. Financial Performance
- 10.1.3. Product Benchmarking
- 10.1.4. Recent Development
- 10.2. Astute Inc
- 10.2.1. Company Overview
- 10.2.2. Financial Performance
- 10.2.3. Product Benchmarking
- 10.2.4. Recent Development
- 10.3. Google LLC
- 10.3.1. Company Overview
- 10.3.2. Financial Performance
- 10.3.3. Product Benchmarking
- 10.3.4. Recent Development
- 10.4. Microsoft Corporation
- 10.4.1. Company Overview
- 10.4.2. Financial Performance
- 10.4.3. Product Benchmarking
- 10.4.4. Recent Development
- 10.5. Nuance Corporation
- 10.5.1. Company Overview
- 10.5.2. Financial Performance
- 10.5.3. Product Benchmarking
- 10.5.4. Recent Development
- 10.6. IBM Corporation
- 10.6.1. Company Overview
- 10.6.2. Financial Performance
- 10.6.3. Product Benchmarking
- 10.6.4. Recent Development
- 10.7. RASA Technologies
- 10.7.1. Company Overview
- 10.7.2. Financial Performance
- 10.7.3. Product Benchmarking
- 10.7.4. Recent Development
- 10.8. Next IT Corporation
- 10.8.1. Company Overview
- 10.8.2. Financial Performance
- 10.8.3. Product Benchmarking
- 10.8.4. Recent Development
- 10.9. Avaamo
- 10.9.1. Company Overview
- 10.9.2. Financial Performance
- 10.9.3. Product Benchmarking
- 10.9.4. Recent Development
- 10.10. CogniCor Technologies
- 10.10.1. Company Overview
- 10.10.2. Financial Performance
- 10.10.3. Product Benchmarking
- 10.10.4. Recent Development
- 10.11. Facebook Inc
- 10.11.1. Company Overview
- 10.11.2. Financial Performance
- 10.11.3. Product Benchmarking
- 10.11.4. Recent Development
- 10.12. Creative Virtual Ltd
- 10.12.1. Company Overview
- 10.12.2. Financial Performance
- 10.12.3. Product Benchmarking
- 10.12.4. Recent Development
- 10.13. Aspect Software
- 10.13.1. Company Overview
- 10.13.2. Financial Performance
- 10.13.3. Product Benchmarking
- 10.13.4. Recent Development
- 10.14. Enterprise Bot
- 10.14.1. Company Overview
- 10.14.2. Financial Performance
- 10.14.3. Product Benchmarking
- 10.14.4. Recent Development
- 10.15. Haptik
- 10.15.1. Company Overview
- 10.15.2. Financial Performance
- 10.15.3. Product Benchmarking
- 10.15.4. Recent Development
- 10.16. Artificial Solutions
- 10.16.1. Company Overview
- 10.16.2. Financial Performance
- 10.16.3. Product Benchmarking
- 10.16.4. Recent Development
- 10.17. Oracle Corporation
- 10.17.1. Company Overview
- 10.17.2. Financial Performance
- 10.17.3. Product Benchmarking
- 10.17.4. Recent Development