ボットサービスの世界市場：動向、予測、競合分析

世界のボットサービスの市場規模は、2023年～2028年にかけてCAGRで30%～32%の成長が予測されています。

市場の主な促進要因は、低い運用コストでの24時間365日のカスタマーサポートへのニーズの高まり、最終用途産業におけるオンラインおよびインターネットベースサービスの採用拡大、先進技術の採用拡大などです。

当レポートでは、世界のボットサービス市場について調査し、市場力学、技術・展開・モード・ビジネス機能・用途・組織規模・最終用途産業・地域別の市場動向と予測分析、成長機会と戦略分析、企業プロファイル等に関する情報を提供しています。

目次

第1章 エグゼクティブサマリー

第2章 世界のボットサービス市場：市場力学

• イントロダクション、背景、分類
• サプライチェーン
• 産業の促進要因と課題

第3章 市場動向と予測分析：2017年～2028年

• マクロ経済の動向（2017年～2022年）と予測（2023年～2028年）
• 世界のボットサービス市場の動向（2017年～2022年）と予測（2023年～2028年）
• 世界のボットサービス市場：技術別
  • フレームワーク
  • プラットホーム
• 世界のボットサービス市場：展開別
  • ウェブサイト
  • コンタクトセンター
  • ソーシャルメディア
  • モバイルアプリ
• 世界のボットサービス市場：モード別
  • テキスト・リッチメディア
  • オーディオ
  • ビデオ
• 世界のボットサービス市場：ビジネス機能別
  • セールス・マーケティング
  • 人事
  • 財務
  • サプライチェーン・物流
  • 情報技術
• 世界のボットサービス市場：用途別
  • 顧客エンゲージメント・リテンション
  • 労働力管理
  • エージェントパフォーマンス管理
  • コンテンツ管理
  • アポイントメントスケジューリング
  • 従業員のオンボーディング
  • その他
• 世界のボットサービス市場：組織規模別
  • 大企業
  • 中小企業
• 世界のボットサービス市場：最終用途産業別
  • BFSI
  • 小売・eコマース
  • 医療
  • メディア・エンターテイメント
  • 通信
  • 政府
  • 教育
  • 旅行・ホスピタリティ
  • 不動産
  • その他

第4章 市場動向と予測分析：地域別（2016年～2027年）

• 世界のボットサービス市場：地域別
• 北米
  • 技術別
  • 展開別
• 欧州
  • 技術別
  • 展開別
• アジア太平洋
  • 技術別
  • 展開別
• その他の地域
  • 技術別
  • 展開別

第5章 競合分析

• 製品ポートフォリオ分析
• 運用統合
• ポーターのファイブフォース分析

第6章 成長機会と戦略分析

• 成長機会分析
  • 技術別
  • 展開別
  • モード別
  • ビジネス機能別
  • 用途別
  • 組織規模別
  • 最終用途産業別
  • 地域別
• 世界のボットサービス市場の新たな動向
• 戦略分析
  • 新製品の開発
  • 世界のボットサービス市場の生産能力拡大
  • 世界のボットサービス市場における合併、買収、合弁事業
  • 認定・ライセンシング

第7章 主要企業の企業プロファイル

• Microsoft
• IBM
• Google
• Oracle

Bot Service Market Trends and Forecast

The future of the bot service market looks promising with opportunities in the banking, financial services and insurance, retail and ecommerce, healthcare, media and entertainment, telecom, government, education, travel and hospitality, and real estate markets. The global bot service market is expected to grow with a CAGR of 30% to 32% from 2023 to 2028. The major drivers for this market are rising need for 24x7 customer support at a lower operational cost, increasing adoption of online and internet-based services among end use industries, and growing adoption of advanced technologies.

Bot Service Market by Technology, Deployment, Mode, Business Function, Application, Organization Size, and End Use Industry

Emerging Trends in the Bot Service Market

Emerging trends, which have a direct impact on the dynamics of the industry, include rapid digitalization and urbanization and growing replacement of human agents in customer service.

A more than 150-page report is developed to help in your business decisions.  Sample figures with some insights are shown below. To learn the scope, benefits, companies researched and other details of the global bot service market report.

Bot Service Market by Segments

Bot Service Market by Segment

The study includes a forecast for the global bot service market by technology, deployment, mode, business function, application, organization size, end use industry, and region, as follows:

Bot Service Market by Technology [Value ($B) Shipment Analysis from 2017 to 2028]:

Framework

Platform

Bot Service Market by Deployment [Value ($B) Shipment Analysis from 2017 to 2028]:

Websites

Contact Center

Social Media

Mobile Applications

Bot Service Market by Mode [Value ($B) Shipment Analysis from 2017 to 2028]:

Text and Rich Media

Audio

Video

Bot Service Market by Business Function [Value ($B) Shipment Analysis from 2017 to 2028]:

Sales and Marketing

Human Resource

Finance

Supply Chain and Logistics

Information Technology

Bot Service Market by Application [Value ($B) Shipment Analysis from 2017 to 2028]:

Customer Engagement and Retention

Workforce Management

Agent Performance Management

Content Management

Appointment Scheduling

Employee Onboarding

Others

Bot Service Market by Organization Size [Value ($B) Shipment Analysis from 2017 to 2028]:

Large Enterprises

SMEs

Bot Service Market by End Use Industry [Value ($B) Shipment Analysis from 2017 to 2028]:

Banking, Financial Services and Insurance (BFSI)

Retail and Ecommerce

Healthcare

Media and Entertainment

Telecom

Government

Education

Travel and Hospitality

Real Estate

Others

Bot Service Market by Region Type [Value ($B) Shipment Analysis from 2017 to 2028]:

North America

Europe

Asia Pacific

The Rest of the World

List of Bot Service Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies bot service companies cater to increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the bot service companies profiled in this report include. 

Microsoft

IBM

Google

Oracle

AWS

Meta

Artificial Solutions

Bot Service Market Insights

Lucintel forecasts that audio will remain the largest segment over the forecast period due to the growing usage of audio-based bot service and wide range of services provided by audio bots.

Banking, financial services and insurance is expected to remain the largest segment by end use industry due to its services like staying connected with customers, improving customer experience, and lowering inactive customer.

North America will remain the largest region due to the rapid innovation and advancements of artificial intelligence technologies in the region.

Features of the Bot Service Market

Market Size Estimates: Bot service market size estimation in terms of value ($B)

Trend And Forecast Analysis: Market trends (2017-2022) and forecast (2023-2028) by various segments and regions.

Segmentation Analysis: Bot service market size by various segments, such as by technology, deployment, mode, business function, application, organization size, end use industry, and region

Regional Analysis: Bot service market breakdown by North America, Europe, Asia Pacific, and the Rest of the World.

Growth Opportunities: Analysis on growth opportunities in different by technology, deployment, mode, business function, application, organization size, end use industry, and regions for the bot service market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape for the Bot service market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

Q1. What is the bot service market size?

Answer: The global bot service market is expected to reach an estimated $xx billion by 2028.

Q2. What is the growth forecast for bot service market?

Answer: The global bot service market is expected to grow with a CAGR of 30% to 32% from 2023 to 2028.

Q3. What are the major drivers influencing the growth of the bot service market?

Answer: The major drivers for this market are rising need for 24x7 customer support at a lower operational cost, increasing adoption of online and internet-based services among end-users, and growing adoption of advanced technologies.

Q4. What are the major segments for bot service market?

Answer: The future of the bot service market looks promising with opportunities in the BFSI, retail and ecommerce, healthcare, media and entertainment, telecom, government, education, travel and hospitality, and real estate markets

Q5. What are the emerging trends in bot service market?

Answer: Emerging trends, which have a direct impact on the dynamics of the industry, include rapid digitalization and urbanization and growing replacement of human agents in customer service.

Q6. Who are the key Bot service companies?

Answer: Some of the key Bot service companies are as follows:

Microsoft

IBM

Google

Oracle

AWS

Meta

Artificial Solutions

Q7. Which bot service segment will be the largest in future?

Answer: Lucintel forecasts that audio will remain the largest segment over the forecast period due to the growing usage of audio-based bot service and wide range of services provided by audio bots. 

Q8. In bot service market, which region is expected to be the largest in next 5 years?

Answer: North America will remain the largest region due to the rapid innovation and advancements of AI technologies and growing number of bot service providers in the region.

Q9. Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% Customization Without any Additional Cost.

This report answers following 11 key questions

• Q.1. What are some of the most promising, high-growth opportunities for the bot service market technology (framework and platform), deployment (websites, contact center, social media, and mobile applications), mode (text and rich media, audio, and video), business function (sales and marketing, human resource, finance, supply chain and logistics, and information technology), application (customer engagement and retention, workforce management, agent performance management, content management, appointment scheduling, employee onboarding, and others), organization size (large enterprises and SMEs), end use industry (banking, financial services and insurance, retail and ecommerce, healthcare, media and entertainment, telecom, government, education, travel and hospitality, real estate, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents  

1. Executive Summary  

2. Global Bot Service Market: Market Dynamics

• 2.1: Introduction, Background, and Classifications
• 2.2: Supply Chain
• 2.3: Industry Drivers and Challenges  

3. Market Trends and Forecast Analysis from 2017 to 2028

• 3.1: Macroeconomic Trends (2017-2022) and Forecast (2023-2028)
• 3.2: Global Bot Service Market Trends (2017-2022) and Forecast (2023-2028)
• 3.3: Global Bot Service Market by Technology 
  • 3.3.1: Framework 
  • 3.3.2: Platform
• 3.4: Global Bot Service Market by Deployment
  • 3.4.1: Websites
  • 3.4.2: Contact Center
  • 3.4.3: Social Media 
  • 3.4.4: Mobile Applications
• 3.5: Global Bot Service Market by Mode
  • 3.5.1: Text and Rich Media
  • 3.5.2: Audio 
  • 3.5.3: Video
• 3.6: Global Bot Service Market by Business Function
  • 3.6.1: Sales and Marketing
  • 3.6.2: Human Resource
  • 3.6.3: Finance
  • 3.6.4: Supply Chain and Logistics 
  • 3.6.5: Information Technology
• 3.7: Global Bot Service Market by Application
  • 3.7.1: Customer Engagement and Retention
  • 3.7.2: Workforce Management
  • 3.7.3: Agent Performance Management
  • 3.7.4: Content Management
  • 3.7.5: Appointment Scheduling
  • 3.7.6: Employee Onboarding 
  • 3.7.7: Others
• 3.8: Global Bot Service Market by Organization Size
  • 3.8.1: Large Enterprises 
  • 3.8.2: SMEs
• 3.9: Global Bot Service Market by End Use Industry
  • 3.9.1: BFSI
  • 3.9.2: Retail and Ecommerce
  • 3.9.3: Healthcare
  • 3.9.4: Media and Entertainment
  • 3.9.5: Telecom
  • 3.9.6: Government
  • 3.9.7: Education
  • 3.9.8: Travel and Hospitality
  • 3.9.9: Real Estate 
  • 3.9.10: Others  

4. Market Trends and Forecast Analysis by Region from 2016-227

• 4.1: Global Bot Service Market by Region
• 4.2: North American Bot Service Market
  • 4.2.1: North American Bot Service Market by Technology: Framework and Platform
  • 4.2.2: North American Bot Service Market by Deployment: Websites, Contact Center, Social Media, and Mobile Applications
• 4.3: European Bot Service Market
  • 4.3.1: European Bot Service Market by Technology: Framework and Platform
  • 4.3.2: European Bot Service Market by Deployment: Websites, Contact Center, Social Media, and Mobile Applications
• 4.4: APAC Bot Service Market 
  • 4.4.1: APAC Bot Service Market by Technology: Framework and Platform
  • 4.4.2: APAC Bot Service Market by Deployment: Websites, Contact Center, Social Media, and Mobile Applications
• 4.5: ROW Bot Service Market 
  • 4.5.1: ROW Bot Service Market by Technology: Framework and Platform
  • 4.5.2: ROW Bot Service Market by Deployment: Websites, Contact Center, Social Media, and Mobile Applications  

5. Competitor Analysis

• 5.1: Product Portfolio Analysis
• 5.2: Operational Integration
• 5.3: Porter's Five Forces Analysis  

6. Growth Opportunities and Strategic Analysis

• 6.1: Growth Opportunity Analysis
  • 6.1.1: Growth Opportunities for the Global Bot Service Market by Technology
  • 6.1.2: Growth Opportunities for the Global Bot Service Market by Deployment
  • 6.1.3: Growth Opportunities for the Global Bot Service Market by Mode
  • 6.1.4: Growth Opportunities for the Global Bot Service Market by Business Function
  • 6.1.5: Growth Opportunities for the Global Bot Service Market by Application
  • 6.1.6: Growth Opportunities for the Global Bot Service Market by Organization Size
  • 6.1.7: Growth Opportunities for the Global Bot Service Market by End Use Industry
  • 6.1.8: Growth Opportunities for the Global Bot Service Market by Region
• 6.2: Emerging Trends in the Global Bot Service Market 
• 6.3: Strategic Analysis
  • 6.3.1: New Product Development
  • 6.3.2: Capacity Expansion of the Global Bot Service Market 
  • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Bot Service Market 
  • 6.3.4: Certification and Licensing  

7. Company Profiles of Leading Players

• 7.1: Microsoft
• 7.2: IBM
• 7.3: Google 
• 7.4: Oracle

7:5: AWS 

• 7.6: Meta 
• 7.7: Artificial Solutions